HomeMy WebLinkAbout25A - AGMT - PD SOFTWARE SYSREQUEST FOR
COUNCIL ACTION
Ar fc•I•laKA10Ji14411 lei TV i4
JUNE 7, 2016
TITLE:
AGREEMENT WITH WINBOURNE
CONSULTING FOR PROJECT
MANAGEMENT SERVICES FOR THE
POLICE DEPARTMENT'S
INTEGRATED SOFTWARE SYSTEM
(STRATEGIC PLAN NO. 1, 2A)
�t
CITY MANA
RECOMMENDED ACTION
CLERK OF COUNCIL USE ONLY:
APPROVED
As Recommended
❑ As Amended
[] Ordinance on 16' Reading
❑ Ordinance on 2 "d Reading
71 Implementing Resolution
Ll Set Public Hearing For
CONTINUED TO
FILE NUMBER
Authorize the City Manager and Clerk of the Council to execute an agreement with Winbourne
Consulting to provide project management services for the implementation of the TriTech
integrated software system for the Police Department, for the period of April 16, 2016 through
April 16, 2018, in an amount not to exceed $150,512, with a contingency of $9,488 for a total
agreement amount of $160,000, subject to non - substantive changes approved by the City
Manager and City Attorney.
DISCUSSION
In 2015, the Police Department had two major technology initiatives progressing concurrently:
(1) the replacement of the Department's aged fleet of Mobile Data Computers (MDCs) and (2) the
selection and purchase of an integrated software system. The City released a Request for
Proposals (RFP) for a consultant to assist with the selection, configuration, and installation of
new MDCs; however, no responses were received. Thereafter, the Police Department continued
searching for a qualified consultant by polling other local police agencies for recommendations as
well as interviewing several consultants who had either previously worked with the City or were
recommended by other sources. At the end of this process, Winbourne Consulting was the only
vendor identified as having the specialized experience and knowledge needed for implementing
MDCs in a law enforcement environment.
Police Department solicited a formal proposal from Winbourne to assist with the MDC project. At
this point, TriTech Software Systems had been selected for the integrated software system. The
integrated software system project was discussed in depth with Windbourne, as that project has
a significant impact on the MDC project. Winbourne informed staff that the consultant who would
be assigned to the MDC project was also experienced in implementing integrated software
systems, specifically TriTech's system. Therefore, the Police Department decided to expand
25A -1
Agreement with Winbourne Consulting
June 7, 2016
Page 2
Windbourne's scope of work to include the initial phase of the integrated software project as well
as the MDC project.
On January 7, 2016, the City entered into a professional services agreement with Winbourne for
initial management on both of projects. By the conclusion of the initial phase of the TriTech
integrated software project, it was evident that the consultant made many valuable contributions
and had become an integral part of the City's team. The consultant assisted with organizing the
project team, set tracking systems in place, facilitated communication with TriTech, helped
manage the project schedule, documented team findings and items from meetings, and kept the
project on track. In addition, the consultant's knowledge, contacts with user community, and
previous exposure to TriTech projects provided the Police Department with proficient project
management.
Given these factors, the Police Department requested that Winbourne provide a new proposal for
project management services that would include the remainder of the TriTech integrated software
project. This proposal and corresponding professional services agreement (Exhibit 1) is for a
fixed -price of $150,512 to be billed on a quarterly basis for a term of 21 months, plus a
contingency of $9,488 to be used for unanticipated services at the City's sole discretion, for a
total agreement amount of $160,000.
STRATEGIC PLAN ALIGNMENT
Approval of this item allows the City to meet Goal #1 - Community Safety, Objective #2, (Broaden
communications, information sharing and community awareness of public safety activities),
Strategy A (Purchase and implement a new integrated software system for the Police
Department to improve productivity and increase efficiencies and transparency).
FISCAL IMPACT
Funds in the amount of $160,000, which include a contract contingency of $9,488 are available
in the Police Department's Criminal Activity - DOJ contract services account (no. 02614450
62300) and will be disbursed as follows:
FY 2015 -16 $ 14,334
FY 2016 -17 $ 86,007
FY 2017 -18 59,659
Total $ 160,000
25A -2
Agreement with
June 7, 2016
Page 3
Winbourne Consulting
az_- Z
Rojas
Chief of Police
Santa Ana Police Department
Exhibit: 1. Agreement
APPROVED AS TO FUNDS AND ACCOUNTS:
Francisco Gutierrez
Executive Director
Finance & Mgt. Services Agency
25A -3
25A -4
CONSULTANT AGREEMENT
THIS AGREEMENT is made and entered into this 16«' day of April, 2016 by and between
Winbourne Consulting, LLC., a Delaware limited liability corporation, (hereinafter "Consultant "), and
the City of Santa Ana, a charter city and municipal corporation organized and existing under the
Constitution and laws of the State of California (hereinafter "City ").
RECITALS
A. The City desires to retain a consultant having special skill and knowledge in the field of Public
Safety Systems Project Management. Specifically, the City's Police Department desires a
consultant to oversee project management and implementation of the integrated software project
involving Tri Tech computer -aided dispatch ( "CAD ") and records management system ( "RMS ")
software.
B. Consultant represents that Consultant is able and willing to provide such services to the City.
C. In undertaking the performance of this Agreement, Consultant represents that it is
knowledgeable in its field and that any services performed by Consultant under this Agreement
will be performed in compliance with such standards as may reasonably be expected from a
professional consulting firm in the field.
NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms
and conditions hereinafter set forth, the parties agree as follows:
1. SCOPE OF SERVICES
Consultant shall perform those services as set forth in Exhibit A to this Agreement which include
project management of the integrated software program as result of the City's agreement with Tri Tech
for new CAD and RMS software systems.
2. COMPENSATION
a. City agrees to pay, and Consultant agrees to accept as total payment for its services
$150;512 as outlined in the attached Exhibit A. A contingency of $9;488 shall be
available, at the discretion of the Chief of Police, for services that are currently not
anticipated, but may be required to complete those services as set forth in Exhibit A. The
total sum to be expended under this Agreement shall not exceed $160,000 during the
term of this Agreement.
b. Payment by City shall be made within forty -five (45) days following receipt of proper
invoice evidencing work performed, subject to City accounting procedures. Payment
need not be made for work which fails to meet the standards of performance set forth in
the Recitals which may reasonably be expected by City.
TERM
This Agreement shall commence on the date first written above and terminate upon exhaustion
of all of the fluids or April 16, 2018 whichever occurs first. The Agreement may also be terminated
earlier in accordance with Section 17, below. The term of this Agreement may be extended upon a
writing executed by the City Manager and the City Attorney.
25A -5
4. INDEPENDENT CONTRACTOR
Consultant shall, during the entire tern of this Agreement, be construed to be an independent
contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to
create an employer - employee relationship, a joint venture relationship, or to allow the City to exercise.
discretion or control over the professional manner in which Consultant performs the services which are
the subject matter of this Agreement; however, the services to be provided by Consultant shall be
provided in a manner consistent with all applicable standards and regulations governing such services.
Consultant shall pay all salaries and wages, employer's social security taxes, unemployment insurance
and similar taxes relating to employees and shall be responsible for all applicable withholding taxes.
5. OWNERSHIP OF MATERIALS
This Agreement creates a non - exclusive and perpetual license for City to copy, use, modify,
reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans,
specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any
tangible medium of expression, including but not limited to, physical drawings or data magnetically or
otherwise recorded on computer diskettes, which are prepared or caused to be prepared by Consultant
under this Agreement ( "Documents & Data "). Consultant shall require all subcontractors to agree in
writing that City is granted a non - exclusive and perpetual license for any Documents & Data the
subcontractor prepares under this Agreement. Consultant represents and warrants that Consultant has the
legal right to license any and all Documents & Data. Consultant makes no such representation and
warranty in regard to Documents & Data which were provided to Consultant by the City. City shall not
be limited in anyway in its use of the Documents and Data at any time, provided that any such use not
within the purposes intended by this Agreement shall be at City's sole risk.
6. INSURANCE
Prior to undertaking performance of work under this Agreement, Consultant shall maintain and
shall require its subcontractors, if any, to obtain and maintain insurance as described below:
a. Commercial General Liability Insurance. Consultant shall maintain commercial general
liability insurance naming the City, its officers, employees, agents, vohmteers and
representatives as additional insured(s) and shall include, but not be limited to protection
against claims arising fiom bodily and personal injury, including death resulting
therefrom and damage to property, resulting from any act or occurrence arising out of
Consultant's operations in the performance of this Agreement, including, without
limitation, acts involving vehicles. The amounts of insurance shall be not less than the
following: single limit coverage applying to bodily and personal injury, including death
resulting therefrom, and property damage, in the total amount of $1,000,000 per
occurrence, with $2,000,000 in the aggregate. Consultant shall supply City with a fully
executed additional insured endorsement in substantially the form attached hereto as
Exhibit B upon execution of this Agreement.
b. Cyber Liability Insurance with a combined single limit of not less than $1,000,000 per
occurrence.
c. Business automobile liability insurance, or equivalent form, with a combined single limit
of not less than $1,000,000 per occurrence. Such insurance shall include coverage for
owned, hired and non -owned automobiles.
25d -6
d. Worker's Compensation Insurance. In accordance with the provisions of Section 3700 of
the Labor Code, Consultant, if Consultant has any employees, is required to be insured
against liability for worker's compensation or to undertake self - insurance. Prior to
commencing the performance of the work under this Agreement, Consultant agrees to
obtain and maintain any employer's liability insurance with limits not less than
$1,000,000 per accident.
e. If Consultant is or employs a licensed professional such as an architect or engineer:
Professional liability (errors and omissions) insurance, with a combined single limit of
not less than $1,000,000 per claim with $2,000,000 in the aggregate.
f The following requirements apply to the insurance to be provided by Consultant pursuant
to this section:
(i) Consultant shall maintain all insurance required above in fill force and
effect for the entire period covered by this Agreement.
(ii) Certificates of insurance shall be furnished to the City upon execution of
this Agreement and shall be approved by the City.
(iii) Certificates and policies shall state that the policies shall not be canceled
or reduced in coverage or changed in any other material aspect without
thirty (30) days prior written notice to the City.
g. If Consultant fails or refuses to produce or maintain the insurance required by this section
or fails or refuses to furnish the City with required proof that insurance has been procured
and is in force and paid for, the City shall have the right, at the City's election, to
forthwith terminate this Agreement. Such termination shall not affect Consultant's right
to be paid for its time and materials expended prior to notification of termination.
Consultant waives the right to receive compensation and agrees to indemnify the City for
any work performed prior to approval of insurance by the City.
7. INDEMNIFICATION
Consultant agrees to and shall indemnify and hold harmless the City, its officers, agents,
employees, consultants, special counsel, and representatives from liability: (1) for personal injury,
damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal
injury, including death, and claims for property damage, which may arise from the direct or indirect
operations of the Consultant or its contractors, subcontractors, agents, employees, or other persons acting
on their behalf which relates to the services described in section 1 of this Agreement; and (2) from any
claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by
reason of the terms of or effects arising from this Agreement. This indemnity and hold harmless
agreement applies to all claims for damages, just compensation, restitution, judicial or equitable relief
suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason
of the terms of, or effects, arising from this Agreement. The Consultant further agrees to indemnify, hold
harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be
selected by the City, regarding any action by a third party challenging the validity of this Agreement, or
asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to
personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City
may make all reasonable decisions with respect to its representation in any legal proceeding.
Notwithstanding the foregoing, to the extent Consultant's Services are subject to Civil Code Section
25A -7
2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to
claims that arise out of, pertain to, or relate to the negligence, recklessness, or willfid misconduct of the
Consultant.
8. INTELLECTUAL PROPERTY INDEMNIFICATION
Consultant shall defend and indemnify the City, its officers, agents, representatives, and
employees against any and all liability, including costs, for infringement of any United States' letters
patent, trademark, or copyright infringement, including costs, contained in the work product or
documents provided by Consultant to the City pursuant to this Agreement.
9. RECORDS
Consultant shall keep records and invoices in connection with the work to be performed under
this Agreement. Consultant shall maintain complete and accurate records with respect to the costs
incurred under this Agreement and any services, expenditures, and disbursements charged to the City for
a minimum period of three (3) years, or for any longer period required by law, from the date of final
payment to Consultant under this Agreement. All such records and invoices shall be clearly identifiable,
Consultant shall allow a representative of the City to examine, audit, and make transcripts or copies of
such records and any other documents created pursuant to this Agreement during regular business hours.
Consultant shall allow inspection of all work, data, documents, proceedings, and activities related to this
Agreement for a period of three (3) years from the date of final payment to Consultant under this
Agreement.
10. CONFIDENTIALITY
If Consultant receives from the City information which due to the nature of such information is
reasonably understood to be confidential and /or proprietary, Consultant agrees that it shall not use or
disclose such information except in the performance of this Agreement, and further agrees to exercise
the same degree of care it uses to protect its own information of like importance, but in no event less
than reasonable care. "Confidential Information" shall include all nonpublic information. Confidential
information includes not only written information, but also information transferred orally, visually,
electronically; or by other means. Confidential information disclosed to either party by any subsidiary
and /or agent of the other party is covered by this Agreement. The foregoing obligations of non -use and
nondisclosure shall not apply to any information that (a) has been disclosed in publicly available
sources; (b) is, through no fault of the Consultant disclosed in a publicly available source; (c) is in
rightful possession of the Consultant without an obligation of confidentiality; (d) is required to be
disclosed by operation of law; or (e) is independently developed by the Consultant without reference to
information disclosed by the City.
11, CONFLICT OF INTEREST CLAUSE
Consultant covenants that it presently has no interests and shall not have interests, direct or
indirect, which would conflict in any manner with performance of services specified under this
Agreement.
25A -8
12. NOTICE
Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall
be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or
certified mail, postage prepaid, or sent by fax or other telegraphic communication in the manner provided
in this Section, to the following persons:
To City: Clerk of the City Council
City of Santa Ana
20 Civic Center Plaza (M -30)
P.O. Box 1988
Santa Ana, CA 92702 -1988
Facsimile 714- 647 -6956
With courtesy copies to:
And
To Consultant:
Chief of Police
City of Santa Ana
60 Civic Center Plaza (M -96)
P.O. Box 1988
Santa Ana, California 92702
Facsimile 714- 245 -8007
City Attorney
City of Santa Ana
20 Civic Center Plaza (M -29)
P.O. Box 1988
Santa Ana, California 92702
Facsimile 714- 647 -6515
Winbourne Consulting, LLC.
1611 North Dent Street, Suite 802
Arlington, Virginia 22209
Facsimile (703) 935 -1147
A party may change its address by giving notice in writing to the other party. Thereafter, any
communication shall be addressed and transmitted to the new address. If sent by mail, communication
shall be effective or deemed to have been given three (3) days after it has been deposited in the United
States mail, duly registered or certified, with postage prepaid, and addressed as set forth above, If sent by
fax, communication shall be effective or deemed to have been given twenty -four (24) hours after the time
set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth
above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays
shall be excluded.
25A -9
13. BACKGROUND CHECK
Consultant and its employees, contractors, and officers having access to the Santa Ana Police
Department will be required to undergo a comprehensive background check prior to starting work under
this Agreement. City reserves the right to reject the proposed on -site consultant if that person fails to
pass a background inspection and /or to deny access to Consultant if any of Consultant's employees,
contractors, and /or officers fail a background check.
14. ACCESS TO THE SANTA ANA POLICE DEPARTMENT
Consultant's employees, contractors and officers with access to the Santa Ana Police Department
will abide by all rules and regulations regarding use of the facility at all times. Any security access card
given to Consultant for purposes of this Agreement will remain the property of the City of Santa Ana and
will returned at the end of this Agreement or at any time during this Agreement when requested by City.
Consultant will not allow access to the Santa Ana Police Department to any persons without approval of
the City.
15. EXCLUSIVITY AND AMENDMENT
This Agreement represents the complete and exclusive statement between the City and
Consultant, and supersedes any and all other agreements, oral or written, between the parties, In the
event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this
Agreement shall prevail. This Agreement may not be modified except by written instrument signed by
the City and by an authorized representative of Consultant. The parties agree that any terms or
conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the
terms and conditions hereof, shall not bind or obligate Consultant or the City. Each party to this
Agreement acknowledges that no representations, inducements, promises or agreements, orally or
otherwise, have been made by any party, or anyone acting on behalf of any party, which are not
embodied herein.
16. ASSIGNMENT
Inasmuch as this Agreement is intended to secure the specialized services of Consultant,
Consultant may not assign, transfer, delegate, or subcontract any interest herein without the prior written
consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior
written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit
the City's ability to have any of the services which are the subject to this Agreement performed by City
personnel or by other consultants retained by City.
17, TERMINATION
This Agreement may be terminated by the City upon thirty (30) days written notice of
termination. In such event, Consultant shall be entitled to receive and the City shall pay Consultant
compensation for all services performed by Consultant prior to receipt of such notice of termination,
subject to the following conditions:
a. As a condition of such payment, the Police Chief may require Consultant to deliver to the
City all work product completed as of such date, and in such case such work product
shall be the property of the City unless prohibited by law, and Consultant consents to the
City's use thereof for such purposes as the City deems appropriate.
25A -10
b. Payment need not be made for work which fails to meet the standard of performance
specified in the Recitals of this Agreement.
18. NON DISCRIMINATION
Consultant shall not discriminate because of race, color, creed, religion, sex, marital status,
sexual orientation, age, national origin, ancestry, or disability, as defined and prohibited by applicable
law, in the recruitment, selection, training, utilization, promotion, termination or other employment
related activities. Consultant affirms that it is an equal opportunity employer and shall comply with all
applicable federal, state and local laws and regulations.
19. JURISDICTION - VENUE
This Agreement has been executed and delivered in the State of California and the validity,
interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined
and governed by the laws of the State of California. Both parties further agree that Orange County,
California, shall be the venue for any action or proceeding that may be brought or arise out of, in
connection with or by reason of this Agreement.
20. PROFESSIONAL LICENSES
Consultant shall, throughout the term of this Agreement, maintain all necessary licenses, permits,
approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by
the laws and regulations of the United States, the State of California, the City of Santa Ana and all other
governmental agencies. Consultant shall notify the City immediately and in writing of its inability to
obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be
cause for termination of this Agreement.
21. MISCELLANEOUS PROVISIONS
a. Each undersigned represents and warrants that its signature hereinbelow has the power,
authority and right to bind their respective parties to each of the terms of this Agreement,
and shall indemnify City fully, including reasonable costs and attorney's fees, for any
injuries or damages to City in the event that such authority or power is not, in fact, held
by the signatory or is withdrawn.
b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set
forth in the body of this Agreement.
Signature Page to Follow
25A -11
IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above
written.
ATTEST:
MARIA D. HUIZAR
Clerk of the Council
APPROVED AS TO FORM:
SONIA R. CARVALHO
City Attorney
By: 4 . <rtA
Laura A. Rossini
Senior Assistant City Attorney
RECOMMENDED FOR APPROVAL:
CARLOS ROJAS
Chief of Police
CITY OF SANTA ANA
DAVID CAVAZOS
City Manager
WILBOURNE CONSULTING, LLC.
(NAME)
(TITLE)
Tax ID#
25A -12
EXHIBIT
Proposal to City of
J
Mobile Data Computer Upgrade Project
March 31, 2016
25A -13
WIgBOURNE
NSULTUNG, LLC
Arlington, VA 22201)
I�
0" 5 �4 50 f) 10 11 93 a 114'!
GXHI13[T A
March 31, 2016
James Schnabl
Deputy Chief
City of Santa Ana Police Department
60 Civic Center Plaza
Santa Ana, CA 52701
Reference: City of Santa Ana police Department CAD and RMS Replacement Project
Management Consulting Services.
Chief Schnabl:
Winbourne Consulting, LLC is pleased to provide the Santa Ana Police Department ( "SAPD ") this
quote to provide consulting and project management services to assist in the implementation
of SAPD's, Computer Aided Dispatch, Records Management and Jail Management systems by
TriTech Software Systems,
Winbourne Consulting has provided similar consulting services to many agencies across the
United States. Our services extend beyond providing a locally assigned project manager; we
also have an array of specialists to provide SAPD assistance in performing technical evaluations
and developing recommendations to ensure that the project is successful. We are capable of
fully supporting all the required project tasks including meetings with stakeholders to
determine and clarify requirements and specifications. Our focus will be based on maximizing
SAPD's current infrastructure to minimize overall project costs, while completing research and
making recommendation on solutions to enhance the overall performance of the new system
being implemented by TriTech.
We look forward to the opportunity to work with SAPD and its multiple stakeholders on this
critical operations project. Please feel free to contact me, for any questions regarding our
proposal, My contact information is: Andrew Reece, President, Winbourne Consulting, 1611
North Kent Street, Suite 802, Rosslyn, VA 22209, telephone 202 210 9260, e -maih areece @w-
Ilc.com.
Sincerely,
Andrew G. Reece
President
(SOURNI k
CONSuu t,4c, LLC
25A -14
EXHIBIT A
1,0 Corporate Background ................................................................. ..............................1
2.0 Key Personnel Resume ................................................................. ............................... 3
3.0 Project Tasks and Delt verables ..................................................... ............................... B
3.1 Proposed Project Tasks & Associated Deliverables ...................................... ..............................8
3.2 Fee Structure .............................................................................................. ..............................9
wNBOURNE
CONSULTING. LLC:
25A -15
iii
EXHIBIT A
1.0 Corporate Background
Winbourne Consulting, LLC, has an unsurpassed depth of experience and knowledge of Public
Safety systems, operations, and facilities based on our work in many of the nation's largest and
most complex jurisdictions, Winbourne Consulting has served nearly 120 public entities in our
10 years of business, and has worked with governments in states across the country, as well as
internationally In Eastern Europe, the Middle East and Asia.
We have worked with many of the largest public safety agencies In the United States, In these
engagements, we have performed public safety Information Technology and radio
communications systems design, procurement, and implementations, strategic assessments,
feasibility studies, staffing studies, organizational assessments, consolidation planning and
implementation, and facility requirements for 9 -1 -1 and emergency operations centers.
Our relevant client jurisdictions include Kane County, IL and New Haven CT. In addition, we
have provided communications consulting services for Ukraine 112 Project, and the Kurdistan
Emergency Communications Upgrade Project, reviewed
communications systems, assessed current status of system
including usage and maintenance; and developed strategic
plans for future systems for San Antonio, Texas, managed the
network and communications infrastructure design for a new
PSAP for Raleigh,
North Carolina, and
the Hashemite
Kingdom of Jordan,
where we
coordinated all communications related issues for new
911 center.
Previous and current public safety epents
Include Arlington Cotni?y. VA, New Pork
City, Boston, Poi +fax, 6A, Miami -Dade
Couruy, FL, Charlotte, NC, Washi nglon,
DC, San Antonio, TX as well as smaller
Jurisdictions including New Haven, CT
Kane (70(07ty, CL, Peoria, AZ,
Chesapeake, GA, and Pembroke Pines,
PZ.
For these projects, we have provided our clients with
PMI PMBOK -based project management services to ensure the on -time and on- budget delivery
of project deliverables and project documents.
Winbourne Consulting is an active participant in the 9 -1 -1 industry and its related associations.
We see this as an integral part of our ability to serve the industry and our clients in a
competent, effective manner, We have relations with firms and associations with research
and development resources that can be brought to bear to supplement our own capabilities.
We are active members of the National Emergency Number Association (NENA) and Association
of Professional Communication Officials (APCO), the International Computer -Aided Dispatch
(CAD) Consortium, the International Association of Chiefs' of Police (IACP) and the Law
C NSULFING,, LLC
25A -16
EXHIBIT A
Enforcement Executive Development Association (LEEDA). We also are members of the 9 -1 -1
Industry Alliance, the Project Management Institute (PMI), and the UpTime Institute, and are
also a NENA Next Generation 9 -1.1 (NG9 -1 -1) partner company, The conferences and meetings
we attend with industry leaders allow us to maintain currency with all industry - related
legislation and initiatives, new product offerings, and provide Input into 9 -1 -1 operations and
technology policies and plans.
We have successfully worked on all aspects of public safety and emergency management
Information systems, to include RMS, CAD, Mobile, Field Reporting, radio, and
GIS /AVL /Mapping, imaging, scheduling, analytics, video, networking and telephony systems
design, procurement, and implementation. Additionally, we have provided design and
integration services for major public safety and emergency management command centers. In
many of our projects, we have assisted our clients in performing "As- Is" and "To -Be" needs
assessments of their PS IT infrastructure, organization, and resources, as well as developed
integrated models for IT management and governance based on the agencies' strategic vision
and goals.
Winbourne Consulting's business vision and philosophy are based on the following concept:
Achieving a high level of customer satisfaction through providing professional, leading edge,
timely and cost effective service to our public safety clients in order to enhance the First
Responder's ability to effectively and safely respond to calls for help from the community. Our
firm has undertaken specific internal measures in order to reinforce our ability to continuously
improve our level of services. These steps have included attaining our registration for quality
services as an ISO 9000 -2008 firm, This registration opens our firm to semi - annual external
audits of our internal procedures and metrics in order to constantly focus on enhancing the
quality of services through improved and streamlined internal procedures.
We have coupled this effort with funding our staff to obtain three key certifications — Project
Management Professional (PMP), Emergency Number Professional (ENP), and Information
Technology Infrastructure Library (ITIL). Furthermore, we have participated in a wide range of
public safety - related professional organizations to enhance our understanding of the most
current thinking on technology, communication, operational and financial issues confronting
our industry.
Our structure adheres to a flat, matrix -based approach to overall management and
communications with the firm. A management committee manages the firm on an ongoing
basis with three business units: 9 -1 -1 Services, Mission Critical Facilities, and Federal Services.
W I NBOURNE
CQNSULTiJGF LiC
25A -17
EXHIBIT A
2.0 Key Personnel Resume
Andrew Reece is our proposed Engagement Executive, providing corporate oversight and
Quality Assurance. Robert Waldon is our proposed Project Manager and has significant
knowledge of mobile data computer systems. Mr. Waldon resides in Orange County and will be
available to execute the project forthwith and will remain very accessible.
Proposed Staff'
Member and Role
Responsibilities
Andrew Reece
Engagement Executive
Deliverable Quality Assurance
Project Manager
o Subject Matter Expert
Robert Waldon
.' sOW Development
•' Vendor Negotiations Support
s Project Execution and Implementation
Andrew G. Reece, Pi ITIL
Summary of Experience
Mr, Reece has over 20 years of experience in managing the improvement of Government
operations. He specializes in strategic planning, business process design, business process
improvement, and organizational design and realignment, Specifically, he has a broad
knowledge of Government operations, including finance and budget, technology and systems,
and their impact on business process and organization structure. He has worked extensively
over the past 10 years planning and implementing complex information technology (IT),
network, and communications systems. Highlights include;
+ Executive management responsibility for over S40 million in public safety IT projects.
+ Extensive experience with the design, procurement, configuration, and implementation of
numerous public safety IT applications and projects.
• Program and project management experience for a wide array of public safety applications.
Related Project Experience
Winbourne Consulting (Formerly Winbourne and Costas, Inc.) 2001 -2011, President, 2011 to
Present, Vice President, 2001 to 2011
• Arlington County, VA — Public Safety Information'rechnology Strategic Plan — Project
Manager
• Pembroke Pines, Fl.— Public Safety Emergency Communications Consolidation Feasibility
Project — Project Manager
• Kingdom of Jordan - CAD /Public Safety System Replacement Project — Project
Manager
W M OURNE'
CONISULTING, LLC
25A -18
EX;LIIBTr A
• Fairfax County, VA— Department of Information Technology, Public Safety Integrated
CAD /RM5 Implementation Project — Program Manager
• U.S. Department of State (DOS) — Kingdom of Jordan Crisis Management and Emergency
Resource Project — Project Manager
• City of Mesa, AZ - Public Safety Information Technology Strategic Plan Project - Engagement
Executive
• City of Virginia Beach, VA - CAD /RMS Replacement Project — Engagement Executive
• Prince William County, VA — Department of Public Safety Communications
CAD /RMS /Mobile /Field Reporting Replacement Project — Engagement Executive
• Peoria, AZ Police Department --CAD /RMS /Mobile /Field Reporting Replacement —
Engagement Executive
• Montgomery County, MID — Fire and Rescue Department Dispatch Operations Analysis —
Engagement Executive
• Fairfax County, VA— Fire and Rescue Department Electronic Patient Care Replacement
Project— Engagement Executive
• National Capital Region CAD to CAD Data Exchange Hub Project — Engagement Executive
• Kurdistan Iraq /United Nations Office of Project Services (UNOPS) — EMS Dispatch System
Project— Engagement Executive
• Ada County, ID - CAD /Mobile Replacement— Engagement Executive
• State of Arizona Department of Public Safety — Message Switch Replacement Project
— Engagement Executive
• DeKalb County, GA — CAD /Mobile Replacement Project — Engagement Executive
District of Columbia Office of Property Management, Chief of Staff -1998— 2001
District of Columbia Financial Authority, Assistant Chief Management Officer -1995 —1998
Assistant to the Vice President for Academic Affairs, Howard University, — 1991 -1995
CREDENTIALS
• Information Technology Infrastructure Library (ITIL°) v3 Foundation Certification —2012
+ Project Management Institute (PMI) PMP Certification — 2008
PROFESSIONAL ORGANIZATIONS
Association of Public Safety Communications Officials (APCO) —I ntern a tion a I — Current
National Emergency Number Association (NENA) — Current
International Association of Chiefs of Police (IACP) — Current
TRAINING COURSES
• User and System Requirements for Successful Software Development -2011
• Software Quality Assurance: Delivering Consistent Quality— 2011
EDUCATION
• University of North Carolina, M.A., Geographical Information Systems —1994
• University of Miami, B.A., Geography, English —1989
W CONSULTING, LLC
25A -19
4
EXHIBIT A
Summary of Experience:
Extensive experience and knowledge in public safety communications, 911 center operations
and planning, law enforcement, land mobile radio communications, electronic engineering
technology, crisis management, emergency response, spectrum management and FCC
regulatory Issues, radio communications and interoperabillty, supervision and project
management.
Robert A Waldon Jr., Senior Consultant, Winbourne Consulting, LLC
Summary of Experience
iMr. Waldon has spent 25 years in public safety originally functioning as a firefighter paramedic
in the Los Angeles and Orange County area and as a project manager managing the
implementation and integration of CAD and RMS systems along with their ancillary interfaces
since 1992. Specifically, he has a broad knowledge of field and communication center
operations of both fire and law enforcement, and has been involved with the implementation of
complex multi- agency systems throughout the US. Highlights Include:
• Program Management of multiple project managers for multi- agency systems. Including
functioning as the PMO Directorfor a Tier 1 CAD and RMS company based in San Diego, CA.
• Specializes in project team development and methodical approaches to complicated
systems with project teams of little to no project management, or IT implementation
experiences.
• Extensive experience with the development and implementation of public safety system to
include CAD, E911, Fire and Police RMS systems, Mobile System, AVL, EPCR, Radio System,
CAD to CAD, Booking and Jail Systems, Inventory Management, Training and Scheduling
Systems, and CLETS and CIS databases.
Related Project Experience
Public Safety Systems Project Management, 1992 to Present
Winbourne Consulting, LLC, Alexandria, Virginia
Consulting engagement for public safety technology solutions including CAD, RMS, FBR, E9 -1-
1 telephony and other public safety support technologies.
Target Solutions, San Diego, California
Consulthtg engagement for the procurement of an Electronic Patient Care Reporting (EPCR)
softwaresystem. Valuation of functionality and system design and architecture.
Motorola, San Diego, California
Responsible for managing Public Safety Software projects within constraints of scope, quality,
time, and cost, to deliver specified requirements and meet customer satisfaction. Specifically
WIC�BOURNE'
NsuITtttG, LLC
25A -20
EXHIBIT A
hired to manage a complex RMS integration project with the San Diego County, CA Sheriff's
Department.
San Diego, CA, San Diego Sheriff's Department - Development and Implementation of a
Mutli- Agency, Multi - Discipline RMS System,
TriTeeh Software System, San Diego, California:
Responsible for overall direction of Project Management Office (PMO) providing services to the
organizations portfolio of projects such as; guidelines, planning, scheduling, estimating, costing,
and risk assessment as well as functioning as a Project Manager responsible for managing
multiple Multi- Agency CAD Implementation project within constraints of scope, quality, time,
and cost, to deliver specified requirements and meet customer satisfaction.
• Bay Medical Center, FL — EMS CAD and Mobile System with associated interface.
• Clark County, NV— Combined Communication Center CAD and Mobile System with
associated interfaces.
• County of Fresno, CA - EMS CAD and Mobile System with associated interface.
• City of Denver, CO -- Combined Communication Center CAD and Mobile for Police, Fire and
EMS.
• Santa Ana, CA-- Fire CAD with associated interfaces
• Santa Barbara, CA— Police CAD and RMS.
• San Luis Obispo County Sheriff, CA - — Police CAD and RMS with associated interface.
• Southwest Ambulance of Las Vegas, NV - EMS CAD and Mobile System with associated
interfaces.
• El Paso & Teller Counties, CO — Multi Agency CAD and Mobile systems for Police, Fire and
EMS, including multi- agency CAD interfaces to each agency.
• City of Plano, TX- Combined Communication Center CAD and Mobile for Police and Fire
with associated interfaces.
American Medical Response, Southern California: Consolidation of communications centers,
development and implementation of CAD and Mobile Systems and ancillary interfaces to
secondary agencies and billing systems, Projects include:
• AMR San Diego, CA, System Status Plan Development and CAD Implementation.
• AMR Los Angeles & Orange Counties, CA, System Status Plan Development and CAD
Implementation.
• AMR Ventura, CA System Status Plan Development and CAD Implementation.
• AMR Riverside, CA System Status Plan Development and CAD Implementation.
W JIIBOURNtE-
CONSUiTtitrG, LLC
25A -21
EXHIBIT A
Related Public Safety Experience
Firefighter, Paramedic, Communication Center Manager
Orange County Fire Authority, Orange County, CA, 1993 — 2001
Paid Call Firefighter /Driver Operator /Company Officer /Associate Instructor
Served community of Orange County as a Paid Call Firefighter.
American Medical Response, Los Angeles, CA, 1994 —1999
Communications Manager /System Staters Manager
Responsible for managing and coordinating daily operations for a large communications center
consisting of a regional call center and dispatch center with a call volume exceeding 2000 calls
per day.
American Medical Response, Los Angeles, CA, 1993 —1999
Computer Aided Technology /Systems Administrator
Crippen Ambulance Company, Covina, CA, 1992 —1993
Paramedic
Encinitas Fire Department, Encinitas, CA, 1989 —1991
Reserve Fite Fighter
Anaheim Fire Department, Anaheim, CA, 1989 — 1991
Reserve Fire Inspector
Superior Ambulance, Santa Ana, CA, 1987 -1991
Emergency Medical Technician, Part Time Dispatcher.
11111IMNSCONI
• Project Management
Completion of over 20,000 hours of experience managing the implementation of Public
Safety Systems for Fire, Police and EMS Agencies. Completion of the Project Management
Institutes Core Competencies in excess of 100 hours.
• PCF Fire Ground Off icerAcademy, Orange County Fire Authority, Orange County, CA,
1997.
• Driver Operator Academy #21, Orange County Fire Authority, Orange County, 1997
• PCF Fire Fighter Academy #23, Orange County Fire Authority, Orange County, 1995
• AS Degree in Emergency Medical Services, Paramedic School Class 412, Mt. San Antonio
College, 1991
• AS Degree in Fire Technology, 74th Basic Fire Fighter 1 Academy, Rancho Santiago College,
1988
W,BOUP,NF'
01ASULTING, ILC
25A -22
EXII]i A
3.0 Project Tasks and Deliverables
3.1 Proposed Project Tasks & Associated Deliverables
Our proposed tasks to complete the project are as follows:
1. Project Management: Provide overall project management services of the CAD and RMS
replacement project to include the following:
a. Provide overall direction of project team,
b. Conduct weekly status meetings, as necessary,
c. Complete weekly status reports to project team,
d. Complete oversight of contractual compliance of TriTech Software Systems,
e. Attend all project status meetings,
f. Complete review of current state of project,
g. Develop Master Project Schedule based on defined deliverables,
I. Include tasks and deliverables associated with mobile hardware upgrade,
h. Integrate SAPD objectives non - related to TriTech deliverables,
I. Provide guidance in soliciting and managing third party vendors for completion of
project tasks, Le., software developer for custom interfaces to SAPD ancillary systems,
j. Provide Subject Matter guidance in development of integration of SAPD ancillary
systems and CAD and /or RMS.
k. Provide assistance in soliciting two - factor authentication by way of an RFP process.
I. Provide assistance in completing the CAL DOJ CLETS application for the implementation
of the new TriTech software as well as two- factor authentication.
W I N B CsU RBI E"
CON3UCr(NC, UX
25A -23
8
GY'IIIBIT A
3,2 Fee Structure
Based on the initial review and scope of requirements, Winbourne Consulting will commit to providing
Project Management and Subject Matter Expertise support over the period of up to 21 months at
approximately 1.2 hours per week (on average) to complete the implementation of the CAD, RMS and
integration to existing at a proposed fixed priced contract amount of $150,512. This includes guidance
to the entire project team throughout the implementation process based on the tasks and deliverables
listed in section 3.1 Proposed Project Tasks & Associated Deliverables, Winbourne Consulting may
evaluate if a change order to the contract is needed based on any of the following
1. A request for additional support outside of the scope of section 3.1;
2. If more hours are needed beyond, 12 hours per week (on average) to keep the Implementation
on schedule; or
3. If completion of the implementation is delayed beyond 21 months for any reason other than
rework caused by Winbourne Consulting.
Winbourne Consulting will submit equal Invoices on a quarterly basis throughout the project.
The rate utilized for our consulting fee for project management services for this engagement was
based on an average rate of $160.00 per hour discounted to $135.00 per hour. Due to the proximity of
our on -site consultant, travel expense reimbursement shall not be required unless additional resources
from Winbourne Consulting are required. Any additional resources or subject matter experts shall be
provided at rate of $160.00 to $135.00 plus travel expense reimbursement.
CON9UCPING, LLC
25A -24
EXHIBIT B
ADDITIONAL INSURED ENDORSEMENT
FOR COMMERCIAL GENERAL LIABILITY POLICY
Insurance Company
This endorsement modifies such insurance as is afforded by the provisions of Policy #
relating to the following:
I. The City of Santa Ana, 20 Civic Center Plaza, Santa Ana, California
92701; its officers, employees, agents, volunteers and representatives are named as
additional insureds ( "additional insureds ") with regard to liability and defense of suits
arising from the operations and uses performed by or on behalf of the named insured.
2. With respect to claims arising out of the operations and uses performed by
or on behalf of the named insured, such insurance as is afforded by this policy is primary
and is not additional to or contributing with any other insurance carried by or for the
benefit of the additional insureds.
a, This insurance applies separately to each insured against whom claim is
made or suit is brought except with respect to the company's limits of liability. The
inclusion of any person or organization as an insured shall not affect any right which such
person or organization would have as a claimant if not so included.
4. With respect to the additional insureds, this insurance shall not be
cancelled, or materially reduced in coverage or limits except after thirty (30) days written
notice has been given to the City of Santa Ana, 20 Civic Center Plaza, Santa Ana,
California 92701.
(Completion of the following, including countersignature, is required to make this
endorsement effective.)
Effective
Policy #
Issued to
this endorsement form as a part of
Named Insured
Countersigned by
Authorized Representative
25A -25
25A -26