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HomeMy WebLinkAboutSANTA ANA WORKFORCE DEVELOPMENT BOARD & AMERICA'S JOB CENTER OF CALIFORNIA PARTNER (LONG BEACH JOB CORPS CENTER)A -2016-137F INSURANCE NOT REQUIRED WORK MAY PROCEED CLERK OF COUNCIL nATP. ll - I - 7-c,ltP Memorandum of Understanding For Santa Ana Workforce Development Board ADCC Partner: Long Beach Job Corps Center Memorandum of Understanding (MOU) Pursuant to the Workforce Innovation Opportunity Act of 2014 (WIOA) A. PARTIES The parties to this Memorandum of Understanding (MOU) are the Mayor and City Council of the City of Santa Ana, the Santa Ana Workforce Development Board (WDB), and Long Beach Job Corps Center (AJCC Partner). B. PURPOSE The Workforce Innovation and Opportunity Act (WIOA) requires that a MOU be developed and executed between the Local Board and the American's Job Center of California (AJCC) partners to establish an agreement concerning the operations of the AJCC delivery system. The purpose of the MOU, is to establish a cooperative working relationship between the parties and to define their respective roles and responsibilities in achieving the policy objectives. It serves to establish the framework for providing services to employers, employees, job seekers and others needing workforce services. California's one-stop delivery system, the AJCC, is a locally -driven system which develops partnerships and provides programs and services to achieve three main policy objectives established by the California Workforce Development Strategic Plan, which includes the following: 1. Foster demand -driven skills attainment 2. Enable upward mobility for all Californians 3. Align, coordinate, and integrate programs and services These objectives will be accomplished by ensuring access to high-quality AJCC that provide Une full range of services available in the community for all customers seeking the following: 1. Looking to find a job. 2. Building basic educational or occupational skills. 3. Earning a postsecondary certificate or degree. 4. Obtaining guidance on how to make career choices. 5. Seeking to identify and hire skilled workers. C. LOCAL/REGIONAL VISION STATEMENT, MISSION STATEMENT, AND GOALS Santa Ana's vision rests on integrating current and future resources through its WDB partners. Integration suggests more than partnering or assembling multiple funding sources. It means making certain that all elements of the workforce support system work together to create synergy for its target populations by offering inviting and seamless services, wherever a client enters the system. Santa Ana's vision also embraces the future, as all visions should. It spawns new industries and clusters and changes old ones. It generates fresh workforce opportunities in the process. The Santa 2 Ana WDB's strategic plan rests not only on strengths of its current industrial base, but also the demands of emerging business and economic trends. Finally, Santa Ana's vision is sensitive to the needs of its unique demographics and regional mix. As a major supplier of workforce for surrounding communities, Santa Ana is firmly embedded in its regional and cluster matrix. Santa Ana's implementation of the vision entails enhancing business and supports social and educational services and access to them, mostly though not exclusively through its WORK Center and WDB. An effective efficient administration is necessary to deliver the services that make each of these strategies effective. The Santa Ana WDB's overall strategies: I . Identify regional clusters most likely to create new jobs in which Santa Ana's workforce can participate and the foundational requirements of such jobs; 2. Expand small business development support as a creator of new jobs and method for growing the local tax base; 3. Educate Santa Ana's current and future workforce through classroom pre -training and training activities, plus on-the-job training and workforce skill enhancement activities; 4. Offer career pathway programs for both unemployed and employed adults and youth; 5. Increase access to jobs for disconnected and underserved populations, especially youth; 6. Organize, integrate and support social and other services through the WDB's network of partnerships, volunteer organizations, and established institutional resources; and 7. Assure funding from all public, private, and other sources in support of its programs. D. ONE-STOP SYSTEM, SERVICES The AJCC, currently located at the Santa Ana Regional Transportation Center (hereinafter referred to as the Santa Ana W/O/R/K Center), 1000 E. Santa Ana Blvd., shall provide and/or coordinate WIOA services to individuals, providing them with the necessary skills to participate in building a world- class workforce in Santa Ana. In January of 1996, the Santa Ana W/O/R/K Center opened its doors as the first universal access One -Stop in the County of Orange designed to meet the employment placement assistance and training needs of the community through workforce and economic development. The W/O/R/K Center offers the community a variety of informational, employment and training services based on individual needs. Those needs are met by the combined efforts of the W/O/R/K Center partners which include the Employment Development Department (EDD), Orange County Social Services Agency (SSA), Rancho Santiago Community College District (RSCCD), State Department of Rehabilitation, Boys & Girls Club of Santa Ana, City of Santa Ana Economic Development Department, and several other agencies. The W/O/R/K Center is located in the city of Santa Ana which ranks as the fourth densest city in the entire nation. Santa Ana's workforce faces unique challenges based on its population base, its industrial growth, and its economic position. Santa Ana is the second oldest and second most populous incorporated city in Orange County compared to Anaheim, and its median household income ranks nearly the same, near the bottom of incorporated Orange County cities. However, fruitful comparison ends here. Many of Santa Ana's residents speak Spanish at home as their primary or additional language. Santa Ana also is a particularly young population, with almost a quarter of its population under 18 than the state norm. Add to this an exceptionally high drop-out rate for local 3 schools. These issues create a unique flavor for Santa Ana the city. They impact almost every element of work and work preparedness, including their underlying education, youth culture, industry distribution, and other drivers. The AJCC, through its central location at the Santa Ana Regional Transportation Center, 1000 E. Santa Ana Blvd., shall provide and/or coordinate WIOA services to individuals, providing them with the necessary skills to participate in building a world-class workforce in Santa Ana. Services and referrals provided at the Santa Ana W/O/R/K Center may include, but are not limited to, the following: Basic Career Services: 1. Eligibility Determination 2. Outreach, intake, and orientation to infonnation and services 3. Initial assessment of skill levels including literacy, numeracy, and English proficiency; and aptitudes, abilities and support service needs 4. Labor exchange services - Job Search and placement assistance and career counseling including Info on in -demand industry sectors and occupations Info on nontraditional employment. 5. Recruitment and other business services on behalf of employers 6. Provision of referrals to coordination of activities with other services including those within the one stop and other workforce development programs 7. Provision of workforce and labor market employment statistics info including: a) Job vacancy listings in labor market areas b) Info on job skills needed to obtain the vacant jobs e) Info relating to in -demand occupations including earnings, and opportunities for advancement 8. Provision of performance and program cost info on the ETPL eligible programs by program and type of provider 9. Provision of info in understandable formats and languages about performance against performance accountability measures 10. Provision of regarding support services 11. Provision of info and assistance in filing UI claims 12. Assistance in establishing eligibility for programs of financial aid assistance for training and education programs not funded through WIOA Individualized Career Services: I . Comprehensive and specialized assessment of skill levels and service needs including: 1. Diagnostic testing and other assessment tools 2. In-depth interview and evaluation to determine barriers and goals 2. Development of IEP to identify goals, objectives, and services 3. Group Counseling 4. Individual Counseling 5. Career Planning 6. Short-term pre -vocational services including development of learning skills, coimpunication skills and other soft skills to prepare individuals for employment or training 7. Internships and work experiences that are linked to careers 8. Workforce preparation activities including basic academic and obtaining other skills necessary for successful transition into postsecondary education, training or employment Financial literacy services 10. Out -of -area job search assistance and relocation assistance 11. English language acquisition and integrated education and training program Training Services: 1. Occupational skills training 2. On -the -Job training 3. Incumbent worker training 4. Programs that combine workplace training with related instruction, which may include cooperative education programs 5. Training programs operated by the private sector 6. Skill upgrading and retraining 7. Entrepreneurial training programs 8. Transitional jobs 9. Job readiness training provided in combination with any of the aforementioned training Services. 10. Adult education and literacy activities, including activities of English language acquisition, and integrated education and training programs provided concurrently or in combination with any of the aforementioned training services. 11. Customized training The AJCC Partner Service Matrix is attached hereto as Exhibit A and incorporated herein by this reference. E. RESPONSIBILITY OF AJCC PARTNERS The AJCC partner agrees to the responsibilities required of all partners under WIOA Section 121(b). In addition, to participate in joint planning, plan development, and modification of activities to accomplish the following: 1. Continuous partnership building. 2. Continuous planning in response to state and federal requirements. 3. Responsiveness to local and economic conditions, including employer needs. 4. Adherence to common data collection and reporting needs utilizing the State of California Ca1JOBS" system. Make the applicable service(s) applicable to the partner program available to customers through the one-stop delivery system. Partners agree to the co -enrollment of mutual customers in case management to better leverage the resources available for the benefit of the participant and enhance successful outcomes. Participate in capacity building and staff development activities in order to ensure that all partners and staff are adequately cross -trained Participate in the operation of the one-stop system, consistent with the terms of the MOU and requirements of authorized laws. All partners agree to inform each other immediately when a customer violates an established policy that would require them to be banned from the center or involves police authorities. The Santa Ana AJCC Partner Services is attached hereto as Exhibit B and incorporated herein by this reference. F. CROSS REFERRALS The America's Job Center of California Partners agreed upon referral process will ensure the following: 1. Intake and referral processes are customer -centered with the intent to provide high quality customer service. 2. Ensure that general information regarding AJCC programs, services, activities and resources shall be made available to all customers as appropriate. 3. Will be made electronically, through traditional correspondence, verbally or through other means determined in cooperation with partners and operators. 4. Will provide a direct link or access to other AJCC partner staff that can provide meaningful information or service, through the use of co -location, cross training of AJCC staff, or real-time technology (two way cormnunication and interaction with AJCC partners that results in services needed by the customer). Referral process will include specific staff name, the activity required, desired outcome and a method for communicating back to the referring agency that the service was addressed. G. ACCESS FOR INDIVIDUALS WITH BARRIERS TO EMPLOYMENT All parties' commitment to offer priority for services to recipients of public assistance, other low- income individuals, or individuals who are basic skills deficient when providing individualized career services and training services with WIOA adult fiends. WIOA provides a focus on serving "individuals with barriers to employment," defined in WIOA section 3(24) and seeks to ensure access to these populations on a priority basis. Individuals with barriers to employment" is defined as a member of 1 or more of the following populations: 1) Displace homemakers. 2) Low-income individuals. 3) Indians, Alaska Natives, and Native Hawaiians 4) Individuals with disabilities, including youth who are individuals with disabilities. 5) Older individuals. 6) Ex -offenders. 7) Homeless individuals, or homeless children and youths. 8) Youth who are in or have agedoutof the foster care system. 9) Individuals who are English language learners, individuals who have low levels of literacy, and individuals facing substantial cultural barriers. 10) Eligible migrant and seasonal farmworkers. 11) Individuals within 2 years of exhausting lifetime eligibility under part A of title IV of the Social Security Act. 12) Single parents including single pregnant women. 13) Long-term unemployed individuals. 14) Such other groups as the Governor involved determines to have barriers to employment. Section 134©(3)(E) of WIOA establishes a priority requirement with respect to funds allocated to a local areas for adult employment and training activities. Under this section, one-stop center staff responsible for these funds must give priority to recipients of public assistance, other low-income individuals, and individuals who are basic skills deficient in the provision of individualized career services. Priority must be provided in the following order: 1) To veterans and eligible spouses who are also included in the groups given statutory priority for WIOA adult fonm la funds. This means that veterans and eligible spouses who are also recipients of public assistance, other low-income individuals, or individuals who are basic skills deficient would receive first priority for services provided with WIOA adult formula funds. 2) To non -covered persons (that is, individuals who are not veterans or eligible spouses) who are included in the groups given priority for WIOA adult formula funds. 3) To veterans and eligible spouses who are not included in WIOA's priority groups. 4) To non -covered persons outside the groups given priority under WIOA. See AJCC System Map that identifies the location of the AJCC and its affiliates. The AJCC System Map is attached hereto as Exhibit C and incorporated herein by this reference. H. SHARED TECHNOLOGY AND SYSTEM SECURITY WIOA emphasizes technology as a critical tool for making all aspects of information exchange possible, including client tracking, common case management, reporting, and data collection, utilizing the State of California Ca1JOBSsm system. To support the use of these tools, each AJCC Partner agrees to the following: 1. Comply with the applicable provisions of WIOA, Welfare and Institutions Code, California Education Code, Rehabilitation Act, and any other appropriate statutes or requirements. 2. The principles of common reporting and shared information through electronic mechanisms, including shared technology. 3. Commit to share information to the greatest extent allowable under their governing legislation and confidentiality requirements. 4. Maintain all records of the AJCC customers or partners (e.g. applications, eligibility and referral records, or any other individual records related to services provided under this MOU) in the strictest confidence, and use them solely for purposes directly related to such services. 5. Develop technological enhancements that allow interfaces of common information needs, as appropriate. 6. Understand that system security provisions shall be agreed upon by all partners. 1. CONFIDENTIALITY: The WDB agrees that when any individual applies for or receives services from the partner agency through the America's Job Center of California Center, all information regarding such application for or receipt of services shall be confidential information subject to the WIOA provisions. The parties agree to honor the confidentiality provisions as described in the local WIOA plan, including modifications thereto, and incorporated into this MOU by reference. Exchanged information shall remain private and confidential in accordance with the most restrictive confidentiality requirements of any of the parties collecting, receiving or sharing information. The AJCC Partner agrees to comply with the provisions of WIOA as well as the applicable sections of the Welfare and Institutions Code, the California Education Code, the Rehabilitation Act, and any other appropriate statute or requirement to assure the following: 1. All applications and individual records related to services provided under this MOU, including eligibility for services and enrollment and referral, shall be confidential and shall not be open to examination for any purpose not directly connected with the delivery of 7 such services. 2. No person will publish, disclose use, or permit, cause to be published, disclosed or used, any confidential information pertaining to AJCC applicants, participants, or customers overall unless a specific release is voluntarily signed by the participant or customer. 3. The AJCC partner agrees to abide by the current confidentiality provisions of the respective statutes to which AJCC operators and other AJCC partners must adhere, and shall share information necessary for the administration of the -program as allowed under law and regulation. The AJCC partner, therefore, agrees to share client information necessary for the provision of services such as assessment, universal intake, program or training referral, job development or placement activities, and other services as needed for employment or program support purposes. 4. Client information shall be shared solely for the purpose of enrollment, referral or provision of services. In carving out their respective responsibilities, each party shall respect and abide by the confidentiality policies of the other parties. J. FUNDING OF SERVICES AND OPERATION COST It is expressly understood that this MOU does not constitute a binding financial commitment, but rather an intent to commit specific resources in the future as the parties' allocations and budgets are known and the America's Job Center of California system evolves. For those partners that will require a cost sharing agreement, cost will be based on proportionate use and agreed upon methodology as applicable. This is to be detennhned during phase 1I of the MOU which should be completed by December 31, 2017. AJCC partners with shared costs will be reviewed yearly and may be modified as needed by any partner as long as it is identified as a revision, and it is signed and dated by the applicable parties. K. NON-DISCRIMINATION AND EQUAL OPPORTUNITY The AJCC partner shall not unlawfully discriminate, harass or allow harassment against any employee, applicant for employment or AJCC applicant due to gender, race, color, ancestry, religion, national origin, veteran status, physical disability, mental disability, medical condition(s), age, sexual orientation or marital status. The AJCC partner agrees to comply with the provisions of the Fair Employment and Housing Act (Government Code Section 12990) and related, applicable regulations. The AJCC partner will assure compliance with the Americans with Disabilities Act of 1990 and its amendments, which prohibits discrimination on the basis of disability, as well as other applicable regulations and guidelines issued pursuant to the Americans with Disabilities Act. L. GRIEVANCES AND COMPLAINTS PROCEDURE The AJCC partner agrees to establish and maintain a procedure for grievance and complaints as outlined in WIOA. The process for handling grievances and complaints is applicable to customers and partners. These procedures will allow the customer or entity filing the complaint to exhaust every administrative level in receiving a fair and complete hearing and resolution of their grievance. The partner further agrees to communicate openly and directly to resolve any problems or disputes related to the provision of services in a cooperative manner and at the lowest level of intervention possible. All partners agree to inform each other immediately when a customer violates an established policy that would require them to be banned from the center or involves police authorities. 8 M. AMERICAN'S WITH DISABILITIES ACT AND AMENDMENTS COMPLIANCE The AJCC partner agrees to ensure that the policies and procedures as well as the programs and services provided at the AJCC are in compliance with the Americans with Disabilities Act and its amendments. Additionally, partners agree to fully comply with the provisions of WIOA, Title VII of the civil Rights act of 1964, the Age Declination Act of 1975, Title IX of the Education Amendments of 1972, 29 CRF Part 37 and all other regulations implementing the aforementioned laws. The WDB and the America's Job Center of California partners will ensure that policies and procedures established by the WDB and the America's Job Center of California partners are in compliance with the Americans with Disabilities Act (ADA). N. DURATION This MOU shall become effective July 1, 2016 and terminate June 30, 2019. The tern of this MOU shall be three years. The MOU will be reviewed not less than once every three years to identify any substantial changes that have occurred. This MOU will remain in effect until (i) terminated by the repeal of the Workforce Investment Act or otherwise by action of law, or (ii) with respect to the America's Job Center of California Partner, the date on which such America's Job Center of California partner withdraws from the MOU pursuant to Section 3 (c) hereof Should any America's Job Center of California Partner withdraw, this MOU shall remain in effect with respect to other remaining America's Job Center of California Partners. This MOU is of no force or effect until signed by authorized representatives of the participating agencies, and approved by the Chief Local Elected Official or his/her designee. The MOU, once signed, becomes part of the local WIOA Plan. Any party may withdraw from this MOU by giving written notice of intent to withdraw at least 30 calendar days in advance of the effective withdrawal date. If agreed to by all parties, the timefi•ames for notice may be reduced or extended. Notice of withdrawal shall be given to the WDB at the address listed in the signed attachments of this MOU, and to the contact person so listed, considering any information updates received by the parties pursuant to Section 1. Courtesy notification shall be made to all parties of this MOU in a timely manner. O. MODIFICATIONS AND REVISIONS This MOU constitutes the entire agreement between the -parties and no oral understanding not incorporated herein shall be binding on any of the parties hereto. This MOU may be modified, altered, or revised, as necessary, by mutual consent of the parties, by the issuance of a written amendment, signed and dated by the parties. Assignment of responsibilities under this MOU by any of the parties shall be effective upon written notice to the WDB. Any assignee shall also commit in writing to the terms of this MOU. P. TERMINATION The parties understand that implementation of the AJCC system is dependent on the good faith effort of every partner to work together to improve services to the community. The parties also agree that this is a project where different ways of working together and providing services are being tried. In the event that it becomes necessary for one or more parties to cease being a part of this this MOU, said entity shall notify the other parties, in writing, 30 days in advance of that intention. Q. ADMINISTRATIVE AND OPERATIONS MANAGEMENT SECTIONS 1. License for Use E During the term of this MOU, all partners to this MOU shall have a license to use all of the space of the AJCCs for the sole purpose of conducting acceptable AJCC services as outlined herein. 2. Supervision/Day to Day Operations The day-to-day supervision of staff assigned to the AJCCs will be the responsibility of the site supervisor(s). The original employer of staff assigned to the AJCCs will continue to set the priorities of its staff. Any change in work assignments or any problems at the worksite will be handled by the site supervisor(s) and the management of the original employer. The office hours for the staff at the AJCCs will be established by the site supervisor(s) and the primary employer. All staff will comply with the holiday schedule of their primary employer and will provide a copy of their holiday schedule to the operator and host agency at the beginning of each fiscal year. Disciplinary actions may result in removal of co -located staff from the AJCCs and each party will take appropriate action. Each party shall be solely liable and responsible for providing to, or on behalf of, its employee(s), all legally -required employee benefits. In addition, each party shall be solely responsive and save all other parties harmless from all matters relating to payment of each party's employee(s), including compliance with social security withholding, workers' compensation, and all other regulations governing such matters. All partners agree to inform each other immediately when a customer violates an established policy that would require them to be banned from the center or involves local police authorities. 3. Disputes The parties shall first attempt to resolve all disputes informally. Any party may call a meeting of all parties to discuss and resolve disputes. Should informal resolution efforts fail, the dispute shall be referred to the Chair of the WDB, who shall place the dispute upon the agenda of its next regular or special meeting of the Board's Executive Committee. The Executive Committee shall attempt to mediate and resolve the dispute. Finally, if the Executive Committee's resolution efforts fail, any party may file a grievance in accordance with the State of California's WIOA grievance procedures. The parties agree to be bound by the final determination resulting from that procedure. Each party shall be responsible for its own costs and legal fees associated with any dispute resolution procedure, including but not limited to infonnal, formal, mediation and litigation. 4. Press Releases and Communications All parties shall be included when communicating with the press, television, radio or any other form of media regarding its duties or performance under this MOU. Participation of each party in presshnedia presentations will be detennined by each party's public relations policies. Unless otherwise directed by the other parties, in all communications, each party shall make specific reference to all other parties. 10 The parties agree to utilize the AJCC logo developed by the State of California and the Local Board on buildings identified for AJCC usage. This also includes letterhead, envelopes, business cards, any written correspondence and fax transmittals. The SAWC shall provide wall signage listing the names of current participating partners. Where practical, the Santa Ana WORD Center will list partner agencies on forms and marketing materials distributed to the public. 5. Hold Harmless/Indemnification/Liability In accordance with provisions of Section 895.4 of the California Government Code, each signatory hereby agrees to indemnify, defend and hold harmless all other signatories identified in this MOU from and against any and all claims, demands, damages and costs arising out of or resulting from any negligent acts or omissions which arise from the performance of the obligations by such indemnifying party pursuant to this MOU. In addition, except for Departments of the State of California which cannot provide for indemnification of court costs and attorney's fees under the indemnification policy of the State of California, all signatories to this MOU agree to indemnify, defend and hold harmless each other from and against all court costs and attorney's fees arising out of or resulting from any negligent acts or omissions which arise from the perforniance of the obligations by such indemnifying party pursuant to this MOU. It is understood and agreed that all indemnity provided herein shall survive the termination of this MOU. R. SEVERABILITY If any part of this MOU is found to be null and void, or is otherwise stricken, the rest of this MOU shall remain in force. S. JURISDICTION: Jurisdiction over any disputes under this MOU shall reside in Orange County, California. T. INSURANCE: The America's Job Center of California Partners agree that their current in force insurance or self-insurance coverage programs shall apply to their operations performed under the Workforce Investment Act and at the WORK Center, including commercial general liability, property damage liability, business personal property, workers' compensation and employee dishonesty/crime coverages. The City of Santa Ana shall be named as additional insured for such insurance and the coverage shall be primary and non-contributory with regard to the City. U. AUTHORITY AND SIGNATURES: The individuals signing this MOU and its attachments, which are incorporated herein by reference, have the authority to commit the party they represent to the teens of this MOU, and do so commit by signing. 11 THIS MEMORANDUM OF UNDERSTANDING is hereby signed and agreed to on the date first written above. FOR THE CITY SANTA ANA City of Santa Ana 20 Civic Center Plaza, Santa Ana, CA 92701 City OfSantaAna: 1 David Cavazos, City Mana Recommended For Approval: Robert Cortez, Special Assistant to the City Manager juiv 2 3 2316 Date Attest: Maria D. Huizar, Clerk of tbt Council Approved as to Form: FOR SANTA ANA WORKFORCE DEVELOPMENT BOARD Lee McMurtray, Interim ChTir FOR AMERICA'S JOB CENTER OF CALIFORNIA PARTNER Long Beach Job Corps Center AJCC Partner Matthew W. Davis, Center Director Date 1903 Santa Fe Ave. Lone Beach CA 90810 Address 12 City Attorney City Attorney Santa Ana AJCC Partner Service Matrix Exhibit A Services (Enter Number from Attachment A) Service Delivery Partner Name Entity/Program Method Career Training Employer (Attachment A 112, 3, 4, 6, 7, 8, 10, 11, Title I Adult, DW, Youth Santa Ana WORK Center 1, 2, 5, 7, 9 1,2,3,4,5,6,7,8 FT, T, B, P, O 12, 13, 14, 15, 16, 17 Adult Education/ Literacy Rancho Santiago Community College District Employment Development Wagner-Peyser Department (EDD) Veterans (Jobs for Veterans State Employment Development Grant) Department (EDD) Trade Act (Trade Adjustment Employment Development Assistance) Department (EDD) Employment Development Unemployment Compensation Department (EDD) State Department of Vocational Rehabilitation Rehabilitation TANF Social Service Agency -Family Self - Carl Perkins Career Technical Santa Ana Unified Education Senior Aid Program Regions II & III Title V OlderAmericans Act SER -Jobs for Progress, Inc. Job Corps Long Beach Job Corps 2 1, 3, 7 T, B, P, 0 Native American Programs (Section Southern California Indian Center 166) Community Action Partnership of Community Services Block Grant Orange County Housing & Urban Development Housing Authority Second Chance OC Sheriffs Dept SANTA ANA AJCC Partner Services Exhibit B Career Services: Career services include self. Help service services requiring minimal staff assistance and services requiring more staff involvement generally provided to individuals unable to find employment through basic career services, and deemed to be in need of more concentrated services to obtain employment; or who are employed but deemed to be in need of more concentrated services to obtain or retain employment that allows for self-sufficiency. 1. Eligibility Determination: This is the process of obtaining and documenting information about an individual's circumstances and comparing that information with the criteria set by an agency or program to decide if the individual qualifies for participation 2. Outreach, Intake and Orientation: Outreach activities involve the collection, publication, and dissemination of information on program services available and directed toward jobless, economically disadvantaged, and other individuals. Intake is the process of collecting basic information, e.g., name, address, phone number, SSN, and all other required information to determine eligibility or ineligibility for an individual's program. Orientation, whether offered in a group setting, one-on-one, or electronically, is the process of providing broad information to customers in order to acquaint them with the services, programs, staff, and other resources at the Santa Ana Work Center, or its partner agencies. 3. Initial Assessment: For individuals new to the workforce system, initial assessment involves the gathering of basic information about skill levels, aptitudes, abilities, barriers, and supportive service needs in order to recommend next steps and determine potential referrals to partners or community resources. 4. Job Search, Placement Assistance, and Career Counseling: Job Search helps an individual seek, locate, apply for, and obtain a job. It may include but is not limited to: job finding skills, orientation to the labor market, resume preparation assistance, development of a job search plan, job development, referrals to job openings, placement services, job finding clubs, job search workshops, vocational exploration, relocation assistance, and re-employment services such as orientation, skills determination, and pre -layoff assistance. Placement Assistance is a service that helps people to identify and secure paid employment that matches their aptitude, qualifications, experiences, and interests. Career Counseling is a facilitated exploration of occupational and industrial information that will lead to a first, new, or a better job for the individual. 5. Employment statistics -Labor Market Information: Collect and report data about employment levels, unemployment rates, wages and earnings, employment projections, jobs, training resources and careers; (LMI) 6. Eligible Provider performance and program Cost Information: Collect and provide information on: A. Eligible training service providers (described in WIOA Section 122) B. Eligible youth activity providers (described in WIOA Section 123) C. Eligible adult education providers (described in WIOA Title II). D. Eligible postsecondary vocational educational activities and vocational educational activities available to school dropouts under the Carl Perkins Act (20 USC 2301). E. Eligible vocational rehabilitation program activities (described in Title I of the Rehabilitation Act of 1973). 7. Local Performance Information: Collect and provide information on the local area's recent performance measure outcomes. 8. Supportive Services' Information: Collect and provide information on services such as transportation, child care, dependent care, housing, and needs -related payments that are necessary to enable an individual to participate in employment and training activities. 9. Unemployment Compensation: Collect and provide information on filing claims for state benefit payments that protect individuals from economic insecurity while they look for work. Claims may be filed on-line or via telephone available in the Santa Ana Work Center. 10. Eligibility Assistance: Provide guidance to individuals on eligibility for other programs and on financial aid assistance for training and education programs that are available in the local area. 11. Follow -Up Services: Services provided to participants who are placed in unsubsidized employment, for not less than 12 months after the first day of the employment. These services assist those individuals to maintain employment or qualify for promotions with that employment. 12. Comprehensive and Specialized Assessments: A closer look at the skills levels and service needs that may include: A. Diagnostic Testing and use of other assessment tools; and B. In-depth interviewing and evaluation to identify employment barriers and appropriate employment goals. 13. Individual Employment Plan Development: Working with individuals to identify their employment goals, the appropriate achievement objectives, and the appropriate combination of services that will help the individual achieve those goals. 14. Group Counseling 15. Individual Counseling and Career Planning 16. Case Management: For participants who receive training services under WIOA Section 134(d)(4). 17. Short -Term Prevocational Services: Can include development of learning skills, communication skills, interviewing skills, punctuality, personal maintenance skills, and professional conduct, to prepare individuals for unsubsidized employment or training. Training Services: Services offered through a training provider to help individuals upgrade their skills, earn degrees and certifications, or otherwise enhance their employability through learning and education. Types of training services include: 1. Occupational Skills Training: An organized program of study that provides specific vocational skills that lead to proficiency in performing actual tasks and technical functions required by certain occupational fields at entry, intermediate or advanced levels. 2. On -the -Job Training (OJT): Training by an employer that is provided to a paid participant while engaged in productive work that is limited in duration, provides knowledge or skills essential to the full and adequate performance of the job, and reimburses the employer for the costs associated with training the OJT trainee often calculated based on a percentage of the trainee's wages. 3. Workplace and cooperative education: Programs that combine workplace training with related instruction which may include cooperative education programs 4. Training programs operated by the private sector 5. Skills upgrading and retraining: Courses that prepare persons for entrance into a new occupation through instruction in new and different skills demanded by technological changes. These courses train incumbent workers in specific skills needed by that business or industry and that lead to potential career growth and increased wages. This includes courses that develop professional competencies that are particularly relevant to a vocational/occupational goal. It must be demonstrated that the training will result in the workers' acquisition of transferable skills or an industry -recognized certification or credential. 6. Entrepreneurial training 7. Job -readiness training 8. Adult Education and Literacy programs: Services or instruction below the postsecondary level for individuals who are not enrolled or required to be enrolled in secondary school under state law and lack basic educational skills to enable the individuals to function effectively in society and on a job, Services include, but are not limited to, one-on-one instruction, coursework, or workshops that provide direction for the development and ability to read, write, and speak in English, compute, and solve problems, at levels of proficiency necessary to function in society or on the job, 9. Customized training: Training that is designed to meet the special requirements of an employer or group of employers and that is conducted with a commitment by the employer to employ an individual upon successful completion of the training and for which the employer pays for a portion of the cost of training. Employer Services: Santa Ana Work Center services offered to employers include: 1. Employer needs assessment: Evaluation of employer needs, particularly future hiring and talent needs. 2. Job posting: Receiving and filling of job openings; searching resumes; providing access to a diverse labor pool. 3. Applicant pre-screening: Assessing candidates according to the employer's requirements and hiring needs; referring candidates based on their knowledge, skills, and abilities relative to the employer requirements. 4. Recruitment assistance: Raising awareness of employers and job openings and attracting individuals to apply for employment at a hiring organization. Specific activities may include posting of employer announcements, provision of job applications, and hosting job fairs and mass recruitment. 5. Training assistance: Providing training resources to enable employers to upgrade employee skills, introduce workers to new technology, or to help employees transition into new positions. 6. Labor Market Information: Access to information on labor market trends, statistics, and other data related to the economy, wages, industries, etc. 7. Employer information and referral: Provision of information on topics of interest to employers such as services available in the community, local training providers, federal laws and requirements, tax information, apprenticeship programs, human resource practices, alien labor certification, incentive programs such as WOTC or the federal bonding program, etc. Rapid Response and Layoff Aversion: Provision of services to prevent downsizing or closure, or to assist during layoff events, Strategies may include incumbent worker training to avert lay-offs, financing options, employee ownership options, placement assistance, worker assessments, establishment of transition centers, labor- management committees, peer counseling, etc. Service Delivery Codes: Code Method Description FT On -Site Staff Full Time PT On -Site Staff Part Time T Access Via Telephone A Access Via Automated System B Brochure/Handout P Posting at One -Stop Center O Other NA Not Applicable SANTA ANA WORK CENTER AMERICA'S JOB CENTER OF CALIFORNIA AND ITS PARTNERS GARDEN GROVE BL. L N EDINGER I w U w r w w z � LL SUNFLOWER C LA VETA NTA ANA BIL State Department of Centennial Adult Education N America's Job Center of California 02900 W. Edinger Ave. 4TH 1903 Santa Fe Ave. IST ST. Santa Ana, CA 92701 Long Beach, CA 90810 Orange, CA 92868 Santa Ana College h N Q Employment Development Department Southern California Santa Ana, CA 92706 State Department of Rehabilitation r N O.C. Social Services Agency College&Workforce Goodwill Industries 4 ® Preperation Center SER/Senior Aid Program a 3 0 10 Orange, CA 92867 o G m o m Garden Grove, CA 92841 V. o z 0 0 ST ANDflEW PL, 6 WARNER AV .AL Santa Ana WORK Center State Department of Centennial Adult Education N America's Job Center of California 02900 W. Edinger Ave. 1000 E. Santa Ana Blvd., #200 1903 Santa Fe Ave. Santa Ana, CA 92704 Santa Ana, CA 92701 Long Beach, CA 90810 Orange, CA 92868 Santa Ana College Partners: 3 1530 W. 17th St. Employment Development Department Southern California Santa Ana, CA 92706 State Department of Rehabilitation OIndian Center O.C. Social Services Agency College&Workforce Goodwill Industries 4 ® Preperation Center SER/Senior Aid Program Fountain Valley, CA 92708 1572 N. Main St. CTE/ROP Valley High School 1801 S. Greenville 10 Orange, CA 92867 In Exhibit C State Department of Long Beach Job Corps ORehabilitation® 1903 Santa Fe Ave. 709The City Drive, Suite 110 Long Beach, CA 90810 Orange, CA 92868 Southern California 6 Social Services Agency 1928 S. Grand Ave. OIndian Center 10175 Slater Ave., 9150 Santa Ana, CA 92706 Fountain Valley, CA 92708 0 CTE/ROP Valley High School 1801 S. Greenville 10 Community Action Partnership of O.C. Santa Ana, CA 92704 11870 Monarch St. Garden Grove, CA 92841 Exhibit C