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HomeMy WebLinkAbout25C - AGMT - SECURITY SRVSREQUEST FOR COUNCIL ACTION CITY COUNCIL MEETING DATE: MAY 2, 2011 TITLE: AGREEMENT FOR SECURITY GUARD SERVICES CITY MANAGER RECOMMENDED ACTION CLERK OF COUNCIL USE ONLY: APPROVED ? As Recommended ? As Amended ? Ordinance on 1s` Reading ? Ordinance on 2"d Reading ? Implementing Resolution ? Set Public Hearing For_ CONTINUED TO FILE NUMBER Authorize the City Manager and Clerk of the Council to execute a two-year agreement with G4S Secure Solutions (USA) Inc. with three one-year extension options, subject to nonsubstantive changes approved by the City Manager and City Attorney, for security guard services at the Santa Ana Regional Transportation Center, the Santa Ana Corporate Yard, the Santa Ana Zoo at Prentice Park, the Santa Ana Central and Newhope Branch Libraries, and Centennial Park in an amount not to exceed $504,264.72 per year. DISCUSSION On November 20, 2006, City Council awarded Securitas Security Services USA Inc. the contract to provide security guard services at various locations throughout the City, including the Santa Ana Regional Transportation Center, the Santa Ana Zoo at Prentice Park, and the Corporate Yard. On December 20, 2010 City Council authorized staff to issue a Request for Proposals (RFP) to obtain competitive pricing, and extended the contract with Securitas through the RFP process. The extension will expire on May 31, 2011. An RFP for security guard services was prepared. The scope was expanded to include the Santa Ana Central and Newhope Branch Libraries and Centennial Park. The RFPs were mailed on January 19, 2011. Below is a summary of the proposals solicited, and those received: 33 Requests for Proposals mailed 12 Requests for Proposals mailed to Santa Ana vendors 15 Proposals received 3 Proposals received from Santa Ana vendors 25C-1 Agreement for Security Guard Services May 2, 2011 Page 2 The proposals received were rated by a team from the Public Works Agency; Finance and Management Services Agency; Parks, Recreation and Community Services Agency; and Police Department. The team narrowed the 15 submittals to the four highest-scoring proposals and conducted interviews with the top four contractors. The contractors were rated for their performance in the interviews by the same City team. The final ratings and proposed annual costs for these four proposals are as follows: NAME OF RESPONSIVE BIDDER RATING RATING BASE COST G4S Secure Solutions (USA) Inc. Anaheim 90 $409,284.72 Securitas Security Services Anaheim 85 $399,502.72 Universal Protection Service Santa Ana 80 $393,946.78 North American Security, Inc. Los Angeles 69 $475,566.36 G4S Secure Solutions (USA) Inc. received the highest average score of 90 and was selected based on the quality of personnel, experience, and advanced technology. The cost proposal submitted by this firm is consistent, reasonable, and in line with current costs. Based on these factors, it is recommended that G4S Secure Solutions (USA) Inc. be retained for the required services. Staff is proposing to add some options to the base cost amount: $190 per month at the SARTC for a second Secure Trax device (for computerized tracking and reporting); $190 per month at the Corporate Yard for a Secure Trax device; $35 per month for bike patrol and $2500 contingency at Centennial Park; $5,000 per month for contingency and homeland security events. Santa Ana Regional Transportation Center Corporate Yard Santa Ana Zoo at Prentice Park Santa Ana Central and Newhope Branch Libraries Centennial Park Homeland Security Alerts Contingency security coverage/related equipment Total annual expenditure: $234,187.56 94,013.16 7,644.00 61, 318.44 47,101.56 30,000.00 30.000.00 $504,264.72 The agreement will begin on June 1, 2011 and terminate on May 31, 2013. Three optional 1-year extensions are included. 25C-2 Agreement for Security Guard Services May 2, 2011 Page 3 FISCAL IMPACT Funds for the remaining months of fiscal year 10/11 are available in the various departments' Contract Services - Professional accounts (62300). Funds for fiscal year 11/12 are included in the proposed budget. APPROVED AS TO FUNDS AND ACCOUNTS: r Ko;v -- Rau odinez II Executive Director Public Works Agency Gerardo Mouet Executive Director Parks, Recreation & Com unity Services Agency Paul M. Walters Chief of Police Police Department RG/CK y Francisco Gutierrez Executive Director Finance & Management Services Agency Exhibit 1: Agreement with G4S Secure Solutions (USA), Inc. 25C-3 25C-4 AGREEMENT FOR PROVISION OF SECURITY GUARD SERVICES THIS AGREEMENT, made and entered into this day of , 2011 by and between (hereinafter "Contractor"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (hereinafter "City"). RECITALS 1. The City desires to retain a Contractor having special skill and knowledge in the field of security to provide security guard services for certain Santa Ana facilities. 2. Contractor represents that Contractor is able and willing to provide such services to the City and is licensed by the State of California to provide security guard services. 3. In undertaking the performance of this Agreement, Contractor represents that it is knowledgeable in its field and that any services performed by Contractor under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional security services firm. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Contractor shall perform security services at the Santa Ana Regional Transportation Center, City Yard, Santa Ana Zoo at Prentice Park, Main Library, Newhope Library and Centennial Park, as set forth in the City's Request for Proposal for Security Guard Services, and Contractor's Proposal dated February 17, 2011, both on file at the Santa Ana Public Works Agency and Specifications and Requirements, attached hereto as Exhibit 1 through 5 and Scheduling attached hereto as Exhibit 6. The City reserves the right to request additional security services and related equipment from Contractor, as set forth in Exhibit 7 attached hereto. The City may request additional services in writing executed by the City Manager or his designee. Exhibit 8, Contractor's Cost Sheet, is attached hereto. The City may reserves the right to reduce or eliminate services at any of its facilities, for any reason. The reduction or elimination of services will result in a proportionate reduction of the monthly payment to the Contractor. The City's decision to reduce or eliminate services shall be effective 30 days after written notice of such election has been sent to Contractor at the address set forth in Section 9, below. 25C-5 2. COMPENSATION a. City agrees to pay, and Contractor agrees to accept as total payment for its services, the rates and charges identified in Exhibit 8. The total sum to be expended under this Agreement shall not exceed $504,264.72, annually, during the term of this Agreement. This amount includes $90,000 for as needed services performed only at the City's written request. b. Payment by City shall be made within thirty (30) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals which may reasonably be expected by City. 3. TERM This Agreement shall commence on June 1, 2011 and terminate on May 31, 2013 unless terminated earlier in accordance with Section 12, below. The term of this Agreement may be extended for three successive twelve month periods upon a writing executed by the City Manager and the City Attorney. In the event the City Council does not budget sufficient funds to continue services for a new fiscal year, the City shall notify Contractor of such occurrence and shall terminate this Agreement on the last day of the fiscal period without penalty to City. 4. INDEPENDENT CONTRACTOR Contractor shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer-employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Contractor performs the services which are the subject matter of this Agreement; however, the services to be provided by Contractor shall be provided in a manner consistent with all applicable standards and regulations governing such services. Contractor shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 5. INSURANCE Prior to undertaking performance of work under this Agreement, Contractor shall maintain and shall require its subcontractors, if any, to obtain and maintain insurance as described below: a. Commercial General Liability Insurance. Contractor shall maintain commercial general liability insurance which shall include, but not be limited to protection against claims arising from bodily and personal injury, including death resulting therefrom and damage to property, resulting from any act or occurrence arising out of Contractor's operations in the performance of this Agreement, including, without limitation, acts involving vehicles. The amounts of insurance shall be not less than the following: single limit coverage applying to bodily and personal injury, including death resulting therefrom, and property damage, in the total amount of $1,000,000 per occurrence, $2,000,000 in the aggregate. Such insurance shall (a) name the City, its officers, employees, agents, volunteers and representatives as additional 25C-6 insured(s); (b) be primary with respect to insurance or self-insurance programs maintained by the City; and (c) contain standard separation of insureds provisions. Contractor's naming of the City, its officers, employees, agents, volunteers and representatives as additional insured shall afford coverage only for the negligent acts or omissions of Contractor pursuant to this Agreement and shall in no event be construed for any purpose so as to make Contractor or the issuer of such policies liable for the negligence (joint, concurrent, independent or individual), acts, errors or omissions of the City or its employees. b. Employer's liability insurance, with a combined single limit of not less than $1,000,000 per occurrence. c. Worker's Compensation Insurance. In accordance with the provisions of Section 3300 of the Labor Code, Contractor, if Contractor has any employees, is required to be insured against liability for worker's compensation or to undertake self-insurance. Prior to commencing the performance of the work under this Agreement, Contractor agrees to obtain and maintain any employer's liability insurance with limits not less than $1,000,000 per accident. d. The following requirements apply to the insurance to be provided by Contractor pursuant to this section: (i) Contractor shall maintain all insurance required above in full force and effect for the entire period covered by this Agreement. (ii) Certificates of insurance shall be furnished to the City upon execution of this Agreement and shall be approved in form by the City Attorney. (iii) Certificates and policies shall state that the policies shall not be canceled or reduced in coverage or changed in any other material aspect without thirty (30) days prior written notice to the City. e. If Contractor fails or refuses to produce or maintain the insurance required by this section or fails or refuses to furnish the City with required proof that insurance has been procured and is in force and paid for, the City shall have the right, at the City's election, to forthwith terminate this Agreement. Such termination shall not effect Contractor's right to be paid for its time and materials expended prior to notification of termination. Contractor waives the right to receive compensation and agrees to indemnify the City for any work performed prior to approval of insurance by the City. 6. INDEMNIFICATION Contractor agrees to and shall indemnify, defend and hold harmless the City, its officers, agents, employees, Contractors, special counsel, and representatives from liability: (1) for personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including health, and claims for property damage, to the extent which may arise from the negligent operations of the Contractor or its contractors, subcontractors, agents, employees, or other persons acting on their behalf which relates to the services described in section 1 of this Agreement; and (2) from any claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by reason of the terms of or effects to 25C-7 the extent arising from Contractor's negligent performance of this Agreement. This indemnity and hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason of the terms of, or effects, to the extent arising from this Agreement. 7. CONFIDENTIALITY If Contractor receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Contractor agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Contractor disclosed in a publicly available source; (c) is in rightful possession of the Contractor without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Contractor without reference to information disclosed by the City. 8. CONFLICT OF INTEREST CLAUSE Contractor covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. 9. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by telefacsimile or other telegraphic communication in the manner provided in this Section, to the following persons: To City: Clerk of the City Council City of Santa Ana 20 Civic Center Plaza, (M-30) P.O. Box 1988 Santa Ana, CA 92702-1988 telefacsimile (714) 647-6956 25C-8 With courtesy copies to: Public Works Agency Administrative Services City of Santa Ana 20 Civic Center Plaza, (M-21) P.O. Box 1988 Santa Ana, California 92702 telefacsimile (714) 647-5069 and City Attorney City of Santa Ana 20 Civic Center Plaza, (M-29) P.O. Box 1988 Santa Ana, California 92702 telefacsimile (714) 647-6515 To Contractor: G4S Secure Solutions (USA) Inc. 2300 E. Katella Avenue, Suite 150 Anaheim, CA 92806 telefacsimile (714) 940-4894 ATTN: Jorge Villaverde With a courtesy copy to: G4S Secure Solutions (USA) Inc. 1395 University Blvd., 4th Floor Jupiter, FL 33458 Telefacsimile (561) 691-6727 ATTN: G4S Associate Council A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by telefacsimile, communication shall be effective or deemed to have been given twenty-four (24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded. 10. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Contractor, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Contractor. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent 25C-9 with, or in addition to, the terms and conditions hereof, shall not bind or obligate Contractor nor the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which are not embodied herein. 11. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Contractor, Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other Contractors retained by City. 12. TERMINATION This Agreement may be terminated by either party upon thirty (30) days written notice of termination. In such event, Contractor shall be entitled to receive and the City shall pay Contractor compensation for all services performed by Contractor prior to receipt of such notice of termination. If Contractor fails to perform any of the covenants herein contained, City may terminate this Agreement and be relieved of payment of consideration to Contractor within five (5) days following notice to Contractor, specifying that Contractor has failed to perform such covenants. In event of such termination City may provide replacement services in any manner deemed appropriate by City. 13. DISCRIMINATION Contractor shall not discriminate because of race, color, creed, religion, sex, marital status, sexual orientation, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, training, utilization, promotion, termination or other employment related activities. Contractor affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 14. JURISDICTION - VENUE This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 15. PROFESSIONAL LICENSES Contractor shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Contractor shall notify the City 25C-10 immediately and in writing of her inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 16. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature hereinbelow has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST: MARIA D. HUIZAR Clerk of the Council APPROVED AS TO FORM: JOSEPH STRAKA Interim City Attorney By: Laura Sheedy Assistant City Attorney RECOMMENDED FOR APPROVAL: RAUL GODINEZ II Executive Director Public Works Agency CITY OF SANTA ANA DAVID N. REAM City Manager CONTRACTOR JORGE VILLAVERDE G4S Secure Solutions General Manager Tax ID# 25C-11 25C-12 EXHIBIT 1 SANTA ANA REGIONAL TRANSPORTATION CENTER The Santa Ana Regional Transportation Center (SARTC) is located at 1000 East Santa Ana Boulevard, Santa Ana, CA 92701. The facility covers 6.75 acres and contains a 47,000-square- foot terminal, two surface parking lots with a total of 282 spaces, and one four-story parking structure with 423 spaces. A three-story pedestrian bridge takes travelers to the east train platform. A second pedestrian bridge connects the parking structure to the main facility. The terminal building is open from 5:00 AM to midnight daily. The parking structure is open to the public from 4:00 AM to midnight daily. The SARTC terminal building contains approximately 35,000 square feet of rental space, plus a five-story theme tower that includes small meeting/conference rooms on the 41h and 51' floors. Tenants include Amtrak, Greyhound Lines, Crucero, Transportes Intercalifornias, Tres Estrellas de Oro, County of Orange Social Services Program, State of California EDD, the City of Santa Ana Work Center, a cafd and gift shop. As a regional transportation hub and public services facility, various local, state, and federal authorities have law enforcement jurisdiction within the facility. The lead authority is the Santa Ana Police Department. The Orange and Los Angeles County Sheriffs, the California Highway Patrol, OCTA Police, Amtrak Police, and the Department of Homeland Security are amongst the other law enforcement agencies that hold jurisdiction. The SARTC is designated as a Homeland Security critical infrastructure locale. Rail Services The SARTC is served daily by 22 Amtrak trains (24 trains on Friday) and 33 Metrolink trains on weekdays with a mean daily rail passenger count of 1,766. Metrolink service begins at 4:32 AM at the station and the last train departs at 7:21 PM. Peak Metrolink train frequency occurs between the hours of 6:00 AM to 8:30 AM and 4:00 PM to 6:30 PM. The Amtrak service begins at 6:53 AM and the last train leaves at 11:06 PM. Amtrak train frequency is consistent throughout the day providing about one train per hour. Weekend service at the Santa Ana station is less frequent and includes 24 Amtrak trains and 8 Metrolink trains. Three Metrolink trains are provided during weekend morning hours and five Metrolink trains are provided during weekend evening hours. Amtrak provides weekend service of approximately one train per every half hour between 7:30 AM to 9:00 AM and 10:30 AM to 1:30 PM. At least one Amtrak Pacific Surfliner train is provided every hour from 2:30 PM to 11:30 PM. Bus Services Ten bus bays are located on the west side of the terminal with access and egress off of Santiago Street. OCTA bus Local routes 59 and 83 and Station Link routes 462, 463, and 464 serve the station. On average, there are approximately 220 weekday OCTA boardings and less than 10 weekend boardings at SARTC. Greyhound, Transportes Intercalifornias, and Tres Estrellas de Oro offer long distance bus service at the station between 5:00 AM and midnight. These three long distance bus service providers report a total average of 700 boardings and alightings per 25C-13 day. Amtrak bus service provides service at the Santa Ana station, in lieu of Amtrak trains, during select off-peak hours. The Amtrak bus service operates between the hours of 12:00 AM to 5:00 AM for the Pacific Surfliner route. Workforce Development Services The Santa Ana WORK Center is located within the SARTC. The WORK Center combines resources from various agencies to provide integrated job and workforce development services, including job search assistance, employee referrals and placement, unemployment insurance filing, and career counseling for adults and youths. As part of the WORK Center, the State of California EDD leases an administrative office on the first floor which averages 5 client visits per day. The City of Santa Ana and the State EDD lease the two suites on the second floor. The administrative suite averages 14 client visits per day and the referral center suite averages 254 client visits per day. The WORK Center offices on the first and second floors are open from 8:00 AM to 5:00 PM Monday thru Thursday and every other Friday. A security guard under separate contract by the State of California is assigned to the referral center suite during the hours it is open to the public. It is expected that the security company awarded the contract under this RFP will work in cooperation with the security guard assigned to the referral center when necessary. The County of Orange Social Services Agency leases the suite on the third floor and averages 26 client visits per day. The third floor suite is open from 8:00 AM to 5:00 PM, Monday thru Friday. 1. SCOPE The City's objective is to provide deterrence against crimes of vandalism, theft and bodily injury at the SARTC on a twenty-four (24) hour basis. Contractor shall develop a comprehensive set of Post Orders documenting both general procedures as well as site-specific responsibilities. Draft Post Orders shall be prepared prior to the commencement of the contract and must be reviewed and approved by the City within fifteen (15) days from commencement of Contractor's services. The proposal will recommend staffing levels and shift schedules appropriate for this post. Management of Facility The SARTC is owned by the City of Santa Ana and managed by the Public Works Agency. Onsite property management services are available during normal business hours Monday through Thursday and every other Friday. The office is closed on weekends and 11 days per year for holidays. This post requires highly visible security staff with excellent interpersonal skills and the ability to deal with the public in a courteous manner. Guards assigned to this post must speak and understand English and be able to write clear and concise reports. Bilingual candidates are preferred and at least one bilingual Spanish speaking guard must be on site at all times. General post assignments and tasks include, but are not limited to the following: • Observe-and-report only. Guards are not expected to apprehend or physically detain any individual. 25C-14 • Patrol restrooms, main floor lobby, train loading areas, balconies and upper floors of the building, perimeter of entire facility, parking lots, parking structure, pedestrian bridge, east and west platforms and all approaches onto the property. • Maintain facility in lockdown mode when the facility is closed, unless an emergency arises and respond only at the direction of SARTC management or emergency services. • Ensure that unauthorized taxis, limousines, buses, etc. do not assemble on or adjacent to the property. • Provide vehicle and parking control throughout the facility as needed. • Provide surveillance of trains, buses and passenger movement. • Enforce the facility's unattended baggage policy and follow appropriate procedures. • Lock down or open the facility at designated times. This will include main building, parking structure and pedestrian bridge accesses. • Report to SARTC management any light outages, improperly working doors and/or locks, building leaks or leaks of any kind, any abnormality in function of mechanical, electrical or plumbing systems, graffiti locations, suspected or observed theft or vandalism. • Raise and lower flags at dawn and dusk. • Check in and check out all contract personnel and provide access to service areas as necessary. II. RESPONSIBILITY OF CONTRACTOR Provide a post management system that includes efficient mechanisms for tour verification, daily activity reports (DARs), and incident reporting (IR). This system must be complete with a reliable computer equipped with Internet access, Microsoft Office, a printer, downloader, and any other equipment needed in leading and monitoring the security needs of the facility. Provide for the SARTC CPO Post Commander (Account Manager) to travel and board in Sacramento to job shadow with Jacob Culberson and the SRT security staff to cross train (16 hours) on transit issues and incorporate best practices for SARTC. Ensure that SARTC is secure at all times by providing security coverage as outlined in Exhibit 6 Each security guard shall utilize Secure Trax devices to perform their duties. Provide two Secure Trax devices for use at the SARTC. Provide cellular phones and all other telecommunications or electronic equipment necessary for all security officers while on duty. Provide internal transportation equipment, if any, such as scooters, Segways, etc. 25C-15 Provide a marked G4S vehicle to be parked at the SARTC 23 hours per day. Said vehicle will be used in performance of the Santa Ana Zoo patrol during the one-hour it is not on SARTC premises. Provide an adequate number of complete company uniforms including jackets, and head and rain gear so that all security officers can show an exceptional presence. This uniform must clearly identify security officers as employed by the Contractor and shall be worn at all times during shift. Identification badges will also be required. Provide all document and stationary supplies needed for the successful running of this post. This means adequate supplies of forms, ink cartridges for printer, printer paper, all pertinent forms, pens, writing pads, etc. THE CITY WILL NOT PROVIDE SUPPLIES. Insure that all security officers do not carry firearms. Be responsible for all training of security officers to assure compliance with all federal, state and local requirements pertinent to their position at the SARTC. When a security officer ceases to be assigned to duty at the SARTC, the Contractor shall inform the property manager immediately. 25C-16 EXHIBIT 2 THE SANTA ANA CORPORATE YARD The Santa Ana Corporate Yard (Yard) is located at 215 South Center Street, Santa Ana, CA 92703. The Yard covers 12 acres between First Street on the north, Daisy Avenue on the east, Chestnut Avenue on the south and Center Street on the west. The property includes administrative office buildings, a central stores warehouse, a fleet and facility maintenance two- story garage, and a single-story vehicle parking structure backed up to Chestnut Avenue. The entire property is walled with three security gate entrances. The property houses a variety of the City's vehicle fleet, including street sweepers, large trucks, and standard sedans. The Yard serves as a fuel filling location for City vehicles and houses diesel and unleaded underground storage tanks, and CNG and hydrogen above-ground storage tanks. Security guard services are required per the shift and holiday coverage detailed in Section II below. The regular hours of operation at the corporate yard are Monday through Friday from 6:00 a.m. to 6:00 p.m. 1. SCOPE The City's objective is to provide the Yard with security guard service to monitor the security of personnel, equipment, buildings, and general property. The security guard will be posted at the guard station located at the Center Street entrance. The guard station is equipped with a closed- circuit TV and provides visual monitoring of the Yard area and allows monitoring of the entrance. II. RESPONSIBILITY OF CONTRACTOR The Contractor is to provide one security guard, unarmed, in standard full uniform at the Guard Station located on the west side of the Corporate Yard. Shift Coverage: Monday-Thursday 6:00 a.m. to 8:00 p.m. Friday night starting at 4:00 p.m. with coverage until Monday at 6:00 a.m. Holiday Coverage: The following 11 holidays are observed by the City of Santa Ana. Full 24 hour security guard coverage is required on these holidays. 1. New Year's Day 2. Martin Luther King Jr. Birthday 3. Presidents Day 4. Memorial Day 5. Independence Day 6. Labor Day 7. Veteran's Day 8. Thanksgiving and the Friday following 9. Christmas and the last working day before the holiday The security guard shall perform the following: 25C-17 • Utilize a Secure Trax device in performance of all duties • Observes the closed circuit TV monitoring of the Yard • Closes the entrance gates on the property, between 5:00 p.m. and 5:30 p.m. on weekdays. • Opens the gates at 6 a.m. on weekdays. • Maintains a logbook noting the name of every individual who enters and leaves the property and notes the time. • Conducts a continuous observation of the Yard to maintain a secure and safe property. If any concerns arise during the guard shift, instructions are provided with contact numbers to the Santa Ana Police Department. • Under no circumstance is aggressive action required. • The security guard is unarmed and required to call proper channels in the event of an unusual observation. • The Contractor will conduct unannounced supervisory inspections during shifts. The City reserves the option to increase or decrease the number of nightly or daily coverage, the hours of coverage, and the number of days per week requested with seven days written notification. 25C-18 EXHIBIT 3 THE SANTA ANA ZOO AT PRENTICE PARK The Santa Ana Zoo at Prentice Park (the "Zoo") is located at 1801 East Chestnut Avenue, Santa Ana, California, 92701. The Zoo covers 20.5 acres including public parking areas, animal housing, exhibits and buildings. The Zoo handles 90 species with approximately 250 animals and 35 exhibits. Hours of Zoo Operation The Zoo is open to the general public Monday through Sunday (seven days per week) from 10:00 a.m. to 5:00 p.m. The Zoo is closed to the general public only two days each year on December 25 - Christmas Day and January 1 - New Year's Day; however Zoo staff are still on the grounds to feed and care for the animals: Note: During days of extremely inclement weather, the Zoo Manager may decide to close the Zoo to the public. I. SCOPE The City's goal is to provide the Zoo with an early morning security tour patrol as a deterrent against crimes of vandalism and theft and to insure safety to City property and the Zoo's animal collection during the Zoo's closed hours (Monday through Sunday, seven days per week from 5:00 p.m. to 10:00 a.m.). II. RESPONSIBILITY OF CONTRACTOR The Contractor conducts one (1) security tour patrol nightly, seven (7) days per week around the Zoo property perimeter and through the Zoo grounds. The tour patrol is to include eight (8) strategically designated locations, utilizing a Secure Trax device and is to be performed between the hours of 1:00 a.m. and 3:00 a.m. Utilize the CPO, vehicle and Secure Trax device dedicated to the SARTC in the performance of the nightly Zoo patrol. The Contractor provides one security officer, unarmed, in standard full uniform and a functioning vehicle displaying the security company's name in clear view on the vehicle. The security officer is to carry a cell phone or mobile radio at all times. In the event of a security breach, unusual observation or concerns for the safety of the Zoo's animals, the security officer is required to make specific contacts to City personnel and/or the Santa Ana Police Department. Under no circumstance is aggressive action required. Daily written reports of the nightly patrol rounds are left for review by the City's representative. The Zoo reserves the option to increase or decrease the number of nightly vehicle sweeps and the number of days per week requested, with seven days written notification. 25C-19 25C-20 EXHIBIT 4 THE SANTA ANA LIBRARY The Main Library is located at 26 Civic Center Plaza, Santa Ana CA 92701. The Main Library provides Spanish, English and Vietnamese books, DVDs, music CDs and books on CD for adults, teens and children. It also offers bilingual computer training and access for adults, teens and children, as well as story times in English and Spanish and special programs for children and families. Also available are workshops, gaming and activities for teens, and workshops for limited English speaking adults. Bilingual tutoring for children and teens is provided in the Library Learning Center. The Main Library is open Monday through Thursday from 10:00 a.m. to 9:00 p.m., Friday and Saturday from 10:00 a.m. to 6:00 p.m. and is closed on Sunday. The Newhope Branch Library is located at 122 North Newhope Street, Santa Ana CA 92703. The Newhope Library provides all types of books and audiovisual materials in English, Spanish and Vietnamese for children and teens, as well as story times in English and Spanish and special programs for children, and supports a branch of the Santa Ana Public Library Teen Club. It offers computer access for adults, children and teens. Bilingual tutoring for children and teens is available in the Library Learning Center. The Newhope Branch Library is open Monday through Thursday from 2:00 p.m. to 7:00 p.m., Saturday from 10:00 a.m. to 5:00 p.m. and is closed on Friday and Sunday. 1. SCOPE The City's goal is to provide deterrence against crimes of vandalism, theft and bodily injury at the two Library locations. The Contractor shall provide unarmed uniformed security services in and around the Library properties as requested by the City. Contract security personnel shall assist the Library in meeting its security objectives. II. RESPONSIBILITY OF CONTRACTOR The Contractor will provide security guard services 60 hours per week to the Central Library location and 20 hours per week to the Newhope Branch Library for a total of 80 hours combined per week for the two locations, during normal operating hours. The Contractor shall perform the following: • Perform roving patrols of interior and exterior building areas. • Complete incident and daily operating reports. • Respond as necessary to support other life safety duties as identified in post orders and standard operating procedures. • Direct patrons to areas within the Library and the Civic Center. • Report building maintenance and safety concerns as necessary. • Enforce Library rules as required. • Mitigate various issues that arise in and around the Library based on Civic Center activity. The Contractor shall provide all management, supervision, and overhead for all contractor's employees and shall be solely responsible for instituting and invoking disciplinary action of 25C-21 employees not in compliance with Contractor's rules and regulations, as well as any other policy established by the contracting parties. The Contractor shall develop a comprehensive set of Post Orders documenting both general procedures as well as site-specific responsibilities. Post Orders shall be prepared prior to the commencement of the contract and must be reviewed and approved by the City with fifteen (15) days from commencement of contractor's services. All security officers will be required to read and verify they understand the Post Orders and at minimum, shall be tested during the on-the-job training period, and at minimum annually during site inspections. The Contractor shall ensure hiring, training and administration of motivated and professional employees that meet or exceed both the Contractor's and the City's standards and support continuous performance of contract requirements. The Contractor is responsible for the daily personal appearance of security personnel. The Contractor shall provide seasonal uniforms and weather-appropriate protective clothing necessary to identify staff as security guards. Security officers are prohibited from carrying weapons of any kind, including but not limited to: firearms, nightsticks, martial arts weapons or equipment, batons, or any chemical agent spray or liquid. The Contractor shall agree to remove from the site, whenever required to do so by the City, any contractor employee considered by the City to be unsatisfactory or undesirable, within the limits of any applicable laws. 25C-22 EXHIBIT 5 CENTENNIAL PARK Centennial Park is located at 3000 West Edinger Avenue, Santa Ana, CA 92704. The park covers 70.53 acres including baseball diamonds, basketball courts, the Dan Young Soccer Complex (four fields), a lake, a skate park, playground picnic areas, restrooms, a fire training facility, an adult education center and the Hector Godinez High School Facility. (Hector Godinez High School is located on Centennial Park property. The campus is not included in the area to be serviced, however, there should be communication between the successful proposer and the school district to effectively communicate truancy and other student related safety issues so that they can be effectively addressed by the school district.) 1. SCOPE The City's goal is to provide deterrence against crimes of vandalism, theft and bodily injury at Centennial Park. II. RESPONSIBILITY OF CONTRACTOR The Contractor will provide security guard services approximately 20 hours per week at Centennial Park. The Contractor shall perform the following: • Perform roving patrols of interior and exterior building areas. • Complete incident and daily operating reports. • Respond as necessary to support other life safety duties as identified in post orders and standard operating procedures. • Direct patrons to areas within Centennial Park. • Report building maintenance and safety concerns as necessary. • Enforce Park rules as required. • Mitigate various issues that arise in and around Centennial Park. • Provide a bike patrol, including supplying the bicycle, ongoing maintenance of bicycle, safety equipment, including gloves, knee and elbow pads, and helmets and uniforms, including BDU pants and/or shorts, polo shirt and belt. The Contractor shall provide all management, supervision, and overhead for all Contractor's employees and shall be solely responsible for instituting and invoking disciplinary action of employees not in compliance with Contractor's rules and regulations, as well as any other policy established by the contracting parties. The Contractor shall develop a comprehensive set of Post Orders documenting both general procedures as well as site-specific responsibilities. Post Orders shall be prepared prior to the commencement of the contract and must be reviewed and approved by the City with fifteen (15) days from commencement of contractor's services. 25C-23 All security officers will be required to read and verify they understand the Post Orders and at minimum, shall be tested during the on-the-job training period, and at minimum annually during site inspections. The Contractor shall ensure hiring, training and administration of motivated and professional employees that meet or exceed both the Contractor's and the City's standards and support continuous performance of contract requirements. The Contractor is responsible for the daily personal appearance of security personnel. The Contractor shall provide seasonal uniforms and weather-appropriate protective clothing necessary to identify staff as security guards. Security officers are prohibited from carrying weapons of any kind, including but not limited to: firearms, nightsticks, martial arts weapons or equipment, batons, or any chemical agent spray or liquid. The Contractor shall agree to remove from the site, whenever required to do so by the City, any contractor employee considered by City to be unsatisfactory or undesirable, within the limits of any applicable laws. 25C-24 EXHIBIT 7 AS-NEEDED SECURITY FOR CITY LOCATIONS Contractor must provide for the possibility of providing immediate security guard coverage at any location in the City. Security guard services include immediate security guard coverage due to a security breach at City Hall, any of approximately 15 local park clubhouses and community centers, a City parking structure, a community learning center, or other City location. Coverage must be provided within one hour for the duration of the period outlined. 25C-25 25C-26 EXHIBIT 8 COST SHEET Santa Ana Regional Transportation Center (Selected) 208 Security Officer Hours per Week + 2 SecureTraxTM Devices Monthly Cost: $ 19,515.63 equals Annual Cost: $ 234,187.56 Hourly Rate - Guard: $21.17 (For extra hours should they be required) Hourly Rate - Supervision: $22.58 (For extra hours should they be required) Santa Ana Corporate Yard 1 SecureTraxTM Device Monthly Cost: $7,834.43 equals Annual Cost: $94,013.16 Hourly Rate - Guard: $14.74 (For extra hours should they be required) Hourly Rate - Supervision: $ 22.58 (For extra hours should they be required) Santa Ana Zoo at Prentice Park Monthly Cost: $637.00 equals Annual Cost: $7,644.00 Hourly Rate - Guard: $14.74 (For extra hours should they be required) Hourly Rate - Supervision: $22.58 (For extra hours should they be required) Santa Ana Library locations Monthly Cost: $5,109.87 equals Annual Cost: $61,318.44 Hourly Rate - Guard: $14.74 (For extra hours should they be required) Hourly Rate - Supervision: $22.58 (For extra hours should they be required) Centennial Park 1 Bike Patrol Monthly Cost: $1,425.13 equals Annual Cost: $17,101.56 Hourly Rate - Guard: $14.74 (For extra hours should they be required) Hourly Rate - Supervision: $22.58 (For extra hours should they be required As-Needed Security Monthly Cost: $7,500.00 equals Annual Cost: $9000.00 Hourly Rate - Guard: $14.74 (For extra hours should they be required) Hourly Rate - Supervision: $22.58 (For extra hours should they be required Total Price Monthly Cost: $42,022.06 equals Annual Cost: $504,264.72 All charges for security guard services for this contract must be included in the above total 25C-27 25C-28