HomeMy WebLinkAbout25D - AGMT - GRANICUS SOFTWARE AND HARDWARE
REQUEST FOR _W
COUNCIL ACTION
CITY COUNCIL MEETING DATE: CLERK OF COUNCIL USE ONLY:
JULY 1, 2013
TITLE: APPROVED
? As Recommended
AGREEMENT FOR GRANICUS ? As Amended
SOFTWARE AND HARDWARE ? Ordinance on 1St Reading
? Ordinance on 2nd Reading
? Implementing Resolution
? Set Public Hearing For
CONTINUED TO
FILE NUMBER
CITY MANAGER
RECOMMENDED ACTION
Authorize the City Manager and Clerk of the Council to execute an agreement with Granicus Inc.
and proceed with acquisition of the software, hardware, training, installation and implementation
of the Granicus solution to provide webcasting services in an amount of $34,132 which includes
$15,400 in one-time cost, for an 18-month period to automatically renew for an additional three
terms of one year each, subject to non-substantive changes approved by the City Manager and
City Attorney.
DISCUSSION
On January 2, 2007, the City Council approved a contract for services with Granicus, Inc.,
however the contract was never executed because of the City's foreseen financial challenges. In
2010, the City started archiving Council meeting videos for review and replay by staff and the
public. This process has not been the most effective and efficient way to access City Council
meetings. The current process is time consuming because (1) meetings are not broadcast live
and cannot be searched on line, and (2) video has to be manually uploaded to the City's server.
By contracting with Granicus, City staff and the public will see immediate improvements in being
able to review City council meetings.
Implementation of the Granicus Open Platform Suite will streamline workflow and provide a
cloud-based foundation for the City to manage and store an unlimited amount of public meeting
data. It will also achieve greater transparency, accountability, public information accessibility,
and allow the City to add a paperless agenda process feature at a later time.
Based on review of other vendors as well as discussions with other agencies who utilize
Granicus, we are recommending the solution outlined below:
• Encoding Appliance - provides live and on-demand webcasting of public meetings,
accessible via internet and mobile devices.
25D-1
Agreement for Granicus
Software and Hardware
July 1, 2013
Page 2
• Government Transparency Suite - allows the City to achieve paperless agendas through a
website with complete searchable access to all public meeting information; also provides
an iPad application for Council members with the option for note-taking, links to materials
and past meeting videos.
• Meeting Efficiency Suite - automates the capture and production of meeting minutes
during a live meeting including roll call, agenda items, speakers, motions, votes and notes.
• Additional benefits include:
o Built-in reports and analytics on visitor trends
o Ability to view meeting webcast on Android and IOS mobile devices
o Viewers can jump to any topic on a video through index points
o Quickly locate agenda material including minutes, ordinances and
resolutions, or video related to a specific topic.
One-time
Itern Units Monthly
costs
Open Platform 1 $0.00 $274.00
Government Transparency Suite 1 $0.00 $425.00
Encoding Appliance - Unified Encoder 2 $8,950.00 $200.00
Shipping 2 $250.00 $0.00
Meeting Efficiency Suite 1 $6,200.00 $875.00
TOTAL $15,400.00 $1,774.00
Promotion BOG013: Buy Any Suite, Get More Suites (of $1,561.50/month for the
Equal or Lesser Value) for 50% off Monthly Managed Service first 12 months
Fees for the first 12 months. See Pricing Terms for details.
FISCAL IMPACT
Funding for the initial outlay and monthly service fees in the total amount of $34,132 are available
in the Clerk of the Council Contractual Services account (no. 01107031-62300.)
APPROVED AS TO FUNDS AND ACCOUNT:
r'
Maria D. Huizar, Francisco Gutierrez,
/_~9CIerk of the Council Executive Director
Finance and Management Services Agency _TNI
25D-2
GRANICUS, INC. SERVICE AGREEMENT
THIS SERVICE AGREEMENT (the "Agreement"), dated as of June 19, 2013 (the
"Effective Date"), is entered into between Granicus, Inc. ("Granicus"), a California Corporation,
and The City of Santa Ana (the "Client").
A. WHEREAS, Granicus is in the business of developing, licensing, and offering for
sale various streaming media solutions specializing in Internet broadcasting, and related support
services; and
B. WHEREAS, Granicus desires to provide and Client desires to (i) purchase the
Granicus Solution as set forth in the Proposal, which is attached as Exhibit A, and incorporated
herein by reference, (ii) engage Granicus to integrate its Granicus Software onto the Client
Website, (iii) use the Granicus Software subject to the terms and conditions set forth in this
Agreement, and (iv) contract with Granicus to administer the Granicus Solution through the
Managed Services set forth in Exhibit A.
NOW, THEREFORE, in consideration of the foregoing and the mutual agreements,
covenants, representations and warranties herein contained, the parties hereto agree as follows:
1. GRANICUS SOFTWARE AND MANAGED SERVICES.
1.1 Software and Services. Subject to the terms and conditions of this Agreement,
Granicus will provide Client with the Granicus Software, and Managed Services that comprise the
Granicus Solution as outlined in Exhibit A. "Managed Services" shall mean the services provided
by Granicus to Client as detailed in Exhibit A. "Managed Services Fee" shall mean the monthly
cost of the Managed Services, as detailed in Exhibit A.
2. GRANT OF LICENSE.
2.1 Ownership. Granicus, and/or its third party supplier, owns the copyright and/or
certain proprietary information protectable by law in the Granicus Software.
2.2 Use. Granicus agrees to provide Client with a revocable, non-transferable and
non-exclusive license to access the Granicus Software listed in the Solution Description and a
revocable, non-sublicensable, non-transferable and non-exclusive right to use the Granicus
Software. All Granicus Software is proprietary to Granicus and protected by intellectual property
laws and international intellectual property treaties. Pursuant to this Agreement, Client may use
the Granicus Software to perform its own work and work of its customers/constituents.
Cancellation of the Client's Managed Services will also result in the immediate termination of the
Client's Software license as described in Section 2.2 hereof.
2.3 Limited Warranty, Exclusive Remedies. Subject to Sections 6.1 and 6.2 of this
Agreement, Granicus warrants that the Granicus Software, as provided by Granicus, will
substantially perform in accordance with its applicable written specifications for as long as the
Client pays for and receives Managed Services. Client's sole and exclusive remedy for any breach
by Granicus of this warranty is to notify Granicus, with sufficient detail of the nonconformance,
and provide Granicus with a reasonable opportunity to correct or replace the defective Granicus
Software. Client agrees to comply with Granicus' reasonable instructions with respect to the
alleged defective Granicus Software.
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25D-3
2.4 Limitations. Except for the license in Section 2.2, Granicus retains all ownership
and proprietary rights in and to the Granicus Software, and Client is not permitted, and will not
assist or permit a third party, to: (a) utilize the Granicus Software in the capacity of a service
bureau or on a time share basis; (b) reverse engineer, decompile or otherwise attempt to derive
source code from the Granicus Software; (c) provide, disclose, or otherwise make available the
Granicus Software, or copies thereof, to any third party; or (d) share, loan, or otherwise allow
another Meeting Body, in or outside its jurisdiction, to use the Granicus Software, or copies
thereof, except as expressly outlined in the Proposal.
3. PAYMENT OF FEES
3.1 Client agrees to pay all costs as outlined in Exhibit A.
3.2 Fifty percent (50%) of all up-front fees are due upon Granicus' receipt of a
purchase order. The remaining fifty percent (50%) of up-front fees are due upon completion of
deployment. Quarterly billing for Managed Services shall begin upon completion of deployment.
Client will be invoiced a pro-rated amount from the deployment completion date through the end of
the quarter. Thereafter, Client will be billed each January 1, April 1, July 1, and October 1. Client
agrees to pay all invoices from Granicus within thirty (30) days of receipt of invoice.
3.3 Granicus, Inc. shall send all invoices to:
Name: Maria D. Huizar
Title: Clerk of the Council
Address: City of Santa Ana
P O Box 1988, M-20
Santa Ana, CA 92701
3.4 Upon renewal of this Agreement, Granicus may include (in which case Client
agrees to pay) a maximum increase of the current CPI percentage rate (as found at The Bureau of
Labor and Statistics website ) or three (3) percent a year on Client's
Managed Services Fee, whichever is larger.
3.5 Training Cancellation Policies. Granicus' policies on Client cancellation of
scheduled trainings are as follows:
(a) Onsite Training. For any cancellations within forty-eight (48) hours of the
scheduled onsite training, Granicus, at its sole discretion, may invoice the Client for one
hundred (100) percent of the purchased training costs and all travel expenses, including
any incurred third party cancellation fees. Subsequent training will need to be purchased
and scheduled at the previously quoted pricing.
(b) Online Training. For any cancellations within twenty-four (24) hours of
the scheduled online training, Granicus, at its sole discretion, may invoice the Client for
fifty (50) percent of the purchased training costs, including any incurred third party
cancellation fees. Subsequent training will need to be purchased and scheduled at the
previously quoted pricing.
3.6 Additions. Granicus, at its' sole discretion, may add features or functionality to
existing product suite bundles for various reasons, including to enhance Granicus' offerings, or
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25D-4
improve user satisfaction. During the initial period of this Agreement, the customer understands
that the use of these additional products is included in the originally agreed upon monthly managed
services fees.
At contract renewal, the customer acknowledges that this added functionality may have
additional monthly managed service charges associated with it and that monthly managed services
rates on renewals may have a higher rate than preceding years.
4. CONTENT PROVIDED TO GRANICUS
4.1 Responsibility for Content. The Client shall have sole control and responsibility
over the determination of which data and information shall be included in the Content that is to be
transmitted, including, if applicable, the determination of which cameras and microphones shall be
operational at any particular time and at any particular location. However, Granicus has the right
(but not the obligation) to remove any Content that Granicus believes violates any applicable law
or this Agreement.
4.2 Restrictions. Client shall not provide Granicus with any Content that: (i) infringes
any third party's copyright, patent, trademark, trade secret or other proprietary rights; (ii) violates.
any law, statute, ordinance or regulation, including without limitation the laws and regulations
governing export control and e-mail/spam; (iii) is defamatory or trade libelous; (iv) is pornographic
or obscene, or promotes, solicits or comprises inappropriate, harassing, abusive, profane,
defamatory, libelous, threatening, indecent, vulgar, or otherwise objectionable or constitutes
unlawful content or activity; (v) contains any viruses, or any other similar software, data, or
programs that may damage, detrimentally interfere with, intercept, or expropriate any system, data,
information, or property of another.
5. TRADEMARK OWNERSHIP. Granicus and Client's Trademarks are listed in the
Trademark Information exhibit attached as Exhibit D.
5.1 Each Party shall retain all right, title and interest in and to their own Trademarks,
including any goodwill associated therewith, subject to the limited license granted to the Client
pursuant to Section 2 hereof. Upon any termination of this Agreement, each Party's right to use the
other Party's Trademarks pursuant to this Section 5 terminates.
5.2 Each party grants to the other a non-exclusive, non-transferable (other than as
provided in Section 5 hereof), limited license to use the other party's Trademarks as is reasonably
necessary to perform its obligations under this Agreement, provided that any promotional materials
containing the other party's trademarks shall be subject to the prior written approval of such other
party, which approval shall not be unreasonably withheld.
6. LIMITATION OF LIABILITY
6.1 WarrantDisclaimer. Except as expressly provided herein, Granicus' services,
software and deliverables are provided "as is" and Granicus expressly disclaims any and all express
or implied warranties, including but not limited to implied warranties of merchantability, non-
infringement of third party rights, and fitness for a particular purpose. Granicus does not warrant
that access to or use of its software or services will be uninterrupted or error free. In the event of
any interruption, Granicus' sole obligation shall be to use commercially reasonable efforts to
restore access.
6.2 Limitation of Liabilities. To the maximum extent permitted by applicable law,
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25D-5
Granicus and its suppliers and licensors shall not be liable for any indirect, special, incidental,
consequential, or punitive damages, whether foreseeable or not, including but not limited to: those
arising out of access to or inability to access the services, software, content, or related technical
support; damages or costs relating to the loss of. profits or revenues, goodwill, data (including loss
of use or of data, loss or inaccuracy or corruption of data); or cost of procurement of substitute
goods, services or technology, even if advised of the possibility of such damages and even in the
event of the failure of any exclusive remedy.
6.3 Insurance. Prior to undertaking performance of work under this Agreement,
Granicus shall maintain and shall require its subcontractors, if any, to obtain and maintain
insurance as described below:
(a) Commercial General Liability Insurance. Granicus shall maintain commercial general
liability insurance naming the City, its officers, employees, agents, volunteers and representatives
as additional insured(s) and shall include, but not be limited to protection against claims arising
from bodily and personal injury, including death resulting therefrom and damage to property,
resulting from any act or occurrence arising out of Granicus' operations in the performance of this
Agreement, including, without limitation, acts involving vehicles. The amounts of insurance shall
be not less than the following: single limit coverage applying to bodily and personal injury,
including death resulting therefrom, and property damage, in the total amount of $1,000,000 per
occurrence. Granicus shall supply City with a fully executed additional insured endorsement in
substantially the form attached hereto as Exhibit F.
(b) Worker's Compensation Insurance. In accordance with the provisions of Section 3300
of the Labor Code, Granicus, if Granicus has any employees, it is required to be insured against
liability for worker's compensation or to undertake self-insurance. Prior to commencing the
performance of the work under this Agreement, Granicus agrees to obtain and maintain any
employer's liability insurance with limits not less than $1,000,000 per accident.
(c) The following requirements apply to the insurance to be provided by Granicus
pursuant to this section:
(i) Granicus shall maintain all insurance required above in full force and
effect for the entire period covered by this Agreement.
(ii) Certificates of insurance shall be furnished to the City upon execution of
this Agreement.
(iii) Certificates and policies shall state that the policies shall not be canceled
or reduced in coverage or changed in any other material aspect without
thirty (30) days prior written notice to the City.
(d) If Granicus fails or refuses to produce or maintain the insurance required by this
section or fails or refuses to furnish the City with required proof that insurance has been procured
and is in force and paid for, the City shall have the right, at the City's election, to forthwith
terminate this Agreement.
7. CONFIDENTIAL INFORMATION & OWNERSHIP.
7.1 Confidentiality Obligations. Confidential Information shall mean all proprietary or
confidential information disclosed or made available by the other party pursuant to this Agreement
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25D-6
that is identified as confidential or proprietary at the time of disclosure or is of a nature that should
reasonably be considered to be confidential, and includes but is not limited to the terms and
conditions of this Agreement, and all business, technical and other information (including without
limitation, all product, services, financial, marketing, engineering, research and development
information, product specifications, technical data, data sheets, software, inventions, processes,
training manuals, know-how and any other information or material), disclosed from time to time by
the disclosing party to the receiving party, directly or indirectly in any mariner whatsoever
(including without limitation, in writing, orally, electronically, or by inspection); provided,
however, that Confidential Information shall not include the Content that is to be published on the
website(s) of Client.
7.2 Each party agrees to keep confidential and not disclose to any third party, and to
use only for purposes of performing or as otherwise permitted under this Agreement, any
Confidential Information. The receiving party shall protect the Confidential Information using
measures similar to those it takes to protect its own confidential and proprietary information of a
similar nature but not less than reasonable measures. Each party agrees not to disclose the
Confidential Information to any of its Representatives except those who are required to have the
Confidential Information in connection with this Agreement and then only if such Representative is
either subject to a written confidentiality agreement or otherwise subject to fiduciary obligations of
confidentiality that cover the confidential treatment of the Confidential Information.
7.3 Exceptions. The obligations of this Section 7 shall not apply if receiving party can
prove by appropriate documentation that such Confidential Information (i) was known to the
receiving party as shown by the receiving party's files at the time of disclosure thereof, (ii) was
already in the public domain at the time of the disclosure thereof, (iii) entered the public domain
through no action of the receiving party subsequent to the time of the disclosure thereof, or (iv) is
required by law or government order to be disclosed by the receiving party, provided that the
receiving party shall (i) notify the disclosing party in writing of such required disclosure as soon as
reasonably possible prior to such disclosure, (ii) use its commercially reasonable efforts at its
expense to cause such disclosed Confidential Information to be treated by such governmental
authority as trade secrets and as confidential.
8. TERM
8.1 The term of this Agreement shall commence on the date hereof and shall continue
in full force and effect for eighteen (18) months after the date hereof. This Agreement shall
automatically renew for an additional three (3) terms of one (1) year each, unless either party
notifies the other in writing at least thirty (30) days prior to such automatic renewal that the party
does not wish to renew this Agreement.
8.2 Rights Upon Termination. Upon any expiration or termination of this Agreement,
and unless otherwise expressly provided in an exhibit to this Agreement:
(a) Client's right to access or use the Granicus Solution, including Granicus
Software, terminates and Granicus has no further obligation to provide any services;
8.3 Client has the right to keep any purchased hardware, provided that Client removes
and/or uninstalls any Granicus Software on such hardware. However, if Client has received
hardware as part of a Granicus Open Platform Suite solution ("Open Platform Hardware"), Client
understands that upon termination of this Agreement, Client shall immediately return the Open
Platform Hardware to Granicus, Inc. The Open Platform Hardware must be returned within thirty
age
25D-7
(30) days of termination, and must be in substantially the same condition as when originally
shipped, subject only to normal wear and tear; andObliaations Upon Termination. Upon any
termination of this Agreement,
(a) the parties shall remain responsible for any payments that have become
due and owing up to the effective date of termination;
(b) the provisions of 2.1, 2.4, 3, 4, 5, 6.1, 6.2, 7, 8.3, and 10 of the agreement,
and applicable provisions of the Exhibits intended to survive, shall survive termination of
this Agreement and continue in full force and effect;
(c) pursuant to the Termination or Expiration Options Regarding Content,
Granicus shall allow the Client limited access to the Client's Content, including, but not
limited to, all video recordings, timestamps, indices, and cross-referenced documentation.
The Client shall also have the option to order hard copies of the Content in the form of
compact discs or other equivalent format; and
(d) Granicus has the right to delete Content within ninety (90) days of the
expiration or termination of this Agreement.
9. PATENT, COPYRIGHT AND TRADE SECRET INFRINGEMENT
9.1 Granicus' Options. If the Granicus Software becomes, or in Granicus' opinion is
likely to become, the subject of an infringement claim, Granicus may, at its option and sole
discretion, (i) obtain for Client the right to continue to use the Granicus Software as provided in
this Agreement; (ii) replace the Granicus Software with another software product that provides
similar functionality; or (iii) if Granicus determines that neither of the foregoing options are
reasonably available, Granicus may cease providing the applicable services or require that Client
cease use of and destroy the Granicus Software. In that event, and provided that Client returns or
destroys (and certify to such destruction of) all copies of the Granicus Software in Client's
possession or control, if any, Granicus will refund to Client all license fees paid by Client under the
current Agreement.
10. MISCELLANEOUS.
10.1 Amendment and Waiver. This Agreement may be amended, modified, waived or
canceled only in writing signed by each of the parties hereto or, in the case of a waiver, by the
party waiving compliance. Any failure by either party to strictly enforce any provision of this
Agreement will not be a waiver of that provision or any further default.
10.2 Govemine Law. The laws of the State of California shall govern the validity,
construction, and performance of this Agreement, without regard to its conflict of law principles.
10.3 Construction and Seyerability. Wherever possible, each provision of this
Agreement shall be interpreted so that it is valid under applicable law. If any provision of this
Agreement is held illegal or unenforceable, that provision will be reformed only to the extent
necessary to make the provision legal and enforceable; all remaining provisions continue in full
force and effect.
10.4 Independent Contractors. The parties are independent contractors, and no other
relationship is intended by this Agreement.
Page
25D-8
10.5 Force Majeure. Other than payment obligations, neither party is responsible for
any delay or failure in performance if caused by any event outside the reasonable control of the
party, including without limitation acts of God, government regulations, shortage of supplies, act of
war, act of terrorism, earthquake, or electrical, internet or telecommunications outage.
10.6 Closed Captioning Services. Client and Granicus may agree that closed captioning
or transcription services will be provided by a third party under this agreement. In such case,
Client expressly understands that the third party is an independent contractor and not an agent or
employee of Granicus. Granicus is not liable for acts performed by such independent third party.
[The remainder of this page left blank intentionally]
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25D-9
This Agreement consists of this Service Agreement as well as the following exhibits, which are
incorporated herein by reference as indicated:
Exhibit A: Proposal
Exhibit B: Support Information
Exhibit C: Hardware Exhibit
Exhibit D: Trademark Information
Exhibit E: Termination or Expiration Options Regarding Content
Exhibit F: Additional Insured Endorsement
IN WITNESS WHEREOF, the parties have caused this Agreement to be executed by their
duly authorized representatives,
GRANICUS„ INC.
By: AA ' tA~- A v
Tom S ngler
Its: Chief Executive Officer
Address:
600 Harrison St, Suite 120
San Francisco, CA 94107
CITY OF SANTA ANA
Kevin O'Rourke
Interim City Manager _
Date:
APPROVED AS-TO FORM:
o Sandoval
ief Assistant City Attorney
ATTEST: ~L
Maria D. Huizar,
Clerk of the Council
Page 8
25D-10
This Agreement consists of this Service Agreement as well as the following exhibits, which are
incorporated herein by reference as indicated:
Exhibit A: Proposal
Exhibit B: Support Information
Exhibit C: Hardware Exhibit
Exhibit D: Trademark Information
Exhibit E: Termination or Expiration Options Regarding Content
IN WITNESS WHEREOF, the parties have caused this Agreement to be executed by their
duly authorized representatives,
GRANICUS, ; 010 "
By:
Tom Spengler
Its: Chief Executive Officer
Address:
600 Harrison St, Suite 120
San Francisco, CA 94107
CITY OF SANTA ANA
Name-,
Its; Ili1 Ci1> &0991ar
Date:
ATTEST: /
r 4 y7yr-,Gdr^y•~--
Maria D. czar, Clerk of the Co~ yp_61
4
Y
Page 7
25D-11
EXHIBIT A
PROPOSAL
[The remainder of this page is left blank intentionally.]
Page 9
25D-12
EXHIBIT B
SUPPORT INFORMATION
1. Contact Information. The support staff at Granicus may be contacted by the Client at its mailing
address, general and support-only telephone numbers, and via e-mail or the Internet.
(a) Mailing Address. Mail may be sent to the support staff at Granicus
headquarters, located at 600 Harrison Street, Suite 120, San Francisco, California, 94107.
(b) Telephone Numbers. Office staff may be reached from 8:00 AM to 7:00 PM
Pacific time at (415) 357-3618 or toll-free at (877) 889-5495. The technical support staff may be
reached at (415) 357-3618 opt 1.
ri Grp ~t .'a i..._ rc~l`a 1. l D -IF Tr
7 dPu Ji
r:iar~; 1,-,! !l;J, :fir
2. Recognized Client Representatives. Granicus strives to provide unparalleled support to its
Clients by ensuring that Client staff is properly educated and is prepared to maximize its Granicus
Solution. Any Client Representative who wishes to participate and receive Granicus customer advocacy
services shall participate in and complete the training program that is suited for the Granicus Solution.
Once a Client Representative completes the training, that Representative will be recognized in Granicus'
internal system as qualified to receive support and ongoing education services. All Client Representatives
are eligible to receive technical support services, regardless of participation in the training program.
3. Support Policy. When Granicus receives notification of an issue from Client, a Granicus account
manager or technical support engineer will respond directly to the Client via phone or e-mail with (a) an
assessment of the issue, (b) an estimated time for resolution, and (c) will be actively working to resolve
the issue as appropriate for the type of issue. Notification shall be the documented time that Granicus
receives the Client's call or e-mail notifying Granicus of an issue or the documented time that Granicus
notifies Client there is an issue. Granicus reserves the right to modify its support and maintenance
policies, as applicable to its customers and licensees generally, from time to time, upon reasonable notice.
4. Scheduled Maintenance. Scheduled maintenance of the Granicus Solution will not be counted as
downtime. Granicus will clearly post that the site is down for maintenance and the expected duration of
the maintenance. Granicus will provide the Client with at least two (2) days prior notice for any
scheduled maintenance. All system maintenance will only be performed during these times, except in the
case of an emergency, In the case that emergency maintenance is required, the Client will be provided as
much advance notice, if any, as possible under the circumstances.
5. Software Enhancements or Modifications The Client may, from time to time, request that
Granicus incorporate certain features, enhancements or modifications into the licensed Granicus
Software. Subject to the terms and conditions to this exhibit and the Service Agreement, Granicus and
Client will use commercially reasonable efforts to perform all tasks in the Statement of Work ("SOW').
Upon the Client's request for such enhancements/modifications, the Client shall prepare a SOW for the
specific project that shall define in detail the Services to be performed. Each such SOW signed by both
parties is deemed incorporated in this exhibit by reference. Granicus shall submit a cost proposal
including all costs pertaining to furnishing the Client with the enhancements/modifications.
page
25)b-13
5.1 Documentation. After the SOW has been executed by each party, a detailed requirements
and detailed design document shall be submitted illustrating the complete financial terms that
govern the SOW, proposed project staffing, anticipated project schedule, and other information
relevant to the project. Such enhancements or modifications shall become part of the licensed
Granicus Software.
5.2 Acceptance. Client understands that all work contemplated by this exhibit is on a "time-
and-materials" basis unless otherwise stated in the SOW. Within ten (10) business days of
Granicus' completion of the milestones specified in the SOW and delivery of the applicable
enhancement/modification to Client, Client will provide Granicus with written notice of its
acceptance or rejection of the enhancement/modification, based on the acceptance criteria set
forth in the SOW. Client agrees that it will not reject any enhancement/modification so long as it
substantially complies with the acceptance criteria.
5.3 Title to Modifications. All such modifications or enhancements shall be the sole property
of the Granicus.
6. Limitation of Liability, Exclusive Remedy. IN THE EVENT OF ANY INTERRUPTION,
GRANICUS' SOLE OBLIGATION, AND CLIENT'S EXCLUSIVE REMEDY, SHALL BE FOR
GRANICUS TO USE COMMERCIALLY REASONABLE EFFORTS TO RESTORE ACCESS AS
SOON AS REASONABLY POSSIBLE.
[End of Support Information]
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25b-14
EXHIBIT C
GRANICUS, INC.
HARDWARE EXHIBIT
THIS HARDWARE EXHIBIT is entered into by Granicus and Client, as an attachment to the Service
Agreement between Granicus and Client, for the hardware components of the Granicus Solution (the
"Hardware") provided by Granicus to Client. This exhibit is an additional part of the Service Agreement
and is incorporated therein by reference. Capitalized terms used but not defined in this exhibit have the
meanings given in the Service Agreement.
1. Price. The price for the Hardware shall be the price specified in the Proposal.
2. Delivery. Any scheduled ship date quoted is approximate and not the essence of this exhibit.
Granicus will select the shipment method unless otherwise mutually agreed in writing. Granicus retains
title to and ownership of all Granicus Software installed by Granicus on the Hardware, notwithstanding
the use of the term "sale" or "purchase."
3. Acceptance. Use of the Hardware by Client, its agents, employees or licensees, or the failure by
Client to reject the Hardware within fifteen (15) days following delivery of the Hardware, constitutes
Client's acceptance. Client may only reject the Hardware if the Hardware does not conform to the
applicable written specifications.
4. Service Response Time. For hardware issues requiring replacement, Granicus, Inc. shall
respond to the request made by the Client within twenty-four (24) hours. Hardware service
repair or replacement will occur within seventy-two (72) hours of determination of a hardware
issue, not including the time it takes for the part to ship and travel to the Client. The Client shall
grant Granicus, Inc. or its representatives access to the equipment for the purpose of repair or
replacement at reasonable times. Granicus, Inc. will keep the Client informed regarding the
timeframe and progress of the repairs or replacement. Once the Hardware is received Client's
responsibilities will include:
a. Mount server on client rack (if applicable)
b. Connecting original network cables.
c. Connecting original audio and video cables (if applicable).
5. LIMITATION OF LIABILITY. GRANICUS SHALL NOT BE LIABLE FOR
CONSEQUENTIAL, EXEMPLARY, INDIRECT, SPECIAL, PUNITIVE OR INCIDENTAL
DAMAGES ARISING OUT OF OR RELATING TO THIS EXHIBIT INCLUDING WITHOUT
LIMITATION LOSS OF PROFIT, WHETHER SUCH LIABILITY ARISES UNDER CONTRACT,
TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR OTHERWISE, EVEN IF
GRANICUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF SUCH
DAMAGE COULD HAVE BEEN REASONABLY FORESEEN. IN NO EVENT WILL GRANICUS'
LIABILITY TO CLIENT ARISING OUT OF OR RELATING TO THIS EXHIBIT EXCEED THE
AMOUNT OF THE PRICE PAID TO GRANICUS BY CLIENT FOR THE HARDWARE.
6. Hardware. In the event of malfunction for Hardware provided by Granicus, Hardware will be
repaired or replaced as per the warranty, and as detailed in this Exhibit.
Granicus provides the above mentioned services under Client's acknowledgment that all Granicus tools,
and systems will be installed by the manufacturer chosen by Granicus within the Hardware, provided to
age
25b-15
the client. These software tools have been qualified by Granicus to allow the highest level of service for
the client. While it is Granicus' intention to provide all Clients with the same level of customer care and
warranty, should the Client decline these recommended tools, certain levels of service and warranty may
not guaranteed.
7. Purchased Hardware Warranty. For Hardware purchased from Granicus by Client, Granicus
will provide to Client a three (3) year warranty with respect to the Hardware. Within the three (3) year
warranty period, Granicus shall repair or replace any Hardware provided directly from Granicus that fails
to function properly due to normal wear and tear, defective workmanship, or defective materials.
8. Use of Non-Approved Hardware. The Granicus platform is designed and rigorously tested
based on Granicus-approved Hardware. In order to provide the highest level of support, Granicus
requires the use of Granicus-approved Hardware in your solution. While it is Granicus' intention to
provide all clients with the same level of customer care and continuous software upgrades, Granicus does
not make any guarantees or warranties whatsoever in the event Client uses non-approved hardware.
9. Client Changes to Hardware Prohibited. Client shall not install any software or software
components that have not been agreed upon in advance between client and Granicus technical
staff. While it is Granicus' intention to provide all clients with the same level of customer care, Granicus
does not make any guarantees or warranties whatsoever regarding the Hardware in the event Client
violates this provision.
[end of Hardware Exhibit]
Page
25'b
-16
EXHIBIT D
TRADEMARK INFORMATION
Granicus Registered Trademarks
~4~ granicus
Granicus logo as a mark
Granicusa"
MediaVault6°
Mobile Encoder-'
Outcast Encoder"
StreamReplicator"
Granicus Trademark Names TM
Integrated Public Record"
Intelligent Routing*
`M
LinkedMinutes
LiveManager'm
MediaCenter'"
MediaManager"
MeetingMember
MeetingServer"
Simulcast Encoder""
VoteCast'&'
VoteCastf61 Classic
VoteCastrh' Touch
Client Trademarks
Page
25b-17
EXHIBIT E
TERMINATION OR EXPIRATION OPTIONS REGARDING CONTENT
In case of termination by Client or expiration of the Service Agreement, Granicus and the
Client shall work together to provide the Client with a copy of its Content. The Client shall have
the option to choose one (1) of the following methods to obtain a copy of its Content:
• Option 1: Video/Audio files made available through optional media: data CD, external
hard drive, or Granicus provided FTP site. A CSV, XML, and/or database file will be
included providing clip information, and/or legislative content.
• Option 2: Provide the Content via download from MediaManager or from a special site
created by Granicus. This option shall be provided free of charge.
• Option 3: Granicus shall provide the means to pull the content using the Granicus
Application Programming Interface. This option shall be provided free of charge.
The Client and Granicus shall work together and make their best efforts to transfer the Content
within the sixty (60) day termination period. Granicus has the right to delete Content from its
services after sixty (60) days.
Page
15
25D-18
EXHIBIT F
ADDITIONAL INSURED ENDORSEMENT
FOR COMMERCIAL GENERAL LIABILITY POLICY
Insurance Company
This endorsement modifies such insurance as is afforded by the provisions of Policy
# relating to the following:
1. The City of Santa Ana, 20 Civic Center Plaza, Santa Ana, California 92701; its officers,
employees, agents, volunteers and representatives are named as additional insureds ("additional
insureds") with regard to liability and defense of suits arising from the operations and uses performed by
or on behalf of the named insured.
2. With respect to claims arising out of the operations and uses performed by or on behalf of
the named insured, such insurance as is afforded by this policy is primary and is not additional to or
contributing with any other insurance carried by or for the benefit of the additional insureds.
3. This insurance applies separately to each insured against whom claim is made or suit is
brought except with respect to the company's limits of liability. The inclusion of any person or
organization as an insured shall not affect any right which such person or organization would have as a
claimant if not so included.
4. With respect to the additional insureds, this insurance shall not be cancelled, or materially
reduced in coverage or limits except after thirty (30) days written notice has been given to the City of
Santa Ana, 20 Civic Center Plaza, Santa Ana, California 92701.
(Completion of the following, including countersignature, is required to make this endorsement effective.)
Effective , this endorsement form as a part of
Policy #
Issued to
Named Insured
Countersigned by
Authorized Representative
age
25b-19
O)qranicus.
Government Transparency, Efficiency, and Collaboration Solutions
,.C
Proposal presented to:
25D-20
'Proposat
granicus.
6-26-13
Dear Maria,
Thank you for considering Granicus, we're excited to support your transparency and efficiency
initiatives/needs. It has been a pleasure to work with the City of Santa Ana for the last 7 years. We look
forward to establishing a rewarding, long-term relationship with you.
On the following few pages, you will find a breakdown of the needs that we have uncovered, our
proposed solution, some of our key differentiators, detailed pricing, and a checklist that outlines our
next steps.
Primary Business Mission
During our conversations and assessment of the City of Santa Ana's primary business challenges, we
discovered the following issues:
• To reach a broader audience by streaming public meetings to mobile devices and PC's, while
improving the minutes annotation process that will free up time and provide more efficiency's
for the Clerks Office
Solutions
We have discussed some specific ways to address the challenges. The City of Santa Ana is facing.
Below is a list that I believe represents the best possible solutions.
• Current minutes is a summary and Clerk's office needs a system that will help quickly and
accurately capture this information
• A Solution that will stream live and archived to the public
• A solution that is indexed and searchable
• A solution that will make the Dias paperless and provide elected officials with annotation tools
via the iPad
Value/Impact of Success
We discussed how would measure and determine success with proposed Granicus solutions. The
following were items that you wanted to achieve:
2
25D-21
,*Dgranicus. Proposal
• With Granicus public integrated records Clerks staff would only need to perform action minutes
saving them time
• Santa Ana will be seen as innovative
• The City will have a future proofed solution that will allow the Clerk Staff to add agenda
automation and citizen engagement tools in the future
• Santa Ana will be more transparent to its constituents
Plan
Santa Ana would like to "go live" with its first meeting by late summer We can typically deploy new
solutions within 60-90 days from receiving the Purchase Order. In an effort to keep us on goal with
your preferred "go live" date we will need the PO and authorized service agreement submitted to
Granicus by June 30, 2013. Also promotion expires on June 30, 2013.
Below you will find a detailed proposal of the solution we have chosen for the City of Santa Ana The
proposal and pricing includes all training, software, hardware, 24/7/365 support, professional services,
installation and implementation.
Over 1000 jurisdictions have selected Granicus as a partner to help them build trust with citizens,
reduce staff time spent on processing meetings, and engage citizens in productive new ways. Granicus
has over 35 years of government-focused experience, which has allowed us to develop tools with
government in mind and meet the market demand. We hope that you enjoy being part of the Granicus
client family.
Most Sincerely,
Tom Duncan
Software Sales Executive
916-230-7152
Granicus, Inc.
3
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25D-22
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25D-26
oDgranicus. Proposal
Granicuso, Open Platform
The Granicus`' Open Platform is the cloud-based foundation for all Granicus applications. It allows
government organizations to manage and store an unlimited amount government public meeting
data It is the core of our content management, administration and distribution tools and includes free
access to our APIs and SDKs, helping you seamlessly connect your Granicus solution to systerr~~s in
place. ' ht, Granicus Platform includes the ability to upload and publish content including videos and
docurm,w,. Click here for more information on the Granicus Open Platform.
• .;nl±mrted content storage and distribution
• Open architecture and SDK
• Archived video editing and indexing,
• Citizen web portal
• tier and on-der-nand streaming to mobile devices
GrariiCL]s Encoding Appliance
The Granicus Encoding Appliance is designed and built for our platform and streaming protocols to
provid:, government organisations with superior live and on-demand webcasting performance. The
hardur«re is pre-configured and delivered ready to stream. Simply connect powe=r, network and an
and€o1a~deo :source. Full appliance control is available through a web browser or locally installed client
appiicar;or,
• Provides live and on-demand strearnino. online and via mobile devices
• Rennote systerns monitoring and Granicus maintenance updates
500 GB of local storage (approximately 1,000 hours of archive content)
• Facd dates internal streaming across your to+c-al area network (LAN) - up 1:0 50 concurrent
jii-,very
• Supports extraction and display of embedded closed captions to help maintain ADA compliancy
• aster archive upload times, less video buffeting
H 234 video code.c encoding
H i ML5 rand Flash compatible streaming delivery
t i
25D-27
granicus. Pr
oposat
Gramcu_, ~)o.sted infrastructure supports the encoding appliance and offers unlimited bandwidth,
storage and the highest security standards through a cloud-based platform. Our remote, proactive
system monitoring guarantees faster response time, predicts problems before they arise, and helps
reduce th cost of IT support and maintenance. The Granicus team works around -the -clock to ensure
your appi~cations are protected and operating smoothly. This ensures long-lasting success *ith our
technolof: es while maximizing your solution's performance.
Geier- ii-rent Transparency Suite
The Gc nent Transparency Suite gives your citizens greater access to public meetings and records
oniin« T,_. the next step towards transparency and stream meetings and events live, link related
docu,r~t to your video anc provide advanced searching of archives. The Governrrnent Transparency=
Suite rives you unlimited cloud bandwidth and storage as well as local live and on-demand streaming
for up to 50 concurrent viewers. This Suite also allows you to connect agenda data to the Wad to
review Ee-iclas and supporting documents, take notes and more through the il-egislate application.
Click here for more information on the Government Transparency Suite_
• Strt°arn unlimited meeting bodies and events live
_ i
. li Lwiveil{~K} goy-
€ntel,gent media routing
n,A~;X video in real-time and link to relevant materials I
r
u.ai.d reports and anaiytics on visitor trends
• aoer~ess agencla for the iPad -
• Ofi==-sr downloadable media formats
1=
G
25D-28
,j)9ranicus.
Proposal
Meeting Efficiency Suite
The Meeting Efficiency Suite is a live meeting workflow solution that combines minutes with a
meeting's recording. Capture and publish minutes, saving staff time and cutting administrative costs.
Record roll-call, agenda items, speakers, motions, votes, and notes through a simple interface After
the rneeting, finalize minutes quickly and easily in Microsoft WordTM. With VoteLog, allow the public to
track legisiation, ordinances and even voting rrember records through your website. This Suite also
allows yot, to Seamlessly integrate with agenda solutions already in place. Click here for more
informfatioxi on the Meeting Efficiency Suite.
• ti,Ieeting preparation tools
GTY OP NEWPORT
REACH •
• !_!ve minutes automation NL+WPORT
.ACH
• Quick notes and text expansion
• Minutes editing and publishing
• Generate linked minutes
1
f
Manav_I.~:(J Services
Granircus )rovides a comprehensive Managed Services package with every solution to ensure long-
lasting sw,cess with our technologies while maximizing your solution's performance. Our fully managed
and hosted infrastructure offers unlimited bandwidth, storage and the highest security standards of
your data through a cloud-based platform. Our remote, proactive systems monitoring guarantees
faster response time. predicts problems before they arise, and helps reduce the cci,3t of IT support and
mainterlank:e
The Granicus team works around-the-clock to ensure your applications are protected and operating
smootl:,y. You also receive continual access to advanced learning tools and the hands-on support,
knowl, and expertise of our dulled Support Engineers and Customer Advocacy professionals.
10
25D-29
~qranicus. r p sat
u,t ,jve Psibiilities.
Citizen Participation Suite
The C:bzen Participation Suite encourages greater community engagement in productive new ways
onhri Collect ideas for community improvement, leverage 'feedback on projects ljnd..rvvay, arid
prioritize Bey public initiatives. Allow citizens to easily contribute, vote on and prioritize ideas using a
custon; zed tvebsite dedicated to community idea sharing. Utilize online discussions, forums, and
survey W'DiS to collect feedback on specific tropics. Let your community make more informed opinions -
add videos, documents and presentations related to your projects. Additionally, citizens will be able to
electronically submit comments for agendized items using an online form tied to your upcoming
meeting agenda. Run reports and distribute them to elected members or department heads, giving
them a deeper understanding of public opinion before they make decisions. Click here for more
information, on the Citizen Participation Suite.
E- .-to-use online toots to capture citizen ideas
• -e online discussions. idea forums, and slurvey tools to collect feedback on specific projects
• Prc -Itize key public initiatives
Receive comments electronically for items on the agenda
p paustin!
• Rt n detailed reports to mike better informed decisions ~
POST your ideas•VOTEonMaty.' Jdi
yo grog you like •JOININtliediscussion
How can we improve the City of Austin?
164 Improve last-mile and recreational
transit by installing bike share hubs
0 throughout the urban core
e
25D-30
,,Dgranicus. Proposal
Electronic Voting and Public Displays (suite add-ens)
This addition to the Meeting Efficiency Suite gives elected officials a new way to participate in public
meetings using touch-screen displays to record motions and votes as well as request to speak. View full
agenaas, supporting materials, the current item, speakers and vote results ail' from the touch-screen
display Record actions directly from elected members and ensure greater accuracy. Help your
audience follow fast-paced meetings with a public display that shows current item, vote results and
more.
• Touch-screen displays
• Digitai speaker queue
• Vote and roll call automation
• Revieol paperless agenda packets Cr
c
12
25D-31
~Dqranicus. Proposal
Legislative Management Suite
The Legislative 1',Jlanagement Suite offers a complete and automated agenda workflow solution. Create
agenda items and assign them to the appropriate agenda, making agenda creation seamless. Item
approvals are done automatically - approvers. are notified when it's their turn to review. Seamlessly
connect agenda data to the iPad to review agendas and support documents, take notes and more
through tine ILegisiate application. Capture all meeting actions after the meeting into the public record.
Plus, you ca -i organize and store electronic documents of any file format in one repository. Ali
doct:rnenrs are automatically tagged and indexed, making search and retrieval easy. This Suite also
allow-' vr:u to track legislation from inception through approvals and actions taken Click here for more
information on the Legislative Management Suite.
• Agenda item drafting
• Electronic approval process
Agenda ?
Agenda (Jacket gen2Yi3tfC7 r1 and publication Aut rate
Agendas ?
Organize, store and retrieve documents
Submit Agenda Final Action &
Items Enactment
Continuous legislative workflow
• Tr<~ck grid search legislative data
Track Legislative Publish to'Neb
History
Meeting Services
Gram,"us ;l1eetin,g Services provide turnkey solutions for public meeting needs. Our Meeting Services
solutions take public meeting efficiency to the next level by eliminating the need for staff to manage
any +veblcasting technology during the live event:. The Granicus staff handles all webcast production
needs to e= isure that your meetings are successfully captured and delivered over'--,he Web.
tlranicus provides fully managed live and on-demand streaming of public meetings and events.
` -2ting videos are fully searchable, indexed to agenda items and cross-linked to supporting
nr<,terlal s. providing your audience with ca completely integrated public record
R,.ych the broadest <7ud+ence possible over smart phones and rnobile olevic'as with cross-
k.itforne compatible archived vvebcasts Plw,, our Design staff will create a portal for ,vebcasts
lnatche; the loop; and feel of yo'_ir E'xist?ng webs!te, offering a better end user experie.rice
1:3
25D-32
,~,qranicus. Proposal
losed Captioning Services
Engage new audiences and support ADA (Americans with Disabilities Act) compliance with
dosed captioning for your meetings. Give your, audience greater accessibility and allow them to
search archives for any word spoken during the meeting. Captions can be recorded in real-time
or added to archive meetings.
Erti~i ci Transcription Ser-Oces
Produce a complete, word-for-word transcript and give the public a written account of your
mooting- Transcripts can be attached to archived videos and published online as supporting
documentation This service is available for archived meetings only.
,,A' nutes Annotation Ser=4j'Ces
Let Granicus help you complete and produce your meeting minutes. Stay consistent with your
tireviousiy published minutes documents and choose your preferred format: action, summary,
or 1!erbatim. Minutes can be delivered as `lord or PDF documents and published to your
~,vebsite. This service includes post-r-neeting video trimming and time stamping.
AIJdio and Vist.ia Production `Services
Rey on experienced AV technicians to ensure that your meeting is flawlessly captured. We will
v,'Ot'k with you to determine your live meeting needs and can provide the following services:
Cameras and Microphones
v1J,- can provide an audio and video solution to fulfill the customer's needs. We offer a variety
of camera and microphone configurations and will work with you to find the setup that best
riie-ts your need and budget. All options include onsite technicians who setup, manage and
-,tr iK:e equipment.
Additional Equipment
C:ranicus can also provide and support the following items for any event:
Jghtmo-
-roiec.tors and scraens
')hone interfaces
f 4 'e U? onrpting
25D-33
.i)qranicus.
P-oposa
Indexing and Publishing
For organizations short on staff or resources, allow Granicus to index and publish media content for
You. Events will be setup and recorded in N/lecliaManager. Once a meeting is complete, your archive is
trimmed, tirne stamped to create easy to navigai:e jump to points, and published online.
Encoding services allow our clients with existing media recordings to have files re-encoded into
Granawus` preferred formats (WMV, WMt'A). Recordings will be trimmed and uploaded into your
specifies colder in Media Manager. Granicus vvill accept files in various formats including VHS, DVD, CD,
Dv Cam, HDV, Beta SP, Beta SX, most digital files, audio cassettes, and more.
Public Displav
Help your audience follow fast-paced meetings. Display live meeting actions including current agenda
item, vote results, and speakers over large monitors both inside and outside the meeting chambers.
Push this ii~forrnation to the Web or display results on TV through your cable feed.
Accelerator
This netvvork performance tool allows you to distribute hundreds of sirnultaneous on-site strearns with
rninirra,~i r `work impact. Get enterprise class on-site storage and distribution of your video content.
1"h is s,st,_ was designed, architected, and tested for high-performance needs to help you avoid single
points, c''~ u, re
Advanced Website Integration
Vvebs,te integrations are customized to match the look and feel of your website. Granicus offers
rnultiplr_ options to give you the results you want. From sectioned view pages organized by meeting
bodies, to ~t listing of original programming organized by content, Granicus will design and create pages
to help you better manage your online media.
i5
2501-34
4)9ra,nicus. Proposal
V C i~
41 L ~ N 00 7 C
G
~
c c Q c c m
c w v rn y u v N M
Professional Services a 0'a Z a w
Oa 17 it 0 a 2w
Managed Deployment
Encoding Appliance • • One-time installation of an on-premise unified
encoding and storage appliance.
Hosted Web-Based Application • • • • • Activation of a hosted media and content
management application.
Agenda Parser • • • Installation of the agenda parser to read and
parse documents automatically.
Meeting Software Local installation of software in meeting
• •
chambers to boost minutes efficiency.
Application installation to live broadcast text
Public Display • displays of meeting actions in-person, online, or
over TV.
Touch-screens Local installation of touch-screen monitors and
•
applications in meeting chambers.
Workflow Assessment & Configuration
Careful workflow review and software
Workflow Assessment • •
configuration.
Workflow implementation • • Hands-on guidance and support to ensure
smooth and successful user adoption.
Onsite Training and Meeting Support '.6. Day/ 2 Day/ On-premise support and mentorship to guide
1 MB* Sys Admin users during a live rneeting,
Product Self-Paced Online • • • • • On-demand online training courses accessible
anytime, anywhere.
instructor-led Online Training Series 6 hrs{ 12 hrs/ 5 Day Live online training led by a training professional
8 Users 1 MB Combo w/ in a classroom environmen,r.
Onsite
Onsite Training and Meeting Support 1 5 Day/ 5 Day Intensive hands-on training at the clients'
1 MB* Combo w/ location to address unique user needs
Online
Web integration & Design
Standard Website Integration
• Standard media player and media portal
embedded into customer's branded website.
Customized Website Integration Custom design and integration of a media player
• • • and media portal to match the look and feel of
the customer's branded website
Legislative Portal Website Integration Standard porta'for legislative information that
• matches the look and feel of customer's branded
website.
Document Assessment Analysis of current document layouts to ensure
• • • content importing and management is
successful.
Customized Agenda Template Development of an HTML agenda template to
• • • support indexing search, and electronic
comments.
Customized Minutes Template Development of a minutes template in HTML or
•
Microsoft Word to support video links
Standard Reports Standardized report templates for agendas and
•
minutes
Public Display Template
• Configuration including graphics, colors, fonts,
and standard to t elements.
1
25D-35
granicus. roposat
gas Ifferentiator
• World"s most experienced provider of government transparency, citizen participation, meeting
eff if. iency, and legislative management solutions with:
Over 1,00 clients in all 50 states, at every level of government
Over 31 million government vAebcasts viewed
More than 265,350 government mee-ings online
• First fully integrated legislative workflow management system for local government
• 0.oen API architecture and SDK allow for- seamless integrations with systems already in place
• Certified integrations provide flexibility and choice of agenda workflow solutions
Ex- iusive provider of a native iPad ac,plic.ation that allows users to review agendas and
su,)porting materials, bookmark and take notes on items, as well as stream archived videos
Orfly government webcasting service to provide encoding, minutes annotation, transcription,
anc° closed captioning services
• +rrvy unlimited storage and distribution f,,-)r all meeting bodies and non-meeting content
indefinite retention schedules for all archived meeting and non-meeting content
• Onl:; provider of both government webcasting and citizen engagement services
J_«,t 7/365 customer servic=e and support
• 9 , customer satisfaction rating, 98,5`=:, client retention rating
Ore of the 100 companies that matter most n online video by Streaming Media magazine
Ranked 1,135 on Deloitte 500 fastest pro.ving companies
Flanked ";:19 on Inc 500 fastest growing companies
Success stories are available here: http://www.granicus.com/Clients/C:ase-Itudies.aspx
17
25D-36
,,~qranicus. ropos
us!,., orr or Testimonials
Pull from testimonial page or case studies.
18
2501-37
25D-38