HomeMy WebLinkAbout25C - AGMT GRAFFITI REMOVALREQUEST FOR
COUNCIL ACTION
CITY COUNCIL MEETING DATE:
JANUARY 4, 2011
TITLE:
AGREEMENT AWARD FOR GRAFFITI
REMOVAL SERVICES
aAvi'4?
CIT MANAGER
RECOMMENDED ACTION
CLERK OF COUNCIL USE ONLY:
APPROVED
? As Recommended
? As Amended
? Ordinance on 1" Reading
? Ordinance on 2Id Reading
? Implementing Resolution
? Set Public Hearing For
CONTINUED TO ??,D &n /;2-2.0-/p
- (br&ae. „& /-/S -//
FILE NUMBER -Conk. A 2- ?-//
Authorize the City Manager and the Clerk of the Council to execute the agreement with Graffiti
Protective Coatings, Inc., to provide graffiti removal services, for an amount not to exceed
$600,000 with an option to extend the agreement for four additional one-year renewals, subject to
nonsubstantive changes approved by the City Manager and City Attorney.
DISCUSSION
The Public Works Agency's Maintenance Division is responsible for citywide graffiti abatement.
Graffiti abatement is performed 365 days a year. Graffiti is typically removed within 24 hours
based on requests received from City staff and from residents through the City's graffiti hot-line
telephone number.
Contracting graffiti services have been pursued to provide enhanced service levels to the
community. The contractor will be required to provide citywide color matching as part of the
contract. Currently, staff does not provide color matching due to the cost to purchase specialized
equipment for each employee. Color matching eliminates the patchwork of dissimilar colors at a
specific location, which then removes the "graffiti scar" that often provokes additional graffiti to
occur. Also, the contractor will be required to provide upper-level graffiti removal daily. By the
contractor exclusively handling this service, the City's liability for potential damage to structures
and employee injuries is eliminated. The contractor will be required to offer this service daily.
Further, the City hires a second contractor at $120,000 a year to provide the Police Department
with graffiti crime analyses. Graffiti Protective Coatings, Inc., will include this service in the
proposed contract at no additional charge.
25C-1
Agreement Award for Graffiti Removal Services
January 4, 2011
Page 2
A Request for Proposals was advertised on August 12 and 14, 2009, and proposals were solicited.
A summary of the proposals requested and received is as follows:
11 Request for Proposals mailed
0 Request for Proposals mailed to Santa Ana vendors
2 Proposals received
0 Proposals received from Santa Ana vendors
On August 26, 2009, two proposals were received and were evaluated by a City team comprised
of representatives from the Public Works Agency, Police Department, and Community
Development Agency using the following criteria: organizational credentials, experience, work
plan, and pricing. The maximum obtainable score is 750. The ratings for the two respondents are
as follows:
FIRM LOCATION PRICE PER MONTH RATING
Graffiti Protective Coatings, Inc. Los Angeles, CA $50,000 709
Urban Graffiti Enterprises Inc. Azusa, CA $37,500 507
Staff performed reference checks on both proposers and was informed by several cities that Urban
Graffiti Enterprises Inc. did not perform and therefore their contract was not renewed. The
proposal from Graffiti Protective Coatings, Inc., (GPC) received the highest overall rating, is
responsive to the specifications, and meets the City's requirements. The GPC proposal included
an extensive work plan and demonstrated the organizational credentials and staff experience
necessary for removing graffiti. They have consistently demonstrated the ability to provide a high
standard of service. Additionally, GPC provided staff with a written statement indicating the rate of
pay for their employees exceeds the living wage standards for the Santa Ana and Orange County
area. Thus staff recommends an agreement with GPC for an annual amount of $600,000 with no
cost increases over the five-year term per Exhibit 1.
There will be no layoffs of City employees as a result of this contract. City staff assigned to the
graffiti removal program will be reassigned to the right-of-way maintenance program in the
sanitation fund with no changes to their current salary rate. Current estimates are that up to 80
percent of the staff in the Maintenance Services Division is eligible to retire within the next five
years. With a conservative assumption of one employee retiring per year, the Sanitation Fund will
then realize a gradual cost savings. This reduction in personnel costs is an important long-term
strategy to balance the sanitation fund given that any increase in this fund is subject to voter
approval per Proposition 218.
25C-2
Agreement Award for Graffiti Removal Services
January 4, 2011
Page 3
FISCAL IMPACT
Funds are available in the Environmental Sanitation Fund (accounting unit 06817642-62300).
APPROVED AS TO FUNDS AND ACCOUNTS:
Raul Godi z II Francisco Gutierrez F3
Executive rector Executive Director
Public Wor Agency Finance & Management Services Agency
RG:DM
Exhibit: 1. Letter from GPC
25C-3
25C-4
December b, 2010
Ms. Danell Mercado
City of Santa Ana
220 5. Daisy Ave.
Santa Ana, CA 92702
Ms. Mercado.
In an effort to promote stability, guarantee residents and businesses with quality graffiti
removal and customer service, GPC is committing to no increases in its unit cost for the
next five years of contract service. By blitzing the City with an aggressive and thorough
proactive "zero tolerance" effort, and including color matching and daily upper level
graffiti removal city-wide w the contract, GPC is confident that within one year the
amount of graffiti reoceurrences will decrease. As a result, GK in coordination with City
staff will re-evaluate required manpower after one year, and will remove one vehicle
from service which would reduce our contractual obligation by $120,000.
I would also like to inform you of GPC's effoiis working directly with the community.
GPG offers hands on workshops and sponsored clean-up events with neighborhood
leaders and volunteers to educate them on graffiti removal along with leaving them
training and supplies to continue helping in their community.
SineerejN,r, ,
f:
Carla LerHmtif , President
Exhibit 1
25C-5
25C-6
GRAFFITI REMOVAL SERVICE AGREEMENT
THIS AGREEMENT, made and entered into this 7`h day of February, 2011 by and between
Graffiti Protective Coatings, Inc., a California corporation (hereinafter "Contractor"), and the City of
Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and
laws of the State of California (hereinafter "City").
RECITALS
A. The City desires to retain a Contractor having special skill and knowledge in the field of graffiti
removal.
B. Contractor represents that Contractor is able and willing to provide such services to the City.
C. In undertaking the performance of this Agreement, Contractor represents that it is
knowledgeable in its field and that any services performed by Contractor under this Agreement
will be performed in compliance with such standards as may reasonably be expected from a
professional consulting firm in the field.
NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms
and conditions hereinafter set forth, the parties agree as follows:
1. SCOPE OF SERVICES
Contractor shall provide graffiti removal services, with a staff of five (5) Graffiti Removal
Persons, under the direction of City staff, as set forth in Exhibit A, attached hereto and incorporated to
this Agreement by reference. Said graffiti removal services shall comply with the City of Santa Ana
Graffiti Abatement Standards Manual attached hereto as Exhibit A-1, and Contractor's proposed Method
of Approach attached hereto as Exhibit A-2.
Graffiti removal shall be performed every day of the week. It shall be Contractor's responsibility
to schedule personnel to ensure graffiti removal is accomplished in a timely manner each day.
2. COMPENSATION
a. City agrees to pay, and Contractor agrees to accept as total payment for its services, $50,000
per month, as set forth in Exhibit B, attached hereto and incorporated by reference. The total sum to be
expended under this Agreement shall not exceed $600,000, annually, during the term of this Agreement.
b. Payment by City shall be made within thirty (30) days following receipt of proper invoice
evidencing work performed, subject to City accounting procedures. Payment need not be made for work
which fails to meet the standards of performance set forth in the Recitals which may reasonably be
expected by City.
3. TERM
This Agreement shall commence on March 1, 2011 and terminate on February 28, 2012, unless
terminated earlier in accordance with Section 12, below. The contract may be extended on the written
agreement of the parties, for up to four (4) additional one-year terms. Any such extension shall be subject
to the same terms and conditions contained in this Agreement. Increases may be negotiated and adjusted
prior to the commencement of any extended term, to be effective during such extended term. In the
1
25C-7
event sufficient budgeted funds are not available for a new fiscal period, the City shall notify Contractor
of such occurrence and contract shall terminate on the last day of the current fiscal period without penalty
or expense to the City.
4. INDEPENDENT CONTRACTOR
Contractor shall, during the entire term of this Agreement, be construed to be an independent
contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to
create an employer-employee relationship, a joint venture relationship, or to allow the City to exercise
discretion or control over the professional manner in which Contractor performs the services which are
the subject matter of this Agreement; however, the services to be provided by Contractor shall be
provided in a manner consistent with all applicable standards and regulations governing such services.
Contractor shall pay all salaries and wages, employer's social security taxes, unemployment insurance and
similar taxes relating to employees and shall be responsible for all applicable withholding taxes.
5. INSURANCE
Prior to undertaking performance of work under this Agreement, Contractor shall maintain and
shall require its subcontractors, if any, to obtain and maintain insurance as described below:
a. Commercial General Liability Insurance. Consultant shall maintain commercial general
liability insurance which shall include, but not be limited to protection against claims arising from bodily
and personal injury, including death resulting therefrom and damage to property, resulting from any act or
occurrence arising out of Consultant's operations in the performance of this Agreement, including,
without limitation, acts involving vehicles. The amounts of insurance shall be not less than the following:
single limit coverage applying to bodily and personal injury, including death resulting therefrom, and
property damage, in the total amount of $1,000,000 per occurrence, $2,000,000 in the aggregate. Such
insurance shall (a) name the City, its officers, employees, agents, volunteers and representatives as
additional insured(s); (b) be primary with respect to insurance or self-insurance programs maintained by
the City; and (c) contain standard separation of insureds provisions.
b. Business automobile liability insurance, or equivalent form, with a combined single limit of
not less than $1,000,000 per occurrence. Such insurance shall include coverage for owned, hired and
non-owned automobiles.
c. Worker's Compensation Insurance. In accordance with the provisions of Section 3300 of the
Labor Code, Contractor, if Contractor has any employees, is required to be insured against liability for
worker's compensation or to undertake self-insurance. Prior to commencing the performance of the work
under this Agreement, Contractor agrees to obtain and maintain any employer's liability insurance with
limits not less than $1,000,000 per accident.
d. The following requirements apply to the insurance to be provided by Contractor pursuant to
this section:
(i) Contractor shall maintain all insurance required above in full force and effect for
the entire period covered by this Agreement.
(ii) Certificates of insurance shall be furnished to the City upon execution of this
Agreement and shall be approved in form by the City Attorney.
(iii) Certificates and policies shall state that the policies shall not be canceled or
reduced in coverage or changed in any other material aspect without thirty (30)
days prior written notice to the City.
2
25C-8
e. If Contractor fails or refuses to produce or maintain the insurance required by this section or
fails or refuses to furnish the City with required proof that insurance has been procured and is in force and
paid for, the City shall have the right, at the City's election, to forthwith terminate this Agreement. Such
termination shall not effect Contractor's right to be paid for its time and materials expended prior to
notification of termination. Contractor waives the right to receive compensation and agrees to indemnify
the City for any work performed prior to approval of insurance by the City.
6. INDEMNIFICATION
Contractor agrees to and shall indemnify and hold harmless the City, its officers, agents,
employees, Contractors, special counsel, and representatives from liability: (1) for personal injury,
damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal
injury, including health, and claims for property damage, which may arise from the direct or indirect
operations of the Contractor or its contractors, subcontractors, agents, employees, or other persons acting
on their behalf which relates to the services described in section 1 of this Agreement; and (2) from any
claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by
reason of the terms of or effects arising from this Agreement. This indemnity and hold harmless
agreement applies to all claims for damages, just compensation, restitution, judicial or equitable relief
suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason
of the terms of, or effects, arising from this Agreement. The Contractor further agrees to indemnify, hold
harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be
selected by the City, regarding any action by a third party challenging the validity of this Agreement, or
asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to
personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City
may make all reasonable decisions with respect to its representation in any legal proceeding.
7. CONFLICT OF INTEREST CLAUSE
Contractor covenants that it presently has no interests and shall not have interests, direct or
indirect, which would conflict in any manner with performance of services specified under this
Agreement.
8. NOTICE
Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall
be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or
certified mail, postage prepaid, or sent by telefacsimile or other telegraphic communication in the manner
provided in this Section, to the following persons:
To City: Clerk of the City Council
City of Santa Ana
20 Civic Center Plaza (M-30)
P.O. Box 1988
Santa Ana, CA 92702-1988
telefacsimile (714) 647-6956
With courtesy copies to:
Public Works Agency - Maintenance Services
City of Santa Ana
220 S. Daisy Avenue
Santa Ana, California 92703
3
25C-9
telefacsimile (714) 647-3345
Attn: Will Hayes
and
City Attorney
City of Santa Ana
20 Civic Center Plaza (M-29)
P.O. Box 1988
Santa Ana, California 92702
telefacsimile (714) 647-6515
To Contractor: Graffiti Protective Coatings, Inc.
Carla Lenhoff
419 N. Larchmont Blvd., #264
Los Angeles, California 90004
telefacsimile (323) 464-4472
A party may change its address by giving notice in writing to the other party. Thereafter, any
communication shall be addressed and transmitted to the new address. If sent by mail, communication
shall be effective or deemed to have been given three (3) days after it has been deposited in the United
States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by
telefacsimile, communication shall be effective or deemed to have been given twenty-four (24) hours
after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed
as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City
holidays shall be excluded.
9. EXCLUSIVITY AND AMENDMENT
This Agreement represents the complete and exclusive statement between the City and
Contractor, and supersedes any and all other agreements, oral or written, between the parties. In the event
of a conflict between the terms of this Agreement and any attachments hereto, the terms of this
Agreement shall prevail. This Agreement may not be modified except by written instrument signed by
the City and by an authorized representative of Contractor. The parties agree that any terms or conditions
of any purchase order or other instrument that are inconsistent with, or in addition to, the terms and
conditions hereof, shall not bind or obligate Contractor nor the City. Each party to this Agreement
acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have
been made by any party, or anyone acting on behalf of any party, which are not embodied herein.
10. ASSIGNMENT
Inasmuch as this Agreement is intended to secure the specialized services of Contractor,
Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior written
consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior
written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit
the City's ability to have any of the services which are the subject of this Agreement performed by City
personnel or by other Contractors retained by City.
11. TERMINATION
This Agreement may be terminated by the City upon sixty (60) days written notice of termination.
In such event, Contractor shall be entitled to receive and the City shall pay Contractor compensation for all
services performed by Contractor through the termination date, however, payment need not be made for work
4
25C-10
which fails to meet the standard of performance specified in the Recitals of this Agreement. Contractor shall
have no other claim against City by reason of such termination.
12. DISCRIMINATION
Contractor shall not discriminate because of race, color, creed, religion, sex, marital status, sexual
orientation, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the
recruitment, selection, training, utilization, promotion, termination or other employment related activities.
Contractor affirms that it is an equal opportunity employer and shall comply with all applicable federal,
state and local laws and regulations.
13. JURISDICTION - VENUE
This Agreement has been executed and delivered in the State of California and the validity,
interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined
and governed by the laws of the State of California. Both parties further agree that Orange County,
California, shall be the venue for any action or proceeding that may be brought or arise out of, in
connection with or by reason of this Agreement.
14. COMPLIANCE WITH GOVERNMENTAL REQUIREMENTS
Consultant shall carry out all services pursuant to this Agreement in substantial conformity with
all applicable laws, ordinances, statutes, codes, rules, regulations, orders, and decrees of the United States,
the State of California, the County of Orange, the City, and of any other political subdivision, agency, or
instrumentality exercising jurisdiction over the City, including all applicable federal, state, and local
occupation, safety and health laws, rules, regulations and standards, applicable state and labor standards,
prevailing wage requirements, the City zoning and development standards, City permits and approvals,
building, plumbing, mechanical and electrical codes, as they may apply, and all other provisions of the
City and its Municipal Code (as they may apply), and all applicable disabled and handicapped access
requirements, including, without the limitation, the Americans With Disability Act, 42 U.S.C. § 12101 et
seq., Government Code § 4450 et seq., and the Unruh Civil Rights Act, Civil Code § 51 et seq.
15. MISCELLANEOUS PROVISIONS
a. Each undersigned represents and warrants that its signature hereinbelow has the power, authority
and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City
fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such
authority or power is not, in fact, held by the signatory or is withdrawn.
b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the
body of this Agreement.
///
5
25C-11
IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above
written.
ATTEST:
CITY OF SANTA ANA
MARIA D. HUIZAR DAVID N. REAM
Clerk of the Council City Manager
APPROVED AS TO FORM:
JOSEPH STRAKA
Interim City Attorney
By:
Laura Sheedy
Assistant City Attorney
RECOMMENDED FOR APPROVAL: CONTRACTOR
RAUL GODINEZ II
Executive Director -
Public Works Agency
(NAME)
(Title)
Tax ID#
6
25C-12
EXHIBIT A
SCOPE OF SERVICES
1. CONTRACTOR'S RESPONSIBILITIES -
A. Work Assignments
1. Contractor will provide graffiti removal services for all streets, sidewalks, private and public property,
parks, bike trials, flood channels, civic center and right-of-ways, located within city limits.
2. The Contractor shall contact the Project Manager and/or his/her designee each weekday, at a mutually
agreed upon time, to discuss the Contractor's schedule for the day, pending work orders, areas to be
maintained and areas to be inspected for approval. Weekend work orders will be assigned on Friday.
3. The Contractor shall receive work orders from the Project Manager and/or his/her designee via
electronic mail, facsimile, or written, as agreed upon by the Project Manager and/or his/her designee and
the Contractor.
4. Upon receipt of a work order, the Contractor shall inspect the location and determine the method of
removal according to the PWA Graffiti Removal Standards, attached hereto as Attachment 1, which will
maintain the integrity of the surface.
5. The Contractor shall provide services within twenty-four (24) hours of receiving work orders. In the
event that a site cannot be abated within twenty-four (24) hours due to inclement weather, size of the site
or any other reason, the Contractor shall notify the Project Manager and/or his/her designee with the
status of the site prior to the end of the twenty-four (24) hour timeline.
6. Work may be assigned as a targeted graffiti route with graffiti removal. As directed by the Project
Manager and/or his/her designee, the Contractor shall be assigned to schedule visits to specified sites,
neighborhoods or corridors. The Contractor may be required to work with a site, neighborhood or corridor
liaison in addition to the Project Manager and/or his/her designee.
7. The Contractor shall meet with the Project Manager and/or his/her designee one time per week at a
mutually agreed upon time to discuss program status and issues.
8. The Project Manager and/or his/her designee or the Police Department may designate sites as needing
an emergency response. An emergency work order will be issued immediately. Emergency response sites
will have first priority and may require abatement on the same day.
9. The Contractor shall deliver completed work orders to the Project Manager and/or his/her designee via
electronic mail, facsimile, mail or in person on, or prior to, the first working day of the week following
assignment of the work order. Accommodations for special projects may be made.
10. Work on private property shall not be performed without the Contractor a Consent form signed by the
owner or authorized by the Project Manager and/or his/ her designee. The Contractor shall obtain the
signature of the property owner on the consent form prior to beginning work. Original consent forms shall
be returned to the Project Manager and/or his/her designee on a weekly basis and are property of the City.
The City will maintain a database of Consent Forms.
B. Description of Work
1. The method of removal shall not leave shadows or ghosts and shall not follow the pattern of the graffiti
such that letters or shapes remain apparent on the surface after markings have been removed.
2. Unless otherwise approved by the Project Manager and/or his/her designee, graffiti shall be removed so
that virtually no trace of the pre-existing graffiti remains.
3. The Contractor shall protect the surfaces adjacent to the area to be abated.
7
25C-13
4. The Contractor shall abate the entire surface in the event that the graffiti covers a significant area of the
surface. The Project Manager and/or his/her designee shall determine whether or not an entire surface will
be abated on a case by case basis.
5. In the event that the Contractor arrives on site to find the graffiti has been abated, the Contractor shall
notify the Project Manager and/or his/her designee and submit photos of the location within 24 hours.
6. The Contractor shall ensure protection of the work area at all times including, but not limited to:
a. Barricading the area of work at distances so as not to allow persons who are not involved with the
abatement into the area.
b. Barricading area work performed within the public right-of-way.
c. Using warning signs and sidewalk and street cones to inform the public of work being conducted as
stipulated in watch handbook.
d. Immediately correcting damage to the work site.
e. Leaving work in undamaged condition.
f. Providing signs to protect the finishes and the public.
7. The Contractor shall remove all equipment and materials from each site and leave the site broom clean
at the completion of each removal location.
8. The Contractor shall dispose of all materials containers and excess materials in accordance with all
applicable laws, regulations, ordinances, codes and any other legislative or statuary requirements.
Material rinse residue shall be collected and disposed of appropriately.
C. Photographic Documentation of Work
1. Photographs shall document the size, type of surface, hotline or no hotline, private or public property,
paint or water blast of the area of graffiti to be abated. Photographs shall also document the address of the
location of the graffiti. Equipment to take photographs will be provided by the City.
D. Personnel
1. Contractor shall designate one specific individual to oversee and inspect work performed by
Contractor's personnel assigned to this contract. The representative shall be immediately available during
work activities to receive communications from the Project Manager and/or his/her designee. Such
representative shall have a cell phone to in order to be contacted by the Project Manager and/or his/her
designated staff.
2. Contractor shall make the designated representative available to accompany the City representative to
inspect sites and/or work upon twenty-four (24) hours notice.
3. The Contractor shall utilize only trained, competent employees in the performance of this contract. At
the request of the City, the Contractor shall remove from assignment to this contract any incompetent,
abusive or disorderly employee, whether supervisory or non-supervisory.
4. Contractor shall ensure that all employees have immediate access to the Material Safety Data Sheet's
(MSDS) for each product used in the performance of this contract.
5. Any person assigned to this contract found to be in possession of and/ or under the influence of
intoxicants or narcotics shall be removed from assignment to this contract. This person may be subject to
arrest and criminal prosecution.
6. Personnel employed by the Contractor shall be screened and are not to perform services under the
contract without prior approval from the Contract Representative. All employees performing services
must undergo a criminal background investigation prior to service under this contract.
8
25C-14
E. Equipment
1. The Contractor's vehicles and equipment shall be neat in appearance and easily identified.
Identification on the Contractor's vehicles shall consist of, at a minimum, company name, local telephone
number and contract services provided by City of Santa Ana in print no less than eight (8) inches tall.
2. The Contractor shall maintain its vehicles and equipment in safe and mechanically sound condition.
3. The Contractor shall provide all personnel, vehicles, supplies and equipment necessary to perform
services.
F. Compliance with Applicable Laws and Regulations
1. Contractor shall perform all requirements under and in strict observance of and compliance with all
applicable laws, regulations, ordinances, codes and any other legislative or statutory requirements.
2. Contractor warrants that the performance of services under this contract shall be compliant with the
current requirements of the Occupational Safety and Health Act (OSHA) and as it may be amended or
updated throughout the term of this contract.
G. Use of Products
1. The Contractor shall be in possession of a copy of the MSDS for each product used in the performance
of work at all times.
2. Contractor shall ensure that all employees have immediate access to the Material Safety Data Sheet's
(MSDS) for each product used in the performance of this contract.
3. All products used by the Contractor shall be manufactured products specifically intended for purpose
for which they are being used. Contractor shall not devise any products of his/ her own making for use
under this contract. The use of all products shall be in strict conformance with the manufacturer's
specifications.
4. Contractor shall be in compliance with all provisions of the Federal Hazard Communication Act.
H. Protection of the Public and Damages to existing Structures
1. The Contractor shall exercise caution at all times for the protection of persons and property. All fines,
penalties and/ or repair changes resulting from the Contractor's actions and responsibility of the
Contractor.
2. The Contractor shall not permit placing or use of equipment in such a manner as to block vehicle traffic
lanes or create safety hazards. The Contractor shall be responsible for the use of all appropriate warning
devices according to the watch handbook.
3. The Contractor shall avoid damage to existing structures. In the event that structure is damaged in the
course of the work, the Contractor shall be solely responsible for its repair or replacement.
1. Invoices
1. All invoices for work performed under this contract shall be submitted electronically in an Excel 2003
format approved by the Project Manager and/or his/her designee.
2. The Invoice shall include the following:
a. Contract number
b. Contractor's invoice number
c. Abatement site address
d. Work order number
e. Beginning and ending dates for services
9
25C-15
f. Square footage removed for each method of removal
g. Total square footage removed
h. Unit cost, subtotals and total for invoice
II. SPECIFICATIONS- Painting
1. The Contractor shall professionally match existing paint using an approved paint palette.
2. The Contractor shall not paint previously unpainted surfaces and finishes such as slump stone, split
face masonry, stone, brick or concrete block unless painting is specifically requested by the property
owner or Project Manager and/or his/her designee. These specific requests shall be noted on the work
order for the site.
III. SPECIFICATIONS- Media Blasting and Chemical Removal
1. All chemical graffiti removal products shall be biodegradable and environmentally safe.
2. The Contractor shall perform all abrasive removal techniques so that the abatement area is blended into
the adjacent surface.
3. Should one location require more than one removal technique and the total square footage of the
abatement does not exceed one hundred fifty (150) feet, the City shall not be charged the minimum
charge for both techniques. The Contractor may charge the average of the minimum charges for the
techniques used.
IV. WORKING HOURS
Working hours shall be no earlier than 6:00 a.m. to no later than 5:00 p.m. weekdays
On Saturdays, Sundays and holidays, the Contractor shall respond to all graffiti telephone hotline requests
received by 12 noon. Contractor shall respond to graffiti removal request received between 12 noon on
Saturday and 12 noon on Sundays by 5:00 p.m. that same Sunday. If the Contractor cannot respond to a
request made after 12 noon on a Sunday or holiday, Contractor will inform City on the following
workday and abatement responsibility will be assigned by City.
V. Work by the City Staff Because of Nonconformance to Contract
Should the Contractor fail to correct deficiencies or public nuisances that have been created because of
Contractor's operation, the City will proceed to take corrective measures and this project will be
considered as an emergency. Such work will be done on a staff account basis with an additional callout
charge of $75 for each callout. It should be noted that there is a minimum of a two-hour charge for labor
on any callout.
Contractor shall provide experienced and knowledgeable professional staff. Contractor's Project Manager
and staff shall be responsive and maintain excellent working relationships with city residents, property
owners, government officials and City staff. The Contractor shall be committed to provide adequate
staffing levels at all times in order to adhere to established schedules. The Contractor will be required to
carry a State of California Painting Contractor's License and a City of Santa Ana Business License and
shall be knowledgeable and very familiar with federal, state and local regulations. Contractor services will
include but not limited to attendance at City Commission, City Council and neighborhood meetings as
determined by staff.
Subcontractors shall be the responsibility of the prime Contractor and the City shall assume no liability of
such subcontractor. The City reserves the right to reject, replace and approve any and all subcontractors.
10
25C-16
EXHIBIT B
FEESCHEDULE
Contractor will provide five (5) graffiti removal personnel - Paint and water blast combo,
each working 40 hours per week.
Contractor shall schedule personnel such that graffiti removal occurs seven (7) days per
week, including weekends and holidays.
Contractor employees working pursuant to this Agreement will perform approximately
2,500 to 3,000 removals per month and remove 50,000 to 60,000 sq. ft. of graffiti per
month.
City shall pay $10,000 per Contractor employee assigned to City graffiti abatement (40
hours per week) for a total not to exceed amount of $50,000 per month.
City may increase the number of graffiti removal personnel at no additional increase in
the unit bid price.
Said fee shall include all Contractor costs including direct and indirect labor costs,
overhead, materials, printing, travel and mileage.
11
25C-17
rrs a ?u
S cl n t cl A " cl
GRAFFITI HOTLINE
(1177) STOP TAG
(1177) 780-71124
City of Santa Ana
Public Works Agency
Grailiti Abatement
Standards Manual
Exhibit A-1
Last printed 8/14/2009 3:34:00 PM
25C-18
Table of Contents
I . Introduction .................................................................................................... 3
2. Definitions ..................................................................................................... 3
3. General Procedures ........................................................................................ 4
4. Graffiti Abatement Standards
a. Poles ..........................................................................................................6
b. Walls ........................................................................................................ 9
c. Utility Boxes ............................................................................................ 10
d. Trees ....................................................................................................... 12
e. Miscellaneous Abatements ...................................................................... 13
Appendix
A. Referral Call Sheet
B. AT&T Graffiti Sheet
C. Satellite Camera Instruction Sheet
2
25C-19
Introduction
The mission of the Graffiti Task Force is to improve the quality of life for those
who live, work and visit our City by removing urban blight and effectively
sharing resources. The Public Works Agency (PWA) Graffiti Abatement
Team strives to perform this mission by removing graffiti within 24 hours using
their resources wisely, having a positive attitude and following the procedures
outlined in this manual.
Definitions
City of Santa Ana 6 Colors:
Vista Paint
Navajo White - K850 39PF
White - 00 39
Rustic - K852 39PF
O'Brien - K951 30AF
Cape Cod Gray - K851 39PF
Concrete Paint - VP2-34539
Hard Hat Gray: Spray Paint - fast drying galvanizing compound.
Black Marking Paint: Survey type of spray paint.
Various colors of spray paint are available for graffiti abatement.
Several items have a specific color assigned for abatement. Other items for
abatement should use the color that matches best.
Spot Treatment: Square-out the graffiti and fill in the square covering only
the graffiti.
Square-Out x2 Method: Paint over the same area 2x covering only the
graffiti. If the area has 2 or more square outs then paint the area from top to
bottom, the length of the spray hose.
3
25C-20
Disclaimer
These standards have been developed by the PWA Abatement Team Staff.
However, the policies and procedures can be waived by management, as
needed for special circumstances.
General Procedures
1. Painting
Painting a wood fence or block wall:
? For unpainted surfaces, obtain permission to paint from the property
owner prior to painting.
? After obtaining permission paint the entire surface with the color
selected by the property owner.
? For a surface previously painted a City primary color, you may square-
out the graffiti twice, and on the third abatement coat, paint top to
bottom covering the area with the two square-outs.
? For a surface that has not been painted a City primary color, square-out
the graffiti twice, on the third abatement coat, paint top to bottom
covering the entire side of the fence or wall with the City's primary
color.
? For a block wall with columns, graffiti may be squared out once, for a
small tag. If the wall with columns has a large tag or already has one
square out, the graffiti must be abated from column to column, top to
bottom..
2. Spray Painting
? Except for traffic signal poles that are to be painted beginning at 6 ft in
height and down and all the way around the pole, all spray painting
should be the square out method.
4
25C-21
3. Water Blasting
? For unpainted concrete walls, try to obtain the owner's permission
before painting. If the graffiti must be abated by water blasting, be sure
to use the absorbent sock to meet NPDES requirements. Spray the
graffiti with the Cornerstone chemical, stroke with the stiff bristle brush,
then water blast. Be sure that the water recovery system is followed and
in place.
? For sidewalks follow the procedures for sidewalk graffiti abatement.
3. Satellite Cameras
? The satellite cameras are to be used to take pictures of each removal
done while in the field. Take the picture prior to the actual removal.
Only the , yellow take picture button and the
adj/memo button are to be used by the PWA Abatement Team
personnel.
? If a feature of the camera requires a change on anything other than
the three buttons above, turn a request into the Crew Leader or
Supervisor to handle. Abatement team staff is not authorized to
change any settings on the camera.
4. Safety
? Each team member is responsible for all aspects of safety.
? Personal safety gear must be worn while abating graffiti.
? Use safety precautions while working around pedestrians.
? Safety procedures must be followed for all street traffic.
s
25C-22
Graffiti Abatement Standards
Poles
1. Concrete Poles
-:
Concrete Pole
City Concrete Ribbed Pole
2. Metal Poles
Water blasting should be the first choice to abate graffiti
from concrete poles. If the pole is deteriorated or
shadowing occurs, paint concrete poles with Concrete
paint beginning from 6 ft in height and down. The pole is
to be painted all the way around. After the pole has been
painted spot treatment is acceptable to abate graffiti.
Street Light Concrete Pole Round Concrete Pole
Metal poles must be painted beginning from 6 ft in height
and down and all around. After the pole has been
painted spot treatment is okay to abate graffiti. The
colors to be used on metal poles are as follows:
Brown Poles- O'Brian Brown
White Poles- Cape Cod Gray
Green Poles- RUST-OLEUM HUNTER GREEN
Black Poles - RUST-OLEUM HIGH GLOSS BLACK
Steel Poles - HARD HAT GRAY or CONCRETE PAINT
6
25C-23
White City Light Pole
City Concrete Ribbed
Pole - Up Close
3. Signal Light Poles
Street Light Pole
Brown Metal Pole Round Metal Pole
Signal light poles are to be painted with Hard Hat Gray
beginning from 6 ft in height and down and all around.
After the pole has been painted spot treatment is okay
to abate graffiti. For graffiti that is above 6 ft, report
the location of the pole as upper level to the Crew
Leader.
For new unpainted signal light poles, use a chemical first to abate. If
unsuccessful use the paint procedure above.
To abate graffiti on traffic signal heads, use black with roller on with an
extension pole. Second level traffic signal poles may be abated using
Concrete Gray paint with an extension pole if safe.
Pedestrian Head with Slap Tags
4. Wood Poles
For pedestrian heads on signal light poles, remove
stickers if possible. If stickers cannot be removed, use
spray paint RUST-OLEUM METALLIC FINISH color to
paint over the sticker and graffiti.
Black Street Light Pole
Green Metal Pole
Wood Pole with Metal Shield
Wood Utility Pole with Reflectors
Wood Utility Pole with Conduit
Wood Utility Pole
with Reinforcement Shield
5. Private Poles
Private Pole
For wood poles with a metal sleeve barrier around
the base, use Concrete paint. The entire sleeve
pole must be completely painted. Exception if
pole is located near a fence painted one of City's
primary colors.
Caution should be used when painting wood poles
with reflectors. A chemical should be used to abate
graffiti on reflectors.
Wood poles with conduit, paint conduit with
Hard Hat Gray or Cape Cod Gray.
Wood poles with a metal shield should be painted
with Hard Hat Gray or Cape Cod Gray.
Paint poles the color that closely matches from the
City's 5 color selections or choose a spray paint
color that closely matches.
8
25C-25
Walls
1. Block wall
Block Wall with Columns
Block Wall with no Columns
If the block wall has columns, paint out the graffiti from
column to column. Two square outs for small tags are
acceptable. The graffiti can be painted out with the best
and most efficient method matching the color of the wall.
For example, if the wall is white, and you have rustic paint
in your line, roll the wall with the color that closely
matches the color of the wall.
If the block wall does not have columns use the square out
x2 method. Then paint from top to bottom by using the
best and most efficient method.
Example of Bad Square Out Example of Bad Square Out
2. Wood Fence
Wood Fence
On a painted wood fence, use the spray gun if possible.
Use the square out x2 method. Then paint from top to
bottom by using the best and most efficient method.
9
25C-26
3. Natural Walls
Natural Block Wall
Utility Boxes
For natural wood or block fences, confirm that the
property owners have signed a consent release form to
paint. If not, get the address and turn it into the Crew
Leader to get consent. Once permission has been
granted, paint the entire wall. If the property owner does
not want his block wall painted, use the high pressure
washer.
1. Traffic Control Boxes
Older Traffic Control Boxes
Traffic Control Box
Anodized New Traffic Control Box
Green Edison Box
Painted traffic control boxes will all be painted Navajo
White unless they are located in front of a wall that is a
different City color. In that case, the control boxes will
be painted the same color as the wall. Paint the entire
cabinet from top to bottom. The cabinet must be
painted using a roller and brush. Be careful not to
cover the key holes, louvered vents or Plexiglas photo
cells. Future graffiti abatement may be done by
painting the entire side of the cabinet where there is
graffiti.
For new anodized metal traffic control boxes that
have not been painted use a chemical to abate graffiti.
For green Edison boxes, cover with Swamp Green paint.
10
25C-27
2. Utility Boxes
Utility Box - AT &T
City Street Light Box
Cable Box
Utility boxes will all be painted Cape Cod Gray, Navajo
White, or Santa Ana Rustic, depending on the color of the
wall behind the utility box, or a color that matches the
characteristics of the surrounding area. Paint the entire
cabinet from top to bottom. The cabinet must be painted
using a roller and brush. Be careful not to cover the key
holes, louvered vents or Plexiglas photo cells. Future
graffiti abatement may be done by painting the entire side
of the cabinet where there is graffiti.
3. City Traffic Signs
City Sign
All City traffic signs shall have graffiti abated by using
chemicals. If it is necessary to replace the sign, the type
of sign and location should be forwarded to the sign shop.
The back side of the sign may be painted with Hard Hat
Gray primer, Silver Spray Paint or Cape Cod Gray.
Paint entire back side of sign, don't spot treat it.
11
25C-28
Treec
All trees will be painted from the height of the graffiti to the
ground all the way around. The color is to be determined by
the species of the tree and the closest matching City color.
All Palm Trees that are to be painted must be painted from the
height of the graffiti to the ground. All other trees that must be
painted, choose the color that best matches the tree color.
Paint only the area affected by the graffiti. Try to abate the
graffiti, leaving the appearance of the tree as natural as
possible.
The only trees that cannot be painted and need water blasting
are as follows:
Windmill Palm
Jacafilia Date Palm
Date Palm
Mexican Fan
Ideal Queen Palm
I
Date Palm Mexican Fan Palm Ideal Queen Palm
12
25C-29
Windmill Palm
Jacafilia Date Palm
MISCELLANEOUS ABATEMENTS
1. Air Vents
If air vents have never been painted, remove graffiti with
chemicals. If previously painted, cover the graffiti with
Cape Cod Gray. Paint from top to bottom by using the
best and most efficient method.
Air Vents
2. Alleys
Public Works staff removes graffiti up to 25' from the entrance to alleys.
Use the same method of removal for the particular type of surface: for
example, block wall, wood fence, etc.
3. Apartments/Houses and Mobile Homes
Prior to painting get the property owner's consent. If
vacant, refer to Crew Leader to get consent. Use the
same method of removal for the particular type of
surface: for example, block wall, wood fence, etc.
Mobile Home
4. Awnings
Refer awnings to Crew Leader for referral to Code
Enforcement.
Awming
13
25C-30
5. Profanity
Cover profanity immediately with the closest matching
color. Use the method of removal for the particular
type of surface. For example; block wall, wood fence,
etc.
Profanity
6. Channels
Paint channels Concrete Gray using the square out
method.
County Flood Channel
7. City Monument
Use chemicals first and then water blast to
remove graffiti.
City Monument Sign
8. Curbs
Use Concrete Gray paint to cover the graffiti using the
square out method.
Curb
9. Fire Hydrants
Paint hydrants with Kills.
Fire Hydrant
14
25C-31
10. Garage Door
Garage Door
11. Gate Keypads
Gate Keypad
12. Gutters
,.
Gutter
13. Mail Boxes
Mail boxes
14. Mail Stations
Mail Station
Prior to painting get the property owner's consent. Paint
the garage with the closest matching color. Use the
square out x2 method if the color matches, if the color
does not match paint from top to bottom using the best
and most efficient method.
Spray paint the color that is closest to the color to cover
the graffiti.
Water blast or paint with Concrete Gray paint.
Paint the entire box the color that matches best.
Paint with the color that matches best using the
square out x2 method. Then paint from top to
bottom by using the best and most efficient method.
15
25C-32
15. Newspaper Racks
Paint the newspaper rack with the appropriate color. If
team member feels the graffiti cannot be abated without
damaging the Plexiglas window, refer to Crew Leader.
Newspaper racks
16. Overpass Bridge
Water blast or paint with Concrete Gray.
Overpass Bridge
17. Painted Curb Face
Paint the same color if you have the color on your truck. If
not, give to the Crew Leader to refer to the sign crew.
18. Phone Booth
Paint the phone booth with the appropriate color. If team
member feels the graffiti cannot be abated without
damaging the phone, refer to Crew Leader.
Phone Booth
16
25C-33
19. Sidewalks The graffiti abatement team member should use good judgment if he
believes the graffiti will leave a shadow or that the graffiti may not be
completely removed. In that case, paint the sidewalk with concrete
paint. Don't leave the area until the paint is dry. The graffiti
abatement team member should use the chemical Cornerstone, spray it
on and brush it over the graffiti before water blasting. Use water recovery
method.
Sidewalk
20. Storage Container/Dumpster - Non Waste Management
Graffiti should be abated using the square out x2 method
with the paint that matches the dumpster best. Get the
number on the container/dumpster and call in the
information to the Crew Leader.
Roll Off Dumpster
21. Streets
Asphalt: Paint with black paint.
Concrete: Water blast or use Concrete Gray paint.
22. Vacant Lots
Gain access to lot and use best method for abatement
using the square out x2 method. Then paint from top to
bottom by using the best and most efficient method. If
you cannot gain access report it to the Crew Leader.
Vacant Lot
23. Water Sample Box
Spray paint the same color as the box or try using
chemicals.
Water Sample Box
17
25C-34
24. Bus Shelters/Bus Stops
If graffiti is on a painted surface cover graffiti with
Hunter Green paint. If graffiti is on Plexiglas, refer to
Crew Leader.
Bus Shelter
Bus Stop
18
25C-35
Appendix
A
Graffiti Referral Sheet
The Graffiti Abatement Crew will be responsible for reporting to their Crew
Leader any graffiti in their area that they were unable to abate. If the Crew
Leader is unavailable, then it should be reported to the Supervisor. The Crew
Leader will be responsible for logging the referrals made into the Referral Log
Sheet after the referral has been completed.
Phone Number /
Description Refer To E-Mail Address
Graffiti on windows
Exact address required Code Enforcement (714) 647-2780
Graffiti - upper level -
Access modifications needed
Exact address required Code Enforcement (714) 647-2780
Graffiti on Commercial Sign
Exact address required Code Enforcement (714) 647-2780
Graffiti on vehicles
License plate number, Make
Model of vehicle required
Exact address required Code Enforcement (714) 647-2780
Graffiti not accessible by PWA
Exact address required Code Enforcement (714) 647-2780
Owner not allowing PWA on
Property to paint
Exact address required Code Enforcement (714) 647-2780
19
25C-36
Description
Graffiti on Billboard
Billboard location &
Billboard number required
Graffiti on Waste
Management Containers
Graffiti on Bus Stop
Shelters
Graffiti on S.C. Edison
Light Poles
Graffiti on Freeways
Structures
Signs
Refer To
Eller and Clear Channel
Larry
Infinity / Viacom
Tonie
CBS - Ed
Bob Gabor
Bob Gabor
S.C. Edison
Cal-Trans
Rex McConnel
Heath Palczewski
Graffiti on Metrolink/Amtrak OCTA
Rail Road's only Deanna L. Austin
Graffiti on Storm Drains County of Orange
Graffiti on unincorporated
County property in Santa
Ana
Graffiti in Santa Ana Parks
Graffiti on upper level of
signal light poles
AT@T Boxes
County of Orange
Parks and Recreation
Traffic Engineering
Vinh Nguyen
See attached (Appendix B)
Phone Number /
E-Mail Address
(310)755-7232
(323) 276-7256
(323) 276-7313
b abornsanta-ana.org
b ag bor2santa-ana.org
(866)-421-4688
(949) 724-2500
(714) 279-9691
(714) 560-9578
(714) 567-6208
Or (714) 567-6221
(714) 834-3400
(714) 647-3323
(714) 647-5612
20
25C-37
Disclaimer: If a graffiti referral is done and a call comes through on the hotline for the graffiti
referred, you may be asked to go ahead and remove.
Example Referral Pictures
?0 4 'E :1 3
Private Sign
Vehicle
Upper Level
Window
zld?
Inaccessible - No gate
21
25C-38
Method of Approach
Overview
The keys to a successful graffiti removal program are fast response, removal of all graffid, and
removal methods that leave no traces that the graffiti ever existed. Graffiti breeds more graffiti,
and fast professional removal will allow to the City of Santa Ana to control this problem.
Graffiti Protective Coatings, Inc. specializes in these services with its "ZAro-Tolerance
Program". Under GPC's proven program each technician is fully equipped and trained to
remove all graffiti.
GPC performs thorough and complete removal, leaving no traces of the past graffiti. Details are
not overlooked. All graffiti at sites requested by the City are removed no matter how small
including but not limited to: all streets, sidewalks, private and public property, parks, bike trails,
flood channels, civic center, upper level locations, and all objects in the City Right of Way..
GPC prefers to put techs in specific zones. By dividing the City into zones, GPC gains
efficiencies of drive time creating faster response times; more specific knowledge of
neighborhoods, "hot spots", and color matches creating better consistency; and the technicians
are more accountable for the appearance of their zone creating higher quality.
For Santa Ana, GPC will be responding to City staff requests, hotline calls, and proactive patrols
of areas assigned by City staff GPC will be with City staff daily to discuss work orders,
schedules, and areas to be maintained. Each GPC truck will provide a minimum of eight
working hours in Santa Ana daily. GPC does not include its commute time in the eight working
hours.
All work completed will be documented to City standards.
Equipment
GPC trucks will be a mix of new or late model long bed 3/4-ton pick-ups. All tracks are fully
equipped and self contained for all aspects of graffiti removal. Graffiti locations often require
multiple techniques of hot water cleaning, chemical removal, and painting. Therefore, each of
our trucks are equipped with 3,000 psi 5gpm hot water pressure washers, water tanks, .75-gpm
gas powered airless paint sprayers, ladder, baking soda blaster its, pressure washer hose
reels, and water recovery units. GPC's equipment is of the highest quality and all the trucks are
specifically customized and designed for GPC graffiti removal techniques. GPC currently has all
the equipment needed to fulfill this contract.
Trucks possess drop cloths, plastic sheeting, spray guards, spray socks, brushes, bucket screens,
rags, regular and mini rollers, regular and mini frames, scrapers, sanding tools, blue painter's tape,
spray buckets for color matching and spraying, bilingual wet paint signs, razor blades, spray ,guns,
extension spray hose, paint filters, mixing sticks, and pole extensions. Each truck also carries
primer, 6 colors of spray paint, 32 water based stock colors, and colorants for on site matching.
Exhibit A-2
25C-39
Trucks also possess spray bottles, abrasive and non-abrasive sponges, towels, bags of baking
soda, baking soda blasting attachment for wet blasting, plastic sheeting, 4 sizes of pressure washer
tips, 100 extra feet of pressure washer hose, 3 different graffiti removers, blue painter's tape,
razor blades, spray gun and wand, and quick connectors.
Each truck is equipped with water recovery and recycling equipment. The unit is a fully
automatic zero discharge-closed loop wash water recovery system. This unit removes all
physical particles twenty microns and larger in size as well as absorbing petroleum
hydrocarbons. It collects the wash water as the technician is working, filters the water, and
returns the clean water to the main water tank. Recovery machines are in compliance with
current wastewater regulations and requirements.
Mounted on the trucks are dual strobe lights. The trucks possess a "Men Working" flag sign as
well as enough cones to comply with WATCH handbook requirements. Inside the trucks are
caution tape, respirators, first aid kits, MSDS sheets, safety oquipment, and tools for repairs.
Truck Identification
All GPC trucks will have the permanent vinyl GPC logos on the doors. Backs of the trucks will
have permanent reflective decals stating "MANY STOPS DO NOT FOLLOW". Since the trucks
will be exclusively used for the City, GPC will place permanent 8-inch vinyl logos "Under
Contract with the City of Santa Ana" on driver and passenger doors under the GPC logo (Magnus
will not last). If the vehicles are ever temporarily used for purposes other than for the City, "City
of Santa Ana" will be covered with blue painter's tape.
Method Determination- Painted Surfaces
On most all previously painted surfaces (with the exception of some semi-gloss, gloss, oil based,
powder coated, and anti-graffiti coated sm&ces) the best method of removal is to prep and repaint
graffiti affected areas with exact color matches. For the few exceptions listed in pales
above, GPC possesses a graffiti remover that erases the graffiti without damaging the finish or
color of those surfaces.
The choices for applying the graffiti removal toudch-up paint are brush, V mini roller, 9" standard
roller, or airless sprayer. If the area to be painted is less than 1 square foot, most likely a brush
will be used. If the area to be painted is more than 1 square foot and less than 25 square feet a
mini roller will be used. If the area to be painted is over 25 square feet or is extremely porous
such as certain stucco finishes or painted block walls where the roller does not easily fill the grout
areas, then GPC will use an airless sprayer. If wind conditions or surroundings dictate a sprayer
cannot be used., then a standard 9"roller will be used.
Methods- Painted Surfaces
Preparation (prep), which includes adjacent surface protection, is vital in professional removal
and will be discussed in the subsequent headings.
25C-40
Once the prep is complete, GPC is ready to complete the job. GPC carves 32 stock colors on each
truck. Included will be Santa Ana's stock colors. GPC's stock colors are a compilation of the most
heavily used colors over the years. The field tech is trained to immediately spot the best color
match. By applying a small sample of the color on the wall, the tech will determine the quality of
the match. If the match is at least 980/9 accurate (discoloration on the wall is not visible at 20 feet)
the tech will blend in the paint using GPO's feathering technique with the applicators listed above.
The techs are trained to apply a thin even coat while blending out all the edges. There will be no
drip marks or awkward squares. Upon completion, the touch-up will not be recognizable and no
one will have known that site had been vandalized.
It is important to note that GPC uses only quality name brand paint to prevent color fading, obtain
better coverage, and prevent adhesion problems. All 32 colors in every truck are the same and do
not change. Therefore future touch-ups are always perfect and trucks can be interchangeable.
If the color does not match but is very close to one of the stock colors, the tech will either spray
or roll the entire surface if feasible or will custom mix the color on spot using colorants in a color
match bucket. Once the tech has achieved a 989/9 or better match, the tech will apply the paint.
The tech will blend in the paint using GPO's feathering technique with the applicators listed
above in Method Determination. The tech will also fill out a 3'WS" index card with the property
address, a paint sample of the color on the side of the card, and the formula used to create the
color.
If the color cannot be matched in the field to 98% or better accuracy, the tech will temporarily
cover with the graffiti with the closest color and bring a small sample to the warehouse. The
GPC Project Manager will then have the color custom made and within 24 hours the field tech
will have applied the custom color using the processes already discussed.
GPC inventories all custom color matches. Each color is stored on racks by zone and then by
street. GPC will maintain all color formulas as well as this tremendous inventory at a centralized
warehouse. Therefore, GPC touch-ups will always be 100% accurate. Custom matches will
include specific coatings and bases as needed for unique finishes. GPC currently has hundreds
of custom colors already made and in inventory for many major thoroughfares in Santa Ana.
Preparation- Painted Surfaces
Before the touch-up paint can be applied, the surface must be clean (GPC has pressure washers
on each truck). A scraper will be used to remove loose or flaking paint. Finally if the graffiti is
from a marker or dark spray paint on a light color, the graffiti will be "killed" with a primer. It is
required to use a pruner in these instances, otherwise many rapid coats of paint will have to be
applied which will lead to adhesion problems and will distort the texture of the surface
Adjacent Surfaces Protection- Painted Surfaces
GPC utilizes drop cloths to protect the ground and landscaping from drops or spills. If vehicle(s)
are too close to the work area, GPC techs will try to locate the vehicle owner(s) so that it will be
moved, come back later in the day, reschedule with permission from City staff, or cover the
vehicle(s) with plastic sheeting. Techs are well trained and highly skilled which greatly limits
25C-41
the possibilities of adjacent surface damage. Plastic sheeting and tape are in every truck and will
be used when necessary.
Extreme care and diligence is always utilized when using airless sprayers and graffiti removers
to avoid overspray of cars, personal property, and pedestrians. During the past 18 years GPC
personnel have removed millions of tags with not one claim of overspray, injury, or any other
complication for any of our clients.
Method Determination- Unpainted Surfaces
Professional graffiti removal on unpainted surfaces calls for complete graffiti removal with
minimal or no damage to the underlying surface. Since surfaces and types of "tags" vary, it is
vital for the graffiti removal professional to have an array of products and equipment to best
eradicate the graffiti.
GPC techs follow a process utilizing various methods and products. First, the tech will attempt
to remove the graffiti with simply hot water (184 degrees). This straightforward "steam
cleaning" method removes many types of graffiti from various surfaces with absolutely no
damage to the underlying surface. This method also preps the surface for GPC's variety of
environmentally friendly biodegradable removal products. Graffiti removers are designed for
different surfaces (porous, non-porous, and delicate). Upon completion of the graffiti remover
treatment, 95% of all tags will have been removed. Once again no damage will have been
caused to the underlying surface. For the remaining 5% of tags that do not completely respond to
this process, baking soda blasting is used. Baking soda is the most abrasive method besides silica
sand, however our techs will utilize their skills to limit surface damage.
Specific Methods
-Unpainted Slump Stone
Slump stone is one of the softest stones. Tech will obtain permission from property owner to
complete the work. First, washing the graffiti with hot water starts the graffiti removal process.
Next, any remming graffiti gets a thin coat of graffiti remover designed for non-porous stone.
The graffiti is rinsed again with hot water. If any graffiti remains, a second application of graffiti
remover will be applied. These processes will not cause any damage to the slump stone. If any
graffiti or shadows still remain, then GPC will use baking soda wet blasting. All water used will
be recovered using GPC's water recovery equipment.
GPC always cleans the entire slump stone block, not just the area affected by graffiti. Cleaned
areas are "blended" in a manner similar to "feathering" in painting.
The Graffld Wash process discussed in the following "Concrete/Sidewalk" section can also be
used once the cleaning is complete.
-Steel Light Pole
Metal poles will be painted from 6 ft in height and down and all around. After the pole has been
painted, spot treatment can be used to abate graffiti. GPC will use City approved colors.
25C-42
For new unpainted signal light poles, GPC will use one of its Teti removers to wipe away the
graffiti. If applicable, GPC will clean cross boxes, traffic signal heads, and remove stickers.
-Unpainted Wood
Unpainted wood is one of the easier surfaces to clean. Tech will obtain permission from property
owner to complete the work. Most wood comes clean with hot water and a wide-angle spray tip in
the wand. If required simply applying a little bit of graffiti remover will always be enough to
complete the removal. GPC cleans the entire wood panel, not just the graft area. Any water will
be recovered.
GPC's goal is to make it look like the graffiti never existed. Any disoolorations that might occur in
the wood disappear over time.
-Previously Painted Surfaces
Most all previously painted surfaces will be cleaned as discussed in "Methods- Painted Surfaces"
portion of this proposal. For painted surfaces that are semigloss, gloss, oil based, powder coated, or
anti-graffiti coated, they can often be cleaned with our delicate surface graffiti remover. Spraying
the remover onto the surface followed by light scrub will remove the graffiti usually without
damaging the paint. Since all GPC removers are water soluble, a wipe with a wet rag removes the
entire residue and restores the surface to new.
-Plnsdc/metsi sign
All graffiti on signs will have graffiti removed using graffiti removers. ff it is necessary to replace
the sign, the type of sign and location will be forwarded to the sign shop. The back side of metal
signs may be painted with Hard Hat Grey Primer, Silver Spray Paint, or Cape Cod Grey. The
entire back side of the sign will be painted.
GPC also possesses special graffiti movers designed exclusively for plastic and polycarbonates
-ConcreteNidewalk
Unpainted concrete and sidewalks have smooth finishes compared to split face block. Tech will
obtain permission from property owner to complete the work. If the tech is too aggressive with the
removal on this surface, the surface will start to look like split face stone block and subsequent
removals will become more and more difficult. GPC noticed many walls in this condition in the
City where not only was the block wall finish damaged, but subsequent removals were becoming
less and less effective as the block became too porous after all the water blasting. GPC has the
solution to this problem.
GPC standard process is started. First, washing the graffiti with hot water starts the graffiti
removal process. Next, any remaining graffiti gets a thin coat of graffiti remover designed for
non-porous stone. The graffiti is rinsed again with hot water. If any graffiti remains, a second
application of graffiti remover will be applied. These processes will not cause any damage to the
surface . If any graffiti or shadows still remain, then GPC will use baking soda wet blasting.
GPC always cleans the entire concrete block, not just the area affected by graffiti. Cleaned areas
are "blended" in a manner similar to "feathering" in painting. All water used will be recovered.
25C-43
If the GPC tech determines that the wall is a "hot spot" (likely to get frequent graffiti), GPC upon
approval of the City will use its Gred Wash process. The Ghg#W Wash process employs a
coating consisting of paraffin wax, water, and an emulsifier. The coating is completely non-toxic
and biodegradable, and in fact is safe enough to drink.
The coating is sprayed on to the surface to a height of about nine feet. Once the coding has dried,
roughly 10 minutes, it becomes virtually invisible and forms a durable barrier on top of the surface
of the structure.
Although the coating is only one quarter of a millimeter thick, it prevents paint, ink, marker, and
crayon from reaching the building surface. Instead, the graffiti settles on top of the wax where it is
washed away using GPC specialized equipment. Neither rain nor summer weather will affect the
coating.
Since the Graffiti Wash process makers future removals easier for GPC, theme will be no charge for
the coating application.
Also the City will have five access to CPC's 250-c soda blaster tracks. These trucks will be
brought in at no charge when the City has a specific project that requires high-powered equipment.
-Trees
Windmill Palm, Jacafilia Date Palm, Date palm, Mexican Fan, Ideal Queen Palm, and unpainted
trees will be water blasted using a wide angle tip. For other trees that are already painted, GPC will
match the existing color or a color that best matched the color of the tree.
-Windows
GPC will refer window graffiti to Code Enfinement. If the City were to change its policy
regarding window graffiti removal, GPC would clean with a chemical remover and then squeegee
off any residue.
-Upper Level
Tech will obtain permission from property owner to complete the work. When possible, GPC will
obtain access either by ladder or roof dom/hatch. GPC has 24/7 access to a boom truck and
scissor lift when required. GPC will remove the graffiti by methods discussed above.
25C-44
References
See Exhibit D in appendix
Emergency Responses
GPC has a proven 18 year history of providing 24 hour 7 day a week service. GPC understands
priorities and meeting all the requests of its customers no matter what the day or hour. The City
will have direct cell phone lines to the project manager, the assistant project manager, the
President of GPC, as well as the 24-hour answering service that will be linked to the local office.
GPC guarantees a 1-hour or less response to all emergency requests.
Ability to Meet Workload Estimates
GPC's historical average rate of workload in Santa Ann per truck in terms of square footage and
locations serviced meets and exceeds the estimates requested in the RFP. GPC has thoroughly
reviewed the RFP and will comply with all provisions as called for in the "Scope of Services"
section.
Target Graffiti
GPC and its related companies currently process over 2,500 work orders daily. Many customers
require GPC to provide data such as date, address, square footage of removal, surface, method,
public or private, moniker, and photograph. The time involved in data entry is very substantial,
-not to mention the paper and ink cost, as well as the time transmitting and managing the photo
disks and worksheets.
GPC needed a solution, and searched the marketplace for software that would fulfill current
needs. Months of searching provided no acceptable solutions, so GPC contracted to create its
own software designed specifically for its needs.
After more than eight months and a significant investment GPC created Target Graffiti. It is a
real-time web based software system designed by the industry for the industry. The system
utilizes an iPhone that has its own application on the screen. Technicians can quickly and simply
tap the fields and the preloaded options at work sites. GPS provides dates and addresses, and all
data including photos and monikers are transmitted real time. Work orders are dispatched real-
time to techs with Google mapping showing locations of requested sites to be cleaned. Open and
closed works are simply managed and monitored. City staff can print current and real-time
reports and graphs within seconds on-line. Technician completed workloads can be monitored
and graphed with the customer choosing the timelines. Billing and reports can also be exported
to excel spreadsheets in mere minutes. Law enforcement can map and track vandal activity as
well as get instant and real time billing reports and photos for apprehended tuggers.
Since GPC owns the software and developed it as efficiency and cost cutting tool within the
company, GPC's current customers are able to have GPC techs utilize the Target Graffiti system
at no charge. If the city of Santa Ana expanded services with GPC, each new tech would also be
added to the Target Graffiti system at no charge to the City.
25C-45
Conclusion
With GPC, the City benefits fi-om its ability to do business with one of the finest and largest
professional graffiti removal companies in the country. GPC's proven graffiti removal history will
provide the City the knowledge and comfort that the resources of fully equipped trucks and
corresponding highly trained and expmienced staff are in place and ready for immediate service.
There is no better indicator of future success that past performance.
25C-46