HomeMy WebLinkAboutHOUSING OPPORTUNITES COLLABORATIVEINSURANCE NOT REQUIRED N-2015-035
WORK MAY PROCEED
CLERK OF COUNCI .
DAM MAR 1 9 04 MEMORANDUM OF AGREEMENT
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The following MEMORANDUM OF AGREEMENT ("Agreement") sets forth the
responsibilities and agreements between HOUSING OPPORTUNITIES COLLABORATIVE, a
California nonprofit public benefit corporation ("HOC") and the City of Santa Ana, a charter city and
municipal corporation, by and through its WORK Center as the Virtual Counselor Network° Partner
("VCN Partner") as of the 2d of March, 2015.
HOC is a coalition of HUD approved housing counseling, fair housing, credit and debt
counseling nonprofits, social service and city agencies, business associations and other related
agencies ("Partner Agency") that work together to empower the public especially low -to -moderate
income individuals and families, to formulate industry best practices, and create opportunities for
Partner Agency to provide counseling services (the "Services").
HOC has been tasked to create, establish and manage the Virtual Counseling Network°
("VCN"), a unique and innovative technology in the non-profit sector that delivers tailored solutions
linking non-profit service providers to near -instant service and response to client needs and will
allow clients at Partner Agency to connect via the Internet to a Virtual Counselor ("VC") at any other
Partner Agency within the HOC who serve as subject experts, VCN will be useful for cross referral
when counseling services outside a Partner Agency's scope of service are requested by clients, and
clients are served through self-service standalone access points strategically set up at accessible
community locations referred to as Virtual Empowerment Centers ("VEC") which can be located at a
Partner Agency.
The WORK Center, connects the community's job seekers to the resources, skills and
opportunities they need to find better jabs and careers. They provide job seekers a single, convenient
and no -cost access to a wide range of employment services and resources to help them: find new jobs
or change careers; upgrade skills; obtain training; qualify for benefits; and/or obtain career guidance
("VCN Partner Services").
HOC invited VCN Partner to become a Partner Agency, at no cost to VCN Partner tn2d join
the VCN, as detailed below in this Agreement.
VCN Partner, understands the importance and effectiveness of providing an opportunity for
Orange County residents to find appropriate resources, accepted HOC's invitation to become HOC's
Partner Agency and join the VCN, as detailed below in this Agreement.
The parties agree to the following terms and conditions:
AGREEMENT
VCN Partner agrees to become a collaborative partner of HOC.
2. HOC is permitted to list VCN Partner as a collaborative partner of HOC on its
website, and materials, and other appropriate resources related to HOC.
3. HOC is permitted to use VCN Partner's logo on its website and other appropriate
resources related to HOC and VCN.
4. VCN Partner is permitted to use HOC's logo on its website, materials, and other
appropriate resources related to VCN.
5. If A VC counselor is employed and located at VCN Partner with a computer
workstation or desktop connected to the VCN to provide real-time face-to-face audiovisual counseling
services with ability to share documents and computer screens in a secure communication
environment at no cost to the VCN Partner.
6. A VEC is a self-service standalone access point strategically set up and equipped
with scanning/printing/copying, audio & video capabilities within a secure communication
environment at location(s) as determined by VCN Partner and easily accessible by VCN Partner's
client(s).
7. VEC(s) connect client(s) through an online centralized location ("HUB"). HOC
serves as the HUB where clients are triaged by experienced Triage Counselor(s) ("TC") and
connected to the appropriate VC based on client's assessed needs by TC or as determined by VC.
8. Virtual Empowerment Center° (VEC): VCN Partner and HOC agree to the
following:
a) VCN Partner will provide the following for VEC:
Space for the Virtual VCN Partner will provide space (minimum of 4 feet in width by 6
Empowerment Center° feet in depth), preferably in a location that is accessible to clients
(VEC) referred by VCN Partner staff,
2. High Speed Internet
Connection for the VEC
3. Telephone,for the VEC
4. Power to Connect the
Various Hardware for the
FEC
S. List VCN Partner and VEC
Location
VCN Partner will provide high speed internet access for VEC
located onsite.
VCN Partner will provide a telephone line for the VEC located
onsite to enable the client to call the VCN Support Center.
VCN Partner will provide power to the various hardware located
at the VEC.
VCN Partner will provide its logo to be listed as partners on the
VCN and/or the VEC, including list it as VEC host site.
6. Use VEC Primarily for VCN Partner will do its best to ensure that the VEC is primarily
Virtual Counselor used for VCN purposes in order to ensure system and data
Network° (VCN) integrity at the VEC.
7. VCN Partner Point Person VCN Partner will designate for each location one (1) or more
for VCN person(s) from VCN Partner as the point person with whom VCN
Support Staff, on an as required basis, work with them to start or
stop VEC, ensure all VEC peripherals are connected properly to
the VEC, and assist them to troubleshoot VEC operational issues.
8. VEC Maintenance VCN Partner will provide access to HOC or its agents or designee
to access the VEC for its upkeep, update and maintenance.
b) HOC will be providing the following for VEC:
1. Setup of Virtual HOC will setup the hardware and software on the VEC which is
Empowerment Center° located onsite at VCN Partner identified location.
(VEC)
2. Maintenance of VEC HOC will maintain the hardware and software on the VEC which
is located onsite at VCN Partner identified location.
3. Training of VCN Partner HOC will provide training to VCN Partner staff about accessing
Staff about the Virtual the VCN and the various services provided through the VCN.
Counselor Network (VCN)
4. Triage Clients Referred by
HOC will provide 1/5th of FTE (Triage Counselor) who is located
VCN Partner to the Services
at HOC and on real-time basis triages clients referred to the VEC
Provided through the VCN
by VCN Partner staff to receive the various services provided
through VCN.
5. VCN Partner Point Person
HOC will use the individual(s) who is designated by VCN Partner
for VCN
very sparingly and conscientiously to troubleshoot unscheduled
VEC issues.
6. VEC Maintenance
HOC will inform VCN Partner when and who will be at VCN
Partner identified location to upkeep, update and maintenance of
VEC. HOC will work with VCN Partner to schedule HOC or its
agents or designee to visit VCN Partner identified location to
upkeep, update and maintenance of VEC.
7. List VCN Partner and VEC
HOC will list VCN Partner as partners on the VCN and/or the
Location
VEC, including list it as VEC host site and place their logo on the
VEC(s).
8. VEC Machines Remote HOC will periodically access the machines located on the VEC
Access remotely for maintenance and/or testing.
9. Virtual Counselor (VC): If in future VCN Partner agrees to join its counselor(s) as
VC in the VCN, VCN Partner and HOC agree to the following:
a) VCN Partner will be providing the following for VC:
1. VCNPartner Identifies VC
VCN Partner will identify and provide the names of its counselor(s)
to HOC who will join the VCN as VC.
2. Provide counseling
services through VCN
VCN Partner will provide its counseling services for which its
counselor(s) are qualified to provide to clients referred through the
VCN on mutually agreed upon days and times.
3. VCNPartner Provided
Hardware and Software
VCN Partner agrees to make available the following for the VCN
Partner's VC:
• Hardware
o Desktop/Laptop
o Keyboard
o Mouse
o Webeam (either party may provide)
o Telephone (existing line)
o High -Speed Internet minimum DSL speed
• Software
o Adobe Acrobat/Reader (Free software download)
o MS Office (Word, Excel & PowerPoint)
VCN Partner can use existing computer workstations or desktops that
are currently used by the designated counselor(s) who will join VCN
as VC. VCN Partner will ensure that all of the abovementioned
hardware and software are made available at the computer
workstations or desktops that used by the designated counselor(s).
VCN Partner will provide power to the various hardware located at
the VEC.
4. Use HOC Provided VCN Partner will do its best to ensure that the materials and
Materials Primarily for information provided by HOC is primarily used for VCN purposes in
VCNPurposes order to ensure VCN system and data integrity.
S. List VCNPartner VCN Partner will provide its logo to be listed as partners on the VCN.
6. VCNPartner Point Person VCN Partner will designate one (1) or more person(s) from VCN
.for VCN partner as the point person with whom VCN Support Staff, on an as
required basis, work with them to ensure all VC are trained prior to
joining the VCN, VCN software are connected properly to the VC
computer, and assist them to troubleshoot other VCN operational
issues.
7. Maintenance VCN Partner will provide access to HOC or its agents or designee to
access the VC computers for VCN related software upkeep, update
and maintenance.
b) HOC will be providing the following for VC:
1. Train VCNPartner HOC will train the counselor(s) identified by VCN Partner, who
Identified Counselor(s) to will join the VCN as VC.
be VC
2. Triage and Refer Client(s) HOC will refer client(s) who seek counseling services provided by
to VCNPartner's VC(s) VCN Partner through the VCN. The client(s) coming through the
through VCN VCN will be referred only if VCN Partner's VC(s) are available on
mutually agreed upon days and times to take the referral through
3. HOC Provided Resources
the VCN.
HOC agrees to provide the following to VCN Partner:
• Setup VC(s):
o Software
Real-time Collaboration Software
HOC Instant Messaging Service
Data to VC & VCN Partner:
o Data (personal demographic data) provided by client to
HOC
HOC might also provide VCN Partner other additional resources,
as deemed fit by HOC, in order to enable VCN Partner and its
VC(s) to provide VCN Partner Services, and to make referral
through the VCN.
4. List VCNPartner HOC will list VCN Partner as a partner on the VCN.
S. VCNPartner Point Person VCN Partner will designate one (1) or more person(s) from VCN
for VCN Partner as the point person with whom VCN Support Staff, on an as
required basis, work with them to ensure all VC are trained prior to
joining the VCN, VCN software are connected properly to the VC
computer, and assist them to troubleshoot other VCN operational
issues.
6. Maintenance HOC will do VCN related software upkeep, update and
maintenance.
7. Troubleshooting VCN HOC will assist VCN Partner's VC(s) to troubleshoot issues that
Related Issues might arise when using the software installed on the VC's
computer.
10. Points of Contact/Notices:
a. Santa Ana WORK Center
Attn: Kelly Reenders
1000 E. Santa Ana Blvd., Suite 200
Santa Ana, CA 92701
Phone: (714) 565-2600
Fax: (714) 565-2602
b. Housing Opportunities Collaborative
Attn: Appaswamy "Vino" Pajanor, President & Executive Director
1100 Broadway
San Diego, CA 92101
Phone: 619-283-2200
Fax: 619-283-2201
11. NON EXCLUSIVITY: Nothing herein is intended nor shall be construed as creating
any exclusive Agreement by and between HOC and VCN Partner. This Agreement shall not restrict
HOC from acquiring similar, equal, or like goods and/or services from other entities or sources.
12. CONFIDENTIALITY. In the course of performing the services in this Agreement,
the parties recognize that they may come in contact or become familiar with information that HOC, or
VCN Partner, or their subsidiaries or affiliates may consider confidential. This information includes,
but is not limited to, contracts, invoices, partnerships, strategy, counselee/customer information,
proprietary information and processes, and intellectual property. The parties agree to keep all such
information confidential and not to discuss or divulge the information to anyone during the period and
after the tennination of this Agreement.
13. EFFECTIVE DATE. The terms of this Agreement will become effective on the date
and year first referenced above.
14. MODIFICATION. This Agreement may be modified upon the mutual written
consent of the parties.
15. TERMINATION. HOC and VCN Partner, mutually agree that either party at its sole
discretion, may with a 30 -day written notice to the other party, terminate this Agreement. Within ten
days of the date of termination of this Agreement, VCN Partner shall return all hardware, software
and VCN materials including training materials and manuals provided by HOC to VCN Partner.
IN WITNESS WHEREOF, the parties hereto have executed this MEMORANDUM OF
AGREEMENT on the day, month, date and year first mentioned above.
ATTEST:
MARIA D. HUIZAR
Clerk of the Council
APPROVED AS TO FORM:
SONIA R. CARVALHO
City Attorney
By:
Lisa Storck
Assistant City Attorney
RECOMMENDED FOR APPROVAL:
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Kelly R der§, xe ive Director
Community Development Agency
WORK Center
CITY OF SANTA ANA
DAVID CAVAZOS
City Manager
HOUSING OPPORTUNITIES
COLLABORATIVE
C
wam Vino" Paja
Presid�nt & Executive Director, HOC