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HomeMy WebLinkAboutCG4 SOLUTIONS INC.-2016INSURANCE NOT ON FILE WORK MAY 0T PROCEED CLERK OF COUNCIL DATE (� r 6 18 2016 Statement of Work CG4 Asset Tracking System''" (ATS) for Cherwell Software: Consulting Services, Professional Services & Training Services SOW Number: CSA -3 47Q16„BH N-2016-157 This Statement of Work ('SOW'), effective as on /�y,i� �'oi , 2016 ("Effective Date"), is between CG4 Solutions, Inc. ("CG4"), located at 555 East 5309 South, Suite 2, SouthOgden, Utah, 64405 and City of Santa Ana and its affiliates ("Client"), located at 29 Civic Center Plaza M-42, Santa Ana, CA 92792, The pricing set forth in this SOW shall be available for acceptance by Client through december 31, 2016 ("Validity Period"). CG4 reserves the right to adjust the pricing and/or the schedule set forth herein, if this SOW is not executed by Client and returned to CG4 before the expiration of the Validity Period, Client Contact: Telephone Number: E-mail Address: Fax Number: 1. Overview Nermeen Farah Office: (714) 647.6589 CeIL (714)640-9788 NFarah aasanta-sna.M Client intends to purchase CG4•Mobite Asset Tracking System (ATS} for Cherwell software for asset tracking, receiving, inventory, etc. The Client has engaged CG4 to provide Professional Services in order to Implement the software within Client's environment. The services will include off-site consulting, installation and knowledge transfer to achieve full data loop from Cherwell to CG4 applications including updates back to Cherwell, In addition, training services will be provided for both administrators and end-users for CG4-Mobile handheld functionality via a web -based format. This project will be in two phases, of which the first phase will be using the CG4 "Professional" system in a "standalone mode" which will not be connected to Cherwell. Once the Client has the Cherwell system in place, CG4 will provide the services to integrate to the Cherwell platform using the CG4 "Enterprise" version. 2. General Summary of the Professional Services Requirements CG4 will provide a Consulting Engineer to provide off-site Consulting Services for data testing and preparation of Installation Services. Installation services will Include Installation of CG4 software onto Client's server, working with Client's personnel to provide knowledge transfer of the required data mapping and CG4 administration functions. Full data loops will be reviewed, implemented and tested to assure customer requirements. End-user training services will also be provided via live web -based format to instruct Client's personnel on the CG4-Mobile functionality and operation. All Professional Services will be performed remotely by 004 personnel, via CG4 Asset Tracking Systerl City of Santa Ana GoToMeeting, working with Client's Cherwell administrators, in order to reduce cost and increase scheduling flexibility. 3. Summary of CG4 Responsibilities, Services and Deliverables To achieve the stated objectives, CG4 will perform the following: PHASE I (CG4 Professional Version —"Standalone Mode] Provide remote Consulting Services to review Client's data, make recommendations for production operation (Le, configuration parameters), and review project prerequisites and system requirements. • Provide remote Professional Services to Client for the purpose of implementing Cl ATS Professional version In the Client's environment. Included in these tasks Is the setup of a SQL database on Client's SQL server, installation of CG4 Server software on Client's Windows server and CG4 Mobile software on Clients tablet PC device. (See separate CG4 Systems Requirements document for additional details on Client provided servers, Windows software, etc. that must be ready and available prior to any CG4 services being performed), Note: All CG4 remote services will be provided via GoToMesting by a CG4 software engineer. CG4 will Instruct the Client's project leader (or designated technical resources) through all the setup and configuration steps required for a successful Implementation. Client will initially have asset data of manufacturer, model number and serial number/service tag number, along with employee records. This data will be imported into the CG4 ATS server as the Initial data set. Cl will provide the formatting and instructions for Client to create the locations within Cl along with any other data fields that may be required for Clients asset life cycle processes. The data formatting needs to take into consideration that Cherwell will ultimately be the CMDB and therefore any items created should adhere to Cherwell's future requirements to avoid any data conversion In Phase 11. CG4 will provide sample modules for the creation of business processes (Le. receiving, inventory, check-tri/check-out, etc.) and work with Client to create/modify modules as needed. • Professional Services to include knowledge transfer and Installation to achieve full loop data flow from C04 to tablet PC devices. Training Services for End-users via live web -based instruction by CG4 personnel, including hands-on operations of the CG4-Mobile software features, functionality and operations. Training will be provided for up to five (5) students. + Training materials will be provided in electronic format which Is inoluded in the software CD. An additlonal CD copy is available upon request • For the purposes of this SOW, a single tablet PC will be utilized. • Deliver one (1) copy of latest release of CG4 ATS software, PHA 7E Il (CG4 Entero' e Ver Ion—"Chervyeil Integrated Mods" + Provide the required license keys and configuration changes-to-the-CG4-software-to-accommodate-the----------- -- ----- integration to Cherwell platform. 0 2016 CG4 aolutions, Inc. All Rights Re2erved. This document Is PROPRIETARY end CONFIDENTIAL and may not be duplicated, redishlbuted, or displayed to any third party wilhomt;he expressed wrllten permission of CG4 Page 2 of 4 CG4 Asset Tracking System°II City of Santa Ana • Provide remote Professional Services to Client for the purpose of Implementing CG4 ATS Enterprise version in the Client's environment for integration to Cherwell. As in Phase 1, CG4 will work with the Client's technical lead to jointly perform the following: CG4 will provide the integration Instructions and step by step guidance to access a connection to the Cherwell asset database, This connection will allow the CG4 Server to "pull" asset data from Cherwell to populate the CG4 Server. Any changes made by CG4 will be "pushed" back to Cherwell via a web services connection. Cherwell asset data imported into CG4 will be verified for accuracy and formatting correctness. (Note: As stated in Phase I, this asset data should be already compatible with Cherwell, If things were completed correctly In Phase I.) Verify and test that asset changes made on the CG4 Mobile tablets are accurately being transferred to the CG4 Server and ultimately the Cherwell system. • Professional Services to include knowledge transfer to achieve full loop data flow from Cherwell to C04 to tablet PC devices and back again. • Training Services for End-users via live web -based Instruction by CG4 personnel, including hands-on operations of the CG4-Moble software features, functionality and operations. Training will be provided for up to five (5) students. 4. Client Technical Responsibilities Client will provide adequate computing resources, including without limitation such hardware and software as may be specified in this Statement of Work (SOW) -or other documents related to this specific project, and the hardware and software used by Client's employees, except as may be expressly provided otherwise. Client will provide CG4 access to existing environments and documentation as CG4 may request If applicable. • Client will supply all workstations, Cherwell server, SQL server, CG4 Central (Windows server) and mobile devices. Hardware and software requirements for each are listed In the separate "CG4 Asset Tracking System for Cherwell - System Requirements" • Client will provide access to a technical resource with administration and installation knowledge of Cherwell for Initial setup and connection to CG4 ATS for Cherwell software. • Client agrees that failure to maintain a charge on the handheld device can result in a loss of data, • Client Is responslble for dally back-up and other protection of its data against loss, damage or destruction. CG4 will have no obligation or liability with respect thereto regardless of the cause, • If applicable, Client will provide a conference room adequate for student training with required desktopsAaptops (as CG4 host machines), mobile scanners, tablets or smartphones, network connectivity (including wireless connectivity, if applicable), whiteboard and electronic projector. (Note: Client should print out end-user documentation In hard copy format from CG4 supplied electronic copy.) S. Client Resource Team Responsibilities Prior to the delivery of any Product or Service, Client will designate a qualified member of its staff to act as a project manager and a liaison between Client and GG4 (the "Project Manager"), The Project Manager will establish priorities, coordinate Client resource schedules, review progress, and assist in Issue resolution. GG4 will be entitled to rely upon such person's representations and authority without seeking further verification. The Project Manager will be the person whom all CG4 communications will be addressed, and the person who has the A 2018 004 Solutions, Inc, All Rights Roacumd. This document is PROPRIETARY and CONFIDENTIAL Ind may not be dupiic ued, redistributed, or displayed to any third perry without the expressed written parts irm d CGA. PMU_Uf G04 asset rFad*V System C.r4# SaWs.4?" authority to act for Client in all aspects of the project. Client will provide adequate staff, dedicated to this project and available to CQ4, to complete in a timely manner such tasks as may be assigned to It; inoluding without limitation any software installation and configuration, requirement definition, testing, review and approval. The Client representative will: Sarva as dts liaison between Client and CG4. Provide a duly signed Statement of Work including Purchase Order Number for any services requested by Client. • Help resolve issues and escalate any issues within the Client organization. r Gather requested information. Provide timely access to requested information, • Provide access to Ghent personnel and ensure their full participation on a timely basis. • Please note that the fimellness associated with getting information back from the Client Representative or Single Point of Contact impacts the schedule of the project Cao Technical Lead Consultant; Telephone Number: tett Ad** -. Fax Number. Client Project Manager/ Lead: Telephone Number: 15 -mall Address: Fax Number. To Be Determined upon contract completion 801-11 17 ' 801-875-5278 To Be Determined upon contract completion This Statement of Work shalt be considered fully executed and binding when authorized representatives of both parties have signed and dated below. Agreed by: C04 By: Nam Tile: Data: Approved as to Form 14,' tin M, Funk Assistant City Attorney City of Santa Ana , �• i By; r Name: David Cavazos rad- City Manager `—City-of--Santa-Ana--- —��-°---- Date: !�-iy—✓G _.,_ ..®, . _ Attest Maria D. Nuizar Clerk of the Council Recommended for Approval if GiuliaTechnology innovations Officer e2016 CQ48ohitioru, Im AN RghtuReserved, Trite dopumeot IS PROPRIETARY end CONPIDeNTIAL and may not be dupierdap, redistributed, w t l"ed to any third W ywithauttheexpressed wRt" p"Isaft ofc06. Flea 4 0(? Brice Schedule 1 4 CG4 Solutions, Inc., 555 E. 5300 South, Suite 2, South Ogden, Utah 84405 Phone: (801) 675-5172, Fax: (801)675.5276 Schedule Number; CG4 _CSA SCHEDULE_1_10242016-BH Prepared by; Brady Hagan, 713-306.9005, brady.hagan@cg4.com Page: 1 of 11 This schedule hereby Incorporates by reference all the Terms and Conditions of the attached Software License Agreement. Prices In this Schedule 1 are valid until: License Commencing On: 11/30/2016 Upon shipment Usage Period: User Limlt(s): Perpetual (Support and software updates subject to a Per license count shown in quantity and City of Santa Ana Information Services Division 20 Civic Center Plaza M-42 Santa Ana, CA 92702 Attn: Nermeen Farah Office: (714) 647.6589 Cell: (714)640-9788 E -main NFarah@santa-ana.org CG4 SOFTWARE LICENSES: CG4 Central Server License, One required 20493 per customer network. Also includes one (1) CG4 Central Web License for Administrator Console Access. C04 Mobile Web License - Cherwell 20497 (These are concurrent licenses for use with OS or Android SmartPhones or tablets, as well as PC Browsers. The number of concurrent licenses is the number of CG4 users who can be logged into CG4 Mobile Web at the same time. Software Licenses Sub -Total 1 $ 5,000.00 $ 51000,00 $ 500.00 $ 500.00 $ 5,500.00 92016CG48nWtbnc,11rc. .511RIg1m R,ew*t. umy wt bed,li wd, W 6mbvt d..,d6phyed w ny Ihim pang mitlwai tlar esprtssed mnWen pernfiaarnafffid. Page t or 11 Licensed Products , CG4 €gar Number ANNUAL MAINTENANCE FEES: C04 Central Server Maintenance 20494.3 Coverage, 3 Year Term Annual CG4 Mobile Web Maintenance 20498.3 Support Fee. 3 Year Term. Annual Maintenance Fees Sub -Total PROFESSIONAL SERVICES: Standard Implementation (Includes 20546 ihstaliatlon, configuration and training), FOR PHASE 1 - CG4 STAND-ALONE SERVER Standard Implementation (Includes 20546 installation, configuration and training), FOR PHASE 2 - CG4 INTEGRATION TO CHERWELL SERVER Professional Services Fees— Sub -Total HARDWARE —SOCKET MOBILE Blustooth Scanners for$martPhones or Tablets Socket Mobile Bluetooth Scanner, CHS 70, CX2870- IOS, Android,1 D, Gray with Batteries; AC 1409 Adapter, Charging Cable, Lanyard, Not Ruggedized, 2 to 4 Inch Scanning Range, Socket Mobile, SocketCare Plus:- 3 Year SC1806- Term, Extended Hardware Service Plan, 1350 Expands and Enhances Standard 1 year warranty into 3 year warranty from date of purchase as follows: -Technical Support via Website — Same Day response time -Custom (800) for Technical Support -7-10 Day turnaround for Repair or Replacement for covered Items Hardware - Socket Mobile Sub -Total t, Quantity Price (US$) Ext. Price. 1 $ 2,400.00 $ 2,400.00 1 1 $ 240.00 $ 240.00 $ 2,640.00 1 1 $ 4,800.00 $ 4,800.00 1 1 $ 3,200,00 $ 3,200,00 $ 8,000.00 1 $ 206,10 $ 206.10 1 $ 67,50 $ 67,50 $273.60 $ 273.60 1 @ 2M C04Solndwu, Im. All RWIN kesereed. Thio do=WoL lsPROPRIETARY and CONFIDENT1A4aml nmy rroebo duplleo¢d, mdhl,ibmwL ardOjNayed to any ddrd pay wlllwut lbe expressed N,illm por,nlssion ofmk Posa 2 of 11 ktconsed Products B,ARCODETAGSi Craftmark 2" x 1"with Color Logo Polyester Barcode Labels, 2" x 1", Material: .003" thick white or sliver polyester that can withstand moderate to harsh exposure, mild to moderate abrasion, and temperatures up to 350°F for short durations. Standard Adhesive: ,0035" thick law surface energy, pressure sensitive adhesive (MC53FL), Provides excellent adhesion to uneven or rough surfaces and slightly oily surfaces, Serialization: Bar code and human -readable equivalent is produced using the latest high- resolution digital technology available, which provides excellent clarity and easy scanning. Customer Color Logo and numbering per separate proof, which requires customer approval prior to order. Craftmark 1.25" x 0,5" without logo, black and white only. Polyester Barcode Labels, 1.25" x .034, Material-, .003a thick white or silver polyester that can withstand moderate to harsh exposure, mild to moderate abrasion, and temperatures up to 350°F for short durations. Standard Adhesiva:.0035" thick low surface energy, pressure sensitive adhesive (MC53FC ). Provides excellent adhesion to uneven or rough surfaces and slightly oily surfaces. Serialization; Bar code and human -readable equivalent is produced using the latest high- resolution digital technology available, which provides excellent clarity and easy scanning. No Customer Logo and numbering per separate proof, which requires customer approval prior to order. Barcode Tag — Sub -Total PRICING RECAP: CG4 Software Licenses CG4 Maintenance Fees CG4 Professional Services Hardware -. Socket Mobile Barcodes Labels TOTAL * Less 3%-10 Day Prompt Pay Discount NET TOTAL, If paid within 10 days of Invoice date. N-2016-157 wvw rz+rc r,tuurarcy t -true t�ayJ. ... �xu rcicn Numbar XWC-019 150 $ 18.68 $ 2,787.00 Price shown is per 100 tags. XWC-254 150 $ 8.64 $ 1,326.00 Price shown Is per 100 tags, $ 4,113.00 $ 5,500.00 $ 2,640.00 $ 8,000m $ 273,60 $4,113,00 $ 20,526.50 615,80 $ 19,010.50 0 Y016 C0J S01Utin,u, kC. Ail Rights Rese,vbd. Thb dmitont m trot be &pfit,.W, .&,tHhtaW,,.w4hp1dycl in any third Darty witfrou<[I�eaxFZCssad wttictenpemausion ofCc,4. Pape 3 oft I Number All amounts stated on this Schedule exclude any shlopina charges, sales tax, customs duties or other third party fees and/or taxes, where applicable. All of these stated customs duties andlor taxes and fees will he the responsibillty of the -WAW ardicvr las TERMS: 30/610 flay Prompt Pay Discount, Otherwise Net 30 FOB: Origin Conffdemlality: 004 Solutions, inc; considers and Licsneaa acknowledges that the terns and pricing provided herein are confidential and proprietary information of CGA Solutions, Inc, As such, Ucensee is probibiYed ftom disc4Osiiig Mib fnibrnall(on to any ffi t rparfy and shelY (WI drfemaf alwosum 0a only those employees with the need to know, Entire Agreement; The parties understand and agree that this Product Schedule, along with the above referenced Agreements(s), and any applicable Statements of Work Schedules related to the shoos referenced Agreements(s) shall constitute the entire agreement and understanding between the parties related to the subject matter therein and shall supersede all prior agreements representations and understandings between the parties. This Product Schedule A shalt be considered fully executed and binding when authorized representatives of both parties have signed and dated below. Accepted by: C 4 Sol ons, i c. Accepted by: Santa Ana Signature: T' Signature: t r Nance: �,( Name: Title: Title: mate:L7Lmild _ Date. P.OJRaf.#: Approved as to Form ft ` -A n M, Funk Assistant City Attorney Recommended fat Approval a C If Technology Innovations Officer Attest Made D. R er Clerk of the Council F} iRtSC'4a'Saheorc� lig. All Rlt* R040M. 7 bttducuimt b PROPRtFTeARY"CONFtbFYnAt. aM mymbeduptk*.l, NOU*140,04krlskd W Aby thlidpidy Wkt"dWiXP "dwtkWh pe mbsiDPO 04, PW40rli EXHIBIT A: Software License Agreement a CG4 Solutions, Inc, PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS PRODUCT. YOU INDICATE ACCEPTANCE OF AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT EITHER BY INSTALLING OR USING THIS PRODUCT, OR BY SIGNING AN APPLICABLE PRODUCT SCHEDULE(S), WHICHEVER OCCURS FIRST, IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT INSTALL OR USE THIS PRODUCT AND PROMPTLY RETURN IT TO CG4 SOLUTIONS, INC. Software License Agreement CG4 Solutions, Inc. Ver. 0320 THANK YOU FOR CHOOSING THE CG4 ASSET TRACKING SOFTWARE TOGETHER WITH ITS ACCOMPANYING DOCUMENTATION ("PRODUCT"). THIS LICENSE IS THE LEGAL AGREEMENT ("AGREEMENT') BETWEEN YOU, THE CUSTOMER WHO HAS ACQUIRED THE SOFTWARE ("LICENSEE") AND CG4 SOLUTIONS, INC. THE LICENSOR ("CG4"). PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THIS PRODUCT. YOU INDICATE ACCEPTANCE OF AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT EITHER BY INSTALLING OR USING THIS PRODUCT, OR BY SIGNING AN APPLICABLE PRODUCT SCHEDULE($), WHICHEVER OCCURS FIRST. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT INSTALL OR USE THIS PRODUCT. b114;rkILiilCe7&I "Derivative Work" shall mean a work that is based upon or incorporates the Product, in whole or In part, such as a revision, modification, translation, abridgment, condensation, expansion, eornpliation, or any other form in which the Product may be recast, transformed, included, or adapted, and if prepared without first obtaining CG4's prior written authorization shall constitute an infringement of the Intellectual property rights of CG4 or a relevant third party. "Device Licenses" shall mean specific handheld devices authorized by CG4 to allow Licensee access to the Product regardless of whether they are actively using the Product. Each Device License is assigned a unique authorization code which allows the specific handheld device to be logged into the Product. "Documentation" means user manuals and instructional training course materials and materials, all of which may be amended or replaced by CG4 from time to time at CG4's sole discretion, It being understood that the Licensee's continued use of the Product after any changes have been made to the Documentation constitutes acceptances of those changes. "Producf" shall mean the licensed handheld computer software programs, applications, updates provided under Maintenance, and all associated Documentation, licensed to Licensee under this Agreement. GRANT OF LICENSE: CG4 hereby grants to Licensee a nonexclusive, nontransferable license to use the Product identified in the applicable Product Schedule(s), in executable object code form only, subject to the terms and conditions set forth in this Agreement and the applicable Product Schedule(a), Licensee agrees to use the Product for its internal business purposes only, and shall have no right to sublicense, resell, lease, rent, distribute, operate a software service bureau, operate as an outsourcer, use the Product in a timesharing arrangement, or except as otherwise set forth herein, transfer the Product. Licensee shall have no right to, and agrees not to, disassemble, reverse compile, reverse engineer, create Derivative Works, create, apply for or assist others to create or apply for a patent based on the Product, any portion thereof or any Derivative Works, or attempt to discover or modify in any way the underlying source code of the Product. Licensee further agrees to abide by the limitations set forth in the applicable Product Schedule(s) regardless of whether the Product is accessed via a client, direct database or any other application program Interface. Use of the Product shall be restricted to the maximum number of Device Licenses specified in the applicable Product Schedule(s). Licensee shall have the right to use only one copy of the Product for production purposes and shall not copy or use the Product for any other purpose except (1) for archival purposes, (11) in connection with a disaster recovery 92016Ca4 Snluiww, In;. All Righ%Roe.ed, Th: document;; PROPRIETARY and CONFIDENTIALand:naynotfix duoltoatzd, ,tduH'Wcd,ardkplayed n 01V thiM party withut(lie r"sscvl wcam"pennisolm, ofC4"A. Pops of I I prograrn, and (ill) for the purpose of testing the operation of the Product provided such testing copy shall not be used in a live production environment, A separate license, and the payment of fees associated therewith, shall be required for each concurrent load of the Product Into the memory of any handheld computer device used for production purposes. PROPRIETARY RIGHTS: Each license granted hereunder only grants Licensee the right to use the specified Product under the terms, conditions, and restrictions specified In this Agreement and the applicable Product Schadule(s). Licensee does not, and shall not, acquire any right, title, or interest In any Product, Derivative Works, or any copyrights or other intellectual property rights therein, which shall at all times remain the property of CG4 or a relevant third party. It is understood and agreed, between CG4 and Licensee, that the Product, excluding any third party software, has been developed, acquired and maintained by CG4 on a confidential basis as CG4's valuable trade secrets. Licensee agrees to preserve the confidential nature of these trade secrets and Licensee will not permit the use or copying of the Product by, or disclose any Information relating to the Product to any third party. Licensee shall not remove, suppress or modify in any way any proprietary marking, including any trademark or copyright notice, on or in the Product, or which is visible during their operation or which Is on any media supplied with the Product. Licensee shall incorporate such proprietary markings in any back-up or disaster recovery copies made of the Product. Licensee acknowledges that CG4's rights in and to the Product are unique and that the financial remedies will be Insufficient to compensate CG4 for any breach of Licensee's obligations hereunder. CG4 shall be entitled to seek Injunctive and other equitable relief to protect, maintain, defend, enforce, and preserve Such rights, In addition to any other remedies that may be available. THIRD PARTY SOFTWARE: The Product may contain or require third party software or hardware that requires notices and/or additional terms and conditions. Such required third party software or hardware or additional terms and conditions are contained within the respective installation programs. CONFIDENTIAL INFORMATION: If either party receives from the other party Information Which is either marked as being cenNdentlal or which due to the nature of such Information and the circumstances under which it was disclosed, ought reasonably to be treated as confidential Information of the disclosing party, the receiving party agrees to protect such Information by exercising the same degree of care it uses to protect its own information of like Importance, but In no event less than reasonable care. The receiving party further agrees that It will only use, or disclose such information in the performance of this Agreement and/or for the purpose of evaluating the desirability of entering Into a transaction with the disclosing party, and for no other purpose. "Confidential Information" shall include all nonpublic information, Including, without limitation, the terms and conditions of this Agreement, as well as any financial, marketing, research and development, organizational, technical, merger or acquisition, and other information related to the other party, Information relating to released or unreleased software or hardware products, the marketing or promotion of either party's product, a party's business policies or practices, and Information received from third parties that a party is obligated to treat as confidential. Confidential Information includes not only written Information but also information transferred orally, visually, electronically, or by any other means including copies thereof. Confidential Information disclosed to the receiving party by any affiliate and/or agent of the disclosing party Is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any Information that (i) Is or becomes available to members of the public other than by breach of this Agreement or other duty by the receiving party; (i1) is in the rightful possession of the receiving party without an obligation of confidentiality; (iii) Is required to be disclosed by operation of law; provided, however, that prior to any such disclosure the receiving party shall provide the disclosing party with prompt notice of such disclosure so that the disclosing party may seek, at its expense, an appropriate protective order or waiver of compliance with the terms of the applicable law requiring disclosure; or (iv) Is independently developed by the receiving party without reference to information disclosed by the disciosing party hereunder. The obligations of confidentiality set forth in this Section shall survive for three (3) years following disclosure of the Confidential Information, with the exception of trade secret information, which the parties agree not to disclose during or following the term of this Agreement without the disclosing party's prior written consent. PAYMENT AND TAXES: Licensee agrees to pay to CG4 or its authorized business partner the relevant Device License fees and Maintenance fees (as defined below) as designated in and In accordance with the terms of any Product Schedules) or business partner invoice (as applicable). CG4 may invoice for all sums payable under this Agreement as they become due and Licensee shall pay each such invoice within thirty (30) days of the date of the invoice or such other period (if any) stated in the relevant Product Schedule(s). Late payments shall bear interest on the sum due, from the date due, at the rate of one and one-half percent (1 1/2%) per month or the highest rate permitted by law, whichever is less. All charges referred to in this Agreement are exclusive of taxes. Taxes imposed by government agencies, with the exception of franchise taxes and taxes based upon the net income of CG4, whether based upon the Product, its Q20l6CG4Solutbrt,j W. All Rights Rmrved. Tk daennvnts FPoOFRWrARY amI COWDRNTIAL and may not be dupilonied, [edfstrfiated, ordbpleyed m nuy thitti porky wlthom thaaapmeer 11 wrftmn pcnntvyion oBCCfd; rube d of u use, or this Agreement (including sales and use taxes) are the additional obligation of Licensee. If Licensee is tax exempt, a copy of said exemption must accompany the Product Schedule(s). TERM AND TERMINATION: This Agreement is effective until terminated. Either party shall have the right to terminate If (i) the other party commits a material breach of this Agreement and fails to remedy such breach within thirty (30) days after written notice of such breach; or (11) a petition alleging insolvency is filed by or against a party, or a receiver is appointed for any part of a party's business, or Its assets are assigned for the benefit of Its creditors. Upon termination of this Agreement, the license and all other rights granted to Licensee hereunder shall Immediately cease, and Licensee shall immediately: (1) return the Product to CG4 together with all reproductions of the Product and all copies of Documentation and other materials associated with the Product; (II) purge all copies of the Product or any portion thereof from all handheld computer devices, CPUs, network servers and any other computer storage device or medium on which Licensee has placed or permitted others to place the Product; (Iii) pay CG4 all amounts due and payable up to the date of termination; and (iv) give CG4 a written certification that Licensee has compiled with all of Its obligations under (1) through (Ili) of this Section. 004's termination of this Agreement and/or repossession of the Product shall be without prejudice to any other remedies that CG4 may lawfully have. ANNUAL MAINTENANCE SERVICES: Annual "Maintenance" is available through CG4 for an additional fee. If Licensee is enrolled in Maintenance, subject to the other terms and conditions of this Agreement, CG4 shall (1) supply corrections to Licensee to correct Product malfunctions In order to bring the Product Into conformity with the then current published specifications as set out in the Documentation for the most current edition of the Product unless such malfunctions have been caused by modifications of the Product made by Licensee or a third party under the direction of Licensee or unless Licenser's modifications prohibit or hamper such corrections; ([I) provide Licensee with technical support to answer operational questions and to report irregularities within the Product (such services are avallable during the normal business hours for the CG4 support center located In Utah, Monday through Friday, excluding regularly scheduled holidays of CG4); (Iii) supply, so tong as commercially feasible, updated Product as necessary to operate under new releases of the operating system or database for which the Product was designed (CG4 shall provide Licensee with twelve (12) month written notification in the event support for a particular operating system or database will be terminated); (iv) supply all extensions, enhancements and other changes that CG4 deems to be logical improvements or extensions that are incorporated into the Product and that CG4 elects to generally furnish without additional charge to all licensees enrolled in Maintenance for the particular Product (Licensee shall receive one (1) copy of each such extension, enhancement or other changes, at no additional charge and CG4 shall provide reasonable assistance with technical support issues that arise during the installation of each such extension, enhancement or other change); and (v) replace the Product at no charge if the media becomes destroyed or damaged to such an extent that the Product becomes unusable. The Maintenance program set forth above shall apply to the most recent generally available Release or Version of the Product ("N") as well as the Immediately preceding Release or Version ("N-1 "). Licensee understands and agrees that CG4's obligation to support the Release or Version immediately preceding N-1 ("N-2") shallbe limited to technical support only (as set forth in Subsection (ii) in the paragraph above) and that CG4 shalt not be obligated to support any Release or Version of the Product that is older than N-2. For purposes of this paragraph, the term "Release" shall be defined as a specific edition of the Product, designated by a number located to the left of the first decimal point (such as Release 1,x or Release 2.x), and the term "Version" shall be defined as a specific edition of the Product, designated by a number [coated to the right of the first decimal point (such as Version x,1 or Version x.2). For purposes of clar fication, where the Product was originally released at 1,0 then went to Version 1. 1, and then to Version 1.5, and then to Release 2.0, CG4 would provide full support for Release 2.0 and Version 1.5, limited technical support for Version 1.1 and no support for Release 1.0. Versions and Releases may be referred to with or without decimal points. Licensee may order the first year's annual Maintenance through CG4 or an authorized business partner. Once enrolled In Maintenance, CG4 will Invoice Licensee annually for Maintenance services. If Licensee elects to continue the service; Licensee shall pay the Invoice directly to CG4 prier to expiration of the then current Maintenance period Licensee may cancel its enrollment in Maintenance by giving notice to CG4 of such cancellation at least thirty (30) days prior to the anniversary date of Maintenance. Cancellation of Maintenance shall apply to an entire product suite only. In the event Maintenance is terminated by Licensee, Licensee may re -enroll in Maintenance by paying a reinstatement fee equal to the total Maintenance fees that would have been paid had Licensee not terminated Maintenance services or the then current license fee for the applicable Product, whichever is less. In addition, Licensee must pay the annual charge for Maintenance for the next year in advance. Termination of Maintenance services will not terminate Licensee's right to continue to use the Product under the provisions herein. 72016 C048ohnlw,e, lne. All MOM tiesmod, Thin doma.ot's PROPRIETARY and CONFIDENTIAi,sod any not Jo duplicated, tetlisfinbuW, o"llsplayedio any tlJM pmly witlwW tho expressed w0 teapennls"hn of C04 NO 70M CG4 shall have no support obligations under Maintenance with respect to (i) Product which has been modified by Licensee or on behalf of Licensee; (II) malfunctions caused by the use or operation of the Product with any hardware, software or media not authorized by CG4; (ill) malfunctions resulting from operator error or Incorrect ties of the Product; (Iv) malfunctions attributable to the equipment and programs used in conjunction with the Product or to any other reason external to the Product; (v) if any previous patches or error corrections of the Product have not been implemented by Licensee or the instructions of CG4 have not been followed; or (vl) any breach by Licensee of any of the terms and conditions of this Agreement. CG4 reserves the right to discontinue Maintenance services for the Product if CG4 generally discontinues such servfcas to all licensees of the applicable Product. Notwithstanding the foregoing, CG4 shall provide sixty (60) days written notice to Licensee of its intent to terminate such services. CG4's obligation to provide Maintenance is dependent on the continued existence of the license to use the Product and if the license is terminated for any reason, CG4's obligations to provide Maintenance will cease automatically on th a occurrence of such event. LIMITED WARRANTY AND DISCLAIMER OF WARRANTY, CG4 hereby warrants, for a period of one (1) year from the commencement date of the license as set forth in the Product Schodule(s), that (I) the media on which the Product is furnished will be free from defects in materials and workmanship under normal use and (il) the Product will substantially conform in all material respects with the published Documentation delivered with the Product, subject to the support obligations under Maintenance provisions In the Immediately preceding paragraph (the "Limited Warranty"). CG4 does not warrant that the functions contained in the Product will meet requirements of Licensee; that the operation of the Product will be uninterrupted, timely, secure or error free; the results and data that may be obtained from use of the Product will be effective, accurate or reliable or may be effectively stored or recalled. This Limited Warranty is void if failure of the Product has resulted from accident, abuse, modification, or misapplication of the Product or other breach of this Agreement. If Licensee believes that there is a defect in the Product such that It does not meat the Limited Warranty, Licensee must notify CG4 In writing within the warranty period. In the event the Product fails to perform as stated In this Section, and upon written notice to CG4 within the warranty period, CG4 shall either (1) use Its reasonable commercial efforts to repair at Its facilities any material defect in the Product; or (2) replace the Product to comply with the published specifications. If, In CG4's sole discretion, CG4 is unable to correct the defect within a reasonable period or If in CG4's opinion neither option 1 nor 2 is commercially feasible for CG4, CG4 shall terminate this Agreement by notice to Licensee and shall refund Licensee the unused portion of the Maintenance fees whereupon Licensee shall remove the Product from all installed handheld computer devices, CPU Network Servers or any other computer storage devtce or medium on which Licensee has placed or permitted others to place the Product and the return of the Product, associated Documentation, and all copies thereof to C04. The foregoing states Licensee's sole remedy under the warranty in this Section. CG4 GRANTS NO OTHER WARRANTIES WHATSOEVER, EXPRESS OR IMPLIED, ORAL OR WRITTEN, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES (i) OF MERCHANTABILITY, (ii) OF FITNESS FOR A PARTICULAR PURPOSE, (ill) OF NON -INFRINGEMENT, OR (Iv) ARISING FROM USAGE OF TRADE OR COURSE OF DEALING OR PERFORMANCE. INDEMNIFICATION FOR INFRINGEMENT; CG4 will defend and hold harmless, at its own expense, any infringement claim, demand, suit or action by a third party against Licensee, its officers, directors, agents, employees, and affiliates for any actual or alleged Infringement or violation of any patent, copyright, trade secret, or other proprietary rights asserted by any third party in an action against Licensee attributable to Licensee's use of the Product ("Claim"). CG4 shall further indemnify Licensee against any loss, cost, expense, liability, damages finally awarded (without right of appeal) against Licensee, or settlement as a consequence of such Claim. CG4's obligations of indemnity and defense are conditioned on (1) Licensee having provided prompt written notice of the Claim to CG4 sufficient for CG4 to file Its timely response; (it) CG4 having the sole right to conduct and control the defense and satternent of any such Claim, In Its discretton; (Ili) Licensee providing assistance at CG4`s expense In connection with such Claim as reasonably requested by CG4; and (Iv) Licensee making no admissions in respect of such Claim without CG4's prior written consent and Licensee's compliance with all reasonable instructions relating to the Claim given by C04. CG4 shall have no obllgatlon whatsoever under this Section for any Claim, demand, suit, or action based on (1) Licensee's use of the Product If Licensee refuses to use a modified or replacement product supplied or offered to be supplied by CG4; (ii) any modifications or disassembly or reverse engineering of the Product by or on behalf of Licensee (other than modifications by CG4), or (Ill) the unauthorized combination, operation or use of the Product by Licensee. In the event that an injunction or order is issued by a court of competent jurisdiction against Licensee's use of any Product resulting from an Infringement Claim to which CG4's defense and indemnity duties apply, or if In CG4's opinion any Product Is likely to become the subject of a Claim of infringement of a copyright, trade secret, or other proprietary right of a third party, CG4 shall have the right, In its sole discretion and expense, to either procure for Licensee the right to continue evaluating the Product or replace or modify the Product so that it becomes non -infringing. This Section states Licensee's sole and ©2916 C04 Solutions, I= Alt Riylua Rwrvffil 2' Ids doemnemU 11It0PbUhTARY ad C0'NMOURrl A4 aed mayaot be duph.tad, red604,wad, or displayed m nnythird party Without the expreseulwrklenpenauaunofC04. Page 9 or I 1 exclusive remedy and CG4's entire liability for Infringement and shall survive the expiration or other termination of this Agreement with respect to acts or events occurring prior to termination of this Agreement. LIMITATION OF LIABILITY: in no event shall CG4 be liable in contract or tort for loss of revenues, profits, goodwill, lost computer time, damage or loss of data, or any indirect, incidental, punitive, or consequential damage suffered or Incurred by Licensee in connection with or arising from this Agreement, including any Product licensed hereunder or benefits provided under Maintenance. Notwithstanding damages under the Indemnification Section, C04's liability for other damages resulting from or relating to the Product, or the use thereof, shall not exceed the amount paid by Licensee for such Product, and CG4's liability for other damages resulting from or relating to Maintenance or hosting Services, Including the benefits provided thereunder shall not exceed the amounts paid by Licensee during the previous twelve (12) month period for such Maintenance of hosting Services, C04's liability shall further be limited to direct damages suffered by Licensee. Licensee shall be solely responsible for deciding whether or not the Product Is suitable for its purposes and for the consequences of any use of the Product. CG4 shall have no liability for any loss or damage suffered by Licensee as a result of such decision to obtain and was the Product pursuant to this Agreement and for the reliance by Licensee on any results or data obtained from the use of the Product. This Agreement shall not be deemed or construed to create any enforceable right in any third person, firm, corporation, or other entity. HARDWARE: If Licensee acquires hardware products ("Hardware") from CG4 under the terms and conditions of this Agreement, the following provisions shall apply: a) Upon delivery of the Hardware, title to such Hardware shall pass to Licensee (except In the event such Hardware is rented, leased or loaned to Licensee). b) Unless CG4 Is the original manufacturer of such Hardware, Licensee understands and agrees that CG4 EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES IN RELATION TO THE HARDWARE, WHETHER EXPRESS OR IMPLIED, ORAL OR WRITTEN, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES (1) OF MERCHANTABILITY, (11) OF FITNESS FOR A PARTICULAR PURPOSE, (III) OF NON -INFRINGEMENT, OR (IV) ARISING FROM USAGE OF TRADE OR COURSE OF DEALING OR PERFORMANCE. ANY SUCH HARDWARE WARRANTIES SHALL BE PROVIDED DIRECTLY BY THE ORIGINAL, HARDWARE MANUFACTURER AND SHALL ACCOMPANY THE HARDWARE PRODUCT WHEN SHIPPED. c) Licensee understands and agrees that CG4 shall have no liability for third party infringement actions where CG4 is not the original manufacturer of the Hardware. EXPORT RESTRICTIONS: Licensee agrees not to export or re-export, or permit exportation or re-exportation of the Product outside of the country in which Licensee first receives the Product from CG4 without first (a) obtaining CG4's prior written consent and (b) In each instance obtaining any required written permission to do so from the United States Office of Export Administration and any other appropriate governmental agencies (United States or otherwise) or (c) complying fully and strictly with all requirements of any general license exempting the exportation or re-exportation from the requirement for that permission. THIRD PARA` PRODUCTS: licensee hereby acknowledges that the Product Is composed of a number of Individual software components. Licensee further understands and agrees that while a majority of the components are licensed pursuant to this Agreement, each component was written and copyrighted individually and that some components have their own applicable end user license agreement. Licensee should review the applicable and user license agreements carefully in order to understand the rights under them and to realize the maximum benefits available with the Product. CG4 shall have no liability or obligation whatsoever In regards to any component that Is not licensed under this Agreement. Nothing In this Agreement shall limit Licensee's rights under, or grants Licensee any rights that supersede the terms of any applicable end user license agreement. AUDITS: At CG4's owl expense, CG4 (or Its authorized representative) shall be entitled to carry out an annual audit of all Licensee installation sites at a mutually agreeable date and time to ensure that the licensing terms set forth herein are being observed. Licensee agrees to provide all reasonable assistance while CG4 or Its authorized representative conducts such audits. The confidentiality provision set forth herein shall be observed at all times by CG4 or its authorized representative. In the event the audit concludes that Licensee has exceeded the usage limits under the applicable Product Schedule(s), C04 shall Invoice and Licensee agrees to pay for the additional licenses in accordance 02016Cn4S.11,0m, 1ne All It 1910 Reserved.TI,6uocuoxm ISPROMIUARP and CONF(DrNTIAL and ,naynothodapIi.tcd, rWhabited, ord6play*l mew third pnay without theexpmexed we5tm poonfssfnn arCG4. ?%'o of I I with CG4's then current published license fees. In addition, if the audit concludes that Licensee has exceeded the usage limits by more than ten percent (10%), Licensee shall reimburse CG4 for all costs associated with such audit. U.S. GOVERNMENT RESTRICTED RIGHTS: Pursuant to DEAR section 252.227,7202 and FAR section 12.212, any use, modification, reproduction, release, performance, display; disclosure or distribution of the Product by the U.S. government shall be governed solely by the terms of this Agreement and shall be prohibited except to the extent expressly permitted herein. If permitted, such modification, reproduction, release, performance, display, disclosure or distribution of the Product by the U.S. government is further subject to the restrictions set forth in subparagraph (c)(1) of the Rights and Technical Data and Computer Software clause of DFARS 252.227-7013, subparagraph (c)(1) and (2) of the Commercial Computer Software Restricted Rights clause at 48 CFR 52.227-19 of FAR, and clause 18-52.227-86(d) of NASA supplement to the FAR, as applicable. Contractor/Manufacturer is CG4 Solutions, Inc., 555 East 5300 South, Suite 2, South Ogden, UT 84405. DISPUTES: In the event of any dispute, claim, or disagreement arising from or related to this Agreement, or a breach of this Agreement ("Dispute"), the parties agree to use their best efforts to settle the Dispute through good faith consultation and negotiation. If resolution of a Dispute through negotiation is unsuccessful, either party may initiate an arbitration for final resolution of the Dispute after sending a written notice to the other party specifying In reasonable detall the nature of the Dispute and relief sought (an "Arbitration Notice"), The Arbitration Notice must specifically reference this Section, In no event shall the request for arbitration be made after the date when the institution of legal or equitable proceedings based on such claims would be barred by the applicable statute of limitations or the terms of this Agreement. If Initiated by Licensee, the arbitration will be conducted in the city of CG4's election in the State of Utah. If initiated by CG4, the arbitration will be conducted in the city of Licensee's election in the state specified for Licensee to receive notices. Subject to the terms of this Section, the arbitration will be conducted in accordance with the Commercial Arbitration Rules of the American Arbitration Association ("AAA"). Either party may apply to the arbitrator seeking injunctive relief until the arbitration award is rendered or the controversy is otherwise resolved. Either party also may, without waiving any other remedy available to the party, seek from any court having jurisdiction any interim or provisional relief that is necessary to protect the rights or property of that party pending the appointment of the arbitrator (or pending the arbitrator's determination of the merits of the controversy). No written or oral statements of position or offers of settlement made in the course of the Dispute resolution process will be (i) offered Into evidence for any purpose, or (11) constitute an admission or waiver of rights by either party. The parties will attempt to select a single arbitrator by mutual agreement. If they are unable to do so within ten (10) business days after the Arbitration Notice is received, either party may request the AAA to appoint a neutral arbitrator that is (1) a retired judge (first preference), or (ii) a lawyer with at least eight year's experience in technology law (second preference). The arbitrator will agree in advance in writing to abide by and be bound by the terms set forth in this Section. The arbitrator will (I) Issue a judgment in writing, (11) sign It, and (Ili) Include a reasoned opinion with findings of fact and a breakdown as to specific cialms. The judgment of the arbitrator will be final and binding and either party may enter it in any court with jurisdiction. The arbitrator shall have no power to award (f) punitive damages, or (11) damages Inconsistent with the terms of this Agreement. In no event, even if any other of these provisions Is held to be Invalid or unenforceable, shall the arbitrator have the power to make an award or impose a remedy that could not be made or imposed by a court deciding the matter in the same jurisdiction. All aspects of the arbitration shall be treated as confidential. Neither the parties nor the arbitrator may disclose the existence, content or results of the arbitration, except as necessary to comply with legal or regulatory requirements. Before making any such disclosure, a party shalt give written notice to the other party and shall afford the other party a reasonable opportunity to protect its Interests. Each party will bear its own costs and expenses and an equal share of the arbitrator's fees and the administrative fees of arbitration, GENERAL: Licensee's rights in and to the Product pursuant to this Agreement are personal to Licensee and may not be assigned, sub -licensed, leased, sold, offered for sale; charged a fee for usage by a third party, or otherwise transferred by Licensee without the prior written approval of CG4. Notwithstanding the foregoing, Licensee may assign Its rights, duties and obligations pursuant to this Agreement to any entity (1) of which Licensee is affiliated, (i1) Into which Licensee may be merged or reorganized or (iii) to which all or a portion of Licensee's capital stock or assets may be sold or assigned. This Agreement is governed by the taws of the State of Utah without regard to conflict of laws, rules and principles. Application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. If Licensee is a United States government agency, Utah law will apply except where preempted by, or in conflict with federal law. The party prevailing in any action or proceeding between the parties arising under or related to this Agreement or the subject matter hereof shall be entitled to recover its reasonable attorneys, fees and expenses in addition to costs of suit and such other recovery and relief as may be authorized by law. Notices to either party shall be in writing to the address indicated in the applicable Product Schedule(s), and deemed effective when 42016 C049Nudme,, Ine. All Rights Ramwed. Thd0coment 6 PROPRIEVARY and CGNF(aallokL and may not be dplicalm, exlkrbntW, ar dkpk,yed many third petly'Anent the exprmw e rOmn ponMesiodof CCA. rase 10ne I I received, or twenty four (24) hours following the date of postmark, If sent by prepaid certified mail, return receipt requested. Failure or delay In enforcing any right or provision of this Agreement shall not be deemed a waiver of such provision or right with respect to any subsequent breach or a continuance of an existing breach, If any provision of this Agreement shall be held to be unenforceable, that provision will be enforced to the maximum extent possible, and the remaining provisions of this Agreement will remain in full force and effect. Neither party shall be liable for any delay or failure In performing any of its obligations under this Agreement (except in the case of non-payment by Licensee of any fees or charges pursuant to this Agreement), If such delay or failure is caused by circumstances outside the reasonable control of the party concerned (including without limitation any delay caused by any act or default of the other party). ENTIRE AGREEMENT: Licensee acknowledges that Licensee has read this Agreement, understands this Agreement, and agrees to be bound by its terms and conditions. Licensee further agrees that this Agreement, along with the applicable product Schedule(s) related to this Agreement, represents the complete and exclusive statement of the Agreement between the parties which supersedes any proposals or prior or contemporaneous agreements, whether oral or written, and any other communication between the parties relating to the subject matter of this Agreement, This Agreement may not be modified or varied in any way except where such amendment or variation Is in writing and signed by both parties. The terms and conditions of any Licensee purchase order or other document submitted by Licensee other than price, product and quantity shall not apply to the subject matter of this Agreement, nor shall they be of any force or affect or govern or amend In any way the terms of this Agreement. CG4's failure to object to provisions contained In any purchase order or other communication from Licensee shall not be construed as a waiver of this Section. Should you have any questions, you may contact CG4 at: CG4 Solutions, Inc. 655 East 5300 South, Suite 2, South Ogden, UT 84405 801-675.5172 92016C043olutv,u, Inc. All Rigixs Reserved. T116 dou,mmH 6PROPRIUrAkyand CONGIDEWIAL and may cotter duplloaied, rcdanr' kited, or ditpIDyed W m,y!oval patty wlMont t11c oxpmred wdHeu permlesloa orCaI. Peine I l or 11 Mitre -Ramirez, Norma From: Funk, John Sent: Tuesday, November 15, 2016 9:09 AM To: Torres, Melanie Cc: Mitre -Ramirez, Norma; Ciulla, Jack Subject: Re: CAO Request (signed documents attached re CG4 Asset Tracking) Yes, this matter may proceed without insurance. --John On Nov 15, 2016, at 9:04 AM, Torres, Melanie <MTorres@santa-ana.ore> wrote: Good Morning John, Mrs. Norma Mitre is processing software license agreement: CG4, and she mentioned we will need CAO approval regarding unrequired Insurance. When it's most convenient for you, can you please provide authorization? Norma mentioned by email is sufficient. I included Norma and jack in this Message. Please let me know if I can assist in anyway. Thank you again for all your help. Warmest Regard, Nelanie Torres Account Clerk I City of Santa Ana Information Technology Department 20 Civic Center Plaza, M-42 (714)647-5373 MTorres@Santa-ana.org From: Funk, John Sent: Thursday, November 03, 2016 2:57 PM To: Torres, Melanie Cc: Ciulla, Jack Subject: FW: CAO Request (signed documents attached re CG4 Asset Tracking) Jack and Melanie — Attached are documents in this matter as approved to from (and including the necessary signature blocks for Jack and the Clerk's Office). Note that you'll need to insert the effective date on page 1 of the SOW, as that space is now blank. If you have any questions, please let me know. —John From: Barrantes, Arlene Sent: Wednesday, November 2, 2016 9:10 AM To: Funk, John <JFunk@santa-ana.ore> Subject: FW: CAO Request John,