HomeMy WebLinkAboutReso25-10_1819 N. Tustin Ave.
Resolution No. 2025-10
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RESOLUTION NO. 2025-10
A RESOLUTION OF THE PLANNING COMMISSION OF THE CITY
OF SANTA ANA APPROVING CONDITIONAL USE PERMIT NO.
2025-11 AS CONDITIONED TO ALLOW DRIVE-THROUGH
SERVICES FOR THE PROPERTY LOCATED AT 1819 NORTH
TUSTIN AVENUE (APN: 396-302-031 and 396-312-15)
BE IT RESOLVED BY THE PLANNING COMMISSION OF THE CITY OF SANTA ANA AS
FOLLOWS:
Section 1. The Planning Commission of the City of Santa Ana hereby finds,
determines, and declares as follows:
A. John Caglia, representing Dutch Bros Inc. (”Applicant”), on behalf of Hall John
C Trust (“Property Owner”), is requesting approval of Conditional Use Permit
(“CUP”) No. 2025-11 to allow drive-through window service for an eating
establishment in the Community Commercial (C-1) zoning district located at 1819
North Tustin Avenue (“Project”).
B. In 2019, the City of Santa Ana annexed Assessor Parcel Nos (APNs) 396-302-03
& 396-312-15, previously under the jurisdiction of the County of Orange. Both sites
are currently vacant parcels.
C. On April 2, 2024, the Applicant submitted Development Project (DP) application
No. 2024-06 to the City. Since then, the Applicant has worked with City staff on
addressing various agency comments.
D. Santa Ana Municipal Code (“SAMC”) Section 41-365.5(e) requires approval of a
CUP for eating establishments located within the C-1 zoning district with drive-
through window service.
E. Pursuant to SAMC Section 41-638, the Planning Commission is authorized to
review and approve the CUP for this Project as set forth by the Santa Ana
Municipal Code.
F. On April 28, 2025, the Planning Commission held a duly noticed public hearing for
CUP No. 2025-11.
G. The Planning Commission of the City of Santa Ana has considered the information
and determines that the following findings, which must be established in order to
grant CUP No. 2025-11, for drive-through window service, have been established
as required by SAMC Section 41-638.
1. That the proposed use will provide a service or facility, which will contribute
to the general wellbeing of the neighborhood or community.
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The eating establishment with drive-through window service will
contribute to the general well-being of the neighborhood or
community by providing additional food servicing options that are
convenient for people working or residing in the surrounding area,
facilitate development of a long vacant site, promote economic
growth, and contribute to the City’s fiscal security. Moreover, as part
of the Project, the Applicant will develop a long-vacant and under-
utilized site and construct a new pad building featuring a
contemporary design characterized by stone veneer, fiber cement
siding, and cement plaster in a neutral color scheme of grey, white,
and alongside a tower element painted “Dutch Bros Blue”. Rooftop
mechanical and heating, ventilation and air conditioning (HVAC)
equipment will be screened by roof parapet extensions made of
matching materials, ensuring they blend seamlessly with the overall
building design. This development will reintroduce commercial
activity to the previously underutilized site and vacant site since
1997.The new commercial development will deter illicit activity and
generate business that, in the long term, will promote the economic
viability of the City and the well-being of the community through the
creation of new permanent jobs and increase in property and sales
tax revenue.
2. That the proposed use will not, under the circumstances of the particular
case, be detrimental to the health, safety, or general welfare of persons
residing or working in the vicinity.
The proposed use would not be detrimental to the health, safety, or
general welfare of persons residing or working in the vicinity, but
rather the intent of the proposed use is to provide an additional
service to the community and to provide a convenient method for
customers to enjoy takeout food. Additionally, the drive-through
layout was designed in a manner that ensures safe onsite
circulation by providing an approximate 250-foot double drive-
throughout lane (500 feet of stacking space) that yields a capacity
for 24 vehicles. An additional 150 feet of spillover space is located
behind the parking stalls, ensuring it does not interfere with vehicle
parking back up requirements. An additional 150 feet of spill over
area is provided between the driveway entrance off Tustin Avenue
Frontage Road and the driveway exit area (designated as “do not
block”), resulting in a total of 300 feet of spillover area beyond the
start of the drive-through lanes. Furthermore, the drive-through lane
would have a clearly delineated exit area, which would further
prevent blocked vehicles and avoid any site circulation concerns.
Lastly, while the property is located adjacent to residential land uses
towards the north and east, the design and measures related to
noise, lighting, and traffic would be taken would result in a project
that is not anticipated to result in a nuisance to the neighboring
properties. The lighting would not be detrimental to the persons
residing in the adjacent residential properties as it the illumination
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would be less than 5-foot candles as required by the City’s design
guidelines and range from 0.49 to 4.2-foot candles at the property
line. Beyond the property line, the illumination would reduce to 0.0-
foot candles as a result of caref ul placement, light shields, and
landscaping. Within the drive-through lane, through the landscape
plan, enhanced shrubs and vegetation will act as a buffer, screening
vehicular lights and areas outside of the drive-through. In
commercial and parking areas, a minimum of 1-foot candle light is
provided throughout the site for a well illuminated area which
contributes to overall safety and security.
The primary noise sources associated with the proposed Dutch
Bros would consist of drive-through operations (e.g., sound from the
employees taking orders and vehicles idling/queuing in the drive-
thru lanes), parking lot noise, and mechanical equipment. To
mitigate noise concerns, the Applicant proposes enhanced
landscaping along the northern property line wall with Davis Gold
Toyon shrubs and Australian Willow trees. These plants can grow
up to the height of the perimeter wall in order to provide additional
sound attenuation, which would supplement existing/proposed
perimeter block walls. Moreover, the nearest residence, located
north at 2232-2240 Lenita Lane, is buffered by an existing
parking area consisting of carports and is physically located
approximately 126 feet from the drive-through area, further
acting as a natural barrier towards any noise generated by drive-
through operations.
Relating to traffic concerns, Dutch Bros has prepared an onsite
queuing Traffic Management Plan (Exhibit 9) during peak hours to
address emergency overflow scenarios. Under this plan, Dutch
Bros staff will deploy employees to key areas of the drive-through
to expedite operations. “Drink Runners” will deliver food orders
more quickly, “Line Busters” will take orders more efficiently, and
“Traffic Coordinators” will manage parking lot circulation to ensure
smooth traffic flow and prevent sensitive areas from being blocked.
Additionally, during peak hours of operation, access to the drive-
through will be restricted to Tustin Avenue frontage road. Per the
traffic management plan, temporary directional signage will be
installed to close ingress driveway areas and direct traffic into the
site from Tustin frontage road. Therefore, the Project would not be
detrimental to the health, safety, or general welfare of persons
residing or working in the vicinity.
3. That the proposed use will not adversely affect the present economic
stability or future economic development of properties surrounding the
area.
The drive-through will not adversely affect the economic stability or
future economic development of properties in the surrounding area,
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as the site is currently vacant and closed off with temporary
construction fencing. Approval of the subject request would allow
the Applicant to establish a new eating establishment in the city and
reintroduce activity to the site. Additionally, the food service
offerings stimulate commercial business that generates sales tax
revenue for the City as well would generate new and permanent
employment opportunities in favor of the economic growth and
stability of the City.
4. That the proposed use will comply with the regulations and conditions
specified in Chapter 41 for such use.
The proposed use will be in compliance with all applicable
regulations of Chapter 41 of the SAMC for eating establishments in
which operate a drive-through service. Approval of the CUP will
bring the use into compliance with operational standards and
conditions of approval will mitigate any potential impacts to the
general vicinity and ensure that the use does not impact neighboring
properties or create an attractive nuisance.
5. That the proposed use will not adversely affect the General Plan of the city
or any specific plan applicable to the area of the proposed use.
The approval of the proposed Project is consistent with the General
Plan land use designation of General Commercial (GC), as the
proposed Project would serve a commercial use, which are
supported in the land use designation area. Additionally, the
proposed Project would also be consistent with several goals and
policies of the General Plan. Specifically, the Project aligns with
Land Use Element (LU) Goal LU-2 and Policies LU-2.2 and LU-2.6,
which aims to provide a balance mix of land uses that meet the
City’s diverse needs, capture local spending, offer a range of
employment opportunities, and promote rehabilitation. The
proposed project would provide for a new food service opportunity
in the local area that would include an additional service to Santa
Ana residents and visitors, which would promote local spending and
offer employment opportunities. Furthermore, the Applicant’s
investment to develop the property would further encourage
development in the surrounding area.
The proposed redevelopment as part of the Project would also be
consistent with Goal LU-3 and Policies LU-3.4 and LU-3.7, which
seek to preserve and enhance the character of the existing
commercial area, foster a safe and clean environment for the
community and ensure that the scale and massing of the new
development is compatible and harmonious. The Applicant is
proposing to construct a new pad building with associated site
improvements and extensive site landscaping, which would overall
enhance the character of the area considering the site was
previously vacant and undeveloped. Additionally, the proposed
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building would be 24 feet in height and 1,025 square feet in size to
ensure the building size is compatible with the adjacent residential
properties and would not cast a shadow or create a looming effect
on adjacent residential properties. The Project proposes
landscaping improvements, which will feature a variety of plant
materials including trees, perennials, succulents, shrubs, grasses,
and groundcover, which would further help enhanced the viability of
the commercial site, would create a harmonious environment, and
would help promote a clean and safe environment for Santa Ana’s
residents, workers, and visitors.
The Project would also be consistent with the Economic Prosperity
Element (EP), Goal EP-1 and Policy EP-1.2, which seeks to foster
a dynamic local economy that provides and creates employment
opportunities and expand the City’s efforts in achieving its full
employment potential. The proposed request would allow the
Property Owner and Applicant to establish a business and construct
a new building that would result in fostering a dynamic local
economy, by creating new employment opportunities through
activating an underutilized undeveloped property. This would in turn
promote the fiscal stability and growth of the sales tax of the City as
a whole. This would also be consistent with Policy EP-1.8, which
promotes fiscal stability and growth of sales tax. Lastly, the Project
would be consistent with Goal EP-3 and Policies EP-3.7 and EP-
3.8, which promotes a business-friendly environment where
businesses thrive, promotes a solution-based customer focus in
order to facilitate additional development, and promotes a balance
of community benefits. Consistent with these goals, the
redevelopment of the with a new pad building that would serve an
eating establishment would create a more business- friendly
environment along Tustin Avenue as it would deter any illicit activity
and encourage business operations at neighboring properties and
other remaining undeveloped properties in the corridor.
Additionally, it would provide services to the community and
additional food service options through the drive-through in a
manner that is not anticipated to create on-site or off-site impacts to
customers or the community, through careful site planning and
operation practices.
Section 2. Pursuant to the California Environmental Quality Act (CEQA) and the
CEQA Guidelines, the project is exempt from further review pursuant to Section 15303 of the
CEQA Guidelines (Class 3 – New Construction). Class 3 exemptions consist of construction and
location of limited numbers of new, small facilities or structures, which includes commercial
buildings such as a restaurant use not exceeding 2,500 square feet in floor area. In urbanized
areas, the exemption also applies to up to four commercial buildings not exceeding 10,000
square feet on sites zoned for such use if not involving the use of significant amounts of
hazardous substances where all necessary public services and facilities are available and the
surrounding area is not environmentally sensitive. The Project proposes to establish an eating
establishment within a new 1,025-square-foot commercial building with double drive-through
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lanes in an urbanized area. The proposed size of the project is less than 2,500 square feet, does
not involve the use of significant amounts of hazardous substances, and the surrounding area
is not environmentally sensitive. As such, a Notice of Exemption, Environmental Review No.
2024-36, will be filed for this Project.
Section 3. The Applicant shall indemnify, protect, defend and hold the City and/or any
of its officials, officers, employees, agents, departments, agencies, authorized volunteers, and
instrumentalities thereof, harmless from any and all claims, demands, lawsuits, writs of
mandamus, referendum, and other proceedings (whether legal, equitable, declaratory,
administrative or adjudicatory in nature), and alternative dispute resolution procedures
(including, but not limited to arbitrations, mediations, and such other procedures), judgments,
orders, and decisions (collectively “Actions”), brought against the City and/or any of its officials,
officers, employees, agents, departments, agencies, and instrumentalities thereof, that
challenge, attack, or seek to modify, set aside, void, or annul, any action of , or any permit or
approval issued by the City and/or any of its officials, officers, employees, agents, departments,
agencies, and instrumentalities thereof (including actions approved by the voters of the City) for
or concerning the project, whether such Actions are brought under the Ralph M. Brown Act,
California Environmental Quality Act, the Planning and Zoning Law, the Subdivision Map Act,
Code of Civil Procedure sections 1085 or 1094.5, or any other federal, state or local constitution,
statute, law, ordinance, charter, rule, regulation, or any decision of a court of competent
jurisdiction. It is expressly agreed that the City shall have the right to approve the legal counsel
providing the City’s defense, and that Applicant shall reimburse the City for any costs and
expenses directly and necessarily incurred by the City in the course of the defense. City shall
promptly notify the Applicant of any Action brought and City shall cooperate with Applicant in the
defense of the Action.
Section 4. The Planning Commission of the City of Santa Ana, after conducting the
public hearing, hereby approves Conditional Use Permit No. 2025-11, as conditioned in Exhibit
A, attached hereto and incorporated herein, for the Project. This decision is based upon the
evidence submitted at the above-referenced hearing, including, but not limited to: The Request
for Planning Commission Action dated April 28, 2025, and exhibits attached thereto; and the
public testimony, written and oral, all of which are incorporated herein by this reference.
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ADOPTED this 28th day of April 2025 by the following vote.
AYES: Commissioners: Carl Benninger, Manuel J. Escamilla, Chris Leo, Isuri
Ramos, Alan Woo (5)
NOES: Commissioners:
ABSENT: Commissioners: Jennifer Oliva, Bao Pham (2)
ABSTENTIONS: Commissioners: (0)
Jennifer Oliva
Chairperson
APPROVED AS TO FORM:
Sonia R. Carvalho, City Attorney
By:
Melissa M. Crosthwaite
Senior Assistant City Attorney
CERTIFICATE OF ATTESTATION AND ORIGINALITY
I, Nuvia Ocampo, Recording Secretary, do hereby attest to and certify the attached
Resolution No. 2025-10 to be the original resolution adopted by the Planning Commission of
the City of Santa Ana on April 28, 2025.
Date:
Nuvia Ocampo
Recording Secretary
City of Santa Ana
4/28/2025
Resolution No. 2025-10
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EXHIBIT A
Conditions of Approval for Conditional Use Permit No. 2025-11
Conditional Use Permit (“CUP”) No. 2025-11 for drive-through window service is approved
subject to compliance, to the reasonable satisfaction of the Planning Manager, with applicable
sections of the Santa Ana Municipal Code, the California Administrative Code, the California
Building Standards Code, and all other applicable regulations. In addition, they shall meet the
following conditions of approval:
The Applicant must remain in compliance with all conditions listed below throughout the life
of the conditional use permit. Failure to comply with each and every condition may result in
the revocation of the conditional use permit.
1. The Applicant must comply with all conditions and requirements of the Development
Review Committee for the Development Project (DP) No. 2024-06.
2. Any proposed amendment to this conditional use permit must be submitted to the
Planning Division for review. At that time, staff will determine if administrative relief is
available or if the conditional use permit must be amended.
3. Prior to the issuance of a Building Permit, the Applicant shall submit a landscape and
irrigation plan for the entire site to the Planning Division for review and approval. The
landscape and irrigation shall comply with the zoning district's landscape standards,
the Water Efficient Landscape Ordinance (WELO), and the Citywide Design
Guidelines. The landscape plan shall also include a proposal for a diverse selection of
shade-producing trees, reviewed and approved by the Planning Division and
enhanced buffer shrubs/vines in conjunction with appropriately sized fencing
alongside the southern property line from Tustin Avenue until the location of where the
In-N-Out building begins, in an effort to mitigate and discourage any unsafe crossing
of pedestrians through the drive aisle connecting the Dutch Brother’s site and 1809
North Tustin Avenue (In-N-Out site).
4. Prior to issuance of a Certificate of Occupancy, the Applicant shall install signage
instructing pedestrians to use the designated sidewalk in an effort to mitigate and
discourage any unsafe crossing of pedestrians through the drive aisle connecting the
Dutch Brother’s site and 1809 North Tustin Avenue (In-N-Out site). Such signage shall
be subject to review and approval by the Planning and Building Agency.
5. The Applicant shall, beginning from the date of issuance of the Certificate of
Occupancy, until a period of six (6) months, implement a separate Grand Opening
Traffic Management Plan that addresses onsite emergency overflow scenarios in
which encroach upon the public street. This separate traffic management plan shall
be reviewed and approved by the Planning Division, Public Works Agency Traffic
Division, and the Santa Ana Police Department. The Grand Opening Traffic
Management Plan shall include increased staff to provided traffic control throughout
operating hours to assist with vehicular overflow should patron vehicles encroach into
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public streets or obstruct access onto adjacent private properties. The Grand Opening
Traffic Management Plan shall be required to be implemented for the f irst six initial
months of business operations and subsequently extended for another six-month
period, at the sole discretion of the City, until the initial visitor crowds have stabilized
to a more consistent level. Stabilization shall mean that visitors shall be able to fully
queue onsite and where the queue does not enter public streets or obstruct access to
adjacent private properties during operating hours. At the end of each six-month
period, the Applicant shall provide a queuing status report to the P lanning Division, in
which includes average waiting time, average queue vehicular length, overall staffing
numbers, assigned traffic management stations/locations, and a site plan of existing
directional signage, cones, and stations for traffic control. The City, at any time may
require adjustment of the Grand Opening Traffic Management Plan to address any
ongoing queuing concerns. Once the queuing status report indicates there is no
consistent queuing spillover into the public street, the standard Traffic Management
Plan, indicated in Condition Nos. 7 & 8, shall be implemented to address traffic
spillover entirely within the subject site. Failure by the Applicant to maintain adequate
traffic control measures whereby the City of Santa Ana has to provide traffic control
shall result in all costs being borne by the applicant as determined by the Chief of
Police and Executive Director of Public Works.
6. All landscaping shall be installed per the approved landscape and irrigation plan. In
addition, Applicant shall be required maintain the landscaping in a healthy manner and
in accordance with the approved landscape and irrigation plan throughout the lifetime
of the CUP. Moreover, any unhealthy or dead landscaping shall be required to be
removed and replaced in-kind immediately.
7. At any time that vehicle stacking extends beyond the entrance to the drive-through
facility, the establishment shall implement the Traffic Management Plan in place and
provide field staff as reasonably required to expedite drive-through operations, assist
with onsite parking, and prevent vehicles from blocking onsite parking spaces, drive
aisles, the ingress and egress easement onto adjacent properties, sidewalks and
bicycle lanes, and/or queuing onto public roadways. A stacking plan illustrating vehicle
stacking management in parking areas shall be reviewed and approved by Planning
Staff and shall be posted and maintained onsite.
8. In the event that the adopted Traffic Management Plan results in a nuisance for the
surrounding neighborhood, the Applicant is required to develop a revised traffic
management plan to be reviewed and approved by Planning & Public Works Traffic
Staff. Failure by the Applicant to maintain adequate traffic control measures whereby
the City of Santa Ana has to provide traffic control shall result in all costs being borne
by the applicant as determined by the Chief of Police and Executive Director of the
Public Works Agency.
9. All parking areas shall be reasonably accessible to the general public while accessing
the site. In the event that overflow from the drive through occurs, employees of the
establishment shall assist with traffic management practices to ensure guests can
enter the site, park their vehicle, and adequately leave the site when appropriate.
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10. In the event that site parking availability results in a nuisance for the surrounding
neighborhood, the Applicant is to develop a Parking Management Plan to be reviewed
and approved by Planning Staff and shall be posted and maintained onsite.
11. The Applicant shall process and record a lot merger prior to issuance of a building
permit.
12. The business shall post in a conspicuous location at the entry to the building the
contact information for the responsible onsite manager, including full name, phone
number, and emergency or backup phone number, in case of noise and related
operational complaints.
13. Site illumination levels must remain in compliance with Section 8-211 (Special
Commercial Building Provisions) of the Santa Ana Municipal Code at all times.
14. Subject to review and applicability by the Planning and Building Agency, the Community
Development Agency, the Public Works Agency, and the City Attorney, to ensure that
the property and all improvements located thereupon are properly maintained, Applicant
(and the owner of the property upon which the authorized use and/or authorized
improvements are located, if different from the Applicant) shall execute a Property
Maintenance Agreement with the City of Santa Ana. The Agreement shall be recorded
against the property by the City and shall be in a form reasonably satisfactory to the City
Attorney. The Applicant must execute and submit the agreement to the Planning
Division within ninety (90) days of the approval of this Resolution. The agreement shall
contain covenants, conditions and restrictions relating to the following:
a. Compliance with operational conditions applicable during any period(s) of
construction or major repair (e.g., proper screening and securing of the
construction site; implementation of proper erosion control, dust control and
noise mitigation measure; adherence to approved project phasing etc.);
b. Compliance with ongoing operational conditions, requirements and restrictions,
as applicable (including, but not limited to, hours of operation, security
requirements, the proper storage and disposal of trash and debris, enforcement
of the parking management plan, and/or restrictions on certain uses);
c. Ongoing compliance with approved design and construction parameters,
signage parameters and restrictions as well as landscape designs, as
applicable;
d. Ongoing maintenance, repair and upkeep of the property and all improvements
located thereupon (including, but not limited to, controls on the proliferation of
trash and debris about the property; the proper and timely removal of graffiti; the
timely maintenance, repair and upkeep of damaged, vandalized and/or
weathered buildings, structures and/or improvements; the timely maintenance,
repair and upkeep of exterior paint, parking striping, lighting and irrigation
fixtures, walls and fencing, publicly accessible bathrooms and bathroom fixtures,
landscaping and related landscape improvements and the like, as applicable);
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e. If Applicant and the owner of the property are different (e.g., if the Applicant is a
tenant or licensee of the property or any portion thereof), both the Applicant and
the owner of the property shall be signatories to the maintenance agreement
and both shall be jointly and severally liable for compliance with its terms.
f. The agreement shall further provide that any party responsible for complying
with its terms shall not assign its ownership interest in the property or any
interest in any lease, sublease, license or sublicense, unless the prospective
assignee agrees in writing to assume all of the duties and obligations and
responsibilities set forth under the agreement.
g. The agreement shall contain provisions relating to the enforcement of its
conditions by the City and shall also contain provisions authorizing the City to
recover costs and expenses which the City may incur arising out of any
enforcement and/or remediation efforts which the City may undertake in order
to cure any deficiency in maintenance, repair or upkeep or to enforce any
restrictions or conditions upon the use of the property. The agreement shall
further provide that any unreimbursed costs and/or expenses incurred by the
City to cure a deficiency in maintenance or to enforce use restrictions shall
become a lien upon the property in an amount equivalent to the actual costs
and/or expense incurred by the City.
h. The execution and recordation of the agreement shall be a condition precedent
to the issuance of final approval for any construction permit related to this
entitlement.