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HomeMy WebLinkAboutGREAT WESTERN RECLAMATION, INC. TECHNICAL PROPOSAL PART 1 Pa v-►- 1 nycyde 4 1 sat Ana WASTE COLLECTION AND RECYCLING PARTNERSHIP Technical Proposal L411; Sr srp U �� 1 6 I � t Great Western Reclamation . Contents printed on recycled paper `,..,. MINI a, 2 S we '' t ' p44,0 R Gs yen �� 1V CA' r i v R 'le 41 Il'a1 V,::, �1t i. eler m `x,l 746 I r Ito _ _ RESPONSE TO REQUEST FOR PROPOSAL FOR MUNICIPAL SOLID WASTE COLLECTION & RECYCLING SANTA ANA TECHNICAL PROPOSAL MARCH 1993 TABLE OF CONTENTS TRANSMITTAL LETTER I. EXECUTIVE SUMMARY II. DESCRIPTION OF PROPOSED BASIC SERVICES SERVICE DESCRIPTIONS A. Basic Collection Services 1. Curbside Service 2. Residential Bin Service 3. Commercial Bin Service 4. Roll-Off Service 5. Bulky Item Service 6. Arterial Collection Program 7. City Collection Service COMMON ELEMENTS B. Site Location C. Maintenance D. Safety E. Administration F. Billing Services RECYCLING AND YARD WASTE DIVERSION PROGRAMS MATERIAL RECOVERY FACILITY PUBLIC EDUCATION ATTACHMENTS TABLE OF CONTENTS (Cont). III. DESCRIPTION OF PROPOSED EMERGENCY SERVICES IV. IMPLEMENTATION PLAN V. ORGANIZATION A. OWNERSHIP B. STAFFING C. KEY PERSONNEL D. AFFIRMATIVE ACTION E. CORPORATE ETHICS VI. QUALIFICATIONS OF CONTRACTOR VII. RISKS AND CONTRACTUAL OBLIGATION VIII. EXCEPTIONS IX. LITIGATION X. CONTRACTOR'S FINANCIAL DATA XI. APPENDICES (See Volume 2) Great Western Reclamation 1800 S.Grand Avenue Santa Ana,California 92705 A Waste Management Company 714/558-7761 March 8, 1993 Public Works Agency City of Santa Ana 101 West Fourth Street, Fourth Floor Santa Ana, CA 92701 Attn: James G. Ross, Executive Director TOPIC: MUNICIPAL SOLID WASTE COLLECTION & RECYCLING CONTRACT/TECHNICAL PROPOSAL Dear Mr. Ross: On behalf of Great Western Reclamation, I am very pleased to present to the City of Santa Ana our response to your Request For Proposal for Municipal Solid Waste Collection & Recycling. Our proposal truly represents a partnership with the City. Great Western, having served the community for almost thirty years, meets and exceeds all the requirements the City set forth. Further, we have identified service enhancements available to the City and prepared a very comprehensive proposal. Our very competitive price, our level of service and our experience in delivering a successful collection and recycling program to the City and its residents, is paramount to all of us at Great Western. You will quickly identify that, because we are a local firm, employing local people, our "added value"to the community is significant. The economic analysis provided to us by Chapman University's Center for Economic Research clearly documents that our economic impact to this community will be in excess of forty (40) million dollars throughout this contract, because we are a local firm. Additionally, it is with great pride that I point out that our proposal includes a material recovery facility to be located in Santa Ana. Not only is this further proof of our commitment to this community, but it is another significant revenue enhancement (potentially five million dollars) to the City. And, of course, the Santa Ana/City-Cycle facility has environmental benefits to everyone in Santa Ana. Customer Service;Value; Recycling and Environmental Protection;and,Community Involvement: all assets we bring to this community through our partnership with the City of Santa Ana. These, in addition to direct financial contribution potentially in excess of forty-five (45) million dollars over the life of the contract, can't be ignored. Sincerely, Partners in Progress, II David W. Ross 1 Division President and General Manager I CALIFORNIA ALL-PURPOSE ACKNOWLEDGMENT No.519, •^..: - - '.3w. - .2. `a.,' -..... ..��-S1avC.i.�,irhR\•c.+-•cv-w""it% -^r'� ". i^Gi,v,5...".T.t-'4.^..."•%.-CV.".;`r:.. •�-h-1-*t^�• -cCvw"5.. -t-ro.v,•."N ,.'*4... State of zOPTIONAL SECTION Nimmil } a.I I I CAPACITY CLAIMED BY SIGNER County of - Thte not toe fill in ough thestatudata does below, doing require res mayNotaryprov / invaluable to persons relying on the document. f�) On . a before me, a- i/s- AJd ®❑ INDIVIDUAL 1 D E NAME,TITL OF OFFICER-E.G., 'JANE DOE.NOTARY PJIBLIC'- / .EORPORAT E OFF.16 RS4 ) personally appeareds,[✓�y Ac1/W ®P,C p;ui` ;ea.I <V / NAME(S)OF SIGNER(S) TITLE(S) A PARTNER(S) LIMITED (� a❑- �rsonally known to me - OR - roved to me on the basis of satisfactory evidence ❑ ❑ to be the person(s) whose name(s) is/are ❑ GENERAL subscribed to the within instrument and ac- knowledgedATTORNEY-IN-FACT to me that he/she/they executed ❑TRUSTEE(S) 2 the same in his/her/their authorized ❑ GUARDIAN/CONSERVATOR capacity(ies), and that by his/her/their ❑OTHER: signature(s) on the instrument the person(s), or the entity upon behalf of which the person(s) acted, executed the instrument. y s CC a =,, _ SIGNER IS REPRESENTING: ( t .,4C.4Pc,tE A DUNCAN WITNESS my hand and official seal. NAME OF PERSON(S)OR ENTITY(IES) t }�r P NOT - .RUC CALIFOPN g�„ tsa-- V fj '-e' My ecanra. exams MAR 19, 1394 !t_ .. .. . it / .ci`o 9 € - -- --�n„—._ - SIGNATURE OF NOTARY se / RP ') OPTIONAL SECTION /—/41- a THIS CERTIFICATE MUST BE ATTACHED TO TITLE OR TYPE OF DOCUMENT . .�. + ' Qui!`--.....ey,- ^"r THE DOCUMENT DESCRIBED AT RIGHT. NUMBER OF PAGES J DATE OF DOCUMENT - Though the data requested here is not required by law, it could prevent fraudulent reattachment of this form SIGNER(S)OTHER THAN NAMED ABOVE 01992 NATIONAL NOTARY ASSOCIATION•8236 Remmet Ave.,P.O.Box 7184•Canoga Park,CA 91309-718. WASTE MANAGEMENT COLLECTION AND RECYCLING, INC. CERTIFICATE OF THE SECRETARY I, T. Michael O ' Brien, the duly elected Secretary of Waste Management Collection and Recycling, Inc. , a California corporation (the "Corporation") , hereby certify that the following is a true and complete copy of a resolution of the Board of Directors of the Corporation duly adopted by unanimous written consent, which resolution has not been modified, amended or recinded and is in full force and effect. RESOLVED, That the Corporation be and is hereby authorized and directed to execute such instruments and take such action as may be necessary to effectively respond to the City of Santa Ana Request for Proposal dated January 15, 1993 . FURTHER RESOLVED: That David Ross, Division President, or any Vice President of the Corporation, be and is hereby authorized, directed and empowered to execute and deliver for and on behalf of the Corporation, any and all proposals, agreements, contracts, documents, certifications, deeds and memoranda deemed by him to be necessary and appropriate to effect the above resolution. DATED: March 4, 1993 (aL, T. Michael O'Brijen, Secretary alICYCle 41X1 Sciatic Ana Section I EXECUTIVE SUMMARY I. EXECUTIVE SUMMARY A. A GREAT RECORD - A CONTINUING COMMITMENT Santa Ana is a great City with which to do business. We should know -- Great Western Reclamation, a division of Waste Management Collection and Recycling Inc., has had the privilege of working with the City to serve its residents and businesses for nearly 30 years. We are proud of the quality and variety of environmental services we have been able to provide over the years. This proposal, entitled City-Cycle: Waste Collection and Recycling Partnership, is not based solely upon our past performance. We are committed to building upon our successful track record. This proposal is not about "business as usual." We have taken a fresh, forward-looking approach to meeting the City's needs today and for the next five years. And, as a result, we plan to implement a variety of new, innovative programs, services and activities. Great Western and the Waste Management, Inc. affiliated companies have expanded upon our primary mission to become the largest recycling services provider and the foremost environmental services firm in California. • 60,000 residential recycling customers in Orange County • 1 million residential recycling customers in California • More than 150,000 tons of recyclable material will be diverted in 1993 in California. B. THE CITY-CYCLE PARTNERSHIP -- GUIDING PRINCIPLES Our City-Cycle proposal presents both a vision and operational plan that will enable Santa Ana to improve its quality of life by contributing solidly to the environmental and economic well-being of the City. Our proposal is premised upon four guiding principles: • Customer Service • Value • Recycling and Environmental Protection • Community Involvement These principles define our commitment to the City of Santa Ana. We accept the responsibility of measuring up to and exceeding the highest standards...every day. C. CUSTOMER SERVICE 1. Comprehensive Services Great Western Reclamation has the technical, financial and human resources to provide the level of comprehensive recycling and waste collection services required by Santa Ana --for the residential, commercial and industrial sectors. We are fully capable of meeting and exceeding the requirements for basic collection services; recycling and yard waste diversion programs; public education; public and worker safety; facility, vehicle and equipment maintenance; and financial and administrative services. 2. Santa Ana Priority Great Western Reclamation prides itself on its unparalleled record of service to the City of Santa Ana, its residents and its businesses. We are dedicated to Santa Ana, which is our company home, the home of many of our employees, and a majority of our first and largest customer. 3. Uninterrupted Service Great Western is able to continue and expand its services without interruption in the City of Santa Ana due to its extensive commitment of facilities, equipment and human resources. Further, because of our extensive history here, and the local employee base we maintain, we understand the social and business culture of the community and can adjust to its needs and concerns. 4. Future Enhancements Customer service is at the heart of a major company-wide commitment to employee training and development. Our Expanded Management System (EMS see Section II-E) training is being provided to every employee in the company to reemphasize the importance of customer satisfaction. Under the new contract with Santa Ana, we will continue to communicate directly with residential and business customers regularly to measure our performance. We will continue to provide a variety of special services at no cost to the City or its residents, such as: • Guaranteed disposal of waste over the term of the contract • Curbside collection of bulky items • Free disposal of residential waste at our City-Cycle MRF • Recycling drop-off center • Comprehensive public education programs • Quarterly summaries of recycling and waste collection data for review by the City and the public. D. VALUE 1. Low Cost Great Western Reclamation operates efficiently and effectively based on our experience and investment in modern facilities, equipment and human resources training and procedures. In addition, our recycling experience and overall volume of business create economies of scale that maximize the value of the recyclables we process. For the new contract period, we are proposing an actual reduction in our monthly per household cost while providing additional services. Also, for commercial services, we are proposing to reduce the cost and, as with residential services, offer additional services. It is critical to note that this proposal includes considerable changes from current service levels and previous contract requirements, and responds to the City's request for new and improved services. The combination of these adjustments, economies of scale, and efficiencies resulting from our experience, allow us to be the low cost provider of the highest quality service for this community. 2. Comprehensive Services When the comprehensiveness of our services are combined with our competitive prices, our customers receive the best value in the marketplace. In addition to the current array of basic and emergency services provided by Great Western, we remain on the cutting edge of recycling and other environmental services to ensure Santa Ana is in full compliance with existing laws and regulations. Further, we will continue to explore avenues which ensure quality competive service at a reasonable price. 3. Future Enhancements We will indemnify Santa Ana with respect to the waste reduction and recycling requirements of AB 939, which carries potential fines of $10,000 per day for non- compliance. We will offer several new services, such as collection of bulky items and a drop-off and buy-back center for recyclables, at no cost. Most important, we are developing a modern, state-of-the-art materials recovery and recycling facility in Santa Ana. The Santa Ana/City-Cycle MRF will increase efficiencies in the system for Santa Ana by reducing traveling distances for trucks, by utilizing the most current technology and procedures for materials recovery and marketing, and by creating significant direct and indirect economic benefits, including local jobs. A recent independent study by Dr. Raymond Sfeir, Associate Professor of Economics, Chapman University, projected significant benefits for Santa Ana from Great Western's proposed Municipal Solid Waste Collection and Recycling contract and Materials Recovery Facility over the period from July 1993 through June 1998. These benefits, are as follows: • $24.8 million increase in personal income. • $106,000 sales tax revenue to the City. • $3.6 million of new personal income will be created in 1994. • $17.5 million total increase in personal income as a result of long-term employment. • Potentially $5 million in new revenues to the City from host fees. • Employment opportunities for disadvantaged youth in high risk populations. A complete copy of the Chapman University economic impact study is provided in Appendix B. E. RECYCLING AND ENVIRONMENTAL PROTECTION 1. AB 939 Compliance Santa Ana must reduce its municipal solid waste stream by 25% by 1995, and by 50% by 2000, or face potential penalties of up to $10,000 per day for non- compliance. Great Western is fully committed to ensuring Santa Ana complies with this important legislation and will indemnify the City against penalties if awarded the exclusive contract for waste collection and recycling. Great Western plans to make an unprecedented investment in facilities, equipment and human resources to ensure Santa Ana's program becomes a national model. 2. Marketing of Recyclable Materials Great Western, Waste Management, Inc., and their joint venture partners in material marketing, Stone Container and American National Can, have the marketing strength, the market positions, and the market relationships necessary to provide Santa Ana with the continued highest and best use of the material collected. The strength of these relationships coupled with our joint venture outlets and divisional experience ensures markets for all Santa Ana materials, despite market fluctuations. Santa Ana materials will be marketed through local companies whenever possible for greatest local involvement. 3. Litter Control An essential element of any municipal collection and recycling program is litter control in the vicinity of our facilities. Great Western Reclamation will continue its successful litter control programs. Further, the Santa Ana/City-Cycle materials recovery facility will be enclosed, well landscaped, and attractively designed. 4. Proper Handling of Hazardous Materials The City-Cycle program is intended to process solid waste only. In addition to screening for hazardous materials, to the extent that any hazardous household materials inadvertently enter the waste stream (aerosol cans, nail polish, batteries etc.), strict procedures will be in place to ensure the materials are properly segregated, categorized and handled by a certified, licensed hazardous waste firm. 5. Future Enhancements In addition to offering Santa Ana residents and businesses recycling services for the first time, Great Western is committed to permitting, constructing and operating a new, modern state-of-the-art materials recovery facility within the City. This facility will include a community drop-off and buy-back center that will be staffed to meet local needs and to offer employment to local residents. We plan to expand and include Santa Ana in our pilot alternative fuels program for collection trucks. Great Western also is at the forefront of composting programs and other yard waste reduction programs. F. COMMUNITY INVOLVEMENT 1. Corporate Citizenship Great Western Reclamation has and will continue to provide financial and in- kind assistance to a variety of community and non-profit organizations and special events in the following fields: youth and education, environment, health and welfare, senior citizens, cultural activities and civic leadership. Appendix C is a compilation of letters from ogranizations we have supported. 2. Environmental Education Great Western will continue its leadership role in environmental education in Santa Ana. As part of the Waste Management affiliate companies, our leadership in technology, recycling, marketing and operations has set the standard for the industry. With this leadership comes responsibility for informing and educating residents. Great Western has innovative youth education programs featuring recycling, litter control and environmental awareness. We have worked with the City to initiate bilingual education materials, and the successful, bilingual Recycling Hotline. We have pioneered "Cycler" the recycling robot, who is in the process of visiting schools, special events and community organizations to inform and motivate residents and businesses about recycling. 3. Future Enhancements Great Western is committed to working with Santa Ana to implement public education programs that meet the objectives delineated in the City's Source Reduction and Recycling Element. As the City has established "Education 1st" as a major theme, it is our intent to work in partnership with the City, schools and other businesses to add environmental education to the agenda. It is our standard practice to offer all information in both English and Spanish. We plan to expand the Cycler program and to maintain an aggressive public appearance schedule at events and before community groups. The most innovative aspect of our community involvement and public education proposal is related to the new Materials Recovery Facility, which will include an education center and observation areas for tours. Further, we plan to develop an environmental grant program in conjunction with other businesses in Santa Ana entitled, "Small Grants for the Environment", whereby teachers and leaders of community organizations may apply for grants of up to $500 to conduct their own source reduction, recycling or environmental education programs. THE ECONOMIC IMPACT ON THE CITY OF SANTA ANA OF IT'S MUNICIPAL SOLID WASTE CONTRACTS WITH GREAT WESTERN RECLAMATION Project Director: Raymond Sfeir, Ph.D. Associate Professor of Economics School of Business and Economics Chapman University February, 1993 Executive Summary The economic impact on the City of Santa Ana resulting from the Municipal Solid Waste Collection and Recycling contract with Great Western Reclamation over the period 1988-1993, is evaluated in this study. The impact takes two major forms: an impact on personal income generation in Santa Ana, and an impact on sales tax revenue to the city. • The multiplied economic impact on the City's economy resulting from the contract is an estimated $4,249,956 increase in personal income in 1992. • The total multiplied economic impact on the City's economy resulting from the contract is an estimated $19,998,940 increase in personal income over the period 7/88-6/93. • The sales tax revenue to the City resulting from the contract is estimated to be $18,157 in 1992. • The sales tax revenue to the City resulting from the contract is estimated to be $85,440 over the period 7/88-6/93. The impact on the City from a proposed contract for the period 7/93-6/98 is similarly evaluated. • The total multiplied economic impact on the City resulting from the proposed contract is a projected $24,793,854 increase in personal income over the period 7/93-6/98. • The sales tax revenue to the City resulting from the contract is projected to be $105,924 over the period 7/93-6/98. The impact on the City from the proposed Materials Recovery Facility is considered by evaluating the impact on personal income of the jobs created by the operation of the facility. Great Western Reclamation estimates that this facility will create two hundred and thirty four new jobs. • The multiplied economic impact on the City of the jobs created by the facility is a projected $3,574,760 increase in personal income in 1994. • The total multiplied economic impact on the City of the jobs created by the facility is a projected $17,519,349 increase in personal income over the period 1/94-6/98. 1 Section 1. Introduction This study evaluates the economic impact, on the City of Santa Ana (hereafter referred to as "the City"),of the Municipal Solid Waste Collection and Recycling Contract (hereafter referred to as "the Contract") between Great Western Reclamation (hereafter referred to as "the Company"), and the City of Santa Ana. The study includes both the total incremental impact on personal income in the City resulting from the Contract, as well as the incremental sales tax revenue of the City. The Company has a contract with the City which expires at the end of June 1993. It intends to propose renewal of the contract for another five years. Section 2 of the study deals with the current 1988-93 contract; section 3 deals with the proposed 1993-98 contract; and section 4 deals with the Materials Recovery Facility which the Company is proposing to build if it is awarded the new contract. Expenditures data on salaries, benefits, disposal and franchise fees, supplies and parts, and other miscellaneous expenses were provided by the Company. The researchers were also provided with the number of employees who live in the City, as well as the proportion of total expenses which are directly related to the contract and which are spent in the City. Since the data is complete for the year 1992, and since it is not readily available for previous years, the researchers will analyze the total economic impact of expenditures made during 1992, and use the results as a benchmark for the other years. It is assumed that the 2 impact during the years prior to 1992 is the same as that of 1992 except for an inflation factor. Similarly, the impact during future years is assumed to be similar to 1992 except for an inflation factor. Actual local inflation rates are used for the years prior to 1992, and Chapman University projected local inflation rates are used for future years. 3 alycyc 41.4 sscrtaectioAnn: DESCRIPTIO\ OF PROPOSED BASIC SERVICES Ab our INTRODUCTION This section comprises the basic collection services proposed by Great Western Reclamation. As requested in the Request for Proposals, all of the following service components are included: • Curbside Service • Residential Bin Service • Commercial Bin Service • Roll-off Service • Bulky Item Pick-up Service • Arterial Collection Program • City Collection Service Since Great Western currently provides waste collection services to the City, there will not need to be a transition period to implement the basic collection services outlined above, saving the City considerable effort and expense. Rather, we will use the high quality and effective single collection vehicle system currently in place as the foundation, expanding our services to maximize recovery of recyclables and diversion of waste from the landfill. Some of the components which must be described in this section (e.g. site location) are identical for each service. To avoid duplication, and to provide clarity, we have organized this section to provide this type of information only once. First, the basic collection services are discussed in detail. This is followed by descriptions of site location, maintenance, safety, administration and billing service, which are common to all services. Finally, the discussion of recycling and yard waste diversion programs, the proposed material recovery facility, and public education programs, which do entail different procedures dependent on the service, are grouped together. The basic collection services described in the following pages are just that--basic to our business. What, then, makes Great Western Reclamation stand out among waste 1 collection service providers? Customer Service, Value, Recycling and Environmental Protection, and Community Involvement. And our track record in Santa Ana proves it. Customer Service Our number one priority of customer service pervades the residential, commercial, City and temporary services we provide. We have supervisors assigned to our residential and commercial customers, who are immediately available to meet their needs. This may be anything from questions about service, such as what can be disposed of, whether bins can be moved, and whether service can be expanded, to customer complaints. We commit to same day response to all of our customers' inquiries. An important aspect of customer service is our customer relations with the City, residents and businesses. To us, customer relations encompasses more than fast or efficient service -- it also means friendly, courteous, and honest service. Our ongoing training programs at all levels of our organization strive to improve our performance in these fundamental ways. Our recruiting programs seek to hire the best people possible. And, our evaluation programs ensure strengths and weaknesses are both identified and addressed. Our current Expanded Management System (EMS) training is a case in point. Detailed fully in Section ll-E, our EMS training is required for all employees (from the drivers to top management) and is raising our awareness and responsiveness to basic performance, inter-personal and ethical issues. The bottom line is this -- we at Great Western constantly strive to support each other, to improve ourselves, and to be of greater service to you. Value The services we provide are comprehensive, of the highest caliber, and competitively priced--creating ultimate value for our customers. This value results, most importantly, from our employees, procedures and modern equipment. As described in the next sections, our employees receive ongoing training and education about how to work with customers, safe operation of equipment, and handling of special waste. Our procedures 2 reflect the experience gained from being the industry leader. Our equipment is maintained on a rigorous schedule that is tracked by computer to ensure no vehicle or inspection is missed. Our financial stability and commitment ensure this value is both immediate and long-term. We are further demonstrating our commitment to Santa Ana residents by offering free disposal of residential waste, at our Santa Ana MRF Facility. Recycling and Environmental Protection Our proposed program for recycling and environmental protection focuses on implementing a comprehensive recovery and diversion program in Santa Ana that meets the requirements of AB939 and the City's SRRE, and provides the flexibility and capacity to meet future legislative requirements. Initially, our recycling program will be operated at the Sunset Environmental Inc. Material Recovery Facility in Irvine. We understand, however, that a successful recycling and recovery program must be viewed with long term vision and goals. We plan a new, state-of-the-art material recovery facility in Santa Ana, adjacent to our existing headquarters. We believe this model facility will provide Santa Ana with even greater service, value and involvement opportunities. Thus, both the Sunset Environmental Inc. and Santa Ana Material Recovery Facilities are described in this section. It is as essential to us as it is to you that our operations, facilities and people adhere to the highest environmental standards. We will closely monitor traffic, aesthetics, operations and procedures so that the entire operation is an asset to Santa Ana. This means that by design we will protect the environment -- not only if crises occur. Our company has adopted a strict environmental policy comprised of the following elements: • Environmental Protection and Enhancement • Waste Reduction, Recycling, Treatment and Disposal • Biodiversity • Sustainable Use of Natural Resources • Wise Use of Energy 3 • Compliance • Risk Reduction • Damage Compensation • Research and Development • Public Policy and Public Education • Participation in Environmental Organizations • Environmental Policy Assessment • Annual Environmental Report Each of these principles are explained fully in Appendix D. Community Involvement and Public Education By combining effective collection, sorting, diversion, and recyclables marketing with a public education program targeted at reducing waste at its source, we believe Santa Ana will not only meet, but will far exceed mandated waste diversion goals and improve the quality of life for its residents. Great Western Reclamation takes its role as a leader and major service provider seriously. We have a primary responsibility as a corporate citizen of Santa Ana to support the community in which we do business, and to provide both project information and environmental education. Our community involvement is extensive -- both financially and in terms of people. We are proud to join Santa Ana in prioritizing education, especially of our young people, as our top civic priority. That is why we have invested in numerous scholarship programs, Cycler the recycling robot, and school presentations. We now plan to introduce the "Small Grants for the Environment" program, whereby teachers, schools and youth groups will be able to apply for a specific number of $500 grants to implement environmental education programs. Our public education program has several components, including introductory education information about basic collection and the recycling program we will be implementing, ongoing reporting to keep the public informed and involved, and special activities and events to highlight the City's progress in recycling and create awareness of 4 programs. Our goal for recycling is to reach to the belief systems and values of the public, rather than simply provide temporary incentives without long-term change. 5 II. DESCRIPTION OF BASIC SERVICES A. BASIC COLLECTION 1. Curbside Service At present, Great Western Reclamation provides the City of Santa Ana with non-automated solid waste collection. Historically, Great Western Reclamation has provided unlimited residential solid waste service for the City of Santa Ana. Curbside solid waste collection is and will continue to be provided to the City of Santa Ana once per week Monday through Friday. The City of Santa Ana is currently divided into (5) geographic sections for each service week. Each section is comprised of 19 routes. Each route is assigned a (3) axle front loading truck with a 38 cubic yard capacity and a (1) man crew. Great Western Reclamation will continue to route and schedule collection of solid waste so as not to interfere with the City's current street sweeping operation. In addition, Great Western Reclamation will adapt its collection schedule to meet time requirements if the City of Santa Ana makes any changes to its sweeping schedule in the future. Please see the following City map Collection of residential waste is presently accomplished by assigning drivers to specific routes. Actual pickup of waste is done manually. Drivers manually lift garbage cans and bags and place them into a bin which is then hydraulically lifted to the cargo bay of the waste collection vehicle. 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Z Ct •:, „:,•:•::,.:•: 3:4;• 17•:.* 1.1 2 0 0 40: minii 4 ;hi iz o CO iCC . ,. . . . . , . , .. „,..,.. .... . 11.11. mem i'••• oz u.i La z ' rr, > 6 3 M ' 1 sa a LC =Er misi. 0 Cr) LU Ce diversion effort for residential service in order to comply with the requirements of the Integrated Solid Waste Management Act (AB939). These plans include public education programs as well as collection plans that will accomplish our recycling goals and provide information on identifying and helping with the following: • Yard waste collection, bagging and labeling • Recycling and diversion programs • Information on our materials processing system All Great Western Reclamation vehicles (including those used for residential bin, commercial and temporary service) are equipped with a two-way radio communication system. The system is linked with the operations department to insure effective response to emergencies (i.e. truck fire), accidents breakdowns, and customer service. The vehicles are also outfitted with various safety devices that drivers are required to use and monitor (i.e. backup camera, warning signal and strobe light).. 2. Residential Bin Service Residential bin service is and will continue to be provided Monday through Saturday in the City of Santa Ana. Residential bin service varies depending on specific customer needs (i.e. daily, weekly, or temporary and a choice between 1 to 4 cubic yard bins with lids). Currently, Great Western Reclamation provides "Insta Bin" service (temporary rented bins of 3 cubic yards with no lids or wheels). Great Western Reclamation believes this service is essential for residential customers and thus proposes to continue to provide insta bin service. We will be responsible for determining the number of multi-family residential bin service customers and the required service levels. We will provide this information to the City as part of our proposed quarterly reports. Residential bin service is integrated as part of the 22 commercial routes Monday through Friday and 11 routes on Saturday. Each route is assigned a (3) 7 axle front loading truck with a 38 cubic yard capacity and a (1) man crew. Great Western Reclamation will continue to maintain an adequate number of bins in inventory and out in the field to insure appropriate response to customer needs. Collection of residential bins is accomplished by assigning drivers to specific routes. Actual pickup of waste is done mechanically. Drivers manually move or pull bins from enclosures and lift the bins with hydraulic arms on their waste collection vehicles. The bin empties into the cargo bay of the vehicle and once the cargo bay is full, the solid waste is taken to the MRF or nearest landfill. Bins are returned to their designated enclosure by the driver. Great Western Reclamation proposes the continual use of this collection method for our residential bin service. In addition, Great Western Reclamation can now offer our customers the additional service of a six (6) cubic yard container. This container can be placed at some commercial businesses, and alleys for apartment solid waste removal. This container remains stationary, thus eliminating the need to move the bin. The container can allow Great Western Reclamation to reduce the number of 2 and 3 cubic yard containers within the City, thereby reducing the number of service days to individual containers. A reduced number of service days will in turn reduce asphalt damage, and lessen the air pollution from our vehicles due to the reduced operation time. A diagram of this container, called a Humpback, is provided in the Attachments element of this section. Recycling, diversion and public education programs are described separately within this section. 3. Commercial Bin Service Commercial bin service is and will continue to be provided Monday through Saturday in the City of Santa Ana. Commercial bin service varies depending on specific customer needs (i.e. daily, weekly or temporary and a choice between 1 to 4 cubic yard bins with lids). Currently, Great Western Reclamation provides "Insta Bin" service (temporary rented bins of 3 cubic yards with no lids or wheels). 8 Great Western Reclamation believes this service is essential for commercial customers and thus proposes to continue to provide insta bin service. Great Western will be responsible for determining the number of commercial bin service customers and their required service levels. We will report this information to the City as part of our proposed quarterly reports. Commercial bin service is comprised of 22 commercial routes Monday through Friday and 11 routes on Saturday. Each route is assigned a (3) axle front loading truck with a 38 cubic yard capaCity and a (1) man crew. Great Western Reclamation will continue to maintain an adequate number of bins in inventory and out in the field to insure appropriate response to customer needs. Collection of commercial bins is accomplished by assigning drivers to specific routes. Actual pickup of waste is done mechanically. Drivers manually move or pull bins from enclosures and lift the bins with hydraulic arms on their waste collection vehicle. The bin empties into the cargo bay of the vehicle and once the cargo bay is full, the solid waste is taken to the nearest MRF or landfill. Bins are returned to their designated enclosure by the driver. Great Western Reclamation proposes the continual use of this collection method for our commercial bin service. As described in the residential bin service section, Great Western Reclamation can now offer a new six (6) cubic yard container called the Humpback that can reduce service days, and therefore asphalt damage and air pollution. Recycling, diversion and public education programs are described separately within this section. 4. Roll-Off Service Great Western Reclamation is providing and will continue to provide City-wide roll-off service to the City of Santa Ana. Roll-Off service varies depending on specific customer needs (i.e. weekly, bi-weekly, daily or temporary). Great Western Reclamation will provide same day service for customers requesting service before 11 a.m. and next day service for those requesting service after 11 9 a.m. In addition, roll-off customers will have the option to recycle various materials within their solid waste stream. Within the confines of City limits, roll-off service is comprised of 7 routes. Each route is assigned a fixed number of (3) axle roll-off trucks with the capability of servicing 10 to 50 cubic yard containers or compactors. Each truck is operated by a one man crew. Adjustments to the numerical amount of trucks in each route will depend on the needs of the customers within the specific route. Collection of roll-off waste is accomplished by assigning drivers to specific routes. Actual pickup of waste is done mechanically. Roll-off vehicles have a lift and pull system that automatically lifts containers and compactors. The mechanism is flexible and therefore can be used for different sized containers and compactors. Once the container is lifted and locked into position, the solid waste is taken to the nearest MRF or landfill. Containers are returned to their designated area by the driver. Great Western Reclamation proposes the continual use of this collection method for our roll-off service. Recycling, diversion and public education programs are discussed separately within this section. 5. Bulky Item Service Great Western Reclamation has budgeted a specific amount of money to purchase two 5-ton stake bed vehicles for our proposed new bulky item service. Each vehicle will be equipped with a 2 ton hydraulic lift gate that will be used during bulky item pickups. The vehicles will have a one man crew and will be assigned to cover the 19 residential routes each service day. Great Western will provide two free bulky item pick-ups per year for each curbside unit. As has always been our custom, we will graciously provide individual assistance to senior citizens and the disabled. 10 Requests for bulky itemservice will be handled in the following manner: • Requests for bulky item service received by 9 a.m. will be routed and serviced on that specified date. • Requests that are received after 9 a.m. will be routed and serviced on the next regular service day. Recyclable items such as stoves,water heaters,washer/dryers and mattresses will be removed from the solid waste stream and delivered to our MRF for recycling. All requests for bulky item service will be filed and logged by the operations department of Great Western Reclamation. A special community outreach program designed to promote the free bulky item pick-up service is described in the public education element of this section. 6. Arterial Collection Program Great Western Reclamation will implement a proposed new program to remove solid waste from containers specified by the City of Santa Ana. The containers will be placed on arterial streets and will be serviced at least once a week. Options for collection times and methods will be coordinated with the City and not limited to the following suggestions: • Great Western Reclamation will assign areas that have an arterial container to regular route drivers. During the normal service cycle for that area, the driver will remove all solid waste from the container and clean up all debris and waste within ten feet of the container or, 11 • Great Western Reclamation will create and sequence a new arterial route to provide the service required by the City of Santa Ana. The arterial route can be scheduled for service on any work day during the normal business week. The driver will remove all solid waste from the containers and clean up all debris and waste within ten feet of the container. Great Western Reclamation will assign a (3) axle front loading truck with a 38 cubic yard capacity and a (1) man crew. Collection of arterial waste will be accomplished by assigning drivers to extra pickups or to a specific route. Actual pickup of waste will be done manually. Drivers will manually lift garbage cans and bags and place them into a bin that will be hydraulically lifted to the cargo bay of the waste collection vehicle. Once the cargo bay is full, the solid waste will be taken to the MRF or nearest landfill. Again, the public education element of this section describes community outreach proposed for arterial collection containers. 7. City Collection Service City Commercial Bin Service City commercial bin service is and will continue to be provided Monday through Saturday in the City of Santa Ana. This service will be provided to the City free of charge. City commercial bin service varies depending on specific City needs (i.e. daily, weekly or temporary and a choice between 1 to 4 cubic yard bins with lids). City commercial bin service is and will continue to be incorporated into 22 commercial routes Monday through Friday and 11 routes on Saturday. Each route will be assigned a (3) axle front loading truck with a 38 cubic yard capaCity and a (1) man crew. Currently, Great Western Reclamation has approximately 56 City commercial bins located throughout the City of Santa Ana. 12 Great Western Reclamation will continue to maintain an adequate number of bins in inventory and out in the field to insure appropriate response to City needs. Collection of City commercial bins is accomplished by assigning drivers to specific routes. Actual pickup of waste is done mechanically. Drivers manually move or pull bins from enclosures and lift the bins with hydraulic arms on their waste collection vehicles. The bin empties into the cargo bay of the vehicle and once the cargo bay is full, the solid waste is taken to the nearest landfill or MRF. Bins are returned to their designated enclosure by the driver. Great Western Reclamation proposes the continual use of this collection method for our City commercial bin service. Recycling, diversion and public education programs are described separately within this section. City Roll-Off Service Great Western Reclamation is and will continue to provide City-wide roll- off service to the City of Santa Ana. Roll-off service varies depending on specific City needs (i.e. weekly, daily or temporary). Great Western Reclamation will provide same day service for City requests before 11 a.m. and next day service for City requests after 11 a.m. In addition, the City will have the option to recycle various materials within their solid waste stream. Great Western will work cooperatively with the City to provide free roll-off services for neighborhood clean ups: up to 165 roll-off boxes in FY 1993-94, with the potential for an increased number of boxes annually thereafter. We believe this is an important part of maintaining and improving the quality of life in Santa Ana and will provide maximum coordination with the City to ensure the success of these clean up efforts. Within the confines of City limits, City roll-off service will be incorporated into 7 routes. Each route will be assigned a fixed number of (3) axle roll-off trucks with the capability of servicing 10 to 50 cubic yard containers or 13 compactors. Each truck will be operated by a one man crew. Adjustments to the numerical amount of trucks in each route will depend on the needs of the customers within the specific route. Collection of City roll-off waste is accomplished by assigning drivers to specific routes. Actual pickup of waste is done mechanically. Roll-off vehicles have a lift and pull system that automatically lifts containers and compactors. The mechanism is flexible and therefore can be used for different sized containers. Once the container is lifted and locked into position, the solid waste is taken to the nearest MRF or landfill. Containers are returned to their designated area by the driver. Great Western Reclamation proposes the continual use of this collection method for our roll-off service. Recycling, diversion and public education programs are described separately within this section. 14 B. SITE LOCATION Since 1972, Great Western's modern facility has been located at 1800 South Grand Avenue, Santa Ana, California and situated on 5.27 acres. Residential, roll-off and commercial vehicles are stored and maintained at the Great Western Reclamation facility. The Great Western Reclamation facility consists of 3 major buildings (vehicle maintenance, container/tire repair and administration), 3 storage areas, a cleaning section and a fuel line. The vehicle maintenance building consists of the following sections: Parts Department: this department is housed in the maintenance building and is responsible for maintaining an adequate inventory of parts for everyday vehicle repairs. Technical Repairs Department: this department is housed in the maintenance building and is responsible for jobs that require in-depth mechanical skills (rebuilding engines, transmissions, electrical components). The maintenance building consists of 8 bays: • Bays 1-3 are used for all mechanical maintenance of Great Western Reclamation vehicles. • Bay 4 is used for type "A" inspections • Bays 5-6 are used for type "B" inspections • Bay 7 is used for intensive steam cleaning of vehicles and engines. • Bay 8 is used for painting of Great Western Reclamation vehicles. 15 The container/tire repair building consists of the following 6 bays: • Bay 1-2 are used for all types of tire and wheel repair. • Bay 3 is used for painting commercial bins and containers. • Bay 4 is used for repair of containers, bins and compactors. • Bay 5 is used for all welding repairs on Great Western Reclamation vehicles. • Bay 6 is used for the intensive cleaning of bins and containers. The storage area is divided into the following sections: • The first section houses all Great Western Reclamation vehicles • The second section stores all Great Western Reclamation residential and commercial bins on inventory. • The third section stores all Great Western Reclamation roll-off containers on inventory. The operations, sales, finance and maintenance departments are located in the administration building. The relative closeness of the management team encourages teamwork among the different departments and results in competent professional service to our customers. The cleaning station is used for all routine washing of vehicles and containers. The fuel station is used for the refueling of all Great Western Reclamation vehicles. 16 C. MAINTENANCE 1. Vehicle Maintenance Vehicle maintenance will continue to be performed at the Great Western Reclamation site. The maintenance department is responsible for all vehicle breakdowns and container repair. The department is composed of mechanics, welders, painters, tire and fuel technicians and other support staff. The maintenance department's foremost priority is to sustain a safe and efficient fleet of trucks and containers that are in good working condition. Vehicle maintenance will continue to be performed as follows: the drivers are required to fill out a daily vehicle condition report (VCR) upon completion of their daily routes. The report specifies the areas that need repair or attention by the maintenance department. The night maintenance supervisor reviews the VCR's and delegates the work to staff mechanics; priority goes to safety related problems. Great Western Reclamation collection vehicles are equipped with hour meters. Fuel technicians enter the number of gallons used and hour meter readings per vehicle into Great Western Reclamation's computerized fleet analysis (CFA) system. The hour meter reading triggers the trucks maintenance schedule. The schedule is as follows: Type 'A"inspection • Every 150 hours or 90 days. • Lubrication of vehicles and thorough inspection. Type "B"inspection • Every 300 hours or 180 days. • Oil and filter change, lubrication and thorough inspection. 17 Type "C" and "D" inspections are for landfill vehicles not used at Great Western Reclamation. Type "E;"F; "H"inspection • Every 1200 hours or 360 days. • "E" -- transmission services. • "F" -- hydraulic services. • "H" -- rear end services. 2. Container Maintenance Container maintenance will continue to be performed at the Great Western Reclamation facility. The maintenance department is responsible for the purchasing and repairing of all containers. Great Western Reclamation will continue to use the following procedure for the repair of bins: containers in need of repairs (i.e. painting, welding, washing, labeling etc.) are reported on a container condition report (CCR). Minor repairs of containers are performed on site (i.e. replacement of wheels or lids) and major repairs are performed at the Great Western Reclamation site (bins that need major repair are exchanged with newly refurbished containers by a bin delivery driver). In addition, Great Western Reclamation employs the services of Jet-Mobile to assist with on site bin repairs. Jet-Mobile uses patented mobile steam cleaning, loading and transporting equipment that provides Great Western Reclamation with efficient, economical products and services. Furthermore, they provide quick response and quality cleaning and/or repair of dumpsters, roll-offs, bins, vehicles, equipment and compactors of all sizes. Their fleet of service trucks provide safe, environmentally-protective mobile steam-cleaning, painting, gas and arc welding. Their fabrication equipment is capable of performing almost any design,fabrication, maintenance, modification and/or repair of our waste management equipment. All of Jet-Mobile services meet or exceed all the latest A.Q.M.D. and E.P.A. requirements. 18 Containers that have been exchanged or returned to the container repair department are cleaned, repaired and painted. Great Western Reclamation has 500 containers of various sizes in inventory at all times. Great Western Reclamation will remove graffiti from residential and commercial bins within (2) business days and from roll-off boxes within (5) business days of a request by the City to do so. Furthermore, Great Western Reclamation has a policy of responding to a customer request for the removal of graffiti within 24 hours. In addition, we have initiated a program of providing customers with exclusive (2) cubic yard injection molded plastic containers. The graffiti painted on these containers can be easily removed by the customer with a solution provided by Great Western Reclamation. An added benefit of these containers is that they are lighter and more maneuverable then metal containers. Great Western Reclamation with approval by the City will provide plastic containers at no extra cost. The vehicle used to exchange containers is an International (2) axle flat bed truck equipped with a 2 ton boom and a 1 man crew. Depending on the size of each container, this vehicle can carry 5 to 6 containers. Standard vehicle report and repair forms are located in the Attachment element of this section. 19 D. SAFETY Great Western Reclamation's policy is to conduct its operations in a safe and healthful manner. The health and safety of our people is a fundamental part of our everyday business decisions. Great Western Reclamation plans and takes reasonable precautions in order to protect our people from injury and illness. The company is equally committed to protect community and public interests from harm or economic loss as a result of our operations. Great Western Reclamation's goal is to prevent work-related injuries, illness and property loss. We believe that by eliminating unsafe working conditions and actions, we will achieve this goal. Local, regional and corporate management are highly committed to these policies and goals (Please see enclosed Safety Policy Statements). To achieve these policies and goals regarding safety, Great Western Reclamation has in place the following procedures and programs that are provided by Waste Management of North America, Inc.: Pre-hire policy • DMV clearance check. • Pre-hire physical. • Drug screening. • Background investigation. A sample of the pre-employment requirements are provided in the Attachments element of this section. After hire procedure - Two week driver training program • Eight hours of training with video "Coaching the refuse driver." • Introduction to Great Western Reclamation. • On road driver training. • Numerous safety films are shown. • Driver road tests. • Written exams to validate driver's DMV & CD license knowledge. 20 WESTERN REGION SAFETY AND PRODUCTIVITY POLICY STATEMENT It has always been a policy of Waste Management to maintain Safety while promoting efficiency in our operations. Safe operations enhance your efficiency, your earning power, and our profitability as a company. You as individuals will benefit most from the Safety Program by retaining your full earning power and by preserving your physical well being so you and your family can fully enjoy your social and personal life. We feel confident that each of you will cooperate fully and accept the suggestions of your supervisors to correct unsafe and inefficient work practices that too frequently lead to serious accidents. By driving defensively, you can remain both safe and efficient. Safe and efficient performance will always be rewarded, while unsafe driving or unsafe work practices will result in the appropriate disciplinary action. Remember, accidents don't just happen but are caused; and although they don't always result in tragedy, they can. So be professional, drive defensively, and be efficient while using care, courtesy and common sense during your work day. With you cooperation and honest enthusiasm, we can achieve our accident prevention and efficiency goals. David Ross, Division President Date WESTERN REGION SAFETY POLICY Accidents are caused, they do not just happen. Therefore, we believe that nearly all accidents are preventable. Accidents destroy manpower and material resources. They are a waste of assets that we cannot afford. Because accidents are both preventable and wasteful, we want all employees to join with us and to participate in an aggressive, effective and continuing accident prevention and control program. To the best of our ability, we will provide the best equipment, the safety facilities, and necessary people to accomplish all our tasks safely and economically. The real power behind production without accidents is personal concern and motivation. We expect each supervisor, each driver and every single employee to be keenly interested in, and personally concerned in, our accident prevention program. The prevention of accidents is not someone else's concern, it is our concern and it is your concern. We expect each supervisor to provide for the prompt and aggressive investigation of accidents to determine their causes. We expect personal and prompt corrective action to be taken after each accident. Further, periodic safety inspections will be made of each work area to determine what corrective actions must be taken to insure a safe and healthful working environment. Each employee is, to a large degree, directly responsible for, and in control of , his personal safety both on and off the job. To promote the individual safety of each of us and those with whom we come in contract, rules and regulations must be adhered to. We expect each employee, from our most senior to our newest trainee, to comply with these regulations at all times. These safety regulations are designed with but one objective in mind-to keep from getting hurt or to avoid hurting others. The price of accidents and injuries in human suffering and in dollars and cents is high and rising! It can only be stopped and reduced if everyone knows, accepts and fully carries out accident prevention his own perso al responsibility. egion Vic- Presidr t Division President January 1, 1993 January 1, 1993 Safely award programs • Accident free. • Injury free. Monthly safety meetings • All drivers are required to attend monthly safety meetings that review any accidents that may have occurred during the previous month. • Enclosed is the annual driver training schedule for 1993. Other safety policies and procedures • Right to know training. • Special waste procedures. • Accident and injury prevention program. • Noise survey procedures. • First aid training (supervisors). • Emergency spill response guidelines. • Lockout/tagout program (Maintenance Dept.). • Sara title Ill, Section 312. • Storm Water Prevention Plan. • Title 8 Industrial Relations. • Great Western Reclamation Respirator Program. All of the above can be viewed at the Great Western Reclamation administrative office located at 1800 S. Grand Avenue, Santa Ana, Ca. Additional safety program information is provided in Appendix E. 21 E. ADMINISTRATION 1. Customer Service Our business office is open to the public from 8:00 a.m. to 5:00 p.m. daily with extended telephone coverage from 7:00 a.m. to 5:30 p.m. Our office is closed Sundays and we observe six holidays a year (New Year, Memorial, Independence, Labor, Thanksgiving and Christmas Day). On days that the office is closed, we have an answering system designed to provide information about our business hours and service. We also have in place a bilingual Santa Ana Recycling Hotline, which we are proposing to continue and expand. Additional future enhancements to our customer outreach are described in the public education element of this section. Our office staff has an average of 4 years work experience in the solid waste industry. In addition, each of our customer service representatives is given training and provided with new state-of-the-art computer systems that enables them to efficiently respond to customer requests. 2. Expanded Management System The waste management industry is continuously changing. Environmental regulations are becoming more challenging, customers are becoming more demanding and the competition is getting tougher. As the leader in the industry, Waste Management and Great Western are pro-actively positioning ourselves to meet these ever increasing challenges by enabling our people to acquire new skills and abilities that will assist us in meeting the demands of the '90s. The Expanded Management System (EMS) is the term used to describe the expansion of our current management system that focuses on customer satisfaction, people participation, environmental performance and shareholder growth. All Great Western Reclamation employees will receive a two day course on the Expanded Management System. The new skills developed will enhance our ability to meet the increasing needs and expectations of our Customers, prepare and 22 empower our People, protect and enhance the Environment, and satisfy our Shareholders. Specifically, the skills acquired will be aimed at improving customer satisfaction by getting more employee participation and empowering them to review our processes, look for techniques to reduce time cycles that will better serve the customer and reduce costs while protecting the environment and enhancing shareholder value. The system will focus on the following four pillars, all equally important and dependent upon one another: Customers • Listen to Our Customers. • Continually Improve Our Service. • Create Customer Loyalty. People • Communicate with Our People. • Develop Our People. • Empower Our People. Environment • Support Environment Ethics. • Commit to Our 14 Environmental Principles. • Be Knowledgeable and Support Environmental Compliance. Shareholders • Understand Shareholder Concerns. • Focus on Strategic Objectives. • Invest in the Family of Companies. We are confident that our Expanded Management System will challenge us and provide us with innovative ideas and new approaches in order to achieve our goal of providing the City of Santa Ana with world leader type service. 23 3. Office Staff The Office Manager is responsible for supervising office personnel within the Accounting and Human Resource departments. The office manager oversees customer billing and resolves service oriented problems. It is also the responsibility of the office manager to help insure that the company complies with laws and regulations affecting special waste. The Executive Secretary is responsible for coordinating, organizing and performing various duties for the Division President, Controller, Sales Manager, Operations Manager and Office Manager. The Contract Administrator is responsible for processing all requests for commercial and roll-off service, changes on current accounts and cancellations of service. In addition, the contract administrator informs customers of billing methods and types of equipment and services offered by this company. These duties are performed within a 24 hour turnaround period. The Commercial/Roll-Off Billing Representative has the responsibility for answering customer service inquiries and resolving billing questions. The commercial/roll-off billing representative reviews customer reports and adjustments to current accounts to insure accuracy. The Residential Billing Representative is responsible for reviewing and processing customer service requests and customer refunds on canceled accounts. The Order Entry Representative handles customer complaints, receives and processes orders for new, additional or special service. The order entry representative resolves all customer complaints and issues within 24 hours. 24 The Special Waste and Systems Coordinator oversees our special waste program to ensure compliance with City, State and Federal regulations. The special waste coordinator also reconciles monthly disposal reports and is responsible for the proper operation of our computer systems. The Receptionist is responsible for processing all incoming calls and assisting walk in customers. The Payroll and Human Resources Administrator is responsible for processing company payroll, maintaining employee files, overseeing the employee benefits program. The payroll and human resource administrator ensures that the company is in compliance with all State and Federal laws governing Human Resources. Finally, the administrator maintains and completes business licenses, permits and certificates of insurance. The Customer Service Representative is responsible for receiving and closing sales on incoming customer calls. The customer service representative performs market surveys and makes calls to potential future commercial and industrial businesses. 4. Special Waste The company has the following procedure to evaluate a new customer's special waste needs: all new customers receive a special waste questionnaire. A sample of this questionnaire is provided in the Attachments element of this section. This questionnaire is completed by the customer and returned to our special waste coordinator. The information in the questionnaire is used to evaluate the customer's waste stream. Once the evaluation is complete, the customer is notified about their special waste needs. The company provides options to the customer and plans a meeting with the customer and our Environmental Compliance Technician. 25 ;--- ii. r Ag d ^ al Fr( w E ti 03 c U CC c Lo 1 fa m u4 a) �c a — a +a as u 8 I c a e1s C g U r 5. Route Audits On an annual basis operation supervisors perform route audits for each commercial, roll-off and residential route (see sample provided in Attachments section). As the audits are performed the company verifies the service levels and billing rates for accuracy. 26 F. BILLING SERVICES 1. Billing Cycle There are two types of billing services: roll-off and commercial. Commercial service customers are billed on a monthly basis. Commercial and residential bin service billing takes place on the 24th of each month. Curbside residential service is billed directly to the City. Roll-Off service customers are billed on a bi-monthly basis with primary billing (flat rate) taking place on the 2nd of each month and secondary billing (additional service) on the 17th of each month. 2. Cash Receipts Cash Receipts are processed at our Regional Accounting Center (RAC). The centralized location of the RAC and its state-of-the-art accounts receivable processing system ensures the accurate and prompt processing of customer payments. The RAC's accounting system is linked with our own mainframe computer system which allows our accounting department to have current customer account information. In addition, we are able to prepare reports from the aforementioned information that aid our staff in answering customer questions. 3. Delinquent Accounts As stated in our service contract, remittances are due and payable within 30 days of invoice date. Notification letters of non-payment are mailed to customers five days after the remittance due date. After 45 days of non-payment the customer is contacted by a company representative and informed that their service will be interrupted. During that conversation a note is entered on our computer system to track the collection efforts. At 60 days, if all efforts to collect the delinquent balance are unsuccessful, the container is removed and collection attempts continue. If at 90 days collection still has not occurred, the account is processed for assignment to a collection agency. 27 4. Finance, Operations. Sales Reports Our computer system provides accurate and descriptive statistical information. The format of these reports is easy to use when analyzing or researching customer questions. New reports are currently being developed to improve service to our customers. Our most recent system enhancements are as follows: an account retention tracking system that allows us to compile a more detailed summary of new and lost business and a customer satisfaction and complaint system that improves our ability to provide the best possible service to our customers. 28 G. RECYCLING AND YARD WASTE DIVERSION PROGRAMS 1. Overview During the first contract year, the first two-thirds of Santa Ana's waste stream will be diverted for processing primarily at the Sunset Environmental MRF in Irvine. Based upon the experience gained during this period, routing of the bin collection trucks will be analyzed to determine the optimum routes to enhance the recovery of recyclable materials. Diversion of the yard waste and construction/demolition (C&D) material are key in obtaining the City's diversion goals. Customer compliance with the yard waste bagging program will be closely monitored and Great Western Reclamation will work with the City staff to develop additional public education programs and compliance programs. Great Western Reclamation is currently directing about 200 tons per day of construction/demolition material to Sunset for processing recovery, and test processing has , begun at Sunset on both the residential and commercial wastestreams to determine processing methods and anticipated recovery levels. Limited wet/dry routing of the bin collection trucks has been undertaken to establish a database to determine collection costs versus added material recovery benefits. Beginning on or before July 1, 1994, the City's wastestream will be directed to the Santa Ana MRF for processing where it is expected that the experience gained, program developed and custom designed sorting systems will greatly increase the amount of material recovered. Great Western will provide consultant service, up to $20,000 per fiscal year, as necessary to modify the City's SRRE if requested by the City, based on the County of Orange AB 939 Local Task Force or the State of California requirements. 2. Sunset Environmental MRF Recycling and Diversion Levels The Sunset Environmental MRF will be able to divert up to 20%of the incoming Santa Ana wastestream in the first year of the contract. Beginning in Phase 1, July 1, 1993 - December 31, 1993, the facility will divert approximately. 15% of the 29 incoming tons through mechanical and manual processing. During Phase 2, January 1, 1994 - June 30, 1994, the facility will divert up to 20% of the incoming tons. Exhibits G-1 and G-2 show in detail the amount of waste to be diverted by each wastestream by weight and material type. The increase of 5% during the course of the year is attributable to an increase in the number of sorters diverting Santa Ana material, increased sorting efficiencies as sorters become familiarized with individual loads coming from the City, as well as the improved routing of collection vehicles over time to improve the recyclable quality of the loads, and reduce contamination. The recovery levels are purposely conservative based on the assumption that it will take time to adjust routes and become more familiar with the unique characteristics of the Santa Ana wastestream. 3. Santa Ana MRF Recycling and Diversion Levels The SAMRF will be designed to divert a significant portion of the City of Santa Ana's wastestream from all sources: residential, commercial, City facilities, industrial, bulky item pick ups and arterials. Diversion will be achieved using a variety of state-of-the-art mechanical and manual technologies, including elevated sorting lines, wood grinders, overhead vacuum conveyors and automated dual loading conveyors. Exhibits G-3 through G-10 show in detail the amount of waste to be diverted by each wastestream by weight and material type for each year of the contract through 1998, and for the two potential contract extension years of 1999 and 2000. Overall, the facility will begin operations by achieving a minimum 25% diversion at the facility and steadily increasing through manual, mechanical, and marketing changes to the 50% diversion level in the year 2000. As can be seen from these tables, the largest percentage of recovery comes from the commercial and industrial wastesteams which typically have a high percentage of recyclable material that is relatively uncontaminated and less difficult to recover than the mixed residential wastestream. To attain higher levels of diversion, the SAMRF will also divert film plastic and less valuable grades of paper in the future in addition to the traditional materials. 30 A key to successfully diverting a large portion of the industrial wastestream is to recover the majority of C&D material. This material is often rich in cardboard, wood, scrap metals, and inert material. An entire building at the SAMRF will be dedicated solely to the diversion of C&D material. Using a mechanical processing system, the SAMRF is designed to recover over 60% of incoming C&D material by the year 2000. In the commercial wastestream, the focus will be on continually improving the routing of collection vehicles to bring in the cleanest loads of commercial waste, while simultaneously concentrating additional effort on material recovery at the facility. To reach the higher levels of diversion, additional shifts of sorters will be added. Key materials that will be targeted for diversion include: paper, ferrous metals, wood waste; and source-separated yard waste. In the residential wastestream, the anticipated level of diversion is relatively less due to contamination, although paper and household containers will be aggressively recovered. Source-separated and bagged yard waste will be an integral part of residential recovery, and is expected to contribute more diversion each year as a result of increased public education and participation. 31 EXHIBIT - G-1 Phase I/CY I -July 1,1993-Dec.31,1993 City of Santa Ana MSW Collection & Recycling - Mass Balance by Material Type and Sector ercia ate dir5 rtat Waste.: Total Single-Family Residential Waste Mulh-Family Residential:;SVaste € Commer I W s e, In kr {including Bulky Item Pick-up) (including Arterial&City Collection) Waste Type Anticipated % Diverted % Anticipated % Diverted % Anticipated % Diverted % Anticipated % Diverted % Anticipated % Diverted % PAPER Corrugated Container 2,052 6.5% 513 25.0% 1,759 13.0% 440 25.0% 6,660 14.4% 1,665 25.0% 2,379 12.0% 595 25.0% 12,849 11.6% 3,212 25.0% Mixed 2,715 8.6% 271 10.0% 636 4.7% 64 10.0% 4,070 -8.8% 407 10.0% 2,418 12.2% 0 0.0% 9,838 8.9% 742 7.5% Newspaper 3,851 12.2% 770 20.0% 176 1.3% 35 20.0% 3,885 8.4% 777 20.0% 277 1.4% 0 0.0% 8,189 7.4% 1,582 19.3% High Grade Ledger 63 0.2% 0 0.0% 54 0.4% 0 0.0% 2,497 5.4% 499 20.0% 0 0.0% 0 0.0% 2,615 2.4% 499 19.1% Other Paper 1,263 4.0% 0 0.0% 473 3.5% 0 0.0% 3,515 7.6% 0 0.0% 2,141 10.8% 0 0.0% 7,392 6.6% 0 0.0% PLASTICS HDPE 347 1.1% 87 25.0% 149 1.1% 37 25.0% 231 0.5% 58 25.0% 119 0.6% 12 10.0% 846 0.8% 194 22.9% PET 63 0.2% 16 25.0% 0 0.0% 0 25.0% 46 0.1% 12 25.0% 0 0.0% 0 0.0% 109 0.1% 27 25.0% Film Plastics 379 1.2% 0 0.0% 135 1.0% 0 0.0% 879 1.9% 0 0.0% 892 4.5% 0 0.0% 2,285 2.1% 0 0.0% Other Plastics 852 2.7% 0 0.0% 108 0.8% 0 0.0% 1,757 3.8% 0 0.0% 1,546 7.8% 0 0.0% 4,264 3.8% 0 0.0% GLASS CA Glass 347 1.1% 69 20.0% 54 0.4% 11 20.0% 231 0.5% 46 20.0% 20 0.1% 0 0.0% 652 0.6% 127 19.4% Other Recyclable Glass 694 2.2% 0 0.0% 0 0.0% 0 0.0% 324 0.7% 0 0.0% 0 0.0% 0 0.0% 1,018 0.9% 0 0.0% Other Non-Recy Glass 126 0.4% 0 0.0% 0 0.0% 0 0.0% 46 0.1% 0 0.0% 20 0.1% 0 0.0% 192 0.2% 0 0.0% METALS Aluminum Cans 63 0.2% 32 50.0% 0 0.0% 0 50.0% 92 0.2% 46 50.0% 0 0.0% 0 0.0% 156 0.1% 78 50.0% Bi-Metal 32 0.1% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 32 0.0% 0 0.0% Ferrous and Tin 663 2.1% 33 5.0% 325 2.4% 16 5.0% 2,544 5.5% 254 10.0% 1,764 8.9% 529 30.0% 5,295 4.8% 833 15.7% Non-Fern/Alum Scrap 95 0.3% 0 0.0% 14 0.1% 0 0.0% 277 0.6% 0 0.0% 40 0.2% 0 0.0% 425 0.4% 0 0.0% White Goods 631 2.0% 63 10.0% 433 3.2% 43 10.0% 1,434 3.1% 143 10.0% 0 0.0% 0 0.0% 2,498 2.2% 250 10.0% YARD WASTE 8,838 28.0% 1,768 20.0% 0 0.0% 0 0.0% 1,896 4.1% 379 20.0% 0 0.0% 0 0.0% 10,734 9.7% 2,147 20.0% ORGANICS Food Waste 2,399 7.6% 0 0.0% 176 1.3% 0 0.0% 3,006 6.5% 0 0.0% 159 0.8% 0 0.0% 5,740 5.2% 0 0.0% Tires& Rubber 32 0.1% 0 0.0% 27 0.2% 0 0.0% 46 0.1% 0 0.0% 178 0.9% 0 0.0% 283 0.3% 0 0.0% Wood Waste 1,704 5.4% 170 10.0% 4,315 31.9% 432 10.0% 8,279 17.9% 3,311 40.0% 6,660 33.6% 3,330 50.0% 20,958 18.9% 7,243 34.6% Agric.Crop Residue 95 0.3% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 95 0.1% 0 0.0% Manure 189 0.6% 0 0.0% 0 0.0% 0 0.0% 231 0.5% 0 0.0% 0 0.0% 0 0.0% 421 0.4% 0 0.0% Textile&Leather 568 1.8% 0 0.0% 81 0.6% 0 0.0% 1,619 3.5% 0 0.0% 40 0.2% 0 0.0% 2,308 2.1% 0 0.0% OTHER WASTES Inerts 158 0.5% 0 0.0% 81 0.6% 0 0.0% 139 0.3% 0 0.0% 20 0.1% 6 30.0% 398 0.4% 6 1.5% HHW/HHW Container' 95 0.3% 0 0.0% 54 0.4% 0 0.0% 416 0.9% 0 0.0% 0 0.0% 0 0.0% 565 0.5% 0 0.0% Disposable Diapers 1,641 5.2% 0 0.0% 41 0.3% 0 0.0% 46 0.1% 0 0.0% 0 0.0% 0 0.0% 1,728 1.6% 0 0.0% Remainder 1,610 5.1% 0 0.0% 4,437 32.8% 0 0.0% 2,081 4.5% 0 0.0% 1,150 5.8% 0 0.0% 9,277 8.3% 0 0.0% TOTAL TPY 31,564 100% 3,792 12.0% 13,527 100% 1,077 8.0% 46,250 100% 7,599 16.4% 19,821 100% 4,472 22.6% 111,162 100% 16,940 15% TQTALTPD 101 12-; TPD !i 43 ;3 TPD' "348 24 TPD': r;4 : 14 TP1) s 356 54 15%i *Waste composition data from SRRE;waste quantity data from Great Western Reclamation,Inc.,City of Santa Ana bid package,page 5 ** Processing at Material Recovery Facility in Irvine EXHIBIT - G-2 Phase 2/CY1 - January 1,1994-June 30,1994 City of Santa Ana MSW Collection & Recycling - Mass Balance by Material Type and Sector Single-Family Residential Waste Multi-Family Residential Waste Commercial Waste>: Industrial WastO , Total (includ)ng Bulky ltem Pick-up) (including Arterial i&City Collection) Waste Type Anticipated % Diverted % Anticipated % Diverted % Anticipated % Diverted % Anticipated % Diverted % Anticipated % Diverted % PAPER Corrugated Container 4,103 6.5% 1,436 35.0% 3;517 13.0% 1,231 35.0% 13,320 14.4% 5,328 40.0% 4,757 12.0% 1,903 40.0% 25,697 11.6% 9,898 38.5% Mixed 5,429 8.6% 814 15.0% 1,272 4.7% 191 15.0% 8,140 1.8% 814 10.0% 4,836 12.2% 484 10.0% 19,677 8.9% 2,303 11.7% Newspaper - 7,702 12.2% 1,925 25.0% 352 1.3% 88 25.0% 7,770 8.4% 1,942 25.0% 555 1.4% 0 0.0% 16,378 7.4% 3,956 24.2% High Grade Ledger 126 0.2% 0 0.0% 108 0.4% 0 0.0% 4,995 5.4% 1,249 25.0% 0 0.0% 0 0.0% 5,229 2.4% 1,249 23.9% Other Paper 2,525' 4.0% 0 0.0% 947 3.5% 0 0.0% 7,030 7.6% 0 0.0%n 4,281 10.8% 0 0.0% 14,783 6.6% 0 0.0% PLASTICS HDPE 694 1.1% 208 30.0% 298 1.1% 89 30.0% 462 0.5% 139 30.0% 238 0.6% 71 30.0% 1,692 0.8% 508 30.0% PET 126 0.2% 38 30.0% 0 0.0% 0 30.0% 92 0.1% 28 30.0% 0 0.0% 0 0.0% 219 0.1% 66 30.0% Film Plastics 758 1.2% 0 0.0% 271 1.0% 0 0.0% 1,757 1.9% 0 0.0% 1,784 4.5% 0 0.0% 4,569 2.1% 0 0.0% Other Plastics 1,704 2.7% 0 0.0% 216 0.8% 0 0.0% 3,515 3.8% 0 0.0% 3,092 7.8% 0 0.0% 8,528 3.8% 0 0.0% GLASS CA Glass 694 1.1% 174 25.0% 108 0.4% 27 25.0% 462 0.5% 116 25.0% 40 0.1% 0 0.0% 1,305 0.6% 316 24.2% Other Recyclable Glass 1,389 2.2% 0 0.0% 0 0.0% 0 0.0% 647 0.7% 0 0.0% 0 0.0% 0 0.0% 2,036 0.9% 0 0.0% Other Non-Recy Glass 253 0.4% 0 0.0% 0 0.0% 0 0.0% 92 0.1% 0 0.0% 40 0.1% 0 0.0% 385 0.2% 0 0.0% METALS Aluminum Cans 126 0.2% 76 60.0% 0 0.0% 0 60.0% 185 0.2% . 111 60.0% 0 0.0% 0 0.0% 311 0.1% 187 60.0% Bi-Metal 63 0.1% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 63 0.0% 0 0.0% Ferrous and Tin 1,326 2.1% 265 20.0% 649 2.4% 130 20.0% 5,087 5.5%n 1,017 20.0% 3,528 8.9% 1,235 35.0% 10,591 4.8% 2,647 25.0% Non-Fern/Alum Scrap 189 0.3% 0 0.0% 27 0.1% 0 0.0% 555 0.6% 0 0.0% 79 0.2% 0 0.0% 851 0.4% 0 0.0% White Goods 1,263 2.0% 189 15.0% 866 3.2% 130 15.0% 2,867 3.1% 430 15.0% 0 0.0% 0 0.0% 4,996 2.2% 749 15.0% YARD WASTE 17,676 28.0% 5,303 30.0% 0 0.0% 0 0.0% 3,792 4.1% 948 25.0% 0 0.0% 0 0.0% 21,468 9.7% 6,251 29.1% ORGANICS Food Waste 4,798 7.6% 0 0.0% 352 1.3% 0 0.0% 6,012 6.5% 0 0.0% 317 0.8% 0 0.0%u 11,479 5.2% 0 0.0% Tires&Rubber 63 0.1% 0 0.0% 54 0.2% 0 0.0% 92 0.1% 0 0.0% 357 0.9% 0 0.0% 567 0.3% 0 0.0% Wood Waste 3,409 5.4% 341 10.0% 8,630 31.9% 863 10.0% 16,557 17.9% 6,623 40.0% 13,320 33.6% 7,992 60.0% 41,916 18.9% 15,819 37.7% Agric.Crop Residue 189 0.3% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 189 0.1% 0 0.0% Manure 379 0.6% 0 0.0% 0 0.0% 0 0.0% 462 0.5% 0 0.0% 0 0.0% 0 0.0% 841 0.4% 0 0.0% Textile&I Pather 1,136 1.8% 0 0.0% 162 0.6% 0 0.0% 3,237 3.5% 0 0.0% 79 0.2% 0 0.0% 4,615 2.1% 0 0.0% OTHER WASTES Inerts 316 0.5% 0 0.0% 162 0.6% 0 0.0% 277 0.3% 0 0.0% 40 0.1% 14 35.0% 795 0.4% 14 1.7% HHW/HHW Containers 189 0.3% 0 0.0% 108 0.4% 0 0.0% 832 0.9% 0 0.0% 0 0.0% - 0 0.0% 1,130 0.5% 0 0.0% Disposable Diapers 3,283 5.2% 0 0.0% 81 0.3% 0 0.0% 92 0.1% 0 0.0% 0 0.0% 0 0.0% 3,456 1.6% 0 0.0% Remainder 3,220 5.1% 0 0.0% 8,874 32.8% 0 0.0% 4,162 4.5% 0 0.0% 2,299 5.8% 230 10.0% 18,555 8.3% 230 1.2% TOTAL TPY 63,128 100% 10,770 17.1% 27,054 100% 2,749 10.2% 92,499 100% 18,745 20.3% 39,643 100% 11,928 30.1% 222,324 100% 44,192 20% TOTALTPD a 202 35'. TPD .>i 'i87 9' TPD ; 298 ;$0 TP.1) < 127 `' 3$ Tl'D y;; 713 X42 20:% * Waste composition data from SRRE;waste quantity data from Great Western Reclamation,Inc.,City of Santa Ana bid package,page 5, ** Processing at Material Recovery Facility in Irvine °k = � o \ @2\ \ o \ @ \ RGm I- I A A } 7 . 3 & / \ \ § ~ A A A A } El- a c 2� N } ) § 0E UJ Or ® CD _j I a } 2 / a \ \ m o . 3 G ) G @ « - « ƒ a ƒ #ƒ \$ 2 $ \ 72 7 22 Off . 5 « x x & 2 2 I- z 2( CO / / ) ) ) . . ) 2 2 f { ) ( " 2 § \ ) / . $ 7 / . . ♦ U)\ 0 E% CCO N C) 3 >% O o ` - cz I--- 6C5 0 C N Er _. A A (U a) — • a)CU N m ^ a) oro ¢ 1- a IW r 0 Ir •N 1' N 2 N r CO r .c1o N o R CC a O N /" F- Ci CA Ir <F- 0 0 — LLl0 Z u L9 CO VN Aco .-A 7„ I N r r y. (O .,JJ o 0 1 �. G ► h o < Z - .�- O N cr. M • .m 0 CC CC U) U) '= Q il' F.+2 U N T p CO cn A N A A A aCL �^ V! N (n -O N 0 N' N N N r-' y CD y -, ? (U n y ' }) ca yyN .c-ii m (d • ;Ls C C a) .0 N a) o P E in cn it O 1-0 CCr) U a 0)m A up d o) F- r_ (do) Fo o r 0 • EXHIBIT - G-5 Phase3/CY2- July 1,1994-June 30,1995 City of Santa Ana MSW Collection & Recycling - Mass Balance by Material Type and Sector Single-Family Residential Waste Multi-Family Residential Waste Commercial Waste: Industrial Waste Total (including Bulky Item Pickup) (including Arterial& C1ty Collections '? Waste Type Anticipated % Diverted % Anticipated % Diverted % Anticipated % Diverted % Anticipated % Diverted % Anticipated % Diverted % PAPER Corrugated Container 6,186 6.5% 2,165 35.0% 5,302 13.0% 1,856 35.0% 20,555 14.4% 13,361 65.0% 7,341 12.0% 4,772 65.0% 39,384 11.6% 22,153 56.2% Mixed 8,184 8.6% 1,228 15.0% 1,917 4.7% 288 15.0% 12,562 8.8% 1,884 15.0% 7,464 12.2% 1,493 20.0% • 30,126 8.9% 4,892 16.2% Newspaper 11,610 12.2% 3,483 30.0% 530 1.3% 159 30.0% 11,991 8.4% 3,597 30.0% 856 1.4% 0 0.0% • 24,987 7.4% 7,239 29.0% High Grade Ledger 190 0.2% 0 0.0% 163 0.4% 0 0.0% 7,708 5.4% 2,312 30.0% 0 0.0% 0 0.0% 8,062 2.4% 2,312 28.7% Other Paper 3,807 4.0% 0 0.0% 1,427 3.5% 0 0.0% 10,849 7.6% 0 0.0% 6,607 10.8% 0 0.0% 22,690 6.7% 0 0.0% PLASTICS HDPE 1,047 1.1% 314 30.0% 449 1.1% 135 30.0% 714 0.5% 250 35.0% 367 0.6% 128 35.0% 2,576 0.8% 827 32.1% PET 190 0.2% 57 30.0% 0 0.0% 0 30.0% 143 0.1% 50 35.0% 0 0.0% 0 0.0% 333 0.1% 107 32.1% Film Plastics 1,142 1.2% 0 0.0% 408 1.0% 0 0.0% • 2,712 1.9% 0 0.0% - 2,753 4.5% 0 0.0% 7,015 2.1% 0 0.0% Other Plastics 2,569 2.7% 0 0.0% 326 0.8% 0 0.0% 5,424 3.8% 0 0.0% 4,772 7.8% 0 0.0% 13,092 3.9% . 0 0.0% GLASS CA Glass 1,047 1.1% 262 25.0% 163 0.4% 41 25.0% 714 0.5% 178 25.0% 61 0.1% 0 0.0% 1,985 0.6% 481 24.2% Other Recyclable Glass 2,094 2.2% 0 0.0% 0 0.0% 0 0.0% 999 0.7% 0 0.0% 0 0.0% 0 0.0% 3,093 0.9% 0 0.0% Other Non-Recy Glass 381 0.4% 0 0.0% 0 0.0% 0 0.0% 143 0.1% 0 0.0% 61 0.1% 0 0.0% 585 0.2% 0 0.0% METALS Aluminum Cans 190 0.2% 124 65.0% 0 0.0% 0 65.0% 285 0.2% 186 65.0% 0 0.0% 0 0.0% 476 0.1% 309 65.0% Bi-Metal 95 0.1% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 95 0.0% 0 0.0% Ferrous and Tin 1,998 2.1% 400 20.0% 979 2.4% 196 20.0% 7,851 5.5% 3,140 40.0% 5,445 8.9% 3,267 60.0% 16,273 4.8% 7,003 43.0% Non-Fern/Alum Scrap 285 0.3% 0 0.0% 41 0.1% 0 0.0% 856 0.6% 0 0.0% 122 0.2% 0 0.0% 1,305 0.4% 0 0.0% White Goods 1,903 2.0% 381 20.0% 1,305 3.2% 261 20.0% 4,425 . 3.1% 885 20.0% 0 0.0% 0 0.0% 7,633 2.2% 1,527 20.0% YARD WASTE 26,646 28.0% 7,994 30.0% 0 0.0% 0 0.0% 5,853 4.1% 1,756 30.0% 0 0.0% 0 0.0% 32,499 9.6% 9,750 30.0% ORGANICS Food Waste 7,233 7.6% 0 0.0% 530 1.3% 0 0.0% 9,278 6.5% 0 0.0% 489 0.8% 0 0.0% 17,531 5.2% 0 0.0% Tires&Rubber 95 0.1% 0 0.0% 82 0.2% 0 0.0% 143 0.1% 0 0.0% 551 0.9% 0 • 0.0% 870 0.3% • 0 0.0% Wood Waste 5,139 5.4% 514 10.0% 13,010 31.9% 1,301 10.0% 25,551 17.9% 12,776 50.0% 20,555 33.6% 13,361 65.0% 64,256 18.9% 27,952 43.5% Agric. Crop Residue 285 0.3% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 285 0.1% 0 0.0% Manure 571 0.6% . 0 0.0% 0 0.0% 0 0.0% 714 0.5% 0 0.0% 0 0.0% 0 0.0% 1,285 0.4% 0 0.0% Textile&Leather 1,713 1.8% 0 0.0% 245 0.6% - 0 0.0% 4,996 3.5% 0 0.0% 122 0.2% 0 0.0% 7,076 2.1% 0 0.0% OTHER WASTES Inerts 476 0.5% 0 0.0% 245 0.6% 0 0.0% 428 0.3% 0 0.0% 61 0.1% 24 40.0% 1,210 0.4% 24 2.0% HHW/HHW Containers 285 0.3% 0 0.0% 163 0.4% 0 0.0% 4,285 0.9% 0 0.0% 0 0.0% 0 0.0% 1,733 0.5% 0 0.0% Disposable Diapers 4,949 5.2% 0 0.0% 122 0.3% 0 0.0% 143 0.1% 0 0.0% 0 0.0% 0 0.0% 5,214 1.5% 0 0.0% Remainder 4,853 5.1% 0 0.0% 13,377 32.8% 0 0.0% 6,424 4.5% 0 0.0% 3,548 5.8% 355 10.0% 28,202 8.3% 355 1.3% TOTAL TPY 95,165 100% 16,920 17.8% 40,784 100% 4,235 10.4% 142,745 100% 40,375 28.3% 61,177 100% 23,400 38.3% 339,871 100% 84,931 25% TOTAL TPD `:: 305 54:::: TPD z 1131, 14 TPDj , 458 129 TPD 496 s'75 TPD 1,089 :] 272 . . 25%; * Waste composition data from SRRE; waste quantity data from Great Western Reclamation,Inc. &City of Santa Ana bid package(page 5); assumes 0.5%annual increase for combined residential and 2.88%annual increase for commercial and industrial per SR . ** Processing at Material Recovery Facility in Santa Ana EXHIBIT - G-6 Phase 3/CY3- July 1,1995-June 30,1996 City of Santa Ana MSW Collection & Recycling - Mass Balance by Material Type and Sector Single,-Family Residential Waste Muiti FamilIResidentiat Waste Commercial Waste Industrial Waste; Total ' (including BulkyItem Pickup) „ (mclu ling Arterial& City Coilection) Waste Type Anticipated % Diverted % Anticipated % Diverted % 'Anticipated % Diverted % Anticipated % Diverted % Anticipated % Diverted % PAPER Corrugated Container 6,217 6.5% 2,487 40.0% 5,328 13.0% 2,131 40.0% 21,147 14.4% 14,803 70.0% 7,553 12.0% 5,665 75.0% 40,245 11.6% 25,086 62.3% Mixed 8,225 8.6% 1,234 15.0% 1,926 4.7% 289 15.0% 12,923 8.8% 2,585 20.0% 7,679 12.2% 1,920 25.0% 30,753 8.9% 6,027 19.6% Newspaper 11,668 12.2% 3,500 30.0% 533 1.3% 160 30.0% 12,336 8.4% 4,318 35.0% 881 1.4% 0 0.0% 25,418 7.3% 7,978 31.4% High Grade Ledger 191 02% 0 0.0% 164 0.4% 0 0.0% 7,930 5.4% 2,776 35.0% 0 0.0% 0 0.0% 8,285 2.4% 2,776 33.5% Other Paper 3,826 4.0% 0 0.0% 1,435 3.5% 0 0.0% 11,161 7.6% 0 0.0% 6,797 10.8% 0 0.0% 23,219 6.7% 0 0.0% PLASTICS HDPE 1,052 1.1% 316 30.0% 451 1.1% 135 30.0% 734 0.5% 294 40.0% 378 0.6% 151 40.0% 2,615 0.8% 896 34.3% PET 191 0.2% 57 30.0% 0 0.0% 0 30.0% 147 0.1% 59 40.0% 0 0.0% 0 0.0% 338 0.1% 116 34.3% Film Plastics 1,148 12% 0 0.0% 410 1.0% 0 0.0% 2,790 1.9% 0 0.0% 2,832 4.5% 0 0.0% 7,180 2.1% 0 0.0% Other Plastics 2,582 2.7% 0 0.0% 328 0.8% 0 0.0% 5,581 3.8% 0 0.0% 4,909 7.8% 0 0.0% 13,400 3.9% 0 0.0% GLASS CA Glass 1,052 1.1% 263 25.0% 164 0.4% 41 25.0% 734 0.5% 257 35.0% 63 0.1% 13 20.0% 2,013 0.6% 574 28.5% Other Recyclable Glass 2,104 22% 0 0.0% 0 0.0% 0 0.0% 1,028 0.7% 0 0.0% 0 0.0% 0 0.0% 3,132 0.9% 0 0.0% Other Non-Recy Glass 383 0.4% 0 0.0% 0 0.0% 0 0.0% 147 0.1% 0 0.0% 63 0.1% 0 0.0% 592 0.2% 0 0.0% METALS Aluminum Cans 191 0.2% 124 65.0% 0 0.0% 0 65.0% - 294 0.2% 206 70.0% 0 0.0% 0 0.0% 485 0.1% 330 68.0% Bi-Metal 96 0.1% 0 0.0% 0 0.0% 0 ' 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.090 96 0.0% 0 0.0% Ferrous and Tin 2,008 2.1% 402 20.0% 984 2.4% 197 20.0% 8,077 5.5% 4,039 50.0% 5,602 8.9% 4,201 75.0% 16,671 4.8% 8,838 53.0% Non-Fern/Alum Scrap 287 0.3% 0 0.0% 41 0.1% 0 0.0% 881 0.6% 0 0.0% 126 02% 0 0.0% 1,335 0.4% 0 0.0% White Goods 1,913 2.0% 383 20.0% 1,312 3.2% 262 20.0% 4,553 3.1% 1,138 25.0% 0 0.0% 0 0.0% 7,777 2.2% 1,783 22.9% YARD WASTE 26,779 28.0% 12,051 45.0% 0 0.0% 0 0.0% 6,021 4.1% 2,408 40.0% 0 0.0% 0 0.0% 32,801 9.5% 14,459 44.1% ORGANICS Food Waste 7,269 7.6% 0 0.0% 533 1.3% 0 0.0% 9,546 6.5% 0 0.0% 504 0.8% 0 0.0% 17,851 5.2% 0 0.0% Tires&Rubber 96 0.1% 0 0.0% 82 0.2% 0 0.0% 147 0.1% 0 0.0% 566 0.9% 0 0.0% 891 0.3% 0 0.0% Wood Waste 5,165 5.4% 516 10.0% 13,075 31.9% 1,308 10.0% 26,287 17.9% 15,772 60.0% 21,147 33.6% 16,918 80.0% 65,674 19.0% 34,514 52.6% • Agric. Crop Residue 287 0.3% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 287 0.1% 0 0.0% Manure 574 0.6% 0 0.0% 0 0.0% 0 0.0% 734 0.5% 0 0.0% 0 0.0% 0 0.0% 1,308 0.4% 0 0.0% Textile& Leather 1,722 1.8% 0 0.0% 246 0.6% 0 0.0% 5,140 3.5% 0 0.0% 126 0.2% 0 0.0% 7,233 2.1% 0 0.0% OTHER WASTES Inerts 478 0.5% 0 0.0% 246 0.6% 0 0.0% 441 0.3% 0 0.0% 63 0.1% 38 60.0% 1,228 0.4% 38 3.1% HHW/HHW Container: 287 0.3% 0 0.0% 164 0.4% 0 0.0% -1,322 0.9% 0 0.0% 0 0.0% 0 0.0% 1,773 0.5% 0 0.0% Disposable Diapers 4,973 5.2% 0 0.0% 123 0.3% 0 0.0% 147 0.1% 0 0.0% 0 0.0% 0 0.0% 5,243 1.5% 0 0.0% Remainder 4,878 5.1% 0 0.0% 13,444 32.8% 0 0.0% 6,609 4.5% 0 0.0% 3,650 5.8% 730 20.0% 28,581 8.3% 730 2.6% TOTAL TPY 95,641 100% 21,333 22.3% 40,988 100% 4,523 11.0% 146,856 100% 48,653 33.1% 62,939 100% 29,635 47.1% 346,424 100% 104,144 30% TOTALTPDi 307 68 TPD ;131 14 TPD;:. 471 156 `,CPD 202 <: 95 . 1'PD 1,110 :i'; : 334 30%( * Waste composition data from SRRE;waste quantity data from Great Western Reclamation,Inc. &City of Santa Ma bid package (page 5);assumes 0.5%annual increase for combined residential and 2.88%annual increase for commercial and industrial per SR ** Processing at Material Recovery Facility in Santa Ma EXHIBIT - G-7 Phase3/CY4- July 1,1996-June30, 1997 City of Santa Ana MSW Collection & Recycling - Mass Balance by Material Type and Sector $ingle-Pamlly Residential Waste Multu FamtlysResidential,waste Commercial Waste IndustrlalWaste Total (including Bulky Item Pick-up) (including Arterial&City Collection) Waste Type Anticipated % Diverted % Anticipated % Diverted % Anticipated % Diverted % Anticipated % Diverted % Anticipated % Diverted % PAPER Corrugated Container 6,218 6.5% 3,109 50.0% 5,330 13.0% 2,665 50.0% 21,756 14.4% 15,229 70.0% 7,770 12.0% 6,216 80.0% 41,074 11.7% 27,219 - 66.3% Mixed 8,227 8.6% 1,234 15.0% 1,927 4.7% 289 15.0% 13,296 - 8.8% 3324 25.0% 7,900 12.2% 2,765 35.0% 31,349 8.9% 7,612 24.3% Newspaper 11,671 12.2% 4,668 40.0% 533 1.3% 213 40.0% 12,691 8.4% 5,711 45.0% 907 1.4% 0 0.0% 25,801 7.3% 10,592 41.1% High Grade Ledger 191 0.2% 0 0.0% 164 0.4% 0 0.0% 8,159 5.4% 3,671 45.0% 0 0.0% 0 0.0% 8,514 2.4% 3,671 43.1% Other Paper 3,826 4.0% 0 0.0% 1,435 3.5% 0 0.0% 11,482 7.6% 0 0.0% 6,993 10.8% 0 0.0% 23,737 6.7% 0 0.0% PLASTICS HDPE 1,052 1.1% 526 50.0% 451 1.1% 225 50.0% 755 0.5% 378 50.0% 389 0.6% 233 60.0% 2,647 0.8% 1,362 51.5% PET 191 0.2% 96 50.0% 0 0.0% 0 50.0% 151 0.1% 76 50.0% 0 0.0% 0 0.0% 342 0.1% 171 50.0% Film Plastics 1,148 1.2% 0 0.0% 410 1.0% 0 0.0% 2,871 1.9% 0 0.0% 2,914 4.5% 0 0.0% 7,342 2.1% 0 0.0% Other Plastics 2,583 2.7% 0 0.0% 328 0.8% 0 0.0% 5,741 3.8% 0 0.0% 5,051 7.8% 0 0.0% 13,703 3.9% 0 0.0% GLASS CA Glass 1,052 1.1% 474 45.0% 164 0.4% 74 45.0% 755 0.5% 340 45.0% 65 0.1% 19 30.0% 2,036 0.6% 907 44.5% Other Recyclable Glass 2,105 2.2% 0 0.0% 0 0.0% 0 0.0% 1,058 0.7% 0 0.0% 0 0.0% 0 0.0% 3,162 0.9% 0 0.0% Other Non-Recy Glass 383 0.4% 0 0.0% 0 0.0% 0 0.0% 151 0.1% 0 0.0% 65 0.1% 0 0.0% 598 0.2% 0 0.0% METALS Aluminum Cans - 191 0.2% 153 80.0% 0 0.0% 0 80.0% 302 0.2% 242 80.0% 0 0.0% 0 0.0% 493 0.1% 395 80.0% Bi-Metal 96 0.1% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0%n 96 0.0% 0 0.0% Ferrous and Tin 2,009 2.1% 1,205 60.0% 984 2.4% 590 60.0% 8,310 5.5% 4,986 60.0% 5,763 8.9% 4,610 80.0% 17,065 4.8% 11,392 66.8% Non-Fern/Alum Scrap 287 0.3% 0 0.0% 41 0.1% 0 0.0% 907 0.6% 0 0.0% 130 0.2% 0 0,0% 1,364 0.4% 0 0.0% White Goods 1,913 2.0% 670 35.0% 1,312 3.2% 459 35.0% 4,684 3.1% 1,639 35.0% 0 0.0% 0 0,0% 7,909 2.2% 2,768 35.0% YARD WASTE 26,785 28.0% 14,732 55.0% 0 0.0% 0 0.0% 6,195 4.1% 2,788 45.0% 0 0.0% 0 0,0% 32,979 9.4% 17,519 53.1% ORGANICS Food Waste 7,270 7.6% 0 0.0% 533 1.3% 0 0.0% 9,821 6.5% 0 0.0% 518 0.8% 0 0.0% 18,142 5.1% 0 0.0% Tires&Rubber 96 0.1% 0 0.0% 82 0.2% 0 0.0% 151 0.1% 0 0.0% 583 0.9% 0 0.0%n 912 0.3% 0 0.0% Wood Waste 5,166 5.4% 517 10.0% 13,078 31.9% 1,308 10.0% 27,044 17.9% 18,931 70.0% 21,757 33.6% 18,493 85.0% 67,044 19.0% 39,248 58.5% Agile.Crop Residue 287 0.3% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 287 0.1% 0 0.0%n Manure 574 0.6% 0 0.0% 0 0.0% 0 0.0% 755 0.5% 0 0.0% 0 0.0% 0 0.0% 1,329 0.4% 0 0.0% Textile&Leather 1,722 1.8% 0 0.0% 246 0.6% 0 0.0% 5,288 3.5% 0 0.0% 130 0.2% 0 0,0% 7,385 2.1% 0 0.0% OTHER WASTES - Inerts 478 0.5% 0 0.0% 246 0.6% 0 0.0% 453 0.3% 0 0.0% 65 0.1% 45 70.0% 1,242 0.4% 45 3.6% HHW/HHW Container: 287 0.3% 0 0.0% 164 0.4% 0 0.0% 1,360 0.9% 0 0.0% 0 0.0% 0 0.0% 1,811 0.5% 0 0.0% Disposable Diapers 4,974 5.2% 0 0.0% 123 0.3% 0 0.0% 151 0.1% 0 0.0% 0 0.0% 0 0.0% 5,248 1.5% 0 0.0% Remainder 4,879 5.1% 0 0.0% 13,447 32.8% 0 0.0% 6,799 4.5% 0 0.0% 3,756 -5.8% 751 20.0% 28,880 8.2% 751 2.6% TOTAL TPY 95,660 100% 27,383 28.6% 40,996 100% 5,824 14.2% 151,085 100% 57,314 37.9% 64,752 100% 33,133 51.2% 352,493 100% 123,654 35% TOTALTPD 307 88; TPD ;; 3131 I9 TPD:; 484 184 TPD 208 ;106 TPD 1,130 396 !25%;. * Waste composition data from SRRE;waste quantity data from Great Western Reclamation,Inc.&City of Santa Ana bid package(page 5); assumes 0.02%annual increase for combined residential and 2.88%annual increase for commercial and industrial per S ** Processing at Material Recovery Facility in Santa Ana EXHIBIT - G-8 Phase 3/CY5- July 1,1997-June 30,1998 City of Santa Ana MSW Collection & Recycling - Mass Balance by Material Type and Sector ti- it Residential Waste Commercial Waste: Inditstnal Waste Total Srngle=FaMd)<ReSlden4akWaste Mul F6m y.,, (ingiuding nulky Item Pick-up) (includ ng Arterial& City Collection Waste Type Anticipated % Diverted % Anticipated % Diverted % Anticipated % Diverted % Anticipated % Diverted % Anticipated % Diverted % PAPER Corrugated Container 6,219 6.5% 3,731 60.0% 5,331 13.0% 3,198 60.0% 22,383 14.4% 15,668 70.0% 7,994 12.0% 6,795 85.0% 41,927 11.7% 29,393 70.1% Mixed 8,228 8.6% 1,646 20.0% 1,927 4.7% 385 20.0% 13,678 8.8% 5,471 40.0% 8,127 12.2% 3,657 45.0% 31,961 8.9% 11,160 34.9% Newspaper 11,673 12.2% 5,836 50.0% 533 1.3% 267 50.0% 13,057 8.4% 7,834 60.0% 933 1.4% 0 0.0% 26,195 7.3% 13,937 53.2% High Grade Ledger 191 0.2% 0 0.0% 164 0.4% 0 0.0% 8,394 5.4% 5,036 60.0% 0 0.0% 0 0.0% 8,749 2.4% 5,036 57.6% Other Paper 3,827 4.0% 0 0.0% 1,435 3.5% 0 0.0% 11,813 7.6% 1,181 10.0% 7,195 10.8% 0 0.0% 24,270 6.8% 1,181 4.9% • PLASTICS HDPE 1,052 1.1% 526 50.0% 451 1.1% 226 50.0% 777 0.5% 466 60.0% 400 0.6% 280 70.0% 2,680 0.7% 1,498 55.9% I PET 191 0.2% 96 50.0% 0 0.0% 0 50.0% 155 0.1% 93 60.0% 0 0.0% 0 0.0% 347 0.1% 189 54.5% Film Plastics 1,148 1.2% 230 20.0% 410 1.0% 82 20.0% • 2,953 1.9% 591 20.0% 2,998 4.5% 600 20.0% 7,509 2.1% 1,502 20.0% Other Plastics 2,583 2.7% 0 0.0% 328 0.8% 0 0.0% 5,907 3.8% 0 0.0% 5,196 7.8% 0 0.0% 14,014 3.9% 0 0.0% GLASS CA Glass 1,052 1.1% 474 45.0% 164 0.4% 74 45.0% 777 0.5% 389 50.0% 67 0.1% 27 40.0% 2,060 0.6% 963 46.7% Other Recyclable Glass 2,105 2.2% 0 0.0% 0 0.0% 0 0.0% 1,088 0.7% 0 0.0% 0 0.0% 0 0.0% 3,193 0.9% 0 0.0% Other Non-Recy Glass 383 0.4% 0 0.0% 0 0.0% 0 0.0% 155 0.1% 0 0.0% 67 0.1% 0 0.0% 605 0.2% 0 0.0% METALS Aluminum Cans 191 0.2% 153 80.0% 0 0.0% 0 80.0% 311 0.2% 280 90.0% 0 0.0% 0 0.0% 502 0.1% 433 86.2% Bi-Metal 96 0.1% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 96 0.0% 0 0.0% Ferrous and Tin 2,009 2.1% 1,206 60.0% 984 2.4% 590 60.0% 8,549 5.5% 5,984 70.0% 5,929 8.9% 5,040 85.0% 17,471 4.9% 12,820 73.4% Non-Ferr/Alum Scrap 287 0.3% 0 0.0% 41 0.1% 0 0.0% 933 0.6% 0 0.0% 133 0.2% 0 0.0% 1,394 0.4% 0 0.0% White Goods 1,914 2.0% 670 35.0% 1,312 3.2% 459 35.0% 4,819 3.1% 1,927 40.0% 0 0.0% 0 0.0% 8,044 2.2% 3,056 38.0% YARD WASTE 26,790 28.0% 14,735 55.0% 0 0.0% 0 0.0% 6,373 4.1% 3,186 50.0% 0 0.0% 0 0.0% • 33,163 9.2% 17,921 54.0% ORGANICS Food Waste • 7,272 7.6% 0 0.0% 533 1.3% 0 0.0% 10,103 6.5% 0 0.0% 533 0.8% 0 0.0% 18,441 5.1% 0 0.0% Tires&Rubber 96 0.1% 0 0.0% 82 0.2% 0 0.0% 155 0.1% 0 0.0% 600 0.9% 0 0.0% 933 0.3% 0 0.0% Wood Waste 5,167 5.4% 517 10.0% 13,080 31.9% 1,308 10.0% 27,823 17.9% 22,258 80.0% 22,383 33.6% 19,026 85.0% 68,453 19.1% 43,109 63.0% Agric. Crop Residue 287 0.3% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 287 0.1% 0 0.0% Manure 574 0.6% 0 0.0% 0 0.0% 0 0.0% 777 0.5% 0 0.0% 0 0.0% 0 0.0% 1,351 0.4% 0 0.0% Textile&Leather 1,722 1.8% 0 0.0% 246 0.6% 0 0.0% 5,440 3.5% 0 0.0% 133 0.2% 0 0.0% 7,542 2.1% 0 0.0% OTHER WASTES Inerts 478 0.5% 0 0.0% 246 0.6% 0 0.0% 466 0.3% 0 0.0% 67 0.1% 53 80.0% 1,257 0.4% 53 4.2% HHW/HHW Container: 287 0.3% 0 0.0% 164 0.4% 0 0.0% 1,399 0.9% 0 0.0% 0 0:0% 0 0.0% 1,850 0.5% 0 0.0% Disposable Diapers 4,975 5.2% 0 0.0% 123 0.3% 0 0.0% 155 0.1% 0 0.0% 0 0.0% 0 0.0% 5,254 1.5% 0 0.0% Remainder 4,880 5.1% 0 0.0% 13,449 32.8% 0 0.0% 6,995 4.5% 0 0.0% 3,864 5.8% 966 25.0% 29,187 8.1% 966 3.3% TOTAL TPY 95,679 100% 29,818 31.2% 41,004 100% 6,589 16.1% 155,436 100% 70,366 453% 66,617 100% 36,443 54.7% 358,736 100% 143,217 40% TOTAL TPD ,> 307 96 TPD. X31 2# TPD,:;: ;498 226 TPD: i. 214 1t7 TPD 1,150 's 459 44% * Waste composition data from SRRE;waste quantity data from Great Western Reclamation,Inc.&City of Santa Ma bid package(page 5); assumes 0.02%annual increase for combined residential and 2.88%annual increase for commercial and industrial per S ** Processing at Material Recovery Facility in Santa Ma EXHIBIT - G-9 Phase 3/CY6- July 1,1998-June 30,1999 City of Santa Ana MSW Collection & Recycling - Mass Balance by Material Type and Sector Stugle-Family Residential Waste Multi FamilyResidentialWaste 'i Commercial Waste: Industrial Waste 'Total (lnetudtng Bulky Item Pick-up) (including Arterial;&City Collection) Waste Type Anticipated % Diverted % Anticipated % Diverted % Anticipated % Diverted % Anticipated % Diverted % • Anticipated % Diverted % PAPER Corrugated Container 6,220 6.5% 3,732 60.0% 5,332 13.0% 3,199 60.0% 23,027 14.4% 18,422 80.0% 8,224 12.0% 7,402 90.0% 42,804 11.7% 32,755 76.5% Mixed 8,230 8.6% 1,646 20.0% 1,928 4.7% 386 20.0% 14,072 8.8% 7,036 50.0% 8,361 12.2% 4,181 50.0% 32,591 8.9% 13,248 40.6% Newspaper 11,675 12.2% 5,838 50.0% 533 1.3% 267 50.0% 13,433 8.4% 9,403 70.0% 959 1.4% 0 0.0% 26,600 7.3% 15,507 58.3% High Grade Ledger 191 02% 0 0.0% 164 0.4% 0 0.0% 8,635 5.4% 6,045 70.0% 0 0.0% 0 0.0% 8,991 2.5% 6,045 67.2% . Other Paper 3,828 4.0% 0 0.0% 1,435 3.5% 0 0.0% 12,153 7.6% 4,254 35.0% 7,402 10.8% 0 0.0% 24,819 6.8% 4,254 17.1% PLASTICS HDPE 1,053 1.1% 526 50.0% 451 1.1% 226 50.0% 800 0.5% 560 70.0% 411 0.6% 329 ' 80.0% 2,715 0.7% 1,641 60.4% PET 191 0.2% 96 50.0% 0 0.0% 0 50.0% 160 0.1% 112 70.0% 0 0.0% 0 0.0% 351 0.1% 208 59.1% Film Plastics 1,148 1.2% 230 20.0% 410 1.0% 82 20.0% 3,038 1.9% 760 25.0% 3,084 4.5% 1,079 35.0% 7,681 2.1% 2,151 28.0% Other Plastics 2,584 2.7% 0 0.0% 328 0.8% 0 0.0% 6,077 3.8% 0 0.0% 5,346 7.8% 0 0.0% 14,334 3.9% 0 0.0% GLASS CA Glass 1,053 1.1% 474 45.0% 164 0.4% 74 45.0% 800 0.5% 400 50.0% 69 0.1% 34 50.0% 2,085 0.6% 982 47.1% Other Recyclable Glass 2,105 2.2% 0 0.0% 0 0.0% 0 0.0% 1,119 0.7% 0 0.0% 0 0.0% 0 0.0% 3,225 0.9% 0 0.0% Other Non-Recy Glass 383 0.4% 0 0.0% 0 0.0% 0 0.0% 160 0.1% 0 0.0% 69 0.1% 0 0.0% 611 0.2% 0 0.0% METALS Aluminum Cans 191 02% 153 80.0% 0 0.0% 0 80.0% _ 320 0.2% 288 90.0% 0 0.0% 0 0.0% 511 0.1% 441 86.3% Bi-Metal 96 0.1% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 96 0.0% 0 0.0% Ferrous and Tin 2,010 2.1% 1,206 60.0% 984 2.4% 591 60.0% 8,795 5.5% 7,036 80.0% 6,100 8.9% 5,490 90.0% 17,889 4.9% 14,322 80.1% Non-Ferr/Alum Scrap 287 0.3% 0 0.0% 41 0.1% 0 0.0% 959 0.6% 0 0.0% 137 02% 0 0.0% 1,425 0.4% 0 0.0% White Goods 1,914 2.0% 670 35.0% 1,312 3.2% 459 35.0% 4,957 3.1% 2,231 45.0% 0 0.0% 0 0.0% 8,184 2.2% 3,360 41.1% YARD WASTE 26,795 28.0% 18,757 70.0% 0 0.0% 0 0.0% 6,556 4.1% 3,278 50.0% 0 0.0% 0 0.0% 33,352 9.1% 22,035 66.1% ORGANICS Food Waste 7,273 7.6% 0 0.0% 533 1.3% 0 0.0% 10,394 6.5% 0 0.0% 548 0.8% 0 0.0% 18,749 5.1% 0 . 0.0% Tires&Rubber 96 0.1% 0 0.0% 82 0.2% 0 0.0% 160 0.1% 0 0.0% 617 0.9% 0 0.0% 954 0.3% 0 0.0% Wood Waste 5,168 5.4% 517 10.0% 13,083 31.9% 1,308 10.0% 28,624 17.9% 24,331 85.0% 23,028 33.6% 20,725 90.0% 69,903 19.1% 46,881 67.1% Agtic.Crop Residue 287 0.3% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 287 0.1% 0 0.0% Manure 574 0.6% 0 0.0% 0 0.0% 0 0.0% 800 0.5% 0 0.0% 0 0.0% 0 0.0% 1,374 . 0.4% 0 0.0% Textile&Leather 1,723 1.8% 0 0.0% 246 0.6% 0 0.0% 5,597 3.5% 0 0.0% 137 0.2% 0 0.0% 7,703 2.1% 0 0.0% OTHER WASTES Inerts 478 0.5% 0 0.0% 246 0.6% 0 0.0% 480 0.3% 0 0.0% 69 0.1% 62 90.0% 1,273 0.3% 62 4.8% HHW/HHW Container: 287 0.3% 0 0.0% 164 0.4% 0 0.0% 1,439 0.9% 0 0.0% 0 -0.0% 0 0.0% 1,890 0.5% • 0 0.0% Disposable Diapers 4,976 5.2% 0 0.0% 123 0.3% 0 0.0% 160 0.1% 0 0.0% 0 0.0% 0 0.0% 5,259 1.4% 0 0.0% Remainder 4,881 5.1% 0 0.0% 13,452 32.8% 0 0.0% 7,196 4.5% 0 0.0% 3,975 5.8% 795 20.0% 29,504 8.1% 795 2.7% TOTAL TPY 95,698 100% 33,844 35.4% 41,012 100% 6,591 16.1% 159,913 -100% 84,154 52.6% 68,536 100% 40,097 58.5% 365,158 100% 164,685 45% TO f!AL TPD`:> 307 168 ;:' ffD :j131 2Z TPD '( :513 .. 230 TPD.' 220 129 TPD 1,170 : !i % 528 459e * Waste composition data from SRRE;waste quantity data from Great Western Reclamation,Inc.&City of Santa Ma bid package(page 5);assumes 0.02%annual increase for combined residential and 2.88%annual increase for commercial and industrial per S ** Processing at Material Recovery Facility in Santa Ana EXHIBIT - G-10 Phase3/CY7- July 1,1999-June 30,2000 City of Santa Ana MSW Collection & Recycling- Mass Balance by Material Type and Sector Single-Family Residential Waste Muiti<Family Residential W aste , Commercial Waste !: Industrial Waste Total (including Bulky ItemPlck-up) :: (including Arterial&City Collection) Waste Type Anticipated % Diverted % Anticipated % Diverted % Anticipated % Diverted % Anticipated % Diverted % Anticipated % Diverted % a: PAPER Corrugated Container 6,222 6.5% 4,355 70.0% 5,333 13.0% 3,733 70.0% 23,691 14.4% 18,953 80.0% 8,461 12.0% 7,615 90.0% 43,706 11.8% 34,656 79.3% Mixed 8,232 8.6% 1,646 20.0% 1,928 4.7% 386 20.0% 14,478 8.8% 8,687 60.0% 8,602 12.2% 4,301 50.0% 33,239 8.9% 15,020 45.2% Newspaper 11,677 12.2% 7,006 60.0% 533 1.3% 320 60.0% 13,820 8.4% 9,674 70.0% •' 987 1.4% 0 0.0% 27,017 7.3% 17,000 62.9% High Grade Ledger 191 0.2% 0 0.0% 164 0.4% 0 0.0% 8,884 5.4% 6,219 70.0% 0 0.0% 0 0.0% 9,240 2.5% 6,219 67.3% Other Paper 3,829 4.0% 0 0.0% 1,436 3.5% 0 0.0% 12,503 7.6% 6,252 50.0% 7,615 10.8% 3,808 50.0% 25,383 6.8% 10,059 39.6% PLASTICS HDPE 1,053 1.1% 526 50.0% 451 1.1% 226 50.0% 823 0.5% 740 90.0% 423 0.6% 381 90.0% 2,750 0.7% 1,873 68.1% PET 191 02% 96 50.0% 0 0.0% 0 50.0% 165 0.1% 148 90.0% 0 0.0% 0 0.0% 356 0.1% 244 68.5% Film Plastics 1,149 1.2% 230 20.0% 410 1.0% 82 20.0% 3,126 1.9% 1,563 50.0% 3,173 4.5% 1,586 50.0% 7,858 2.1% 3,461 44.0% Other Plastics 2,584 2.7% 0 0.0% 328 0.8% 0 0.0% 6,252 3.8% 0 0.0% 5,500 7.8% 0 0.0% 14,664 3.9% 0 0.0% GLASS CA Glass 1,053 1.1% 526 50.0% 164 0.4% 82 50.0% 823 0.5% 411 50.0% 71 0.1% 35 50.0% 2,110 0.6% 1,055 50.0% Other Recyclable Glass 2,106 22% 0 0.0% 0 0.0% 0 0.0% 1,152 0.7% 0 0.0% 0 0.0% 0 0.0% 3,257 0.9% 0 0.0% Other Non-Recy Glass 383 0.4% 0 0.0% 0 0.0% 0 0.0% 165 0.1% 0 0.0% 71 0.1% 0 0.0% 618 0.2% 0 0.0% METALS Aluminum Cans 191 0.2% 153 80.0% 0 0.0% 0 80.0% 329 0.2% 296 90.0% 0 0.0% 0 0.0% 520 0.1% 449 86.3% Bi-Metal 96 0.1% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 96 0.0% 0 0.0% Ferrous and Tin 2,010 2.1% 1,206 60.0% 984 2.4% 59! 60.0% 9,049 5.5% 8,144 90.0% 6,275 8.9% 5,648 90.0% 18,318 4.9% 15,588 85.1% Non-Ferr/Alum Scrap 287 0.3% 0 0.0% 41 0.1% 0 0.0% 987 0.6% 0 0.0% 141 0.2% 0 0.0% 1,456 0.4% 0 0.0% White Goods 1,914 2.0% 957 50.0% 1,313 3.2% 656 50.0% 5,100 3.1% 2,550 50.0% 0 0.0% 0 0.0% 8,327 2.2% 4,164 50.0% YARD WASTE 26,801 28.0% 20,101 75.0% 0 0.0% 0 0.0% 6,745 4.1% 3,373 50.0% 0 ' 0.0% 0 0.0% 33,546 9.0% 23,473 70.0% ORGANICS Food Waste 7,275 7.6% 0 0.0% 533 1.3% 0 0.0% 10,694 6.5% 0 0.0% 564 0.8% 0 0.0% 19,066 5.1% 0 0.0% Tires&Rubber 96 0.1% 0 0.0% 82 0.2% 0 0.0% 165 0.1% 0 0.0% 635 0.9% 0 0.0% 977 0.3% 0 0.0% Wood Waste 5,169 5.4% 517 10.0% 13,085 31.9% 1,309 10.0% 29,449 17.9% 26,504 90.0% 23,691 33.6% 22,507 95.0% 71,394 19.2% 50,836 71.2% Agric. Crop Residue 287 0.3% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 287 0.1% 0 0.0% Manure 574 0.6% 0 0.0% 0 0.0% 0 0.0% 823 0.5% 0 0.0% 0 0.0% 0 0.0% 1,397 0.4% 0 0.0% Textile&I Father 1,723 1.8% 0 0.0% 246 0.6% 0 0.0% 5,758 3.5% 0 0.0% 141 0.2% 0 0.0% 7,868 2.1% 0 0.0% OTHER WASTES Inerts 479 0.5% 0 0.0% 246 0.6% 0 0.0% 494 0.3% 0 0.0% 71 0.1% 67 95.0% 1,289 0.3% 67 5.2% HHW/HHW Container: 287 0.3% 0 0.0% 164 0.4% 0 0.0% 1,481 0.9% 0 0.0% 0 0.0% 0 0.0% 1,932 0.5% 0 0.0% Disposable Diapers 4,977 5.2% 0 0.0% 123 0.3% 0 0.0% 165 0.1% 0 0.0% 0 0.0% 0 0.0% 5,265 1.4% 0 0.0% Remainder 4,882 5.1% 0 0.0% 13,455 32.8% 0 0.0% 7,403 4.5% 0 0.0% • 4,090 5.8% 1,227 30.0% 29,829 8.0% 1,227 4.1% TOTAL TPY 95,717 100% 37,320 39.0% 41,020 100% 7,384 18.0% 164,518 100% 93,512 56.8% 70,510 100% 47,175 66.9% 371,766 100% 185,391 50% TOTAL TED 307; 120 "; J PD 131 2 : TPD 597 306 TPD : 226 151 TPD. 1,192 594 5696. * Waste composition data from SRRE;waste quantity data from Great Western Reclamation,Inc.&City of Santa Ana bid package(page 5); assumes 0.02%annual increase for combined residential and 2.88% annual increase for commercial and industrial per S ** Processing at Material Recovery Facility in Santa Ma H. MATERIAL RECOVERY FACILITY 1. Overview In response to the long term recycling and diversion needs of the City of Santa Ana, Great Western Reclamation is proposing to design and operate.a state-of-the- art Material Recovery Facility on Standard Avenue. Called the Santa Ana Material Recovery Facility (SAMRF),the facility will occupy a 15-acre industrial site and have the capacity to receive, process, divert, and transfer the entire Santa Ana wastestream. The SAMRF will be able to achieve high levels of diversion, a minimum of 25% by 1995 and up to 50% by the year 2000, using innovative processing techniques and material handling equipment in coordination with waste collection programs and services. Great Western has already developed a detailed Site Plan for the facility, and has begun the land use permitting process with the City. Since the facility can take advantage of several existing buildings, it is expected to be operational before July 1, 1994. During the initial phase of the contract, July 1, 1993 to June 30, 1994, up to two-thirds of the Santa Ana wastestream will be received, processed, and transferred at the existing Sunset Environmental MRF in Irvine. This facility has been operational since 1984 and is permitted to accept 900 TPD of waste. The facility is currently in the process of increasing its permitted tonnage to 1,400 TPD. Land-use applications, CEQA documentation, and a revised Solid Waste Facilities Permit application have been submitted to the respective agencies for this increase. The facility anticipates receiving their revised permits by fall 1993. Copies of permit applications are available at Great Western Reclamation. Currently, the Sunset Environmental MRF is accepting approximately 600 TPD, 200 of which is from the City of Santa Ana. Beginning on July 1, 1993, one-third of the City's wastestream (356 TPD) will be transported to the Sunset Environmental MRF for processing, diversion and transfer. Beginning on January 1, 1994, two-thirds of the City's wastestream (713 TPD) will be delivered to the Sunset Environmental MRF and to Consolidated Volume Transportation in Anaheim 32 and/or CR Transfer in Stanton if required. Beginning on July 1, 1994 all of the City's wastestream (1,069 TPD) will be transported for processing at the Santa Ana MRF or one or more of the MRFs previously mentioned. A description of our facilities and the diversion processes to be employed is contained in the following sections. 2. Sunset Environmental Material Recovery Facility (Sunset Environmental MRF) The Sunset Environmental MRF was the pioneering private facility for waste transfer and recycling in Orange County and has been in operation since 1984. Over the years, the facility has adapted to the changing needs of its customers by offering recycling, processing, and high-volume transfer of commercial, industrial and municipal solid waste. With the advent of AB 939, the Sunset Environmental MRF was quick to plan for increased recycling capabilities, culminating in the installation of two elevated sorting platforms for material recovery. With these lines in place, coupled with the traditional methods of material recovery utilized at the facility, Sunset Environmental MRF anticipates diverting up to 20% of the City's waste delivered to the facility. Facility Description Location The site is located at 16122 Construction Circle West in the City of Irvine. The industrial area in which the facility is located is bounded on the west and north by the U. S. Marine Corps Helicopter Air Station, on the east by the Peters Canyon Wash and military housing, and on the south by Barranca Road. Access to the site is by Construction Circle West. Primary access roads are Warner Avenue, Barranca Road, and Jamboree Road. Following is a site location map for the facility. 33 i 1 r-- — I I 5 --- WALNUT AVE AT& SF RR 11111111111111 1111111\ y.1, IIIIIIIIIIIIIIIIIIII IIIIIIIIIII IRVINE CENTER DR I c.4 W i .a I U.S.MCAS-Tustin I SUNSET I ER a MRF AVE a oftp1 a� V San .-• BARRANCA PKWY a W a ° as Nti ‘P ALTON PKWY 2 = < U 0a @ A 4 CP MAIN Sit MICHF.LSON DR �� Sunset Environmental Material Recovery Facility Schematic-Not to Scale Site Location Map Site Acreage The site covers 5 acres and is sufficient in size to accommodate the ultimate design capacity of 1,400 TPD. Guaranteed Capacity Great Western Reclamation will guarantee MRF capacity to the City of Santa Ana to ensure that their waste is handled on a priority basis and to obtain the maximum amount of diversion. It is anticipated that the Sunset Environmental MRF will receive and process all of the diverted material during the initial six month period beginning July 1, 1993 and a majority of the diverted material during the second six month period. In the event that additional capacity or back-up is required, Great Western Reclamation has contacted both Consolidated Volume Transporters and CR Transfer to determine their ability to process Santa Ana material. Both companies have provided letters quoting rates for processing of materials. CVT's response is enclosed as part of the attachments for this section. CR Transfer has requested that their response be confidential. Great Western Reclamation will guarantee MRF capacity to handle one-third of the contract volume during the first six months and two-thirds during the second six months. In order to provide for volume increases and fluctuations, 115 percent of the amounts required will be allocated based upon the anticipated tons set fourth in the RFP. In order to accommodate the 115 percent level the Sunset Environmental MRF would be required to process the following amounts during the initial contract year based upon a 312 day year: July 1, 1993 January 1, 1994 Hours 10.25 20.50 TPH 40 40 TPD 409 820 TPY 127,733 255,824 34 The facility has two 20 ton per hour sorting lines plus an area for processing construction and demolition material. Processing and Recovery Techniques The Sunset Environmental MRF is a full-service materialrecovery facility which can process all wastestreams (residential, commercial, industrial). The overall processing strategy is to isolate the major wastestreams and to process them separately using a combination of manual and mechanical means. Separate processing enables the facility to accurately monitor the City's diversion rate by wastestream and material type. Descriptions of how each wastestream is processed at the Sunset Environmental MRF follow. The next Exhibit is a site plan of the Sunset Environmental MRF which illustrates the processing locations described below. Residential Waste (Single Family Homes) The Sunset Environmental MRF has recently added the capability of sorting mixed residential loads from the City, including bagged yard waste received in mixed waste loads. Utilizing a 90 ft. long elevated sorting platform, facility personnel are able to recover recyclable materials such as cans, bottles, newspaper, mixed paper and yard waste from loads of mixed residential waste. Approximately 20 tons per hour of residential waste can be processed over this line. Residential waste picked up at the curb by Great Western Reclamation collection trucks will be delivered to the facility through the west gate. Each collection truck will proceed to a weigh-in area consisting of one 70 ft. and one 40 ft. computerized scale. Space exists between the public road and the scalehouse for a maximum of 12 collection trucks to queue. The tare weights of vehicles that 35 rn HV 1.- (ALPPIALT&'CONCH E CRUSHING FACILITY) N Z (TOWING YARD). structural Z Alrwlunl wllwwlnN COMP // c1Wl.n9lnwrlw 4164 MAIN 977 (DEWEtS R M SERVE (01417 WNOAr GA 91699 / EMPLOYEE PARKING Al1EA 17741 777-7790 (714) 777-9063 FAX \� 66 iS11LLi AL]gCA1ip PG /® � EGFES tNIADiBPASAL GVIOYii/ 1 / AOlrNbn ofHoward Inc.Tamil, Structural En4lnwr Inc 4 CURB LINE , IC:. ® NOATB i• iEY64E3 C L R•18T DfltPEAAr)U rOeT _ — < ss- - 5001R6T GD00'[MARI� y tiv LANOi�CNI°NYN n vrv-'6RI8YTNDM86NT !I T nry .' C.L. CONBTRUCPIO lY PpxIRTt 011 1111 i' ,)sxaT L i Ld _—_ '�_ .:..,yr, e:''€ �h .+l x xo4Ts' D 4` xRr 0. • 0 . / ,,RST Da 06 /\ rT'• .. NAd• BTPXO 10• -+nY?. -tY.Wry` `_ F azifrawri V"� Cie. ;.:, ,�,+1, RICA c.L. rENci - \ - ^ �_`� . ■TIBTIPIG O. NIGH STEEL PNSB NASD. i - hh �NtIBT. TPANBTOPNN0. (OEtlEMO 1ENCE) 1 - ^1 F __E%ISTINO 61x1 ` o Q 9 '% 'w °°10°°11 ���' —__ I. MAty AIDING ,D J F k.4 STORAGE sxc11ovxD comma RESIDENTIAI, I\ ^ � eaca ` C Z r it IC °5li760 taunt= P SORTING LINE. 1sT• 7Ill(LAKESIDE WINO) / 11ioRcN iF�. uN5 sxceesun0 /35• A Iis•) I ❑ > a � nt. M i�j SDS°� \ �R 0 d , y, f 9W) ENGROURD ceaysTOR�' a _ J a G � �1118) ( o 2 s Z i .RypNSFER \ J DI DI 0 J Z 111 f IL OEM CONNINDC9IG ONGIN I• ri{OREM AW tY10T1xG E%1� W J ®— `pxBLIC BOT-BACK RPP'1PROPOS \ \ �IOJ•OU sc1Ls \\ \mTRANSFE71 E\SURE• IE]' sTecR — Q F,C:,SLP -� A�N i o \\\�\\w \\\\ % (DEWEY'S RUBBISH SERVICE) 0 nm . U04UI ...11j1 ti: Ill f�Lr/ ID\ lSi NSW f8• MDHEFA. OPEN Bi T \ il u tAIBSYND BCALE NWM OPNY 81 RI 4]00 60.1T.1 ow 1Y° 1170(01 r I N GB i SUNSET ENVIRONMENTAL ' p V, II .-----i. Es1eT.. 0 a EQUIPMENT MAINTENANCE YARD E', 3 L_CR TUON sores tf0' r1�f Q w�' � �_iIE LID'Llni LOUNGE ..✓ TRucx i_ n C 6 . ,-w��/4.m-6l7T.) STORAGE r;w i_((�E. 2J 1119° Rl' 50'x. x1P IB• 11•N AREA _ sL Nus WIWIit ( (TRANSIT BMW Max) W Z CC O V H Z *PE1 () ; Eoa13, 600sQn cc ®� _a Z r • d` Q !�• i o EUYIDINO COVEMONI �' V V tPXIBTINGI IIrOaO 89. R. • 5.66 0 11.11 1_ TOTALI 33r6:20:08::::: 30 6p. PT. 16.00 \ /, �ci VQa t . LANOBCAPIN01 11r000 6p. tT. . 0.10 A r y3 ,f` 4 RAEDSCMEI Oo,Hes 6a. rs. ]1.00 7 `° BUnOsxD COwsTRUCTIox MEI II-x ^ 5U1L0MCTI e_H '�{(iy� ��T'� PARKING SUMMARY NeTAIJ.tO SUMI DATE' SHEET SITEPLAN __. - PLAN TOTAL BLDG AREA • 22,610 00.11. 1 1/500 • 01_07,011,1--- --- --- -- -- �--ONt ING • 30 TUT I frequently use the facility will be stored in the computer so that the net weight of these in-coming loads can be calculated at the time of weigh-in. As a result, these vehicles will not be required to weigh- out. Signs in English and Spanish at the gate and scalehouse specify that all loads must be covered and that no hazardous, liquid, infectious or other special waste are allowed. After weigh-in, residential trucks will proceed to the Residential Sorting area and tip on the west end of the sorting line. On-site traffic controllers direct each City truck to a designated tipping area. In this way, the City's waste will be processed separately from that of other cities. Residential waste will be moved by loaders to the feed conveyors of the processing lines. The feed conveyors lead to an incline conveyor which will convey the waste up to the elevated sorting platform. The sorting platform is typically manned by 8-16 sorters per shift. Sorters will manually recover recyclable material and drop it through slots in the sorting platform into roll-offs staged below. First, bags of yard waste will be separated from the mixed trash followed by cardboard, newspapers, mixed paper, cans, bottles, and plastic. All sorters and equipment operators will be required to wear hard hats, goggles and gloves. Floor sorters will also wear fluorescent vests. All loaders, trucks, and forklifts are equipped with back-up alarms and the sorting and tipping areas will be fully lighted to ensure the safety of all workers. As required, at the end of processing the City's waste each day, the roll-offs will be removed from underneath the sorting platform and weighed, recorded, and prepared for market. Recovered materials will be weighed by material type. 36 Residential Waste (Multi-Family Units) Residential waste from multi-family units (apartments and condominiums) is collected by front loaders similar to commercial waste from offices, retail stores, service stations, and others using bin service. Processing will be identical to that for commercial waste. Commercial Waste Commercial collection vehicles will enter the west gate of the facility and weigh-in on the computerized 70 ft. scale previously described. After weighing-in, the commercial collection trucks will be directed to the commercial tipping area on the west side of the site. They will be instructed to tip in a designated tipping area defined by portable concrete bunkers. Waste collected from City government buildings will be processed as commercial waste. After tipping, the line will be cleared for City of Santa Ana waste processing only. This will enable the facility to keep accurate diversion records by weight and material type for the City. The commercial waste will be manually sorted on the tipping floor to remove large pieces of wood, corrugated containers, film plastic, and other bulky items. A wheeled loader will push the City's waste onto a recessed feed conveyor where it will be conveyed up to the elevated sorting platform. The commercial sorting line is 70 ft. long and has a throughput capacity of 20 tons per hour. Facility personnel will manually recover recyclable material from the wastestream as it is conveyed down the line and drop it through slots into roll-off containers positioned below. Materials to be recovered will include: yard waste, wood,corrugated containers, various grades of paper, glass, metals, and plastics. 37 Industrial Waste Industrial waste, comprised primarily of construction and demolition (C&D) debris, will be delivered to the Sunset Environmental MRF by roll-off trucks. The vehicles will enter the west gate and weigh-in on the 70 ft. long truck scale. Trucks will off-load debris into City-designated bunkers for diversion accounting purposes. C&D debris will be manually sorted on the tipping floor using a wheeled loader and facility personnel. Materials to be recovered include: wood, cardboard, scrap metals, concrete, asphalt, dirt, and miscellaneous CA redemption containers. Wood and Yard Waste Processing Wood and yard waste will be recovered from the residential, commercial, and industrial wastestreams using the sorting methods previously described. After being placed in designated roll-off containers, the material will be weighed and transported to established markets in the area. No grinding or further processing will take place at the facility. Bulky Item Recycling The City's bulky item collection program will be supported by the Sunset Environmental MRF. Bulky item loads received at the facility will be directed to the C&D tipping area designated for the City. Recyclable bulky items will be recovered using a wheeled loader and loaded into roll-off bins. Household appliances will be diverted and sold as scrap metal to approved processors to insure compliance with applicable regulations such as CFC removal. Wooden furniture will be loaded into the roll-off containers designated for wood. Bulky items that have minimal re-use or recycling value will be transferred to the Bowerman landfill for disposal. 38 Arterial Waste Waste collected from City-owned solid waste containers on City streets will be received at the facility and processed over the commercial sorting lines to recover recyclable materials, such as mixed paper, and plastic, glass, and metal containers. Weighing of Materials The Sunset Environmental MRF will be equipped to provide accurate weights for diversion and disposal for the City of Santa Ana. This will be accomplished by physically segregating the City's wastestream from the wastestream of other cities using the facility. All incoming trucks will be asked to state the City of origin for their load when they weigh in on the incoming scale. Truck drivers will also be asked to state the source of the waste collected (residential, commercial, industrial). This information will be logged on the facility computer. At the end of each day, truck weights will be totalled for the City and will be broken down by source. After weighing in, trucks with material containing recyclables will be directed to an area designated for the City of Santa Ana only. This area will be physically segregated using portable concrete barriers. Trucks with little or no recyclables will be directed to tip next to the transfer ramp where the waste will be transferred for disposal. After a sufficient quantity of material has accrued for the City, the residential and commercial processing lines will be cleared of all waste from other cities and only that from the City of Santa Ana will be processed. All recyclables recovered from the Santa Ana wastestream will be segregated for the City. When the facility is through processing Santa Ana's waste each day, the bins will be weighed and recorded. From this data it will be possible to identify the type, quantity, and source of material diverted from the City. 39 Industrial loads will be weighed much the same way, except, instead of sorting materials on the processing line, material will be manually sorted and placed in roll-off bins designated for the City of Santa Ana only. The following information will be available to the City on a monthly, quarterly, and yearly basis. • Total tonnage delivered • Total tonnage disposed at landfills • Overall diversion percentage • Total tonnage diverted by material type • Cardboard • PET • Mixed paper • HDPE • Newspaper • Wood/yard waste • Aluminum for boiler fuel • Tin cans • Wood/yard waste • Bulk metal/white goods for compost • High-grade paper or mulch • Inerts (concrete, asphalt, dirt) Transportation and Disposal of Residue Waste All non-salvageable waste and residual material from sorting operations will be transferred to trailers for transport to local landfills. Transfer trucks will begin the loading cycle by backing down the transfer ramp. Wheeled loaders will then top-load trailers by pushing the waste from the tipping area into the trailer. A tamping crane will be used to evenly distribute the load in the trailers and tamp down the load. When a transfer trailer is full, it will climb up the transfer ramp and proceed to the facility scales to weigh out prior to exiting the site. Transfer trailers will use Bowerman Landfill as the primary disposal location. 40 Using this established transfer method, it is possible to load two transfer trailers side by side in the transfer pit every 15 minutes, or approximately 8 trucks per hour. At an average of 17 tons per truck, the facility can transfer 136 tons per hour, or 1,360 tons per 10-hour shift. Marketing Plan A marketing plan for the Sunset Environmental and Santa Ana Material Recovery Facilities is provided as part of the following description of the Santa Ana MRF. The marketing plan will be implemented at Sunset Environmental initially and then transitioned and continued at the Santa Ana MRF. 41 3. Santa Ana Material Recovery Facility (SAMRF) The Santa Ana Material Recovery and Transfer Facility (SAMRF) will be a state-of-the-art recycling and waste management facility that will serve select cities in Orange County. The SAMRF will be designed and developed in phases with an ultimate processing capacity of up to 4,000 TPD of municipal solid waste and recyclable materials. With the Santa Ana/City-Cycle MRF, new employment opportunities-- jobs-- will be created. Great Western Reclamation has committed to hire hard-to-hire disadvantaged individuals as part of its commitment to the community. The potential of up to 200 new jobs in Santa Ana further strengths our roots in this community. The Santa Ana/City Cycle MRF will have an immediate economic and environmental impact. Santa Ana's contribution is expected to be between 1,000 to 1,200 tons per day which allows for processing about 2,800 tons per day of outside waste. Waste Management proposes to offer the City of Santa Ana a $1.00 per ton host fee for all material originating outside of the City which is delivered to the SAMRF. The SAMRF will provide a variety of recycling, material recovery, and waste transfer services designed to enable participating communities to comply with the California Integrated Waste Management Act (AB 939) which requires 25% and 50% diversion from landfills by 1995 and 2000, respectively. Through the sorting of mixed residential and commercial waste and loads of construction and demolition (C&D) debris, plus the processing of source-separated materials such as cans, bottles, paper, and various forms of yard waste, the SAMRF will recover at least 25% of the material received at the facility in 1995, and 35% by 1998. The materials recovered at the facility and the recyclables from curbside collection programs will be sorted and processed as necessary for sale to local or export markets. All residual waste will be consolidated into transfer trucks and transported to local landfills for disposal. 42 The Santa Ana MRF will also provide the following on-site services to benefit the public: • Public tipping • Buy-back center • Battery, Oil, Paint drop • Education center Facility Description Location The SAMRF will be located at the site of the former Kerr Glass plant at 1221 East St. Andrew Place. Following is a site location map for the proposed facility. Site Acreage The entire site covers 15.1 acres and will includes 258,270 sf of receiving, processing, and storage building space. This includes 26,730 sf of new building space which will be constructed at the site to combine two existing buildings into one processing center. Guaranteed Capacity Great Western Reclamation will guarantee capacity to the City of Santa Ana at the SAMRF to ensure that their waste is handled on a priority basis and to obtain the maximum amount of diversion. These guarantees are of 115 percent of anticipated levels and are presented in tons per hour (TPH), tons per day (TPD), and tons per year (TPY) and represent just over 30 percent of the anticipated design capacity. For this guarantee, 312 days of operation per year are assumed. 43 z gi a a v a a GREAT 4161 c4 WESTERN RECLAMATION N a z w W O U z z a Pe EDINGER AV /5 a lisSAPOMONA ST -I NTA ANA ismil :::_ ::, „ ,,., ..:.:.:,.....:.:.::, POMONA sI MRF =1 j sT. WW' ANDRE ANDREW W PL PI, .. S/A WARNER AV CE S* ¢ kV F O Z DYER RD Ii NE N Santa Ana Material Recovery Facility and Great Western Reclamation Truck Yard Schematic-Not to Scale Site Location Map The date at which these guarantees are effective is listed below: July 1, 1994 January 1, 2000 HOURS 15.66 17.13 TPH 80 80 TPD 1,253 1,370 TPY 390,852 427,531 The facility is being designed with four mixed waste sorting lines each of 20 tons per hour, plus 1 C&D sorting line of 20 tons per hour, plus 20 tons per hour of wood/green waste processing and a segregated material/material cleanup processing facility. Processing and Recovery Techniques The SAMRF will be a full-service material recovery facility. As such, it will process all wastestreams (residential, commercial, industrial) and is designed to recover for recycling and composting a minimum of 25% of the incoming waste at the outset of operations. The overall processing strategy of the SAMRF is to isolate the major wastestreams and to process them separately. Separate processing will enable the facility to accurately account for the City's diversion rate at the facility by wastestream and material type. Taking advantage of the large site and existing buildings, the SAMRF will provide several distinct waste receiving and processing areas. The layout of the facility will provide extensive material storage, maximize material recovery, and facilitate accurate record keeping. 44 Descriptions of how each wastestream is processed at the SAMRF follow. The first Exhibit is a concept site plan for the proposed facility which illustrates the processing locations described below. And following that is an artist's conceptual illustration of the proposed SAMRF. Residential Waste (Single Family Homes) The SAMRF will provide the City with an alternative to the implementation of a residential curbside recycling program. A series of processing lines incorporating a combination of mechanical and manual material recovery processes will be utilized to recover recyclable materials, such as cans, bottles, newspaper, mixed paper and yard waste from loads of mixed residential waste. Residential waste picked up at the curb by Great Western Reclamation collection trucks will be delivered to the facility through the east gate. Each collection truck will proceed to a weigh-in area consisting of two 70 ft. computerized scales. The scales are setback 190 ft. into the site from the gate which will allow 21 collection trucks to queue in three lanes on the property. Trucks will weigh-in on either scale. The tare weights of vehicles that frequently use the facility will be stored in the computer so that the net weight of these in- coming loads can be calculated at the time of weigh-in. As a result, these vehicles will not be required to weigh-out. Two additional scales will be provided near the exit of the facility at the north end of the site for all other vehicles to weigh-out. Signs in English and Spanish at the gate and scalehouse will specify that all loads must be covered and that no hazardous, liquid, infectious or other special waste will be allowed. 45 a k IP • ______i_________ CO cc EN4J-E - 1 - a -f- MIN I H I III `` --r— ' / . �1 �� —.is " /� �. _ / :MAINTENAJ`CE hhh YL_° MIRED SOLID WASTE f-_ -��$r- r- �'g"\----"—-'----" - PROCESSING 4=--Z ! 1" "���L' \< COUNTY I - -;dlb`_ _�y'I _. , _ I % 4\ .r i �, 'OPERATED 1 ihI-I I-I +\ 1"�"__ - -* h - Idhl III 11/ f -RECV'G — (( "I"I. 11f"1" II/ i , \/_A I`--=_ ��i.� ���i ``\\„,/ " Y ® • .STATION t ( I 1 I • kJ&_JL \ �1 •II II v1 a t 0 z E. • %)". --- - t®-- ;cotomiv 7 __ I • o FA! � 1:4: � II � MO PUBLIC --i1 ® .,... a ® II _� TIPPING. K---_ I� ..-f— I i I ., __._ J C J LJ w AREA. i , I \ / RECYCLABLE m= i 'I ),/\; - MATERIAL PROCESSING •— • l I r w cWi ® I l i oo • a z I --- C&D MATERIAL PROCESSING . 00 YQ ■ ---t_ _t__t.—J.t.-- - . 0� ' PUBLIC • — e_ I U. RC � . a w° :BUY BACK o I ° I a > - AREA ,.....k./ O GREEN WASTE&WOOD WASTE H w r CRY SEGREGATION OVERT STORAGE AREA • MATERIAL PROCESSING oocR N:GH ZQ O (CONCRETE BIINRERSI ", 1 Mg 5TORAGe ary� NQMONGRETEm aurig I CO CC glW n ' i [ I t �:— 1 1 1 1 1 1 I �� 1 1_ 1 1 1 1 _1 1 1 1 �... FRO. asoa O RonsOie • (- COMPOSITE FLOOR PLAN IN11® I I • . e.qua ono a-t-aep 1 xeE'r .1 . a ....- , ,=-4----:z.'-- ' ',Itt t. 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' --;Ic- 7 .:- 4i4,iftlftil " - - tr -.- e.'..J--,f',,,:»11 , 014,1101;,,i - uzia ..-1,,,,, 5 , Ike.'- '''.":-.50,'71r. •S,•r-1,4:"4",:'',..); . „, ,s. ...,--,•-: .1., 211-;;,-FI,Arcriaclit.t. 1.1'. - , - .. ., -;,i5; - 5 ,--,iji-scaLielfrif:1•1;1411*-‘15',- <14 - "5-0$);:i"t.4:1k,/,-te,,,,t_.,,a34-5L, ''. , -1 ' • --r-_--tt.i-,;..".- •-*-,-.,!,-..---,t--'- --': , ,,,--..,,r-fr-a,•,,-----,„ ------,-:-‘,--- -- -,,,- - tie ,§...k. ,I - ,il-r611:4-4] ,4-4 i '„,.. ' `4—."1.-;:ltrit, "•;,c‘r.- ii CI 4 4 0,, 1.1f,44,4;,tv 4 c. -,. ' Tertlit4',kti#* .` - 1 1. .-- 7. r*,,arsa1i , 1 r ' 1 1r-1 5--kr41-15, : i ' ' tt.' -,,:21-1.15.1451 k - -i ,, -.4-11"'' ,1,,wp ;.i r ''. ,.,.• -: 9; . _ lt-4---•;;;;:r. .-.- - • 4 15.0:-.‘1. It-2k:ffre.:?. ' i -.11:4111,1t-Hi1.4:51 515",.,c;512i1:',1-e:!s' ., , _ -..._ . . -k ' li,ffici.:.],;:i•V..'1,4 . • -,,, .,- r•I'''•ec •, . -.5 After weigh-in, residential trucks will proceed to the Mixed Waste Processing MRF and back into the tipping area on the east side of the building. Distinct tipping areas (defined by portable concrete bunkers), and one or more of the four planned processing lines will be designated for the City. On- site traffic controllers will direct each truck to its designated tipping area. Signs in English and Spanish will also be posted with tipping instructions. In this way, the City's waste will be processed separately and diversion accurately allocated. Residential waste will be moved by loaders to the feed conveyors of the processing lines. Prior to sorting, source separated bags of yard waste will be separated from the mixed trash and loaded into roll-off bins for transport to the wood and yard waste grinding building. The feed conveyors will lead to an incline conveyor which will convey the waste up to an elevated sorting platform. The sorting platform is elevated to a height of approximately 20 ft. to allow roll-off bins to be positioned underneath. These lines will be manned by 8-16 sorters per shift. Sorters will recover recyclable material and drop it through slots in the sorting platform into the roll-offs staged below. At the end of processing the City's waste, the roll-offs will be transported to the Recyclable Material Processing Building where the material will be weighed, recorded, and prepared for market. Recovered materials will be weighed by material type. Anticipated recovery from the residential wastestream (single family homes) will be comprised primarily of portions of yard waste, corrugated containers, paper, glass, metal and plastic. 46 Residential Waste (Multi-Family Units) Residential waste from multi-family units (apartments and condominiums) is collected by front loaders with commercial waste from offices, retail stores, service stations, and others using bin service. Processing will be identical to that for commercial waste. Multi-family homes may participate in a bag program for yard waste and the bags will be pulled out of the mixed waste for grinding. Depending on the type of program instituted for multi-family (separate bins or bags), yard waste from multi-family units may go directly to the Green and Wood Waste Processing Building for grinding. Commercial Waste Elevated conveyor sorting lines and other manual methods will be used to separate and sort loads of commercial waste. Materials to be recovered will include: wood, corrugated containers, various grades of paper, glass, metals, and plastics. Front loaders collecting commercial waste will enter the site through the east gate and weigh in on the 70 ft. scales. They will then proceed to the Mixed Waste Processing facility where the trash will be tipped in designated area for the City. The commercial waste will be manually sorted on the tipping floor to remove yardwaste, large pieces of wood, corrugated, film plastic, and other bulky items. Loads with significant quantities of recoverable recyclables will be moved by loaders to one of four in-feed conveyors that will convey the material to elevated sorting platforms. Marketable mixed and special grades of paper, glass, plastics, and metals will be manually removed. 47 Residual material will be conveyed to the transfer area and loaded into the compactors. Empty collection trucks will exit through the north gate. Again, the City's waste will be run through the MRF separately and diverted material weighed on a per City basis. In this way, the City's diversion credit is accounted for separately. Industrial Waste Industrial waste, comprised primarily of C&D debris, will be delivered to the SAMRF by roll-trucks and processed by a combination mechanical and manual processing system to remove concrete, asphalt, wood, metal and dirt for recycling. The vehicles will enter the east gate, weigh-in on the southern truck scale, turn 180 degrees and proceed east to the back of the C&D Processing Building. Trucks will off-load debris into bunkers located across the east wall of the site. Separate bunkers will be designated for the City for accounting purposes. When enough C&D debris for the City has accumulated, it will be pushed by wheeled loader into the building and processed using a combination of mechanical and manual technologies and methods (screening, sorting, etc.). Recovered wood will be weighed and then pushed by loaders to the wood grinder in the Green & Wood Waste Processing Building. Bulk metal and inerts will be sorted into City-specific roll-off boxes, weighed, and shipped to local recyclers. Residue from the C&D sorting operation will be top-loaded into transfer trucks or roll-off containers that will be positioned 48 in a 10 ft. deep transfer ramp at the south end of the building. Empty C&D trucks will weigh out on the exit scales at the north end of the facility and leave through the north gate. Wood and Yard Waste Processing Grinding equipment and a separate building will be available for the chipping of wood, yard trimmings, and other green waste. The resulting material will be suitable for landfill cover, mulch, or feedstock for a composting operation. Wood separated from C&D debris and commercial waste, and yard waste will be transported from their respective processing buildings, weighed at the recycling center scales at the north end of the facility, and delivered to the Green & Wood Processing Building for grinding. Commercial landscapers will enter the facility at the east gate, weigh-in on a 70 ft. computerized truck scale, state the City of generation of their material, and proceed to the processing building. All material will be deposited on the concrete floor of the building. Designated tipping areas are not required since all the incoming material will have been weighed for the City at the incoming scales. Floor sorters will pull contaminants out of the material and a loader will feed it into an enclosed grinder. Processed material will be screened, stockpiled, and then loaded into trucks for sale as boiler fuel, soil amendment, or compost feedstock depending on markets. A dual, automated loading conveyor that travels over the trailer will be used to evenly distribute the ground wood and yard waste into the transfer trailers without the driver having to continually reposition the vehicle. The trucks will sit on axle scales to 49 optimize loading capacity. All loaded transfer trailers will exit at the north end of the site. Curbside Recyclables The SAMRF will have the capability to process source- separated curbside materials, and to further process the materials removed on the commingled sort lines. Curbside trucks will enter the facility through the east gate, bypass the truck scales, and weigh-in on one of two truck scales located on the west side of the Recyclable Material Processing Building. After weighing-in, trucks will back into the building and tip their newspaper in the newspaper sorting area in the northwest corner of the building. Trucks will then circle the building in a clockwise pattern and weigh-in on the scale again. The difference between the two weights will equal the amount of newspaper off-loaded. Newspaper will be pushed by loader onto a recessed feed conveyor and conveyed to an elevated sorting line where personnel will pull out contaminants. Clean newspaper will continue down the line and will be top-loaded into transfer trailers using an overhead, automated loading conveyor that evenly distributes the load throughout the length of each trailer. Collection trucks will then circle around the building and deposit the remaining portion of their loads (recyclable containers) in one of the City-designated concrete storage bunkers. Trucks will weigh-out on the scale one more time and leave the facility via the north gate. Curbside materials can be processed on the commingled sort line individually by City. For example, when the line is cleared from a previous City, loaders will retrieve the curbside 50 material from the next City and feed it into the sort line. Tin, HDPE, and PET will be exposed to a vacuum tube which will convey it across the building to elevated storage hoppers located next to the baler in-feed line. Each hopper will include a scale to weigh the amount of each material type sorted for that City. When enough of one material type has accumulated to bale the material it will be released from the hopper onto a recessed conveyor line which will feed the baler. Baled recyclables will be ejected out the baler and taken by forklift to the bale loading dock just east of the Recyclable Material Processing Building. Aluminum cans will also be recovered using vacuum tubes and conveyed to the north side of the building, weighed, crushed with a can crusher, and blown by air into a semi trailer which will deliver the cans to market. Bulky Item Recycling The City's bulky item collection program will be supported by the MRF. Bulky item loads received at the SAMRF will be directed to tip in the C&D building. Recyclable items will be separated from loads using a wheeled loader and loaded into roll-off bins stationed on the side of the tipping floor. Household appliances will be diverted and sold as scrap metal to approved processors to insure compliance with applicable regulations such as CFC removal. Wooden furniture will be taken to the wood processing building and put through the grinder. Bulky items that have minimal re-use or recycling value will be pushed to the transfer pit and taken to local landfills for disposal. 51 Arterial Waste Waste collected from City-owned solid waste containers on City streets will be received at the facility and processed over the sorting lines to recover recyclable materials at the Mixed Waste Processing Building. Public Tipping Publicly-delivered loads with a high content of recyclables will weigh-in and be instructed to proceed into the central area of SAMRF to tip their waste. A color-coded cone with a magnetic base will be placed on the hood of these vehicles. Traffic directors inside the facility will direct vehicles to the appropriate tipping area based upon the color of the cone. Loads with primarily C&D debris will be given red cones and directed to tip in the northwest end of the C&D building. Loads with primarily wood and yard waste will be given green cones and directed to tip in the Green and Wood Waste Processing Center. After tipping, vehicles will weigh-out at the exit scale and leave the facility by the north gate. Buy-Back Recycling Center The SAMRF will purchase recyclable materials from the public at the south end of the site. Residents will sort their materials into wheeled carts that will be weighed on a platform scale by the attendant. A fork lift with a rotating head will dump the carts into tilt bins and roll-off containers. B.O.P. DROP The SAMRF will provide space for the County to set up a receiving station for household batteries, waste oil, and paint (B.O.P.). The B.O.P. Drop will be located at the southeast 52 corner of the facility. With all public service functions located together at the south end of the site, residents will be able to conveniently drop off recyclable, waste, and B.O.P. items. Paint will be reprocessed by a paint manufacturer and returned and made available free of charge to Santa Ana residents and businesses for use in graffiti removal. Weighing of Materials The weighing of materials diverted and disposed is a critical element of the City of Santa Ana's ability to meet AB 939 mandates. The SAMRF will be equipped to provide clear, accurate weights for the City based on the actual amounts diverted and disposed. This differs from, and is more accurate than, other approaches which take averages based on SRRE data or periodic sorting of loads to get template compositions. The SAMRF will track material diversion and disposal from the City of Santa Ana by physically segregating the City's wastestream from that of other participating cities. This method will provide an exact accounting of the amount of material received, diverted and disposed by material type for the City. For residential, commercial, arterial and City government waste, two sorting lines will be dedicated for the City of Santa Ana in the Mixed Solid Waste Processing Building. Incoming trucks from the City will be weighed at the east gate for a total weight and proceed to tip their loads in proximity to the designated sorting lines. Waste will be segregated from other cities by portable concrete barriers. All material recovered across the sorting lines will be dropped through chutes into City-designated roll-off or tilt bins. When a bin fills with material, it will be replaced by an empty Santa Ana bin, taken to the Recyclable Material Processing Building, weighed and recorded and prepared and shipped to market. The quantity and type of material 53 will be entered into the facility's computer system under the City's account. Material which requires further processing before shipping to market, such as green or wood waste, will be weighed prior to processing. For industrial waste, C&D debris, and bulky items, trucks from the City of Santa Ana will weigh-in at the east gate for a total weight and proceed to tip their waste in City-designated concrete bunkers located just east of the C&D Material Processing Building. When a sufficient stockpile of material from Santa Ana has accumulated in the bunker each day, the C&D sorting line will be cleared of all existing material, and a loader will push the City's material into the building and processing will begin. When a bin fills with material, this bin will be weighed and the amount and type of material will be credited to the City. Material which requires further processing before shipping to market, such as green or wood waste, will be weighed prior to processing. For public loads, each driver will be asked to state the origin of their load and the type of material they are bringing to the facility. Public loads will be weighed and recorded in the facility's computer system. Depending on the type of material, public loads will be directed to one of the processing building and will tip their load in City-designated areas. The waste will be processed, weighed, and recorded as described above. Incoming waste that will not be processed will be weighed, the City of origin noted, and recorded in the computer system before being transferred to local landfills for disposal. All materials flow operations at the SAMRF will be controlled by a sophisticated PC-based software system designed to organize and simplify the entire inventory management process from weight ticket entry and contract allocation to shipment of processed inventory and management of activity reporting and billings. 54 This system will handle all accounting at the SAMRF including: • Processing and tracking weight tickets • Managing and billing • Shipping and collecting of processed inventory • Reporting to the regulatory agencies, communities, customers • Integrating with the financial accounting system By combining this system with designated tipping areas and independent processingareas for each participating City, SAMRF will be able to report the following information on the City of Santa Ana on a monthly, quarterly, and yearly basis: • Total tonnage delivered • Total tonnage disposed at landfills • Overall diversion percentage • Total tonnage diverted by material type • Cardboard PET • Mixed paper ▪ HDPE • Newspaper ▪ Wood • Aluminum yard/for • Tin Can broiler fuel • Bulk metal/white goods • Wood/yard • High-grade paper waste for compost or mulch 55 All scales used at the facility will be Weigh Master certified on a scheduled basis and will be maintained in accurate working order at all times. Transportation and Disposal of Residue Waste All non-salvageable waste and residual material from sorting operations will be transferred to trailers or shipping containers for transport to a landfill. As a result, rather than waste being hauled to the landfill in collection trucks carrying an average or 8 tons each, transfer trailers or containers will be used, each loaded with an average of 22 tons of waste. The number of trucks required to haul non-salvageable waste to the landfill will be reduced by approximately 75%. Great Western has identified minority contractors to utilize when and where possible. The SAM RF will have three load-out points; one each at the north and south end of the Mixed Waste Processing Building, and one at the south end of the C&D Processing Building. The latter will be a top-loading transfer ramp which will accommodate a single transfer truck or two roll-off boxes. Transfer trucks would back down the ramp onto axle scales to be loaded. A digital scoreboard overhead will give the loader operator the axle weights during loading so they can maximize legal loads. The Mixed Waste Processing residue will be loaded into one of two waste compactors: one each on the southern and northern end of the building. Transfer trailers will be loaded with compacted waste residue, scales beneath the compactors and trailers will insure maximum legal loads. All transfer trucks will exit the facility through the north gate and proceed to regional landfills. The compactor units will be able to load 100 tons per hour on a continuous basis, equivalent to four or five transfer truckloads. If one is down for maintenance, the other can pick up the slack by running 56 up to 24 hours per day. If both compactors went down at the same time during an emergency, the two easterly sorting lines will be designed so that a transfer trailer can back underneath the end of the platform and be top-loaded with residue falling off the sorting platform. Transfer trucks could also be top loaded in the C&D transfer area if needed. Trucks will exit the facility through the existing north gate after weighing out as needed. The primary location for disposal will be the Bowerman Landfill (Irvine), with alternate sites being Olinda Alpha (Brea) and Prima Deschecha (South County). Marketing Plan Recyclables Program - Developing a World - Wide Marketing Network Local Operations Waste Management's Orange County operations currently process and market approximately 3000 tons of recyclable material per month. In California, Waste Management will divert more than 150,000 tons of recyclable material in 1993, from more than one million households and thousands of business. We maintain a high quality standard and are proud of our track record in providing material to our buyers' specifications. Great Western Reclamation, through its processing arm, has been processing and marketing material for over 20 years. This extensive local experience, coupled with the ability to interact on a national and international scale, allows for great flexibility with our local operations product mix. This local operation will also support 57 an extensive local buy-back option for the residents of Santa Ana who choose to sell their material. National and International Operations Waste Management residential and commercial collection, processing and marketing efforts will generate approximately 4 million tons of recyclable material nationwide in 1993. This represents over 5 million residential customers and tens of thousands of commercial customers. These customers' materials are only truly "recycled" and diverted from landfills when they are converted into reusable materials. Fortunately, Great Western Reclamation has developed a marketing plan to ensure Santa Ana that material that is diverted from landfills for recycling stays diverted from landfills. Waste Management is the best positioned and most experienced company in the world to make this claim. The company utilizes the most comprehensive, well positioned recyclables marketing teams in the United States: Paper Recycling International (PRI) for paper sales and the Container Recovery Alliance (CRA) for can, glass and plastic sales, and Bio-Gro Systems Inc. for the marketing of the organic portion of the waste stream. As tonnages of secondary material entering the market increase, flexibility, quality control, and innovation in seeking out new markets become imperative for any recycling company. As the 20th century draws to a close, the reality of a global economy for recyclables marketing becomes apparent, reinforcing the importance of the PRI and CRA and Bio-Gro Systems network in the Pacific Rim and Europe. 58 Creating Recycling Partnerships Great Western Reclamation is a part of Waste Management's world-wide network of recycling and material processing facilities that are able to garner an unsurpassed position in the market place for the sale of recyclable material. During the late 1980's, Waste Management saw that the development of markets for recyclables was not going to keep pace with the supply of recyclables as massive new collection programs come on-line. Accordingly, Waste Management sought out partnerships with industry leaders in the use of recycled materials. These partnerships have developed into a vital component for assisting the expansion of recycling for Waste Management. Paper Recycling International (PRI) - Stone Container Waste Management recognized that with the largest single portion of the solid waste stream being paper (nationally and in Santa Ana), there was a necessity to integrate the end users of the recycled paper into the collection and processing of this waste paper. Thus, Waste Management and Stone Container formed the Paper Recycling International (PRI) in 1990. Since 1990, the PRI has effectively become the largest broker of paper in the United States. This status allows Great Western Reclamation to ensure the City of Santa Ana that paper recovered in our recycling operations will be converted into useful products. Stone Container is one of the world's largest manufacturers of corrugated cardboard, newsprint, and kraft bags. Stone's network of over 190 plants and mills produces almost 7 million tons of product in the United States, Canada, Europe and Mexico. The PRI also has established a significant position with the world export markets. The PRI is projected to export approximately 300,000 tons of waste paper to the Pacific Rim, Central and South America, and 59 Europe during 1993. This balance between domestic and local mills, and large consumers of waste paper overseas strikes the critical balance necessary to keep the supply of paper from Santa Ana and elsewhere moving into markets. These contacts and this knowledge of the international marketplace are unsurpassed by any other business or competitor. PRI's primary responsibility is to manage the marketing and procurement effort for baled secondary fiber for both principals. No other recycler or solid waste collector can meet the marketing performance of Waste Management and the PRI. Container Recovery Alliance (CRA) - American National Can Waste Management Inc. and American National Can formed the joint venture, Container Recovery Alliance (CRA), to market all cans and glass recovered through Waste Management recycling programs. American National Can is a world-wide leader in the manufacturing and marketing of aluminum, glass and plastic cans and packages. American National Can has extensive experience spanning two decades involving the utilization of recycled material in their production process. Again, the City of Santa Ana can be assured that the material separated and sold through the Santa Ana/City Cycle MRF will be converted into useful products and goods. The markets for these materials, particularly glass, have a substantially more local and regional flavor than paper. Waste Management will be able to support and develop local market options and alternatives through the strength of its joint venture relationship with American National Can. CRA combines American National Can's 40 years of experience as a multinational marketer and manufacturer of a broad line of metal, glass, and plastic packaging with Waste Management's Recycle America residential 60 recycling services which reaches five million households in North America. In addition to national arrangements that will benefit Santa Ana, Great Western Reclamation has formed strong alliances with Southern California area recyclers, beneficiators, brokers and extruders. These relationships are both good for the local economy and good for the City of Santa Ana by keeping costs down and supporting local businesses. Santa Ana materials will be marketed through local companies whenever possible for greatest local use (See list at end of marketing plan discussion). The strength of these relationships, coupled with our joint venture outlets and divisional experience, ensures markets for all Santa Ana materials even as the volatile commodities markets adjust for new and expanding recycling efforts. Bio-Gro Systems Inc. Besides paper, the single largest percentage of the waste stream (nationally and in Santa Ana) is wood and yard waste. Waste Management recognizes the importance of involving partners that specialize in the handling and treatment of the organic portion of the waste stream. Waste Management has turned to Bio-Gro Systems Inc., part of its Wheelabrator Technologies Inc. Clean Water Group, for the material processing and marketing for the organics produced from the Santa Ana/City Cycle MRF. Bio-Gro currently manages over 55 projects in the United States and beneficially land applies over 10,000 tons of material per day in 21 states. Bio-Gro Systems Inc. has 14 years experience in organic material management. 61 Marketing By Material Type Paper Great Western Reclamation utilizes existing paper markets for all grades of paper. We have domestic sales agreements in place for numerous grades of paper. Allan Paper Company in Baldwin Park, Smurfit Recycling in Torrance and Pomona and the PRI offer outlets for over eighty-eight grades of fiber products. A significant portion of Waste Management's newspaper is recycled through the Jefferson-Smurfit Paper Mill in Pomona, a PRI-facilitated contract using .approximately 800 tons of waste newspaperdaily to manufacture new newspaper which effectively competes with virgin newsprint. Waste Management also has the potential to ship directly to the Stone Container newsprint mill in Snowflake, Arizona. Market Conditions Market prices for newsprint and other paper grades fluctuate with the opening and closing of mills, breakthroughs in de-inking technology, the value of the dollar against foreign currencies, and general economic conditions. Current market conditions are hard hit by mill closures and the sluggish economy. Projected demand for recycled paper, new mills and capacities scheduled to come on line, combined with the eventual upturn in the international economy, will counter the decline, providing a more active marketplace for Santa Ana materials. As outlined earlier, PRI provides additional domestic marketing options to Stone Container mills and many other domestic paper mills. Export marketing options span the world with PRI experts marketing to Europe, Mexico, South America and Asia. The joint venture benefits both principals in providing stable consumption and 62 supply markets for secondary fiber, and in coordinating the secondary fiber marketing effort for the strongest possible return. Market diversity, buyer integrity, customer selection and long- term agreements are key factors in marketing secondary fiber. Great Western is well-positioned to market its materialsdue to the track record of Waste Management and PRI in each of these factors. Metals, Glass, and Plastic The company has established markets for glass, metals, and plastics. Our domestic sales agreements for these materials utilize existing brokers, extruders and scrappers, as well as the CRA. CRA serves as a facilitator for recycled material, bridging the gap between collection and return to the manufacturer, ensuring stability of supply and demand. The Waste Management/American National Can partnership formed under the CRA will help guarantee all the containers collected through Santa Ana will be recycled and diverted from landfills. The CRA acts as a marketing conduit for Waste Management aluminum, steel and glass, relying upon American National Can's extensive network of manufacturers. Market Conditions Current market conditions for metals are stable and consistent. Glass and plastic markets are more prone to volatility like the paper markets. Market conditions for these commodities are affected by California Redemption Value law, mining and petroleum concerns, as well as mill capacity and economics. Santa Ana metals will be marketed to firms like Proler International and Allan Company who will prepare it for smelting. Glass will be marketed to primary processors who convert it into furnace-ready cullet for furnaces in California and Mexico, operated by Owens-Brockway, California CRINC and En Vitro. Plastics will be marketed by resin type to 63 various Southern California processors and extruders, including Smurfit Recycling, Ecosphere Environmental, Telco Recycling and Envirothene. These firms wash, and pelletize the resins for reuse by the plastics industry. Wood and Yard Waste Bio-Gro, under its material marketing name AllGro Inc., was formed to bridge the gap between compost generators and the many markets for compost. Bio-Gro markets compost in bulk generated from recovery systems and from municipalities and processors generating material. Bio-Gro has developed an expanding market for compost that includes landscapers, contractors, farmers, golf courses, nurseries, greenhouses and land reclamation projects. Bio-Gro's primary responsibility is to provide efficient compost program operations and marketing. This includes identification of end-use markets, participation in educational programs, and demonstrations to broaden the customer base. Bio-Gro's promotional plan also includes advertisements, trade show attendance, seminars and technical support. Their complete marketing service provides all contact for product shipment, invoicing and payment collection services. All of the material that is not diverted into a composting operation will be channelled into any one of a number of Southern California wood boiler fuel markets all of which will qualify for landfill diversion credit. These markets will provide a cost-effective alternative for those materials that are not directed to a composting operation. Summary Waste Management and its joint venture partners in material marketing, Stone Container, American National Can, and Bio-Gro 64 have the marketing strength, the market positions, and the market relationships necessary to provide Santa Ana with the continued highest and best use of the material collected possible. The future support of recycling depends upon the ability to keep ahead of the waste stream that is evaluated for diversion. The comprehensive marketing team that Great Western Reclamation has put together for the City of Santa Ana will provide the necessary support to divert all of the material recovered well into the next century. 65 Sample list of recyclable material customers Recycling MATERIAL QUANTITY PRICE SPECS/OTHER TERMS/COND. BUYER ALUMINUM unlimited $.91/Ib loose or baled material Allan Co. unlimited $.42/Ib loose or baled material CRA GLASS Flint unlimited $65/ton no amber/green, ceramics Circo Recyclers unlimited $70/ton no amber/green, ceramics Cal. CRINC unlimited $70/ton no amber/green, ceramics Potential Ind. unlimited no amber/green, ceramics CRA Amber unlimited $45/ton no green, ceramics Circo Recyclers unlimited $45/ton no green, ceramics Cal. CRINC unlimited $45/ton no green, ceramics Potential Ind. unlimited no green, ceramics CRA Green unlimited $25/ton no amber, ceramics Circo Recyclers unlimited $25/ton no amber, ceramics Cal. CRINC unlimited $25/ton no amber, ceramics Potential Ind. unlimited no amber, ceramics CRA 3-Mix unlimited $(20)/ton no ceramics Circo Recyclers unlimited $0/ton no ceramics Cal. CRINC unlimited $0/ton no ceramics Potential Ind. no ceramics CRA FERROUS unlimited $37/ton loose material Proler Intl unlimited $60/ton baled material Proler Intl PLASTIC PET unlimited $.60/Ib loose or baled material Allan Co. unlimited $.60/Ib loose or baled material Smurfit Recyc. unlimited baled material Talco Plastics unlimited baled material Envirothene unlimited loose or baled material Cal. CRINC unlimited loose or baled material Ecosphere HDPE unlimited $.07/Ib loose material Smurfit Recyc. unlimited $.12/Ib baled material Smurfit Recyc. unlimited $.12/Ib baled material Talco Plastics unlimited $.12/Ib baled material Envirothene unlimited $.05/Ib loose material Ecosphere Mix 40 yd/day $.04/Ib loose material Smurfit Recyc. unlimited $.05/Ib baled material Talco Plastics unlimited $.05/Ib baled material Envirothene unlimited $.02/Ib loose material Ecosphere 66 Sample list of recyclable material customers `ecycling (Cont.) MATERIAL QUANTITY PRICE* SPECS/OTHER TERMS/COND. BUYER PAPER ONP #8 100t/mon $40/ton loose #8 special de-ink Smurfit ONP #8 unlimited varies baled #8 special de-ink PRI ONP #6 unlimited $10/ton loose #6 de-ink Allan Co. ONP #6 unlimited $10/ton loose #6 de-ink Smurfit Recyc. OCC unlimited $25/ton loose Allan Co. OCC unlimited varies baled PRI OCC unlimited varies baled or loose Smurfit Recyc. Mix unlimited varies baled PRI 67 I. PUBLIC EDUCATION 1. Overview As public awareness of the environment has grown, so has the need for accurate information regarding solid waste, disposal, and its affect on our surroundings. Santa Ana has made "Education 1st" its all encompassing Citywide theme. This theme is equally important to improving our environment by reducing waste and recovering recyclables. Recognizing this, Great Western Reclamation is poised to continue our successful efforts already in place, and develop and implement additional environmental outreach programs for the City, its businesses and its residents. Many of the programs are similarly applicable to residential, commercial and industrial customers alike. These programs are described first, and are grouped into the following categories: • Introductory and basic service information programs • Ongoing communication and programs • Special events and activities. Following this discussion, programs specific to three types of service are described: • Bulky Item Pick Up • Arterial Collection Program • City Collection Service All public outreach information will be reviewed and approved in writing by the City prior to printing and distribution. It is Great Western's standard practice to offer all information in both English and Spanish. 68 2. Introduction and Basic Service Information The purpose of the following programs is to provide residential and business customers with general start up and project-specific information about waste collection services. Sample brochures are illustrated on the following pages. • Develop and distribute bilingual brochures to all new start customers outlining basic collection and recycling services and procedures, and administrative information. This is particularly important since the planned method of recycling may not be familiar to customers. The focus of this piece will be the benefits to the City of Santa Ana, businesses and residents of the recycling program. • Develop and distribute a bilingual source reduction (reduce, reuse, recycle) brochure to be mailed directly to each customer. We will also highlight ongoing communication programs available to customers. • Develop and distribute a bilingual brochure focused upon yard waste diversion. • Develop and distribute a bilingual brochure focused upon the Santa Ana/City-Cycle MRF. 3. Ongoing Communication and Programs Consistent, informative and positive communication is critical to providing high quality customer service. It also serves as a public education tool and fosters a healthy "self-evaluation" of services, programs and activities which allows for adjustments and modifications as the needs of the City expand or change. In order to effectively provide for ongoing communication with the City and our customers regarding basic service and recycling, we propose the following: 69 Community/Government Representative • Designate a Great Western bilingual staff person as a full service community and government liaison. We believe that for the City's public education programs to be effective we must devote specific time and resources solely to this activity. This person will be responsible for ongoing communication with City staff, with the community (both individuals and groups or associations), and with the media (outreach activities). We believe that to be successful, we must work closely with the City and maximize the use of existing City programs and resources, such as the community development and neighborhood improvement programs. We must also be knowledgeable of and available to community organizations, as well as being available and responsive to individual customers. Media Relations • We will develop and foster working relationships with Santa Ana's and Orange County's media including bilingual and neighborhood news and reporters. • In order to create opportunities to inform the public about the positive programs being developed by Santa Ana and Great Western, the media relations program will include periodic editorial board meetings, letters to the editor, media releases, feature stories and tours. 70 Progress Reports • Develop quarterly and annual reports to the City providing comparative analysis of recycling and recovery efforts. • Review and report on the success of public education programs. • Organize publicity for programs and interaction with the media. • Report on basic service programs requested by the City such as residential and commercial bin required service levels. The reports may be separated by basic service, and recycling and recovery if desired by the City. • Information about waste reduction, material recovery and diversion will be provided not only in table format, but also in simplified visual graphics such as pie charts comparing waste reduction and recovery to previous quarters and years so that it can be easily used for council updates, community presentations and incorporated into other City reports. Newsletter • Develop quarterly bilingual newsletter to customers describing the City's progress in recycling and diversion, providing helpful tips, highlighting special events. Hotline • Continue the successful bilingual Santa Ana Recycling Hotline, and enhance this effort through additional information on the City's recycling goals and efforts to meet state requirements. 71 Annual Service Schedule Pamphlet/Notices • Develop a bilingual pamphlet containing service schedules, waste collection regulations and holidays, to be distributed annually. Continue publishing holiday observances in the local papers. 4. Special Events and Activities We propose to implement a comprehensive program of activities and special events geared toward increasing public awareness of Santa Ana's recycling programs, and education about our environment. These programs capitalize on Santa Ana's theme of "Education 1st" and will be prioritized for youth. "Cycler's—Great Western's Recycling Robot • "Cycler", Great Western Reclamation's recycling robot, has visited many non-profit organizations and schools, including Children's Hospital of Orange County. Great Western plans an extensive program to visit every school in the City of Santa Ana, public and private, bringing Cycler's reduction and recycling message to all school-age children from kindergarten to sixth grade. Cycler will enhance our public education efforts through additional community presentations on source reduction, recycling and yard waste diversion. Cycler makes a great addition to parades, carnivals and festivals, singing and talking about recycling and the environment with children and adults alike. 72 Workshops/Seminars Develop workshops and seminars to be conducted at community and business locations focused upon: • Yard Waste Diversion/Composting • Commercial Recycling • Source Reduction • Environmental Issues/Awareness Earth Day Awareness Program • Great Western will organize a series of events related to Earth Day including a press conference, school poster contest, and tours of the Santa Ana/City-Cycle MRF. Small Grants for the Environmental Program • Great Western will initiate a new grant program geared to teachers, schools, and youth clubs, whereby $500 grants will be awarded to conduct recycling and environmental theme activities such as science fairs, recycling/environmental curriculum materials, MRF tours, essay contests, public forums, etc. Each year, Great Western will host a reception for City leaders, recognize grant recipients, and publish and distribute a booklet chronicling all achievements. Integrated Waste Management Video • Continue to work with City of Santa Ana staff and Comcast Cable to produce an integrated waste management video. 73 5. Santa Ana/City-Cycle MRF Activities An exciting addition to Great Western Reclamation's educational efforts will be the Santa Ana/City-Cycle Material Recovery Facility(SAMRF). Included in SAMRF's design will be a visitors' center and viewing locations of the entire operation. SAMRF will introduce students, businesses and community groups, environmental clubs and Santa Ana residents to recycling. Staff, exhibits, and displays will illustrate the collection, recycling, processing and reuse process. At the SAMRF we will visibly demonstrate the intricacies of recycling markets and the variety of grades, alloys, and resins each material can be made of, and how those varieties affect each other in the recycling process. We'll also teach visitors about the impact of recycling and reduction, the amounts of pollution, water, energy and natural resources saved by recycling and reduction. We'll show them how their purchasing habits affect the SAMRF, and give them options and outlets for improving their environmental buying habits. SAMRF staff will be trained to help with special classroom projects on the environment and to provide teaching assistance on environmental issues to Santa Ana schools. The SAMRF program includes programs developed for elementary, middle school and high school students to take advantage of and learn about their environment. The SAMRF is designed to be a showcase of environmental education, to help those residents, businesses, students and community groups improve their understanding of the Santa Ana environment and that of the world. 6. Bulky Item Pick Up We propose a special public outreach program for the bulky item pick-up program. Free pick-up of bulky items two times per year per customer is a new service being offered to Santa Ana customers. We believe it is an opportunity to reduce the problem of illegal alley dumping. We want to make sure customers know about, and take advantage of this program. To accomplish this, we propose' a 74 direct mail brochure to each customer describing this service and providing a contact number. We will include a description of special services for senior citizens and the disabled, where our employees provide individual assistance for bulky item pick up. 7. Arterial Collection Program The City of Santa Ana's arterial collection sites will benefit from litter abatement information. A public display program, such as posters on arterial containers will keep litter control highly visible. We also shall seek donated PSA space on billboards located on major arteries to promote litter control. 8. City Collection Service We also propose to work directly with the City in informing residents of neighborhood clean up days. Again, roll-off service will be provided free of charge to the City for these neighborhood events. We will work with the City to develop flyers, and to prepare and distribute information about recycling programs at these events. 75 Sample Newsletter eIlls II 1 II Iii _r_lic It Scrita Ana VOLUME • 1 Citywide Recycling Program Thutnm pari des lexum A cum eo paridum es In ` IDE. truieEXPANDS buriustiumuti pos possi Out sut F loatue usum. Ea j �t� h4`y tu atom Ea 7.0 questions dos,in peritum �Ku p /f„r ».:si paxipaxi dos lexum cuatuatium tu. Thutum , it\1\ z,. s / ' Thutum dos lexum Thutumpaxi dos lexum turn so \\\\� cum so paridum es. In cum so paridum es. Ivpp pR \ \ �� paridum es. 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In cum so paridum es In 't � 0 ss 44.4„.3.... res 1 truiestim poe possi tut et truiestimpos possi tut et rr an: �` - u *,4,`��i lostus usum. Y .., ,, '17/%1;51,^T,^ 1 {I718� Do You Have alt ' s Es buriustium tu utum su t i% i`, questions dos,in peritum Hazardous Waste '14 " a'' \� cuatuatium tu.Thutum paid In Your Home? t` Y rj'// S, dos lexum turn so paridum , �WGk�L •!t'Oi�'S es. In truiestim pos possi Es buriustium tu utum su . , •, ,,��s� f" tut et lostus usum. Es questious dos, in peritum �s,�mii !7 j buriustium tu utum au custustium tu.Thutum paxi Su questious dos, in `\�� pF/0 i questious dos,in peritum dos lexum cum so paridum peritum custustium to custustium tu.Thutum paxi es. In truiestim pos possi Thutum paxi dos lexum . Cling�, "'4(as dos lexum cum so paridum tut et hiatus usum. Es cum so paridum ea In 'a o es.Inlakjrualksdfalkdiaor buriustium tu utum su truiestim pos possi tut et / ei.„01 / {\ ,' questions doe,in peritum lostus usum, Thutum paxi /,%/ i\ custustium tu.Thutum part dos lexum cum so paridum U /'/ %%i Good News For dos lexum cum BO paridum as. In truiestim poe possi �a Recycling es. In truiestim pos possi tut et lostus usum Es Y 9 {er, c.0•!Ilk tut et lostus usum. Es buriustium tu atom su • lostus usum.buriustium tu buriustium tu utum su questious dos,in peritum /J t j� utum su questions dos,in questious dos, in peritum custustium tu. Thutum i6/% �G� \ _ _ //i Thutum peritum pexi doslexumdosrn tu. custustium le um cum so t paridum paxi does. In truiestim cum so i\� / Z \ /�„ /, P P paridum ea. In stun. �j// ' cum so paridum as, In In truiestim poe possi poe possi tut et Isaias �. r truiestim pos possi tut tut et lostus usum. Es q, 01416tl4� 110141 buriustium tu utum su Es buriustium tu utum su ....:0O/r �0-/ questious dos,in peritum questions dos,in peritum custustium tu.Thutum pari custustium tu. Thutum \ dos cumtruiestim poe possi paxi doe lexum cum so ////// 4 r\ \` L, tut et utum susu dos, paridum es. In truiestim ll 10 incustustium tu. poa possi tut et lostusu nrdf Thutum pari dos ums buriustium tu utum txut4 lexum cum so paridum su questious dos, in �,tlA` on ti --:, .,t es. In truiestim pos peritum custustium tu. 0\i �i �`s possi tut et lostus Thutupa dos cumtruiestim /� usum. Es buriustium pos possi tut et utum susu s/�`;1\l tu utum au questious dos, incustustium tu. doe, is peritum Thutum pexi des lexum custustium tu. cusopari dam et lostus. mast Western Reclamation Sample Education Brochures in English and Spanish C�fyC:y�cle— Cit C Cle Cil I I I 1-4 liartlij 1 -41114 Salta Ana— Salta Ana WASTE COLLECTION UNA ASOCIASION AND ENTRE LA COLECCION RECYCLING PARTNERSHIP DE DESECHOS Y RECICLAJE s RESIDENT GUTA GUIDE PARA RESIDENTES e ` ,, s Lay 4c),...---14.\,. S/ 'V' Great Western Feclamalon ,f--,7, Greet Weelem Peclemapon .14::::1frcYcle L The Santa Ana Family 1 Santa Ana Place Santa Ana, CA 00000 Sample Education Brochure In English and Spanish atycyde CifyCycle (714 4 Sct taAna Santa Ana WASTE COLLECTION WASTE COLLECTION AND AND RECYCLING PARTNERSHIP RECYCLING PARTNERSHIP BUSINESS BULKY ITEM GUIDE PICK-UP 1/4.07.1 doc lnn � duceVo�+xr- UGSA 4/ creat Western Reclamation V � Great Westam fleclemallon The Santa Ana Family/Business 1 Santa Ana Place Santa Ana, CA 00000 y N N n G 2 o Q IX ryC ma a Z \ Z n \W O _ / W 0D1 } y c 0 Q0lx CC 3 cVWaWvm ZaHQQ C9 D 1— Jfi 6cn lairs U h W V g`1 w Z Qat �'r I � 1 i = I ell U0 o d z a >c `" OQW0 a > aQ ® cc a O W oD Z vIi ~ ., 2_ L' W _ z OUlig V Q cp z Z W W V I Mat" IF Q Co o U G. w i ATTACHMENTS "Humpback" Container Diagrams Vehicle Maintenance Form Pre-employment Requirements Special Waste Questionnaire Route Audits CVT Response Letter 76 "HUMPBACK" CONTAINER DIAGRAMS 03-01-1993 16:21 619 SSB 1368 WMI SERVICES 2 P.02 1 �. . 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CI - oc LL acc. co CI M : C 0 Li- c0*3 0 '2 o cc In M .--I- , cc z z 0 P as C1) LEI aa0 LL 03 CC =0 03 t- Ec cc 0 I- 0 cc M z CD 0 '1 o• c) LIJ O. a ct I w a u. re 0 a- z 4r. 12z cc o a- a o oe ec E Z (A Z z ,Tc1,1<re 0 =0 Oa U) In 0 u) ow al = ...c.,2: ca = IL CO 0 •— #Z.D? CC C° xa. It C/J m 0 — ,z Lai CC ILI Ln o < z Z IJJ C/) cc,5 Cfl 5 w al Z 0 Z -I.0 w 4 w 4 m oc 0 - CT) CL 5 0 E co < rm> cc ,..,.0 co I- Int 2 LLI J—LU 6 <dm --07 cn < m o 5 co co o cc .zc ce < Cla LU CC CC 2 0 Z U.I 0 0 < — 2 U Waste Management of North America, Inc. r �( �\ CONTAINER CONDITION REPORT VEHICLE CONDITION REPORT Date Driver Unit# Division _ Date TIME MILEAGE HOURMETER Reported by START a.m. mi. hrs. Customer Route# a P.m .m. p.m: . mi. hrs. Location p.m. Container: Size Type Unit# Out In Out In Bound Bound Bound Bound Condition Checks Checks Amount Fluid Checks Checks Amount Fluid Needs ❑ ❑ _ Fuel (gals.) ❑ ❑ Coolant (gals.) Good Fair Attn. ❑ ❑ Eng.Oil (qts.) ❑ ❑ Auto Trans. (qts.) ❑ ❑ Hyd.Oil (gals.) ❑ ❑ Other Covers ❑ ❑ NO DEFECTS—Condition of Vehicle is satisfactory Casters ids/Doors Repairs Further Work If items need repair,check below and describe. Completed Scheduled I"runnions/Pockets U ❑ Body Metal/Damage Side/Top ❑ ❑ Brakes Floor ❑ ❑ Cab—Items&Controls Tailgate ❑ ❑ Clutch ❑ ❑ Elec.Sys.— Hinges/Locks ❑ ❑ Engine&Fuel Frame Rails/Crossmembers ❑ ❑ Exhaust&Cool. Rollers ❑ ❑ Fifth Wh.—Hitches—Dollies Pick Up Hook ❑ ❑ Gauges—Radio ❑ ❑ Hyd.System—Cycle Tarping Rails ❑ ❑ Lights—Reflectors Cont. Stops ❑ ❑- Safety Equip. Safety Chain ❑ ❑ Safety Systems Appearance/Paint ❑ ❑ Susp iDg Axles,Springs ❑ ❑ Tires, Rims, Lugs Remarks: ❑ ❑ Trans.—Driveline THIS SECTION IS TO BE COMPLETED BY A SUPERVISOR ❑ ❑ Winch,Cable,Chains ❑ ❑ Other Explain how damage occurred: Explanation: operations incurred customer incurred DRIVER DRIVER What Happened? INITIALS INITIALS Repair on Site? yes no 'flange Cont. yes no _ .;hanged: Date by Driver Signature Date /___/ Operations Signoff Maint.Sign Off Date____/___/ Referred to Sales: yes no Driver Review Date___/ WMNA 1009 11/88 C) Pdnled on recycled paper. ORIGINAL TO SHOP / COPY TO OPERATIONS / HARD COPY STAYS WITH VEHICLE WMNA 1010 (REV.5/88) Pr,n,ed on re,ycied paper rd SUPERVISOR'S REPORT OF VEHICLE CONDITION DIVISION: DATE OF INSPECTION: INSPECTED BY: REVIEWED BY: Signature/Title Signature GM/OM UNIT NUMBER: TYPE NA NA CAB/CHASSIS GOOD Needs Attention VEHICLE BODY GOOD Needs Attention Mirrors Good Condition Head Lights Rear Handholds Marker Lights Mud Flaps Back-Up Lights Cables/Chains Brake Lights(Redundent) Cable Safety Hook Tail Lights Packing Blade Turn Signals(Redundent) Hydraulic Hoses Work Lights Turn Buckles Mid Body Turn Signals _ Packing Controls Label Flashers Clean Between Cab and Body Windows Clean Battery Disconnect Cab Seat/Seat Belt Back-Up Alarm Cab Clean Fire Extinguisher Clutch/Brake Pedal Pads Emergency Triangles Steps/Front&Rear FEL Hopper/Door Interlock Cab Handholds FEL Back Safe Device Cab Latches Roll Off Trucks Cable Guard Neutral Transmission Interlocks Steering Stabilizer (Automatic Only) Safety Decals(ANSI) Reflective Tape on Body Sides Tires COMMENTS: REG 118 THOMAS PRINTERS•(714)642-2394 SAFETY PATROL OBSERVATION REPORT DATE: TIME: AM/PM UNIT#: DIVISION: LICENSE# _ LOCATION: DIRECTION OF TRAVEL: N S E W MILES OBSERVED: TYPE OF VEHICLE: R/L F/L R/0 S/L T/T POL OTHER CONDITIONS VISIBILITY: GOOD FAIR POOR VEHICLE LIGHTS ON: YES NO ROAD CONDITION: DRY WET ICE/SNOW TRAFFIC: HEAVY MEDIUM LIGHT POSTED SPEED LIMIT: OBSERVED SPEED COMMENTS: DRIVER PERFORMANCE YES NO YES NO YES NO Adequate Travel Distance Proper Lane Change Makes Complete Stop Proper Passing Correct Speed for Conditions Yields Right-A-Way Proper Use of Turn Signals Proper Turns Proper Backing Proper Parking Obey Traffic Signal/Signs Obstructing Traffic Unsafe Work Practices Observed YES NO, If Yes, Explain: COMMENTS: VEHICLE VEHICLE APPEARANCE: GOOD FAIR POOR ADEQUATE MIRRORS: YES NO LIGHT DEFECTS: YES NO VEHICLE PROPERLY TARPED: YES NO COMMENTS: DRIVER: SUPERVISOR: OBSERVER: REG115 GENERAL MGR—WHITE DRIVER—YELLOW SUPERVISOR—PINK PRE-EMPLOYMENT REQUIREMENTS GREAT WESTERN RECLAMATION OPERATIONS PRE-EMPLOYMENT REQUIREMENTS FOR DRIVERS EMPLOYEE: D.O.H: Ensure AA/EEO Guidelines are Met Applicant submits completed application and DMV print out Application is logged on Application Flow Log Interview is conducted and Candidates Evaluation Report is completed (Interview includes job description, pay rate, hours, etc). - Pre-employment Driving Test is given and documented Determination is made as to whether the applicant is a candidate for employment - If applicant is a candidate for employment, Background check is conducted and documented Authorization for pre-employment physical and Substance Abuse Testing is obtained and an exam scheduled Notification of new hire is given to Operations, Maintenance, Personnel & Safety and training orientation is scheduled Employee is given tour of Division by Supervisor and introduced to key personnel Employee is issued to time card and instructed to report for orientation/training as scheduled. New Hire Requirements completed Operations Manager/Supervisor Manager �� OPERATION/TRAINING FORMAT FOR NEW DRIVERS DAY ONE - OPS/PERSONNEL 1. Operations Manager/Supervisor informs employee of orientation schedule and what will take place in the next four to five days. 2. Day One will consist of: a) Employee reports to operations for start of new employee training/orientation b) Employee views Video of"Waste Management Today" and "Driven by Pride" c) Operations Manager explains policies and procedures d) Operations Manager discusses scope of business, routes, landfill, etc. e) Personnel File/Employee Benefit Packet and operations forms are issued and Supervisor reviews forms with employee (See Attachment #1) f) Employee completes forms and written tests are reviewed and documented by Supervisor g) Employee reports to Personnel Clerk for Explanation of Benefits and Union Procedure h) Completed forms are viewed by Personnel Clerk and a Personnel File Established New Hire Operations/Personnel Requirements completed Operations Manager/Supervisor Personnel Clerk Employee DAY TWO - SAFETY 1. Employee reports to safety for orientation/training 2. Day Two includes: a) Safety Training Handouts (See Safety Packet) b) View Videos (See Safety Packet) c) Employee is issued and receives training on Personal Protective Equipment d) Safety Coordinator reviews with employee: 1. Division Safety Program (includes Company) 2. Special Waste Program 3. Hazardous Communications/Right To Know 4. Emergency Response Procedure 5. Spill Procedure 6. Accident Reporting Procedure 7. Defensive Driving 8. Fire Extinguisher Training 9. Tag & Lockout e) Employee is added to DMV Pull Program f) Personnel Snapshot New Hire Safety Requirements completed Safety Coordinator Employee DAY THREE - MAINTENANCE 1. Employee reports to Maintenance Manager 2. Day Three consists of: a) Maintenance Manager shows employee various vehicles used in operations and gives overview of type of unit employee will be operating b) Maintenance Manager reviews vehicle operations manual of vehicle employee will be operating c) Maintenance Manager reviews VCR with employee and addresses any questions d) Employee is asked to conduct actual pre/post-trip inspection and complete a VCR e) Maintenance Manager reviews VCR, corrects any errors and reviews with employee f) Maintenance Manager demonstrates how to properly load vehicle he will be operating g) Maintenance Manager demonstrates basic hydraulic systems on the type of unit he will be operating New Hire Maintenance Requirements completed Maintenance Manager Employee DAY FOUR 1. Employee reports to Operations 2. Day Four will consist of: a) Employee receives review of Operations paper flow, i.e. completion and submission of route sheets, trip sheets, etc. b) Employee receives review of Landfill rules and regulations, and radio procedure c) Employee begins driver training 30 - DAY EVALUATION 30 Day Probationary Evaluation Complete Driver Equipment Qualification 30 - Day Driver/Operator Evaluation Thirty (30) Day Evaluation Requirements completed Operations Manager/Supervisor Employee ATTACHMENT #1 OPERATIONS: 1. Written DOT Exam 2. WMNA Written Knowledge Test 3. Record of Road Test 4. Driver Operator Evaluation (Part I) 5. Driver Operator Evaluation (Part II - 30 Days) 6. Employee Agreement 7. Acknowledgement of Drug & Alcohol Policy 8. Driver Certification of Violations PERSONNEL: 1. Employment Application 2. Supplemental Application 3. Copy of Driver's License 4. Copy of Social Security 5. Copy of Medical Exam Card 6. Candidate Evaluation 7. Employment Eligibility Verification (1-9) 8. Written Reference Report 9. Personal Data Information 10. Employment Agreement 11. Tax Withholding W-4 12. Life Insurance Enrollment 13. United Way Pledge Card 14. Union Enrollment Cards GREAT WESTERN RECLAMATION EMPLOYEE PERSONNEL FILE CHECKLIST EMPLOYEE D.O.H: OPERATIONS: Drivers Certification of Compliance Driver's Written Knowledge Test Driver's D.O.T. Written Examination/Certification Certification of D.O.T. Road Test Initial Driver/Operator Evaluation Part I Initial Driver/Operator Evaluation Part II Driver Qualification Record Driver's Written Knowledge Test Compliance Riverside County Judgement Pre-Employment Road Test Video "Waste Management Today" Tour/Information of Key Personnel PERSONNEL: Employment Application Copy of drivers License Copy of Social Card Copy of Medical Exam Card Candidate Evaluation Report PERSONNEL (Cont'd): Employment Eligibility Verification (I-9) Written Reference Report Personal Data Information Employment Agreement Tax Withholding W-4 Life Insurance Enrollment Supplementary Employment Application United Way Pledge Card Union Enrollment Cards Authorization for Payroll Deduction Application • Teamsters Miscellaneous Security Joint Council of Teamsters Acknowledge Drug-Free Work Place SAFETY: Personnel Snapshot Acknowledgement Equipment Issue Safety Program Includes Co. rules/regs, attendance, disciplinary policies Special Waste Training Hazardous Communications/Right To Know Emergency Response Procedure Spill Procedure SAFETY (Cont'd) Accident Reporting Procedure Defensive Driving Fire Extinguisher Training Tag & Lockout Added to DMV pull MAINTENANCE: Maintenance Orientation Completed EMPLOYEE: D.O.H. I have received a written copy of and understand: Division Safety Program which includes Company Rules and Regulations and Attendance Policy Division Hazardous Communications Program Division Emergency Response Program Special Waste Handbook Facts About Workers' Compensation Federal Motor Carrier Safety Regulations Employee Safe Driving and Safe Working Practices I understand that it is my responsibility to comply with the standards set forth in these programs. I further understand that failure to do so could result in disciplinary action up to and including termination. Employee Date OPERATIONS TRAINING PROGRAM CHECKLIST DIVISION: EMPLOYEE TYPE OF EQUIPMENT: _ Roll-Off _ FEL Sideloader Pickup _ Container Delivery Truck Other Truck Make Model Year Engine Trans Body Make Model Year Size Instruction/Training has been given on the following: ACKNOWLEDGMENT GENERAL Date Driver Instructor A. Company Orientation Tour, Introduction to Key Personnel Videos "WM Today" & "Driven By Pride", Explanation of Benefits VEHICLE A. Type & Particulars of Vehicle Operation's Manuals; Gauges, controls, etc., Hydraulic system; VCR's Post/Pre- Trip Inspections; Battery Disconnect; Emergency Triangles; Low-Air Warning System; Proper loading/packing procedure OPERATIONS A. Hooking up of containers B. Dumping of Containers Correct lifting/methods; Loading of container onto trucks; setting off of containers; Tarping of containers; Route Direction/Schedules OPERATIONS (Cont'd) C. Dispatch Procedure Scope of Route/Service Area; Use of radio; route sheets, trip sheets, paper flow COMPACTOR CONTAINER EXCHANGE Operation of compactor; Pinning procedure; container removal & hookup LANDFILL A. Driving Procedures Speed, spacing between vehicles; proper use of transmission B. Site Operations Opening of doors/hoppers; dumping of load; cleaning requirements; towing procedures SPECIAL INSTRUCTIONS Potential clearance dangers, Hazardous Materials, Truck fires, Hot loads, Unstable containers, etc. COMMENTS: Operations Manager Date SPECIAL WASTE QUESTIONNAIRE CONTRACTOR'S DEFINITION OF SPECIAL WASTE 1. "Special Waste" means any waste, from anon-residential source,meeting any of the following descriptions: a. A special containerized waste (e.g., a drum, barrel, portable tank, box, pail, etc. ) b. A waste transported in a bulk tanker. c. A liquid waste. d. A sludge waste. e. A waste from an industrial process. f. A waste from a pollution control process. g. Residue and debris from the cleanup of a spill or release of chemical substances, commercial products or wastes listed in a.-f.or h. h. Contaminated soil, water, residue, debris and articles from the cleanup of a site or facility formerly used for the generation, storage,treatment, recycling, reclamation or disposal of wastes listed in a. -g. 2. "Miscellaneous Special Waste."Any waste meeting the descriptions which follow is a"special waste,"but is referred to as "miscellaneous special waste." a. Chemical waste from a laboratory. (This is limited to discarded containers of laboratory chemicals, lab equipment, lab clothing, debris from lab spills or cleanup and floor sweepings.) b. Articles,equipment and clothing containing or contaminated with poly-chlorinated blphenyls (PCB's). (Examples would be: PCB capacitors or transformers,gloves or aprons from draining operations, empty drums that formerly held PCB's, etc. Note: PCB solids, semi-solids or liquids delivered in bulk or drums are not "miscellaneous special waste,"but are "special waste.") c. "Empty"containers of waste commercial products or chemicals.(This applies to a portable container which has been emptied, but which may hold residuals of the product or chemical. Examples of containers are: portable tanks, drums, barrels, cans, bags, liners, etc. A container shall be determined"empty"according to the criteria specified at 40 C.F.R. §261.7.) d. Asbestos containing waste from building demolition or cleaning.(This applies to asbestos-bearing waste insulation materials, such as wall board, wall spray coverings, pipe insulation, etc.Note: asbestos-bearing industrial process waste is a"special waste,"but not a"miscellaneous special waste.") e. Commercial products or chemicals:off-specification,outdated,contaminated or banned.(This also includes products voluntarily removed from the market place by a manufacturer or distributor, in response to allegations of adverse health effects associated with product use.) f. Residue and debris from cleanup of spills or releases of a single chemical substance or commercial product or a single waste which would otherwise qualify as a miscellaneous special waste.(Note:residue and debris from spills or releases not meeting this definition are "special waste"not"miscellaneous special waste.") g. Waste from a medical practitioner, hospital, medical clinic,nursing home, medical testing laboratory, mortuary, taxidermist,veterinarian,veterinary hospital or animal testing laboratory.(This includes any waste produced at these facilities, except residue from incinerators, septic tank pumpings or wastewater treatment sludges which are all "special wastes,"but not"miscellaneous special wastes." Note:discarded chemicals from the above facilities should be treated as"chemical waste from a laboratory,"as provided in subsection 2.a. above.) h. Animal waste and parts from slaughterhouses or rendering plants.(This excludes wastes from fur or leather products manufacturers which are"special waste.") i. Waste produced by the mechanical processing of fruit,vegetables or grain.(This includes such wastes as rinds, hulls, husks, pods, shells, and chaff. Food processing wastes which are aqueous or sludges, or which have been contaminated with dyes, additives or preservatives are"special waste", but not"miscellaneous special waste".) j. Pumpings from septic tanks used exclusively by dwelling units.(Single family homes, duplexes, apartment buildings, hotels or motels.) k. Sludge from a publicly owned sewage treatment plant serving primarily domestic users.(i.e., with no substantial industrial or chemical influent.) Grease trap wastes from residences,restaurants,or cafeterias not located at Industrial facilities. m. Washwater wastes from commercial car washes.(Note:this does not include facilities used for washing the exterior of bulk chemical or waste tank trucks or for washing out the interior of any truck.) n. Washwater wastes from commercial laundries or laundromats. (Note:this does not include waste from a dry-cleaning facility or waste from a commercial laundry used by an industry to wash chemical-contaminated clothing from its workers;such wastes are"special wastes.") o. Chemical-containing equipment removed from service.(Examples:cathode ray tubes, batteries, fluorescent light tubes, etc.) p. Waste produced from the demolition or dismantling of industrial process equipment or facilities contaminated with chemicals from the process.(Note:chemicals or wastes removed or drained from such equipment or facility are"special wastes.") q. Closed cartridge filters from dry-cleaning establishments.(Such filters being used to filter used dry-cleaning fluids or solids.) ROUTE AUDITS —...m.------ --.------_- -::--- ..........— -,-.. ..,_-. --4a,..,....---camk-.._.-_____.c.--.--a• .,- Kt -*'.. --,"' , .K, :' ., ,• :* 4 "'„ „ "" 4,4 " 4. ,. ‘ .. „ .{ .: ',...,: ' > ): .. .... ' .. 0 iE UI '' '' ' .. . ,.. .. ., , .. .. .. ', .. 'T . `,....., ',... Th. ... .. ''... .. .... '.... ' % . ... .. ' . ' ,...e' , >- o " .„ .1 :4. ' .. . ' . .„..* ,,,. a ' v ., .„, • ' ' . . ' .. 8 en a.3 co 1- ... . - - .' '- ; \ .. ,'' ; ' ' ., . ' • • - - ' , , . . . , ma •-•ct W-NW 51C11 , "4„, "„ : , , , , , • , . CCM Isl0021-1t • . . ' ' '';''' , , . -4, , . ,o Ow , 0 , -4 „ , ' , ' 4.- 4 !.,,„ • , , =, ', r -, ' •., ". `, '.• • , ' = id , . zz 0001m oo 00 . , ..„ ,, , .. „ ; .,... , ,,, . .. „„ . . , , •' . - , „ , 0I-Xiacc , . ,: ; , . . ' • , , „ , , a , 0 -CCILICO • . - , ' - , CO .„ - " , " , ' 4, • . , , - , , ' Zo OC -ZCA-0 . • , ' , , -. ' 4 , , • , • . . .' 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Th. . • ,. ,. -, , ., , „ , . . t , • .,:: r::: , , , • 1 , ,.. ., • , cc cc , . . m . , . . .. , , , . z , - ci) - • ›- 0 ' . . , , . , . . . , z , UJ o . . „ , . 0 0 ,r z „ - , • CVT RESPONSE LETTER all AMR zs Conserving America's Resources mow CONSOLIDATED VOLUME TRANSPORTERS i i TO: Prospective Proposers to the City of Santa Ana for Municipal Solid Waste Collection & Recycling Request for Proposals, dated January, 1993. Taormina Industries is pleased to offer waste processing and recycling services at our CVT Regional Material Recovery Facility located in Anaheim, California for use in response to the Request for Proposal by the city of Santa Ana. The price schedule listed below is inclusive of all costs, including but not limited to, processing, landfill disposal, administrative reporting and record requirements and specified waste reduction guarantees. If you have any questions or if we could be of additional assistance, please do not hesitate to call Dave Ault at (714) 630-8610. Type of Municipal Solid Waste Price Per Ton Single Family Residential $49.75 Single Family Residential - Separated $34.75 Multi-Unit Residential $49.75 Multi-Unit Residential - Separated $36.75 Commercial $47.75 Commercial - Separated (Wet/Dry) $43.75 Industrial $47.75 Industrial - Separated (Wet/Dry) $43.75 Green (yard) Waste - Separated $28.00 plus disposal The CVT Regional Material Recovery Facility is fully permitted and has the operating and permitted capacity to meet all requirements as specified by the City of Santa Ana's Request for Proposal. Effective February 24, 1993 P.O. BOX 309 • 1131 NORTH BLUE GUM ST. • ANAHEIM, CALIFORNIA 92815 • 714/630-8615 • FAX 7141630-8082 100%Recycled Paper atycyde DESCRIPTIO \ OF PROPOSED EMERGENCY SERVICES INTRODUCTION Great Western Reclamation has an emergency response plan in place, should we ever be called upon to provide emergency services to Santa Ana. The following section describes the pertinent components of the "Great Western Reclamation Emergency Plan" (updated December, 1990), including key personnel and availability of equipment. Our response plan covers a wide range of potential emergencies, including emergency situations on-site at our facilities. For the purposes of this proposal, we have highlighted the information relating specifically to provision of emergency support to Santa Ana. In the event of an emergency, our primary focus will be ongoing communication with the City and provision of needed equipment and service. Additionally, our response plan takes advantage of the fact that we are affiliated with Waste Management, Inc., and have at our fingertips regional and national support resources. We have an exemplary record of providing emergency support services. The following are examples of emergency situations where the company has provided such support: • Los Angeles Civil Disturbance • Landers Earthquake • Tijuana Floods • Hurricane Andrew • Hurricane Iniki • 1 III. DESCRIPTION OF PROPOSED EMERGENCY SERVICES A. COMMUNICATION We believe the first critical element of any emergency response plan is close communication with the City. In the event of any emergency, Great Western will commit our top management to work directly with the designated City staff. Our communication will be ongoing throughout the period of the emergency, providing key information to City management such as location of equipment, progress of clean up or other activity, reporting of findings in the field and any community or media inquiries as appropriate. Additionally, our emergency plan clearly outlines the lines and hierarchy of communication internal to Great Western Reclamation. 2 B. PERSONNEL The current list of key officials at Great Western is provided for your information. Should the individuals change, Great Western would update this contact list for the City. In addition, Great Western Reclamation maintains a list of key personnel in corporate office departments and 13 regional divisions that are able to provide emergency support and advice. In the event of an emergency, Great Western Reclamation has the internal resources as well as nearby affiliated facilities that can provide equipment, man power and expertise in the event of an emergency. This increases our capability to support an extensive clean-up project during a City wide emergency. Great Western Reclamation plans consist of established communication lines between company personnel and civil authorities as well as management succession plans that will enable different levels of management to take action during an emergency. 3 C. STAFF AND EQUIPMENT FOR EMERGENCY SITUATION The following is a description of the vehicles and equipment that will be available to the City during an emergency: 1. A minimum of 62 (3) axle front loading trucks with each truck having a 38 cubic yard capacity and a (1) to (2) men crew. 2. A minimum of 13 (3) axle roll-off trucks with each truck having the capacity of servicing 10 to 50 cubic yard containers. 3. Toilets, fencing and lighting equipment will be available. 4. A minimum of 50 (3) yard bins. 5. A minimum of 100 drop off bodies of 10 to 50 cubic yards. 6. Vehicles and equipment will be stored at 1800 South Grand Avenue, Santa Ana, CA or at a designated alternative site if damage has occurred at the Santa Ana site. 7. Additional equipment and staff, if required, will be called from our (13) Southern California divisions. The decision to obtain additional equipment and personnel will be determined by the scope and severity of the emergency situation. 4 D. SUMMARY OF EMERGENCY PLAN Great Western Reclamation's Emergency Plan outlines clear, detailed responses for emergencies that may occur "internally" at a Great Western facility, as well as "externally" in the City and requiring action on the part of Great Western. The plan covers the two basic areas of administrative activities, and specific incidents. The administrative activities section includes detailed discussion of the following components: 1. Description of the facility 2. Inventory of critical areas, contractor resources, employee skills, vital records 3. Alternate locations 4. Preparatory Activities (Communications,Training, Emergency Organization) 5. Response Activities 6. Personnel Movement 7. Medical Emergencies 8. Recovery (personnel support, reporting) In the specific incidents section, response activities for the following potential emergencies are described: 1. Fires 2. Spills/Release/Emissions 3. Natural Disasters (earthquakes, floods, tornados, hurricanes) 4. Bomb threats 5. Demonstrations/strikes 6. Systems-related emergencies For each of the potential specific incidents, the emergency response plan includes information and instructions regarding preventive or preparatory activities, training and education, situation analysis, monitoring and reporting, shelter, and "after the event" instructions. These general instructions are supplemented by the communications, personnel and equipment plans identified above. 5 Great Western Reclamation understands the chaotic environment that can follow after an emergency, however, we are confident that we have the resources and ability to respond to an emergency situation within four hours of notification by the City of Santa Ana. 6 GREAT WESTERN RECLAMATION Emergency Plan Response Personnel Name Position Home Phone Number David Ross Division President (714) 951-3073 Ed Caliri Operations Manager (714) 551-9149 Jose Loaiza Maintenance Manager (714) 953-1952 Brad Nye Office Manager (714) 770-9852 Lucio Aguilar Commercial Supervisor (714) 545-7179 Jacqualine Turner Administration Assistant (714) 229-4925 7 citycycle O. Section IV I_VIPLEVIE\TATIO \ PLAN INTRODUCTION This component will provide a critical path plan covering the logistics of service implementation. While this section would be particularly relevant if a new provider were selected by the City, significant changes to basic collection services are not planned by Great Western Reclamation. Consequently, we have focused this section on the new material recovery and diversion program, and facility implementation. 1 IV. IMPLEMENTATION PLAN A. TRANSITION Selection of Great Western, the City of Santa Ana's current collection contractor, will not require a transition of collection service providers which will insure the City of an uninterrupted continuation of its present collection services. There will not be a need for large scale equipment procurement and Great Western's facility, located in the City, will continue to serve as the service base. Great Western Reclamation's existing personnel will continue to perform their assigned tasks without the training and/or retraining which will be necessary for a new provider. Existing routing and customer service will continue without interruption. Although it will not have a material impact on the customers, Great Western Reclamation will be adjusting its commercial and residential bin routes to enhance the type and amount of recoverable material in selected loads during the material recovery implementation period. 2 B. DIVERSION TO MATERIAL PROCESSING FACILITY Listed below, by service type, is the schedule anticipated for the phasing of total material recovery processing during the initial contract year. During this period the amount of waste diverted to the MRFs will be monitored monthly to insure that, at a minimum, the required one-third, in the first six months and two-thirds during the second six months are diverted. It is anticipated that most of the bulky items collected will be diverted for recycling beginning at contract start-up on July 1, 1993. 1. Residential As stated in section II-A (Basic Collection Services) Great Western Reclamation has 19 residential routes within the City of Santa Ana. Commencing July 1, 1993, Great Western Reclamation will assign 1/3 or (7) of its residential routes to Great Western Reclamation's designated Material Recovery Facility (MRF) each service day Monday through Friday. The MRF will sort and retrieve recyclable materials from the solid waste stream in accordance with the RFP and in compliance with the Integrated Solid Waste Management Act (AB 939). The assigning of (7) routes will allow Great Western Reclamation to direct more than 1/3 of its Santa Ana residential solid waste tonnage (approximately 140 tons) to the MRF for sorting. Beginning January 1, 1994, Great Western Reclamation will assign 2/3 or an additional 1/3 (6 routes) of its Santa Ana residential routes to the MRF for sorting. The additional tonnage diverted to the MRF will be approximately 130 tons per service day. Finally, on July 1, 1994, Great Western Reclamation will assign the remaining 1/3 (6 routes) of Santa Ana's residential routes to the MRF for sorting. The additional tonnage diverted to the MRF will be approximately 130 tons per service day. The aforementioned schedule for the diversion of Santa Ana's residential solid waste from the landfill to the MRF will provide Great Western Reclamation with the ability to fulfill its obligation to meet compliance of AB 939 and the RFP (See Exhibit). 3 'ttA M SSS:t f..&•?is ku *•A :.m.i. la fts z tz 0 t LLI 1-= ...,..., ,....., V/ In V V 2 in & & „ QV in(..) .....- . 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'ticitgoStelatatarSarts.••••'':' ,,g0teng,n < 41141C 1. < 4,s*K3,1,4W0tgattferneteantig4t Nwpgatagat sc. . , ..40111togrigassw -matt '. "titesnatotenass .y.:€: iiiiaoiird_,__gtmt; HARBOR BLVD. Z >III Lamm VSAVIS":"""BABBSeRVA < ...5. 0 :;1$,Z,i < Ck CO ... :,:0,*: atealASOW-*Skttaint:4 n BLvD. Ve"Calak..1. ftRa."01.B, N lePI x '''IIIIRt4.:VRIBft". < '''''''r":''''''"Br' .....,4:.:.R..,,, Et 3 -LL1 4( HARBOR ..:-. ctRa,-*AMIB:ct..:',AB.MRaVneg . ,tsszetS'Gt.,. -St0t4:4,-,tt.4t, 0 st;:t4;ttt,Stst;tr.>St-tit- W,...t s. St su kttka.ir:ASSAMC+,SS' .t*,;:a.Wistee': ce ui Z 'a < > I " %54;"14a1ntS.S.440t NEWHOPE ST "Ni..R :"AftflAIWRIlier., "ftPAR, . c 3 2 0 • 0 D Cf) II.I.1 a '$,Wp....... ...,...'•,,.'INC,a.k.E..1.. ,Itn.•4'...14 t'''''S. . rn. .).,,,-bacit-,s3.,7..7.:1/4.w.m:wr,w,.. .,:ftsm • m ft j la' E 01. ALA.Aftftli-pAR goa-.;.-A-44, ABB,T43.:Not. NEWHOP :.";.„.tvi;.m..:"4..ftrA."Ba"tft0 RAft's.sM c ars'.-:-.A.b$L,,," stftWaft.:4-'16:%W Lt1 x ,.-. < 0 Z LI4-WftlickSe Skftg'40‘SALM .'aftetfebOt tftaras•afte'; EUCLID$T. 11,1"0”,%%.,.- .,44,0%* 00 0 fn et. ii. . 0 EUCLID ST. .4.6....- ' .'Z:.:IN.i.c:.-Yek..,.:Int..::...,...,alt.M. LCR a: :IBIL'I'IyIBI.• - :Mk, LL .., E n ce z w t =NM giall I-1 n 5.. mi. Usil ...... irliel 2 2. Residential and Commercial Bin Service As stated in section II-A Great Western Reclamation has 22 residential and commercial bin routes within the City of Santa Ana. Commencing July 1, 1993, Great Western Reclamation will assign 1/3 or (8) of its residential and commercial routes to Great Western Reclamation's designated Material Recovery Facility (MRF) each service day. The MRF will sort and retrieve recyclable materials from the solid waste stream in accordance with the RFP and in compliance with the Integrated Solid Waste Management Act (AB 939). The assigning of (8) routes will allow Great Western Reclamation to direct more than 1/3 of its Santa Ana residential and commercial bin solid waste tonnage (approximately 180 tons)to the MRF for sorting. Beginning January 1, 1994, Great Western Reclamation will assign 2/3 or an additional 1/3 (7 routes) of its Santa Ana residential.and commercial bin routes to the MRF for sorting. The additional tonnage diverted to the MRF will be approximately 180 tons per service day. Finally, on July 1, 1994, Great Western Reclamation will assign the remaining 1/3 (7 routes) of. Santa Ana's residential and commercial routes to the MRF for sorting. The additional tonnage diverted to the MRF will be approximately 180 tons per service day. The aforementioned schedule for the diversion of Santa Ana's residential/commercial solid waste from the landfill to the MRF will provide Great Western Reclamation with the ability to fulfill its obligation to meet compliance of AB 939 and the RFP. 3. Roll-Off Service As stated in section II-A Great Western Reclamation has an average of 7 roll-off routes collecting franchise solid waste within the City of Santa Ana. Commencing July 1, 1993, Great Western Reclamation will assign 1/3 or (3) of its roll-off routes to Great Western Reclamation's designated Material Recovery Facility (MRF) each 4 service day. The MRF will sort and retrieve recyclable materials from the solid wastestream in accordance with the RFP and in compliance with the Integrated Solid Waste Management Act (AB 939). The assigning of (3) routes will allow Great Western Reclamation to direct more than 1/3 of its Santa Ana roll-off solid waste tonnage (approximately 70 tons) to the MRF for sorting. Beginning January 1, 1994, Great Western Reclamation will assign 2/3 or an additional 1/3 (2 routes) of its Santa Ana roll-off routes to the MRF for sorting. The additional tonnage diverted to the MRF will be approximately 50 tons per service day. Finally, on July 1, 1994, Great Western Reclamation will assign the remaining 1/3 (2 routes) of Santa Ana's roll-off routes to the MRF for sorting. The additional tonnage diverted to the MRF will be approximately 50 tons per service day. The aforementioned schedule for the diversion of Santa Ana's residential/commercial solid waste from the landfill to the MRF will provide Great Western Reclamation with the ability to fulfill its obligation to meet compliance of AB 939 and the RFP. 5 C. SANTA ANA MRF IMPLEMENTATION The following Santa Ana Material Recovery Facility Master Implementation schedule outlines the steps required and their timing to enable the facility to be fully operational prior to July 1, 1994. The Santa Ana MRF is central to and the cornerstone of a successful long-term recovery program for the City. Great Western will provide for alternate processing as discussed in Section II in the event there are delays in the start-up of this facility. The Santa Ana Material Recovery Facility will require permitting, extensive modification, construction and equipment procurement and installation at the former Kerr Glass site, hiring of personnel, contracting with vendors for support services and initial announcements and publicity. In conducting preliminary planning for this facility, Great Western Reclamation met with staff from the City of Santa Ana to determine how to proceed to our mutual benefit. We met with staff from the Division of Employment Services and the Santa Ana Economic Development Corporation to gain an understanding of the City's goals and desires for economic and employment growth in Santa Ana. Information on existing City programs is provided as Appendix F. As we understand it, the goals of the City, working in tandem with the Private Industry Council, are as follows. • Improve the quality of life for those living and working in the City. • Develop public-private partnerships for training and employing Santa Ana residents. • Foster economic growth in Santa Ana through increased business development and employment. • Improve work force productivity. • Assist economically disadvantaged or hard to hire persons in obtaining and keeping private sector work. • Reduce family dependency on public funds. 6 I SANTA ANA MRF MASTER PROJECT SCHEDULE AS OF 2/19/93 REV 3/5/93 tICA RUS'i DURATION 1993 V N FEB. MAR. APR, MAY. JUN. JUL. AUG. SEP. OCT. NOV. DEC. PUBLIC RELATIONS 5 Mo. SANTA ANA 1.4 • RFP DUE 3/8/93 •• AWARD CONTRACT . 4/8/93 +�� .a:. :: f, . ' � • 1/3 DIVERSION AT SUNSET 7/1/93 Y.• 2/3 DIVERSION AT SUNSET 111f94 t. > s ,. '� ' . • FULL DIVERSION AT SAMRF 7/1/94 �� - �` r f t ESCROW 8/3/93 PERMITTING • CUP 5Mo. .. •• STATE PERMIT 6 Mo. ___.. ENGINEERING • SITE/BUILDING 3 Mo, : .4 ,fit • • • EQUIPMENT . : : < 3 Mo. � CONSTRUCTION • DEMOLITION 2 -- 1 Mo. .,, = I I : • CONSTRUCTION 5 Mo. • • EQUIPMENT 4 Mo, - - TESTING 1 Mo. • a 1= ..a. r i A. START UP 4/1194 =w• ., — , . • • a. • K - -- - - .r. :: - eX - - - ------ i`4' . . - • -- FILE NAME: /usr/project/west/som5185 clan Great Western Reclamation's goals in developing the Santa Ana Material Recovery Facility are complementary to these: • Hire locally--we want new personnel to be Santa Ana residents, optimally from the community proximate to the facility. • Recruit individuals from high risk populations through programs for the physically disabled and gang intervention. • Work with the City of Santa Ana to be a resource for existing partnership training and employment programs. • Maximize use and create success stories of programs developed by the City and Private Industry Council, such as applicant screening and on the job training. In addition to our goals for hiring the Santa Ana MRF employees, we have four other goals supportive of the City's employment and economic interests: • Contract with local contractors and equipment suppliers. • Purchase support services and supplies locally. • Maximize use of MBE/WBE firms. • Work cooperatively with Santa Ana to develop the MRF as part of the new Enterprise Zone program. Our existing MBE/WBE policy, advocating the use of disadvantaged business enterprises, will also be carried forward for the. Material Recovery Facility. Finally, Santa Ana's successful bid for an enterprise zone designation must go a step further and be proven. We see the Santa Ana Material Recovery Facility, which is located in the enterprise zone, as a premiere opportunity for another form of public-private joint venture. We will step forward to work with the City and make the enterprise zone a working, tangible instrument of growth and revitalization worthy of nationwide acclaim. 7 As we work with the City to achieve our mutual goals, we will also keep close communication regarding publicity and announcements. Press releases and advisories, media events and informational contacts will be coordinated with the City to focus attention on these innovative and exemplary programs. 8 eeThill Oa ' - - - QtcouNND 4 itt a February 23 , 1991 v. David Ross, General Manager Great Western Reclamation, Inc. 1800 S. Grand Avenue Santa Ana, CA 92705 Dear David: Thank you for taking time from your busy schedule to meet with our Private Industry Council staff. We are very excited to hear about your plans for setting up a material recovery facility in Santa Ana. We understand that you will need our assistance in pre- screening and referring Santa Ana residents to staff your project. There is the potential for 200+ openings available in these categories: drivers, sorters, and office help. The average wage would be approximately $10. 50 an hour. We support any endeavor that brings jobs into our community. We look forward to working with you and if there is any information you need from us in the coming months, please do not hesitate to call. Thank you. Sincerely, Gflc., Patricia Nunn Executive Director Private Industry Council of Santa Ana (714) 647-6991 PN:JLD:rc Private Industry Council of Santa Ana • 410 W. Fourth Street • Santa Ana, California 92701 • (714) 647-6545 MAYOR et% ALL-AMERICA CITY 1982-83 Dan Young MAYOR PRO TEM j CITY MANAGER Miguel A. Pulido — _'�!, David N. Ream 'VNCILMEMBERS CITY ATTORNEY comas E. Lutz .dduCatlOn P y 1st Edward J. Cooper Lisa Mills CLERK OF THE COUNCIL Ted R Moreno Janice C. Guy Rick Norton Robert L. Richardson CITY OF SANTA ANA 20 CIVIC CENTERR PLAZA•P.O9.BOX1988 SANTA ANA,CALIFORNIA 92702. February 26, 1993 Mr. David Ross Great Western Reclamation 1800 S. Grand Avenue Santa Ana, CA 92705 Dear Mr. Ross: Thank you for taking time to meet with Bonnie Birch and I. The City of Santa Ana is dedicated to working with businesses on a partnership basis towards mutually desirable goals. We are indeed fortunate to have companies such as Great Western Reclamation as corporate citizens in our community. Your proposed Materials Recovery Facility and the benefits it will bring to our City are very exciting. Such efforts to create a favorable relationship and jobs are to be commended. The Enterprise Zone program will be very helpful in making such a project become a reality. Should you have questions about any of our programs, you may reach me at (714) 647-6987. For the Enterprise Zone program, contact Ms. Kelly Bluth, Tax Auditor for the State. She can be reached at (916)369-3464. Again, I appreciate the opportunity to visit with you. Please do not hesitate to call me when you have any questions about the City. Since�y, d 4///7 Curt is Valenzuela Economic Development Division CAV/gd42J Enclosure CS 366 ORGA\IZATIO \ INTRODUCTION The following section provides detailed information about how Great Western Reclamation is organized and describes our relationship with our parent companies. Included in this section are descriptions of staffing plans for Great Western Reclamation, Sunset Environmental Inc./Sunset Fibre Industries, and the Santa Ana/City- Cycle MRF. Resumes of key personnel for Great Western Reclamation and Sunset Environmental Inc./Sunset Fibre Industries are also included in this section. Finally, our commitment to affirmative action programs is described, as well as corporate ethics. 1 V. ORGANIZATION A. DETAILS OF OWNERSHIP OF CONTRACTOR Great Western Reclamation is a division of Waste Management Collection and Recycling, Inc., a California corporation. Waste Management Collection and Recycling, Inc. is a wholly owned subsidiary of Waste Management of North America, Inc., an Illinois corporation which is a wholly owned subsidiary of Waste Management, Inc, a Delaware corporation, publicly traded on the New York Stock Exchange. The business address for Great Western Reclamation, a division of Waste Management Collection and Recycling, Inc. is as follows: David Ross, Division President Great Western Reclamation, a Division of Waste Management Collection and Recycling, Inc. 1800 S. Grand Avenue Santa Ana, CA 92705 The officers of Waste Management Collection and Recycling, Inc. are as follows: Jerry W. Caudle President WMNA - West 18500 Von Karman Ave. Ste. 900 Irvine, CA 92715 Donald R. Chappel Vice President WMNA - West 18500 Von Karman Ave. Ste. 900 Irvine, CA 92715 2 Robert J. Coyle Vice President WMNA Southern California Region 1800 S. Grand Ave. Santa Ana, CA 92705 Charles R. Delvin Vice President WMNA Modulaire West Group 42600 Boyce Road Fremont, CA 94538 Jerome M. Kruszka Vice President WMNA Northern California Region 2000 Embarcadero, Ste. 3000 Oakland, CA 94606 T. Michael O'Brien Secretary WMNA - West 18500 Von Karman Ave. Ste. 900 Irvine, CA 92715 Howard L. Kruse Assistant Secretary WMX Technologies & Svc. Inc. 3003 Butterfield Road Oak Brook, IL 60521 Dale B. Tauke Assistant Secretary WMX Technologies & Svc. Inc. 3003 Butterfield Road Oak Brook, IL 60521 3 Howard S. Yamaguchi Assistant Secretary WMNA - West 18500 Von Karman Ave. Ste. 900 Irvine, CA 92715 Donald R. Chappel Assistant Secretary WMNA - West 18500 Von Karman Ave. Ste. 900 Irvine, CA 92715 Donald R. Chappel Treasurer H. Vaughn Hooks Assistant Treasurer WMX Technologies & Svc. Inc. 3003 Butterfield Road Oak Brook, IL 60521 Susan C. Nustra Assistant Treasurer WMX Technologies & Svc. Inc. 3003 Butterfield Road Oak Brook, IL 60521 Waste Management of North America, Inc. is 100% owner of Waste Management Collection and Recycling, Inc. Waste Management, Inc. is 100% owner of Waste Management of North America, Inc. The business addresses of Waste Management of North America, Inc. and Waste Management, Inc. are 3003 Butterfield Road, Oak Brook, Illinois 60521. There are no outside creditors that are owed a debt equal to 10% or more of the firm's total assets. 4 B. STAFFING PLAN 1. Great Western Reclamation The following organization chart shows by function the number of personnel currently utilized by Great Western Reclamation to service the City of Santa Ana. It is anticipated that this organizational structure will remain intact during the contract period with additional personnel added as required. 5 Great Western Reclamation Organizational Chart Division President(1) Vice-President/Controller (1) (Recycling Coordinator Sales Manager(1) Operations Manager (1)4 Maintenance Manager(11 Office Manager(1) Sales Rep (THA) Secretary (1) ontract Adm (1) IRte Info (1)Analyst Perm Manager(1) 'tilling Clerks (2) Telemarketing (1) • der Entry (1) -moll (1) Shop Supervisor(2) Special Waste (1) -eceptionist (1) ,Customer Service Rep (1) I I Secretary(1) Truck Welder(3) Mechanics (7) Trk Maintenance (3) Comm Supervisors(2) III Res Supervisors (2) Dispatcher(1) Trk Washer(1) Fuel Technician (2) Bin Repair (3) Comm Drivers (22) Res Drivers (199 Roll-Off Drivers (1 The Technician (1) l Bin Delivery(1) 2. Sunset Environmental, Inc./Sunset Fibre Industries The following organizational chart identifies the number of each classification of personnel. Sunset Environmental, Inc. (a Waste Management Company) is the owner and operator of a Material Recovery Facility and Transfer Station in Irvine, California. Sunset Fibre Industries supplies all the personnel and operates the facility under a management contract. Both of these companies will be involved in the permitting, design, construction and operation of the Santa Ana Materials Recovery Facility and Transfer Station located in the City of Santa Ana. 6 a N .0 . W CO L > r a o O N U N L a z ar Y C C 0) 0 CO Y •O C U C C Y > J a u o o a, VU aa, u a a ce ae v- o a .- L- 04-•oS Z u H w – L W0 O N W N •H > rnN L L r• as S _ � �LFE el 0 0 > a c tel Z D V C L o CO G p C N Al A L t U L '�' .Z Lw rn u a c N L. Z H a C , 0 L Q N 0 K LLV- W £ N O c — r aW8m H g o c a a a a D W P = U N 7-I H u a' r H ' L v 0) EEy w a m � o CO N W Wa ti It C C N 44 N v 0 C CO Ca v K L CO £ £ L. L Y N Z z > — d .. N ara a) LC IA a1 D V W LL CO L 0• N O. Y _ C v L O 4.4 v W v N a) N OL CI p 6 COL .- 44 L F- E a 0 0 (I) C co \ N U Y d N O K OL S Q CO O N 0) £ LL h W (7 CO N E C _ C4 — £ u _ M — U a`, L Z .C z - N O £ a, H E 0 Ul 64 .J. o " In u N N c u N C N H c C L Z w CO c w Y L a C u a, v £ x CD o a CO _ O f a Y U m 0 L a .. La 0) CO C m . £ N a, N N M Ni N N 3. Santa Ana Material Recovery Facility The following is the anticipated organizational chart for the Santa Ana Material Recovery Facility. During final design and prior to operation, the job classifications and number of personnel will be refined to reflect the experience gained during the first contract year. As stated earlier, the existing personnel of Sunset Environmental, Inc. and Sunset Fibre Industries will be involved in all phases of the SAMRF project. 7 _ v a ✓ L w m o > L N N a m U •- CO v > - >. U ...• Y Y- L CO W N O Y- Cl W S' r L O dC -, >. Y 3 N co v O W L C N Y Y C CO O C C --• Y C Y O O O L W N I- O 0 >.. 01- 0 U O >. 0 L U U U N 0 N W 4 4 1 1 o. 0 i m v U L C O m N C • a) > M C a) v W eo O N v = U Cov v £ U1 C N N N C L L E CO C) U W L -o a L U o o N a I>i L- £ 3 x aZ ay .31110111 SIIIIVI ry U Z m v N ry a L L L 0 L CO N > O W N • > H CO% i -,>. C L N M O O z 9 N £ O 3 v L 1 o- 0 C a) O. 03 a v riMMMICM `n E N 0.CA WCNN K L m S C W o L C) I Y Q -" W F T O Q H o £ N 4g 4. g 0 ry ' W Y MI 2 m v /. W Y LU N U CO d 0 L v t • 0 C O Y 0 O N C Z Ni v � .> ry 10 Co L W in L N v m H a 3 v« ,, H O 0 G N 4 v 2N m v N Y -' Y NO O U ..-- H U . H W N N J z 4 i oZ o L L Y O v O C N L Y NI v oEN O m > Y L m • N L O'• D � ao U W CO O Y (0 C v- 1- CO L •- H E U m -O Y 'O L CO L L O O O CO U. J U- >. ✓ NI U N 0) C C N Co L £ 0 O. N 0 N U Co Co N 0 Ni P Ni N N C. KEY PERSONNEL 1. Great Western Reclamation Key Personnel General Information The following information pertains to the competency of personnel employed by Great Western Reclamation, who have direct responsibility for commercial solid waste collection activities. This section includes personal profiles on each key individual showing years of industry experience and past work experience. Appendix G also provides a listing of Great Western's current employees, and current job descriptions outlining responsibilities for each position. The composite of industry experience for the following key personnel totals more than 100 years and is quite impressive. The sum total of these assetsto the Waste Management of North America philosophy of "Service First" is indicative of the positive, professional approach to customer satisfaction. This same goal and mental attitude permeates the more than 62,000 worldwide employees of our Corporation and exemplifies the real assets of the Company which are its people. The Division President has the overall responsibility of the division and has ultimate responsibility to the City for administration of the contract. The Division President will delegate certain responsibilities of this daily administration, as deemed necessary, to most effectively comply with all requirements. The Vice President/Controller is responsible for all accounting aspects of the company and internal systems and procedures. Reporting of all data, service rates increases, customer billing and receivables are the Controller's responsibilities for the administration of the contract. The Operations Manager is responsible for any customer service problems and assuring that satisfactory service is provided to all commercial customers. His daily supervision of route supervisors and the drivers are of prime importance to the overall compliance with the contract. 8 The Maintenance Manager plays another key role in the overall success of our operating divisions. It is through their efforts that millions of dollars in capital equipment is maintained in good operating condition. Their involvement with the City of Santa Ana contract is the cornerstone that permits everything else to happen. Their detailed attention to every component, from the truck engine to the rear mounted back-up video camera, greatly impacts the success of our companies in filling the requirements of the contract. Route Supervisors are in the field on a daily basis, working with all drivers through personal and radio contact. These key individuals are well trained in the detailed requirements of the contract and carry out these requirements in a professional matter to ensure safety of the drivers, equipment, and the general public. Route Supervisors facilitate on-time servicing to customers and maintenance of customer relations. The Sales Manager represents the company on a daily basis with the customers. This individual works with new commercial customers in establishing service agreements, analyzing the waste stream for frequency of service, recycling needs and special waste program documentation to ensure environmental safety. The Recycling Coordinator plans and supervises our recycling outreach effort. This individual is abreast of AB939 and specific SRRE requirements and goals to be achieved including public education and diversion reporting. 9 m H V N m O A N b k� C q 8 [0 c� � t O1 � � P3 Ii a i W ai m ° t VO •— a › N Ccc a L ..., . ,,-.) mp N0 co N ac 731/3 a Q8Doi ] i w 2 J ` 2 p ,I- E GREAT WESTERN RECLAMATION KEY PERSONNEL NAME: David Ross TITLE: Division President YEARS IN SOLID WASTE INDUSTRY: 21 years YEARS AT THIS DIVISION: 21 years EXPERIENCE SUMMARY YEAR COMPANY TITLE/POSITION 1992 to Present Great Western Reclamation Division President 1990 to 1992 Dewey's Rubbish Service General Manager 1988 to 1990 Waste Management So. Calif. Regional V.P. of North America, Inc. 1972 to 1988 Great Western Reclamation General Manager EDUCATION 19671971 San Diego State University B.S. Degree in Business Administration ORGANIZATIONS Santa Ana Private Industry Council Chairman Santa Ana Toys on Parade Chairman Santa Ana Keep America Beautiful Committee Chairman Santa Ana Chamber of Commerce Vice Chairman Board of Directors 10 GREAT WESTERN RECLAMATION KEY PERSONNEL NAME: Gregg Boone TITLE: Vice President/Controller YEARS IN SOLID WASTE INDUSTRY: 4 years YEARS AT THIS DIVISION: 1 year EXPERIENCE SUMMARY YEAR COMPANY TITLE/POSITION 1992 to Present Great Western Reclamation Controller 1991 to 1992 Sunset Environmental, Inc. Controller for Transfer Station/Material Recovery Facility/Recycling Center 1991 Waste Management Special Projects Controller of North America, Inc. Western Region Office 1990 to 1991 WMI Services Controller for a division which provided modular buildings and portable toilets. 1989 to 1990 Webster's Disposal Assistant Controller for a hauling division which serviced the San Gabriel and Pomona Valleys. EDUCATION 1972 to 1976 San Diego State University B.S. Degree in Accounting 11 GREAT WESTERN RECLAMATION KEY PERSONNEL NAME: Ed Caliri TITLE: Operations Manager YEARS IN SOLID WASTE INDUSTRY: 15 years YEARS AT THIS DIVISION: 3 years EXPERIENCE SUMMARY YEAR COMPANY TITLE/POSITION 1990 to Present Great Western Reclamation Operations Manager 1978 to 1990 SCA Services/Laidlaw Inc. Division General Manager 1974 to 1978 San Diego State University B.S. Degree Business Administration 1953 to 1974 U.S. Marine Corps First Lieutenant Honorably Retired 12 GREAT WESTERN RECLAMATION KEY PERSONNEL NAME: Jose Loaiza TITLE: Maintenance Manager YEARS IN SOLID WASTE INDUSTRY: 20 years YEARS AT THIS DIVISION: 17 years EXPERIENCE SUMMARY YEAR COMPANY TITLE/POSITION 1989 to Present Great Western Reclamation Maintenance Manager 1981 to 1989 Great Western Reclamation Maintenance Supervisor 1976 to 1981 Great Western Reclamation Maintenance Mechanic 1975 to 1976 Great Western Reclamation Container & Tire Repair 1972 to 1975 Holthe Disposal Commercial Truck Driver 13 GREAT WESTERN RECLAMATION KEY PERSONNEL NAME: Jill Thompson TITLE: Sales Manager YEARS IN SOLID WASTE INDUSTRY: 4 years YEARS AT THIS DIVISION: 1 year EXPERIENCE SUMMARY YEAR COMPANY TITLE/POSITION 1991 to Present Great Western Reclamation Sales Manager 1989 to 1991 Waste Management/Desert Sales Representative 1983 to 1989 Bullocks Department Stores Sales Manager 14 GREAT WESTERN RECLAMATION KEY PERSONNEL NAME: Lucio Aguilar TITLE: Commercial Route Supervisor YEARS IN SOLID WASTE INDUSTRY: 20 years YEARS AT THIS DIVISION: 20 years EXPERIENCE SUMMARY YEAR COMPANY TITLE/POSITION 1979 to Present Great Western Reclamation Commercial Route Supervisor 1973 to 1979 Great Western Reclamation Commercial Route Driver 15 GREAT WESTERN RECLAMATION KEY PERSONNEL NAME: Kurt Stauffer TITLE: Residential Route Supervisor YEARS IN SOLID WASTE INDUSTRY: 11 years YEARS AT THIS DIVISION: 3 years EXPERIENCE SUMMARY YEAR COMPANY TITLE/POSITION 1990 to Present Great Western Reclamation Residential Route Supervisor 1988 to 1990 Inland Valley Disposal, Inc. Commercial/Roll-Off Supervisor 1986 to 1988 Western Waste San Diego Dispatcher/Roll-Off Route Supervisor 1984 to 1986 Southern Calif. Edision 1981 to 1984 Coast Waste Management Residential Route Driver 1976 to 1981 EDCO Disposal Residential Route Driver 1972 to 1976 U.S. Navy Honorably Discharged 16 GREAT WESTERN RECLAMATION KEY PERSONNEL NAME: Rachael Evans TITLE: Recycling Coordinator YEARS IN SOLID WASTE INDUSTRY: 3 years YEARS AT THIS DIVISION: 2 years EXPERIENCE SUMMARY YEAR COMPANY TITLE/POSITION 1990 to Present Great Western Reclamation Division Recycling Coordinator 1989 to 1990 County of Orange Recycling Staff Analyst EDUCATION 1991 Cal Poly at Pomona Certificate in Community Based Integrated Waste Management 1986 to 1990 UC Irvine B.S. Degree in Business Economics 17 GREAT WESTERN RECLAMATION KEY PERSONNEL NAME: Brad Nye TITLE: Office Manager YEARS IN SOLID WASTE INDUSTRY: 4 years YEARS AT THIS DIVISION: 2 years EXPERIENCE SUMMARY YEAR COMPANY TITLE/POSITION 1991 to Present Great Western Reclamation Office Manager 1989 - 1991 Waste Management Systems Analyst of North America, Inc. Western Region Office EDUCATION 1981 to 1986 Utah State University B.S. Degree in Liberal Arts Minor in Speech Communications 18 2. Sunset Environmental, Inc./Sunset Fibre Industries Key Personnel and Organization The following information pertains to the competency of personnel employed by Sunset Environmental and Sunset Fibre, who have direct responsibility for the operation of the Sunset Material Recovery Facility. This section includes a personal profile on each key individual showing years of industry experience and past work experience. Attached as part of Appendix G is a listing of Sunset Environmental current employees. Job descriptions for each position proposed at the Santa Ana MRF are also included in Appendix G (which correlate to current positions at Sunset Environmental). The General Manager has the overall responsibility of the facility. Though most of the daily operations will be delegated to other managers, the General Manager will directly oversee all government relations and compliance with all permits and regulations. The Controller is responsible for all accounting aspects of the facility and internal systems and procedures. Reporting of all waste diversion and recycling recordkeeping per state and customer requirements, customer billing and receivables are the Controller's main responsibilities. In addition, all personnel matters and other general administration will be under the Controller's duties. The Operations Manager is responsible for the day to day operations of the MRF. Processing the incoming materials and shipping the outgoing recyclables is the manager's primary duty. Under the guidance of the General Manager all safety and regulatory compliance is managed as well. The Maintenance Manager plays another key role in the overall success of operating a MRF. It is through their effort that millions of dollars in trucks and 19 material handling equipment is maintained in good operating condition. Their daily involvement with the equipment ensures a smooth running operation. Supervising mechanics, ordering parts and scheduling all equipment maintenance are among their top priorities. The Sales Manager represents the MRF on a daily basis with the customers. This individual works with customers in establishing purchasing agreements, analyzing the market for bulk sales both domestically and internationally, and recruiting available outlets for all recovered materials. The Recycling Manager represents the MRF on a daily basis with brokers, end use buyers and agents for domestic and oversees markets. They establish purchasing agreements, track, and relate market trends to all facilities in the Waste Management West Group (Southern California Region). The Director of Recycling oversees major projects, development and operations for the Western United States. The Director of Recycling is responsible for overall materials marketing and is the liaison with the joint venture partners formed with Waste Management. In addition, he/she facilitates major public education and awareness initiatives in the area of recycling; briefs and informs senior management on recycling development initiatives; provides technical support for major legislation and development initiatives; is a liaison with legislative groups focusing on impact of operations; works with the project manager and division president for design and development of MRFs and equipment in facilities; and coordinates efforts in areas of organic wastestream. 20 SUNSET KEY PERSONNEL NAME: Art Kazarian TITLE: General Manager YEARS IN INDUSTRY: 41 YEARS AT COMPANY: 28 EXPERIENCE SUMMARY Year Company Title/Position 1987 to Present Hawaii Environmental Transfer, Inc. Owner 1987 to 1991 Waste Transfer & Recycling, Inc. President 1982 to 1991 Sunset Environmental, Inc. President 1965 to Present Sunset Fibre Industries, Inc. President 1962 to 1965 B. J. Services, Inc. President 1960 to 1962 G-K Services, Inc. President 21 SUNSET KEY PERSONNEL NAME: Kris Kazarian TITLE: Operations Manager YEARS IN INDUSTRY: 17 YEARS AT COMPANY: 8 EXPERIENCE SUMMARY Year Company Title/Position 1990 to Present Sunset Fibre Industries Operating Manager 1987 to 1990 Sunset Environmental, Inc. Coordinator 1982 to 1985 Sunset Fibre Industries Scale Attendant EDUCATION 1987 University of Southern California B.S. Degree in Business Administration Management Major 22 SUNSET KEY PERSONNEL NAME: Gary Kazarian TITLE: Sales Manager YEARS IN INDUSTRY: 17 YEARS AT COMPANY: 13 EXPERIENCE SUMMARY Year Company Title/Position 1990 to Present Sunset Fibre Industries Sales/Marketing Manager 1985 to 1989 Sunset Fibre Industries Plant Manager 1980 to 1984 Sunset Fibre Industries Purchasing Agent 23 SUNSET KEY PERSONNEL NAME: Mike Caruso TITLE: Controller YEARS IN INDUSTRY: 2 YEARS AT COMPANY: 2 EXPERIENCE SUMMARY Year Company Title/Position 1991 to Present Sunset Fibre Industries, Inc. Controller 1989 to 1991 DHA Dental, Inc. Controller 1981 to 1989 Del Taco/Naugles Accounting Manager 1978 to 1981 Fischbach and Moore, Inc. Controller 1970 to 1978 ARA Services, Inc. Western Regional Controller 1968 to 1970 Laventhul & Horwath Senior Accountant EDUCATION 1966 to 1970 Villanova University B.S. Degree Villanova, Pennsylvania in Economics-Accounting Accounting Major ORGANIZATIONS Pennsylvania Institute of Certified Public Accountants Member of A.I.C.P.A. 24 SUNSET KEY PERSONNEL NAME: Jim Astor TITLE: Project Manager YEARS IN INDUSTRY: 10 YEARS AT COMPANY: 1 EXPERIENCE SUMMARY Year Company Title/Position 1992 to Present Sunset Environmental, Inc. Project Manager 1988 to 1992 WMNA - Western Region Project Development Representative 1986 to 1988 BFI Medical Waste Systems Region Manager 1982 to 1986 W. D. Bingham, Inc. Vice President - Operations EDUCATION 1974 - 1977 Western State University Juris Doctor Degree School of Law 1970 - 1974 University of Southern California B.S. Degree in Business Administration 25 SUNSET KEY PERSONNEL NAME: Tim Flanagan TITLE: Director of Recycling YEARS IN INDUSTRY: 13 YEARS AT COMPANY: 6 EXPERIENCE SUMMARY Year - Company Title/Position 1987 to Present Waste Management Inc/ Director of Recycling Western Group Office 1986 to 1987 County of Santa Clara Technical Solid Waste Program Manager 1981 to 1985 City of Palo Alto Solid Waste Program/ Recycling Coordinator EDUCATION Presently California State University Masters of Public Hayward Administration 1977 to 1981 University of California B.A. Degree in Santa Barbara Public Policy/ Economics ORGANIZATIONS California Resource Recovery Organizations Member National Recycling Coalition Member Outstanding Young Men of America Member Who's Who In America Member 26 SUNSET KEY PERSONNEL NAME: Leo "Skip" de la Cuesta TITLE: Recycling and Waste Diversion Manager YEARS IN INDUSTRY: 13 years YEARS AT COMPANY: 13 years EXPERIENCE SUMMARY Year Company Title/Position 1990 - Present Waste Management West Group Recycling and Waste Diversion Manager 1983 1989 Waste Management Orange County Recycling Manager/ (Dewey's Rubbish Service) Sales Manager 1982 - 1983 Waste Management Orange County Salesman (Dewey's Rubbish Service) EDUCATION 1948 - 1949 El Camino College, Los Angeles Management California Courses 1988 - 1989 Irvine Valley College, Irvine Management California Courses 1992 - 1993 Rancho Santiago College, Orange Management California Courses 1946 - 1948 U.S. Marine Corp Honorably Discharge ORGANIZATIONS California Resource Recovery Association National Recycling Coalition So. O.C. Chamber of Commerce - Board of Directors So. County Chamber Solid Waste Committee - Chairman 27 SUNSET KEY PERSONNEL NAME: Ray Lesh TITLE: Maintenance Manager YEARS IN INDUSTRY: 25 YEARS AT COMPANY: 1 EXPERIENCE SUMMARY Year Company Title/Position 1992 to Present Sunset Environmental, Inc. Maintenance Manager 1968 to 1992 U.S.M.C. Maintenance/Operations Supervisor 28 D. AFFIRMATIVE ACTION 1. Development and Execution of Action-Oriented Programs Waste Management is proud to be one of the leading corporations in the United States in regards to our Affirmative Action Programs. It is Waste Management's policy and therefore, Great Western's, not to discriminate against any employee, or applicant for employment, because of race, color, religion, sex, age, national origin, veteran status or disability. This policy includes, but is not limited to the following: • Solicitation, advertising, and recruitment for employment • Hiring, placement, promotion, upgrading and transfers • Selection for and participation in Company sponsored training, education assistance programs and other development activities. • Rates of pay, benefits and other forms of compensation and demotions, terminations, layoffs, and return from layoffs. It is also a policy of Waste Management that all Divisions have an Affirmative Action Policy in effect and on file in the Employee Relations Department (a copy of our Affirmative Action Policy and employer information "EEO-1" is included as Appendix H). As we have stated previously, Great Western Reclamation is dedicated to maintaining a program of affirmative action. The Group Vice President, Human Resources, and the Division President are active participants in the establishment of the program and its successful implementation. Some of the actions taken to implement the program are the following: The goals, timetables, and statistical data are to be reviewed no less than annually by the Group Vice President, Human Resources and the Division President. 29 All Great Western Reclamation Mangers and Supervisors attend an annual one day session on the Affirmative Action Program. It includes discussions of Great Western Reclamation, as well as discussions about equal employment opportunity practices and the company's affirmative action policies. The manager is advised by the Group Vice President that the target goals are the manager's responsibility to meet while filling work force needs. They are advised that the Group Vice President/Human Resources is available to provide assistance and guidance. Sexual harassment training was conducted for all employees of Great Western Reclamation in October 1991. It was mandatory that all employees attend to increase their awareness as well as to prevent its occurrence. Waste Management's policy regarding sexual harassment is also included in Appendix H. Division employees have been issued the state of California pamphlet on sexual harassment, a copy of which is provided in Appendix H. The Group Vice President/Human Resources has instituted hiring and promotional procedures for management, clerical, and local positions. These procedures have been established to insure equal treatment for all employees. They ensure that all employees are evaluated on job-related criteria that are consistent with business necessity and the safe and efficient performance of the job. Managers are committed to practices utilizing "job-related-only" criteria in personnel decisions. As part of the Affirmative Action Program, company selection factors are reviewed to ensure they are non-discriminatory. Job descriptions for employees are reviewed in the course of collective bargaining, which is generally every three to four years. Managers have the guidance of Great Western Reclamation's Human Resources Officer, as well as Waste Management's Group Vice President/Human Resources and the 30 Director for Affirmative Action Programs of Waste Management of North America, Inc. in a mutual effort to ensure the factors are non-discriminatory and are applied consistently. Should a work force reduction become necessary, seniority and job-related skills and performance will be the main factors in decision-making. Recruitment sources, when used, are advised that Great Western Reclamation is an equal opportunity employer. The company utilizes minority publications as a means of attracting qualified employees (e.g. Great Western Reclamation has placed advertisements in the Minority Business and Professional Directory which serves Southern California). Great Western Reclamation continues to participate in M.B.E./W.B.E. job fairs. In February of 1993, Great Western Reclamation participated in a job fair sponsored by the Orange County Purchasing Council in order to identify and increase the number of minority owned business vendors available to the company. Waste Management participated in a minority job fair in 1992 sponsored by the National Association for the Advancement of Colored People. Also, special sources for recruiting women and minorities are being developed and utilized as openings occur. They are consistent with the company's collective bargaining agreements. At every opportunity, unions representing the company's employees are encouraged to refer minorities and women applicants. 31 E. WASTE MANAGEMENT CORPORATE ETHICS The 62,000 worldwide employees within the Waste Management family of companies practice and adhere to an encompassing and substantial commitment to ethics. This commitment starts with Waste Management's hiring practices. Waste Management's non-discrimination policy for minorities, veterans, and the disabled is unsurpassed in the environmental services field. Every Group and Division office of Waste Management tracks and coordinates preferential hiring practices for these identified groups. Every employee hired by Waste Management receives both written material and training on codes of conduct, ethical standards and compliance with environmental and regulatory laws. 1. Waste Management Environmental Ethics Waste Management has adopted an expanded version of the Valdez Principles within it's own field of environmental services. Commitment to compliance, support for bio-diversity and resource conservation, and an externally-reviewed annual environmental report card are just a few of the adopted principles. (See Appendix D for complete listing). Waste Management's corporate structure, with it's own internal environmental compliance department, results in a system of checks and balances to help the company to accomplish its stated goal of "100% compliance". All Waste Management Division Presidents are audited annually for compliance with regulatory law, environmental, health and safety standards and internal company policies including the company's policy on ethics. 32 2. Waste Management Business Ethics Waste Management employees receive both written instruction and field training regarding ethical and fair business practices. To prevent even the appearance of collusion or unfair practices, Waste Management employees do not participate in local or regional solid waste associations. Waste Management sales and marketing personnel are given extensive training regarding proper customer contact and business development leads. Waste Management also follows strict political contribution approval procedures. Every Waste Management employee, customer and vendor has the ability to reach our corporate headquarters with any questions, concerns or observations via the company's 1-800 Helpline. Calls received through this system receive prompt attention at the appropriate corporate level. These calls and any warranted follow-up action are monitored and reviewed. Currently, every Waste Management employee is undergoing training through the Expanded Management System (EMS). The training of each and every Waste Management employee represents a significant commitment of company time, energy and resources. The company strongly believes that a dynamic and changing work force needs a vital and flexible corporate or management structure - this is what EMS is designed to do. Waste Management employees have also receive training in the area of proper employee interaction. As the work force becomes more diverse and reflective of society, Waste Management is striving for an understanding of the diverse nature of the work force and to make all its employees comfortable. 3. Waste Management Community Involvement Waste Management also demonstrates its corporate ethics through its contribution and donation practices. Waste Management matches employee contributions to education, environmental and charitable organizations. 33 Waste Management corporate contributions totalled nearly$8,000,000 in 1992. Many diverse programs, organizations, associations and groups are represented in these contributions. Particular emphasis has been placed on support for environmental programs and organizations,education and community development activities. Waste Management employees also contribute their own time and energy to their community. Many Waste Management employees assume leadership roles in local charities and projects. Appendix C provides a listing of some of Great Western's sponsorships and community involvement. In this appendix, we have compiled letters from organizations that Great Western Reclamation supported over the years, from youth and education to City-sponsored events, to cultural programs. The list clearly demonstrates that our commitment to the community is not a new phenomenon. The corporate mission of Waste Management, Inc. states, "We shall promote a spirit of partnership with the communities and enterprises we serve as we strive to be a responsible neighbor." It is a responsibility we welcome and take seriously. To the people of Great Western, making our community a better place in which to live is not just a full time job - it is a life-long commitment. 34 Ycle 4 lir QUALIFICATIONS OF CONTRACTOR INTRODUCTION Great Western Reclamation and its affiliated companies are exceptionally qualified to perform waste collection, and recycling and diversion services to the City of Santa Ana. This section is organized as follows: first, a general description of Great Western Reclamation's experience is provided. The next element of this section describes the general experience and financial capacity of Great Western's parent company and its affiliates. We believe the experience and financial capacity that Waste Management Inc. provides on a national and international level, is an integral part of our qualifications, since Great Western has at our disposal this vast array of resources. Finally, we describe five relevant collection, recycling and materials recovery facility projects. 1 VI. QUALIFICATIONS OF CONTRACTOR A. GENERAL DESCRIPTION OF EXPERIENCE 1. Great Western Reclamation Great Western Reclamation is a fully qualified waste collection and recycling service provider. We have 30 years of local experience providing residential, commercial and industrial solid waste collection to communities in Orange County, including Santa Ana, Tustin, Costa Mesa, Newport Beach, Westminster, and parts of unincorporated Orange County. Presently, Great Western services over 50,000 residential units and 5,000 commercial and industrial units in Orange County. We have worked extensively with local jurisdictions, as well as the County of Orange, which currently operates the landfills Great Western utilizes for disposal. We are knowledgeable of City, county and state requirements governing the operation of solid waste collection facilities, material recovery facilities and landfills. Great Western Reclamation is also experienced in the field of recyclable material recovery, waste diversion, and material processing. We have provided recycling services for the City of Tustin since 1991. Our recycling program for the City of Tustin has included a public education program. We also provide recycling services to our unincorporated Orange County customers, since 1990. Experience Unique to Santa Ana Great Western Reclamation has 30 years of experience collecting solid waste for the City of Santa Ana. These thirty years have seen many changes in the waste collection industry, and in the City as well. As the City and the industry have evolved, so has Great Western Reclamation and our employees. We have demonstrated experience and qualifications particularly relevant to the City of Santa Ana as follows: 2 We are proven Great Western currently provides waste collection services to Santa Ana. This includes curbside service to 40,030 residences and small businesses, 2,112 bins to residential customers, and 4,183 bins to commercial customers via 19 residential routes and 22 commercial routes. We also provide service to the City government facilities. Great Western has a record of experience with Santa Ana management and staff. We are a known entity, accountable and responsive to the City and the public. Many of our employees have been with Great Western, in Santa Ana, for over twenty years. Key Personnel Great Western's Division President, David Ross, has 21 years of experience in the solid waste industry. Having served as General Manager at Great Western Reclamation and Dewey's Rubbish Service, as Southern California Regional Vice President of Waste Management Inc., and currently as Division President for Great Western Reclamation, Mr. Ross has extensive experience in the local day to day operations of a waste collection provider, as well as a regional and corporate perspective of the solid waste industry. Ed Caliri, Great Western's Operations Manager, has 15 years of experience in the solid waste industry, including 12 years as the Division General Manager at Laidlaw Inc. Rachael Evans is Great Western's Recycling Coordinator. She has worked at the County of Orange and Great Western Reclamation on recycling programs. Most recently, she has orchestrated a recycling education program for all Santa Ana elementary schools, and other youth organizations, using Great Western's recycling robot "Cycler". More detailed descriptions of these key personnel and others directly involved in providing waste collection services, are provided in Section V-Organization. 3 We know Santa Ma We have been located in Santa Ana for the 30 years we have serviced the City. Over half of our 120 employees also live in the City. We understand the needs of the City and our customers. For example, Great Western understands and has accommodated the changing demographic patterns in Santa Ana. Populations have shifted and, in some places, become significantly more dense. In cooperation with the City, Great Western has responded to these changes. While in many cities waste collection is restricted to a few garbage cans, or even one specialized can per unit, Great Western provides unlimited waste pick-up. We know the clean-up drill Great Western has experience participating in Santa Ana clean-ups. In concert with the City,we have organized the annual Citywide clean-ups, which are all-day events allowing residents to drop off their larger waste items locally. Great Western provides equipment and employee assistance at 6 parks located throughout Santa Ana. We make this event inclusive so that everybody has an opportunity to participate. For those residents who have special needs such as senior citizens or the disabled, our employees will provide individualized service, going to their home and removing the bulky items for them. In addition, Great Western works with the City to provide smaller neighborhood clean-ups. Having been a part of many such clean-ups in the past, we can provide needed bins and employee assistance without additional organizational effort by the City. We lead the class in education Great Western has initiated an educational program on recycling in Santa Ana. Our robot "Cycler", who is made up of recyclable materials, has already been on tour at the Santa Ana zoo and at public and private schools, to teach children 4 about the benefits and fun of recycling. Our Cycler presentations are multilingual, including Spanish and English. We have existing community contacts, and are eager to expand our educational program to all aspects of waste collection services in Santa Ana. Santa Ma is our home We believe we represent the City--our employees, our facility, our trucks, our service. We believe image is important, and we act accordingly. We keep our trucks well maintained, using a computerized schedule to ensure regular maintenance, cleaning and upkeep. (Described in detail in Section II-C). We conduct monthly mandatory employee training for safety and customer service. (Described in detail in Section II-D). We participate in the community, on a business and family level. We are a member of the Chamber of Commerce, working cooperatively to help keep Santa Ana's economy growing. We also sponsor events like the Christmas parade, City programs, and non-profit organizations and athletic teams. Appendix C provides a list of programs and organizations sponsored by Great Western Reclamation. Economic growth Chapman University recently completed an economic impact analysis of the past, current and projected impact that Great Western Reclamation has had and can have on the economy of the City of Santa Ana. In 1992, Great Western spent nearly $2.3 million in the City as a result of our City contract. Using 1992 as the baseline, Chapman University calculated the total impact on Santa Ana personal income over the past five years, which translates to nearly$20 million. Additionally, over the past 5 years, Great Western has provided approximately$85,000, in sales tax benefits to the City. This impact is directly tied to the following facts: 1) Great Western's existing facility is located in Santa Ana; 2) a majority of our employees live in Santa Ana; 3) we are committed to using local vendors for our day to day business needs; and 4) the new SAMRF will be located in Santa Ana, with local hiring preference. 5 Again, using 1992 as a base, it is estimated in the Chapman University study that award of the Solid Waste and Recycling contract to Great Western Reclamation will result in an economic impact during the five year contract period of nearly $25 million before consideration of the Santa Ana MRF. The SAMRF will add an additional $3.5 million in 1994 and $17.5 million over the contract period. As stated in the study, these impacts do not include the impacts of construction of the facility and local procurement of equipment and materials. Additionally the study does not include the proposed host fees to the City of Santa Ana for materials delivered to the SAMRF from other jurisdiction. A copy of the Chapman University Study is included in Appendix B. 2. Waste Management, Inc. Waste Management, Inc. is the world's leading provider of comprehensive environmental services including residential, commercial and industrial waste services. Waste Management, Inc. is the ultimate parent company of the bidding firm Great Western Reclamation. Organizational & Environmental Services Overview Waste Management, Inc.'s business is conducted through five principal operating groups. The Family of Companies include: Waste Management of North America Groups, Chemical Waste Management, Inc., Waste Management International plc, Wheelabrator Technologies Inc., and Rust International Inc. Together,Waste Management's operating groups employ more than 62,000 people working to provide a seamless array of environmental services worldwide. Each operating group is the industry's premier provider of its respective services. • Waste Management of North America (WMNA) consists of four operating groups: East, South, Midwest and West. WMNA is the nation's leading provider of solid waste services and is a wholly-ownedsubsidiary of Waste Management, Inc. WMNA groups 6 employ approximately 28,760 people. Services include solid waste recycling, materials recovery, collection, processing, transfer, disposal, street sweeping and other solid waste specialty services. WMNA provides solid waste collection services to more than 1,700 municipalities in North America and provides its services to more than 12 million residential and commercial customers. The Company operates 133 solid waste landfills in the U.S. and Canada and has 50 others in development. Twenty-six landfill gas recovery and gas-to-electric systems produce energy equivalent to 1.6 million barrels of oil each year. WMNA also operates a network of solid waste handling facilities including more than 80 transfer stations and more than 80 materials recovery facilities in North America. Waste Management of North America's Recycle America®and Recycle Canada® recycling services offer curbside recycling to more than 5 million homes in 600 communities. In 1991 the program collected and processed more than 1.8 million tons of recyclables. The Company has two joint ventures designed to help facilitate end markets for recyclables. Paper Recycling International (PRI), a joint venture with Stone Container Corporation, is the world's largest company to market recycled paper. PRI collects, buys and sells all grades of recyclable fiber including corrugated,newspapers and mixed wastepaper. The second joint venture, the Container Recycling Alliance (CRA), was formed in cooperation with American National Can and helps recycle all types of metal and glass containers. Much of the material processed and marketed through these joint ventures is collected through Recycle America® and Recycle Canada® residential and commercial recycling efforts. Waste Management of North America's WMI Services division provides local governments, special events planners, property management and commercial and industrial customers with a wide range of related services including: portable sanitation, portable structures, locked storage containers, temporary fencing, power poles, refuse chutes and contract 7 mechanical and vacuum sweeping. Scaffolding, towers and portable bleachers are provided to many of these same customers by The Brand Companies, Inc. Waste Management of North America's WMI Medical Services owns and operates 11 regional medical waste treatment facilities in the U.S. Customers include hospitals, clinics, medical and dental offices and other healthcare providers. The Company provides these services in 35 states, and has also entered the specialized home healthcare market. Through a marketing affiliation with the Baxter Healthcare Corporation, it offers hospitals environmental audit services and counsels these institutions on waste reduction and compliance with emerging waste regulations. Wheelabrator Technologies Inc. Wheelabrator Technologies is a multifaceted environmental services company and is 58-percent owned by Waste Management, Inc. It is the nation's leading developer and operator of trash-to-energy and cogeneration facilities, with 14 trash-to-energy facilities in the U.S., and a leader in environmental engineering and air pollution control systems for industrial and utility applications. The Company employs more than 8,500 people. Wheelabrator also provides composting systems and a range of water and wastewater treatment services including sludge.management. Wheelabrator's core business has been conversion of municipal trash and other waste fuels into energy. Today, Wheelabrator facilities derive 700 megawatts of electric generating capacity from waste resources serving the trash disposal needs of more than 400 American communities and generating enough electricity to annually displace millions of barrels of oil. Two Wheelabrator subsidiaries, Rust International and SEC Donohue,are among the leading engineering organizations in the world. Rust is a major contractor to environmental, aerospace, defense, pulp and paper and various industrial markets. SEC Donohue offers expertise in hazardous and 8 solid waste management, air quality control, transportation, architecture, wastewater treatment and geographic information services. Wheelabrator Clean Water pioneered the privatization of wastewater treatment plants and today is the leading operator of municipal wastewater treatment facilities in the U.S. Wheelabrator's technologies keep it at the forefront of water quality protection in the U.S. Wheelabrator subsidiaries, International Processing Systems (IPS) and BioGro provide solutions to sludge management and composting as well as comprehensive marketing services for processed sludge and compost. Wheelabrator Clean Air is a leading supplier to utilities and industry of systems that clean plant emissions. The Company designs and installs state-of-the-art systems that have achieved industry-low emission levels. Chemical Waste Management Chemical Waste Management is the nation's largest provider of comprehensive hazardous waste services and is a 76-percent-owned subsidiary of Waste Management, Inc. Chemical Waste Management employs approximately 11,430 people and operates about 20 treatment, storage and disposal facilities. The Company's Remedial Services Group is a leader in toxic waste and Superfund cleanup projects and has completed more than 7,000 remediation projects. Chem-Nuclear Systems, a subsidiary of Chemical Waste Management, provides low-level radioactive wastes services. Since 1971, CNSI has operated the only low-level radioactive waste disposal facility east of the Mississippi River in Barnwell, South Carolina. The Company currently holds three regional contracts comprising 14 states for similar work to be sited in Illinois, North Carolina and Pennsylvania. The Brand Companies, a 54 percent owned subsidiary of Chemical Waste Management, is a leading provider of services to industry and utilities. Brand is the nation's largest commercial and industrial scaffolding and asbestos abatement contractor. Consisting of five operating groups, 9 Brand also provides industrial dismantling, heavy industrial cleaning services and underwater repair capabilities often required for utilities and nuclear power stations. Waste Management International plc Waste Management International is the leading international provider of environmental services, providing virtually all of the Company's services outside of North America. The Company employs approximately 14,940 people. Waste Management International provides diversified environmental services in about 20 countries overseas. Waste Management International plc's stock is traded separately and is 56% owned by Waste Management, Inc., 12 percent owned by both Chemical Waste Management and Wheelabrator Technologies Inc. and 20 percent owned by public stockholders. By mid-year 1992, Waste Management International plc was providing services in Argentina, Australia, Denmark, Finland, France, Germany, Italy, The Netherlands, New Zealand, Spain, Sweden, Saudi Arabia, Hong Kong, Indonesia, Brunei, United Kingdom and Venezuela. Together, Waste Management of North America and affiliated North American operating groups Wheelabrator Technologies, Chemical Waste Management, and Chem-Nuclear Systems employ more than 48,700 persons in the United States and Canada. Financial Waste Management, Inc. reported $7,550,941,000 in revenues with earnings of $606,323,000 in 1991. Total assets for 1991 were $12,572,310,000. In 1991, of total corporate revenues, Waste Management of North America accounted for approximately 52 percent, Chemical Waste Management accounted for approximately 18 percent, Waste Management International plc accounted for approximately 14 percent and Wheelabrator accounted for approximately 16 percent. 10 As a publicly owned and traded corporation, Waste Management is subject to report and prepare all financial information in accordance with Securities and Exchange Commission requirements. Waste Management has approximately 73,000 shareholders of record and an estimated 285,000 "street name" holders whose shares are traded on international stock exchanges. Waste Management, Inc. shares are traded on the New York, Toronto, London, Tokyo, Australian, Zurich, Geneva, Basle, Frankfurt and Midwest stock exchanges. Waste Management's financial strength and security is appraised highly among major rating companies. The Company is rated A-1 by Moody's Investors Service and AA by the Standard& Poor's Corporation. Over the years, the Company has set aside considerable reserve funds for future and potential liabilities. Waste Management has the financial strength and expertise to perform to proposed contract specification. It is the Company's belief that the financial capabilities and documents filed with the government provide verification that Waste Management, Inc. has sufficient working capital, or access to sufficient working capital, to finance and perform the required work. 3. Recycle America®/Recycle Canada® Successful residential curbside recycling programs require careful planning, efficient implementation,effective marketing and professional management.Today, Recycle America® is the nation's leading and most successful recycling program for residential as well as commercial customers. In 1991, Waste Management provided curbside residential recycling services to more than 5 million households in more than 600 communities. Recycle America® and Recycle Canada® also collected recyclables from more than 40,000 businesses. During 1991, Recycle America® processed 1.8 million tons of material for recycling and composting, an increase of 77 percent over 1990. Recycle America® curbside collection services utilize specially designed 11 vehicles and containers to collect specified materials placed at the curb by residents. Materials recovered for recycling through these programs usually include newspaper, glass, metals and plastics. Materials are taken to a company recycling center for processing and sale, or delivered to established secondary material processors. Recycle America® provides governments and residents of new and existing Waste Management service communities with unique experience in design, pricing and delivery of curbside recycling programs. One of the Company's top policy mandates is to work to establish and expand markets for recycled materials now being recovered from the municipal waste stream. Today, the establishment of markets for collected recyclables is the biggest challenge facing service providers, government, consumers and manufacturers. WMNA will continue to do its part through offering recycling services to make recycling work effectively. To date the Company has: • Invested hundreds of millions of dollars in establishing an infrastructure for the collection, sorting and marketing of materials. • Joined with major U.S. companies to form recycling marketing alliances. • Worked with environmental organizations to develop and sponsor national education programs on recycling. • Provided testimony in state and federal debates regarding recycling legislation and labeling requirements. • Actively participated with local recycling advocacy groups and state-task forces to help shape recycling policies. At year-end 1991, Waste Management of North America was operating 83 recycling processing centers across the United States and Canada. Recycle America®/Recycle Canada® process centers include straight material recovery facilities, combination transfer station/recycling centers to, sort both 12 residential and commercial recyclables from collected wastes, commercial baling facilities and buy-back centers. Product quality is the overriding concern in materials recovery. Depending on available markets, Recycle America®processing facilities handle newspaper, corrugated cardboard, mixed paper, aluminum cans, ferrous metals, glass and plastic. 4. Environmental Management Waste Management of North America employs hundreds of engineers, scientists, hydrogeologists, and technicians dedicated to the design, construction, operation, and environmental integrity of the company's waste handling and disposal facilities. The group's principal mission is to ensure compliance with federal, state and local regulations and with company policies and standards. Its programs are designed to meet the following objectives: • Conduct compliance monitoring activities • Establish and maintain liaison with government regulators • Minimize and control environmental liabilities • Support research and development projects designed to advance integrated waste management technologies and strategies • Provide technical support for new business opportunities and current business activities; • Support waste volume reduction, resource conservation and recycling activities; • Provide effective management of projects; and • Provide environmentally sound site development support and cost-effective facility design. 1992 Environmental Audit All Waste Management facilities are subject to regular audits by the Company's Environmental Audit Department. The Company's environmental auditors verify facility compliance with regulatory, legal and 13 company environmental standards and increase overall environmental management effectiveness. In 1992, Arthur D. Little, an independent consulting firm, reviewed the Company's environmental management systems and environmental policies/procedures and stated: "In our opinion, Waste Management, Inc.'s corporate and subsidiary environmental management systems, policies and procedures, and its corporate environmental audit program establish the Company as the leader in the U.S. waste management industry. Furthermore, certain features of these systems, policies and procedures and audit program reflect approaches that are state of the art and place Waste Management, Inc. firmly among the leaders of industry as a whole with regard to corporate environmental management." (Arthur D. Little, Inc., March 1992). 14 B. RELEVANT EXPERIENCE Outlined below are five major collection and recycling projects operated by Great Western Reclamation and Waste Management. We have focused on Orange County, Southern California and West Coast programs. 1. Relevant Orange County Experience Great Western Reclamation and Waste Management of Orange County provide waste collection services to more than 140,000 residences in the Santa Ana, Tustin and South County areas of Orange County. This service is provided under seven city contracts and one contract with the County of Orange. We also provide recycling services to more than 100,000 of these residences. The recycling services we provide either the three container system for source separated materials or one 65 gallon container for commingled recyclables as determined by the contracting agency. The materials collected include newsprint, aluminum; bi-metal cans, glass, and plastics. Contact Murry Cable, Director Integrated Waste Management Department at (714) 568-4160 for more information on the County of Orange Contract. Contact Paul Brady, City Manager, at (714) 724-6249 for more information on the City of Irvine Contract. Contact Kenneth Frank, City Manager, at (714) 497-0740, or Terry Brandt, at 497-0340 for more information on the City of Laguna Beach Contract. Contact Marci Schwartz, Administrative Analyst, at (714) 707-2620 for more information on the City of Laguna Hills Contract. Contact Bob Woodings, Public Director/City Engineer, at (714) 707-5583 for more information on the City of Lake Forest Contract. 15 Contact Fred Sorsabal, City Manager, at (714) 348-2051 for more information on the City of Mission Viejo Contract. Contact David Nierderhaus, General Services Director, at (714) 644-3055 for more information on the City of Newport Beach Contract. Contact Dave Ream, City Manager, at (714) 647-5225 for more information on the City of Santa Ana Contract. Contact William Huston,City Manager,at (714) 544-8890 for more information on the City of Tustin Contract. 2. Long Beach, California In August, 1992 Waste Management of California was awarded a seven-year contract for the collection, processing and marketing of residential curbside recyclable materials for the City of Long Beach, California. The program, one of the largest and most comprehensive curbside contracts in the nation, provides recycling services to approximately 125,000 households. The program will become operational in December, 1992 and will collect not only the standard curbside recyclables of newspaper, aluminum cans and bottles, but also mixed plastics and corrugated cardboard. Contact Rita Hooker, City of Long Beach at (310) 590-6001 for more information on the Long Beach contract. 3. San Gabriel Valley, California Waste Management of San Grabiel/Pomona provides waste collection services to more than 128,000 residences in the San Grabiel Valley area of Los Angeles County. This service is provided under five City contracts, one contract with Los 16 Angeles County, and voluntary subscription service in two additional cities and the unincorporated County service areas. The Company also provides recycling services to more than 75,000 of these residences. The recycling service we provide uses either the three container system for source separated materials or one 18 gallon plastic container for commingled recyclables as determined by the contracting agency. The materials included in these programs include newsprint, aluminum, bi-metal cans, glass and plastic. Contact Don Penman, City Manager, City of Baldwin Park Recycling Program at (818) 960-4011 for more information on the Baldwin Park contract. Contact Greg Korduner, City Administrator, City of El Monte Recycling Program, at (818) 580-2001 for more information on the El Monte contract. Contact Martin Lomeli, City Manger, City of La Verne Recycling Program, at (714) 596-8726 for more information on the La Verne contract. Contact Don Pruyn, City Manager, City of San Dimas Recycling Program, at (714) 599-6713 for more information on the San Dimas contract. Contact Linda Holmes, City Manager, City of Walnut Recycling Program, at (714) 595-7543 for more information on the Walnut contract. Contact Terrance L. Belanger, City Manager, City of Diamond Bar Recycling Program, at (909) 860-2489. Contact Kathy Delegal, Director of Recycling, County of Los Angeles Unincorporated Area, at (818) 458-3563. 17 4. Santa Rosa. California Empire Waste Management, a division of Waste Management Collection and Recycling, Inc., currently operates full service refuse and recycling collection in Santa Rosa, California as part of long-term franchise agreements. The service area covers two counties, encompassing six cities. Services provided include residential and commercial waste collection and recycling, temporary roll-off, sludge hauling, and transfer station operations. The number of residential units served is 77,000. All of these units are part of the recycling program. Commercial units receiving waste collection service total 7,000; of these, 2,000 units are part of the recycling program. We have an exceptionally successful recycling program in Santa Rosa, with 85% participation of our residential customers. To date, we have attained an 18% overall recycling diversion level, which we expect will continue to increase. In addition to the basic waste collection and recycling services, Empire Waste Management operates 3 certified recycling redemption centers, as well as City and countywide Household Hazardous Waste Collection Programs. Contact Marc Richardson,Assistant to City Manager, City of Santa Ana Rosa, at (707) 524-5361. 5. Seattle. Washington In 1990, Waste Management of North America and the City of Seattle entered into an agreement for the transportation and disposal of the City's non-recycled solid waste. As part of a historic agreement with Seattle, Waste Management will haul the City's waste by rail until 2028. Seattle's waste is transported by rail to Waste Management's Columbia Ridge Landfill in Gilliam County, Oregon. The train leaves Seattle three times every week, carrying approximately 100 containers and traveling about 325 miles from Seattle to the Columbia Ridge Landfill. This program is an example of progressive leadership in solid waste disposal and recycling. 18 A total of 70,000 households in the northern half of Seattle participate in a curbside recycling program provided by Waste Management of Seattle under terms of a 5-year contract signed with the City in October, 1987. Residents are provided with color-coded containers for weekly collection of glass, steel, PET and HDPE bottles, newspapers, mixed waste paper and aluminum cans for recycling. Service began in February, 1988 with collected materials sorted and processed in a company-designed recycling center. The Recycle America regional facility operated by Waste Management of Seattle processes more than 200 tons of materials each day, including recyclables collected from 194,000 households. The plant also handles commercial cardboard and mixed paper from area businesses. At the curbside, one bin contains mixed paper and the other contains commingled glass, cans, PET and HDPE bottles. A third bin is for old newspaper. The facility uses a combination of mechanized and manual sorting techniques to separate glass, aluminum cans, tin cans and PET and HDPE bottles. Contact Ed Steyh, Contract Enforcement Manager, City of Seattle at (206) 684-7645. 19 CitYCYcle (17: srVaI I RISK AND CONTRACTUAL OBLIGATIONS INTRODUCTION This section describes our understanding and acceptance of the risks and obligations associated with providing waste collection and recycling services to the City of Santa Ana including the following: • AB 939 • Inadvertent Collection of Hazardous Materials • Environmental Review and Compliance and Permitting • Fluctuations with regard to recyclables recovery and marketing 1 VII. RISKS AND CONTRACTUAL OBLIGATIONS A. AB 939 COMPLIANCE AND INDEMNIFICATION Great Western Reclamation understands the risks and obligations it will assume to meet the requirements of AB 939, the California Integrated Waste Management Act and the City of Santa Ana's Source Reduction and Recycling Element. Great Western Reclamation agrees to indemnify the City of Santa Ana against fines and/or penalties imposed by the California Integrated Waste Management Board in the event it is not in compliance with said requirements in accordance with 13 (e) of the Agreement supplied by the City and Section D.2 of the Request For Proposals. 2 B. INADVERTENT COLLECTION OF HAZARDOUS MATERIALS Great Western understands that it may inadvertently collect hazardous materials as waste. In such an event it will notify the proper authorities and attempt to locate the producer (disposer) of said material to properly dispose of, or pay for proper disposal of, said material. When hazardous materials are discovered, they will be removed from the waste and stored in an approved manner pending retrieval by the producer or proper transportation and disposal arranged by Great Western. See Section II-D SAFETY, and Section II-H MATERIAL RECOVERY FACILITY for further information on hazardous material programs. 3 C. ENVIRONMENTAL REVIEW AND COMPLIANCE AND PERMITTING Great Western agrees to operate in compliance with all Federal, State and local laws, statutes, ordinances, rules and regulations. Additionally, it will assume all permitting costs and obligations required to fully implement the systems and programs proposed. Great Western will provide the City with all reports required of it. 4 D. FLUCTUATIONS IN QUANTITY. COMPOSITION, MARKETABILITY AND PRICES OF RECYCLABLES Great Western is fully aware that there may be fluctuations in the quantity, composition, markets and prices of the recyclable portion of the waste collected and will accept all risks and/or benefits brought about by said fluctuations. See Section II-G and Section II-H of this proposal for additional information on recyclables recovery and marketing. 5 EXCEPTIONS VIII. EXCEPTIONS Great Western has reviewed the requirements of the project as described in the RFP and the Agreement provided by the City. Great Western takes no exceptions to terms and conditions thereof and can meet all terms and conditions. 1 LITIGATIO \ INTRODUCTION This section provides information on litigation relating to Great Western Reclamation and affiliated companies. None of the claims identified are out of the normal course of business for companies involved in the environmental services business. 1 IX. LITIGATION Great Western Reclamation is an unincorporated division of Waste Management Collection and Recycling, Inc. Waste Management Collection and Recycling, Inc. is a wholly owned subsidiary of Waste Management of North America, Inc., an Illinois corporation, located at 3003 Butterfield Road., Oak Brook, Illinois 60521 ("WMNA"). Other parent company subsidiaries having operations in the state of California are: i) Waste Management of Orange County, Inc.; (ii) Waste Management of California, Inc.; (Hi) Oakland Scavenger Company; and (iv) Waste Management Disposal Services of California, Inc. The above named companies currently may have routine claims, settlements, arbitration and litigation involving property damage, personal injury, employment, traffic violations, operational issues and other miscellaneous matters ("Claims") in progress. None of the Claims are material to the Contractor's financial stability and none of the Claims are out of the normal course of business for companies involved in the environmental services business. The following is a list of significant actions relative to each of the aforementioned companies. A. The following is in respect to Waste Management Collection and Recycling. Inc. 1. Waste Management Collection and Recycling, Inc., was charged with a statutory violation of the California unfair competition law in People of the State of California vs. Inland Disposal. Inc., et. al., No. 167853. On September 2, 1992, the Riverside County, California District Attorney filed a complaint regarding the Company's operation of overweight vehicles. The complaint was settled the same day pursuant to a negotiated settlement wherein the Company paid a civil penalty and agreed not to violate the Vehicle Code weight restrictions in the future. 2 2. Great Western Reclamation, Inc. vs. Big Box Rental Co., et al. No. G010282 (Super. Ct. No. X-498326, Orange County, CA) This was an action filed in 1987 seeking damages and injunctive relief based upon defendants' violation of Contractor's rights under its exclusive franchise agreement with the City of Santa Ana. The defendants attempted to use the "self-disposal" exception to the franchise by structuring an "equipment lease agreement" with a customer of Contractor. Contractor argued that the lease agreement was a sham and that the relationship between the customer and the defendants constituted an activity which was enjoinable under the Business and Professions Code. The Court found in favor of Contractor, granting the requested injunctive relief. The Court declined, however, to award any monetary compensation to Contractor. The trial court decision was affirmed by the Court of Appeal; defendants' petition for review by the California Supreme Court was denied. 3. See Rainbow Disposal case under WMNA. 3 B. The following is in respect to WMNA: 1. Rainbow Disposal Co., Inc., v. Great Western Reclamation. Inc., Waste Management of North America. Inc., et.al., No. 60-9630 (Orange County, CA) In July, 1990, a competitor filed this case alleging interference with contract and predatory pricing. The case lacked any merit whatsoever and was dismissed. 2. Cumberland Farms, Inc. v. Browning-Ferris Industries. Inc., Waste Management of North America. Inc., et.al., No. 87-3717 (E.D. PA) and 10 related cases. These related civil class action lawsuits were consolidated in Philadelphia and allege an antitrust violation between 1978-1987. After years of litigation, plaintiffs acknowledged doubt as to whether the alleged violation had occurred and the parties agreed to a settlement. WMNA's settlement, totalling $19.5 million, will be distributed to customers in ten markets around the United States. 3. Acme Corporation v. Althin CD Medical. Inc.. et.al., No. C91 4268 SBA, U.S. District Court/Northern District of CA WMNA was named, along with several other parties, including approximately 18 municipalities, by a landfill owner/operator (Acme) seeking to recover response costs under CERCLA 42 U.S.C. Section 9601 et seq. WMNA was included in the suit because a subsidiary company hauled municipal solid wastes to the landfill. WMNA has since been dismissed from the suit. 4 4. Marsh Creek Association et.al. v. WMNA, et.al., No. C89-04637, Superior Court, County of Contra Costa and Marsh Creek Assoc., et.al. v. WMNA et.al., No. C90-01760, Superior Court, County of Contra Costa Plaintiffs in one case objected to the proposed final Environmental Impact Report for the Contra Costa County solid waste management plan/general plan amendments adopted by the Board of Supervisors. Plaintiffs in the other case allege that approval of the land use permit and certification of the Environmental Impact Report violated CEQA and the general plan statutes and therefore such permits should be declared null and void. Both cases were settled in 1992. 5. Foothill Sanitary Landfill, Inc. v. Howard C. Lewis, No. 206021, Superior Court, San Joaquin County Suit filed regarding breach of contract between Plaintiff and owner/seller of property. WMNA purchased property and agreed to defend owner/seller against any contract dispute claim of Plaintiff. Property is subject of an ongoing condemnation suit. 5 C. The following is in respect to Waste Management of Orange County. Inc. (FKA Dewey's Rubbish Service): 1. Lok-Fast, Inc. v. Dewey's Rubbish Service, Inc. et.al., No. CV-90-4041 1H, U.S. District Court, Central District of California Anti-trust class action alleging conspiracy to fix prices and allocate customers in Orange County between 1985 and 1989. The company has vigorously denied the allegations and does not believe that the outcome will be material. 6 D. The following is in respect to Waste Management of California. Inc (WMC): 1. Pacific Gas & Electric Co. v. Oceanic California, Inc. and Waste Management of California. Inc., No. 700472, Superior Court, County of Santa Clara This is a condemnation suit in which PG&E petitioned for a judgment in eminent domain for an easement crossing a property leased by WMC; WMC obtained a judgment for $30,000 plus interest which has been paid. 2. Waste Management of California, Inc. vs. Republic Waste Industries. Inc. No. CV913908, US. District Court, Central District of California This suit was filed by WMC against Republic Waste Industries for recovery of funds related to unpaid disposal charges at WMC's Simi Valley Landfill. WMC obtained a judgment for the full amount in 1992. 3. People of the State of California vs. Waste Management of California, Inc.,. et al. No. 155966 A Santa Clara County Grand Jury returned theft indictments against WMC and eight of its employees over a dispute involving WMC's contract with the City of San Jose. WMC is charged with unlawful taking of landfill airspace (for which it previously contracted) by disposing of waste originating outside the City limits. WMC is vigorously defending its position that the waste disposed of was within the contract terms, that no one was disadvantaged and that no gain for WMC or any individuals was sought or obtained. A jury trial is pending. 7 4. Norcoro, Inc. vs. Waste Management of California. Inc., No. 661387, Superior Court, County of San Diego (1993) Norcop is WMC's partner in the development of a landfill in San Diego County; WMC is the managing partner. Plaintiff is seeking to compel arbitration over allegations that WMC breached its fiduciary duties by failing to disclose material facts relative to pending investigations of WMC and failed to properly pursue the project. WMC had already requested arbitration and had filed a motion to dismiss. 8 E. In respect to Oakland Scavenger Company there are no cases pending. F. In respect to Waste Management Disposal Services of California. Inc. there are no cases pending. Please contact the Proposer if additional information is required about these or other Claims. 9 CitYCYCle 0111 Sada Ana Section X CONTRACTOR' S FI\A\CIAL DATA X. CONTRACTOR'S FINANCIAL DATA Enclosed is the following requested financial data: • Contractors unaudited financial statements: Due to the proprietary nature of the information requested, contractor has provided the "Contractor's Financial Data" to the City of Santa Ana on a strictly confidential basis. City shall not release such information without contractors prior written consent. This proprietary financial information is exempt from public disclosure pursuant to California Government Code Section 6254, and Section 6254.5. • 1990 Annual Report- Waste Management, Inc. (Includes 1989 Financial data). • 1991 Annual Report- Waste Management, Inc. • Financial Guarantee for Waste Management, Inc. • 1992 Fiscal year and 4th quarter '92 unaudited Income Statement for Waste Management, Inc. • Statement from the Chief Financial Officer Financing Plan Waste Management, Inc. reported $7,550,941,000 in revenues with earning of $606,323,000 in 1991. Total assets for 1991 were $12,572,310,000. In 1991, of total corporate revenues, Waste Management of North America accounted for approximately 52 percent, Chemical Waste Management accounted for approximately 18 percent, Waste Management International plc accounted for approximately 14 percent and Wheelabrator accounted for approximately 16 percent. As a publicly owned and traded corporation, Waste Management is subject to report and prepare all financial information in accordance with Securities and Exchange Commission requirements. Waste Management has approximately 73,000 shareholders of record and an estimated 285,000 "street name" holders whose shares are traded on 1 international stock exchanges. Waste Management, Inc. shares are traded on the New York, Toronto, London, Tokyo, Australian, Zurich, Geneva, Basle, Frankfurt and Midwest stock exchanges with over $18 billion in total market capitalization. Waste Management's financial strength and security is appraised highly among major rating companies. The Company is rated A-1 by Moody's Investors Service and AA by the Standard & Poor's Corporation. Over the years, the Company has set aside considerable reserve funds for future and potential liabilities. Waste Management has a Dun and Bradstreet (#04-757-7416) rating of 5A 2 ('SA' equals financial strength of $50 million + and '2' equals a "good credit rating"). Waste Management has the financial strength and expertise to perform to proposed contract specification. It is the Company's belief that the financial capabilities and documents filed with the government provide verification that Waste Management; Inc. has sufficient working capital, or access to sufficient working capital, to finance and perform the required work. 2 GUARANTEE AGREEMENT THIS AGREEMENT is made as of March 8, 1993, by the undersigned ("Guarantor"). RECITALS: A. Guarantor's second tier subsidiary, Waste Management Collection and Recycling, Inc. ("Proposer") is responding to a request for proposal dated January 15, 1993 issued by the City of Santa Ana (the "RFP"); B. As a condition to the award of a contract pursuant to the RFP, Guarantor has been required to guarantee the Obligations (as hereinafter defined) on the terms stated herein; C. It is in the best interests of Guarantor to guarantee the Obligations; D. The term "Obligations" as used herein means any and all debts, financial obligations, and liabilities of Proposer to the City of Santa Ana, arising out of a contract awarded pursuant to the RFP. COVENANTS: IN CONSIDERATION of these premises, the Guarantor hereby agrees as follows: 1. The Guarantor hereby (a) unconditionally guarantees the full and prompt payment of the Obligations when due; and (b) agrees to pay all costs, expenses and reasonable attorneys' fees incurred by the City of Santa Ana in enforcing this Agreement. 2. Prior to presentation of a claim hereunder, the City of Santa Ana shall be obligated to: (a) take reasonable steps to secure performance of the contract by Proposer; and (b) take reasonable steps to obtain the payment of the Obligations. 3. The City of Santa Ana shall have the exclusive right, which may be exercised from time to time without diminishing or impairing the liability of the Guarantor in any respect, and without notice of any kind to the Guarantor, to: (a) determine how, when and what application of payments, credits and collection, if any, shall be made on the Obligations and accept partial payments; and (b) with or without consideration, grant, permit or enter into any waiver, amendment, extension, modification, indulgence, compromise,settlement, subordination, discharge or release of(i) any of the Obligations and any agreement relating to any of the Obligations, (ii) any obligations of any other person or entity liable for payment or performance of any of the Obligations, and any agreement relating to such obligations, and (iii) any collateral or security or agreement relating to collateral or security for any of the foregoing. ii 4. The Guarantor hereby unconditionally waives presentment, notice of dishonor, protest, demand for payment and all notices of any kind, including, without limitation, (i) notice of acceptance hereof; (ii) notice of the creation of any of the Obligations; (iii) notice of nonpayment, nonperformance or other default on any of the Obligations; and (iv) notice of any action taken to collect upon or enforce any of the Obligations. 5. This Agreement shall inure to the City of Santa Ana and shall be binding upon the Guarantor and its successors and assigns. 6. This Agreement shall be governed by the laws of the State of California applicable to contracts made and to be performed therein between residents thereof. 7. This Agreement constitutes the entire agreement between the City of Santa Ana and Guarantor with respect to the subject matter hereof, superseding all previous communications and negotiations, and no representation, understanding, promise or condition concerning the subject matter thereof shall be binding upon the City of Santa Ana unless expressed herein. WASTE MANAGEMENT, INC. By: Thomas C. Hau Title: Vice President and Controller By: Cr, Susan C. Nustra Title: Staff Vice President-Treasury dbt93\santaana.gua 2 Waste Management,Mc. crs; h ��; yJr,. 3003 Butterfield Road 1/4es ,'- - , �� , 3 B l 1 Oak Brook Illinois 60521 �:',2 7.2, � "� 5�` s`t ,m . ,. . ,. 40, v, (708) 572-8800 for further information, contact: Analyst Contact: Media Contact: James E. Koenig William J. Plunkett (708) 572-8822 (708) 572-8898 WASTE MANAGEMENT, INC. REPORTS REVENUE AND NET INCOME FOR FOURTH QUARTER AND YEAR Oak Brook, Illinois, February 4, 1993 -- Waste Management, Inc. today reported results for the fourth quarter and full year 1992. For the quarter ended December 31, 1992, net income was $182,805,000, or $.37 per share, versus $26,539,000, or $.05 per share, in the period a year earlier. Revenue in the quarter was up 10 percent to $2,203,080,000 from $2,010,375,000 in the same period in 1991. Fourth quarter 1992 net income after tax and minority interest was reduced by $23,392,000, or approximately $.05 per share, as a result of charges by the Company's Chemical Waste Management, Inc. and The Brand Companies, Inc. subsidiaries reflecting a writedown of Brand's investment in its asbestos abatement business and the restructuring of operations in connection with the formation of Rust International Inc. In the fourth quarter of 1991, the Company recorded a special after-tax charge of $181,000,000, or approximately $.37 per share, primarily related to the Company's revised estimates of future liabilities associated with the Comprehensive Environmental Response, Liability and Compensation Act (CERCLA) relating to disposal facilities which its subsidiaries or their predecessors had previously used or operated. None of the locations at which the liabilities existed involved facilities sited and designed by the Company. Excluding the impact of these items in 1992 and 1991, net income for the quarter was $206,197,000, or $.42 per share, versus $207,539,000, or $.42 per share, in the fourth quarter of 1991. For the full year ended December 31, 1992, net income was $850,036,000, or $1.72 per share, versus $606,323,000, or $1.23 per share, in 1991. Revenue in 1992 increased 15 percent to $8,661,027,000 from $7,550,914,000 in 1991. 1 Earnings for the full year were increased by $.18 per share due to the net effect of a nontaxable gain from the April 1992 initial public offering of shares by the Company's Waste Management International plc subsidiary and second quarter special charges primarily relating to the revaluation of the Company's medical waste business and to two of its Chemical Waste Management, Inc. subsidiary's incinerators in addition to the fourth quarter charges discussed above. The Company also previously recorded onetime after-tax charges of approximately $71 million, or $.14 per share, related to the early adoption, effective January 1, 1992, of Financial Accounting Standard No. 109, Accounting for Income Taxes, and Financial Accounting Standard No. 106, Employer's Accounting for Postretirement Benefits Other Than Pensions. Full-year earnings for 1991 included an approximately $.03 per share gain in the second quarter relating to the sale by the Company's Wheelabrator Technologies Inc. subsidiary of its French abrasives business. Excluding these unusual items of income and expense from 1992 and 1991 results, net income for the year was $828,829,000, or $1.68 per share, versus $773,365,000, or $1.57 per share, in 1991. "Our environmental services businesses continued to grow in 1992 despite the effects of the lingering weak economy in North America," said Dean L. Buntrock, Chairman and Chief Executive Officer. "As 1993 begins, we are starting to see some signs of improvement in the economy. "During the past year, we made important organizational changes in our solid and hazardous waste companies, continued our international expansion and created a new group to pursue the environmental engineering, construction and infrastructure services markets. We believe these changes and continued attention to managing costs and improving productivity will help us achieve continued growth in 1993. Should the economy improve, we would expect it to benefit all of our environmental services businesses." In the quarter, Waste Management announced the formation of Rust International Inc., a company which will pursue the environmental, infrastructure, construction and industrial services markets. Rust, which began operations January 1, 1993, was created by combining certain businesses of Wheelabrator Technologies Inc. and Chemical Waste Management, Inc. and the businesses of The Brand Companies, Inc., all Waste Management subsidiaries. These businesses included Wheelabrator's Rust International industrial design, engineering, construction and project management business and its SEC Donohue environmental engineering and consulting business. Chemical Waste Management contributed its Remedial Services Group, its majority interest in The Brand Companies, an industrial services company, and its 12 percent ownership in Waste Management International plc. 2 The transaction calls for Brand to be merged into a wholly owned subsidiary of Rust. In the merger, Brand stockholders will have the option to receive shares in Rust on a one- for-one basis for each Brand share or $18.75 per share in cash. Also in the quarter, Wheelabrator Technologies completed the acquisition of four environmental businesses from JWP Inc. The businesses are two air pollution control subsidiaries, JWP Air Technologies and JWP Amcec Corporation, and two sludge pelletization projects under development in New York City and Baltimore. Wheelabrator also began construction in the quarter on a $92-million cogeneration facility in Polk County, Florida designed to convert 350,000 tons of waste wood and 25,000 tons of fires each year into electrical energy. The Wheelabrator Board of Directors elected John M. Kehoe, Jr. President and Chief Operating Officer of the Company. Mr. Kehoe, who has served as President of Wheelabrator Environmental Systems Inc. and has more than 18 years of experience with the Company, succeeds Rodney Gilbert who became President and Chief Operating Officer of Rust International. In the quarter, Waste Management International announced plans to acquire 75 percent of Environnement Service SA, a firm engaged in solid waste collection and disposal and industrial cleaning throughout the greater Paris area. Shortly after the end of the year, Waste Management International also announced that its Wessex Waste Management Ltd joint venture with Wessex Water plc had acquired Waste Management Ltd., which was the solid waste services business of NFC plc and was previously unrelated to Waste Management, Inc. or Waste Management International plc. Waste Management Ltd. is a major solid waste services provider in Britain. Waste Management International also announced that it will acquire an additional shareholding of approximately five percent of the ordinary share capital of Wesssex Water for approximately $97,000,000 bringing Waste Management's total equity interest to approximately 20 percent. On January 18, 1992, Waste Management's Board of Directors approved a proposal to change the Company's name to WMX Technologies, Inc., reflecting the significant expansion of services available to its customers that go beyond its original waste services focus. At the same time, the Company said it intends to retain the name Waste Management, Inc. for use by its North American solid waste operations. The proposal is subject to stockholder approval at the Company's May 14, 1993 annual meeting. Waste Management, Inc., based in Oak Brook, Ill., is the leading international environmental services company. Operating through subsidiaries and affiliates throughout the United States, Canada and 20 countries overseas, it provides comprehensive solid and hazardous waste services, energy recovery and environmental technologies and engineering resources. 3 WASTE MANAGEMENT, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF INCOME FOR THE THREE MONTHS ENDED DECEMBER 31 (000's omitted except per share amounts) 1992 1991 * REVENUE $2,203.080 $2.010.375 Operating expenses $1,503,822 $1,379,728 Special charges 56,450 296,000 Selling and administrative expenses 277,806 236,285 Goodwill amortization 20,441 14,560 Gains from stock transactions of subsidiaries -- (9,448) Gains from exchange of Exchangeable LYONs -- (27) Interest expense 57,079 43,613 Interest income (11,458) (11,797) Minority interest and sundry (income) expense, net (6,101) 2,222 Income before income taxes $ 305,041 $ 59,239 Provision for income taxes 122,236 32,700 NET INCOME $ 182,805 $ 26,539 AVERAGE COMMON AND COMMON EQUIVALENT SHARES OUTSTANDING 490,525 494,775 EARNINGS PER COMMON AND COMMON EQUIVALENT SHARE $0.37 0.05 * Certain items have been restated to conform to 1992 classifications. WASTE MANAGEMENT, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF INCOME FOR THE TWELVE MONTHS ENDED DECEMBER 31 (000's omitted except per share amounts) 1992 1991 * REVENUE $8,661,027 $7,550,914 Operating expenses $5,945,762 $5,165,319 Special charges 219,900 296,000 Selling and administrative expenses 1,048,047 910,935 Goodwill amortization 77,144 61,682 Gains from stock transactions of subsidiaries (263,489) (38,046) Gains from exchange of Exchangeable LYONs (191) (15,470) Interest expense 223,052 168,558 Interest income (57,693) (55,800) Minority interest and sundry expense, net 70,083 29.837 Income before income taxes and cumulative effect of accounting changes $1,398,412 $1,027,899 Provision for income taxes 477,237 421,576 Income before cumulative effect of accounting changes $ 921,175 $ 606,323 Cumulative effect of accounting changes, net of minority interest in portion relating to subsidiaries -- Postretirement benefits, net of tax (36,579) -- Income taxes (34.560) NET INCOME $ 850,036 $ 606,323 AVERAGE COMMON AND COMMON EQUIVALENT SHARES OUTSTANDING 493,948 493,167 EARNINGS (LOSS) PER COMMON AND COMMON EQUIVALENT SHARE Before cumulative effect of accounting changes $1.86 $1.23 Cumulative effect of accounting changes -- Postretirement benefits (.07) -- Income taxes (.07) -- Net income $1.72 1.23 * Certain items have been restated to conform to 1992 classifications. Wilt Waste Management, ille. 3003 Butterfield Road . Oak Brook, Illinois 60521 February 26, 1993 Statement from the Chief Financial Officer This is to certify that there has been no material change in the financial condition of Waste Management, Inc. since the last audited financial statements (1991 fiscal year) which would negatively impact its ability to provide financial assurance of performance under the proposed contract with the City of Santa Ana. X Jame E. Koenig ,L Chief Financial Officer Waste Management, Inc. JK1040 i 700/572-8000 ^Telex:253094 e TWX:910-651-0029