HomeMy WebLinkAboutNS-3095 - Self-Service Checkout Operations ORDINANCE NO. NS-3095
AN ORDINANCE OF THE CITY COUNCIL OF THE CITY OF
SANTA ANA ADDING ARTICLE XXV TO CHAPTER 8 OF
THE SANTA ANA MUNICIPAL CODE REGULATING THE
STAFFING OF SELF-SERVICE CHECKOUT OPERATIONS
The City Council of the City of Santa Ana hereby finds, determines and declares
as follows:
WHEREAS, the City Council recognizes the need to promote public safety, reduce
retail theft, and maintain safe and orderly shopping and working environments within
grocery and drug retail establishments in Santa Ana; and
WHEREAS, self-service checkout stations have become increasingly common in
retail establishments and, when inadequately staffed or supervised, may contribute to
theft, customer disputes, and unsafe conditions for employees and the public; and
WHEREAS, the City Council finds that appropriate staffing standards for self-
service checkout operations can help reduce retail theft, improve customer service, and
promote safer working and shopping environments; and
WHEREAS, the City Council desires to establish reasonable operational standards
for self-service checkout stations located in grocery and drug retail establishments within
the City of Santa Ana.
THE CITY COUNCIL OF THE CITY OF SANTA ANA HEREBY ORDAINS AS
FOLLOWS:
Section 1. The City hereby adds Article XXV entitled "Grocery and Drug Store
Staffing Standards for Self-Service Checkout Stations" to Chapter 8 of the Santa Ana
Municipal Code to read as follows:
ARTICLE XXV. GROCERY AND DRUG STORE STAFFING STANDARDS FOR
SELF-SERVICE CHECKOUT STATIONS
Section 8-3800. Definitions
For the purposes of this article, the following terms have the following meanings:
(a) "City" means the City of Santa Ana.
(b) "Customer" means an individual who buys consumer goods from a Drug Retail
Establishment or Food Retail Establishment.
Ordinance No. NS-3095
Page 1 of 5
(c) Drug Retail Establishment means a retail store that sells a variety of prescription
and nonprescription medicines and miscellaneous items, including drugs,
pharmaceuticals, sundries, fresh produce, meats, poultry, fish, deli products, dairy
products, canned foods, dry foods, beverages, prepared foods, and other
merchandise.
(d) "Employee" means a worker employed directly by a hiring entity at a Drug Retail
Establishment or Food Retail Establishment. Employee does not include managers,
supervisors or confidential employees.
(e) "Food Retail Establishment" means a retail store that is either: (1) over fifteen
thousand (15,000) square feet in size and sells primarily household foodstuff for
offsite including fresh produce, meats, poultry, fish, deli products, dairy products,
canned foods, dry foods, beverages, baked foods and/or prepared foods (other
household supplies or products are secondary to the primary purpose of food sales);
or (2) over eighty-five thousand (85,000) square feet and with ten percent (10%) of
their sales floor area dedicated to the sale of non-taxable merchandise including the
sale of fresh produce, meats, poultry, fish, deli products, dairy products, canned
foods, dry foods, beverages, baked foods and/or prepared foods.
(f) "Non-Self-Service Checkout station" means a station that is not a Self-Service
Checkout and at which an employee provides human assistance to a customer for
scanning, bagging, and/or accepting payment for the customer's purchases.
(g) Self-Service Checkout means the automated processes that enable customers to
scan, bag, and pay for their purchases without human assistance, including, but not
limited to, fixed self-checkout, scan-and-go self-checkout, or mobile self-checkout.
(h) "Self-Service Checkout station" means a station at a fixed location within a Drug
Retail Establishment or Food Retail Establishment at which a customer can engage
in a Self-Service Checkout for the customer's purchases.
Section 8-3801. Self-Service Checkout requirement.
(a) Drug Retail Establishments and Food Retail Establishments that provide Self-Service
Checkout options shall provide at least one Non-Self-Service Checkout station
staffed by an Employee that is available during the times that a Self-Service Checkout
option is available to customers, and Drug Retail Establishments and Food Retail
Establishments shall establish, implement, and advertise limits to Self-Service
Checkout to purchases of no more than fifteen (15) items.
(b) Drug Retail Establishments and Food Retail Establishments shall have an
established workforce policy that prohibits customers from using a Self-Service
Checkout station to purchase either of the following-
(1) Items that require customers to provide a form of identification, including, but
not limited to, alcohol and tobacco products.
Ordinance No. NS-3095
Page 2 of 5
(2) Items subject to special theft-deterrent measures that are affixed to the item,
including, but not limited to, electronic article surveillance, ink, or other tags, or
items placed in locked cabinets, that require the intervention of an Employee to
remove them before purchase.
(c) Drug Retail Establishments and Food Retail Establishments shall notify the public of
this Ordinance by prominently posting signage in a location accessible to customers,
which includes either a link or QR code to the City of Santa Ana website regarding
this Ordinance, a summary of the public's rights under this Ordinance, and
enforcement options available to the public.
(d) Self-Service Checkout stations shall be located to enable observation and
surveillance from both employees of Drug Retail Establishments and Food Retail
Establishments and local law enforcement.
Section 8-3802. Self-Service Checkout staffing requirement..
(a) Drug Retail Establishments and Food Retail Establishments that provide Self-Service
Checkout options shall assign at least one (1) Employee to supervise the Self-Service
Checkout operation at all times that Self-Service Checkout is in operation during
business flours. The assigned Employee shall have no other work responsibilities
that would interfere with their ability to maintain direct visual inspection and
surveillance of the Self-Service Checkout operations.
(b) In the event a Drug Retail Establishment or Food Retail Establishment operates two
(2) or more Self-Service Checkout stations, the Drug Retail Establishment or Food
Retail Establishment shall maintain a staffing ratio of at least one (1) Employee for
every three (3) Self-Service Checkout Stations. The manner in which this standard is
implemented may take into account operational and logistical feasibility.
Section 8-3803. Enforcement.
(a) Any Customer or Employee of a Drug Retail Establishment or Food Retail
Establishment may bring a private right of action in the Superior Court of the State of
California against a Drug Retail Establishment or Food Retail Establishment for
violating this Chapter and, upon prevailing, may be awarded:
(1) A civil penalty for each violation of this Chapter of one hundred dollars ($100)
for each employee of the Drug Retail Establishment or Food Retail
Establishment. Each day the violation is not cured, the penalty shall increase an
additional one hundred dollars ($100) per employee per day up to a limit of one
thousand dollars ($1,000) per employee per day for each day in which the
violation remains uncured.
(2) Attorneys' fees and costs.
Ordinance No. NS-3095
Page 3of5
Section 8-3804. Retaliatory action prohibited.
No Drug Retail Establishment or Food Retail Establishment shall terminate, reduce
in compensation, or otherwise discriminate against any Employee for seeking to enforce
their rights under this Chapter by any lawful means, for participating in proceedings
related to this Chapter, for opposing any practice proscribed by this Chapter, or for
otherwise asserting rights under this Chapter.
Section 2. If any section, subsection, sentence, clause or phrase or portion of
this ordinance is for any reason held to be invalid or unconstitutional by the decision of
any court of competent jurisdiction, such decision shall not affect the validity of the
remaining portions of this ordinance. The City Council of the City of Santa Ana hereby
declares that it would have adopted this ordinance and each section, subsection,
sentence, clause or phrase or portion thereof irrespective of the fact that any one or more
section, subsection, sentence, clause or phrase or portions be declared invalid or
unconstitutional.
Section 3. This ordinance shall become effective thirty (30) days after its
adoption.
Section 4. The City Clerk shall certify the adoption of this ordinance and shall
cause the same to be published as required by law.
ADOPTED this 191" day of MaV. 2026.
Va rie Ame cua
Ma or
APPROVED AS TO FORM:
Sonia R. Carvalho, City Attorney
By:
Laura A. Rossini
Chief Assistant City Attorney
AYES: Councilmembers Amezcua Bacerra Hernandez Lopez,
Penaloza Phan Vazquez 7
NOES: Councilmembers None 0
ABSTAIN: Councilmembers None 0
ABSENT: Councilmembers None 0
Ordinance No. N5-3095
Page 4 of 5
CERTIFICATE OF ATTESTATION AND ORIGINALITY
I, JENNIFER L. HALL, City Clerk, do hereby attest to and certify the attached Ordinance
No. NS-3095 to be the original ordinance adopted by the City Council of the City of Santa
Ana on May 19, 2026.
Date: 5
Jenneatn�54r
City AE
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Ordinance No. NS-3005
Page 5 of 5
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