HomeMy WebLinkAbout25K - AGMT - WATER RESOURCES SRVSREQUEST FOR
COUNCIL ACTION
CITY COUNCIL MEETING DATE:
NOVEMBER 18, 2014
TITLE:
AGREEMENT FOR WATER RESOURCES
SCADA NETWORK SUPPORT SERVICES
(STRATEGIC PLAN NO. 6, 1, C)
CITY MANAG R
RECOMMENDED ACTION
CLERK OF COUNCIL USE ONLY:
APPROVED
❑ As Recommended
❑ As Amended
❑ Ordinance on 1* Reading
❑ Ordinance on 2ntl Reading
❑ Implementing Resolution
❑ Set Public Hearing For
CONTINUED TO
FILE NUMBER
Authorize the City Manager and Clerk of the Council to execute an agreement with XV Solutions, Inc.,
subject to nonsubstantive changes approved by the City Manager and City Attorney, to provide Water
Resources SCADA network support services, for a three -year period, with the provision for one two -
year extension exercisable by the City Manager and City Attorney, in an amount not to exceed
$65,000 annually.
DISCUSSION
On August 14, 2014, a request for proposals (RFP) was issued for Water Resources Supervisory
Control and Data Acquisition (SCADA) Network Support Services. The services to be provided
include SQL database support, SharePoint server support for data management, SCADA server
maintenance, software and file backups, and routine information systems maintenance. These
support services are vital to water system daily activities, given the around - the -clock nature of the
operations. Any downtime due to errors in the Water Resources Division computer network limits
staffs ability to monitor the water production system and increases response times for addressing
operational fluctuations in the water system.
Twelve firms requested the RFP and one proposal was received. A selection committee evaluated
the proposal for content and responsiveness. The final scoring for the proposal is as follows:
Firm Score
XV Solutions, Inc. 93
Staff recommends that XV Solutions, Inc. be retained for SCADA network support services. This firm
has demonstrated they have the experience and resources needed to respond to a variety of SCADA
network needs.
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Agreement for Water Resources
SCADA Network Support Services
November 18, 2014
Page 2
STRATEGIC PLAN ALIGNMENT
Approval of this item supports the City's efforts to meet Goal #6 Community Facilities & Infrastructure,
Objective #1 (establish and maintain a Community Investment Plan for all City assets), Strategy C
(invest resources and technology to extend the service life of existing infrastructure to protect the
City's investment and support a high quality of life standard).
ENVIRONMENTAL IMPACT
There is no environmental impact associated with this action.
FISCAL IMPACT
Funds are available in the Water Administration & Engineering account (06017645- 62300).
B J �,�
Fred IMousavipour
Executive Director
Public Works Agency
FM /NS /RR
APPROVED AS TO FUNDS AND ACCOUNTS:
Nk M,Z! I 1�-\ IC A ) �\ .
Francisco Gutierrez
Executive Director
Finance & Management Services Agency
Exhibits: 1. Agreement & Fee Schedule with XV Solutions
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CONSULTANT AGREEMENT BETWEEN
THE CITY OF SANTA ANA AND XV SOLUTIONS
THIS AGREEMENT, made and entered into this _ day of 2014, by and
between XV SOLUTIONS, a sole proprietorship (hereinafter "Consultant"), and the City of
Santa Ana, a charter city and municipal corporation organized and existing under the
Constitution and laws of the State of California (hereinafter "City ").
RECITALS
A. The City desires to retain a consultant having special skill and knowledge in the field of
maintenance and supportive services for the City's water supervisory control and data
acquisition (SCADA) computer systems. The City's Public Works Agency Water
Resources Division owns, operates and maintains a number of computer servers that
manage automated industrial processes for the water production facilities and support
all infrastructure data. The services that will be provided include SQL database
support, Sharepoint server support for data management, SCADA server
maintenance, software and file backups and routine maintenance.
B. Consultant represents that Consultant is able and willing to provide such scheduled and
on call services to the City.
C. On August 14, 2014, the Water Resources Division of the Public Works Agency issued
a request for proposals (RFP) for water resources SCADA network support services.
D. In undertaking the performance of this Agreement, Consultant represents that it is
knowledgeable in its field and that any services performed by Consultant under this
Agreement will be performed in compliance with such standards as may reasonably be
expected from a professional consulting firm in the field.
NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the
terms and conditions hereinafter set forth, the parties agree as follows:
1. SCOPE OF SERVICES
Consultant shall provide scheduled and on call water resources SCADA network support
services to the City. The scope of services is attached hereto as Exhibit A and is incorporated by
this reference to this Agreement.
2. DELIVERY OF WORK PRODUCT
Consultant shall deliver to City all work product which results from the services
provided. Said work product shall be submitted in a hard copy and produced in a form
compatible with City's computer system, as agreed between the City's Project Manager and
Consultant.
In regard to material produced as a deliverable under the Agreement, including, but not
limited to, books, reports, plans, photographs, drawings, videotapes, and computer programs,
Exhibit 1
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Consultant agrees, for itself and its affected officers, employees, agents, contractors, and
volunteer workers, that the authors of all such material, whether copyrighted or not, award to the
City, and to its officers, agents and employees acting within the scope of their official duties, as a
condition of payment to the Consultant, a royalty -free, nonexclusive, irrevocable license
throughout the world to disclose, publish, translate, reproduce, and use such materials.
3. COMPENSATION
a. City agrees to pay, and Consultant agrees to accept as total payment for its services, the
rates and charges identified in Exhibit B attached hereto and incorporated herein by this
reference. The total sum to be expended under this Agreement shall not exceed $65,000.00
annually during the Term of this Agreement.
b. Payment by City shall be made within thirty (30) days following receipt of proper
invoice evidencing work performed, subject to City accounting procedures. Payment need not
be made for work which fails to meet the standards of performance set forth in the Recitals
which may reasonably be expected by City.
4. TERM
This Agreement shall commence on the date first written above and terminate three (3)
years from said commencement date or upon the depletion of the maximum contract amount as
stated in Section 3 above, unless terminated earlier in accordance with provisions below. The
term of this Agreement maybe extended for up to two (2) years upon a writing executed by both
parties, including the City Manager and the City Attorney for the City.
5. INDEPENDENT CONTRACTOR
Consultant shall, during the entire term of this Agreement, be construed to be an
independent contractor and not an employee of the City. This Agreement is not intended nor
shall it be construed to create an employer- employee relationship, a joint venture relationship, or
to allow the City to exercise discretion or control over the professional manner in which
Consultant performs the services which are the subject matter of this Agreement; however, the
services to be provided by Consultant shall be provided in a manner consistent with all
applicable standards and regulations governing such services. Consultant shall pay all salaries and
wages, employer's social security taxes, unemployment insurance and similar taxes relating to
employees and shall be responsible for all applicable withholding taxes.
6. INSURANCE
Prior to undertaking performance of work under this Agreement, Consultant shall
maintain and shall require its subcontractors, if any, to obtain and maintain insurance as
described below:
a. Commercial General Liability Insurance. Consultant shall maintain commercial
general liability insurance which shall include, but not be limited to protection against claims
arising from bodily and personal injury, including death resulting therefrom and damage to
property, resulting from any act or occurrence arising out of Consultant's operations in the
performance of this Agreement, including, without limitation, acts involving vehicles. The
amounts of insurance shall be not less than the following: single limit coverage applying to
bodily and personal injury, including death resulting therefrom, and property damage, in the total
amount of $1,000,000 per occurrence, and in the aggregate. Such insurance shall (a) name the
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City, its officers, employees, agents, volunteers and representatives as additional insured(s); (b)
be primary and not contributory with respect to insurance or self - insurance programs maintained
by the City; and (c) contain standard separation of insureds provisions.
b. Business automobile liability insurance, or equivalent form, with a combined single
limit of not less than $1,000,000 per occurrence. Such insurance shall include coverage for
owned, hired and non -owned automobiles.
c. Worker's Compensation Insurance. In accordance with the provisions of Section 3300
of the Labor Code, Consultant, if Consultant has any employees, is required to be insured against
liability for worker's compensation or to undertake self - insurance. Prior to commencing the
performance of the work under this Agreement, Consultant agrees to obtain and maintain any
employer's liability insurance with limits not less than $1,000,000 per accident.
d. Professional liability (errors and omissions) insurance, with a combined single limit of
not less than $1,000,000 per claim.
e. The following requirements apply to the insurance to be provided by Consultant
pursuant to this section:
(i) Consultant shall maintain all insurance required above in full force and
effect for the entire period covered by this Agreement.
(ii) Certificates of insurance shall be furnished to the City upon execution of
this Agreement and shall be approved in form by the City Attorney.
(iii) Certificates and policies shall state that the policies shall not be canceled
or reduced in coverage or changed in any other material aspect without
thirty (30) days prior written notice to the City.
f. If Consultant fails or refuses to produce or maintain the insurance required by this
section or fails or refuses to furnish the City with required proof that insurance has been procured
and is in force and paid for, the City shall have the right, at the City's election, to forthwith
terminate this Agreement. Such termination shall not effect Consultant's right to be paid for its
time and materials expended prior to notification of termination. Consultant waives the right to
receive compensation and agrees to indemnify the City for any work perfonmed prior to approval
of insurance by the City.
INDEMNIFICATION
To the fullest extent permitted by law, Consultant shall indemnify, defend and hold
harmless City, its officers, agents and employees (collectively, the "indemnified parties ") from
and against any and all claims (including, without limitation, claims for bodily injury, death or
damage to property), demands, obligations, damages, actions, causes of action, suits, losses,
judgments, fines, penalties, liabilities, costs and expenses (including, without limitation,
attorney's fees, disbursements and court costs) of every kind and nature whatsoever
(individually, a claim; collectively, claims), which may arise from or in any manner related
(directly or indirectly) to any work performed or services provided under this Agreement
(including, without limitation, defects in workmanship and/or materials) or Consultant's
presence or activities conducted performing the work (including the negligent and /or willful acts,
errors and/or omissions of Consultant, its principals, officers, agents, employees, vendors,
suppliers, contractors, subcontractors, anyone employed directly or indirectly by any of them or
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for whose acts they may be liable for any or all of them). Notwithstanding the foregoing, nothing
herein shall be construed to require Consultant to indemnify the indemnified parties from any
claim arising from the sole negligence or willful misconduct of the indemnified parties. This
indemnity shall apply to all claims and liability regardless of whether any insurance policies are
applicable. The policy limits do not act as a Innitation upon the amount of indemnification to be
provided by the Consultant.
8. CONFIDENTIALITY
If Consultant receives from the City information which due to the nature of such
information is reasonably understood to be confidential and/or proprietary, Consultant agrees
that it shall not use or disclose such information except in the performance of this Agreement,
and further agrees to exercise the same degree of care it uses to protect its own information of
like importance, but in no event less than reasonable care. "Confidential Information" shall
include all nonpublic information. Confidential information includes not only written
information, but also information transferred orally, visually, electronically, or by other means.
Confidential information disclosed to either party by any subsidiary and /or agent of the other
party is covered by this Agreement. The foregoing obligations of non -use and nondisclosure
shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is,
through no fault of the Consultant disclosed in a publicly available source; (c) is in rightful
possession of the Consultant without an obligation of confidentiality; (d) is required to be
disclosed by operation of law; or (e) is independently developed by the Consultant without
reference to information disclosed by the City.
9. CONFLICT OF INTEREST CLAUSE
Consultant covenants that it presently has no interests and shall not have interests, direct
or indirect, which would conflict in any manner with performance of services specified under
this Agreement.
10. NOTICE
Any notice, tender, demand, delivery, or other communication pursuant to this
Agreement shall be in writing and shall be deemed to be properly given if delivered in person or
mailed by first class or certified mail, postage prepaid, or sent by facsimile or other telegraphic
communication in the manner provided in this Section, to the following persons:
To City: Clerk of the City Council
City of Santa Ana
20 Civic Center Plaza (M -30)
P.O. Box I988
Santa Ana, CA 92702 -1988
Facsimile: 714- 647 -6956
Copies to: Public Works Agency— Executive Director
City Hall — Ross Annex — 4°i Floor
20 Civic Center Plaza (M -21)
Santa Ana, California 92702
Facsimile: 714 -647 -5622
4
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and City Attorney
City of Santa Ana
20 Civic Center Plaza (M -29)
P.O. Box 1988
Santa Ana, California 92702
Facsimile: 714-647-6515
To Consultant: XV Solutions
Attn: Servando Varela
344 Orange Blossom
Irvine, California 92618
Facsimile: 714 - 918 -6277
A party may change its address by giving notice in writing to the other party. Thereafter,
any communication shall be addressed and transmitted to the new address. If sent by mail,
communication shall be effective or deemed to have been given three (3) days after it has been
deposited in the United States mail, duly registered or certified, with postage prepaid, and
addressed as set forth above. If sent by facsimile, communication shall be effective or deemed to
have been given twenty -four (24) hours after the time set forth on the transmission report issued
by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating
these time frames, weekends, federal, state, County or City holidays shall be excluded.
11. EXCLUSIVITY AND AMENDMENT
This Agreement represents the complete and exclusive statement between the City and
Consultant, and supersedes any and all other agreements, oral or written, between the parties. In
the event of a conflict between the terms of this Agreement and any attachments hereto, the
terms of this Agreement shall prevail. This Agreement may not be modified except by written
instrument signed by the City and by an authorized representative of Consultant. The parties
agree that any terns or conditions of any purchase order or other instrument that are inconsistent
with, or in addition to, the terns and conditions hereof, shall not bind or obligate Consultant nor
the City. Each party to this Agreement acknowledges that no representations, inducements,
promises or agreements, orally or otherwise, have been made by any party, or anyone acting on
behalf of any party, which are not embodied herein.
12. ASSIGNMENT
Inasmuch as this Agreement is intended to secure the specialized services of Consultant,
Consultant may not assign, transfer, delegate, or subcontract any interest herein without the prior
written consent of the City and any such assignment, transfer, delegation or subcontract without
the City's prior written consent shall be considered null and void. Nothing in this Agreement
shall be construed to limit the City's ability to have any of the services which are the subject to
this Agreement performed by City personnel or by other consultants retained by City.
13. TERMINATION
This Agreement may be terminated by the City upon thirty (30) days written notice of
termination. In such event, Consultant shall be entitled to receive and the City shall pay Consultant
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compensation for all services performed by Consultant prior to receipt of such notice of termination,
subject to the following conditions:
a. As a condition of such payment, the Executive Director may require Consultant to deliver
to the City all work product completed as of such date, and in such case such work product shall be
the property of the City unless prohibited by law, and Consultant consents to the City's use thereof
for such purposes as the City deems appropriate.
b. Payment need not be made for work which fails to meet the standard of performance
specified in the Recitals of this Agreement.
14. DISCRIMINATION
Consultant shall not discriminate because of race, color, creed, religion, sex, marital
status, sexual orientation, age, national origin, ancestry, or disability, as defined and prohibited
by applicable law, in the recruitment, selection, training, utilization, promotion, termination or
other employment related activities. Consultant affirms that it is an equal opportunity employer
and shall comply with all applicable federal, state and local laws and regulations.
15. JURISDICTION - VENUE
This Agreement has been executed and delivered in the State of California and the
validity, interpretation, performance, and enforcement of any of the clauses of this Agreement
shall be determined and governed by the laws of the State of California. Both parties further
agree that Orange County, California, shall be the venue for any action or proceeding that may
be brought or arise out of, in connection with or by reason of this Agreement.
16, PROFESSIONAL LICENSES
Consultant shall, throughout the term of this Agreement, maintain all necessary licenses,
permits, approvals, waivers, and exemptions necessary for the provision of the services
hereunder and required by the laws and regulations of the United States, the State of California,
the City of Santa Ana and all other governmental agencies. Consultant shall notify the City
immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals,
waivers, and exemptions. Said inability shall be cause for termination of this Agreement.
17. MISCELLANEOUS PROVISIONS
a. Each undersigned represents and warrants that its signature hereinbelow has the power,
authority and right to bind their respective parties to each of the temps of this Agreement, and shall
indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to
City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn.
b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set
forth in the body of this Agreement.
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IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year
first above written.
ATTEST:
MARIA D. HUIZAR
Clerk of the Council
APPROVED AS TO FORM:
RECOMMENDED FOR APPROVAL:
FRED MOUSAVIPOUR
Executive Director - PWA
CITY OF SANTA ANA
DAVID CAVAZOS
City Manager
CONSULTANT:
XV Solutions
Servando Varela
Owner
7
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EHII3IT A
SCOPE OF SERVICES
(Attached)
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EXHIBIT A
CITY OF SANTA ANA
REQUEST FOR PROPOSALS FOR WATER RESOURCES SCADA NETWORK SUPPORT SERVICES
SCOPE OF SERVICES
INFORMATION TECHNOLOGY ENVIRONMENT
The successful firm will have experience and/or knowledge of the components of the Water Division's
technical Environment. The Water Division currently operates 12 individual host servers interconnected
by way of several network 1 0/1 0011 000 24 port switches. The data servers run Windows Server 2008
R2, Windows Server 2003 and Redhat Linux operating system. This network supports the Water
Division's SCADA, Video Server, GIS and file archive systems.
Current Water Resources Computer Network (WRCN) Overview
At a high level, the main objective behind the current IT network is to provide the Water Division a
centralized computing network that provides a high speed processing and storage environment that
offers increased storage capacity, performance, robust fault tolerance and flexible storage
administration. The WRCN is also very reliable and experiences very little downtime due to failures.
The following is the functionality of the current infrastructure:
• Ability to use a combination of high -end and lower end storage media
Ability to create data replication groups
• Ability to present LUNs to individual or multiple hosts including VM hosts, their guests and
traditional fiber /Ethernet connected hosts
• Alarm notification thresholds
• Remote administration
• Ability to expand capacity on demand without downtime
• Ability to create different RAID level LUNs such as 0, 1, 5 & 6
High block level 110 performance
Ability to present LUNs directly to VMs
• Ability to send out packet data to remote sites over the radio network for control, status and
monitoring.
The WRCN is located in the Water Resources SCADA Server Room. It is a temperature controlled
environment powered by a Symmetra LX Extended Run Backup universal power supply. Due to the
nature of the water system, it is of the utmost importance to maintain system reliability and uptime for
all equipment.
Equipment Overview
Dell Poweredge R910 (3)
Deli Poweredge R820 (2) — SCADA Servers (Redhat Linux OS)
Dell Poweredge R210
Dell Poweredge 2950
Dell Powervault NF500
Dell Poweredge R610
Dell Poweredge R320
Dell Poweredge 1900 (2) — Legacy SCADA Servers (Redhat Linux OS)
Neo Overland Storage 200S Tape Backup Drive
RFP 914 -048 —Water Resources SCADA Network Support Services
Page 10
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Description of Services
The Consultant shall be expected to perform the following list of duties and assignments.
On- Call /Accessibility Requirement
a. The Consultant will provide qualified and competent technical support staff on a regularly
scheduled basis for SCADA networking maintenance as well as SQUWindows programming
services at the City Central SCADA Control Room. The SCADA networking components
are critical assets and as such require technical support 24 hours per day, 7days per week
on demand.
2. The Consultant must be able to install, troubleshoot, diagnose and repair all existing networking
equipment as it relates to SCADA Servers utilizing a Redhat Linux operating system. The
Consultant shall also be able to provide network configurations for the Linux environment. Special
consideration shall be given towards firms with experience with SCADA networking services and
the City's DYNAC ES SCADA software. Special consideration shall also be given towards firms
that staff personnel who will work on the SCADA network with a Bachelor of Science Degree in
Computer Science.
3. The Consultant shall be responsible for core infrastructure and network assessments for all network
servers (physical and virtual), and one MDS network radio. Monthly tasks shall include the
following:
a. Keep the firewall functional and current.
b. Review connectivity at all sites and make necessary upgrades to ensure optimal network
performance and security.
c. Establish and maintain virus protection on all servers and SCADA workstations.
d. Address and maintain all backup procedures and system restore protocols.
e. Establish and maintain secure remote accessibility.
f. Private Network shall authenticate and authorize each remote connection in the Water
Resources Division via private network access with specified feature codes.
g. Establish, monitor and maintain remote access profiles within a specific IP pool range which
are assignable only to Santa Ana Water Resources Division authorized devices.
h. Prepare and create RAID configurations as recommended or necessary.
L Manage and monitor VPN networks for Netgear and Cisco VPN hardware.
j. The private network shall provide redundancy utilizing both a primary and a secondary
gateway. The secondary gateway shall act as a hot standby to provide support when the
primary gateway has experienced a failure and can no longer operate. Once the primary
gateway becomes fully operational, data traffic will be redirected back to the primary
gateway and the secondary gateway will revert to hot standby mode. Consultant shall
monitor and maintain this operational parameter.
k. Prepare monthly summary reports with backup status, event logs, patches applied, RAID
status and other pertinent information.
I. Assess and maintain MDS radio connectivity at the WRCN in the SCADA server room.
m. Assess and apply server software patches as applicable.
n. Consultant shall be familiar with APC Symmetra LX batteries to monitor, maintain and
manage the backup power supply. Reports shall be provided if any anomalies occur.
Recommendations shall be made towards replacement when applicable.
4. The Consultant shall have the ability to perform the following services on an as- needed basis.
Compensation will be provided based upon the hourly fee rate submitted in Exhibit C.
a. Consultant shall have the ability to deploy, configure, manage and maintain VMWare
Vsphere software. Consultant shall configure, monitor and optimize all VMware systems for
performance and reliability.
b. Consultant shall have experience with the NASSCO sewer rating system and provide
RFP #14 -048 - Water Resources SCADA Network Support Services
Page 11
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programming support for the Sewer Video Server.
c. Consultant shall have experience troubleshooting Inter"Comm USA (ICU) Ticket
Management software and provide networking setup and system support for this software.
Coordination with the City Vendor will be required.
d. Consultant shall have the ability to deploy, configure, manage and maintain Sharepoint
servers as they relate to backflow records and Water Resource Division digital records.
5. The Consultant shall provide ongoing support and maintenance including, but not limited to the
following tasks:
a. Training availability for end users.
b. Proactive care and maintenance to provide stability, availability and reliability.
c. 24/7 server, network and workstation monitoring.
d. Remote management and support tools.
e. Antivirus management.
f. Hardware and software patch management.
g. Onsite services on an as- needed basis.
h. Coordinate with City IT Staff as necessary.
Compensation for services under Item 5 shall be based on the hourly fee rate submitted in Exhibit C.
RFP #14 -048 - Water Resources SCADA Network Support Services
Page 12
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EHIBTT B
FEESCHEDULE
(Attached)
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EXHIBIT C
CITY OF SANTA ANA
REQUEST FOR PROPOSALS FOR WATER RESOURCES SCADA NETWORK SUPPORT SERVICES
PROPOSERS CERTIFICATION and PROPOSAL ITEM PRICING
Certification - I certify that I have read, understa rid and agree to the terms and conditions of this Request for
Proposals. I have examined the Scope of Services (Exhibit A) and am familiar with the scope of work
locations. I am familiar with all the existing conditions and limitation that may impact work requests. I
understand and agree that I am responsible for reporting any errors, omissions or discrepancies to the City for
clarification prior to the submission of my proposal,
Proposal Item Price - Pricing shall be based on a (hourly cost, time and materials basis - see narrative)
for services described in Exhibit A. Fee must be inclusive of all costs, including but not limited to, direct and
indirect costs for labor, overhead, incidental supplies, travel, mileage, and fuel. Any special materials will be
purchased by the contractor only after discussed and authorized by the City projects manager or designee In
writing.
Monthly Fee for Services as described in Exhibit A, Description of Services, Item 3 $ 500.00 /Mon h
Proposer shall attach a separate hourly rate schedule with hourly rates for staff per lob classification.
The hourly rate fee schedule shall include response times during normal business hours, after regular
business hours and weekend hours.
The use of Subcontractors is allowed but will require approval by City prior to start of any assigned work.
When a Subcontractor performs all or any part of the work, a markup shall be applied to the Subcontractor's
actual cost of such work. The Contractor may add a markup of 10 percent on the f irst $5,000 of the
subcontracted portion of the extra work and a markup of 5 percent on work added in excess of $5,000 of the
subcontracted portion of the work.
XV Solutions
(714) 269 -8190
LEGAL NAM C OF COMPANY PHONE AND FAX NUMBERS
344 Orange Blossom, Irvine CA, 92618
BUSINESS ADDRESS
Servando Varela Owner
PRINTED NAME OFA THORIZ DAGENT TITLE
1 09/09/2014 xsvarela @gmail.com
SIGNATURE OF AUTHORIZED AGENT DATE E -MAIL ADDRESS
FEDERAL ID NUMBER(IF APPLICABLE) ENVIRONMENTAL LABORATORY ACCREDIDATION
PROGRAM CERTIFICATE NUMBER (ELAP #)
THIS
DO NOT CONTAIN THIS FORM WILL BE
RFP #14 -046 —Water ReSOUr,es SCADA Network Support Services
Page 20
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�kf
XV SOLUTIONS
September 9, 2014
XV Solutions
P.O. Box 28373
3101 W, Sunflower Avenue
Santa Ana, CA 92799
city or Banta Ana, Public Works Agency
Request for Proposal for Water Resources Network Support Services
RFP # 14 -048
Hourly Rate Fee Schedule, To Accompany Exhibit C
XV Solutions hourly rates and job classifications
Job Classification: Sr. I'f Consulting Enginect
Classification Description; Sr. IT Consulting Engineers have a considerable breadth and depth of
experience in computer systems that include: computer progntriming, networking, storage, data backup,
disaster recovery, lmowledge of SCADA systems, VIN /Firewall configuration, Windows Server
operating systems, Linux operating systems, Microsoft SQL Server, and network security. Additionally;
Sr. IT Consultng Engincers have a Bachelor's Degree in Computer Science from an acaedited
university.
Hourly Rate; 5150 /Hour
Sincerely, .
411�- R 1/?12VI y
Servando Vuela
Owner, XV Solutions
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A
/. J,
�(V SOLUTIONS
September 9, 2014
Mr. Rodolfo Rosas, P.E.
City of Santa Ana
Public Works Agency
City Corporation Yard, Bldg. A
220 S. Daisy Avenue
Santa Ana, CA 92703
XV Solutions
P.O. Box 28373
3101 W. Sunflower Avenue
Santa Ana, CA 92799
Re: Request for Proposal for Water Resources Network Support Services
RFP # 14 -048
Dear: Mr. Rosas,
XV Solutions appreciates the opportunity to provide you with a response to address the Water Resources
Network Support Services RFP.
XV Solutions has been providing IT services to the City of Santa Ana's Water Division for the past 4
years, and we are confident in our ability to meet your specific needs through superior quality services in:
Networking, SC ADA, Security, and all of your other IT needs. Attached you will find our proposal,
which includes our service offerings and meets all the requirements outlined in Exhibit A of the RFP #
14 -048.
Owner, Servando Varela, will be available to answer any questions or concerns you may have regarding
this response, and assist you through the contract period. You may reach Servando on his mobile phone,
(714) 269- 8190.
Thank you for your time and consideration. 'We look forward to continue serving your IT needs and
establishing a mutually beneficial partnership.
Sincerely,
Servando Varela
Owner. XV Solutions
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wFI
Descriptionof Services ......................................................................................... ..............................4
QualificationMatrix .............................................................................................. ..............................4
Exhibits................................................................................................................... ............................... 8
ExhibitD — References ......................................................................................... ............................... 9
Exhibit E — Proposers Statement ......................................................................... .............................11
Exhibit F — Certification of Non- Discrimination by Contractor ............................ .............................13
Exhibit G — Non - Collusion Affidavit ..................................................................... .............................16
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Firm and Personnel Experience
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Water Resources Network Support Servicesl RFP # 14.048
Statement of Qualifications
Firrn and Personnel Experience
About XV Solutions
XV Solutions is an IT consulting company focused on providing best -in -class service to small and
medium size organizations. We strive to provide our clients with customized IT solutions, to enable
them to run their core work functions and relieve them from the burdens of managing IT. We have
strong technical expertise that allows us to deliver innovation- driven solutions, no matter how
complex the business problem may be.
Our service offering is spread across:
➢ Networking
Servers and Applications
SCADA
➢ Storage and Backup
v Custom Application Design and Programming
Brief History
XV Solutions was founded in 2010 and has been providing services to the City of Santa Ana's Water
Division group for nearly 4- years. Servando Varela is the owner and sole proprietor, who personally
handles all client engagements.
About Servando Varela
Servando has been working in the IT industry for 17 years. He
started his career working for the City of Santa Ana's Water
Division as an Engineering Intern, in 1997. While working for
the Water Division, Servando's responsibilities included
running daily backups, network support, and custom
application programming using MS Visual Basic and MS SQL
Server.
Experience & Background
In the year 2000, Servando went to work for FileNet Corporation as a Software Engineering Intern.
He was hired as a permanent employee in early 2002, immediately after he completed his B.S.
degree in Computer Science and Engineering from CSULB. While at FileNet, Servando was
responsible for programming automated tests using various programming languages and his
responsibilities included setting up test environments. Setting up the test environments deepened
Servando's expertize with various operating systems (Windows, Unix and Linux), database servers
XV SOLUTIONS k Page 1
Water Resources Network Support Servicesl RFP # 14 -048
(MSSQL, Oracle, and IBM DB2), application servers (Microsoft Internet Information Services,
WebLogic, and IBM WebSphere), and networking equipment (switches, routers, VPNs, and
firewal Is).
In addition to the Computer Science and Engineering degree, Servando also holds an advanced
degree in Business Administration from Pepperdine University. He has formal training in project
management, pragmatic marketing, and agile software development.
Pre-6ous Project Experience
XV Solutions has been working for the City of Santa Ana's Water Division group, servicing an array of
IT related issues.
• June 2014: Implement a new Microsoft SharePoint environment using a DELL R910 Server
and VMWare vSphere. XV Solutions built the environment from the ground up. The
solution design included the use of: Windows 2008 R2, Microsoft SQL Server 2012, VMWare
vSphere, two RAID 5 configurations to optimize VMWare disk 1/0 performance, and 4
network cards to maximize the network throughput from the vSphere host server plus the
virtual servers needed to run the software.
Customer: City of Santa Ana, Water Resources Division.
0 August 2014: Implement a SharePoint bulk loading program to add over 25,000 backflow
reports to SharePoint. The import required that custom content types be used in
SharePoint with customer data fields. The metadata for the backflow records was collected
by the custom bulk loading program, from .csv files that accompanied the backflow reports.
Customer: City of Santa Ana, Water Resources Division.
• August 2014: Recommend specifications for new Dynac ES SCADA servers, mount new
servers into the server rack, and configure networking for the servers.
Customer: City of Santa Ana, Water Resources Division.
• November 2010 / September 2013: Implemented a Netgear VPN, Firewall and Gateway for
the City of Santa Ana, Water Resources Division and trained key SCADA technicians on how
to remotely connect to the internal network using VPN. On September 2013, successfully
performed a major firmware upgrade to the Netgear appliance, which required the
configuration of the appliance to be wiped out and reconfigured manually again.
Customer: City of Santa Ana, Water Resources Division.
• August 2013: Replaced the APC UPS Symmetra battery for the City of Santa Ana, Water
Resources Division. As part of this replacement, we also increased the number of batteries
to allow extend the runtime on the APC UPS and added an external bypass switch to the
system.
Customer: City of Santa Ana, Water Resources Division.
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XV SOLUTIONS
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Description of Services
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Water Resources Network Support Servicesl RFP # 14 -048
Description of Services
Qualification Matrix
Each row represents XV Solutions' response to the RFP requirements outlined in Exhibit A.
Description
on -call
Accessibility
SCADA
Technical
Support
3 —a IFirewoll
Maintenance
3 —b INetwork
Performance &
Security
XV Solutions Response
Y Unlimited
XV Solutions is familiar with DYNAC ES, which is a SCADA software
product that runs on the Red Hat Enterprise Linux (RHEL) operating
system. XV Solutions has experience monitoring the DYNAC ES
servers to ensure they are running in dual mode and respond when
the primary server fails and the secondary server takes control. XV
Solutions is also experienced with the Linux operating system in the
areas of networking, security, backup and restore. Servando, the
owner and primary consultant has a B.S. in Computer Science and
Engineering and part of his experience includes working with putty,
writing Linux bash scripts, programming against the Linux operating
system, setting up Linux operating systems from scratch, and
Firewalls are used to isolate the internal network from external threats, by
implementing packet filtering and application gateways. Cisco and Netgeor
periodically release firmware patches to update hardware /software firewall
components needed to maintain security definitions up -to -date. XV Solutions
has experience in both implementing and maintaining firewalls.
We are experienced in analyzing network efficiency utilizing network
monitoring tools such as 'netstat' and Wireshork, to monitor
incoming /outgoing network connections, routing tables, and network
interfaces.
We are also familiar with Dell DRAG, which monitors the health of the
servers to identity any failures and provide the administrator with
information to isolate components with problems.
3 —c Server /Desktop Y XV Solutions understand the importance of protecting assets against
Virus Protection malicious software attacks. It is critical to maintain anti -virus software up-
to -date, given viruses are released into the web daily. We are experienced
with Symontec and McAfee anti -virus tools to monitor and prevent virus and
malware intrusion.
3 —d Routine Y We ore experienced in configuring scheduled - automatic backups to prevent
Backups data -loss due to hardware failures, database corruption, and natural
disasters. We've configured the Water Division's backup process, to send
alerts to SysAdmins when a failure is detected and /or the backup process
fails. XV Solutions takes an active approach to ensure the data is backed -up
safely, by performing periodic restore jobs to validate the backup process is
reliable and functional.
ff
XV SOLUTIONS k Page 4
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Req Description
3 —e I Remote Access
3 f IPrivate Network
Security
3 —g IStatic /Dynamic
IP Address
Management
Water Resources Network Support Servicesl RFP # 14 -048
Support XV Solutions Response
Y Establishing secure remote access can be done via VPN or Citrix. VPN
provides a secure & encrypted communication tunnel to allow the use of
tools such as RDP or VNC These tools allow secure- remote connectivity to
servers /computers within the network. XV Solutions is experienced in
creating VPN gateways, and training staff on methods to securely connect
into internal networks.
Y Remote connections are validated for access into the private secured
network via two different methods: (1) the VPN profile for each user has
unique feature codes that are only known to the City of Santo Ana devices.
This prevents brute force attacks into the VPN from external threats. (2) The
SCADA server configuration for DYNAC ES contain specific end -point devices
and their IP addresses that are allowed access to the SC40A portal. XV
Solutions is familiar with both access control validation methods for remote
connections.
Y XV Solutions has experience managing both Dynamic IP addresses, which are
typically used for mobile devices and workstations, and static IP addresses,
which are usually required for servers.
Dynamic IP addresses are managed with a DHCP Server. Windows Server
operating systems, such as Windows 2003, Windows 2008, and Windows
2012 come with a built -in DHCP Server service that can be turned on and
configured to dynamically assign 1P addresses to devices connected to the
network. Some appliances, like the Netgear SRX5308 also come with a built -
in DHCP server that can be used for this purpose.
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XV SOLUTIONS Page 5
Critical servers, like SCADA servers, SMTP /Email servers, Microsoft
SharePoint, and other application servers require a static IP address. Static
IP addresses can be reserved in a DHCP server.
3 —h
RAID Y RAID (Redundant Array of independent Disks) is a method of grouping.
Configuration multiple hard- drives, so that the OS views multiple drives as one logical
Support drive. There are several advantages to RAID configurations, such as
increased read /write performance and redundancy. XV Solutions has
expertise in creating various types of RAID configurations, and has
configured RAID -5 for the Water Resources Division.
3 —i
VPN Support Y Knowledge in configuring Netgear VPN Router and Cisco ASA firewalls to
allow external systems VPN access to internal network.
3 —i
Network Y Experience with SCADA Dynoc ES redundant server, where there is a primary
Redundancy server and a stand -by server. When the primary server faits, the secondary
server takes over and becomes the primary server. Servers use a virtual iP
address, so that the primary server is always seen on the virtual IP address.
Both servers have their own typical IP address, but users always connect
using the virtual IP address which will always connect users to the whichever
server is the primary server.
3 —k
Reporting Y Yes, monthly reports can be easily prepared and delivered via email, posted
on the SharePoint server, added to o file server, or any other method that is
convenient or desired.
ff
XV SOLUTIONS Page 5
Req
Description
3 -1
MDS Radio
Programming
Support
3—
Server Software
m
Maintenance
3 —n
APCSymmetro
ME.
4 —b
4 —c
VMwore
v5phere
Support
Water Resources Network Support Services) RFP # 14 -048
Support XV Solutions Response
Y MDS Radios can receive and send transmission to SCADA PLCS. The SCADA
servers need to be connected to the some Ethernet network where the MDS
Radio is dropping network packets; so that the SCADA server can process the
packets received and also send out changes to PLCs. XV Solutions is
experienced with networking requirements for MDS Radios and verifying
that they are working properly forSCADA operations
Y XV Solutions has experience in managing and applying patches via several
methods: (1) Command line updates for Linux distributions. (2) Manually
deploying Windows Updates via the Desktop. (3) Remote software
deployment using tools such as SSCM or Desktop Authority.
Y The APCSymmetro is a modular, redundant, backup bottery for enterprise
servers. It has multiple controller cords so that if one fails the other takes
over and multiple battery modules that allows for redundancy and capacity
expansion. We ore familiar with monitoring the APCSymmetro type
systems, configuring emall alerts that report the status and health of the
battery and its modules, capacity sizing, and dealing with Schnieder Electric,
the APC Symmetry vendor. In 2013, XV Solutions managed the replacement
and upgrade of the APC Symmetrafor the City of Santa Ana, Water
Production Server Room. The replacement and upgrade was executed on
time and without onv:Issaes.
Y Yes, XV Solutions has experience deploying VMWare v5phere. The v5phere
platform can be optimized for performance using various methods,
including: setting up the RAID configuration and swap partitions for the
VMWare servers, so that each server using its own LUN; ensuring that the
CPU capacity is properly partitioned per VMWare server; allocating enough
memory for each virtual server, and following other best practices and
techniques for virtualization environments. XV Solutions has experience
catrinn un rmmniete vSohere environments.
NASSCO Sewer
Y XV Solutions is familiar with the NASSCO sewer rating system. CCTV sewer
Rating System
reports are usually accompanied by a small Microsoft Access Database file
Programming
that contains the NASSCO ratings for the pipe. XV Solutions has completed a
Support
project for the City of Santa Ana, Water Department where we
programmatically extract the NASSCO ratings from the Access Database and
aggregate them into a Microsoft SQL Server. The SQL Server database is
then accessed via a custom -built application that allows Water Department
employees to query CCTV reports by NASSCO rating and identify the sewer
pipe segments that need the most attention.
ICU Ticket
Y The ICU Tickets system Is a client side software application that received USA
Troubleshooting
DigAlert notifications. The ICU software is an aging 32 -bit Microsoft
Windows Application. It allows the printing of the tickets and storing of
tickets for future use, reference, and for retention compliance. XV Solutions
is familiar with this software. In March 2014, XV Solutions migrated the ICU
Tickets software for the City of Santa Ana from an old Windows XP
workstation to a new Windows 732 -bit workstation
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Water Resources Network Support Services) RFP # 14 -048
Req Description Support XV Solutions Response
4 —d
ShorePoint Y In 2014, XV Solutions developed an automated method to transfer hundreds
Maintenance & of documents into the City of Santa Ana's ShorePoint server repositories. We
Support are experienced at building Share Point tools for additional functionality, as
well as architecting SharePoint document libraries to standardize the ways
in which organizations store documents.
5 —a
End -User Y XV Solutions values continuous learning and takes on active role in
Training empowering clients through training and detailed documentation.
5 —b
Proactive Y We believe In continuous improvement and implementing industry standard
Infrastructure methods of operation to make your network most effective and efficient. XV
Maintenance Solutions performs routine hard-drive health tests, server performance
monitoring, and server software maintenance to prevent fallures from
happening, and keep the infrastructure running smoothly.
5 —c
2417Server, Y Monitoring the overall health of servers, network, and workstations is done
Network, and by utilizing health monitoring tools that enable Event Tracing and
Workstation performance monitoring. XV Solutions has experience configuring systems to
Monitoring send notification and alerts when systems fail -over or immediate actions are
required to ensure system uptime.
5 —d
Remote Y Familiar with Dell DRAG, allowing remote console for managing remote .
Network servers and us of Dell XVM switches, to remotely connect to any computer
Management connected to the switch.
5 —e
Anti -Virus Y In addition to services provided in 3 —c (see above); XV Solutions has services
Management routinely run system anti -virus scans.
5 —f
Hardware & Y XI/Solutions is pro- active in updating /patching software & hardware devices
Software Patch as described in 3 —m.
and Upgrade
Support
5 —g
On -Site Support Y XV Solutions has on -site services: server /desktop installation and
maintenance, hardware /software troubleshooting, routine backups, and any
other IT related issues that need on -site services.
5 —h
Collaborate Y We value building relationships with clients and working closely with ITStaff
with City IT to betterserve you. XV Solutions is familiar with the responsibilities of the
Support City of Santa Ana central IT department and how they relate to the Water
Production SCADA network. XV Solutions has skillfully worked on
collaborative projects with central IT, including the installation of the TI line
for SCADA notifications, and the upgrade of the ICU Tickets system.
9—
XV SOLUTIONS r Page 7
Exhibits
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Exhibit D — References
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EXHIBIT D
CITY OF SANTA ANA
REQUEST FOR PROPOSALS FOR WATER RESOURCES SCADA NETWORK SUPPORT SERVICES
REFERENCES
List and describe fully the contracts Performed by your firth which demonstrate your ability to provide the
supplies, equipment or services included in the scope of the proposal specifications. Attach additional pages it
required. The City reserves the right to contact each of the references listed for additional information
regarding your firm's qualifications.
Reference
Customer Name: City of Santa Ana Contact Individual Bran IQe
Address: 220 S. Daisy Ave Phone Number 714-647 -3385
Santa Ana, CA Facsimile Number.
contract Amount 25,000 / Year Year: 2010 to 2014
Description of supper, equipment, or services provided:
SCADA network support, backup servers, VPN /FirewaU setup and maintenance
Reference
Customer Name:
Contact Individual:
Address:
Phone Number..
Facsimile Number
Contract Amount
Year:
Description of supplies, equipment, or services provided:
Reference
Customer Name:
Contact Individual:
Address:
Phone Number.
Facsimile Number
Contract Amount _ _ -- _ -_
Year: ___ - --
Description of supplies, equipment, or services provided:
THIS FORM MUST BE COMPLETED AND
RFP #14 -448 — Water Resources SCADA Network Support Services
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Exhibit E — Proposers Statement
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EXHIBIT E
CITY OF SANTA ANA
REQUEST FOR PROPOSALS FOR WATER RESOURCES SCADA NETWORK SUPPORT SERVICES
PROPOSER'S STATEMENT
Proposer understands and agrees that this wnden RFP (or any part thereof specifically designated and accepted
by the City of Santa Ana, hereinafter City) shall constitute the entire agreement between proposer and the City
only after it has been accepted by the City Council, endorsed by the Clerk of the Council with her signature and
official seal noting hereon the action of approval of the Council, signed by the Executive Director or his duty
authorized agent, and signed by the City Attorney, denoting his approval of the form of this document, and its
execution, and when it or an exact copy of it has been either delivered to proposer or deposited with the United
States Postal Service properly addressed to the proposer with the correct postage affixed thereto.
Proposer further agrees that upon delivery (as defined above) of the accepted agreement he/she will fumish City
al required bonds and certificate of liability insurance within ten (10) days (excluding Saturdays, Sundays and
City's legal holidays), or the funds, check, draft, or proposers bond substituted in lieu thereof accompanying this
proposal shall become the property of the City and shall be considered as payment of damages due to the delay
and other causes suffered by City because of the failure to furnish the necessary bonds and because it is distinctly
agreed that the proof of damages actually suffered by City is difficult to ascertain, otherwise said funds, check
draft, or proposers bond substituted in 6eu thereof shall be resumed to the undersigned.
Proposer understands that a proposal is required for the entire work, that the estimated quantities set forth in the
RFP schedule are solely for the purpose of comparing proposals, and that final compensation under the contract
will be based upon the actual quantifies of work satisfactorily completed.
All terms contained in the specifications, the certification of nondiscrimination by contractors, and the required
insurance certificates are to be incorporated by reference into this agreement and are made specifically as part of
this RFP.
Finn
XV Solutions
Signed and Printed Name: SerVando Varela
Title Owner
Date September 9, 2014
25K -33
Exhibit F — Certification of Non-
Discrimination by Contractor
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EXHIBIT F
CITY OF SANTA ANA
REQUEST FOR PROPOSALS FOR WATER RESOURCES SCADA NETWORK SUPPORT SERVICES
CERTIFICATION OF NONDISCRIMINATION BY CONTRACTOR
The undersigned contractor or corporate officer, during the performance of this contract, certilles as follows:
1 The contractor shall not discriminate against any employee or applicant for employment because of race,
color, religion, sex, or national origin. The contractor shall take affirmative action to ensure that applicants
are employed, and that employees are treated during employment without, regard to their race, color,
religion, sex, or national origin- Such action shall include, but not be limited to, the following: employment,
upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or lamination-, rates of pay or
other forms of compensation. and selection for training, including apprenticeship. The contractor agrees to
post in conspicuous places, available to employees and applicants for employment, notices to be provided
setting forth the provisions of this nondiscrimination clause.
2. The contractor shall, in all solicitations or advertisements for employees placed by or on behalf of the
contractor, state that all qualified applicants will receive consideration for employment without regard to race,
color, religion, sex, or national origin.
3. The contractor shall send to each labor union or representative of workers with which he has a colleclive
bargaining agreement or other contract or understanding, a notice to be provided advising the said labor
union or workers' representatives of the contractor's commitments under this section, and shall post copies
of the notice in conspicuous places available to employees and applicants for employment
4. The contractor shall comply with all provisions of Executive Order 11246 of September 24, 1965, and of the
rules, regulations, and relevant orders of the Secretary of Labor.
5. The contractor shall furnish all information and reports required by Executive Order 11246 of September 24,
1965, and by rites, regulations, and orders of the Secretary of Labor, or pursuant thereto, and will permit
access to hislher books, records, and accounts by the administering agency and the Secretary of Labor for
purposes of investigation, to ascertain compliance with such rules, regulations, and orders.
6. In the event of the contractor's noncompliance with the nondiscrimination clauses of this contract or with any
of the said rules, regulations, or orders, the contract may be canceled, terminated, or suspended in whole or
in part and the contractor may be declared ineligible for further government contracts or federally assisted
constructiontservices contracts in accordance with procedures authorized in Executive Order 11246 of
September 24, 1965,and such other sanctions may be imposed and remedies invoked as provided in
Executive Order 11246 of September 24, 1965, or by rule, regulations, or order of the Secretary of Labor, or
as otherwise provided by law.
7. The contractor shat include the portion of the sentence immediately preceding paragraph 1 and the
provisions of paragraphs 1 through 7 in every subcontract or purchase order unless exempted by rules,
regulations, or orders of the Secretary of Labor issued pursuant to Section 204 of Executive Order 11246 of
September 24, 1965, so that such provisions will be binding upon each subcontract or purchase order as the
administering agency may direct as means of enforcing such provisions, including sanctions for
noncompliance; provided, however, that in the event the contractor becomes involved in, or is threatened
with, litigation by a subcontractor or vendor as a result of such direction by the administering agency, the
contractor may request that the United States enter into such litigation to protect the interests of the United
States.
RFP #14 -048 — Water Resources SCADA Network Support Services
25K -35
8. Pursuant to Caltomia Labor Code Section 1735, as added by Chapter 643 Stats. 1039, and as amended,
no discrimination shall be made in the employment of persons because of race, religious peed tmen
national origin, ancestry, physical handicaps, mental condition, marital status, or sex of such persons, except
as provided in Section 1420, and any contractor violating this section is subject to 31 the penalties Imposed
for a violation of the chapter.
Firm XV Solutions
Signed and Printed Name: Servando Varela
True Owner
Date September 9, 2014
THM FORM MUST BE COMPL�Fn AND INCLUDED WITH THE PROPOSAL
PROPOSALS HAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE
EXHIBIT G
RFP #14 -1348 — Water Resources SCADA Network Support Services
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Exhibit G — Non - Collusion
Affidavit
25K -37
CRY OF SANTA ANA
REQUEST FOR PROPOSALS FOR WATER RESOURCES SCADA NETWORK SUPPORT SERVICES
NONCOLLUSION AFFIDAVIT
NON - COLLUSION AFFIDAVIT
(Title 23 United States Code Section 112 and
Public Contract Code Section 7166)
To the CITY OF SANTA ANA
In accordance with Title 23 United States Code Section 112 and Public Contract Code 7166 the proposer
declares that the proposal is not made in the interest of, or on behalf of, any undisclosed person, partnership,
company, association, organization, or corporation; that the proposal is genuine and not collusive or sham; that
the proposer has not directly or indirectly induced or solicited any other proposer to put in a false or sham
proposal, and has not directly or indirectly colluded, conspired, connived or agreed with any proposer or
anyone else to put in a sham proposal, or that anyone shall refrain from bidding; that the proposer has not in
any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the
proposal price of the proposer or any proposer, or to fix any overhead, profit, or cost element of the proposal
price, or of that of any other proposer, or to secure any advantage against the public body awarding the
contract of anyone interested in the proposed contract; that all statements contained in the proposal are true;
and, further, that the proposer has not, directly or indirectly, submitted his or her proposal price or any
breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid, and will not
pay, any fee to any corporation, partnership, company association, organization, bid depository, or to any
member or agent thereof to effectuate a collusive or sham proposal.
Note: The above noncollusion affidavit is part of the proposal. Signing this proposal on the signature portion
thereof shall also constitute signature of this noncollusion affidavit. Proposers are cautioned that making a
false certification may subject the certifier to criminal prosecution.
State of California, County
Subscribed and swom to (or affirmed) before me on this day of 26 by
appeared before me.
Proved to me on the basis of satisfactory evidence to be the person(s) who
Notary Public Signature Notary Public Seal
THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL.
PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE
EXHIBIT H
RFP #14 -048— Water Resources SCADA Network Support Services
25K -38
EXHIBIT C
CITY OF SANTA ANA
REQUEST FOR PROPOSALS FOR WATER RESOURCES SCADA NETWORK SUPPORT SERVICES
PROPOSERS CERTIFICATION and PROPOSAL ITEM PRICING
Certification - I certify that I have read, understand and agree to the terms and conditions of this Request for
Proposals. I have examined the Scope of Services (Exhibit A) and am familiar with the scope of work
locations. I am familiar with all the existing conditions and limitation that may impact work requests. I
understand and agree that I am responsible for reporting any errors, omissions or discrepancies to the City for
clarification prior to the submission of my proposal.
Proposal Item Price -Pricing shall be based on a (hourly cost, time and materials basis -see narrative)
for services described in Exhibit A. Fee must be inclusive of all costs, including but not limited to, direct and
indirect costs for labor, overhead, incidental supplies, travel, mileage, and fuel. Any special materials will be
purchased by the contractor only after discussed and authorized by the City projects manager or designee in
writing.
Monthly Fee for Services as described in Exhibit A. Description of Services, Item 3 $ 500.00 /Month
Pro oser shall attach a separate hourly rate schedule with hourly rates for staff per lob classificatio n.
The hourly rate fee schedule shall include response times during normal business hours, after regular
business hours and weekend hours.
The use of Subcontractors is allowed but will require approval by City prior to start of any assigned work.
When a Subcontractor performs all or any part of the work, a markup shall be applied to the Subcontractor's
actual cost of such work. The Contractor may add a markup of 10 percent on the first $5,000 of the
subcontracted portion of the extra work and a markup of 5 percent on work added in excess of $5,000 of the
subcontracted portion of the work.
XV Solutions (714) 269 -8190
LEGAL NAME OF COMPANY PHONE AND FAX NUMBERS
344 Orange Blossom, Irvine CA, 92618
BUSINESS ADDRESS
Servando Varela
Owner
NAME OF ALJTHOKIZ7u AUtry I --
���,� 4. 09/09/2014 xsvarela @gmail.com
RE OF AUTHORIZED AGENT DATE E -MAIL ADDRESS
FEDERAL ID NUMBER (IF APPLICABLE) PROGRAM CERTIFICATE UMBER (ELAP gDATION
THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL.
PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE.
RFP it14 -048 — Water Resources SCADA Network Support Services
Page 20
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XV SOLUTIONS
September 9, 2014
XV Solutions
P.O. Box 28373
3101 W. Sunflower Avenue
Santa Ana, CA 92799
uny of Santa Ana, Public Works Agency
Request for Proposal for Water Resources Network Support Services
RFP # 14 -048
Hourly Rate Fee Schedule, To Accompany Exhibit C
XV Solutions hourly rates and job classifications
Job Classification: Sr. TT Consulting Engineer
Classification Description: Sr. I"T Consulting Engineers have a considerable breadth and depth of
experience in computer systems that include: computer programming, networking, storage, data backup,
disaster recovery, knowledge of SCADA systems, VPN /Firewall configuration, Windows Server
operating systems, Linux operating systems, Microsoft SQL Server, and network security. Additionally,
Sr. IT Consulting Engineers have a Bachelor's Degree in Computer Science from an accredited
university.
Hourly Rate: $150 /Hour
Sincerely,
qlr %zc /�
Servando Varela
Owner, $V Solutions
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