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HomeMy WebLinkAboutBELL BUILDING MAINTENANCE INC. 3-2014City of Santa : a as t Clerk of the Cou,.cil AGREEMENT TERMINATION FORM Please complete this form when the attached agreement and all amendments (if any) are no longer in effect. Return form to the Clerk of the Council Office (M-30). Call 647-6520 if you have any questions. The agreement with COTC Office Use Only €d� f_k of Ih No. A-9014—\C�5-0\ was completed on p and final payment has been made. (List all amendments. Use space below if needed.) ,,� ( j �w e'r"I, Revised 08-23-10 Department:�A Phone/Ext.: ' _5 Signature: ac til� t l v�.N(o Date: 7 1 -7 b-, INIIIANCF r jN pIL' WORK MAY PROCEEII UNTIL INSURANCE EXPIRES nCALTEE—:,1-t6 RK OF C� e Or 9 2014 CUSTODIAL SERVICES AGREEMENT THIS AGREEMENT, made and entered into this 1" day of June, 2014 by and between Bell Building Maintenance Company, Inc., a California corporation (hereinafter "Contractor"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (hereinafter "City"). RECITALS A. The City desires to retain a Contractor having special skill and knowledge in the field of janitorial and custodial services with high-level industry practice to provide such services for the park restrooms in Districts 1, 2, 3 and 4. B. Contractor represents that Contractor is able and willing to provide such services to the City. C. In undertaking the performance of this Agreement, Contractor represents that it is knowledgeable in its field and that any services performed by Contractor under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE+. OF SERVICES Contractor shall perform janitorial and custodial maintenance services at the park restooms in Districts 1, 2, 3, and 4, as set forth in Contractor's Proposal and the Request for Proposals (attached hereto and incorporated herein as Exhibit A). 2. CITY INSPECTION The City's designated representative shall regularly inspect the park restrooms and all other City property subject to this Agreement. if said inspection results in discovery of work that is not performed in the manner, and to the professional degree set forth in the Specifications set forth in Exhibit A, Contractor agrees that the City shall deduct from the Contractor's next monthly payment, the cost of performing the work to bring the property into conformance with the Specifications. Additionally, City shall impose liquidated damages of up to $300 per inspection, per park restroom not meeting the Specifications during any such inspection. 3. COMPENSATION a. City agrees to pay, and Contractor agrees to accept as total payment for its services, the rates and charges identified in Exhibit A. The total sum to be expended under this Agreement shall not exceed $125,796.00, annually, during the term ofthis Agreement. This amount includes a 10%contingency. b. Payment by City shall be made within thirty (30) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals or Specifications which may reasonably be expected by City. A-2014-105 4. TERM The term of this Agreement shall be for an initial one (1) year term with two (2') one-year options under the same terms and conditions hereof, exercisable by the City Manager and the City Attorney. 5. INDEPENDENT CONTRACTOR Contractor shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer -employee relationship, ajoint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which. Contractor performs the services which are the subject matter of this Agreement; however, the services to be provided by Contractor shall be provided in a manner consistent with all applicable standards and regulations governing such services. Contractor shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 6. INSURANCE Prior to undertaking performance of work under this Agreement, Contractor shall maintain and shall require its subcontractors, if any, to obtain and maintain insurance as described below: a. Commercial General Liability Insurance. Consultant shall maintain commercial general liability insurance which shall include, but not be limited to protection against claims arising Prom bodily and personal injury, including death resulting therefrom and damage to property, resulting from any act or occurrence arising out of Consultant's operations in the performance of this Agreement, including, without limitation, acts involving vehicles. The amounts of insurance shall be not less than the following: single limit coverage applying to bodily and personal injury, including death resulting therefrom, and property damage, in the total amount of $1,000,000 per occurrence. Such insurance shall (a) name the City, its officers, employees, agents, volunteers and representatives as additional insured(s); (b) be primary with respect to insurance or self insurance programs maintained by the City,; and ('c) contain standard separation of insureds provisions. b. Business automobile liability insurance, or equivalent form, with a combined single limit of not less than $1,000,000 per occurrence. Such insurance shall include coverage for owned, hired and non -owned automobiles. c. Worker's Compensation Insurance. In accordance with the provisions of Section 3300 of the Labor Code, Contractor, if Contractor has any employees, is required to be insured against liability for worker's compensation or to undertake self-insurance. Prior to commencing the performance of the work under this Agreement,, Contractor agrees to obtain and maintain any employer's liability insurance with limits not less than $1,000,000 per accident. d. The following requirements apply to the insurance to be provided by Contractor pursuant to this section: (i) Contractor shall maintain all insurance required above in full force and effect. for the entire period covered by this Agreement. (ii) Certificates of insurance shall be furnished to the City upon execution of this Agreement and shall be approved in form by the City Attorney. (iii)Certificates and policies shall state that the policies shall not be canceled or reduced in coverage or changed in any other material aspect without thirty (30) days prior written notice to the City. e. If Contractor fails or refuses to produce or maintain the insurance required by this section or fails or refuses to furnish the City with required proof that insurance has been procured and is in force and paid for, the City shall have the right, at the City's election, to forthwith terminate this Agreement. Such tenninalion shall not effect Contractor's right to be paid for its time and materials expended prior to notification of termination. Contractor waives the right to receive compensation and agrees to indemnify the City for any work performed prior to approval of insurance by the City. 7. INDEMNIFICATION Contractor agrees to and shall indemnify and hold harmless the City, its officers, agents, employees, Contractors, special counsel, and representatives from liability: (1) for personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including health, and claims for property damage, which may arise from the direct or indirect operations of the Contractor or its contractors, subcontractors, agents, employees, or other persons acting on their behalf which relates to the services described in section 1 of this Agreement; and (2) from any claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by reason of the terms of or effects arising ,from this Agreement. This indemnity and hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement. The Contractor further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City, regarding any action by a third party challenging time validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any Legal proceeding. 8. CONFIDENTIALITY If Contractor receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Contractor agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Contractor disclosed in a publicly available source; (c) is in rightful possession of the Contractor without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Contractor without reference to information disclosed by the City. 9. CONFLICT OF INTEREST CLAUSE Contractor covenants that it presently has no interests and shall not acquire any interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. No persons having such interest shall be employed by or associated with Contractor. 10, NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified marl, postage prepaid, or sent by facsimile or other telegraphic communication in the mariner provided in this Section, to the following persons: To City: Clerk of the City Council City of Santa Ana 20 Civic Center Plaza (M-30) P.O. Box 1988 Santa Ana, CA 92702-1988 Facsimile (714) 647-6956 With copies to: Parks, Recreation & Community Services Agency City of Santa Ana 20 Civic Center Plaza ('M-75) Santa Ana, California 92702 Facsimile: (714) 571-4221 and. City Attorney City of Santa Ana 20 Civic Center Plaza (M-29) P.O. Box 1988 Santa Ana, California 92702 Facsimile (714) 647-6515 To Contractor: Bell Building Maintenance 5170 Sepulveda Boulevard, 4180 Sherman Oaks, California 91403 Phone: (818) 385-0730/FAX: (818) 385-0790 Attn: Chan Yang A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by facsimile, communication shall be effective or deemed to have been given twenty-four (24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded. 1.1. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Contractor, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Contractor. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the tenns and conditions hereof, shall not bind or obligate Contractor nor the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which are not embodied herein. 1.2. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Contractor, Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of'the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other Contractors retained by City. 13. TERMINATION This Agreement may be terminated by the City upon thirty (30) days written notice of termination. in such event, Contractor shall be entitled to receive and the City shall pay Contractor compensation for all services performed by Contractor prior to receipt of such notice of termination, subjectto the following conditions: a. As a condition of such payment, the Executive Director may require Contractor to deliver to the City all work product completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Contractor consents to the City's use thereof for such purposes as the City deems appropriate. b. Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement. 14. DISCRIMINATION Contractor shall not discriminate because of race, color, creed, religion, sex, marital stratus, sexual orientation, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, training, utilization, promotion, termination or other employment related activities. Contractor affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 15. JURISDICTION - VENUE This Agreement and all questions relating to its validity, interpretation, performance, and enforcement shal I be governed and construed in accordance with the laws of the State of California. This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 16. PROFESSIONAL LICENSES Contractor shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Contractor shall notify the City immediately and in writing of his inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 17. COMPLIANCE WITH GOVERNMENTAL REQUIREMENTS Contractor shall carry out all services pursuant to this Agreement in substantial conformity with all applicable laws, ordinances, statutes, codes, rules, regulations, orders, and decrees of the United Skates, the State of California, the County of Orange, the City, and of any other political subdivision, agency, or instrumentality exercising jurisdiction over the City, including all applicable federal, state, and local occupation, safety and health laws, rules, regulations and standards, applicable state and labor standards, prevailing wage requirements, the City zoning and development standards, City permits and approvals, building, plumbing, mechanical and electrical codes, as they may apply, and all other provisions of the City and its Municipal Code (as they may apply), and all applicable disabled and handicapped access requirements, including, without the limitation, the Americans With Disability Act, 42 U.S.C. § 12101 et seq., Government Code § 4450 et seq., and the Unruh Civil Rights Act, Civil Code § 51 et seq. 18. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature hereinbelow has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. /// IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST: MA.RIA D. I-IUIZ,AR Clerk of the Council APPROVED AS TO FORM: SONIA R. CARVALHO City Attorney By: Lisa Storck Assistant. City Attorney CITY OF SANTA ANA LDAVA A S City Manager CONTRACTOR: Bell Building Maintenance, Inc. By' --- Chan ar resident SERVICE PROPOSAL FOR JANITORIAL SERVICES RFP 14-002 PRCSA CITY OF SANTA ANA B E L L S U t L i] I N G MAINTENANCE COPY Submitted By: Bruce M. Hwang V. P. of Operations bmsw129@yahoo.com Bell Building Maintenance Company 5170 Sepulveda Blvd., Suite 180 Sherman Oaks, CA 91403 Tel: (818) 385-0790 Fax: (818) 385-0730 EXHIBIT A BELL BUILDING MAINTENANCE COMPANY 9E LWL .. 5170 SEPULVEDA BLVD. #180 SHERMAN OAKS, CA 91403 PHONE: (818) 385-0790 FAX: (818) 385-0730 March 25, 2014 City of Santa Ana Parks, Recreation and Community Services 20 Civic Center Plaza, Second Floor Rm #273 Santa Ana, CA. 92701 Dear Evaluation Committee, Bell Building Maintenance propose a complete solution for the City of Santa Ana Janitorial Services Project. We have the combined resources to ensure the project requirements can be fully realized with services that meet and exceed all the work specifications and schedules set forth in your RFP. Bell Building Maintenance proposes our value-added services as the basis for your service project. Our services are currently being utilized in over 120 client sites through out the Southern California such as City of Riverside, City of Irvine, City of Santa Clarita, City of Thousand Oaks, etc. Subsequent to an analysis of our past experiences, availability of management and supervisory personnel, and thorough review of your project, Bell Building Maintenance completely understands the tasks and terms to be abided by and takes no exception to the RFP and instructions are given. Bell Building Maintenance certify that such understanding has been considered in the cost schedule of our proposal and our bid price shall remain valid period of 120 days from the closing date. Mr. Bruce M. Hwang, Vice President of Operations, is authorized to make representations for BBMC during negotiations and commit BBMC to the Agreement. Mr. Hwang may be reached via the following: Tel: (818) 385-0790/ Fax :(818) 385-0730 Cell: (213) 494-1003 E-mail: bmsw129@yahoo.com Address: 5170 Sepulveda Blvd. Suite 180 Sherman Oaks, Ca 91403. Please bear in mind that the competitiveness of our bid in no way compromises the quality of the work performed & we pride ourselves in our outstanding customer satisfaction record. BBMC offers the following: • State of the art industrial equipment to minimize downtime and save costs. • 24 hour emergency service, 365 days a year, two-hour response time inmost instances. • Insured and Bonded workforce.. • Follow up visits by our representative. We hope that our company information will grant us as your contractor and look forward to a long, mutually rewarding relationship. Thank you. Sincerely, Chan H. Yang President AN:ltarW COMPANY PROFILE AT A GLANCE WAKE OF FIRM: Bell Building Maintenance Co. --.- - - --- --- --BUSINESS ADDRESS: —6-7l-6Sepulveda —Blvd. Suite 180 Sherman Oaks, CA 91403_ TELEPHONE NUMBER: (818) 385-0790 FACSIMILE NUMBER--.--(4) -3654730 . .. . .......... . ........ . ... .. -E-MAIL ADDRESS: bruce&belIbmc.corn CONTACY PERSON (for this request for proposal): Bruce M. Hwang, V. P. of Operations TELEPHONE NUMBER: (213)220-1393 EMERGENCY CONTACT NUMBERS Cell Phone: (213) 220-1393 1 (213) 494-1003 Toll Free Number: 800-953-5144 1W BUSINESS LICENSE#: 715031-74, Cht—vof Los s . . ...... ... STATE BOARD OF EQUALIZATION SALES TAX PERMIT #: 365.3207-7 FEDERAL EMPLOYER ID #: 95-470-6174 -DUN & BRADSTREt-t-i4-U—Mii-tii-:-78-335-4418 COMPANY STATUS: Minority & Women Owned Small Business Certified by the State and the Federal Small Business Administration YEARS IN BUSINESS: 22-Ye—us TERRITORIAL COVERAGE : Most of the Southern California NUMBER OF EMPLOYEES: Management: 11 Supervisor: 20 Custodian: 420 CORPORATION PARTNERSHIP JOINT VENTUREPROPRIETOR (x) OTHER( NAMESAND—TITLE OF COMPANY PRINCIPALS: Chan H. Yang, President . . . . . . ......... INSURANCE INFORMATION - Name of the insurance carries for each type of insurance listed. General Liability Insurance: Western World Ins. Automobile Liability Insurance: Progressive Insurance Co. Worker's Compensation: ACE Insurance Co. Fidelity Bond Insurance: American ContractomAndo . .. . ...... ANNUAL CONTRACT VALUE OF 3 LARGEST JANITORIAL CONTRACTS IN PAST 3 YEARS: City of Irvine - $ 785,600 / City of Thousand Oaks - $ 415,200 City of Riverside - $ 280,980 EMPLOYEE TURNOVER RATES: Year 2007 - 2.3 % Year 2008 - 5.4 % TRANSACTION EVENTS IN THE PAST 3 YEARS: None EXHIBIT COMPANY HISTORY Bell Building Maintenance Company ("BBMC") has provided janitorial services since 1976, when the company was founded by Chanhee Yang. We provide highly reputable and reliable janitorial services to Southern California business communities. Our clients include large fortune 120+ companies as well as small local business. Our janitorial service is widely recognized because of our outstanding customer service, performance and efficiency. For more than 30 years, BBMC has proven itself as a leader in professional cleaning services, our extensive portfolio consists of office buildings, industrial complexes, financial institutions, private schools, and large public facilities. We offer a broad range of services that can be tailored to meet your needs and, BBMC is fully licensed and insured to give you the confidence that your job is being handled by qualified personnel. BBMC's management staff, with over one hundred years of combined experience in the janitorial industry, helps design the procedures and implements all work specifications to enhance and ensure that all facets of the operation will be successfully accomplished in a timely manner. We pride ourselves on the fact that we have never failed or to complete any service contracts. Bell Building Maintenance has grown from 15 employees handling 3 facilities to its current size of 500 employees handling 120 facilities. We continuously recruit and train workers and are recognized by customers and employees for our employee relations capabilities. In the process of our years of operation we have developed a specialized proprietary MIDAS tile cleaning product and tile grout restoration product for which we hold the patent. This product has allowed us to provide value-added services that exceed our client's expectations. In addition, all our cleaning products, application and material disposal is of the highest quality - Environmental safe and ecologically based. 03ID1:111G1 EXPERIENCE AND CAPABILITY BELL BUILDING MAINTENANCE COMPANY is a privately held facilities janitorial and related maintenance service firm providing consistent and reliable services to facility managers, property managers and property owners throughout Los Angeles, Orange, and Ventura counties since 1976. BBMC's headquarters is located in the heart of Los Angeles. BBMC is different from other firms in this industry by its performance and ability to meet and exceed client's specific expectations. We provide complete facility maintenance solutions that are tailored customer's specific requirements. We take the responsibility for maintaining the property and paying attention to details so the customer can focus on its core business. Since 1976, we have been building satisfied client relationships, servicing government facilities, hotels, manufacturing plants, class A office buildings, retail stores and corporate headquarters. Our thirty years of experience encompasses professional custodial service entailing the cleaning of executive offices, offices and conference rooms, cafeterias, lunchrooms, elevators, stairs, restrooms, and other such areas. BBMC commits itself to perform all of the works in a timely and professional manner. 07:11:3111/G1 TECHNICAL APPROACH & METHODLOGY OPERATION PHILOSOPHY BBMC emphasizes three key qualities characteristic of our entire company. Excellence, Efficiency and Improvement. Our Goals are to enhance your property, acquire improved visual appeal, increase your tenant comfort level, and attract customers by consistently creating a showcase environment while maintaining a competitive budget. The technical solution is based on a flexible and customized approach to providing your facility with adequate direct and indirect labor hours to exceed the scope of service required WORK STATEMENT 1. BBMC will provide only experienced and competent cleaning personnel to perform all phase of services to be rendered under this service contract. 2. The supervisory and on -site personnel will, upon our receiving notice of contract award, spend the necessary amount of time at your project accomplishing the following: • Facility familiarization; • The commencement of establishing non -routine and daily scheduled, work assignments; and * Coordinating with property management to establish any non-standard safety and security processes, including energy conservation procedures and methods, and reporting methods and forms. " Key management and custodial staff (leads and porters) shall be proficient in English in order to communicate with property manager, tenant, and general public. 3. BBMC operational staff will accomplish frequent inspections of your facility, interface with our supervisory staff and interface with designated customer representatives on a frequent basis. We recommend that regular scheduled monthly meetings between our operational personnel and your designated project staff be established and commenced regularly to discuss the status of services being performed. 4. Property Management shall have access to the Project Manager during all hours custodial services are performed. The Project Manager, as well as the supervisors, will be equipped with mobile phone and radio for immediate accessibility. EXHIBIT A RELIABLE PERFORMANCE AND ACCOUNTABILITY We at Bell Building Maintenance Company realized that productivity, efficiency and job satisfaction result from proper employee selection, screening and training. We also pay our employees competitive and prevailing wages and offer company paid vacations, holidays, sick leave, and health insurance benefits. BBMC also offers personnel a performance incentive program and reward program. Through the years, we have invested more into his comprehensive screening process because we learned that by hiring honest, reliable and well -performing workers, our clients gained a complete confidence in our maintenance teams, By hiring and retaining good employees, BBMC is able to achieve: ❑ High productivity and efficiency. ❑ High level of reliability and consistency. ❑ High level of accountability and performance. Our maintenance teams are permanently assigned to dedicated facilities for consistency and accountability. Strict security policies are enforced throughout our maintenance teams. In addition, BBMC maintains an Employee Dishonesty Bond of $50,000.00 to cover any losses associated with BBMC crew. The keys are accounted for at all times. EXHIBIT A QUALIFICATION OF MANAGEMENT The management staff of Bell Building Maintenance has over one hundred years of experience in providing complete janitorial and maintenance services for major commercial, governmental, aerospace, high-technology firms and high-rise commercial office buildings. The following summarizes the experience and capabilities of key management staff involved in your buildings/ facilities. CHAN HEE. YANG — President Since starting Bell Building Services 30 years ago, Ms. Yang has directed the growth of this firm from a small janitorial service company to one of the large regional building service contracting firms on the West Coast. Ms. Yang has been personally involved in every janitorial program implemented since the inception of BBMC. BRUCE M. HWANG — Vice President of Operations Bruce has an extensive background in administrative, facilities management and outsourcing strategies — including contract labor, finance and wage administration, marketing, operations, personnel administration, recruitment and security — holding upper management positions over thirty years period. Bruce's areas of specialty and quality initiatives are preventive/predictive maintenance, total facility management, cost analysis and short and long term strategic planning to name a few. DANIEL KANG — Project Coordinator / Quality Control Daniel has over fifteen years experience supervising janitorial and maintenance contracts throughout the Southern California area. Daniel became a Quality Control Project Coordinator after receiving multiple promotions from within Bell Building Maintenance, Daniel is now responsible for the overview of all janitorial and related services in California. MARCO ARMARO — Senior Supervisor Marco has over twenty five years experience in contract janitorial services and facility management. With more than fifteen years experience in the supervisory capacity. Marco currently oversees 50+ customer locations. Marco is a specialist in handling customer relations and responding to special requests and emergencies. EXHIBIT A NETWORK MANAGEMENT EMERGENCY & ON -CALL PERSONNEL Although BBMC has employees and staff operating in the field 24 hours per day, 365 days per year, we have realized that in order to serve your project promptly and efficiently, a resource was required for after hour emergency situations. For that reason, BBMC utilizes an after-hours communication system. Customer Care, emergency and non -emergency calls after business hours should be directed to the following telephone number. 800-953-5144 During emergency situations, the BBMC Project Manger will respond within 10 minutes to the receipt of a call. The Project Manager will immediately contact the On -site manager and determine the action plan and resolution time to the emergency service request. BBMC will maintains an "On Call" list of 10+ trained and experienced employees designated to night or day shift duties who are available to respond to emergency situations, under overtime or double time wages. In the event of an emergency, BBMC on -call personnel are ready to respond within the hour after receipt of the call. These employees have undergone all security checks, and classroom and on-the-job training and will be uniformed and equipped to deal with the emergency. SECURITY All personnel assigned to the project will have undergone the following security risk measurements: • Department of justice security clearance • 10 year background employment check • 5year background employment verification • 5year criminal history verification • pre -employment drug testing No personnel assigned at the project location shall have a high-grade misdemeanor and/or misdemeanor theft conviction or any felony convictions. Furthermore, BBMC optionally maintains Employee Dishonesty Insurance coverage for all its employees. In addition to the background tests, BBMC performs pre -employment physical examinations on all employees assigned to your project. EXHIBIT A BELL BLDG. MAINTENANCE CONTACT PERSON AND PHONE NUMBER 1, All BBMC staff will report any problem they observe, i.e. damage, breakage, plumbing problem, etc. immediately to their supervisor. the supervisor will in turn leave notice for Maintenance Manager and /or designated individual of these problems. 2. We provide a 24 hour switchboard and supervisory service. This, plus the regular and systematic inspection by our supervisors, assure that the work will be skillfully and properly completed at all times. All of our supervisory personnel and custodial staff are in continuous contact with by way of our electronic radio system and Mobile phones, this system enables BBMC to respond immediately to any circumstance which may arise requiring our assistance. 8:00 A.M. TO 5:00 P.M. 5:00 P.M. TO 2:00 A.M. 2:00 A.M. TO 8:00 A.M. INITIAL CONTRACT ADMINISTRATOR ON -SITE SUPERVISOR CONTRACT ADMINISTRATOR CONTACT BRUCE HWANG MARCO ARMARO BRUCE HWANG 213 494-1003 213 822.8476 213 494-1003 2 CONTACT ON -SITE SUPERVISOR CONTRACT ADMINISTRATOR ON -SITE SUPERVISOR MARCO ARMARO BRUCE HWANG MARCO ARMARO 213 822.8476 213 494-1003 213 822-8476 Vo CONTACT CONTRACT ADMINISTRATOR CONTRACT ADMINISTRATOR CONTRACT ADMINISTRATOR CHRISTINE DAMAHAN BRUCE HWANG BRUCE HWANG 213 385.7090 213 494-1003 213 494-1003 BELL BUILDING MAINTENANCE PHONE NUMBER FAX NUMBER E-MAIL MAIN OFFICE 818 385-7090 818 385-7030 brute bellbmc.com Blackberry bmswl2gayahoocom CUSTOMER SERVICE 800-953-5144 Christine D 818 385-0693 818 385-7030 christined bellbmc.com Annie Jeon 213 700-9295 annie@bellbmc.com EMERGENCY SERVICE In the event an emergency at your location should occur ( Flood, Fire, Property Damage, etc. ) requiring clean-up or other tasks, Bell Building Maintenance has personnel available 24-Hours a day, 7 days a week, at your direction, for a specified rate per man-hour. After Business hour and on weekends, you can call and contact right personnel at following numbers. Telephone Number 24 hours Switch Board (818) 385-0790 Response all calls with in 10 Minutes Bruce Hwang 213 220-1393 213 494-1003 Jorge Car io 323 821-0230 (626) 523-1704 RESPONSE TIME Response time for work requirements is dependent upon work priority and shall be in accordance with following standards. URGENT WORK Normal Working Hours : Bell Building Maintenance personnel to take action at the urgent, emergency work site with in Thirty (30) minutes following notification by customers . After Working Hours: With in One ( 1 ) hour. 10 EXHIBIT A No: l=1ItyiWIII =I ,1:4►kEll IM011aw_IkI SITE REVIEW Upon notice of contract award, our company will do a complete site review of the property. FACILITY MANAGEMENT MEETINGS A successful start-up plan is based upon establishing good client rapport and developing clear lines of communication, such as methods of report. LINES OF COMMUNICATION To maintain good working relations and provide a responsible service, BBMC must establish open lines of communication. We will provide all pertinent telephone numbers of project responsible personnel for service requests and emergencies. SUPPLIES AND EQUIPMENT Supply and equipment needs will be specifically determined and purchase orders will be placed with our vendors. Equipment and storage areas will be determined. PRE -OPERATION PROCEDURES When above four steps has been accomplished; 1. Janitorial crews will meet with the facilities personnel to introduce themselves. 2. Tour of the project facilities will be conducted. 3. Identify special security considerations and coordinate security and operation procedures. 4. Inventory all supplies and equipment as received and distributes to appropriate areas. 5. Inspection sheet made, if necessary FLOOR CARE SPECIAL CREW AND UTILITY CREW Our floor care and support services is a separate entity, led by a Floor Care Supervisor. Our dayshift and swingshift custodians basically provide minor cleanup of office and facilities and all floor care works including carpet cleaning and restroom floor scrubbing will be performed by experienced and specially trained floor care specialist. Any other works beyond the daily basic janitorial works such as window wash, light fixture cleanup, parking lot sweep, holding cell cleaning, and additional works, will be performed by our Utility Crew. 1W Im 11 EXHIBIT A QUALITY CONTROL PLAN Our Quality Control (QC) Plan is based on its existing QC program in place at other projects & accounts, The plan is always tailored to meet the unique project quality requirements of each client. Our QC plan has several unique features to ensure maximum cleanliness levels in all areas of the building. Expanded inspections cover areas that have been serviced and those that have not. The Project Manager will inspect both types of areas to ensure that quality levels are achieved in serviced areas and that the frequency of service is adequate to maintain cleanliness levels between servicing. Trend analysis which is based on customer questionnaires and project checklist is used to identify degradation in project services before deficiencies occur. BBMC will make systematic changes in cleaning schedules, staff assignments, cleaning procedures, and service frequency to maintain quality and improve productivity. Inspection schedules are tailored for each building to ensure complete coverage of executive and high -traffic areas. Each area of facility will be formally inspected at least twice each month. Heavy used public areas will receive even more frequent inspections. Project inspection will be augmented by significant corporate support and on -site quality audits. Cursory inspections are performed daily. A detailed plan and procedures for verifying performance will be implemented. It is designed to ensure that all project functions are monitored and that every building is inspected to ensure that quality requirements are being met. In formulating the inspection schedule, the Project Manager will ensure that all areas in all covered facilities are inspected each month, and that the work of each custodian is also inspected. This inspection approach will prevent deterioration at infrequently serviced area and will enable an optimum allocation of resources. INSPECTION AND SUPERVISION We assign a dedicated BBMC supervisor to each facility to perform on -site inspection and to handle all aspects of the cleaning schedule and all workers are responsible to him/her. Alternatively, a foreman is assigned to act as temporary supervisor in the absence of the supervisor. BBMC supervisors are trained in human relations and employee motivation. BBMC staff uses computer generated "work tickets" to schedule and follow-up on periodic work such as carpet care and stripping floors. BBMC conduct periodic customer satisfaction survey to ensure that our customers are getting the best possible service and the value from our program. With our supervisors available for on -site inspections and decisions, BBMC is capable of making a "quick response" decision without consulting our main office and most emergency situation can be handled in a timely manner. 12 EXHIBIT A PASSIVE INSPECTION AND FOLLOW-UP Unless our customers request otherwise, we send all our customers a quarterly questionnaire with their respective monthly/bi-weekly statement. It allows our customers to rate the service in specific areas so we can fine-tune our performance service. Our on -site supervisors are specifically instructed to maintain a direct communication with our customers. BBMC supervisors and the crews maintain a communication log with each customer and are required to check the log at the start of every assignment. Each assignment starts with a check on the log, and should there be any complaint or comment written, they are required to respond both in document and in action, so that the customers know that the request has been read and was addressed accordingly. For all other emergency situations and requests, there is a 24-hour customer service hotline at BBMC that provides access to supervisors and managers and immediate responses. QUALITY CONTROL ENFORCEMENT In addition to discussing quality control, we will also explain how we intend to control the quality in your facilities. At BBMC, Quality control is the cornerstone of our cleaning program. The reducing of cleaning concern allows management personnel to effectively and efficiently addresses the issues. Controlling quality is a combined effort by our entire management's staff. It consist of facility inspections, corrective action reports, facility rating reports, client logbook, client liaison meetings, and above all, our ability to communicate with your representative. GENERAL INSPECTION INFORMATION: The inspection of an area is performed at three different time periods, for two different reasons. The results of each of these inspections will provide us with information that we can use to strengthen the service we provide for your facility. 1. INSEPCTION DURING NORMAL BUSINESS DAY Inspecting during the daylight hours allows us to see the cleaning through your eyes. We are able to note stains and spots that are not always noticeable under artificial light. 2. INSPCTION DURING CLEANING HOURS Our Managers inspect the work while it is being performed. Observation of our cleaners and service workers insures the most efficient technique is constantly being utilized and that all schedule tasks are being addressed. Oversights and mistakes are much easier to correct when the cleaners can be observed actually performing their duties, and we find this an excellent time to correct cleaning technique. 3. INSPECTION AFTER CLEANING HOURS We find that randomly inspecting after completion of the work provides us with an excellent overview of the cleaning and enables us to have a valuable perspective of how the building will look when your employees and/or tenants arrive. 13 EXHIBIT A CORRECTIVE ACTION REPORT: The Corrective Action Report is perhaps the simplest report we use. It is designed to allow our management to demonstrate to a cleaner or another manager errors which require correction. The form is basically made up of three sections. The first outlines the problem. The second section details the action needed to be taken to correct the problem. The third outlines follow-up inspection of the cleaner to insure that the problem is not repeated. Quite simply it shows; The problem, the Solution, and What Training needed. Simple perhaps, but a most important part of our overall program to control quality. THE LOG BOOK In order to allow for an open communication between our management and your Management, we will provide a logbook in your office. The book will be available to record messages that can be directly answered by our Site Supervisor. Using the system you will know the answers to your concerns first thing in the morning provided directly from our manager. CLIENT LIAISON MEETINGS These meetings are most valuable and necessary. They provide management, yours and ours, interaction. In this way, lines of communication are kept open, insuring the mutual participation of all involved parties. QUALITY CONTROL CONCLUSION As previously stated, BBMC believes that management is the cornerstone of a successful cleaning program. We have developed a program for your facility that will provide you with the necessary management and Quality Control procedures to insure the continual success of the cleaning program. This success is not based on one opinion or one form of inspection. The secret of BBMC success is in the combination of the programs outlined in this proposal. This approach permits us to control the expected cleaning standard. 14 f�Cll 31r_1 181 3to]iTiIA_11M=1:AT/IN4 It is our commitment to provide our customers with the best value and quality in building and facility maintenance services. We at the Bell Building Maintenance Company firmly believe that our continuous success depend on the following principles that we adhere to: • Performance- Value-added Services and Accurate Fulfillments • Speed- Prompt and On -time, 24 hour Services and Responses • Quality- Quality Works through Management Program • Reliability- Consistent and Predictable Services These principles guarantee our valued customers the full benefits of a performance -oriented, highly -responsive company that consistently performs outstanding work. Our continuous efforts to reinvent and improve ourselves, have allowed us to offer top quality work at a competitive price. Today, we are a premier quality and value-added provider that boasts many loyal clients who have been long satisfied with our responsive services. We maintain a double redundancy at our customer service center to help us respond to any emergency without undue delay. A project - specific supervisor and a service representative are assigned to each client and project, to help facilitate site familiarization and staff/resource management. All our team members and staffs are trained and are familiar with our proprietary "in process' inspection and follow-up procedures to ensure highest quality level of service and maximize customer satisfaction. COMPANY CODE OF CONDUCT We adhere to all published guidelines and recommendations by U.S. Labor Department, the State of California, and the Fair Labor Association, as well as other non -governmental entities. We have taken measures to ensure fair and quality working conditions for those who work for us. The detailed COMPANY CODE OF CONDUCT, which articulates of our company's principles on these important issues, can be obtained through request. We pay our employees competitive and prevailing wage rates and company paid vacations, holidays, sick leave, and health insurance. BBMC also offers personnel a performance incentive program and reward program. 15 EXHIBIT A VALUE- ADDED SERVICES Based on our knowledge and experience in dealing with various type of facility maintenance, BBMC is very aware of the significance of the proper floor care and has developed advanced techniques and acquired nationally well known franchised professional services to supplement our facility service solutions, such as Marblelife, EnduraCrete. Gumbusters and Experts Window Wash. See SPECIAL CLEANING SERVICES section. BBMC differentiates itself from other firms in our industry by our performance and ability to meet and exceed our client's specific expectations. BBMC will provide services according to the contract, but has the following value-added services that exceed our client's expectations. BBMC stands behind our services with a 100% service guarantee. • Complete Carpet Care including interim and restorative work. • Hard Floor Care such as strip & wax and sealing of floors including linoleum, terrazzo, natural wood, and quarry tiles. • Marble and stone floor care maintenance, polishing, and renovation.- MARBLELIFE • Concrete floor polishing, staining, and overlayments - ENDURACRETE • Restroom ceramic tile and grout restorations.- MIDAS restoration system. • Gum removal on entry ways, sidewalks, and parking structures- machine and high pressure steam machine. 16 EXHIBIT A REQUEST FOR PROPOSAL RFP NO.14-002 PRCSA FOR PROVIDING PARK JANITORIAL MAINTENANCE SERVICES FOR CITY OF SANTA ANA PARK FACILITIES KEY RFP DATES: Issue Date: Pre -proposal Conference: Proposal Due Date: February 20, 2014 February 27.2014 March 26, 2014 at 5:00 p.m. BELL BUILDING MAINTENANCE COMPANY 17 EXHIBIT A EXHIBIT C CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR PROVIDING PARK JANITORIAL MAINTENANCE SERVICES PROPOSERS CERTIFICATION AND COST PROPOSAL Certification - I certify that I have read, understand and agree to the terms and conditions of this Request for Proposals. I have examined the Scope of Services (Exhibit A) and am familiar with the scope of work locations. I am familiar with all the existing conditions and limitation that may impact work requests. I understand and agree that I am responsible for reporting any errors, omissions or discrepancies to the City for clarification prior to the submission of my proposal. Proposal Item Price - Provide costs for maintaining each of the locations and service categories listed below at the level of quality described in the detailed specifications (Exhibit A and all attachments). Fee must be inclusive of all costs, including but not limited to, direct and indirect costs for labor, overhead, incidental supplies, travel, mileage, and fuel. Any special materials will be purchased by the contractor only after discussed and authorized by the City projects manager or designee in writing. A. PARK RESTROOM-CABIN SERVICES Park Address Cost/Mo. CostfYr. Deviations District A 1 Stadium Press Box 602 N. Flower St. 585 7,020 2 Stadium West Side Restrooms 602 N. Flower St. 360 4,320 3 Stadium East Side Restrooms 602 N. Flower St. 360 4,320 4 Stadium Player Locker Rooms 602 N. Flower St. 520 6,240 5 Stadium Officials Locker Room 602 N. Flower St. 280 3,360 6 Stadium West Side Concession Bldg. 602 N. Flower St. 350 4,200 7 Stadium East Side Concession Bldg. 602 N. Flower St. 350 4,200 District 1 1 Campesino 3311 W. Fifth St. 320 3,840 2 Edna 2140 W. Edna Dr. 320 3,840 3 El Salvador 1825 W. Civic Center Dr. 320 1840 4 Riverview 1817 W. 21st St. 320 3,840 5 Rosita 706 N. Newhope St. 320 3,840 Park Janitorial Maintenance Services RFP 14-002 Page 18 EXHIBIT A Park Address Cost/Mo. CostlYr. Deviations District 2 1 Angels 914 W. Third St. 320 3,840 2 Cabrillo 1820 E. Fruit St. 320 3,840 3 Fisher Restroom 2501 N. Flower St. 320 3,840 4 Fisher Cabin 2501 N. Flower St. 320 3,840 5 Logan 1009 N. Custer St. 320 3,840 6 Portola 1700 E. Santa Clara Ave. 320 3,840 7 Santiago RR "A" 2535 N. Main St. 210 2,520 8 Santiago RR "B" 2535 N. Main St. 210 2,520 9 Santiago Cabin 2535 N. Main St. 180 2,160 District 3 1 Delhi 2314 S. Halladay St. 360 4,320 2 Madison 1528 S. Standard St. 360 4,320 3 Memorial 2102 S. Flower St. 360 4,320 4 Sandpointe 3700 S. Birch St. 360 4,320 District 4 1 Adams 2302 S. Raitt St. 360 4,320 2 Centennial "A" 3000 W. Edinger Ave. 250 3,000 3 Centennial "B" 3000 W. Edinger Ave. 250 3,000 4 Centennial "C" 3000 W. Edinger Ave. 250 3,000 5 Centennial HGHS 3000 W. Edinger Ave. 360 4,320 6 DYSC "A" includes locker room and restrooms 3000 W. Edinger Ave. 450 5,400 7 DYSC "B" 3000 W. Edinger Ave. 250 3,000 8 Heritage 4812 W. Camille St. 360 320 9 Jerome 726 S. Center St. 360 ,320 Park Janitorial Maintenance Services RFP 14-002 Page 19 EXHIBIT A Park Address Cost/Mo. Cost/Yr. Deviations 10 Santa Anita 300 S. Figueroa St. 360 4,320 11 Thornton 1801 W. Segerstrom St. 360 4,320 12 Windsor 2915 W. LaVerne Ave. 360 4,320 37 Total Totals 12,335 148,020 The City reserves the right to delete one or more sites from this contract with 30 days written notice. B. SPECIALIZED SERVICES A. Labor Hourly Wage 1 Maintenance Supervisor $ 22.00 2 Maintenance Service Leadworker $ 10.50 3 Maintenance Service Laborer $ 9.00 4 Journeyman Electrician $ 28.00 5-Apprentice Electrician $ 15.00 6--Journeyman Plumber $ 28.00 7 Apprentice Plumber $ 15.00 8 Journeyman Painter $ 18.00 9 Apprentice Painter $ 10.00 B. Add -On Services Cost 1 Price By Square Foot Per Month — Park Restroom 1x Day $ 3.00 2 Price By Square Foot Per Month — Park Restroom 2x Day $ 2.75 3 Price By Square Foot Per Month- Cabin $ 2.50 4 Price By Square Foot Per Month- Stadium $ 2.50 3 Price By Square Foot Per Job — Pressure Wash Exterior Surfaces i.e. Walls, Roofs, Entrances, Areas Around Build in s/Restrooms, Stadium Bleachers, Etc. $ 0.45 Park Janitorial Maintenance Services RFP 14-002 Page 20 EXHIBIT A Vill. PROPOSAL FORM The undersigned contractor agrees to provide park restroom janitorial services in accordance with the specifications included in Exhibit A. I/We have stated herein the services and fees that I/we will furnish and deliver as specified. Award shall be based upon the evaluation criteria included in Section IV. Where there is a discrepancy between words and figures, words shall govern. The City of Santa Ana reserves the right to cancel any agreement in the event that terms of this agreement are violated. Bell Building Maintenance Name of Contractor Signature of Authorized Rep. (Person. Firm. Corp.) 5170 Sepulveda Blvd. # 180 Los Angeles CA 90280 Bruce M. Hwang, Vice President Address Name and Title (Please Print) March 25, 2014 Address Date 818-385-0790 818-385-0730 Telephone Number Fax Number Park Janitorial Maintenance Services RFP 14-002 Page 21 EXHIBIT A EXHIBIT D CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR PROVIDING PARK JANITORIAL MAINTENANCE SERVICES REFERENCES List and describe fully the contracts performed by your firm which demonstrate your ability to provide the supplies, equipment or services included in the scope of the proposal specifications. Attach additional pages if required. The City reserves the right to contact each of the references listed for additional information regarding your frrm's qualifications. Reference Customer Name: Sunkist Grower Contact Individual: Mark Lewis Address: 14130 Riverside Dr. Phone Number: 818-9864800 Sherman Oaks CA 90280 Facsimile Number: Contract Amount: $ 124,500 / Annual Year: On Going since 1990 Description of supplies, equipment, or services provided: Provide janitorial service for last 25 yea Customer Name: City Address: 534 N. Barranca A Covina, CA 91723 Contract Amount: 48,000 / Contact Individual: Paul Hirtz Phone Number: 626-858-7249 Facsimile Number: Year: On Going since 2004 Description of supplies, equipment, or services provided: Provide janitorial and related service at the City Hall, Senior Center, Library. Customer Name: City of Santa Clarita Contact Individual: Ron Fierro Address: 23920 Valencia Blvd. Phone Number: 661-266-4040 Santa Clarita, Ca 91322 Facsimile Number: Contract Amount:110,980 / Annual Year: On Going since 2001 Description of supplies, equipment, or services provided: Provide janitorial and day porter related services THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED Park Janitorial Maintenance Services RFP 14-002 Page 32 WNIMa31r_1 EXHIBIT E CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR PROVIDING PARK JANITORIAL MAINTENANCE SERVICES PROPOSER'S STATEMENT Proposer understands and agrees that this written RFP (or any part thereof specifically designated and accepted by the City of Santa Ana, hereinafter City) shall constitute the entire agreement between proposer and the City only after it has been accepted by the City Council, endorsed by the Clerk of the Council with her signature and official seal noting hereon the action of approval of the Council, signed by the Executive Director or his duly authorized agent, and signed by the City Attorney, denoting his approval of the form of this document, and its execution, and when it or an exact copy of it has been either delivered to proposer or deposited with the United States Postal Service properly addressed to the proposer with the correct postage affixed thereto. Proposer further agrees that upon delivery (as defined above) of the accepted agreement he/she will furnish City all required bonds and certificate of liability insurance within ten (10) days (excluding Saturdays, Sundays and City's legal holidays), or the funds, check, draft, or proposer's bond substituted in lieu thereof accompanying this proposal shall become the property of the City and shall be considered as payment of damages due to the delay and other causes suffered by City because of the failure to furnish the necessary bonds and because it is distinctly agreed that the proof of damages actually suffered by City is difficult to ascertain; otherwise said funds, check drafts, or proposer's bond substituted in lieu thereof shall be returned to the undersigned. Proposer understands that a proposal is required for the entire work, that the estimated quantities set forth in the RFP schedule are solely for the purpose of comparing proposals, and that final compensation under the contract will be based upon the actual quantities of work satisfactorily completed. All terms contained in the specifications, the certification of nondiscrimination by contractors, and the required insurance certificates are to be incorporated by reference into this agreement and are made specifically as part of this RFP. Firm: Bell Building Maintenance Signed and Printed Name: Bruce Hwang Date: _ March 25,2014 THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL -twai6J 11uii� Park Janitorial Maintenance Services RFP 14-002 Page 33 EXHIBIT A EXHIBIT F CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR PROVIDING PARK JANITORIAL MAINTENANCE SERVICES CERTIFICATION OF NONDISCRIMINATION BY CONTRACTOR The undersigned contractor or corporate officer, during the performance of this contract, certifies as follows: 1. The contractor shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, or national origin. The contractor shall take affirmative action to ensure that applicants are employed, and that employees are treated during employment without, regard to their race, color, religion, sex, or national origin. Such action shall include, but not be limited to, the following: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or temunation; rates of pay or other forms of compensation; and selection for training, including apprenticeship. The contractor agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided setting forth the provisions of this nondiscrimination clause. 2. The contractor shall, in all solicitations or advertisements for employees placed by or on behalf of the contractor, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. 3. The contractor shall send to each labor union or representative of workers with which he has a collective bargaining agreement or other contract or understanding, a notice to be provided advising the said labor union or workers' representatives of the contractor's commitments under this section, and shall post copies of the notice in conspicuous places available to employees and applicants for employment. 4. The contractor shall comply with all provisions of Executive Order 11246 of September 24, 1965, and of the rules, regulations, and relevant orders of the Secretary of Labor. 5. The contractor shall furnish all information and reports required by Executive Order 11246 of September 24, 1965, and by rules, regulations, and orders of the Secretary of Labor, or pursuant thereto, and will permit access to his/her books, records, and accounts by the administering agency and the Secretary of Labor for purposes of investigation, to ascertain compliance with such rules, regulations, and orders. 6. In the event of the contractor's noncompliance with the nondiscrimination clauses of this contract or with any of the said rules, regulations, or orders, the contract may be canceled, terminated, or suspended in whole or in part and the contractor may be declared ineligible for further government contracts or federally assisted construction/services contracts in accordance with procedures authorized in Executive Order 11246 of September 24, 1965,and such other sanctions may be imposed and remedies invoked as provided in Executive Order 11246 of September 24, 1965, or by rule, regulations, or order of the Secretary of Labor, or as otherwise provided by law. 7. The contractor shall include the portion of the sentence immediately preceding paragraph 1 and the provisions of paragraphs 1 through 7 in every subcontract or purchase order unless exempted by Park Janitorial Maintenance Services RFP 14-002 Page 34 EXHIBIT A rules, regulations, or orders of the Secretary of Labor issued pursuant to Section 204 of Executive Order 11246 of September 24, 1965, so that such provisions will be binding upon each subcontract or purchase order as the administering agency may direct as means of enforcing such provisions, including sanctions for noncompliance; provided, however, that in the event the contractor becomes involved in, or is threatened with, litigation by a subcontractor or vendor as a result of such direction by the administering agency, the contractor may request that the United States enter into such litigation to protect the interests of the United States. S. Pursuant to California Labor Code Section 1735, as added by Chapter 643 Slats. 1039, and as amended, no discrimination shall be made in the employment of persons because of race, religious creed, color national origin, ancestry, physical handicaps, mental condition, marital status, or sex of such persons, except as provided in Section 1420, and any contractor violating this section is subject to all the penalties imposed for a violation of the chapter. Firm: Bell Building Maintenance Signed and Printed Name: Bruce M. Hwang Title: Vice President THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED Park Janitorial Maintenance Services RFP 14-002 Page 35 EXHIBIT A EXHIBIT G CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR PROVIDING PARK JANITORIAL MAINTENANCE SERVICES RESPONSIBLE PROPOSER — SUPPLEMENTAL QUESTIONNAIRE t. How many years has your organization been in business in California as a contractor under your present business name and license number? 33 years If you performed same business under a different business name with same ownership and operation management and changed name due to, but not limited to, bankruptcy, loss, or license, please complete an additional and separate questionnaire. 2. What is your firm's average gross revenue for the last three years? $ 5.8 million a year 3. Is your firm currently the debtor in a bankruptcy case? ❑ Yes ❑ No If "yes," indicate the case number, bankruptcy court, and the date on which the petition was filed. Case Number Bankruptcy Court Date Filed 4. Was your firm in bankruptcy any time during the last five years? (This question refers only to a bankruptcy action that was not described in answer to Question 2, above.) ❑ Yes ❑ No If "yes," indicate the case number, bankruptcy court, and the date on which the petition was filed. Case Number Bankruptcy Court Date Filed 5. Has any California State License Board license held by your firm or its responsible managing employee or responsible managing officer been suspended within the last five years? ❑ Yes ❑ No 6. At any time in the last five years, has your firm been assessed and paid liquidated damages after completion of a project, under a services contract with either a public or private owner? ❑ Yes ❑ No 7. Has your firm ever defaulted on a contract? ❑ Yes ❑ No If "yes," explain on a separate page. 8. In the last five years has your firm, or any firm with which any of your company's owners, officers or partners was associated, been debarred, disqualified, removed, or otherwise Park Janitorial Maintenance Services RFP 14-002 Page 36 EXHIBIT A prevented from bidding on, or completing, any government agency project for any reason? ❑ Yes ❑ No If "yes," explain on a separate page. State the name of the organization debarred, the year of the event, the owner of the project, and the basis for the action. 9. In the past five years, has any claim against your firm concerning your firm's work on a project, been filed in court or arbitration? ❑ Yes ❑ No If "yes," on a separate page identify the claim(s) by providing the project name, date of the claim, name of the claimant, the name of the entity the claim was filed against, a brief description of the nature of the claim, the court and case number, and a brief description of the status of the claim (pending or, if resolved, a brief description of the resolution.) 10. In the past five years, has your firm made any claim against a project owner concerning work on a project or payment for a contract, and filed that claim in court or arbitration? ❑ Yes ❑ No If "yes," on a separate page identify the claim(s) by providing the project name, date of the claim, name of the claimant, the name of the entity the claim was filed against, a brief description of the nature of the claim, the court and case number, and a brief description of the status of the claim (pending or, if resolved, a brief description of the resolution.) 11. At any time during the past five years, has any surety company made any payments on your firm's behalf as a result of a default, to satisfy any claims made against a performance or payment bond issued on your firm's behalf in connection with a project, either public or private? ❑ Yes ❑ No 12. In the last five years, has any insurance carrier, for any form of insurance, refused to renew the insurance policy for your firm? ❑ Yes ❑ No 13. Has your firm or any of its owners, officers, or partners ever been liable in a civil suit, or found guilty in a criminal action, for making any false claim or material misrepresentation to any public agency or entity? ❑ Yes ❑ No 14. Has your firm or any of its owners, officers or partners ever been convicted of a federal or state crime of fraud, theft, or any other act of dishonesty? ❑ Yes ❑ No If "yes," identify on a separate page, the person or persons convicted, the court case and number, the crimes and the year convicted. 15. If your firm was required to pay a premium of more than one percent for a performance and payment bond on any project(s) on which your firm worked at any time during the last three years, state the percentage that your firm was required to pay. You may provide an explanation for a percentage rate higher than one percent, if you wish to do so. Park Janitorial Maintenance Services RFP 14-002 Page 37 EXHIBIT A 16. During the last five years, has your firm ever been denied bond credit by a surety company, or has there ever been a period of time when your firm had no surety bond in place during a project when one was required? ❑ Yes ❑ No 17. Has Cal -OSHA cited and assessed penalties against the contractor or its associates for any "serious," "willful' or "repeat" violations of its safety or health regulations in the past five years? ❑ Yes ❑ No (Note: If you have filed an appeal of a citation, and the Occupational Safety and Health Appeals Board has not yet ruled on your appeal, you need not include information about it.) If "yes," on a separate page describe the citations, the party against whom the citation was made, date of citation, nature of the violation, project on which the citation was issued, owner of the project, and the amount of penalty paid, if any. State the case number and the date of any OSHAB decision. 18. Has the Federal Occupational Safety and Health Administration cited and assessed penalties against the contractor or its associates in the past five years? ❑ Yes ❑ No (Note: If an appeal of the citation has been filed and the Appeals Board has not yet ruled, or there is a court appeal pending, you need not include information about the citation.) If "yes," on a separate page describe the citation, the party against whom the citation was made, date of citation, nature of the violation, project on which the citation was issued, owner of project, and the amount of penalty paid, if any. State the case number and date of any decision. 19. During the last five years, has there been more than one occasion in which the General contractor or its associates have been penalized or required to pay back wages for failure to comply with the federal Davis -Bacon prevailing wage requirements? ❑ Yes ❑ No If "yes," on a separate page, describe the violator, nature of each violation, name of the project, date of its completion, the public agency for which it was constructed, the number of employees who were initially underpaid and the amount of back wages and penalties that were assessed. THIS FORM MUST BE COMPT,ETED AND INCLUDED WITH THE PROPOSAL, PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED Park Janitorial Maintenance Services RFP 14-002 Page 38 M0cn:3rr_1 EXI--f I ,(T I CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR PROVIDING PARK JANITORIAL MAINTENANCE SERVICES NONCOLLUSION AFFIDAVIT NON -COLLUSION AFFIDAVIT (Title 23 United States Code Section 112 and Public Contract Code Section 7106) To the CITY OF SANTA ANA In accordance with Title 23 United States Code Section 112 and Public Contract Code 7106 the proposer declares that the proposal is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the proposal is genuine and not collusive or sham; that the proposer has not directly or indirectly induced or solicited any other proposer to put in a false or sham proposal, and has not directly or indirectly colluded, conspired, connived or agreed with any proposer or anyone else to put in a sham proposal, or that anyone shall refrain from bidding; that the proposer has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the proposal price of the proposer or any proposer, or to fix any overhead, profit, or cost element of the proposal price, or of that of any other proposer, or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract; that all statements contained in the proposal are true; and, further, that the proposer has not, directly or indirectly, submitted his or her proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid, and will not pay, any fee to any corporation, partnership, company association, organization, bid depository, or to any member or agent thereof to effectuate a collusive or sham proposal. Note: The above non -collusion affidavit is part of the proposal, Signing this proposal on the signature portion thereof shall also constitute signature of this non -collusion affidavit. Proposers are cautioned that making a false certification may subject the certifier to criminal prosecution. Signed State of California, County Subscribed and sworn to (or affirmed) before me on this 26`h day of March, 2014_, by Chan H Yang , proved to me on the basis of satisfactory evidence to be the person(s) who appeared before me. Notary Public Signature Notary Public Seal THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED Park Janitorial Maintenance Services RFP 14-002 Page 39 *40" lira EXHIBIT I CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR PROVIDING PARK JANITORIAL MAINTENANCE SERVICES 11. SAMPLE ADDITIONAL INSURED ENDORSEMENT III. FOR COMMERCIAL GENERAL LIABILITY POLICY Insurance Company INSURANCELAND This endorsement modifies such insurance as is afforded by the provisions of Policy # GL 7004578 relating to the following: 1. The City of Santa Ana, 20 Civic Center Plaza, Santa Ana, California 92701; its officers, employees, agents, volunteers and representatives are named as additional insureds ("additional insureds") with regard to liability and defense of suits arising from the operations and uses performed by or on behalf of the named insured. 2. With respect to claims arising out of the operations and uses performed by or on behalf of the named insured, such insurance as is afforded by this policy is primary and is not additional to or contributing with any other insurance carried by or for the benefit of the additional insureds. 3. This insurance applies separately to each insured against whom claim is made or suit is brought except with respect to the company's limits of liability. The inclusion of any person or organization as an insured shall not affect any right which such person or organization would have as a claimant if not so included. 4. With respect to the additional insureds, this insurance shall not be cancelled, or materially reduced in coverage or limits except after thirty (30) days written notice has been given to the City of Santa Ana, 20 Civic Center Plaza, Santa Ana, California 92701. (Completion of the following, including countersignature, is required to make this endorsement effective.) Effective March 1, 2014 this endorsement form as a part of Policy # GL7004578 Issued to Bell Building Maintenance Named Insured Countersigned by Authorized Representative Park Janitorial Maintenance Services RFP 14-002 Page 40 EXHIBIT A SAMPLE ONLY EXHIBIT C-1 CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR PROVIDING PARK JANITORIAL MAINTENANCE SERVICES PROPOSERS CERTIFICATION AND COST PROPOSAL Certification - I certify that I have read, understand and agree to the terms and conditions of this Request for Proposals. I have examined the Scope of Services (Exhibit A-1 and A-2) and am familiar with the scope of work locations. I am familiar with all the existing conditions and limitation that may impact work requests. I understand and agree that I am responsible for reporting any errors, omissions or discrepancies to the City for clarification prior to the submission of my proposal. Proposal Item Price - Provide costs for maintaining each of the locations and service categories listed below at the level of quality described in the detailed specifications (Exhibit A-1 and A-2 and all attachments). Fee must be inclusive of all costs, including but not limited to, direct and indirect costs for labor, overhead, incidental supplies, travel, mileage, and fuel. Any special materials will be purchased by the contractor only after discussed and authorized by the City projects manager or designee in writing. (1) PARK BUILDING MAINTENANCE SERVICES Park Address Cost/Mo. Cost/Yr. Deviations District 1 1 Rosita-Salgado Center 706 N. Newhope St. 450 5,400 2 Rosita-Salgado Pool 706 N. Newhope St. 275 3,300 3 Rosita-Salgado Gym 706 N. Newhope St. 625 500 District 2 1 Logan Center 1009 N. Custer St. 395 740 2 Santiago Nature Center 510 E. Memory Lane 350 1200 3 Santiago Lawn Bowling Center 510 E. Memory Lane 295 3,540 District 3 1 Memorial Center 2102 S. Flower St. 275 3,300 2 Memorial Pool 2102 S. Flower St. 650 7,800 3 Sandpointe 3700 S. Birch St. 320 3,840 4 Cypress Center 625 S. Cypress Ave. 450 5,400 Total 4,085 9,020 The City reserves the right to delete one or more sites from this contract with 30 days written notice. Park Janitorial Maintenance Services RFP 14-002 Page 41 (2) SPECIALIZED SERVICES A. Labor Hourly Wage 1 Maintenance Supervisor $ 22.00 2 Maintenance Service Leadworker $ 10.50 3 Maintenance Service Laborer $ 9.00 4 Journeyman Electrician $ 28.00 5 Apprentice Electrician $ 15.00 6 Journeyman Plumber $ 28.00 7 Apprentice Plumber $ 15.00 8 Journeyman Painter $ 18.00 9 Apprentice Painter $ 10.00 B. Add -On Services Cost 1 Price By Square Foot Per Month — Building Maintenance $ 0.08 2 Price By Square Foot Per Month — Gym Maintenance $ 0.03 3 Price By Square Foot Per Job — Pressure Wash Exterior Surfaces i.e. Walls, Roofs, Entrances, Areas Around Buildin s/Restrooms, Stadium Bleachers, Etc. $ 0.40 Park Janitorial Maintenance Services RFP 14-002 Page 42 EXHIBIT A VIII. PROPOSAL FORM The undersigned contractor agrees to provide park restroom janitorial services in accordance with the specifications included in Exhibit A-1 and A-2. I/We have stated herein the services and fees that I/we will furnish and deliver as specified. Award shall be based upon the evaluation criteria included in Section IV. Where there is a discrepancy between words and figures, words shall govern. The City of Santa Ana reserves the right to cancel any agreement in the event that terms of this agreement are violated. Bell Building Maintenance Name of Contractor Signature of Authorized Rep. (Person, Firm, Corp.) 5170 Sepulveda # 180 Sherman Oaks, CA 90280 Bruce M. Hwang Vice President Address Name and Title (Please Print) March 25, 2014 Address Date 818-385-0790 818-385-0730 Telephone Number Fax Number Park Janitorial Maintenance Services RFP 14-002 Page 43 *3:11 3rrM EXHIBIT D-1 CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR PROVIDING PARK BUILDING MAINTENANCE SERVICES REFERENCES List and describe fully the contracts performed by your firm which demonstrate your ability to provide the supplies, equipment or services included in the scope of the proposal specifications. Attach additional pages_if required. The City reserves the right to contact each of the references listed for additional information regarding your firm's qualifications. Reference Customer Name: Sunkist Grower Contact Individual: Mark Lewis Address: 14130 Riverside Dr. Phone Number: 818-986-4800 Sherman Oaks CA 90280 Contract Amount: $ 124,500 / Annual Year: On Going since 1990 Description of supplies, equipment, or services provided: Provide janitorial service for last 25 yea Customer Name: City Address: 534 N. Barranca Covina, CA 91723 Contact Individual: Paul Hirtz Phone Number: 626-858- Facsimile Number: Contract Amount: 48,000 / Annual Year: On Going since 2004 Description of supplies, equipment, or services provided: Provide janitorial and related service at the City Hall, Senior Center Library. Customer Name: City of Santa Address: 23920 Valencia Blvd. Santa Clarita Ca 91322 Contract Amount:110,980 / Contact Individual: Ron Fierro Phone Number: 661-266-4040 Facsimile Number: Year: On Going since 2001 Description of supplies, equipment, or services provided: Provide janitorial and day porter related services THIS FORM MUST BE COMPLETE-D-AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED Park Janitorial Maintenance Services RFP 14-002 Page 33 EXHIBIT A REQUEST FOR PROPOSAL RFP NO. 14-002 PRCSA FOR PROVIDING PARK JANITORIAL MAINTENANCE SERVICES FOR CITY OF SANTA ANA PARK FACILITIES KEY RFP DATES: Issue Date: February 20, 2014 Pre -proposal Conference: February 27.2014 Proposal Due Date: March 13, 2014 at 5:00 p.m. EXHIBIT A CITY OF SANTA ANA SAMPLE REQUEST FOR PROPOSAL FOR TABLE OF CONTENTS 1. INTRODUCTION 4 II. PERIOD OF CONTRACT 4 III. OPTION OF RENEWAL 4 IV. FISCAL NONFUNDING CLAUSE 4 V. PROPOSAL DEPOSIT AND PERFORMANCE BOND 4 VI. SCOPE OF WORK/SERVICES 5 VII. GENERAL INFORMATION 5 Vill. COORDINATION 6 IX. PROPOSER RESPONSIBILITIES 6 X. LICENSE REQUIREMENTS 6 XI. INITIATION/KICK OFF MEETING 6 XII. CITY BUSINESS LICENSE 6 XIII. ADDENDA 6 XIV. RULES FOR PROPOSALS 7 XV. PRE -PROPOSAL CONFERENCE 7 XVI. E-MAIL COMMUNICATIONS AND INTERPRETATIONS/CLARIFICATIONS 7 XVII. SUBMITTAL INFORMATION AND DEADLINE 7 XVIII. SUBMITTAL REQUIREMENTS 7 XIX. CONTRACTOR SELECTION — PROPOSAL AND EVALUATION 9 XX. PUBLIC RECORDS 10 XXI. PROTESTS 10 EXHIBIT A SCOPE OF SERVICES 11 (Exhibits B-1 have been removed and replaced by proposal completed set) 20 EXHIBIT B SAMPLE AGREEMENT 28 EXHIBIT C PROPOSERS CERTIFICATION AND COST PROPOSAL 32 EXHIBIT D OFFERERS REFERENCES 33 EXHIBIT E PROPOSERS STATEMENT 34 EXHIBIT F CERTIFICATION OF NONDISCRIMINATION BY CONTRACTOR 36 EXHIBIT G RESPONSIBLE PROPOSER — SUPPLEMENTAL QUESTIONNAIRE 36 EXHIBIT H NONCOLLUSION AFFIDAVIT 40 EXHIBIT I SAMPLE ADDITIONAL INSURED ENDORSEMENT Park Janitorial Maintenance Services RFP 14-002 Page 3 00:11.311/d1 CITY OF SANTA ANA REQUEST FOR PROPOSAL FOR PROVIDING PARK JANITORIAL MAINTENANCE SERVICES The City of Santa Ana is issuing this Request for Proposals (RFP) for providing park janitorial services in Districts A-1-2-3-4, and is interested in receiving proposals from contractors for providing park janitorial services at 37 park facilities listed in Exhibit C. The detailed specification included as Exhibit A describes the quality of work that is expected from the contractor. II. PERIOD OF CONTRACT Unless earlier terminated as allowed for in the agreement, contract term shall be for a period of 24 months with two two-year options to renew. The contract term is anticipated to commence after City Council award of this contract and upon receipt and approval of all required bonds and insurance documents. The projected contract award date is May 20, 2014, with a commencement date of June 1, 2014 and may be adjusted as necessary. III. OPTION OF RENEWAL The term of this agreement may include provision for renewals as set forth in the Scope of Services, attached as Exhibit A. IV. FISCAL NONFUNDING CLAUSE In the event sufficient budgeted funds are not available for a new fiscal period, the City shall retain the right to notify the provider of such occurrence in writing at least thirty (30) days before the end of the current fiscal period and terminate the contract on the last day of the current fiscal period without penalty or expense to the City. V. PROPOSAL DEPOSIT AND PERFORMANCE BOND A proposal deposit in the amount of five percent (5%) of the total proposed annual contract amount set forth in Exhibit C shall accompany each proposal. The proposal deposit must be in the form of a bid bond, cashier's check, certified check, bank draft, letter of credit, trust company treasurer's check, or money order. Checks shall be payable to the City of Santa Ana. NO PERSONAL OR COMPANY CHECKS WILL BE ACCEPTED. Proposal deposit of the unsuccessful proposers shall be returned upon award of contract by the City. The successful proposer shall supply a payment bond in the amount of fifty percent (50%) of the successfully awarded total annual contract amount of the proposal prior to execution of the contract. Upon receipt of the payment bond, the proposal deposit will be returned. The proposal deposit is subject to be forfeited if the successful proposer fails to execute the written contract and furnish the required payment bond, or to satisfy any other conditions present within a reasonable time as determined by the City. The payment Park Janitorial Maintenance Services RFP 14-002 Page 4 EXHIBIT A bond is to be renewed annually and submitted by the contractor in the amount of 50% of the annual contract amount. VI. SCOPE OF WORKISERVICES The scope of work may include any and all work efforts related to the Janitorial Maintenance Services as set forth in EXHIBIT A - SCOPE OF SERVICES. The contractor shall be an independent contractor capable of providing experienced, knowledgeable and professional staff. The contractor shall be responsive and maintain excellent working relationships with City residents, businesses, government officials and City staff. The contractor shall provide adequate staffing levels at all times and adhere to established schedules. The contractor shall comply with all federal, state and local laws, rules, regulations, ordinances, and statutes. VII. GENERAL INFORMATION A. The term of the contract will begin after the contract award by the City Council and approval of required bonds. B. When determined appropriate, the City will provide information in its possession relevant to preparation of required information in RFP. The City will provide only the staff assistance and documentation specifically referred to herein. C. The proposer shall be responsible for retaining data, records and documentation for the preparation of the required information. These materials shall be made available to the City as requested by the City. D. This RFP does not commit the City to pay costs incurred in preparation of a response to this RFP. All costs incurred in the preparation of the proposal, the submission of additional information, attendance at pre -proposal conference, negotiations with City, and/or any other aspect of a proposal prior to award of a written contract will be borne by the proposer. The City reserves the right to accept or reject the combined or separate components of this proposal in part or in its entirety or to waive any informality or technical defect in the proposal. All data, documents and other products used, developed, or produced during response preparation of the RFP will become property of the City. All responses to the RFP shall become property of the City. Proposer information identified as proprietary information shall be maintained confidential, to the extent allowed under the California Public Records Act. The City reserves the right to reject, replace and approve any and all subcontractors. All subcontractor(s) shall be identified in the response to the RFP and the City reserves the right to reject any subcontractor(s). Subcontractors shall be the responsibility of the prime contractor and the City shall assume no liability of such subcontractors. Park Janitorial Maintenance Services RFP 14-002 Page 5 EXHIBIT A Vill. COORDINATION Coordination by the awarded proposer with the City, other contractors, and agencies will be required to achieve satisfactory and timely delivery of the required services. Coordination may include, but not be limited to, coordination with neighborhood and civic groups, local and/or state agency boards, and attendance at City Commission, Agency, and Council meetings,. The City will decide the manner in which the coordination efforts with be conducted. At the City's option, coordination efforts may be performed by the proposer's direct contact, by the proposer acting through the City or by the City only. When coordination efforts require agreements, such agreements shall be coordinated through the City. IX. PROPOSER RESPONSIBILITIES The selected proposer will assume responsibilities for all services in its proposal. The selected proposer shall identify a sole point of contact with the greatest knowledge in regard to the required service operations and contractual matters, including payment of any and all charges resulting from the Agreement. X. LICENSE REQUIREMENTS In accordance with Section 3300 of the California Public Contract Code, the City has determined that the proposer shall possess a valid California C27 Contractor's license. XI. INITIATION/KICK OFF MEETING The successful proposer will be required to meet with City staff prior to commencement of services or at any time as required by the City, to discuss and agree on operational issues including transition of services and scheduling. XII. CITY BUSINESS LICENSE The selected proposer shall be required to obtain a City of Santa Ana Business license within thirty (30) days of selection and must provide a copy to the City projects manager or designee prior to commencing any work in Santa Ana. XIII. ADDENDA Any subsequent changes in RFP from the date of preparation to date of submittal will result in an addendum or amendment by the issuing office. Notification of such addendum or amendment shall be effected by posting on City's website, as set forth in the Notice Inviting Proposals. Park Janitorial Maintenance Services RFP 14-002 Page 6 :*:4:u:31r_i XIV. RULES FOR PROPOSALS The signer of the RFP must declare in writing that the only person, persons, company, or parties interested in the proposal as principals are named therein; that the proposal is made without collusion with any other person, persons, company, or parties submitting a proposal; that it is in all respects fair and in good faith without collusion or fraud, and that the signer of the proposal has full authority to bind the proposer (Exhibit H). XV. PRE -PROPOSAL CONFERENCE A pre -proposal conference is scheduled for Thursday, February 27, 9:00 a.m. at the City of Santa Ana Corporate Yard, Administration Building, 220 S. Daisy Ave., 2nd floor Training Room, Santa Ana, CA 92703. The meeting will include a brief discussion of the specifications and will be followed by a question -and -answer session and job walk. All questions must be submitted in written form. After the pre -proposal conference, City will respond by posting and addendum on the City website (santa-ana.org/bids-rfp). It is highly recommended that proposer operation/field supervisors attend this meeting. XVI. E-MAIL COMMUNICATIONS AND INTERPRETATIONS/CLARIFICATIONS To facilitate the RFP process, proposers are required to monitor the City's Bid and RFP page at santa-ana.org/bids-rfp. No oral interpretations will be made by the City to any proposer as to the meaning of requirements identified herein, including the Scope of Services and Terms and Conditions. Every request for such an interpretation must be made in writing via e-mail to the projects manager no fewer than five Q calendar days prior to the date and time set for opening of proposals. Significant interpretations or clarification will be made by an addendum to this RFP, which will be posted to the website. Addenda may become part of the agreement documents. XVII. SUBMITTAL INFORMATION AND DEADLINE Proposals are due to the City of Santa Ana, at the date, time, and location set forth on the Notice Inviting Proposals. Faxed and e-mail proposals will not be accepted. XVIII. SUBMITTAL REQUIREMENTS The RFP is intended to assess and evaluate each firm's capabilities as they apply to the proposed project. Submittal of Proposal A. One 1 oriofnat of the response to the RFP shall be signed by a company official with the power to bind the company. Park Janitorial Maintenance Services RFP 14-002 Page 7 EXHIBIT A B. Six (6) copies shall also be provided. C. One (1) pdf cooof the submittal on a compact disc, USB flash drive or equivalent Each firm must address each of the following items in its response to the RFP: A. Statement of Qualifications - In order to maintain uniformity, the Statement of Qualifications must be limited to a MAXIMUM of 20 PAGES (excluding front and back covers, section dividers and exhibits). The page limitation includes all appendices, attachments, and supplemental information. The following information is required: 1. Cover Letter — A letter signed by a principal or authorized representative who can make legally binding commitments for the entity. 2. Firm and Personnel Experience: A profile of the firm's experience, including the names and experience of personnel and sub -consultants who will be providing services. At a minimum, this should include the project manager/principal agent, associates in charge when project manager/principal agent is unavailable, key personnel, and an organization chart identifying only those who will perform work for the proposed project and the percentage of each individual's time devoted to this project. The project manager/principal agent shall be the primary contact person to represent your firm and will be the person to conduct the presentation, if invited for an interview. 3. Implementation Plan: Proposer shall submit a general description of the deliverables and timelines to implement the project. 4. Proposal Deposit (Bid Bond): Five -percent (5%) of the total proposed annual contract amount of the proposal in Exhibit C. EXHIBIT C — PROPOSERS CERTIFICATION AND COST PROPOSAL C. EXHIBIT D — REFERENCES — The Proposer shall submit a list of agencies, past and present, for which you have provided work similar to the scope identified in this RFP (Exhibit A) within the last 5 years. D. EXHIBIT E - PROPOSERS STATEMENT E. EXHIBIT F —CERTIFICATION OF NONDISCRIMINATION BY CONTRACTOR F. EXHIBIT G — RESPONSIBLE PROPOSER — SUPPLEMENTAL QUESTIONNAIRE G. EXHIBIT H — NONCOLLUSION AFFIDAVIT H. The proposal must be completely responsive to the RFP. Any deviations to the requirements of this RFP must be included in the proposal. Such exceptions must be included as a separate element of the proposal entitled "Exceptions and Deviations." The Executive Director, in his sole and absolute discretion, may authorize or deny any exceptions. Park Janitorial Maintenance Services RFP 14-002 Page 8 EXHIBITA XIX. The City reserves the right to reject any or all proposals submitted and no representation is made hereby that any contract will be awarded pursuant to this RFP or otherwise. The City reserves the right to waive minor inconsistencies in submitted proposals. CONTRACTOR SELECTION — PROPOSAL AND EVALUATION The criteria for evaluating the proposals submitted will take the following items into consideration: The response to this Request for Proposals should contain documentation of contractor's credentials and expertise in this field. Consideration will be given to contractors with demonstrable and documented experience in similar work. An evaluation committee will review the responses received and interview the companies who submit the most responsive proposals. The following evaluation criteria and weights will be used to evaluate the bids: Capability and Experience of Contractor (25%) 1. Ability of contractor and his/her ball diamond infield maintenance sub -contractor to obtain the staff and equipment necessary to perform specifications as outlined in the contractor's business plan 2. Qualifications of certified irrigation techs assigned to this job, and number of FTE's assigned. Required documentation must be submitted with proposal. 3. Training and safety precautions taken to perform specifications 4. Experience of supervisory and management staff assigned to the contract 5. The value of any new product or service suggestions or other new ideas or enhancements 6. List of equipment by manufacturer's name, model number, hours in service and attachments to be used during the agreement period. Past Performances (25%) 1. Past record of performance on contracts of similar size and scope with Santa Ana or other governmental agencies including such factors as reliability, adherence to specifications and compliance with contract terms and conditions 2. Past record of performance on requests for extra work, including ability to accurately bid jobs, cost competitiveness, and quality of work 3. Acceptable, verifiable references and site reviews Cost of Proposal (50%) 1. Cost of base proposal 2. Cost of specialized services Based upon the foregoing criteria, all proposals shall be ranked by score. Only those proposals receiving a score above 70 will be considered for award. The City reserves the right to award the contract to any proposer with a score above 70. FOLLOW-UP OF EVALUATION PROCESS BY CONTRACTOR Contractors may follow up on the evaluation of the proposals by contacting Frank Hernandez, via email at Fernandez@santa-ana.org. Park Janitorial Maintenance Services RFP 14-002 Page 9 l*:clr:3rIll The proposals will be reviewed by a committee of City team members. The committee wil evaluate proposers based on the response to the RFP and the City evaluation criteria set forth above. A final score will be calculated for each submitted proposal and used to rank the proposers. The committee may interview the top tier of proposers and recommend award of the contract to the proposer who will provide the best quality service at minimum cost to the City. The City reserves the right to negotiate pricing and for additional terms. City reserves the right to begin negotiations and enter into a contract without interviews or further discussions. XX. PUBLIC RECORDS Proposals will become public record after award of contract. Proposer information identified as proprietary information shall be maintained confidential, to the extent allowed under the California Public Records Act. XXI. PROTESTS Bidders may file a "protest" of a RFP with the City's Purchasing Department. In order for a Bidder's protest to be considered valid, the protest must: A. Be filed in writing within five (5) business days of either the RFP posted date or before 5:00 p.m. of the 5th business day following the posting of Bid Results/Notice of Intent to Award Contract on the City's website; B. Clearly identify the specific irregularity or accusation; C. Clearly identify the specific City staff determination or recommendation being protested; D. Specify, in detail, the grounds of the protest and the facts supporting the protest; and E. Include all relevant, supporting documentation with the protest at time of filing. If the protest does not comply with each of these requirements, it will be rejected as invalid. If the protest is valid, the City's Purchasing Manager, or other designated City staff member, shall review the basis of the protest and all relevant information. The Purchasing Manager will provide a written decision to the protestor within fourteen (14) calendar days. The protestor may then appeal the decision of the Purchasing Manager to the Assistant Finance Director within five (5) calendar days of the date of the written decision from the Purchasing Manager. The Assistant Finance Director will provide a written decision to the protestor's appeal. The decision from the Assistant Finance Director is final and no further appeals will be considered. Park Janitorial Maintenance Services RFP 14-002 Page 10 EXHIBIT A EXHIBIT A CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR PROVIDING PARK JANITORIAL MAINTENANCE SERVICES SCOPE OF SERVICES DESCRIPTION AND SCOPE OF WORK The City of Santa Ana is issuing this Request for Proposals (RFP) for providing park janitorial maintenance services. I. GENERAL CONDITIONS A. FUNCTIONS AND RESPONSIBILITIES 1. City Representative's Authority The City's Representative is the only person authorized to direct changes in any of the requirements under the Agreement and, not withstanding any provisions contained elsewhere in the Agreement, and said authority remains solely in the City's Representative. In the event that the Contractor effects any such changes at the direction of any person other than the City's Representative, the changes will be considered to have been made without authority and solely at the risk of the Contractor. In addition, the City's Representative shall have the authority to accept/reject materials, workmanship and to make changes in work or schedule, when the City determines that no extra costs are involved. The City's Representative shall also have the authority to suspend portions of the specifications and withhold the cost of the suspended portion of the agreement at his/her discretion. The intent of these specifications is known by the City of Santa Ana. Any questions relating to the interpretation of these specifications must be addressed, in writing, prior to the start of work. When the performance of the work or completion per schedule is determined to be sub -standard, the City's Representative may recommend that all or a portion of payment be withheld. Payment to be withheld shall be deducted from the next monthly payment due, or if the amount is insufficient to cover payment, the Contractor shall be liable for said deficiency and will be billed accordingly. The City's Representative, or his authorized representative shall decide all questions, which may arise as to the manner of performance and completion per schedule, acceptable fulfillment of the Agreement by the Contractor, interpretation of the specifications, and compensation, including completion of work by alternate sources. 2. Contractor a) Local Office The Contractor shall maintain a physical office within the 714 area code (local office). The local office shall be open Monday through Friday 8:00 a.m. to 5:00 Park Janitorial Maintenance Services RFP 14-002 Page 11 EXHIBIT A p.m. with a company representative present at all times. Answering services or mobile telephones will not be considered a local office. b) Submittals Prior to contract commencement, and by the first of every month thereafter, Contractor shall submit to the City's Representative: 1) a detailed annual, monthly and weekly work schedule consistent with task frequencies in Exhibit A; 2) time sheets of employees assigned to the contract areas; 3) names and titles of all persons working on the project and their qualifications; and 4) type and quantities of equipment, materials and/or chemicals to be used on the project. The information contained in the above referenced documents shall be updated with any new information as changes occur. The City's Representative shall be immediately notified of any changes to the above information. c) Uniforms and Vehicle Identification The Contractor shall provide to all field personnel a standard uniform including but not limited to uniform company hats, collared work shirts, pants, jackets, vests and ANSI approved safety shoes. All uniforms will be marked with some form of company logo or other form of identification. All vehicles and equipment on the project site shall be in operable and working condition, clean appearance without visible damage, dirt graffiti etc. In addition, all vehicles shall have the company's name, contractor's license number and contact information clearly identified on the right and left side doors. B. SAFETY REQUIREMENTS All work performed under this contract shall be completed with maximum safety as the priority above all other requirements. In the event unsafe work is observed by City staff or otherwise reported, the Director may at his discretion order Contractor to stop performing and pay all costs and or damages resulting from the delay. All work performed under this contract shall be performed in strict compliance with all federal, state and local safety laws, regulations or other authoritative mandates that protect workers in the general public, including but not limited to, OSHA safety mandates on traffic closure, excavation/trenching/shoring, confined space and hazardous waste identification and transport. C. SAFETY NOTIFICATION If Contractor identifies a potential safety issue, Contractor shall: Notify the public that potentially unsafe conditions exist by installing yellow "Caution Tape" and "A" frame barricades or equal substitute around the condition. Notify the Director of the condition first by phone and then in writing (e-mail is acceptable) including digital photographs of the potential safety concern. Once the Park Janitorial Maintenance Services RFP 14-002 Page 12 EXHIBIT A Contractor has notified the City and the public of the condition, as specified above, Contractor shall have no further responsibility regarding the condition. D. UNDERGROUND ALERT SYSTEMS Underground Alert Systems (telephone number 1-800-422-4133) must be notified 48- hours in advance prior to any excavation work. E. PROPERTY DAMAGE Any damage to private property caused by Contractor shall be immediately reported to the property owner. Contractors shall pay for any damage caused to private property in performing this agreement. F. ACCESS TO PRIVATE PROPERTY Prior to any work involving private property, the Contractor shall notify the City of the proposed work and obtain all necessary permits and/or consent required from City and/or property owner. G. PROTECTION AND RESTORATION OF EXISTING IMPROVEMENTS The Contractor shall protect City and/or private property adjacent to work areas including sprinkler systems, drain pipes, lawns, brick work, plantings, masonry work, fences, walls, sidewalks, street paving, etc., located on either public or private property. Contractor shall, at its expense, replace any property that is removed or damaged, other than property pre - approved for removal. H. TRAFFIC CONTROL I. The Contractor will not interrupt traffic flow on City streets without obtaining a permit. In situations where it is necessary to restrict traffic flow, the Contractor will contact the appropriate City department and obtain all necessary permits and/or consent from the responsible public agency. All traffic control work performed under this contract shall be performed in strict compliance with all federal, state and local safety laws, regulations or other authoritative mandates that protect workers in the general public, including but not limited to, OSHA safety mandates on traffic closure, J. MONTHLY REPORTS Prior to the first day of each month the Contractor shall submit the following reports: 1) number of employees, employees daily work schedule by location and crew/task(s);2) recycled waste report; and, 3) material use report. K. WATER COST Park Janitorial Maintenance Services RFP 14-002 Page 13 City will pay for water used by Contractor pursuant to this agreement. Should the amount of water applied be considered excessive and the City Representative can quantify what is considered normal water use from excessive then the Contractor shall pay the cost of the excess water. II. JANITORIAL MAINTENANCE SPECIFICATIONS A. DEFINITIONS 1. "City's Representative" shall mean the Executive Director of Parks, Recreation and Community Services designated representative. 2. "Cleaning" shall mean the practice of thoroughly removing all stains, foreign materials, mineral deposits, etc. to achieve a high quality "like new" appearance. 3. "Sanitizing" shall mean to disinfect (eradicate disease causing agents) by use of germicidal or other approved disinfecting products. 4. "Polishing" shall mean, following cleaning, using products to enhance the "shine" of the surface being polished. B. SCOPE OF WORK It is the intent of this agreement to continually improve the quality of the facilities. The Contractor shall provide all labor, training, materials, tools, equipment, transportation, hauling, dumping, chemicals and other items needed to perform high quality park janitorial maintenance pursuant to the terms defined herein. The Contractor shall provide all park janitorial maintenance at work sites listed herein, including, but not limited to cleaning, scrubbing, polishing, toilets, urinals, doors, walls, floors, ceilings, windows, partitions, dispensers, hand rails plumbing fixtures, and replacing burned out lights, lens covers, removing foreign materials i.e. paper wads stuck to ceilings, walls, etc. In addition, the Contractor shall clean the exterior of the building surfaces including the walls, roof, windows, etc. and, other services required to maintain the work sites in a safe, attractive and useable condition. Contractor understands that it is assuming maintenance responsibility of the parks/locations "as is" and is responsible for improving all aspects of the parks facilities to the quality described in these specifications and interpreted by the Director's Representative. C. AGREEMENT START-UP Beginning from the start date of the agreement the Contractor shall have one month to visit each building and park restroom to provide a one-time start-up service. The Contractor shall provide extra labor, equipment, materials, at no additional cost to the City, to raise the quality of janitorial maintenance to the level specified in the agreement/specifications. Following the Contractor's start-up at each building/park restroom, the City representative will meet with the Contractor to inspect the facility and either approve or cite the areas within the specifications where the Contractor shall provide further quality janitorial maintenance. If at the end of the one month start-up period the Contractor has not completed the start-up service to the satisfaction of the City's representative, the City shall Park Janitorial Maintenance Services RFP 14-002 Page 14 EXHIBIT A withhold the City's estimated cost of performing this service from the Contractor's upcoming monthly invoice. The City will hire another Contractor to complete the start-up to the satisfaction of the City's Representative. D. BUILDING SECURITY The Contractor's shall provide the City at the beginning of the agreement a matrix listing the name of his/her custodians, what buildings they will service, what time the buildings will be serviced, what vehicles they drive (make, model and license number). This information will be copied to the Santa Ana Park Rangers and the Santa Ana Police Department for security purposes. The contractor shall keep all exterior doors locked during the performance of work or as otherwise directed and shall ensure that all doors are locked at the end of the shift unless otherwise noted. Offices with security systems shall have them activated immediately after work is completed in that area. The Contractor shall be responsible for any lost keys, card keys and any inherent damages (i.e., re -keying of whole facility). This cost shall be withheld from contractor's payment(s). The decision to re -key the whole facility is solely that of the City's Representative. E. EQUIPMENT USAGE There shall be no usage of City equipment, telephones, or facilities by the contractor's staff. The City may ask the contractor to remove staff from the site if they are found to be in violation of this policy. Electrical power (110) volts will be furnished by the City at existing power outlets for the contractor's use to operate such equipment as is necessary in the conduct of his work. The Contractor shall be responsible for any damage caused to the electrical outlets and their covers caused by the improper disconnection of equipment. Cold water will also be made available as necessary for cleaning. F. EXTRA WORK It is the City's intent to keep parks and other public recreational sites in a beautiful and exceptionally well maintained condition. This specification is designed to continuously improve parks and public recreational sites. It is with this intent in mind that the City's Representative may consider authorizing extra work. Extra work will not be initiated without written authorization. In emergency situations, a not to exceed price may be submitted by contractor via e-mail for review/approval by City. The City's Representative may request that the Contractor submit proposals for extra work in order to improve the grounds -landscape in the contract sites. The Contractor shall submit proposals using the City's Proposal for Extra Work Spreadsheet. The Contractor shall complete the spreadsheet in its entirety using his/her proposed extra work pricing (that is a part of this agreement) in order for the proposal to be considered. City reserves the right to request materials/equipment receipts with invoices. All labor shall be quoted on a "not to exceed" basis and City will only pay for labor actually incurred. City will pay up to 15% mark-up on parts and materials. Park Janitorial Maintenance Services RFP 14-002 Page 15 EXHIBIT A G. OUTSIDE OF SCOPE Damage or malfunction to plant material or irrigation system equipment (from valve to water meter), with the exception of irrigation heads and lateral lines, by any of the following may be considered outside the scope of this Agreement: (1) Acts of God (2) Civil Disorder (3) Vehicle Collision (excluding Contractor and its employees and subs) (4) Excavation or re -surfacing of the street (5) Power failures (6) Underground wiring damage Contractor will not be considered responsible for replacement. Contractor must prove to the satisfaction of Director that one of the above occurred in order to be excused from performing under the Agreement. Scheduling of Work - Routine Maintenance a) The Contractor shall provide park janitorial maintenance between in the evening hours and be responsible for locking up the restrooms at the designated park closing time Monday through Sunday. The schedule may be modified at the City Representative's request. b) The Contractor shall establish schedules of "routine work" to be followed in the performance of this contract. Schedules listing the name and size of specific crews performing daily, weekly, monthly, annual and periodic maintenance shall be submitted to the City's Representative each month. A copy of these schedules shall be provided to the City's Representative prior the performance, and any changes in scheduling shall be reported in writing. The schedule shall include days of the week and what person/crew will be performing specific work in accordance with the specification. Each person/crew will be identified and list the number of employees by job classification. Once the initial schedule of ..routine work" is completed the Contractor shall notify the City's Representative in writing before any changes are made. 2. Work Force a) Contractor's supervisory personnel (Supervisors) shall have a combination of five years' experience or education in Building Engineering/Maintenance Services, Mechanical Engineering, or related science. Supervisors shall also possess janitorial management skills required to implement modern methods and newly developed janitorial maintenance procedures and/or practices. Supervisors shall accompany the City's Representative on weekly inspection tours of the contract sites. During the tour the Supervisor shall indicate the work completed the previous week, any changes that were made or are being contemplated and the work scheduled for the upcoming week and month. b) The City's Representative may evaluate each of the Contractor's staff and if he/she finds that a Contract employee is not performing to the satisfaction of Park Janitorial Maintenance Services RFP 14-002 Page 16 AW011 I111W-A the Director, the Director shall require the Contractor to remove any employee from work sites at his or her discretion. 3. Materials a) The Contractor shall submit to the Director a list of all materials and/or chemicals that may be used pursuant to the terms of this Agreement. The list shall include Material Safety Data Sheets and chemical analysis where applicable, recommended usage and any other manufacturers data that may be pertinent. The list must be submitted before any materials/chemicals are used pursuant to this Agreement. 4. Trash Disposal and Recycling All waste shall be removed from the park site/facilities daily and disposed of in the Contractor's waste receptacles As an alternative, the City may allow Contractor to dispose of waste and trash in bins provided by the City. The City will determine the amount of waste and trash allowed to be dumped in these bins based on historical amounts. Any additional disposal fees must be paid by Contractor. At no time will the contractor be allowed to dispose of trash or waste that was not collected as part of this contract. If the City finds that the contractor is disposing of trash from other contracts, the City will discontinue this service for the contractor and the contractor will be required to pay for their own trash service. H. ROUTINE MAINTENANCE Routine maintenance shall include but not be limited to the following services performed at the Work Sites listed in Exhibit C. Daily Cleaning Schedule — Restrooms, Showers and Locker Rooms. a) Restock all supplies daily so dispensers are completely full. Replace vandalized dispensers with approved manufacturer and model dispensers to Park Maintenance specifications upon discovery. Dispensers will be provided by the City. b) Flush toilets and urinals prior to finishing and add approved products. c) Check toilets and urinals for stoppages and use plunger and/or hand auger to unplug. Note that the should the Contractor be unsuccessful in unplugging the toilet or urinal causing the City to unclog the unit, and the clog is unplugged by plunger and/or hand auger, the cost for this service will be deducted from the Contractor's next monthly invoice. d) If stoppages cannot be unplugged or if other plumbing problems are noticeable, notify the City's Representative immediately. Park Janitorial Maintenance Services RFP 14-002 Page 17 X4.0 3rr_I e) Remove all stains, dust, litter, debris and otherwise foreign matter on all interior surfaces including doors, sills, partitions, floors, walls, ceilings, etc. This includes, but not limited to, wads of paper stuck on ceilings, tape, etc. f) Empty, clean and sanitize receptacles inside and out. g) Sweep and mop entire floor with approved germicidal cleanser/solution. Hosing out restrooms is not an acceptable practice. h) Clean and sanitize all surfaces, including walls, doors, partitions, door/window jambs, vents, light fixtures, ceilings, etc. Tile floors and walls shall be cleaned and polished. i) Clean, sanitize interior and exterior of washbasins and around all fixtures to remove mineral deposits, water spots, dirt, grim, and any other unclean condition. Polish all metal fixtures surfaces, inside and out, including but not limited to toilets, urinals, plumbing, sinks, flush valves, mounting plates, dispensers, nuts, screws, traps, hose bibs, water connections, handrails, mirrors, etc. using approved products. j) Clean and disinfect benches using approved germicidal cleanser. m) Inspect and replace burned out lights at the Contractor's expense inside and outside the building using approved products. k) Clean and disinfect lockers (inside, outside and tops) using approved germicidal cleanser. Throw away any trash found in unlocked lockers or on top of lockers. 1) Clean and sanitize shower walls, fixtures and curtains using approved germicidal cleanser. m) Pick-up, clean, sanitizes and removes trash and debris, including but not limited to feces, urine, paper, within 10' feet of the building in each direction. n) Clean exterior of the building free of all foreign materials including paper wads, confetti, tape, slap tags, cob webs, dust, etc. o) Turn off lights once work is completed. 2. Weekly Cleaning Schedule — Restrooms, Showers and Locker Rooms a) Polish all tiles surfaces using approved product to achieve a high quality appearance. b) Inspect shower curtains. If curtains are worn, the Contractor shall replace them at his own expense with a shower curtain product acceptable to the City's Representative. Park Janitorial Maintenance Services RFP 14-002 Page 18 EXHIBIT A c) Clean light fixtures and protective coverings inside and out using approved germicidal cleanser. 3. Monthly Cleaning Schedule — Restrooms, Showers and Locker Rooms a) Clean and resurface floor surfaces using approved products per the manufacturer's specifications. b) Use pumice stone or other product/tool to remove mineral buildup from around fixtures in the restroom. c) Pressure wash all exterior wall and pavement surfaces to remove dirt, dust, debris, stains, etc. to within 10' of the building. 4. Bi-Annual Cleaning Schedule a) Pressure wash roofs to remove dirt, dust, debris, stains, etc. 5. Approved Park Restroom Supplies a) Toilet Tissue - Acclaim White Singlefold Interfolded Bath Tissue item # 10101 — 00 b) Scott Bathroom Roll Tissue, item # 05102 20, 4.4 x4.5 inches. 6. Approved Cleaning Supplies a) For cleaning urinals and commodes Colossus #160S b) For cleaning polished and brushed chrome Sheila Shine c) Metal/Chrome polish Sheila Shine d) Disinfectant Versatile #180 Park Janitorial Maintenance Services RFP 14-002 Page 19 EXHIBIT A ADDENDUM NO. 1 REQUEST FOR PROPOSAL FOR PROVIDING PARK JANITORIAL MAINTENANCE SERVICES FOR DISTRICT 1-2-3-4-A RFP REFERENCE NO: 14-002 ***REVISED DATE DUE: MARCH 24, 2014-5:00pm*** Notice is hereby given that the City of Santa Ana, Parks, Recreation and Community Services Agency has made certain modifications, additions, and/or deletions, in the specifications to RFP NO: 14-002 FOR PROVIDING PARK JANITORIAL MAINTENANCE SERVICES FOR DISTRICT 1-2-3-4-A. This addendum shall become a part of the original Request for Proposal due by the REVISED due date of March 24, 2014 at 5:00 p.m. This addendum is provided in response to questions asked at the pre -proposal conference conducted on February 27, 2014. 1. Request For Proposal, Item X. License Requirements has been revised as follows: a. Add City Business License and Federal Tax Identification Number. b. Delete California C27 Contractor's license Request For Proposal, Item XIX. Contractor Selection — Proposal and Evaluation has been revised as follows: a. Add 1. Ability of contractor and his/her "pressure washing sub -contractor" to... b. Delete ball diamond infield sub -contractor. 3. Request For Proposal, Table of Contents has been revised as follows: a. Add Attachment 1, Sub -Contractor Pressure Wash Maintenance b. Add Attachment 2, City of Santa Ana Park Services Janitorial Maintenance Standards (Attachment 2, has been provided in an electronic format to the Company) 4. Exhibit A Description and Scope of Work, H. Routine Maintenance has been revised as follows: a. Add r. Daily Cleaning Services — "Offices, Stadium Press Box, Closets, Storage Rooms," Restrooms, Showers and Locker Rooms b. Add 2. Weekly Cleaning Services — "Offices, Stadium Press Box, Closets, Storage Rooms," Restrooms, Showers and Locker Rooms EXHIBIT A c. Add 3. Monthly Cleaning Services — "Offices, Stadium Press Box, Closets, Storage Rooms," Restrooms, Showers and Locker Rooms I Add 4. Bi-Annual Cleaning Services — "Offices, Stadium Press Box, Closets, Storage Rooms," Restrooms, Showers and Locker Rooms Exhibit A Description and Scope of Work, H. Routine Maintenance, 1. Daily Cleaning Services — Restrooms, Locker Rooms and Showers has been revised as follows: a. Add p) Clean and polish exterior of the building amenities (attached) including but not limited to drinking fountains, lights, Knox boxes, plaques, windows (except Stadium Press Box), etc. of dirt, grime, all foreign materials including paper wads, confetti, tape, slap tags, cob webs, dust, etc. b. Add q) Clean interior windows free of dirt, grime, tape, smudges, streaks, etc. to achieve a clear glass condition. This includes Stadium Press Box. 6. Exhibit A Description and Scope of Work, H. Routine Maintenance, 3. Monthly Cleaning Schedule — Restrooms, Showers and Locker Rooms has been revised as follows: a. Add d) Scrub floors and base boards completely clean of dirt, grim, stains, etc. using a power walls -behind floor scrubber and hand held power scrubber being careful not to damage flooring. 7. Exhibit A Description and Scope of Work, H. Routine Maintenance, 4. Bi-Annual Cleaning Schedule — Restrooms, Showers and Locker Rooms has been revised as follows: a. Add d) Clean exterior of Stadium Press Box windows free of dirt, grime, tape, smudges, streaks, etc. to achieve a clear glass condition. Should you have any question, or require additional information, please contact Frank Hernandez, (714) 571-4218, fliernandezgsanta-ana.org. 2 EXHIBIT A ATTACHMENT NO. 1 SUB -CONTRACTOR PRESSURE WASH MAINTENANCE DISTRICTS 1-2-3-4-A 1.0 Scope of Work 1.1 City Business License and Federal Tax Identification Number are required for pressure washing contractors specializing in pavement and surface high- pressure and high -heat cleaning services. 1.2 REQUIRED SUB -CONTRACTORS Contractor shall enter into separate agreements with one of the contractors listed below. These sub -contractors shall perform all pressure washing -cleaning specialized maintenance in accordance with this specification. 1.3 1.4 • BCGR LLC Mark Wetherell 9 Calvados Newport Beach, CA 92657 949.292.7693 • Hydroblast Steve Amman 726 W. Angue Ave, Unit G Orange, CA 92868 714.639.8518 Other companies interested in becoming a subcontractor may do so by demonstrating to the City equal or better equipment, staff and can demonstrate a history of providing equal high -quality pressure -washing -cleaning services in other cities may be considered. EQUIPMENT Contractor shall or greater: use a Landa Pressure Washer with the following specifications • ECOS filtered reclaim water vacuum system • PDHW diesel hot water pressure washer • Delivers 3,500 psi with a 4.7 GPM flow rate • Heater that will deliver over 180 degree water and steam • Kubota electric start engine with tri-plunger belt drive Landa for 7 years • 400 gallon water storage tank Operators shall have a minimum of pressure washing -cleaning services. LT pump warrantied years of experience performing quality MOM. VIRI ADDENDUM NO.2 REQUEST FOR PROPOSAL FOR PROVIDING PARK JANITORIAL MAINTENANCE SERVICES FOR DISTRICT 1-2-3-4-A RFP REFERENCE NO: 14-002 ***REVISED DATE DUE: MARCH 26, 2014-5:00PM*** This addendum is provided in response to questions received. 1. On page 11 it says the Contractor shall maintain a physical office within the 714 area code. Can it also be 949? The physical office does not need to be within the 714 area code, but the selected contractor does need to be able to respond to issues within a reasonable time period. 2. Page 17: Trash Disposal and Recycling. Can you explain more about the waste? Do we have a location where the trash can be dumped at City facilities? Currently the City does not have a location to dump both trash and recycled waste. The contractors are therefore required to haul trash away and dispose waste offsite. 3. Is there a storage area for all of the paper supplies at each location? Yes 4. Page 18: Section in: Are we required to purchase the light bulbs at all locations or it is at our expense to just insert the lights? Contractors are required to purchase and replace burned out lights at their own expense. This negates any loss of time from the City providing the lights to the contractor. Furthermore, the City will approve any energy conserving light that illuminates a "white" light. 5. Who is going to provide all the consumable supplies? Example: Paper towels, toilet paper, soap, seat covers and trash can liners? These items are to be provided by contractors 6. Are we only required to clean the two restrooms at each park? What about the other buildings at some of the parks? Just the restroons, with exception to the Dan Young Soccer Complex which has shower/locker rooms, the Stadium which has team shower/locker rooms/official locker room/press box and the buildings/gyms identified in this addendum. This addendum adds Exhibit A-1 Park Building Maintenance Services and Exhibit A-2 Gymnasium Maintenance Services scope of work. The specifications to maintain these newly added buildings are a part of this addendum. Additionally, Exhibits C-1 and D-1 are added to this addendum and are required to be submitted along with Exhibit C and D. (Exhibits C-I and D-I have beend removed and replaced by Proposal completed set) EXHIBIT A EXHIBIT A-1 CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR PROVIDING PARK BUILDING MAINTENANCE SERVICES SCOPE OF SERVICES DESCRIPTION AND SCOPE OF WORK The City of Santa Ana is issuing this Request for Proposals (RFP) for providing park janitorial maintenance services. I. GENERAL CONDITIONS A. FUNCTIONS AND RESPONSIBILITIES 1. City Representative's Authority The City's Representative is the only person authorized to direct changes in any of the requirements under the Agreement and, not withstanding any provisions contained elsewhere in the Agreement, and said authority remains solely in the City's Representative. In the event that the Contractor effects any such changes at the direction of any person other than the City's Representative, the changes will be considered to have been made without authority and solely at the risk of the Contractor. In addition, the City's Representative shall have the authority to accept/reject materials, workmanship and to make changes in work or schedule, when the City determines that no extra costs are involved. The City's Representative shall also have the authority to suspend portions of the specifications and withhold the cost of the suspended portion of the agreement at his/her discretion. The intent of these specifications is known by the City of Santa Ana. Any questions relating to the interpretation of these specifications must be addressed, in writing, prior to the start of work. When the performance of the work or completion per schedule is determined to be sub -standard, the City's Representative may recommend that all or a portion of payment be withheld. Payment to be withheld shall be deducted from the next monthly payment due, or if the amount is insufficient to cover payment, the Contractor shall be liable for said deficiency and will be billed accordingly. The City's Representative, or his authorized representative shall decide all questions, which may arise as to the manner of performance and completion per schedule, acceptable fulfillment of the Agreement by the Contractor, interpretation of the specifications, and compensation, including completion of work by alternate sources. 2. Contractor a) Local Office The Contractor shall maintain a physical office within the 714 area code (local office). The local office shall be open Monday through Friday 8:00 a.m. to 5:00 Park Janitorial Maintenance Services RFP 14-002 4011117rr_1 p.m. with a company representative present at all times. Answering services or mobile telephones will not be considered a local office. b) Submittals Prior to contract commencement, and by the first of every month thereafter, Contractor shall submit to the City's Representative: 1) a detailed annual, monthly and weekly work schedule consistent with task frequencies in Exhibit A-1; 2) time sheets of employees assigned to the contract areas; 3) names and titles of all persons working on the project and their qualifications; and 4) type and quantities of equipment, materials and/or chemicals to be used on the project. The information contained in the above referenced documents shall be updated with any new information as changes occur. The City's Representative shall be immediately notified of any changes to the above information. c) Uniforms and Vehicle Identification The Contractor shall provide to all field personnel a standard uniform including but not limited to uniform company hats, collared work shirts, pants, jackets, vests and ANSI approved safety shoes. All uniforms will be marked with some form of company logo or other form of identification. All vehicles and equipment on the project site shall be in operable and working condition, clean appearance without visible damage, dirt graffiti etc. In addition, all vehicles shall have the company's name, contractor's license number and contact information clearly identified on the right and left side doors. B. SAFETY REQUIREMENTS All work performed under this contract shall be completed with maximum safety as the priority above all other requirements. In the event unsafe work is observed by City staff or otherwise reported, the City Representative may at his discretion order Contractor to stop performing and pay all costs and or damages resulting from the delay. All work performed under this contract shall be performed in strict compliance with all federal, state and local safety laws, regulations or other authoritative mandates that protect workers in the general public, including but not limited to, OSHA safety mandates on traffic closure, excavation/trenching/shoring, confined space and hazardous waste identification and transport. C. SAFETY NOTIFICATION If Contractor identifies a potential safety issue, Contractor shall: 1. Notify the public that potentially unsafe conditions exist by installing yellow "Caution Tape" and "A" frame barricades or equal substitute around the condition. 2. Notify the City Representative of the condition first by phone and then in writing (e-mail is acceptable) including digital photographs of the potential safety concern. Once the Park Janitorial Maintenance Services RFP 14-002 EXHIBIT A Contractor has notified the City and the public of the condition, as specified above, Contractor shall have no further responsibility regarding the condition. D. UNDERGROUND ALERT SYSTEMS Underground Alert Systems (telephone number 1-800-422-4133) must be notified 48- hours in advance prior to any excavation work. E. PROPERTY DAMAGE Any damage to private property caused by Contractor shall be immediately reported to the property owner. Contractors shall pay for any damage caused to private property in performing this agreement. F. ACCESS TO PRIVATE PROPERTY Prior to any work involving private property, the Contractor shall notify the City of the proposed work and obtain all necessary permits and/or consent required from City and/or property owner. G. PROTECTION AND RESTORATION OF EXISTING IMPROVEMENTS The Contractor shall protect City and/or private property adjacent to work areas including sprinkler systems, drain pipes, lawns, brick work, plantings, masonry work, fences, walls, sidewalks, street paving, etc., located on either public or private property. Contractor shall, at its expense, replace any property that is removed or damaged, other than property pre - approved for removal. H. TRAFFIC CONTROL The Contractor will not interrupt traffic flow on City streets without obtaining a permit. In situations where it is necessary to restrict traffic flow, the Contractor will contact the appropriate City department and obtain all necessary permits and/or consent from the responsible public agency. All traffic control work performed under this contract shall be performed in strict compliance with all federal, state and local safety laws, regulations or other authoritative mandates that protect workers in the general public, including but not limited to, OSHA safety mandates on traffic closure, MONTHLY REPORTS Prior to the first day of each month the Contractor shall submit the following reports: 1) number of employees, employees daily work schedule by location and crew/task(s);2) recycled waste report; and, 3) material use report. J. WATER COST Park Janitorial Maintenance Services RFP 14-002 City will pay for water used by Contractor pursuant to this agreement. Should the amount of water applied be considered excessive and the City Representative can quantify what is considered normal water use from excessive then the Contractor shall pay the cost of the excess water. II. JANITORIAL MAINTENANCE SPECIFICATIONS A. DEFINITIONS 1. "City's Representative" shall mean the Executive Director of Parks, Recreation and Community Services designated representative. 2. "Cleaning" shall mean the practice of thoroughly removing all stains, foreign materials, gum, mineral deposits, etc. to achieve a high quality "like new" appearance. 3. "Sanitizing" shall mean to disinfect (eradicate disease causing agents) by use of germicidal or other approved disinfecting products. 4. "Polishing" shall mean, following cleaning, using products to enhance the "shine" of the surface being polished. B. SCOPE OF WORK It is the intent of this agreement to continually improve the quality of the facilities. The Contractor shall provide all labor, training, materials, tools, equipment, transportation, hauling, dumping, chemicals and other items needed to perform high quality park janitorial maintenance pursuant to the terms defined herein. The Contractor shall provide all park building janitorial maintenance at work sites listed herein, including, but not limited to cleaning, scrubbing, polishing of windows, desks, cabinets, computers, phones, kitchen appliances, hanging amenities (clocks, pictures, Knox boxes, etc.),toilets, urinals, doors, walls, floors, ceilings, windows, partitions, dispensers, hand rails plumbing fixtures, and replacing burned out lights, lens covers, removing foreign materials i.e. paper wads stuck to ceilings, walls, etc. In addition, the Contractor shall clean the exterior of the building surfaces including the walls, roof, windows, etc. and, other services required to maintain the work sites in a safe, attractive and useable condition. Contractor understands that it is assuming maintenance responsibility of the parks/locations "as is" and is responsible for improving all aspects of the parks facilities to the quality described in these specifications and interpreted by the City's Representative. C. AGREEMENT START-UP Beginning from the start date of the agreement the Contractor shall have one month to visit each building and park restroom to provide a one-time start-up service. The Contractor shall provide extra labor, equipment, materials, at no additional cost to the City, to raise the quality of janitorial maintenance to the level specified in the agreement/specifications. Following the Contractor's start-up at each building/park restroom, the City Representative will meet with the Contractor to inspect the facility and either approve or cite the areas within the specifications where the Contractor shall provide further quality janitorial maintenance. If at the end of the one month start-up period the Contractor has not completed the start-up service to the satisfaction of the City's Representative, the City shall Park Janitorial Maintenance Services RFP 14-002 EXHIBITA withhold the City's estimated cost of performing this service from the Contractor's upcoming monthly invoice. The City will hire another Contractor to complete the start-up to the satisfaction of the City's Representative. D. BUILDING SECURITY The Contractor's shall provide the City at the beginning of the agreement a matrix listing the name of his/her custodians, what buildings they will service, what time the buildings will be serviced, what vehicles they drive (make, model and license number). This information will be copied to the Santa Ana Park Rangers and the Santa Ana Police Department for security purposes. The contractor shall keep all exterior doors locked during the performance of work or as otherwise directed and shall ensure that all doors are locked at the end of the shift unless otherwise noted. Offices with security systems shall have them activated immediately after work is completed in that area. The Contractor shall be responsible for any lost keys, card keys and any inherent damages (i.e., re -keying of whole facility). This cost shall be withheld from contractor's payment(s). The decision to re -key the whole facility is solely that of the City's Representative. E. EQUIPMENT USAGE There shall be no usage of City equipment, telephones, or facilities by the contractor's staff. The City may ask the contractor to remove staff from the site if they are found to be in violation of this policy. Electrical power (110) volts will be furnished by the City at existing power outlets for the contractor's use to operate such equipment as is necessary in the conduct of his work. The Contractor shall be responsible for any damage caused to the electrical outlets and their covers caused by the improper disconnection of equipment. Cold water will also be made available as necessary for cleaning. F. EXTRA WORK It is the City's intent to keep parks and other public recreational sites in a beautiful and exceptionally well maintained condition. This specification is designed to continuously improve parks and public recreational sites. It is with this intent in mind that the City's Representative may consider authorizing extra work. Extra work will not be initiated without written authorization. In emergency situations, a not to exceed price may be submitted by contractor via e-mail for review/approval by City. The City's Representative may request that the Contractor submit proposals for extra work in order to improve the grounds -landscape in the contract sites. The Contractor shall submit proposals using the City's Proposal for Extra Work Spreadsheet. The Contractor shall complete the spreadsheet in its entirety using his/her proposed extra work pricing (that is a part of this agreement) in order for the proposal to be considered. City reserves the right to request materials/equipment receipts with invoices. All labor shall be quoted on a "not to exceed" basis and City will only pay for labor actually incurred. City will pay up to 15% mark-up on parts and materials. Park Janitorial Maintenance Services RFP 14-002 EXHIBIT A G. OUTSIDE OF SCOPE Damage or malfunction to plant material or irrigation system equipment (from valve to water meter), with the exception of irrigation heads and lateral lines, by any of the following may be considered outside the scope of this Agreement: (1) Acts of God (2) Civil Disorder (3) Vehicle Collision (excluding Contractor and its employees and subs) (4) Excavation or re -surfacing of the street (5) Power failures (6) Underground wiring damage Contractor will not be considered responsible for replacement. Contractor must prove to the satisfaction of the City Representative that one of the above occurred in order to be excused from performing under the Agreement. Scheduling of Work— Routine Maintenance a) The Contractor shall provide park janitorial maintenance in the evening hours and be responsible for locking up the buildings at the designated park closing time Monday through Sunday. The schedule may be modified at the City Representative's request. b) The Contractor shall establish schedules of "routine work" to be followed in the performance of this contract. Schedules listing the name and size of specific crews performing daily, weekly, monthly, annual and periodic maintenance shall be submitted to the City's Representative each month. A copy of these schedules shall be provided to the City's Representative prior the performance, and any changes in scheduling shall be reported in writing. The schedule shall include days of the week and what person/crew will be performing specific work in accordance with the specification. Each person/crew will be identified and list the number of employees by job classification. Once the initial schedule of "routine work" is completed the Contractor shall notify the City's Representative in writing before any changes are made. Work Force a) Contractor's supervisory personnel (Supervisors) shall have a combination of five years' experience or education in Building Engineering/Maintenance Services, Mechanical Engineering, or related science. Supervisors shall also possess janitorial management skills required to implement modern methods and newly developed janitorial maintenance procedures and/or practices. Supervisors shall accompany the City's Representative on weekly inspection tours of the contract sites. During the tour the Supervisor shall indicate the work completed the previous week, any changes that were made or are being contemplated and the work scheduled for the upcoming week and month. b) The City's Representative may evaluate each of the Contractor's staff and if he/she finds that a Contract employee is not performing to the satisfaction of Park Janitorial Maintenance Services RFP 14-002 EXHIBIT A the City Representative, the City Representative shall require the Contractor to remove any employee from work sites at his or her discretion. 3. Materials a) The Contractor shall submit to the City Representative a list of all materials and/or chemicals that may be used pursuant to the terms of this Agreement. The list shall include Material Safety Data Sheets and chemical analysis where applicable, recommended usage and any other manufacturers data that may be pertinent. The list must be submitted before any materials/chemicals are used pursuant to this Agreement. 4. Trash Disposal and Recycling All waste shall be removed from the park site/facilities daily and disposed of in the Contractor's waste receptacles As an alternative, the City may allow Contractor to dispose of waste and trash in bins provided by the City. The City will determine the amount of waste and trash allowed to be dumped in these bins based on historical amounts. Any additional disposal fees must be paid by Contractor. At no time will the contractor be allowed to dispose of trash or waste that was not collected as part of this contract. If the City finds that the contractor is disposing of trash from other contracts, the City will discontinue this service for the contractor and the contractor will be required to pay for their own trash service. H. ROUTINE MAINTENANCE Routine maintenance shall include but not be limited to the following services performed at the Work Sites listed in Exhibit C-1. SPECIAL NOTICES -All furniture moved by the Contractor's employees during the performance of any services shall be returned to its appropriate location. All items such as trash receptacles or desk chairs that are moved to enable cleaning underneath or around them shall be returned to their appropriate location. Work areas shall be secured and equipment placed to prevent passage by the general public and City staff. All such work areas shall be denoted as such. Work areas and equipment shall remain under this state/condition until all work is complete, equipment is vacated and passage is safe for all. The proper quantity and type of safety warning signs, such as "Caution — Wet Floor" shall be placed by the Contractor's employees each time such conditions exist that would warrant placement of such signs. Signs are to be picked up and stored in the appropriate janitor room once the condition no longer exists to warrant such signs. Daily Cleaning Schedule a) Restock all supplies daily so dispensers are completely full. Replace vandalized dispensers with approved manufacturer and model dispensers to Park Janitorial Maintenance Services RFP 14-002 EXHIBIT A Park Maintenance specifications upon discovery. Dispensers will be provided by the City. b) Flush toilets and urinals prior to finishing and add approved products. Replace waterless urinal filters with approved urinal manufacturer's cartridges as often as necessary to prevent foul odors and urine back-up. c) Check toilets and urinals for stoppages and use plunger and/or hand auger to unplug. Note that the should the Contractor be unsuccessful in unplugging the toilet or urinal causing the City to unclog the unit, and the clog is unplugged by plunger and/or hand auger, the cost for this service will be deducted from the Contractor's next monthly invoice. d) If stoppages cannot be unplugged or if other plumbing problems are noticeable, notify the City's Representative immediately. e) Remove all stains, dust, litter, debris and otherwise foreign matter on all interior surfaces including doors, sills, partitions, floors, walls, ceilings, windows, etc. This includes, but not limited to, wads of paper stuck on ceilings, tape, etc. f) Empty, clean and sanitize receptacles inside and out. Replace plastic waste receptacles liners so they are neat in appearance. g) Carpeting & Rugs -Vacuum all carpeted -rug areas wall-to-wall including areas immediately adjacent walls and other obstacles. Contractor may elect to sweep these areas out by hand first before vacuuming. h) Tile and other resilient floors and walls shall be swept, mopped using approved germicidal cleansers, and buffed/polished to a non -streaked consistent in appearance luster. i) Clean, dust and sanitize all surfaces inside and out, including walls, blinds, drapes, book cases, books, doors, partitions, door/window jambs, vents, light fixtures, ceilings, windows, window sills, mirrors, computers, telephones, speakers, wall boards, pictures, etc. j) Clean, sanitize interior and exterior of kitchen appliances, cabinets, washbasins, floor drains, and around all fixtures to remove mineral deposits, water spots, dirt, grim, and any other unclean condition. Polish all metal fixtures surfaces, inside and out, including but not limited to toilets, drinking fountains, urinals, plumbing, sinks, flush valves, kitchen vent hoods, mounting plates, dispensers, nuts, screws, traps, hose bibs, water connections, handrails, mirrors, etc. using approved products. k) Kitchens & break rooms -Wash and dry dishes and put away. Clean and sanitize counter tops, tables (surface and hardware, legs, etc.), vending machines, display cases, etc. Park Janitorial Maintenance Services RFP 14-002 EXHIBIT A Furniture -Clean, dust, vacuum, disinfect and polish furniture including but not limited to chairs, tables, cabinets, computers, televisions, exterior of potted plant pots, etc. using approved germicidal cleanser. m) Lamps (lighting replacement) -Inspect and replace burned out interior and exterior lights at the Contractor's expense using approved products. n) Locker Room -Clean and disinfect lockers (inside, outside and tops) using approved germicidal cleanser. Throw away any trash found in unlocked lockers or on top of lockers. Clean, sanitize and polish wood benches and metal hardware. o) Showers -Clean and sanitize shower walls, fixtures and curtains using approved germicidal cleanser. p) Exterior of Building -Pick-up, clean, sanitizes and removes trash and debris, including but not limited to feces, urine, paper, within 10' feet of the building in each direction. q) Exterior Building Service -Clean exterior of the building free of all foreign materials including paper wads, confetti, tape, slap tags, cob webs, dust, etc. r) Outside Patios, Balconies and Building Entryways- Remove cobwebs from overhead surfaces, lights and other amenities affixed to the building entryway areas. This would include cleaning the exterior of glass and metal doors, door thresholds and hardware. Remove any litter, cigarette butts or bird droppings. s) Entrance Glass, Mirrors and Workstation Glass -Thoroughly clean both sides of all surrounding building entry door glass and entry doors for a uniform appearance free of all smudges, fingerprints, stains, streaks, lint, etc. Remove any paper and/or tape. Clean all mirrors in restrooms, locker rooms and fitness center in the same manner as noted above. Spot clean workstation and/or partition glass daily as needed. Entrance Mats -Remove moisture, wet or dry soil, and any debris from carpeted, rubber and/or other material mats. Ensure mats are properly positioned on the floor. u) Stain Removal on Carpet, Upholstery, Partition Panels and Walls -Clean and/or remove all stains as quickly as they are discovered so as not to allow them to set into the fabric. If the stain is a coffee spill, use a contractor -supplied product similar to Interface Coffee Breaker and follow the manufacturer's recommended procedures. Do not blot or attempt to extract. Simply spray the affected area(s). v) Remove slap tags, graffiti and any other materials used to deface the building and it amenities. w) Turn off lights once work is completed. Park Janitorial Maintenance Services RFP 14-002 EXHIBIT A 2. Weekly Cleaning Schedule a) Spray and Buffing of Hard Floors -Clean and restore a uniform glass and protective finish to resilient tile or terrazzo floors that are finished with a floor finish. All chairs, trash receptacles, etc., shall be tilted or moved where necessary to spray buff underneath. The entire floor shall have a uniform coating of floor finish. All spray buff solution shall be removed from baseboards, furniture, trash receptacles, etc. b) Dusting of Ceiling, Atrium Ledges, Lunchroom Drywall Ledges and HVAC Wall Vents -Clean all HAVAC vents and area immediately surround them. Dust all atrium ledges at the glass/wood railing areas and at the atrium stairs. Dust lunchroom drywall edges. Care shall be taken not to spread dust into the air. c) High Dusting -Remove dust, cobwebs, oily film, etc., from all fixtures and surfaces above 11 feet from the floor surface. This would include lights, grills, light fixtures, pipes, sprinkler systems, cables, ledges, walls, atrium wood and ledges, ceilings, vents, etc. Care shall be taken not to spread dust into the air. d) Inspect shower curtains. If curtains are worn, the Contractor shall replace them at his own expense with a shower curtain product acceptable to the City's Representative. e) Clean light fixtures and protective coverings inside and out using approved germicidal cleanser. 3. Monthly Cleaning Schedule a) Carpeted Floors -Pile lift carpet floors in all areas. b) Carpeted Floors — Bi-Monthly" - Spin bonnet all carpeted floors every two (2) months. `(calculate to monthly cost for bidding purposes). January; March; May; July; September and November. c) Tile Floors -Spray buff all tile floors. Clean and resurface floor surfaces using approved products per the manufacturer's specifications. d) Use pumice stone or other product/tool to remove mineral buildup from around fixtures in the restroom. e) Pressure -wash all exterior wall and pavement surfaces to remove dirt, gum, dust, debris, stains, etc. to within 50' of the building. 4. Quarterly Cleaning Schedule Park Janitorial Maintenance Services RFP 14-002 EXHIBIT A a) Tile Floors — Strip and wax all tile floors quarterly. *(calculate to monthly cost for bidding purposes) 5. Bi-Annual Cleaning Schedule a) Clean roofs free of leaves and all other debris. b) Pressure wash metal roofs to remove dirt, dust, debris, stains, etc. c) Carpeted Floors — Semi -Annually* - Extract clean carpeted floors two (2) times per year. *(calculate to monthly cost for bidding purposes) April and October 6. Approved Supplies a) Toilet Tissue - Acclaim White Singlefold Interfolded Bath Tissue item # 10101 — 00 b) Scott Bathroom Roll Tissue, item # 05102 20, 4.4 x4.5 inches. 7. Approved Cleaning Supplies a) For cleaning urinals and commodes Colossus #160S b) For cleaning polished and brushed chrome Sheila Shine c) Metal/Chrome polish Sheila Shine d) Disinfectant Versatile #180 Park Janitorial Maintenance Services RFP 14-002 EXHIBIT A Exhibit A-2 Gymnasium Maintenance Services Gymnasium Floor Maintenance - Daily A high level appearance and a safe surface underfoot requires scheduled, daily preventive maintenance. Matting Contractor shall provide and replace as often as necessary U.S. Matt & Rubber Corporation entrance guard mats (or approved equal) at each outside and inside entry door directly leading into the gymnasium. The mats will be sized to cover the entire width of all doors in order to protect the gymnasium floor from dirt, moisture and other materials harmful to the gymnasium floor. Dust Mopping An essential element of preventive maintenance of wood sports flooring is daily dust mopping The contractor shall use Algoma Mop Manufacturers "Mariner" mops (or approved equal) that has been treated with Hillyard Super Hil-Tone®, Hil-Mist®, or Hil-Treat®, to remove dirt and grit that acts like sandpaper underfoot in wearing away the gloss and protective coating on the flooring. The contractor shall clean the entire gymnasium wood floor surface daily. The contractor shall treat the dust mops by following the label directions. Never treat a dust mop and immediately use it. The contractor shall always brush out or vacuum the dust mops after each daily use, retreat the mop, and hang overnight for the next day's use. Spot Mopping and Damp Mopping The contractor shall also provide daily preventive maintenance of gymnasium wood sports flooring by removing spills and soil that daily dust mopping does not remove. It is important to remove spills as soon as possible to prevent slips and falls. For removal of blood, fecal matter, urine, and other potentially infectious materials as outlined in OSHA Regulation 29 CFR 1910.1030, the contractor shall use the Hillyard Bodily Fluid Disposal Kit (Item No. HIL0018204) Tools Required • "Wet Floor" signs Mop bucket with wringer • Clean rayon mop with handle • Autoscrubber Hillyard Super Shine -All® Procedures Park Janitorial Maintenance Services RFP 14-002 EXHIBIT A • Set out "Wet Floor" signs. • Mix Super Shine -All at 2 oz. per gallon of water in a mop bucket, or 1 oz. per gallon in an autoscrubber. • For spills, soak mop in the solution, wring out, and mop the floor area while absorbing the spill. • Re -soak the mop in the cleaning solution, wring out, and mop the area a second time. • When damp mopping the entire floor, change the cleaning solution when it becomes cloudy with dirt. NOTE: Do not mop heavy amounts of cleaning solution onto the floor. • If autoscrubbing, use a new white pad. • Allow the floor to dry thoroughly before removing "Wet Floor" signs. Spot Removal • Remove heel marks, gum, stains, etc. daily being careful to not damage the floor. Areas affected by removal of marks, gum, stains, etc. shall be refinished following Hillyard's refinishing specifications. Gymnasium Floor Maintenance — Bi-Weekly • Mop the entire gym floor once every two weeks using a ratio of 1 gallon warm water to 1 cup white vinegar to 1 cup of rubbing alcohol. Change water frequently to avoid mopping with dirty water, thereby, spreading dirt and grime around the gym floor. Gymnasium Maintenance Daily Maintenance 1. Clean walls and doors free of smudges, ball marks, and any other marks. 2. Clean any fixtures and/or appurtenances by wiping them free of marks, dust or any other unclean material. 3. Clean bleachers of trash, spills, stains, dust, dirt etc. Wipe down bleachers handrails. 4. Clean, sanitize and polish all steel surfaces including but not limited to metal hardware, door handles/plates, etc. 5. Clean all interior and exterior door glass. 6. Polish all panic bars and kick rails. Weekly Maintenance 1. Clean up and organize storage areas. 2. Dust off vents and other appurtenances up to 12' high. 3. Clean and disinfect wall coverings dust, marks, etc. up to 12' high 4. Clean up and organize the storage area. Park Janitorial Maintenance Services RFP 14-002 5. Dust off vents and other appurtenance above 12' high. 6. Wipe down baseboards free of dust, marks, etc. 8. Clean walls above 12' high. Yearly Maintenance 1. Dust off and clean hanging ducts, score boards, etc. Park Janitorial Maintenance Services RFP 14-002 EXHIBIT A ADDENDUM NO. 3 REQUEST FOR PROPOSAL FOR PROVIDING PART( JANITORIAL MAINTENANCE SERVICES FOR DISTRICT 1-2-3-4-A RFP REFERENCE NO: 14-002 This addendum is provided in response to questions received Questions Received in Black Answers in Red Stadium Are we cleaning the seating area inside the stadium. If so that's at least three days Yes, seats, concrete, seating hardware, etc. If I'm not mistaken the entrance is to the restrooms, concession stands etc.. are asphalt. Yes, these areas are asphalt so BCGR or Hydroblast will be careful. These areas accumulate dirt, grime, stains, bird droppings. Therefore the need to clean them as well. The only concrete, other than the seating inside the stadium, is the stairs up to the press box. There are areas around the main concession stand, inside the east and west concession stands, and the entrances to the east and west side restrooms. Also, we never saw the Gym at thestadium. There is not a gym at the Stadium Are all roofs to be cleaned? .......... flat vs. the vs. metal etc.. metal roofs only District 1 Campesino Park. Is it just the restroom building? Is the hand ball court included? just the restroom El Salvador Park Does this include the following The concession building with concrete bleachers attached, the main community building that incorporate the pool and the double restroom building just north of the community building? just the restroom bldg Riverview Park. Along with the main building (with attached vines), next to the street, is building across (next to the basketball courts) also included? just the restroom bldg. Rosita Park. Is it just the concession/restroom building (next to the baseball fields) or is the community center as well. Or is it the concession and the bleachers? Just the restroom bldgfor the Exhibit A bid. The center/gym for ExhibitA-1 & A-2. EXHIBIT A District 2. Angels Community Park. Just the one building, next to the apartments? Yes Cabrillo Park. Just the main building in front the baseball fields 3rd base? Yes Fisher Park Cabin and restrooms 1.5 hours Yes Logan Park. Just the main building or does it also include the handball courts? ExhibitA-Al &A2 restrooms/center-no handball courts Portola Park. Just the two buildings? One off Portola Ave. and the one behind the baseball fields. Just the restroom bldg-not the small rec bldg by the basketball courts. District 3 Delhi Park Just the restrooms off Holladay St.? Yes Madison Park. just the building between the four square play area and the baseball field? Yes Memorial Park Is itjust the restroom buildings (I believe there are 3)? There are multiple buildings around this park, restrooms, storage shed, community building, outdoor theatre. The center area as part of Exhibit AI and ExhibitA for the park restrooms—LL concession stand and band shelter not included. Sandepointe just the two buildings at the intersection of Orion and S. Birch? Yes District 4 Adams Park Should the electrical room be included as well as the restrooms? No just the restrooms Centennial Park At Centennial, just the six restroom/concession buildings. Which would include the two buildings at the soccer stadium and the building at the large H.S.basketball courts Park restrooms and the restrooms/locker room in the Dan Young Soccer Complex Heritage Park just the building between the parking lot and the baseball fields? Not the shade/gazebo structure? EXHIBIT A Just the restr000ms—not the cell tower/picnic shelter Jerome Park Just the restroom/concession building between the baseball fields and the street? Yes Santa Anita Park Just the front entry area(10ft.) of the building? Or is the gazebo/pool included? Just the restrooms—not the paved area east of the center. Thornton Park Would this include all three building? The main restroom/concession building, the IRWD building and the building to the right of the main building. Just the restroom/concession bldg Windsor Park. - Just the main building next to the tot lot? Or would this include the small building and the gazebo. Yes EXHIBITA AC�Yi2'J/7' / 1 Ul � BELLB-h OP ID: SO chKI IFICATE OF LIABILITY INSURANCE DATE(MMIODNYVY) THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES • BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder In lieu of such endorsements . PRODUCER Phone: 951-676.3365 United Agencies, Inc.(M) wAMTA T Stacy Ortiz PHON Arc NEa .951-676.3365 ac wa: 951.676-3020 CA License#0252636 Fax: 951-676.3020 Ste. 110 Yneula, Temecula, CA Temecula, A 9 ADDRESS; sortiZ uniteda encles.com Ryan E. Hollanderder INSURERS AFFORDING COVERAGE NAICN INSURED Bell Bullding Maintenance Co. INSURER A: Preserver Insurance Company, 1 15586 Mrs. Yang Ceda INSURER B: United Specialty Ins CO 12537 INSURER C: Topa Insurance Company p Y 18031 Sher Sepulveda Blvd.,#160 Blvd,, Sherman Oaks, CA 91403 INSURER D: -- INSURER E COVERAGES rcor,n,rnr�un.....-,..- NSURER F; "—" "' "" """"""`• REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES, LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR TYPE OF INSURANCE GENERAL LIABILITY POLICY NUMBER MMYDOmYY �YE MMID LIMITS B X COMMERCIAL GENERAL LIABILITY CLAIMS-MADE EX X X U$A4029224 �y q� r ,f''i,�,\J `+ b+ L 01/10/14 py 0 IT, �$ _ _ - D1110115 � — N . EACH OCCURRENCE $ 1,000,00 DA A T D PREMISES Eadccunenoe MED EXP(Any one parson) $ 100,00 $ 5,0Q PERSONAL & ACV INJURY $ 11000100 GENERAL AGGREGATE PRODUCTS - COMPIOP AGG $ 2,000,00 GEN'L AGGREGATE LIMIT APPLIES PER', X POLICY ECT PRO LOC $ 11000100 S AUTOMOBILE LIABILITY ANY AUTO ALL OWNED SCHEDULED AUTOS AUTOS HIRWAUTOS AUTO WNEDPROPERTY ' .. L(jN ^- Ass$,,1.D[li (jy j�,ttGT I�f/ 2� COMBINED SINGLE LIMIT Ea accident BODILY INJURY (Per person) S BODILY INJURY (Per eMldent) $ DAMAGE Peraeoitlenl $ C UMBRE EXCESS LALIAB EXCESS IJAe X OCCUR , CLAIMS -MADE XL6604652-01 : 01/10114 01110115 EACH OCCURRENCE 5 6.000100 X AGGREGATE $ 5,000,00 DED X RETENTION $ A WORKERS COMPENSATION AND EMPLOYERS' LIABILITY ANY PROPRIETORIPARTNEPoEXECUrNE YIN OFFICERNEMBER EXCLUDED9 (Mandatary in NH) IIA WCC QDD4999 051Q2/13 05/02114 - X TORY LIMTIT OTH- E.L. EACH ACCIDENT - S $ 1,000,00 L. DISEASE - EA EMPLOYEE $ 1,000,00 Ryes, IIIunder OE SC RIPTION OF OPERATIONS belox E.L. DISEASE -POLICY LIMIT $ 11000,00 DESCRIPTION OF OPERATIONS I LOCATIONS/ VEHICLES (Ahach ACORD IOl. Addifionel Remarks Schedule, If more space Is rsqulreal Certificate holder, its Officers, employees, agents, and representatives are named as Additional Insured in regards to the general liability where required by written contract, with primary and non-contributory wording in respects to the operations of the Name Insured. CERTIFICATE HOLDER City of Santa Ana Purchasing Department 20 Civic Center Plaza Santa Ana, CA 92702 CITYOFS SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE ©1988.2010 ACORD CORPORATION. An r1nmA roaonsa 41flj+ r me r+wmr name and 1090 are registered marks of ACORD COL 1816 0106 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY, ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS - SCHEDULED PERSON OR ORGANIZATION - PRIMARY AND NON-CONTRIBUTORY COVERAGE This endorsement modifies insurance provided under the following: CONTRACTORS LIMITED CLAIMS MADE GENERAL LIABILITY COVERAGE FORM CONTRACTORS LIMITED CLAIMS MADE AND REPORTED GENERAL LIABILITY COVERAGE FORM COMMERCIAL GENERAL LIABILITY COVERAGE PART Name Of Additional Insured Person(s) (PERSON OR ORGANIZATION AhEQUIRED BY ITTEN CONTRACT TO BE NAMED AS ADDITIONAL —• a ­ r, — "no es ran insured is amended to include as an additional insured the person(s) or organization(s) shown in the Schedule, but only with respecttoliability for"bodily injury"property damage" or "personal and advertising injury" caused, in whole or in part, by: 1. Your acts or omissions; or 2. The acts or omissions of those acting on your behalf; in the performance of your ongoing operations for the additional insured(s) at the location(s) designated above. S. With respect to the insurance afforded to these additional insureds, the following additional exclusions apply: This insurance does not apply to "bodily injury" or "property damage" occurring after: 1. All work, including materials, parts or equipment furnished in connection with such work, on the project (other than service, maintenance or repairs) to be performed by or on behalf of the additional Insured(s) at the location of the covered operations has been completed; or COIL 1816 0106 SCHEDULE Location(s) Of Covered Operations ARIOUS LOCATIONS AS PER CONTRACT WITH HE NAMED INSURED. 2. That portion of "your work" out of which the injury or damage arises has been put to its Intended use by any person or organization other than another contractor or subcontractor engaged In performing operations for a principal as a partof the same project. pr C. It is agreed that the insurance provided for the benefit of the above additional insured(s) shall be primary and non-contributory, but only with respect to liability for "bodily injury", "property damage" or 'personal and advertising injury° caused, In whole or in part, by! I. Your acts or omissions; or 2. The acts or omissions of those acting on your behalf, in the performance of your ongoing operations for the additional insured(s) at the location(s) designated above. U t5vrrley Assis2an CI Includes copyrl Wd material oflnsurance services office, Inc. with its Permission. © ISO Prope riles, Inc, 2004 Page 1 of 1 COMMON POLICY CONDITIONS All Coverage parts included in this policy are subject to the following conditions. A. Cancellation 1. The first Named Insured shown in the Declarations may cancel this policy by mailing or delivering to us advanced written notice of cancellation. 2. We may cancel this policy by mailing or delivering to the first Named Insured written notice of cancellation at least: a. 10 days before the effective date of cancellation if we cancel for nonpayment of premium; or b. 30 days before the effective date of cancellation if we cancel for any other reason. 3. We will mail or deliver our notice to the first Named Insured's last mailing address known to us. 4. Notice of cancellation will state the effective date of cancellation. The policy period will end on that date. 5. If this policy is cancelled, we will send the first Named Insured any premium refund due. If we cancel, the refund will be pro rata. If the first Named Insured cancels, the refund may be less than pro rata. The cancellation will be effective even if we have not made or offered a refund. 6. If notice is mailed, proof of mailing will be sufficient proof of notice. B. Changes This policy contains all the agreements between you and us concerning the insurance afforded. The first named Insured shown in the Declarations is authorized to make changes in the terms of this policy with our consent. This policy's terns can be amended or waived only by endorsement issued by us and made a part of this policy. C. Examination Of Your Books And Records We may examine and audit your books and records as they relate to this policy at any time during the policy period and up to three years afterward. D. Inspections And Surveys 1. We have the right to: a. Make inspections and surveys at any time; b. Give you reports on the conditions we find; and c. Recommend changes. 2. We are not obligated to make any inspections, surveys, reports or recom- mendations and any such actions we do undertake relate only to insurability and the premiums to be charged. We do not make safety inspections, We do not undertake to perform the duty of any person or organization to provide for the health or safety of workers or the public. And we do not warrant that conditions: a. Are safe or healthful; or b. Comply with laws, regulations, codes or standards. 3. Paragraphs 1, and 2. of this condition apply not only to us, but also to any rating, advisory, rate services or similar organization which makes insurance inspections, surveys, reports or recommendations. 4. Paragraph 2. of this condition does not apply to any inspections, surveys, reports or recommendations we may make relative to certification, under state or municipal statutes, ordinances or regulations, of boilers. pressure vessels or elevators. E. Premiums The first Named Insured shown in the Declarations: I. Is responsible for the payment of all premiums; and 2. Will be the payee for any return premiums we pay. F. Transfer Of Your Rights And Duties Under This Policy Your rights and duties under this policy may not be transferred without our written consent except in the case of death of an individual named insured. If you die, your rights and duties will be transferred to your legal representative but only while acting within the scope of duties as your legal representative. Until your legal repre- sentative is appointed, anyone having proper temporary custody of your property will have your rights and duties but only with respect to that property. r - IL 00 17 1198 Copyright, Insurance Services Office, Inc., 1998 Paged of lr- COMMERCIAL GENERAL LIABILITY CG 24 04 05 09 WAIVER OF TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US This endorsement modifies insurance provided under the following: COIvMRCIAL GENERAL LIABILITY COVERAGE PART PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART SCHEDULE of Person or Organization. PERSON OR ORGANIZATION FOR WHOM YOU ARE REQUIRED TO ADD AS AN ADDITIONAL RED ON THIS COVERAGE PART UNDER A WRITTEN CONTRACT OR AGREEMENT. The following is added to Paragraph S. Transfer Of Rights Of Recovery Against Others To Us of Section IV - Conditions: We waive any right of recovery we may have against the person or organization shown in the Schedule above because of payments we make for injury or damage arising out of your ongoing operations or "your work" done under a contract with that person or organization and included in the "products - completed operations hazard". This waiver applies only to the person or organization shown in the Schedule above. CO 24 04 05 09 @ Insurance Services Office, Inc., 2008 r _ ..m' 1..�.. ii ft,=rll• . Page 1 of t I BELLB-1 OP ID: SO ally RCERTIFICATE OF LIABILITY INSURANCE DAT02/12/15Yv) THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND TH�C€I���Ft/CC TCE H F g IMPORTANT: If the certificate holder is an NAL-I SU D; the"policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsementfal,v nr- ry A NI T A ? pJ " (M) 10 Ortiz 376-3365 FAX, me)! 951-297.2415 _ 415 Ed Hollander INSURER(S) AFFORDING COVERAGE NAIC# INSURER A; AmTrust International INSURED Bell Building Maintenance Co. w$URERB:Cak River Insurance Company 34630 Mrs. Yang Chanhee __------__- - _- - - -- -- 5170 Sepulveda Blvd., #180 INSURERC Sherman Oaks, CA 91403 INSURER D r 1..r I' INSURER E: �+V 1�+�s INSURER F COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: 1 THIS 15 TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. HISS ADDL UDR POI.ICY EFF POLIO! EXP- TYPE OF INSURANCE POLICY NUMBER MMIOOIYYYY) (MMIDOMY,n LIMITS GENERAL LIABILITY EACH OCCURRENCE '_$ 1,000,000 A X COMMERCIAL GENERAL LIABILITY X ' X EN102474100 01,10/15 01NO/16 DAMAGES�aoo EDn -$ 100,000 CLAIMS -MADE X OCCUR MED EXP(Any one person) __$ 6,000 PERSONAL &ADV INJURY $ 1,000,000 GENERAL AGGREGATE $ - 2,000,000 GENt AGGREGATE LIMIT APPLIES PER PRODUCTS - COMP/OP AGO $ 1,000,000 X POLICY E T LOC by: $ AUTOMOBILE LIABILITY Reviewed COMBINEO SINGLE LIMIT ANY AUTO t(l BODILY INJURY (Per person); $ - --AOSCHEDULED 1 AUTOS AUTOS BODILY INJURY (Par eocitlenp - $ ' NON -OWNED NON -OWNED PROPERTY fIAMAGE - $ /^ HIRED AUTOS _ -;AUTOS Silvia Cuevas jPereccideng $ UMBRELLA LIAR OCCURpRCSA/Admin.EACH OCCURRENCE $ EXCESS LIAR CLAIMS -MADE AGGREGATE $ DED RETENTION$ $ WORKERS COMPENSATION X WC STATU- OTH-' AND EMPLOYERS' LIABILITY YINTORY LIMITS — ER B ANY PROPRIETOR/PARTNERIEXECUTIVE '2200060789-141 05/02/14 05/02/16 EL EACH ACCIDENT $ 1,000,000 OFFICERIMEMBER EXCLUDED9 n NIA (MandateryInNH) '— ------------ E,L, DISEASE-E_A EMPLOYEE -------- $ 1,000,000 If yes, describe under DESCRIPTION OF OPERATIONS below EL.DISEASE - POLICY LIMIT .$ 1,000,000 DESCRIPTION OF OPERATIONS/ LOCATIONS / VEHICLES (Attach ACORD 101, Additional Remarks Schedule, If more space is required) Certificate holder, its officers, employees, agents, and representatives are named as Additional Insured in regards to the general liability where required by written contract, with primary and non-contributory wording in respects to the operations of the Name Insured. CITYOFS City of Santa Ana Parks, Recreation and Community Services 20 Civic Center Plaza Santa Ana, CA 92702 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS, AUTHORIZED REPRESENTATIVE ikIabb1ULCK,101.4 1fHaWAlII7f:LTrT7-1r-rdirdS1 ACORD 25 (2010105) The ACORD name and logo are registered marks of ACORD AA�!RV CERTIFICATE OF LIABILITY INSURANCE DATE3120/2015 Y) 20/2015 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER($), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder Is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement an this certificate does not confer rights to the certificate holder In lieu of such endorsement(s). PRODUCER KP Insurance Services 1331 Bth Street Ste 12 Glendale, Ca 91201 CONTACT NAME- Ken Palk PHONE M E,,, 213)8203943 E-MADDRESS• ken.palk@yahoo.com INSURERBAFFORDING COVERAGE NAIC# INSURER A: Infinity Insurance Company INSURED Bell Building Maintenance 5170 Sepulveda Blvd, Sherman Oaks, Ca 91403 INSURER B: INSURER c: INSURER D: INSURfiP 6: NSURER P _ —_ COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR OF INSURANCE AQV�TYPE UUOK POLICYNUMSER PMIDoYYfEFF M1yIDDryEXP LIMITS COMMERCIAL GENERAL LIABILITY CLAIMS.MADE OCCUR EACHOCCURRENCE $ q AGE ORE E $ MEDEXP Airyore ereoh _ $ GEN'L PERSONAL &ADV INJURY $ AGGREGATE LIMIT APPLIES PER: OP OLIDY�JEO LOG OTHER'. GENERAL AGGREGATEP"O $ PRODUCTS- COMPIOP AGO $ $ A AUTOMOBILE LIABILITY ANY AUTO ALL OSNEO X AUTCSULED HIRED AUT08 AUTOS NON-OWNED Y 5046129802 04/1412014 411412015 EOM�BII,NUEDI SINGLE IT $ 1,000,000 SON LY INJURY (Per person) Is BODILY INJURY (Per accident) $ PeO.Cumat DAMAGE $ UMBRELLA UABLJ EXCESS LIAB OCCUR CLAIMS-MAOE Reviewed EACH OCCURRENCE $ AGGREGATE $ DED RETENTION$ $ WORKERS COMPENSATION AND EMPLOYERS' LIABILITY ANYPROPRIETORIPARTNERIEXECUTIVE YIN OFFICER/MEMEER EXCLUDED? (mandate In NH) OEBCRIPTION OF OPERATIONS beloW NIA j (. "i STA U E H E.L. EACH ACCIDENT $ E.L. DISEASE - EA EMPLOYE $ Silvia Cuevas EL DISEASE, POLICY LIMIT $ PRCSA/Ad in. DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached It mare space is required) Insured is a janitorial service contractor. The certificate holder Is named as an additional insured of the policy. City of Santa Ana Purchasing Department SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN 20 Civic Center Plaza ACCORDANCE WITH THE POLICY PROVISIONS. Santa Ana, Ca 92702 AUTHORIZED REPRESENTATIVE ©1989.2014 ACORD CORPORATION. All rights reserved. ACORD 25 (2014101) The ACORD name and logo are registered marks of ACORD POLICY NUMBER EN102474100 COMMERCIAL. GENERAL LIABILITY NX GL 189 8511 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART Policy Number: EN 102474100 Endorsement Effective: 1110/2015 12:01 a.m. I Named Insured: Counter Signed By: Bell Building Maintenance Inc., 08A. Bell Building Maintenance.. SCHEDULE Name of Person or Organization: Any person or organization that the named insured is obligated by virtue of a written contract or agreement to provide insurance such as is afforded by this policy, Location: (If no entry appears above, information required to complete this endorsement will be shown in the Declarations as applicable to this endorsement.) A Section li •- Who Is An Insured is amended to include as an insured the person or organization shown in the Schedule, but only to the extent that the person or organization shown in the Schedule is held liable for your acts or omissions arising out of your ongoing operations performed for that insured. 6 With respect to the insurance afforded to these additional insureds, the following exclusion is added: 2. Exclusions This insurance does not apply to "bodily injury' or "property damage' occurring after: (1) All work, including materials, parts or equipment furnished in connection with such work, on the project (other than services, maintenance or repairs) to be performed by or on behalf of the additional insured(s) at the site of the covered operations has been completed: or (2) That portion of "your work" out of which the injury or damage arises has been put to its intended use by any person or organization other than another contractor or subcontractor engaged in performing operations for a principal as a part of the same project. C The wort]% "you' and "your" refer to the Named h1 red shown in the Declarations. Reviewer Y: NX GL 189 05 11 Silvia Cuevas Page 1 of 2 Includes copyrighted mateRRt�,i{SAj(M$a!d es Office, Inc_, with its permission POLICY NUMBER: COMMERCIAL GENERAL LiASILITY NX GL 189 05 11 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. D. The following are added to SECTION V — DEFINITIONS: "Your work" means work or operations performed by you or on your behalf; and materials, parts or equipment furnished in connection with such work or operations. E. The following additional provisions apply to any entity that is an insured by the terms of this endorsement: 1. primary Wor i q With respect to the Third Party shown above, this insurance is primary and non-contributing. Any and all other valid and collectable insurance available to such Third Party in respect of work performed by you under written contractual agreements with said Third Party for loss covered by this policy, shall in no instance be considered as primary, co-insurance, or contributing insurance. Rather, any such other Insurance shall be considered excess over and above the Insurance provided by this policy, 2. htaiv r o S brogation It required by written contract or agreement: We waive any right of recovery we may have against an entity that is an additional insured per the terms of this endorsement bemuse of payments we make for injury or damage arising out of "you work" done under a contract with that person or organization. Reviewed by: Silvia Cuevas PRCSA/Admin. NX GL 189 0511 Page 2 of 2 Includes copyrighted material of Insurance Services Office, Inc., with its permission