HomeMy WebLinkAbout13B - APPOINT WIB REPREQUEST FOR
COUNCIL ACTION
CITY COUNCIL MEETING DATE:
APRIL 19, 2016
TITLE:
APPOINTMENT TO THE SANTA ANA
WORKFORCE INVESTMENT BOARD —
PRIVATE SECTOR REPRESENTATIVES
(STRATEGIC PLAN NO. 5, 1)
CITY MANAGER
RECOMMENDED ACTION
CLERK OF COUNCIL USE ONLY:
►_17700n
❑ As Recommended
❑ As Amended
❑ Ordinance on 1 ®° Reading
❑ Ordinance on 2 "6 Reading
❑ Implementing Resolution
❑ Set Public Hearing For
CONTINUED TO
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Appoint William McGowan, Partner, Barrett Business Services Inc., and Barbara Smith, General
Manager, Holiday Inn Santa Ana Orange County Airport to the Workforce Investment Board,
representing local area businesses.
WORKFORCE INVESTMENT BOARD RECOMMENDATION
At its regular meeting of March 17, 2016, the Workforce Investment Board, by a vote of 14:0
(Jimenez -Hami, Korthuis, Martinez, McMurtray, Ray, Ruiz, Sanchez and Tucker absent),
recommended that the City Council appoint William McGowan, Partner, Barrett Business Services
Inc., and Barbara Smith, General Manager, Holiday Inn Santa Ana Orange County Airport to the
Workforce Investment Board.
DISCUSSION
In compliance with legislation outlined in the Workforce Innovation and Opportunity Act (WIOA) of
2014 an oversignt board is required and its members appointed by City Council. The Workforce
Investment Board (WIB), in partnership with City Council, provides policy guidance for and
exercises oversight with respect to activities outlined in the law, directs activities to actively solicit
public and private support for and participation in workforce programs and provide oversight to
ensure efficient and effective operation.
WIOA Section 107(b)(2)(A) lists membership categories that must be representated on the board
while a majority of the board members must be from the private sector. There are currently four
private sector vacancies on the Board. Staff has met with two businesss representatives, the WIB
has reviewed their qualifications and recommends the appointment of Mr. William McGowan,
Partner, Barrett Business Services Inc., and Ms. Barbara Smith, General Manager, Holiday Inn
Santa Ana Orange County Airport. Their respective resumes are attached (Exhibit 1).
1313-1
Appointment to the Santa Ana WIS
April 19, 2016
Page 2
STRATEGIC PLAN AUreNIVIENT
Approval of this item supports the City's efforts to meet Goal #5 Community Health, Livability,
Engagement & Sustainabiiity, Objective #1 (establish a comprehensive community engagement
Initiative to expand access to Information and create opportunities for stakeholders to play an
active role In discussion public policy and setting priorities),
FISCAL IMPACT
There is no fiscal impact associated with this action,
Robert Cortez
Special Assistant to the City Manager
City Manager's Office
RC /DS
Exhibit: 1. Resumes
13B -2
William McGowan
www.11nkedin.com/in/wpmcg
Hi Deborah —
Mission Viejo, CA
(949) 533.0074
wpmcg @cox,net
As a follow up to our conversation, I am interested in serving on the Santa Ana Workforce Investment
Board and believe that I may be an excellent addition to your team, Specifically, I have experience in
very similar leadership roles and am able to produce game - changing business results that are both
meaningful and sustainable. I also have a rich history of experience serving on nonprofit boards and
committees, and think I could add much value to SAWIB's business objectives.
As outlined in the attached resume, I have over 15 -years experience driving profitable revenue growth in
sales, marketing and business development leadership roles, documented success building teams and
motivating workers to peak performance, demonstrated effectiveness building lasting relationships with
key stakeholders and partner organizations, and Fortune 100 industry experience working as a business
leader for Ingram Micro and Siemens Business Services.
Areas in which I excel include demand generation, project management, and stakeholder management, I
have demonstrated skills within each of the following areas;
➢ Marketing Expertise — able to craft and articulate value propositions for key decision makers and
influencers, as well as work toward win -win solutions with all stakeholders.
➢ Trusted Advisor— effectively provide direction and course correction to business leaders and
executive teams, ensuring proper development and execution of key corporate initiatives.
P Risk Mitigation — forward thinking business strategist, focused on where the opportunity is headed in
order to stay ahead of pending change and mitigate Identified risks.
➢ Financial Acumen —graduate training in finance and economics, with working knowledge of ROI,
ROWC, Cash Flow, and Capex /Opex considerations to make sound business recommendations.
Quality Mindset — trained Six Sigma black belt and certified PMI Project Management Professional
with quality experience in financial analysis, strategic marketing, and International markets.
In summary, I am a seasoned business professional with experience 1) developing sustainable programs
that drive profitable revenue growth and enhance customer experience, 2) defining customer strategies
and building effective solution roadmaps, 3) leveraging business intelligence and data analytics to better
understand market dynamics and mitigate risks, 4) managing executive relationships and coordinating
cross - functional teams in multiple disciplines, and 5) facilitating partner collaboration so that the whole is
greater than the sum of its parts.
Lastly, I am a persuasive communicator as well as an effective negotiator with a rich history of success
managing complex programs and I have several years experience managing senior -level business
relationships and building consensus among disparate groups.
I am thus submitting my resume for your consideration and hope to hear from you soon.
Sincerely,
William McGowan
�'a7v'BW 1
McGowan rt Mission Viejo, CA
William MCI ®Wan (949)533.8074
www.linkedin,com /in /wpmcg wpmcg @oox.net
BUSINESS DEVELOPMENT PROFESSIONAL
Pioneering experience and record breaking performance in sales, marketing and business development
leadership roles with demonstrated effectiveness pursuing high margin growth opportunities and
documented success as an advisor to executive teams ensuring proper execution of key corporate
initiatives. Able to communicate effectively and persuasively, complete projects on time and budget, and
successfully incubate new programs to steady state operations. Key strengths include;
4• Process Improvement
4•
Program Management
•:•
Business Intelligence
:• Partner Enablement
S
Solution Development
•:•
Partner Enablement
4• Visionary Leadership
4•
Strategic Partnerships
4•
Financial Acumen
r Business Intelligence
A
New Product Launches
:•
Program Management
4• Financial Acumen
:•
Visionary Leadership
4
Solution Development
➢ Client - facing business professional able to establish and maintain credibility and trust with key
decision makers where input was sought, valued, and respected.
➢ Provided guidance and leadership to a team of consultants and program managers supporting
strategic growth initiatives for Ingram Micro's $18B North American market.
Turned around $15M worth of jeopardy accounts for Siemens (SBS) by introducing properly designed
business processes and value -added services; expanded services by 15% at 3 of 13 accounts.
➢ Awarded $35M global service contract at Microsoft based on winning bid response and solution
design that included cloud -based strategy to optimize cost savings while maximizing profit margins.
➢ Developed & implemented IMSourcingTM program for strategic alliance partners in the distribution
channel, focusing on discontinued server and storage products; $40M revenues at a 20 %+ CM.
A Leveraged predictive analytics to identify business opportunities in Storage, Server and Network
market, empower reseller partners, solve complex problems and expand market share.
PROFESSIONAL EXPERIENCE
Barrett Business Services Inc., Santa Ana, CA 2015 — Present
(Professional Employer Organization, HR & Risk Best Practices)
Client Business Partner
• Account management and business development services for $43 human capital management firm
providing outsourced HR and business services to over 3,000 small businesses nationally.
• Provide business owner advocacy and human capital management solutions to small and medium -
sized companies using management consulting services and HR Outsourcing best practices.
• Responsible for $50M account activity (retention & growth) as well as leadership and management of
delivery team made up of HR, Risk, Payroll, and Staffing resources.
Independent Contractor / Business Consultant 2014-2016
(Business Process Improvement, Financial Analyses, Proposal Development)
• Business development and contract management responsibilities for well- established ODM firm
based In Taiwan (Wistron ITS) looking to grow IT outsourcing services footprint in U,S.
• Contracted to develop SaaS leasing strategies for early -stage start -up (Hart Solution) providing
remote patient monitoring services to hospitals and skilled nursing facilities
• Focused on new business development strategies to streamline payment processing, minimize
impact on working capital, and drive profitable revenue growth (Celtic Commercial Capital).
William McGowan M(949)5338074
www.Iinkedin.com /in /wpmcg wpmcg @cox.net
Ingram Micro, Santa Ana, CA 2007-2014
(Fortune 100 company; world's largest wholesale technology distributor)
Director, Strategic Development & Execution
• Provided leadership to strategic alliance partners and internal business units for high- margin growth
initiatives, executed against targeted objectives, and monitored financial outcomes.
• Developed, focused and managed a team of change agents and program managers from a project
perspective, and drove cross - functional project teams to project completion,
• Engaged dotted -line resources as necessary to expand and /or improve existing business processes
in response to changing market conditions,
Siemens Business Services, Norwalk, CT 2000 —2006
(Fortune 100 company; International information technology services provider)
Engagement Manager
• Provided bid response services that resulted in $200M in various contract awards for outsourced IT
services that leveraged both onshore and offshore resources to increase available efficiencies.
• Awarded $35M outsourced service contract at Microsoft based on winning bid response and solution
design that included remote support model to optimize cost savings while maximizing profit margins.
• Led solution development efforts and resource allocations for large, complex service opportunities
nationally, resulting in multi - million dollar contract awards.
Client Partner
• Turned around $15M worth of jeopardy accounts for Siemens (SBS) by Introducing properly designed
business processes and value -added services; expanded services by 15% at 3 of 13 accounts.
• Client- facing sales professional able to establish and maintain credibility and trust with key decision
makers where input was sought, valued, and respected.
ENTEX Information Services, Rye Brook, NY 1996— 2000
(Value -added reseller & provider of distributed computing infrastructure services)
Site Services Manager
• Managed outsourcing relationship at Allied Signal, providing comprehensive IT support services at
remote facility in Torrance, CA. Set performance records and exceeded profit targets in just 6 months.
• Created scalable and repeatable support solutions that provided total call management for IT- related
issues. Solutions included Help Desk, Desktop, Network, and Data Center services,
Solutions Architect
• Responsible for cradle to grave Lotus Notes project management, including application design,
development, implementation, and training,
• Qualified prospective service opportunities and crafted profitable / executable solutions based on
industry best practice and ENTEX service delivery methodologies.
EDUCATION / PROFESSIONAL CERTIFICATES
• MBA, Strategy & Operations Mgmt. — UC Irvine, Graduate School of Management
• BA, Social Ecology — UC Irvine, School of Social Ecology
• Project Management Professional — Project Management Institute (PMI)
• Certified Six Sigma Green Belt with comprehensive Black Belt training
• Sales Training Classes from Miller Heiman and Franklin Covey
VOLUNTEER ACTIVITIES
• Ingram Micro Philanthropic Committee President (4 years)
• First Step House of Orange County, Committee Chairman (2 years)
• Junior Achievement, Classroom Consultant (5 years)
Barbara Smith
P.O. Box 5173, Fullerton GA 92838
Cell: 714 -273 -0404 - bes714 @yahoo.com
Summary
Dedicated General Manager offering more than 13 years experience in the hospitality industry, as well as in -depth
knowledge of Revenue Management.
Highlights
• Exceptional customer service
• Exceptional communicator
• Inventory management systems
• Rate Management
• Revenue Analysis
Accomplishments
• Superb interpersonal skills
• Conflict resolution
• Hospitality Management
• Guest Service Management
• Contract Negotiation
• Rated #1 TripAdvisor hotel of 26 Santa Ana hotels for years 2014, 2015 & 2016
• 2014 IHG Celebrate Service hotel video contest winner for America's Region (1 of 900 video entries)
• 2014 -2015 Santa Ana Chamber Ambassador, 2016 Co -Chair Santa Ana Chamber Ambassadors
• 2015 -2016 Co -Chair Santa Ana Chamber Hospitality Committee
• 2014 IHG Revenue Management Advanced Certification
• 2013 Intercontinental Hotels Group (IHG) General Manager Certification
Experience
General Manager /Revenue Manager
November 2012 to Current
SWK Properties, LLC- Holiday Inn Santa Ana CC Arpt - Santa Ana, CA
• Oversee all aspects of a 176 room full - service hotel with 5,500 square feet of banquet space and a staff of 75
employees.
• Maintain strong working relationships with all hotel departments and provide support to all department managers,
• Possess great knowledge of IHG brand standards and best practices for each hotel department.
• Manage hotel rates, rate yielding, and rooms inventory using Perform, Holidex and Opera hotel systems.
• Create budgets, forecasts, and blackout calendars, as well as management of hotel third party rates.
• Management of employee benefits and hotel insurance policies.
Rooms Division Manager
March 2008 to November 2012
Uniwell Corporation - Holiday Inn Buena Park - Buena Park, CA
• Assisted in managing a 248 room full - service hotel in the entertainment zone area near theme park attractions.
• Handled all guest service recovery issues and assisted in the implementation of staff Stay Real training.
• Assisted in coordination of hotel guest room renovations in 2011 -2012,
• Assisted in rate management and rate yielding using Perform, Holidex, and Opera hotel systems.
• Created and implemented seasonal hotel packages in Opera using IHG shell package rate codes.
• Created weekly forecasts and blackout calendars for sales department,
Rooms Division Manager
February 2003 to November 2008
Anaheim Plaza Hotel & Suites - Anaheim, CA
Assisted in overseeing a busy 300 room full- service, independent hotel property located across the street from
Disney theme parks.
Handled all guest service recovery issues for most hotel departments.
Assisted In rate management on hotel's individual website, as well as manually adjusting rates on each third party
website.
13B -6
• Monitored Sales group rooms pick up and cutoff dates and created blackout calendars for closeout dates,
• Provided reservations training to front desk staff using Signature products.
• Assisted front desk with large convention group room assignments and payment details.
Realtor
May 2002 to December 2004
Tarbell Realtors - Yorba Linda, CA
• Generated lists of properties that were compatible with buyers' needs and financial resources.
• Educated clients on current real estate market trends.
• Wrote contract documents, purchase agreements, and closing statements.
• Showed residential properties and explained the features, value, and benefits of available homes.
• Successfully guided home buyers and sellers through sales and purchase of properties.
• Promoted property sales through advertisements, open houses and participation in multiple listing services.
Accounting Clerk
November 1997 to May 2002
IAC Industries - Brea, CA
• Calculated figures such as discounts, percentage allocations and credits.
• Coded the general ledger and processed vendor invoice payments.
• Opened and assigned new client accounts.
• Researched and resolved billing and invoice issues.
• Commission reconciliation and distribution for all US wholesalers.
• Completed sales & use tax reconciliations for three states on a monthly basis.
• Cross trained in Accounts Receivable and Accounts Payable,
Education
Accounting /Business,2001
California State University Fullerton - Fullerton, CA
Coursework in Accounting
Associate of Arts: Liberal Arts, 1999
Mount San Antonio College - Walnut, CA
High School Diploma: 1989
Fullerton Union High School - Fullerton, CA
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13B -8