The URL can be used to link to this page

Home My WebLink AboutTRITECH SOFTWARE SYSTEMS (6)City of Santa /-a a + Clerk of the Cowicil AGREEMENT TERMINATION FORM Please complete this form when the atfached agreement and all amendments (if any) are no longer in effect. Return form to the Clerk of the Council Office (N1-30). Call 647-6520 if you have any questions. The agreement with Trifech Software COTC Office Use No.( : A-2008-331 was completed on 91 1 n final payment has been made. AA amendments. Use space below if needed.) -A -- R -fie�q$�i6a c4- Iggq - 201 ---- Department:t 84-[449-1q6 A-Z001-2SS - 2040 -0l$ A - 20o j- -igl -I Phone/Pxf.: A -2.000-Q2 11- 2002 - 203 A -zoo3-25 Signature: F � -2.005 -014- T � A- 20o4 Date: ReV[sed 08-23-10 TRiTECH SOFTWARES TEM October 6, 1999 Anna Olivarez Santa Ana Fire Department 1439 South Broadway Santa Ana, CA 92707 Document Repairing Immediate Action REVISED rill ;J��f�; Re: Renewal of Software Support and Year 2000 Readiness Disclosure Dear Anna: Your organization utilizes a VisiCAD Computer -Aided Dispatch System and has a contract for software support and maintenance. According to our records, your Software Support and Maintenance Agreement will expire on October 31, 1999 unless you take the necessary steps to extend the Agreement. If your support renewal documents and payment are not received by the expiration date of the current agreement, you will not have support for this mission critical system. Additionally, failure to take immediate action on your renewal means you will lose the option to either receive a discount on your support fee or to exercise the option to make quarterly payments. Your Support and Maintenance Agreement allows you to take advantage of the services provided by TriTech Software Systems' Technical Support Staff. This includes an annual site visit of up to three (3) business days to assist you with technical support issues.' Additionally, you will enjoy the benefits of software enhancements as we continue to improve the product. To renew your Support and Maintenance Agreement, and to assure seamless software technical services coverage, please complete and sign the TriTech Support Services Renewal Agreement attached to this letter (with any accompanying documents attached to that agreement) (collectively the "Renewal Documents") and return both original signed agreements with, if possible, your payment to our office. We will sign the Agreements and return one original to you for your records. If you act immediately, you have some options for payment of your renewal of VisiCADTM Support Services. If you return your signed TriTech Support Services Renewal Agreement with your payment by October 15, 1999 you can either: 1) Elect to pay your standard support fee for technical services on a quarterly basis; or 2) Elect to make your full annual standard support fee early and receive a 2 %% discount on your annual support fee. ' Travel related expenses for site visits are not included in the annual support fee and are the responsibility of the Client. Actual travel expenses incurred for site visits will be invoiced separately to 10717 Sorrento Valley Road the Client, payable upon receipt of invoice. San Diego, CA 92121 619.799.7000 FAX 619.799.7010 - _. If we have not received your signed TriTech Support Services Renewal Agreement with your payment by October 15, 1999 you will be invoiced for your full annual standard support fee and will lose the option to have a discount or to make quarterly payments. Therefore, rapid action on this renewal is to your benefit. Based upon your existing Software licenses, your annual support fee is $55,422. Payment of this fee extends coverage of the original software license and/or support agreement, through October 31, 2000. Please find the enclosed self-addressed stamped envelope for your convenience. If we have not received your Renewal Documents and payment before your Software Support and Maintenance Agreement expires, we will be forced to discontinue support for your VisiCAD System. If you are considering not renewing annual Software Support for VisiCAD, I must advise you that any later resumption of such support after an interruption will require the payment of all past annual support payments for periods during which you did not have an annual Software Support Agreement in force. This policy is necessary in order to share fairly, among the Client base using VisiCAD, the cost of the substantial resources we devote to the continued development, enhancement and support of VisiCAD. Year 2000 Readiness Disclosure. As you know, one of the services provided for clients on Software Support is TriTech's update service. For version 2 clients, this update service is particularly important with respect to Year 2000 Compliance. As discussed in TriTech's Year 2000 Readiness Disclosure. VisiCAD versions 2.11 and greater are Year 2000 Compliant (as that term is defined therein). Clients on earlier versions of VisiCAD must update in order to have the benefit of this warranty. Therefore, it is particularly important for you to renew annual Software Support to have access to updated versions of VisiCAD. Please contract TriTech if you have not received your copy of the Year 2000 Readiness Disclosure. I look forward to the coming year when we incorporate ideas suggested by you and your peers in the Public Safety Community as we further develop and enhance VisiCADTM. SINCERELY, l�- Michael D. Nabors Vice President of Sales and Marketing cc: Dave Trivoli TriTech Support Services Renewal Client agrees to renew its Agreement for VisiCAD TM Support Services according to the terms herein and the terms of the current Software Support Agreement, which terms are incorporated by reference herein as though set forth in fill. This Support Services Renewal Agreement must be signed and returned by October 15, 1999. The effective date of this support renewal is November 1, 1999. The extended support term expires on October 31, 2000. Client desires to participate in TriTech's early support renewal program. Client agrees to pay its support fee by October 15, 1999 in order to be eligible for one of the following payment options (check one): _ Single annual payment of $54,036.45 (includes a 2-%a% discount if paid by October 15, 1999). Four (4) quarterly payments of $13,555.50 totaling an annual support fee of $55,422 (the first payment is due by October 15, 1999). .Client acknowledges that failure to meet the early payment requirements will result in Client being invoiced for the full annual standard support fee and Client will lose the option to have a discount or to make quarterly payments. Based upon your existing Software licenses, the annual support fee is $55,422. Payment of this fee extends coverage of the original software license and/or support agreement, through October 31, 2000. This Agreement for TriTech Support Services is based upon the following Software licenses: Software Number of Licenses Value VisiCADW EMS Server Software 1 S 23,500 VisiCAD EMS Redundant Server Software 1 $11,000 EMS Workstation Software 6 $88,800 EMS VisiLite Software 1 $ 475 VisiCAD Fire Server Software 1 $23,500 VisiCAD Fire Redundant Server Software 1 $11,000 Fire Workstation Software 6 $88,800 Fire VisiLite Software 1 $475 E911 Interface Software I $13,000 Alphanumeric Paging Interface Software 1 $ 4,500 MST Interface Software 1 $4,500 SIMMS Radio Interface Software I $14,000 CAD to Station Printer Software 1 $6,250 CFIRS Interface Software 1 $6,500 ProQA Interface Software 1 $11,600 ACCEPTED AND AGREED: CLIENT: TRITECH: ////�� ` � at,C Santa Ana Fire Department, (Signature) Michael D. Nabors ? 1 Name 4,,R v Vice President of Sales and Marketing Title r-�PeA Crd��f ( 9 Date Date tbly) ttlu-tutu 22-01-1999 02:35PPI 0105940734FIRE DEPT. ?14G4T57PQ P.0.2 TriTech Support Services Renewal Client agrees to renew its Agreement for VisiCAD"" Support Services according to the terms herein and the terms of the current Software Support Agreement, which terms are incorporated by reference herein as hough ser forth in futi. 771is Support Services Renewal Agreement must be signed and returned by October 15, 1999. The effective dare of this support renewal is November 1, 1999. The extended support term expires on October 31, 2000. Client desires to participate in TriTech's early support renewal program. Client agrees to pay its support fee by October 15, 1999 in order to he eligible for one of the fallowing payment options (check one): _ Single annual payment of $54,036.45 (includes a 746% discount if paid by October 15, 1999). J Four (4) quarterly payments of $13,855.50 totaling an annual support fee of $55,422 (thc first payment is due by October 15, 1999). Client acknowledges that failure to meet the early payment requirements will result in Client being invoiced for the full annual standard support fee and Client will lose the option to have a discount or to make quarterly payments. Hosed upon your existing Software licenses, the wuival support fee is $55,422. Payment oflhis fee extends coverage of the original software license andi0r support agreement, through October 31, 2000. This Agreement for TriTech Support Services is based upon the following Software licenses; . Sonw+re Number of Lice4ses Value VisiCADT" EMS Sava Software I S 23,500 VisiCAD EM$Redandant $CNet Seftwart 1 $11,000 EMS WorkStofion Software 6 $88,800 EMS ViuLilc Soflwaev 1. $475 VisiCAD Fire Svr ar Softwam 1 523,500 VisiCAD F'Ire Radundant Suvcr Software 1 sl 1,000 Fire workStotion SoRwaro (5 - 588,800 Piie Visible Software l 5475 E9111ntcrface Softwam t $11,000 Alphunumenc Paging InWeve Softwnc 1 54,500 MS'f Interface SoftwaTC 1 $4,500 SIMMS Radio interfact Sollwwe I 514,000 CAT) to Station Punter Sof[ C 1 56,2:11) CFIRS init(facc Sofmw I 56,500 ProQA Interfact Software 1 $11,600 ACCEPTED AND AGREED: CLIENT: Santa Ana Fre Department, (Sigrmture) Name A�,C [ il,gprK)__ Title �99 Date TR1 BCH: ' Nrichael D. NxU us Vice Residem f Sales and Marketing Datc TQTRL P.02 P.P. _.... ................... ._.._ .....,. _....._ rvT .OT CC L`T O.EJ rt %offiePolk SEEM CITY COUNCIL MEETING DATE: NOVEMBER 15, 1999 TITLE: ?7 i gdviceiton ist CLERK OF COUNCIL USE ONLY: VISICAD SOFTWARE MAINTENANCE AGREEMENT CITY MANAGER APPROVED N As Recommended ❑ As Amended ❑ Ordinance on 1st Reading ❑ Ordinance on 2nd Reading ❑ Implementing Resolution ❑ Set Public Hearing For CONTINUED TO FILE NUMBER A-1999- 196 RECOMMENDED ACTION Renew the existing agreement with TriTech Software Systems for maintenance of the Fire Department's VisiCAD computer aided dispatch system for a one year period in the amount not to exceed $55,422. On March 19, 1999, the City Council approved a software maintenance agreement with TriTech Software Systems, with a provision for two one- year renewals. The Fire Department uses the VisiCAD software to maintain vehicle status and tracking to more accurately dispatch the closest unit(s) to an emergency incident. The software maintenance agreement provides the Fire Department with seven days per week, 24 hours per day technical support, software product enhancements, and up to three business days of on site technical support. The vendor has performed in a satisfactory manner and staff is recommending approval of the first renewal period for the contract. FISCAL IMPACT Funds are available in the Fire Communications Contractual services (account no. 11-322-6291). Marc Martin Fire Chief Fire Department MM/RC/er APPROVED AS TO FUNDS AND ACCOUNTS: Rod C�� Executive Director Finance & Mgmt. Services Agency im 25.C.cs3v