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U.S. SECURITY ASSOCIATES, INC.-2017
A-2017-130 _1LU LU AGREEMENT TO PROVIDE SECURITY GUARD SERVICES O °N THIS AGREEMENT is made and entered into this 16TH day of May, 2017 by and between U.S. wl USECURfiY ASSOCIATES ("Contractor"), and the CITY OF SANTA ANA, a charter city and 2-1 ¢ O municipal corporation organized and existing under the Constitution and laws of the State of x w ¢ California ("City"). c=n a o RECITALS z � A. On March 14, 2017, the City issued Request for Proposal No. 17-032, by which it sought Contractors to provide unarmed security guard services for various City facilities. B. Contractor submitted a responsive proposal that was selected by the City. Contractor represents that it is able and willing to provide the services described in the scope of work that was included in RFP No. 17-032 and attached as Exhibit A. C. In undertaking the performance of this Agreement, Contractor represents that it is knowledgeable in its field and that any services performed by Contractor under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional security services company. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Contractor shall provide unarned security services at the following City facilities, as fttrther described in Exhibit A: Santa Ana Regional Transportation Center (SARTC) City Hall Ross Annex Corridor to Superblock Orange County Courthouse Library Parking Structure Santa Ana Police Department Santa Ana Court Yard Centennial Park Santa Ana Zoo at Prentice Park Santa Ana Senior Center Santa Ana Library Central Library Newhope Branch Library Contractor's proposal is attached as Exhibit B and incorporated by reference. The City reserves the right to request additional security services and related equipment from Contractor, as set forth in Exhibit A. The City may request additional services in a writing executed by the City Manager or his designee. Page 1 of 8 The City also reserves the right to reduce or eliminate services at any of its facilities, for any reason. The reduction or elimination of services will result in a proportionate reduction of the monthly payment to the Contractor. The City's decision to reduce or eliminate services shall be effective 30 days after written notice of such election has been sent to Contractor at the address set forth in Section 10, below Contractor will provide to the City a list of all security guards providing services pursuant to this Agreement and will update said list each month with the names and positions of any new security guard and notification of replacement of any current security guard. Additionally, Contractor will immediately notify City with the name and assignment of any security guard who is terminated. 2. COMPENSATION a. City agrees to pay, and Contractor agrees to accept as total payment for its services, the rates and charges identified in Exhibit C and incorporated by reference to this Agreement. The total sum to be expended under this Agreement shall not exceed $1,154,532, annually, during the term of the Agreement and any extension thereof permitted by Section 3. This annual amount consists of the base sum of (1) $1,131,732 and (2) a contingency of $22,800. No price increase will be considered during the initial term of the Agreement but may be considered for the extension periods, if any, upon request by Contractor with one hundred and twenty (120) days written notice. Any increase in price shall be subject to approval by the City Council. If the parties cannot mutually agree on a new billing rates for the extension periods, either party shall have the right to terminate this Agreement after the initial term upon sixty (60) days written notice of termination to the other party. b. Payment by City shall be made within forty-five (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals and Scope of Work, which may reasonably be expected by City. 3. TERM This Agreement shall commence on June 1, 2017 and terminate on May 31, 2020, unless terminated earlier in accordance with Section 13, below. The term of this Agreement may be extended for two additional (1) year periods, upon a writing executed by the City Manager and the City Attorney. 4. INDEPENDENT CONTRACTOR Contractor shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor Page 2 of 8 The City also reserves the right to reduce or eliminate services at any of its facilities, for any reason. The reduction or elimination of services will result in a proportionate reduction of the monthly payment to the Contractor. The City's decision to reduce or eliminate services shall be effective 30 days after written notice of such election has been sent to Contractor at the address set forth in Section 10, below Contractor will provide to the City a list of all security guards providing services pursuant to this Agreement and will update said list each month with the names and positions of any new security guard and notification of replacement of any current security guard. Additionally, Contractor will immediately notify City with the name and assignment of any security guard who is terminated. 2. COMPENSATION a. City agrees to pay, and Contractor agrees to accept as total payment for its services, the rates and charges identified in Exhibit C and incorporated by reference to this Agreement. The total sum to be expended under this Agreement shall not exceed $1,154,532, annually, during the term of the Agreement and any extension thereof permitted by Section 3. This annual amount consists of the base sum of (1) $1,131,732 and (2) a contingency of $22,800. No price increase will be considered during the initial term of the Agreement but may be considered for the extension periods, if any, upon request by Contractor with one hundred and twenty (120) days written notice. Any increase in price shall be subject to approval by the City Council. If the parties cannot mutually agree on a new billing rates for the extension periods, either party shall have the right to terminate this Agreement after the initial term upon thirty (60) days written notice of termination to the other party. b. Payment by City shall be made within forty-five (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals and Scope of Work, which may reasonably be expected by City. 3. TERM This Agreement shall commence on June 1, 2017 and terminate on May 31, 2020, unless terminated earlier in accordance with Section 13, below. The term of this Agreement may be extended for two additional (1) year periods, upon a writing executed by the City Manager and the City Attorney. INDEPENDENT CONTRACTOR Contractor shall, during the entire tern of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor Page 2 of 8 shall it be construed to create an employer-employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Contractor performs the services which are the subject matter of this Agreement; however, the services to be provided by Contractor shall be provided in a manner consistent with all applicable standards and regulations governing such services. Contractor shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 5. RECORDS Contractor shall keep records and invoices in connection with the work to be performed under this Agreement. Contractor shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Contractor under this Agreement. All such records and invoices shall be clearly identifiable. Contractor shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. 'Contractor shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Contractor under this Agreement. 6, INSURANCE Prior to undertaking performance of work under this Agreement, Contractor shall maintain and shall require its subcontractors, if any, to obtain and maintain insurance as described below: a. Commercial General Liability Insurance. Contractor shall maintain commercial general liability insurance naming the City, its officers, employees, agents, volunteers and representatives as additional insured(s) and shall include, but not be limited to protection against claims arising from bodily and personal injury, including death resulting therefrom and damage to property, resulting from any act or occurrence arising out of Contractor's operations in the performance of this Agreement, including, without limitation, acts involving vehicles. The amounts of insurance shall be not less than the following: single limit coverage applying to bodily and personal injury, including death resulting therefrom, and property damage, in the total amount of $1,000,000 per occurrence, with $2,000,000 in the aggregate. Such insurance shall (a) name the CITY, its officers, employees, agents, volunteers and representatives as additional insured(s); (b) be primary with respect to insurance or self-insurance programs maintained by the CITY; and (c) contain standard separation of insureds provisions. b. Business automobile liability insurance, or equivalent forma, with a combined single limit of not less than $1,000,000 per occurrence. Such insurance shall include coverage for owned, hired and non -owned automobiles. Pave 3 of 8 C. Worker's Compensation Insurance. In accordance with the California Labor Code, Contractor, if Contractor has any employees, is required to be insured against liability for worker's compensation or to undertake self-insurance. Prior to commencing the performance of the work under this Agreement, Contractor agrees to obtain and maintain any employer's liability insurance with limits not less than $1,000,000 per accident. d. If Contractor is or employs a licensed professional such as an architect or engineer: Professional liability (errors and omissions) insurance, with a combined single limit of not less than $1,000,000 per claim with $2,000,000 in the aggregate. e. The following requirements apply to the insurance to be provided by Contractor pursuant to this section: (i) Contractor shall maintain all insurance required above in full force and effect for the entire period covered by this Agreement. (ii) Certificates of insurance shall be furnished to the City upon execution of this Agreement and shall be approved by the City. (iii) Certificates and policies shall state that the policies shall not be cancelled or reduced in coverage or changed in any other material aspect, by consultant, without thirty (30) days prior written notice to the City. (iv) Contractor shall supply City with a fully executed additional insured endorsement. If Contractor fails or refuses to produce or maintain the insurance required by this section or fails or refuses to furnish the City with required proof that insurance has been procured and is in force and paid for, the City shall have the right, at the City's election, to forthwith tenninate this Agreement. Such termination shall not affect Contractor's right to be paid for its time and materials expended prior to notification of termination. 7. MENINIFICATION Contractor agrees to defend, and shall indemnify and hold harmless the City, its officers, agents, employees and representatives from liability: (1) for personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the negligent operations of the Contractor or its contractors, subcontractors, agents, employees, or other persons acting on their behalf which relates to the services described in section I of this Agreement; and (2) from any claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by reason of the terms of or effects arising from Contractor's performance of the Page 4 of 8 services contemplated by this Agreement, except to the extent such claims are caused by the negligent acts or omissions of the City or any of its employees, agents, representatives, and independent contractors. This indemnity and hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section. The Contractor further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing, to the extent Contractor's services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Contractor. 8. CONFIDENTIALITY If Contractor receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Contractor agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Contractor disclosed in a publicly available source; (c) is in rightfiil possession of the Contractor without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Contractor without reference to information disclosed by the City. 9. CONFLICT OF INTEREST CLAUSE Contractor covenants that it presently has no interest and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. 10. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by fax or other telegraphic cormxnmication in the manner provided in this Section, to the following persons: Page 5 of 8 To City: Clerk of the City Council City of Santa Ana 20 Civic Center Plaza (M-30) P.O. Box 1988 Santa Ana, CA 92702-1988 Fax 714-647-6956 Executive Director Public Works Agency City of Santa Ana 20 Civic Center Plaza (M-21) P.O. Box 1988 Santa Ana, CA 92702 Fax 714-647-5635 To Contractor: U.S. Security Associates 1400 N. Harbor Blvd., 7`h Floor Fullerton, CA 92835 A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, commrmication shall be effective or deemed to have been.given twenty-four (24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time flames, weekends, federal, state, County or City holidays shall be excluded. 11. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Contractor regarding the subject matter herein, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Contractor. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not bind or obligate Contractor or the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which are not embodied herein. 12. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Contractor, Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior Page 6 of 8 written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject of this Agreement performed by City personnel or by other consultants retained by City. 13. TERMINATION This Agreement maybe terminated by the City upon thirty (30) days written notice of termination. in such event, Contractor shall be entitled to receive and the City shall pay Contractor compensation for all services performed by Contractor prior to receipt of such notice of termination, subject to the following conditions: a. As a condition of such payment, the Executive Director may require Contractor to deliver to the City all work product completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Contractor consents to the City's use thereof for such purposes as the City deems appropriate. b. Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement. 14. NON-DISCRIMINATION Contractor shall not discriminate because of race, color, creed, relation, sex, marital status, sexual orientation, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, training, utilization, promotion, termination or other employment related activities or in connection with any activities under this Agreement. Contractor affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 15. JURISDICTION -VENUE This Agreement has been executed and delivered in the State of California and the validity, Interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties fiuther agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 16. PROFESSIONAL LICENSES Contractor shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, Page 7 of 8 the City of Santa Ana and all other governmental agencies. Contractor shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions, Said inability shall be cause for termination of this Agreement. 17. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST: MARIA D. A4-,,1J U ZARR 'Na Clerk of the Council APPROVED AS TO FORM: SONIA R. CARVALHO City Attorney By:CQ1�� �e (—JOHN M. FUNK Assistant City Attorney RVEM- ENDED OR APPROVAL: A PSA I OUR Executive Director Public Works Agency CITY OF SANTA ANA Interim U.S. SECURITY ASSOCIATES YMH4NLDOON Regional President Page 8 of 8 EXHIBIT A CITY OF SANTA AIWA REQUEST FOR PROPOSALS FOR SECURITY GUARD SERVICES AT VARIOUS CITY FACILITIES GENERAL SCOPE OF SERVICES 1, General Conditions Contractor shall furnish all necessary labor, supervision, uniforms, and equipment in accordance with the provisions, terms and conditions set forth in this RFP, 2, License and Permits Contractor and assigned porsonnel shall possess all licenses and permits required b the California Departmeat.of Consumor Affairs, Bureau of Security. and.Staffing requirements for each site are provided in Exhibit B Staffing Schedules. 3. Security Guard Minimum Qualifications City staff will review the qualifications of the guards assigned to the respective sitos. The City rasorves the right to disapprove Contractor personnel assigned to this contract. The Contractor will remove and replace immediately any personnel deemed unacceptable to the Contract Manager. Security guards are required to meet the mlohnum qualifications listed below prior to their iniCl l assignment, Contractor shall ensure that written documentation of the criteria listed below of all security guards assigned ander the provisions of this contract are kept on file at Contractor's place of business. Failure to do so may result in the termination of the contract: and subsidiary contracts. (a) Ki ducallon- Guards must possess a high school diploma or G.E.D. equivalent and must have the ability to speak, read, and write the English language, understand and carry out oral and written directions, think and act quieldy and City of Santa Ana Unarmarl Security Guard Services RFP Page 16 effectively in emergencies, and write accurate and clear reports. Some locations will require guards to be. bilingual (see Scope by Location) (b) Experletice- Guards assigned to work under this Contract must have had prior security guard experience of relevant nature, (c) Knowledge/SkIlIS- Guards na ust have experience using and ability to use a typewriter, word processor, or computer terminal. Guards must have the ability to construct and write clear and accurate detailed reports. (d) Guard Registration Card- Guards mast at all times, be in possession of a current guard registration card issued by the California Department of Consumer Affairs while assigned to the City contract. Temporary guard cards are not acceptable. (e) Drug Testing- All guards shall successfidly pass a pre-employment drug screening examination within six (6) months of their assignment. Drug testing will be arranged for the guards by the Contractor at its own expense prior to assignment at any City facility. (f) Background Check- Contractor shall certify that till personnel have successfully passed a. criminal background check prior to assignment to any City facility. (g) Training- Guards are required to have received training in First Aid and CPR, with current certification, as well as training in security and emergency procedures, crowd control, and public relations, First Aid and CPR training will be ,,-- , gecl Por.tho gnu.•ds by the ContXactgr al its .own expex>se px'iot' to. assignment to any City facility. (h) Pbysical/Mental Qualifications,- Guards assigned to work under this contract must be mentally alert and capable of exercising good judgment, Implementing instructions and assimilating necessary specialized training. Medical examination of guards to assure their physical fitness shall be conducted at the Contractor's expense, prior to the initial request for clearance and annually thereafter, (i) Performance- Substandard performance of any kind will not be allowed, The City reserves the right to refuse or reject any assigned guard, who, in the City's belief, fails to meet the minimum requirements as set forth in this Contract, (j) Driver's LI cense- Guards must possess and carry in their possession while on duty a valid Califotnia. Driver's License issued by the CA Department of Motor Vehicles, City of Santa Ana Unarmed Securlty Guard Services RFP Pago 17 (k) Probationary Period- New guards assigned to the City contract will be placed on a six month probationary period during which time their stalls will be assessed periodically by both Contractor and City staff. To ensure satisfactory completion of the probationary period, City staff, at his/her discretion, may require a written exam and/or oral review. 4. 24 -Hour Communications Capability Contractor shall maintain a 24-hour communication center. Contractor shall be responsible for the proper operation and security of its pages, radios, cellular phones and chargers, 5, Uniforms and Eanipment Contractor shall provide uniforms to employees who are assigned to work on the contract at no additional expense to those employees or the City. Uniforms shall include winter jackets and rain gear, Uniforms shall bear a patch identifying the Contractor. Uniforms are subject to City approval. Pictures of Contractor uniforms are to accompany Contractors RFP response. 6, Supervision Supervision of assigned personnel shall be provided daily, 7 days a week, as assigned. The Supervisor shall be available to meet with City staff when requested. Supervisors shall conduct on-site inspections of assigned personnel at least twice per week. Supervisors shall have prior security experience, know and understand the operational lspgpt... of the,secutity.,bus pass, beau appropriate role tizgtlel, alta 1?ave, an nbiiily:to .tortch, guide and direct effectively. Supervisors shall employ measurable perfollmance criteria in their evaluation of employees. It is desirable to have supervisors emerge from within the ranks of those assigned to the contract. This achieves continuity and assures the experienced security guards are at the forefront of protecting the City's employees, clients and assets. City Hall, Main Library and the SARTC each require an on-site supervisor to manage the guards assigned to these locations. 7, Tra_ ining Contractor shall provide the following training at no additional expense to the City. (a) Training of newly assigned guards; Contractor will be expected to provide up to eight (8) hours of training to newly assigned guards at the City facilities. At SARTC, three (3) full days of on-site training is required, (b) Training of substitute guards: Substitute guards shall be able to fill in slid complete all duties of the regularly assigned guard, when needed. City of Santa Are Unarmed Security Guard Services RFP Page 18 (c) Refresher training: Refresher training shall e provided upon request of the City. Refresher training shall be designed to ensure that ail security guards are proficient at their duties. The refresher training shall address any issue brought to the Contractor's attention by the City staff, who is requesthig the refresher training, (d) health and safety orders: Contractor shall provide safety training as required by the California Department of Industrial Relations and Cal -OSHA (California -Occupational Safety and Health Administration), 8. Registered Personnel Contractor shall keep records that ensure all assigned guards have received their training, registrations and permits as required by State and local authorities, Additionally, Contractor shall ensure that all guards timely renew their training, registrations and permits as required by State and local authorities, The City may inspect such documentation at any time upon request, 9, Post Orders (Duties) and Operating Procedures Prior to staffing an account, Contractor shall provide the following at no addition oxpense to the City, (a) Meet with Management and/or City staff at each facility and review current security guard post orders (duties) and operating procedures; (b) Amend current post orders and operating procedures, as necessary, to the mutual agreement of both parties, in writing; .(c) )Told an_ociant ationtind ng meeting with assigned personnel, at which the they shall be given a written copy; and; (d) Provide a written copy to Proi act Manager Contractor shall establish a specific set of post orders and operating procedures for each facility, This post order and operating procedures shall be completed within ten (15) days following the contract start date. Contractor shall not seek additional monles from the City for establishing the post orders and operating procedures, 10, Review of Post Orders, Procedures and Performance Contractor shall review the security guard post orders, operating procedures, and performance of security guards with designated City staff on a quarterly basis. Post orders and operating procedures shall be updated as necessary to ensure an optununt level of service and documentation of post orders and procedures, Any revisions shall also he clearly conveyed to assigned personnel, and they shall each receive a revised written copy. The facility site supervisor shall also receive a revised written copy, 11. Appearance and Grooming City of Santa Anme Aria Unard Securityuar Gd Services RFP Page 19 Assigned personnel shall arrive at work well groomed, in a professional manner, and in the appropriate uniform of the company. Uniform must include badge, company designation patch, nametag and required communication equipment. Uniforms shall be in respectable condition, fitted properly, cleaned, pressed, and present a professional appearance. Assigned personnel shall not accessorize their uniforms. Assigned personnel shall wear their shirts tucked Inside their slacks, Assigned personnel shall not lean against walls, stand with their hands in their pockets, or adopt an unprofessional conduct or posture, 12, Responding and Reporting In the event of the breach of City property, the Contractor will be instructed to contact their home base, who will contact authorities and designated City staff for each facility, Contractor will not place themselves hi danger by confronting dangerous individuals, 13, Guard Duties (general) Typical duties of the security guards assigned to the City facilities include, but are not Ihnited to, the following: • Malang rounds of inspection to determine that Ponces, gates, doors and windows are properly closed and/or looked or otherwise properly secured, • Check -fn with a Guard Tour -like system to cnstne the entire site is monitored frequently and on a regular basis, • Investigating unusual or suspicious conditions or activities, • Preventing trespass on, dama:go to, or theft of City property. • •Inspeetinng parking areas, • Enforcing security regulations, • Interacting in a professional manner with the public. • Assist the public with directions when needed, • Be a visible presence in the gato entrance area, • Responding to building alatrns. • Ensuring gates and fences are closed on the weekends when most City facilities are closed. • Notifying appropriate City personnel and local authorities when emergencies occur. • Respond to request by City facility site management, • If need be, occasional assistance with crowd flow, • Report any unsafe or dangerous conditions or circumstances to City facility site manager, 14. Cooperation with ]Law Enforcement Contractor and assigned personnel shall cooperate wifli law enforcement officers from the local agencies, including but not limited to Santa Ana Police Department, Orange and City of Santa Ana Unarmed Securlty Guard Services RFP "— Page 20 Los Angeles County Sheriffs, California Highway Patrol, OCTA Police, Metrolink Police, Amtrak Police and the Department of Homeland Security, 15. Incident Renorts Security guards shall provide, preferably via email, detailed incident reports in a timely marmer to City facility site management, 16. Additional Personnel Contractor shall provide additional personnel upon twenty-four (24) hours advance notice at the contracted rate, Contractor shall assure the City that Contractor will maintain a reasonable number of trained backup personnel ready to assume assignment upon request by the City. City Hall location, on occasion, might require additional guard services with shorter lead time. 17. Schedule Changes City reserves the right to malce schedule changes upon forty-eight (,is) hour advance notice to Contractor. Schedule changes shall not affect the billing rate agreed upon, 18, Double Shifts Contracted security guards shall not work more than twelve (12) hours in any twenty-four (24) hour period. 19. Overtime The City will pay for only that overtime it authorizes. The City will pay Contractor a rate of one and one-half times the normal billing rate for each person assigned to work overtime. Request for additional services shall be billed at the normal base rate. 20. Recognized Holidays Below are the City observed holidays, Security coverage on holidays will vary by facility, Seo site specific scope located on pages 24-40. New Year's Day Iviartin Luther I{ing, 7r,'s Birthday Presidents' Day Memorial Day Independence Day Labor Day Veteran's Day Thanksgiving Day City of Santa Ana Unarmed Security Guard Services RFP Page 21 Friday following Thanicsgiving Day Last working day before Christmas Day Christmas Day 21, Over -fills Over -fills occur when Contractor supplies too many guards, guards for longer periods than required, or guards of a higher level of pay than agreed upon between the Contractor and the City for a particular site, The City will pay for only those set -vices requested and agreed to. 22. Short -fills Short -fills occur when Contractor supplies unqualified personnel for the site assigned. City reserves the right to refuse Contractor's personnel not In compliance with the contract. Overtime will not be paid to Contractor to compensate for shortage of personnel. 23. Shortfalls Shortfalls occur when the required security services are not supplied at any post or work site. The City will pay for only the actual time worked. If a security guard arrives late for work or leaves early for ally reason, those hours will not be paid. The absence of a security guard at a post or work site without replacement constitutes a shortfall for a portion of a shift and a proportional reimbursement shall be given on the invoice. Note; The City may request a "service credit" for any shortfall (See "Service Credit" provision below.) 24. Double Banldine Whenever it becomes necessary to assign or reassign an individual to a post for the first time, Contractor shall arrange, at its owtt expense, to have the new individual "double battle" with an experienced employed prior to having the inexperienced individual take over any post on his or Iter own. Contractor shall bear the associated expense for this double banking, 25, Excessive Turnover Excessive turnover of guards will not be tolerated and may be cause for termination of the contract. Turnover of assigned personnel at any City facility shall not exceed one hundred percent (100%) hi 30 to 90 days. Contractor shall provide a list of all personnel assigned at the start of the contract, and shall provide ,semi-annually, an updated list specifically identifying the personnel that have been added and personnel that have been removed frons each site. 26. Performance City of Santa Ana Unarmed Security Guard Services RFP`— Page 22 Poor performance will not be tolerated, The City reserves fhe right to refuse or reject any person assigned tinder the contract either with or without cause, 27, Service Credit Contractor guarantees that security guards assigned to the City facilities will report on time, fit for duty, in proper uniform, and properly instructed, oriented, and supervised, Contractor guarantees that service requirements will be identified and will receive proper response. Contractor will corrununicate regularly (at least once a month) with City facility site management. If at any time Contractor fails to provide any services agreed, Contractor shall issue a "service credit" to the City, A "service credit" for each incident of failure shall be a minimum of one (1) complete security guard work shift or eight (8) times the hourly rate charged by the contractor. Such credit shall be issued in the form of a credit on the, next available billing. Service Credit is to be paid in addition to any deduction for hours not worked. Clty of Santa Ana Unarmed Security Guard Services RFP Pale 23 SITE SPECIFIC SCOPE OF SERVICES ANTA ANA REGIONAL TRANSPORTATIOt`I CENTER The Santa Ana Regional Transportation Center (SARTC) is located at 1000 Lust Santa Ana Boulevard, Santa Ana, CA 92701, The facility covers 6.75 acres and contains a 47,000 -square - foot terminal, two surface panting lots with s. total of 282 spaces, and one four-story parking structure with 423 spaces. A three-story pedestrian bridge takes travelers to the east train platform.. A second pedestrimr bridge connects the parking structure to the main facility, The terminal building is open from 5;00 AM to midnight daily. The parking stricture is open to the public from 4:00 AM to midnight daily. The SARTC terminal building contains approximately 35,000 square feet of rental space, plus a five -story theme tower that includes small meeting/conferonce rooms on the 4a' and Srt' floors. Tenants include Amtrak, Greyhound Lines, Tres E,strellas de Oro, County of Orange Social Services Program, State of California RDD, the City of Santa Ana Work Center and gift shop. As a regional transportation hub and public services facility, various local, state, and federal authorities have law enforcement jurisdiction witiritr the facility, The lead authority is the Santa Ana Police Department, The Orange and Los Angeles County Sheriffs, the California Highway Patrol, OCTA Police, Amtrak Police, and the Department of Homeland Security are amongst the other law enforcement agencies that hold jurisdiction, The SARTC is designated as a Homeland Security critical infrastructure locale, Rail and Bus Services The SARTC functions as an inter -modal transportation facility along the Orange railroad subdivision, within the Los Angeles San Diego (LOSSAN) corridor. The SARTC serves both Metrolink and Amtrak commuter/passengers seven days per week. Specifically, it serves Metrolinlc's Orange County and Inland Empire -Orange County commuter rail service lines, and Amtrak's Pacific surlliner trains. Six Local OCTA and OCTA Station Link bus service routes are available at or in the immediate vicinity of the SARTC, In addition, the SARTC also leases space to long distance bus service providers as Greyhound and Tres atrellas de Oro. Mo—dcforco Develoument Services Clay of Santa Ana Unarmed Security Guard Seivlces RFP--'--���� Pacde 24 The Santa Ana WORK Center is located within the SARTC. The WORK Center combines resources from various agencies to provide integrated job and workforce development services, including job search assistance, employee referrals and placement, unemployment insurance filing, and career counseling for adults and youths. As part of the WORK Center, the State of California EDD leases an administrative office on the first floor for staff and is not open to the public. The City of Santa Ana and the State FDD lease the two suites on the second floor. The administrative suite averages 14 client visits per day and the referral center suite averages 100 client visits per day. The WORT{ Center offices on the first and second floors are open from 7:30 AM to 5:00 PM Monday thra Thursday and every other Friday, A security guard under separate contract by the State of California is assigned to the referral center suite during the hours it is open to the public. It is expected that the security company awarded the contract under this RFP will work in cooperation with the security guard assigned to the referral center when necessary. The County of Orange Social Services Agency leases the suite on the third floor and averages 26 client visits per day. The third floor suite is open from 7:00 AM to 5:00 PM, Monday tbru Friday, 1. SCOPE The City's objective is to provide deterrence against crimes of vandalism, theft and bodily irljury at the SARTC on a twenty-four (24) hour basis. Management of Facility The SARTC is owned by the CRY of Santa Ana and managed by the Public Works Agency, Onsite property management services are available drying normal business hours Monday through Thursday and every other Friday, The office is closed on weekends and 11 days per year for holidays. This -post requires. highly.. visible security staff witli-excellent interpersonal skills and the ability. to deal with the public in a courteous manner. This post requires extensive public contact. Guards assigned to this post must speak and understand English and be able to write clear and concise reports. Bilingual candidates are preferred and at least one bilingual Spanish speaking guard must be on site at all times. General post assigmnents and tasks include, but are not limited to doe following: Observe-and-roport only, Gourds are not expected to apprehend or physically detain any individual. Patrol restrooms, main floor lobby, train loading areas, balconies and upper floors of the building, perimeter of entire facility, parking lots, parking structure, pedestrian bridge, east and west platforms, all stairways and all approaches onto the property. Using post management system to check in at designated checkpoints, minimum of 27 poirits. a Actively patrol entire properly. ® Maintain facility in lockdown mode when the facility is closed, unless all emergency arises and respond only at the direction of SARTC manaeement or erneraencv aervinec. City of Santa P.naUnarmed Security Guard SerAcos RPP Papp 25 • Periodically monitors the City's VSS surveillance system, • Ensure that unauthorized taxis, limousines, buses, etc, do not assemble on or adjacent to the property. • Provide vehicle and parking control throughout the facility, as needed, • Provide surveillance of trains, buses and passenger movement. • Enforce the facility's unattended baggage policy and follow appropriate procedures. • Lock down or open the facility at designated times. This will Include main building, parking structure and pedestrian bridge accesses, • Report to SARTC management any light outages, improperly working doors and/or locks, building leaks or leaks of any kind, any abnormality in function of mechanical, electrical or plumbing systems, graffiti locations, suspected or observed theft or vandalism, • Raise and lower flags at dawn and dusk. • Check in mid check out all contract personnel and provide access to service areas as necessary. • Provide authorized personnel access to secured sites • Be familiar and able to enforce the SARTC Emergency Action Plan and Evacuation Procedures. • Maintain a log of all lost and unattended items, • Conduct monthly check of fire extinguishers. • In Property Manager's absence will receive and turn over bike locker and photography applications. • Provide tenants access to secured conference rooms, • Ensure conference rooms are secured after use, Shift Coverage: 2417 security guard coverage In addition, one supervisor to work bam to 2pm Monday through Friday Holiday Coverage: Regularly scheduled security guard coverage is required. IL RESPONSIBILITY OF CONTRACTOR The Contractor will provide services for 24 Baur security coverage at this location. A guard must be present at: all times and this facility must never be left unattended. Provide a post management systotn that includes efficient mechanisms for tour vedfication, daily activity reports (DARs), and incident reporting (IR). This system must be complete with a reliable computer equipped with Internet access, Microsoft Office, a printer, downloader, and any outer equipment needed in leading and monitoring the security needs of the facility. Each security guard shall be equipped with cellular phone and all other telecommunications or electronic equipment necessary for all security officers while oil duty. Desirable to have equipment to allow for real time reporting and tour verifications, City of Santa Ana Unarmed Security Guard Servloes RFP Page 26 Provide internal transportation equipment, if any, such as scooters, sogways, bicycle, vehicles etc. Provide all document and stationary supplies needed for the successful running of this post. This rneans adequate supplies of forms, ink cartridges for printer, printer paper, all pertinent farms, pens, writing pads, oto. THE CITY WILL NOT PROVIDE SUPPLIES. THE SANTA ANA CORPORATE YARD The Santa Ana Corporate Yard (Yard) is located at 215 South Center Street, Santa Ana, CA 92703, The Yard covers 12 acres between First Street on the north, Daisy Avenue on the east, Chestnut Avenue on the south and Center Street on the west. The property includes administrative office buildings, a central stores warehouse, a fleet and facility maintenance two- story garage, and a single -story vehicle parking structure backed up to Chostnnt Avenue, The entire property is walled with three security gate entrances. The property houses a variety of the City's vehicle fleet, including street sweepers, large trucks, and standard sedans, The Yard serves as a fuel filling location for City vehicles and houses diesel and unloaded underground storage tanks, and CNG and hydrogen aboveground storage tanks. Security guard services are required per the shift and holiday coverage detailed in Section H below. The regular hours of operation at the corporate yard are Monday through Friday from 6:00 a,m, to 6:00 p,m, I. SCOPE The City's objective is to provide the Yard with security guard service to monitor the security of personnel, equipment, buildings, and general property, The security guard will be posted at the gu4xd station located at the Center Street.entrarrce, The guard station is equipped with a closed- circuit TV and provides visual monitoring of the Yard area and allows monitoring of the entrance. The security guard shall perforin tire following: • Utilize an electronic device to conduct tour verification and incident reporting, • Observes the closed circuit TV monitoring of the Yard. • Closes the entrance gates on the properly, between 5:00 p.m. and 5:30 p.m, on weekdays. • Opens the gates at 6 a.m. on weekdays. • Maintains a logbook noting the name -of every individual who enters and leaves the property and notes the time, • Conducts a continuous observation of the Yard to maintain a secure and safe property, If any concerns arise during the guard shift, instructions are provided with contact numbers to the Santa Ana Police Department. • Under no circumstance is aggressive action required. • The security guard is required to call proper channels in the event of an unusual observation. • The Contractor wlll conduct unannounced supervisory inspections during shifts. City of Santa Ana Unarmed Security Guard Seivlces RFP Page 27 The City reserves the option to increase or decrease the number of nightly or daily coverage, the hours of coverage, and the number of days per week requested with seven days written notification. Shift Coverage: 1 Security Guard 6am to 8pm Monday through Thursday 24 hour coverage effective Friday at 6am through Sunday at 8pm Holiday Coverage: Regularly scheduled security guard coverage is required on these holidays. Il. RESPONSIBILITY OF CONTRACTOR The Contractor is to provide one security guard in standard full uniform at the Guard Station located on the west side of the Corporate Yard. Provide a post management system that includes efficient mechanisms for tour verification, daily activity reports (DARs), and incident reporting (IR). City of Santa Ana Unarmed Security Guard Services RFP Page 28 THE' SANTA ANA ZOO AT PRE,NTICE PARK The Santa Ana Zoo at Prentice Park (the "Zoo") is located at 1801 East Chestnut Avenue, Santa Ana, California, 92701, The Zoo covers 20.5 acres including public parking areas, animal housing, exhibits and buildings. The Zoo handles 90 species with approximately 250 animals and 35 exhibits, Hours of Zoo Operation The Zoo is open to the general public Monday through Sunday (seven days per week) from 10:00 a.m. to 5:00 p,m. The Zoo is closed to the general public only hvo days each year on December 25 — Christmas Day and January 1 — New Year's Day; however Zoo staff are still on the grounds to feed and care for the animals: Note: During days of extremely inclement weather, the Zoo Manager may decide to close the Zoo to the public. I. SCOPE The City's goal is to have security guard services conduct three (3) security tour patrols nightly, seven (7) days per week around the Zoo property perimeter and through the Zoo grounds, These services are serve as a deterrent against crimes of vandalism and theft and to insum safety to City property and the Zoo's animal collection during the Zoo's closed hours. The tour patrol is to include eight (8) strategically designated locations, utilizing an electronic device to conduct tour verification and incident reporting and is to be performed once between the hours of 7:00 p.m. to 9:00 p.m.,11:00 p.m, to 2:00 a.m. and 3:00 a.m, to.5:00 a.m. Shift Coverage: Three night patrols, seven days a week, between the hours of: 7pm to 9prn (I"r patrol) I 1pm to tam (2nd pat,,,,) 3am to 5am (3`d patrol) Holiday Coverage: Regularly scheduled security guard coverage is required on these holidays 11. RESPONSIBILITY OF CONTRACTOR The Contractor provides one security officer in standard full uniform and a functioning vehicle displaying the security company's name in clear view on the vehicle. The security officer is to carry a cell phone or mobile radio at all times. Provide a post management system that includes efficient mechanisms for tour verification, daily activity reports (AARs), and incident reporting (IR). In the event of a security breach, unusual observation or concerns for the safety of the Zoo's animals, the security officer is required to make specific contacts to City personnel and/or the Santa Ana Police Dopartmeat. Undet no circumstance is aggressive action required, 2. City of Santa Aria Unarmad Security Guard Services RFP -- Page 29 Any incident reports that arise of the nightly patrols are to be emailed immediately to the appropriate City personnel. The Zoo reserves the option to increase or decrease the number of nightly vehicle sweeps and the number of days per week requested, with seven days written notification. The Contractor shall provide all management, supervision, and overhead for all contractor's employees and shall be solely responsible for instituting and invoicing disciplinary action of employees not in compliance with Contractor's rules and regulations, as well as any other policy established by the contracting parties. City of Santa Ane Unarmed Socurlty Guard Services RPP Page 30 THE SANTA ANA LIBRARY The Main Library is located at 26 Civic Center Plaza, Santa Ana CA 92701. The Main Library provides Spanish, English and Vietnamese books, DVDs, music CDs and books on CD for adults, teens and children. It also offers bilingual computer training and access for adults, teens and children, as well as story times in English and Spanish and special programs for children and families, Also available are workshops, ganvng and activities for teens, and workshops for limited English speaking adults. Bilingual tutoring for children and teens is provided in the Library Learning Center. The Main Library is open Monday through Thursday from 10,00 a,rr to 9;00 p,m., Friday and Saturday from 10;00 a.m. to 6:00 p,m, and Sunday 12:00 pan. to 4;00 p.m. The Newhope Branch Library is located at 122 North Newhope Street, Santa Ana CA 92703. The Newhope Library provides all types of books and audiovisual materials in English, Spanish and Vietnamese for children and teens, as well as story times in English and Spanish and special programs for children, and supports a branch of the Santa Ana Public Library Teen Club, It offers computer access for adults, children and teens. Bilingual tutoring for children and teens Is available in the Library Learning Center, The Newhope Branch Library is open Monday through Thursday from 2;00 p.m. to 7:00 p,m,, Saturday from 10:00 am. to 5:00 P.M. and is closed on Friday and Sunday, SCOPE The City's goal is to provide deterrence against crimes of vandalism, theft and bodily hljury at the two Library locations. The Contractor shall provide security guard services in and around the Library properties as requmted by the City, Contract security personnel shall assist the Library in meeting its security objectives, Duties Include, but are not limited to; Roving patrol of building interior, include —but not limited to the following tasks: 1. Ensure that alarms at all emergency access doors are activated. 2. Ensure that meeting rooms are locked when not in use, 3. Watch for drug activity, vnudalism and graffiti, weapons, alcohol, open food containers and other acts that interfere with or disrupt library activities (Santa Ana Municipal Code §2-602.1.) 4. Verify that all exterior doors are locked atter normal business hours. 5.. Hourly inspection of public restrooms. Advise library management of say maintenance or repairs needs, 6. Ensure that needles, syringes or other potentially hazardous material is reported and safely disposed. 7. Ensure that all patrons exit the library as closing time approaches • Roving patrol of exterior library area, include — but not limited to the following tasks; Clty of Santa Ana Unarmed Security Guard Servlces RFP Page 31 1. Ensure all exits are free from obstruction 2. Report unauthorized use of designated Library parking spaces 3. Ensure that needles, syringes or other potentially hazardous material is reported and safely disposed. 4. Verify that all dumpsters are locked. 5. Verify and report building exterior lighting deficiencies. • Complete incident and daily operating reports. Provide Library Management copies of reports on a weekly basis • Check the security camera system daily to ensure that it is in good working order. Notify Library Management, if malfunctions occur. • Complete Library electronic reports for incidents in which he/she is directly involved; take pictures, as needed, refer to camera files in documenting and identifying offenders. • Notify Santa Ana Police Department if police intervention is required. • Respond, as necessary, to other life safety duties as identified in post orders and standard operating procedures. • Direct patrons to areas within the Library and the Civic Center. • Report building maintenance and safety concerns as necessary. • Enforce the Safety and Security and Personal Conduct regulations outlined in the Rules of Conduct. • Mitigate various issues that arise in and around the Library based on Civic Center activity. • Escort employees, as needed, to parking locations. • Required guard qualifications: • Able to learn or have experience in the use of the library's security camera system • Security experience in a position involving extensive public contact. • Demonstrated ability to handle and resolve conflicts in an effective manner • Demonstrated judgment in emergency situations • Experience working with people with behavioral/mental health issues and/or criminal background • Physical dexterity; ability to act with urgency in an emergency situation without detaining or striking the offender. Main Library Shift Coverage: 2 Security Guards 1 Supervisor loam to 9pm Monday - Thursday loam to 6pm Friday- Saturday 12pin to 4pm Sunday (2 Security Guards, 1 Supervisor) (2 Security Guards, 1 Supervisor) (2 Security guards, 1 Supervisor) Holiday Coverage: No security guard coverage is required. City of Santa Ana Unarmed Security Guard Services RFP Page 32 0 Newhope Library Shift Coverage; 1 Security Guard 315pm to 715pm Monday through Thursday 1015am to 51Spin Saturday Holiday Coverage, No security guard coverage is required. II. U, SPONSIBILITY OF CONTRACTOR The Contractor shall provide all management, supervision, and overhead for all contractor employees and shall be solely responsible for instituting and invoking disciplinaty action of employees not in compliance with Contractor's rules and regulations, as well as any other policy established by the contracting parties, Provide a post management system that includes efficient mechanisms for tour verification, daily activity reports (DARs), and incident reporting. (a). City of Santa Ana Unarmed Secudlty Guard Services RFP Pape 33 CENTENNIAL PARK Centennial Park is located at 3000 West Edinger Avenue, Santa Ana, CA 92704. The park covers 70.53 acres including baseball diamonds, basketball courts, the Dan Young Soccer Complex (four fields), a lake,, a skate park, playground picnic areas, restreoms, a fire training facility, all adult education center and the Hector Godinez High School Facility, (Hector Godinez High School is located on Centennial Park property. The campus is not included in the area to be serviced, however, there should be communication between the successful proposer and the school district to effectively communicate truancy and other student related safety issues so that they can be effectively addressed by the school district,) I. SCOPE The City's goal is to provide security services to serve as deterrence against crimes of vandalism, theft and bodily injury at Centennial Park and shall perform the following: • Perform roving patrols of interior and exterior building areas. Complete incident and daily operating reports, Respond as necessary to support other life safety duties as identified in post orders and standard operating procedures, Direct patrons to areas within Centennial Park. • Report building maintenance and safety concerns as necessary. • Enforce Park rules as required. 4 Mitigate various issues that arise in and around Centennial Park, • Provide a bilce or electric golf cart patrol. Bike patrol includes supplying the bicycle, ongoing maintenance of bicycle, safety equipment, including gloves, knee and elbow pads, and helmets and utiiforl=, including BDU pants and/or shorts, polo shirt and belt, Electric golf cart patrol hicludas supplying the golf cart, ongoing lnaintemtince of the golf cart, any safety equipment and specialized uniforms, if required, Observe -and -report only. Guards are, not expected to apprehend or physically detain any individual, a Notify Santa Ana Police Department if police intervention is required. Respond, as necessary, to other life safety duties as identified in post orders and standard operating procedures. Shift Coverage: I Security Guard 12pm to f 0pm Saturday and Sunday Holiday Coverage: Regularly scheduled security guard coverage is required on these holidays. M RESPONSIBILITS' OF CONTRACTOR The Contractor will provide security guard services approximately 20 hours per week at Centennial Park. Provide a post management system that includes efficient mechanisms for tour verification, daily activity reports (DARs), and incident reporting (IR). City of Santa Ana Unarmed Securlty Guard Services RFP Page 34 13IRCH PARK SASC/Birch Park is located at 424 West third St,, Santa Ana, CA 92701. The park covers 2,6 acres including a senior center, fitness zone, outside portable restroom, and park area, I, SCOPE The City's goal is to provide security guard services to servo as deterrence against crimes of vandalism, theft and bodily injury at Birch Park and include the following duties: • Perform roving patrols of Interior and exterior building areas. • Complete incident and daily operating reports, • Respond as necessary to support other life safety duties as identified in post orders and standard operating procedures, • Direct patrons to areas within Birch Park • Report building maintenance and safety concerns as necessary, • Enforce Park rules as required, • Mitigate various issues that arise in and around Birch Park, • Observe-and•report onily. Guards are not expected to apprehend or physically detain any individual. • Notify Santa Ana Police Deparhnent if police intervention is required. • Respond, as necessary, to other life safety duties as identified in post orders and standard operating procedures. Shift Coverage, 1 Security Guard 9:OOam to 1:OOpui Monday through Friday Holiday Coverage: 'No sedtnrity guard cov&age'is required II, RESPONSIBILITY OF CONTRACTOR The Contractor will provide security guard services approximately 20 hours per week at Birch Park, Provide any safety equipment and specialized uniforms, if required, City of Santa Ane Unal—uied Security Guard Services RFP Page 36 CITY HALL, ROSS ANNEX CORRIDOR TO SUPERBLOCIC AND O.C, COURTHOUSE LIBRARY PARKING STRUCTURE City Hall and the Ross Annex are located at 20 Civic Center Plaza and open Monday thra Thursday and every other Friday, Sam to Spm, City Hall is located within the Civic Center Complex that includes City, County, State and Federal offices, The City Departments housed at City Hall include City Manager's Office, Cleric of the Council, City Attorney's Office, Community Development Agency, Personnel, Public Works Agency, Planning and Building Agency and Fhiaace Department, City Hall provides residents and the public with various services ranging, but not limited to Cashier, Business License, Dog License, Planning counter, Public Works counter, Building Plan Check, Community Preservation, Housing Administration, Police/Fire Plan Chock, Purchasing, Risk Management, Economic Development etc, I. SCOPE City Hall The City's goal is to provide security services to serve as deterrence against climes of vandalism, theft and bodily injury at City Hall and Ross Annex and shall perform the following; • Perform roving patrols of interior and exterior building areas. • Complete Incident and daily operating reports, • Respond as necessary to support other life safety duties as identified In post orders and standard operating procedures. • Direct patrons to areas within the Civic Center. • Mitigate various issues that arise In and around City Hall based on Civic Center activity, • As needed, escort staff or visitors to parking locations. • Report building malntenanco and -safety concerns as necessary. 1, Four times a day — Inspect public access restrooms to maintain cleanliness and advise building maintenance of needed corrections. 2, Daily- Chook and operate City Hall ADA wheelchair lift and document, 3, Daily- Verify and report building interior lighting deficiencies. 4. Daily Evening- Secure dumpsters at loading dock at ilia end of the day. 5. Daily Evening- Verify all exterior doors are locked after normal business hours, 6. Daily Evening- Verify and report building exterior lighting deficiencies. 7. Weekly- Check water pressure of all City Hall/Ross Annex drinking fountains. 8. Monthly- Check all City Hall/Ross Annex AED's per Risk Management Guidelines. 9. Monthly- Check Fire Extinguisher and sign tags for inspection per Risk Management Guidelines, 10. As Needed- Adjust walk off mats at entries to City Hall and Ross Annex, 11. As Needed- Advise facilities management of building deficiencies; interior or exterior. 12, As Needed- And as requested by the superintendent perform other duties as needed, Security Guard O.C£ioers present at City Council Meetings; City of Santa Ana Unarmed Security Guard Services RFP Page 36 One security guard patrols the Council Chambers perimeter and the second security guard patrols the parking structure (Building #19) in front of City Hall to provide a safer passage to and from Council Chambers to Building #19. Council i4leetines Council Meetings will be held every first and third Tuesdays of the month. Officer duty hours: 1730-2100 hours or may be extended until 2300 hours, Officers will remain on duty until released by appropriate authority, Two security guards will be assigned duties for the Santa Ana Council Meeting, Officers will report no later than 1730 hours, An officer will be posted right outside of the Council Chambers. The second officer will provide foot patrols in the parking lot immediately In front of the Council Chambers. Officer is to monitor the area to ensure only authorized vehicles are allowed access to park. Continue to monitor the parking lot area to deter criminal activity, Ross Annex Corridor to Suuerblo& & OC Courthouse Library Parking Structures The Contractor will provide security guard services Monday through Friday, The City reserves the right to adjust the guards' assignment/hours, as needed, to better serve internal and external customers. Below are the duties for tris post: • Perform roving patrols of parking structure interior levels, stairwells, elevators and exterior. • Complete incident and daily operating reports, • Respond as necessary to support other life safety duties as identified in post orders and standard operating procedures. • Provide patrons with direction to axeas within the Civic Center, as needed. • Mitigate various issues that ariso between Superblock and O.C, Courthouse parking structures that serve City HalURoss Annex, • As needed, escort staff or visitors to parking locations upon request if available. (More common during dark. hours) • Report building exterior safety concerns, as necessary: 1. Daily/Evening- Verify and report parking garage and Civic Center lighting deficiencies. 2. Daily/Evening- Verify and report parking garage elevator deficiencies, 3. Evening- Verify City Hall/Annex exterior doors are locked after normal business hours, 4. As Needed- Maintain that stairwell access to City Hall courtyard is not obstructed for visitor access, S. As Needed- Advise Parks, Recreation and Community Services Agency management of civic center deficiencies between City Hall and parking structures, City of Santa Ana Unwmecl Securlty Guard Servioes RFP Page 37 City Hall, Council Meeting, Ross Annex, Superblock and O.C. Court Parking Shift Coverage: 6am to 2pm Monday through Friday (3 Security Guards) 8am to 5pm Monday through Friday (1 City Hall Supervisor and 1 Exterior Parking Supervisor) 2pm to l Opm Monday through Friday (3 Security Guards) 3 Security Guards assigned to work City Council Meetings 4pm to l 1pm Holiday Coverage: No security guard coverage is required on these holidays. II. RESPONSIBILITY OF CONTRACTOR The Contractor will provide security guard officers to service City Hall Monday through Friday. City Hall is closed every other Friday and security guard services are not needed on those days. In addition, provide two security guards for the duration of the regularly scheduled Council Meetings which occur on the first and third Tuesday of the month. Provide a post management system that includes efficient mechanisms for tour verification, daily activity reports (DARs), and incident reporting (IR). City of Santa Ana Unarmed Security Guard Services RFP Page 38 THE SANTA APIA POLICE DEPARTMENT The Santa Ana Police Department is located at 60 Civic Center Plaza, Santa Ana, CA 92701, The property includes an administrative building, Sail facility, throe -bay loaduig dock area, and a two-story parldng structure for police and authorized vehicles. The administrative building and jail facility both have public lobbies and restrooms. The restricted area of the facility is walled with three security gates, two of which are used for ingress/egress, The north gate is used as a point of entry by authorized personnel only, The south gate is the main point of entry for all vendors, deliveries, and authorized personnel. Deliveries and vendors are allowed in through this gate during normal business hours, I. SCOPE The City's objective is to enhance security around the perimeter of the Police Headquarters and Sail facility and to control entrance to the facility via the secured south gate. The security guard shall perform the following; • Utilize an electronic device to conduct tour verification and incident reporting. • Monitor and control entrance access to visitors, vendors, deliveries, etc, through the south gate • Issue Visitor and Vendor Parldag permits to authorized personnel • Parol the parking structure and report unauthorized vehicles parked within the facility • Watch for irregular or mmsual conditions that may create security concerns or safety hazard • Perform roving patrols of exterior building areas The City reserves the option to increase or decrease -the number of nightly or daily coverage, the hours of coverage, and the number of days per week requested with seven days written notification, The Santa Ana Police Department will conduct an abbreviated background investigation to supplement the background conducted by Contractor, Shift Coverage: I Security Guard lam to 4pm Monday through Friday Holiday Coverage: Security guard coverage will not be required for Tharicsgiving Day, Christmas Day and New Year's Day. All other holidays are at Site Manager discretion. II. RESPONSE31LITY OF CONTRACTOR The Contractor is to provide one security guard in standard full nniiform at the secured south gate ealTance to the Police Department. Provide a post management ,system that includes offrcient mechanisms for tour verification, daily activity reports (DARs), and incident reporting OR). City —of Ana Unarmed Security Guard Services RFP Pale 39 AS -NEEDED SECURITY POR CITY LOCATIONS Contractor must provide for the possibility of providing immediate security guard coverage and related equipment at any location in the City, Security guard services include immediate security guard coverage due to a security breach at City Hall, special meetings, any of approximately 15 local park clubhouses and community centers, City parldng structures, a community learning center, or other City location, Coverage must be provided within one hour for the duration of the period outlined, City of Santa Ana Unarmed Security Guard Servlcos RFP Page 40 y EXHIBIT B Proposal to Provide Safety and Security Services Submitted to: City of Santa Ana Submitted by: Amy Figueroa-Bearn Business Development Manager 1400 N. Harbor Blvd, 7t4 Floor, Fullerton, CA 92835 657-217-1506, afigueroa@ussecurityassociates.cofn April 4, 2017 STATEiNIENT OF CONFIDENTIALITY The enclosed proposal Is submitted for review to the addressed recipient and the recipient's designated review board in connection with a request for proposal for security services. Unless otherwise stated, enclosed Information and attachments submitted are confidential and considered trade secret. This information is not to be shared or disseminated to parties other than the Intended audience. ntw'� F4'Po,VIER� �.�feeL,. i N' il. U.S. Security Associates, inc • www.ussecurityassociates.com • 866.735.9418 in* f6@ mr1M" "1a¢. xis -'t y a : a�� n zu t.iwc (.enter Plaza, Banta Ana, CA 92701 Dear Ms. Lomeli, Thank you for the opportunity to provide our proposal for the City of Santa Ana, Our mission is to consistently deliver the highest quality, most reliable, cost-effective and friendly safety arid security services program, We will achieve this by fully leveraging the best talent, proprietary practices, and exclusive technology to achieve full transparency and compliance, while meeting program goals and reducing your overall business risk. The securlty Industry Is undergoing significant consolidation. Yet, over the past three years, less than 1.0% of our growth has come from acquisitions, while 90% has been driven by organic growth of existing and new clients served. Simply stated, our focus continues to be on getting better, rather than bigger, and investing our management and branch attention (and capital) into client service enhancements and leading edge systems capabilities. U.S. Security Associates (USA) welcomes the opportunity to present to you the many key factors that distinguish us as a leader in the marketplace. This starts with our unique value propesltlon, which can be summarized as follows: "OfficerForcesM x DataForces" = Better outcomes" The care of our mission is to protect your people, assets and brands and to do so in the most Safe, Secure. Friendty.o manner. By combining the best trained, most motivated and highly recognized Security Officers In the Industry, with the most robust data -driven Intelligence, we can achieve the best outcomes (as defined by City of Santa Ana). USA brings deep industry knowledge working with municipalities along with clear accountability and a client -centric approach to provide you with the fullest range of services. With more than two decades of success providing security services to major city facilities across the country, and working with local law enforcement to keep the city's residents, employees, and assets safe, USA is your most capable single source solutions provider. Our company's top priority starts with safety, and we are committed to facilitating the best and most comprehensive safety and security program for the City of Santa Ana. With proven best practices and advanced technology, we seek to better understand the underlying patterns that create risk. Using our proprietary P3 Technology Platforms^+ and leveraging extensive data sources, we can analyze and optimize in real-time the performance of your security program. To achleve the best customer service experience and outcomes, we commit to provide the City of Santa Ana with the most extensive and on-going Officer training, development and recognition. Our industry exclusive SecuritySTARSsM Initiative is designed to challenge and champion our Officers in order to provide the skills required to meet and exceed Your goals. We are committed to raising the bar for your security program by anticipating your needs while consistently providing: • The proper staffing, training and supervisory Friendly, dedicated and customer service oversight oriented Officer force • Insights into any evolving security threats Data -driven intelligence through the most • Site-specific Securltycustomlzationasrisks change advanced, proprietary technology USA understands that this is a very critical decision, We see a tremendous opportunity for us both to establish a deep partnership focused on achieving the best outcomes for City of Santa Ana, Working together, and with a clear sense of what is required and possible, we can confidently say we are best positioned and aligned organizationally from top to bottom, to meet and exceed your expectations. We welcome any questions and look forward to discussing the merits of our proposal with you. This proposal is valid For 45 days and our bid Is contingent Upon our ability to negotiate the terms and conditions of the contract with the City of Santa Ana. Thank you for considering USA. Sincerely, John Muldoon Western Region President Table of Contents Executive Summary ................................................................ OurLeadership Team.........................................................................................................................2 OurAssociates ......................................................................................................................................2 OurTechnology Solutions................................................................................................................3 OurClient -Centric Culture................................................................................................................3 About U.S. Security Associates ...................................................................................4 Value Proposition........................................................................................................5 Offis erFo rce.. .............................................................................................................. 6 SourcingTalent.....................................................................................................................................6 SelectingTalent....................................................................................................................................7 ScreeningTalent...................................................................................................................................8 OnboardingTalent..............................................................................................................................8 Trainingand Development............................................................................................._................9 DataForces"I ................................................................................................................13 TheFour Pillars of P3'm....................................................................................._...................,.......,.13 P3Portalsm............................................................................................................................................14 P3Mobilesm..........................................................................................................................................15 PerformanceManagement .......................................................................................18 Relationship Management.............................................................................................................18 Organization and Management...............................................................................19 YourManagement Team.................................................................................................................19 OrganizationChart ............................................................................................................................20 Transition.................................................................................................................... 20 Personnel and Operating Elements................................................,...........................................,.20 TransitionSupport.............................................................................................................................21 TransitionTimeline............................................................................................................................21 Pricing......................................................................................................................... 23 TheUSA Value.....................................................................................................................................23 Security Partnership....................................................................................... ........,...24 ....................... Holidaysand Overtime....................................................................................................................24 Billing........................................................................... ....,..............,.24 Benefits..................................................................................................................................................24 Medit@ I Insurance..............................................................................................................................25 Additional Benefits U.S. Security Associates, Inc. Confidential Safety and Security Services proposal Executive Summary U.S. Security Associates (USA) is the leading wholly-owned American full-service safety and security solutions provider. With over 160 locally -responsive offices and over 50,000 dedicated professionals, we offer the most complete array of physical security, remote surveillance and consulting and Investigative services. Our best -in - class talent management practices and enabling technologies have received numerous Independent Industry and association awards for recognition of our outstanding results. At the core of our company's culture is a passion to understand and anticipate the client's needs and to always deliver on our commitments. Additionally, we strive to continuously Improve on the quality of our service by consistently providing the best outcomes and at the greatest economic value. We seek to deliver our services in a premier and differentiated manner in which to mitigate risk and to create the most Safe. Secure. Friendly.® environment for our clients, Our Leadership Team USA's leadership team has the stability, and depth of experience, to assure you that every possible safety or security requirement will be properly managed to your full satisfaction. By partnering with USA, the City of Santa Ana will continually benefit from the intricate understanding and diverse industry expertise of our security professionals. The majority of our leadership team consists of industry experts, many retired from extensive tenures within highly respected and revered law enforcement organizations, including local and state police, all branches of the military, and federal agencies such as the Secret Service, CIA, FBI, and DEA. Thus, whenever needed, we are able to bring you security and risk management professionals who specialize in Identification and mitigation of today's most pressing threats. This experience and Knowledge Is a tremendous asset you will receive as part of our exclusive value proposition, Our Associates USA's team of more than 50,000 Associates Is overseen by Harold Underdown, a retired career Navy SEAL Master Chief, As Senior Vice President of Security Force Development, directly reporting to the CEO, Harold has oversight for our industry -exclusive initiative SecuritySTARSIm, championing and challenging our Security Officers to achieve the best outcomes. Harold's responsibilities include recruiting, training, and recognition. His skills and experience developing and leading individuals to their highest caliber of competency and discipline enables USA to bring to City of Santa Ana a level of safety and security which is unparalleled. We follow the most stringent procedures to screen every one of our Security Officers to 100% compliance. By carefully selecting, developing and inspiring the best quality Officers, USA is able to reduce the potential risks or lost productivity associated with improper selection and excess turnover. In addition, USA makes a very significant and ongoing investment in training our Associates to ensure they are the best prepared, most capable, and professional security force in the Industry. ' These talent management drivers, in combination with strategically providing continuous recognition, competitive benefits, and career advancement opportunities, further distinguish our service advantages while leading to a more committed and engaged team with greater employment longevity. We have the depth and breadth of skills, along with industry leading and proven best practices, that best enable Lis to protect your people, assets, and brands. U.S. Security Associates, Inc. Confidential Safety and security Services Proposal Our Technology Solutions USA is taking security intelligence to a new level with our exclusive proprietary P3 Technology PlatformsM. While the industry has evolved to its current "detect and respond" mode of protection, we have moved to the next generation — Prepare. Predict. Prevents"" This fundamental shift from age- old descriptive trending to data -driven predictive risk mitigation is market leading within our Industry, The power of our P3 Technology PlatformsM comes from hundreds of data sources that are fed Into a proprietary attribute model. Then, utilizing the most sophisticated data science algorithms, P3sM works to identify patterns most associated with incidents. The technology Is then able to recommend and prescribe the best course of action to eliminate or reduce risks. The bottom line — more data driving deeper insights and actions leading to better outcomes for City of Santa Ana, Combining the power o/our F3 rechnology Pfatform�r' wrth ourhghly sBdGtd Security O�cers crentes <i rnnnected oi7rzerFnrre*'" natwork to redo.. risk and provide trerter oLw m e.s. The P3 Technology PlatformsM also enables us to provide site-spedfic recommendations to optimize the deployment of resources, tour routes and frequency, and general safety prevention actions. Furthermore, City of Santa Ana will have the additional real-time capability to benchmark, track compliance results, and evaluate Key Performance Indicators (KPIs) from a web -based portal customized to your requirements. Our Client -Centric Culture USA also distinguishes itself through our management team's immediate accessibility to clients, as we run a very flat organizational structure to ensure expedited response times to your needs. Our site management structure provides a clear path of communication with the key individuals involved with your account, enabling Instant access to branch and regional offices and corporate headquarters to facilitate rapid response and resolution of any safety, security, or customer service needs that may arise. Our client -centric service culture fully supports and empowers the account management teams to make the decisions and commitments necessary to assure your security objectives are achieved. We are proud of our industry-leading client satisfaction and retention rates and know these ratings have to be earned again and again, every single day. U.S. Security Associates, Inc. Confidential Safety and Security Services Proposal About U.S. Security Associates USA is the market leading full service safety and security solutions company dedicated to protecting the people, assets, and brands of the City of Santa Ana. By providing best•in-class security solutions through our proprietary talent development and innovative technology, we have earned our reputation to deliver better outcomes tailored to Better outcomes the city's objectives. Vision Our vision is for USA to be the leader in client satisfaction by providing the most Innovative safety and security solutions and being the employer of choice within the communities we serve. Mission Keeping people, property, and information SAFE, with best practices that optimize operational efficiency and cost effectiveness, while successfully protecting our clients' brands and reputations, Delivering on every commitment made to our clients, fellow employees and the communities where we work in order to systematically reduce risk and provide a SECURE environment. Maintaining a FRIENDLY approach to all we do, with mutual respect lot, every person, so that all of aur security and safety personnel are approachable, competent, and helpful. Brief History Founded in 1993 by Charles R. Schneider, a former Naval Officer, USA was originally to Present known as Advance Security Engineering, a company with a rich history dating back to 1955. Through a combination of organic growth, geographic and resource expansion, the company's financial strength and market share increases substantially year after year. Now led by President and CEO Richard L. Wyckoff, USA has enjoyed accelerated organic growth, with approximately $1A billion in 2015 revenue, 5,300 clients, over 50,000 Associates, more than 160 offices, and experience In over 100 countries. Safety We prioritize safety as #1 in every realm of our security protocol, from our expansive Officer training course catalog of protective and preventative safety measures, to contingency plans and regular compliance checks. With strict adherence to safety best practices, we optimize operational efficiency and cost effectiveness. SOCIM USA always strives to do what is best and what is right by actively volunteering with, Responsibility donating to, and supporting social services organizations in the communities we serve, Our entire team embodies our company's commitment to social responsibility, taking pride in making a positive impact through our many safe, secure, and friendly outreach initiatives. Licenses We are fully licensed to work in all 50 of the United States and have vetted partners who are able to work in over 100 countries around the world, Including Canada, Mexico, and countries throughout Central America, South Am US. Security Associates, Inc. Confidential Safety and Security Services Proposal Value Proposition Our unique value proposition Is determined to provide clear vision, clear strategy, and clear expectations, which can be summarized as follows: OFFICER� �� v DATA FORCE ° X FORCEw = Better Outcomes The first and most important priority In delivering great service is an expertly selected, screened, trained, motivated, and engaged Officerf'orcesM. Our Security Officers are professionals who represent both USA and City of Santa Ana, We multiply the Impact of our OfficerForcesm by our DataForces^' to form a fully Integrated and data -driven security solution. USA offers the next generation of security intelligence technologyto provide the most real-time, sifuationally-aware and compliant platform protecting your people, assets, and brand. Our program for the City of Santa Ana is designed to completely meet and exceed your GSA specific SOW requirements. While operating efficiency and effectiveness are both critical, we also offer thought leadership Insights and exclusive proprietary innovations to continuously maximize city's cost to value. Our proposal will enable City of Santa Ana to achieve better outcomes, including: • Highest levels of service to exceed performance standards • Reduced risks by delivering mandatory Active Shooter training as part of our core pre -assignment training for all Security Officers and Associates • Reduced liability with the most extensive threat management and risk mitigation plans • Improved cost effectiveness, continuous improvement, and best practices • Enhanced quality and compliance transparency • Superior customer service experience and brand ambassadorship • Seamless ability to support current and emerging systems on an independent network We believe that our Officers are our company's most Important resource. To provide you with the best quality of services at the best value, our value proposition begins with our OfficerForceSM, This is our dedication to providing the best leadership, best -in -class processes, and competencies in our industry. As an organization, we seek to grow by embracing innovative insights, service offerings, and technologies In orderto create the maximum value for our clients. Utilizing vast amounts of data and data science, we provide a DataForceSM of real-time, transparent, and pro -active recommendations and solutions which optimize resource deployment and reduce risk. Multiplying the value of our officerForces"' by the value of our DataForces"' equates to our market leading ability to create better outcomes. U.S. Security Associates, Inc. Con fidentlal Safety and Security Services Proposal OfficerForcesm A highly skil lad and dedicated team of Security Officers leads to betterjob performance. To ensure we provide the best service to our clients, we place our top organizational priority on our Security Officers. We are completely committed to their ongoing training, development, and recognition. As a result, we consistently achieve Security Officer turnover rates that are far below the industry average. We credit our successful Officer retention to our emphasis on the following; A connected, wretligent Officerferce`V empowered to prevent incidents n part of the USA Value. Security Officer force. — Senior executive champion for OfficerForcesM — Client specific recruitment — Rigorous screening and selection — Continuous training, development, and recognition — Market -competitive compensation and benefits Through these proven strategies, we are able to provide Cityof Santa Ana with the most cost-effective, best prepared, most capable, most motivated and engaged We select our Associates with great care because they are our brand. Through best -in -class vetting and hiring processes tailored to the city's needs, we select, screen, and hire the most qualified Security Officers with the requisite skills and aptitude to be the best professionals in the industry. We additionally seek brand ambassadors for a world-class customer service culture, where integrity and sincerity are Our highly skilled and essential. Further, we believe appearance and attitude matter. our engaged'Security selection process has been recognized by the Brandon Hall Group Offleer .ergate.bettef Excellence Awards with a Bronze Award for Best Talent !, Of1tCOR125 �' ' Acquisition Process. These Human Resources policies and hiring processes allow us to consistently hire and onboard superior Security Officers for Cfly of Santa Ana. Our policies include; • Developing an understanding of your Ivey hiring specifications and culture • Vetting and rigorous screening of all candidates to these pre -posted specifications • Providing only Officers that match your requirements and your culture • Ensuring all candidates have the aptitude and attitude to develop and to serve Sourcing Talent Immediately upon award of your business, key members of our local branch office service teams will visit the city's sites to observe security posts, routes, and the general environment. In addition, we will implement an extensive communications plan focused on making incumbent Officers feel welcomed into the USA family and ensure a smooth transition. Meetings will be conducted with clients at each location to solicit feedback on the current OfficerForce5A4, and formal interviews will be conducted to interview properly and to screen all qualified personnel. Our goal is to minimize disruption to the daily operations and keep the need for external recruiting to a minimum by proactively retaining high caliber existing team members. U,S, Security Associates, Inc, Confidential Safety and Security Services Proposal With position descriptions and recruiting plans developed, we will be In a strong position to target the most promising candidates for each position on the team. Key considerations include geographic location, specific skill requirements, and the complexity of the duties required for the Job. We profile individual skill sets and persona bty traits to match people to position where they are most likely to svcceed and make a positive impact We prioritize the recruiting sources for each client based on a combination of factors. These include your preferences, the nature of the work, the location, and the recruitment channels that historically have generated the best results in the area. In addition, we utilize branch resources supplemented by regional recruiters to ensure we have ample resources dedicated to filling open posts. Incumbent Personnel With your approval, we start our talent search with your incumbent team. Retaining the site knowledge and experience of incumbent Officers is a top priority. Transitioning Officers must meet the same hiring and background screening requirements as our new recruits, but we extend as much consideration, support, and encouragement as possible to facilitate positive outcomes. Internal Transfers Our local management team will select highly qualified internal candidates for promotional openings that are not filled by incumbent Officers. We are committed to carefully hand -selecting Officers from other sites that fit the client's culture and quality standards. We will leverage our internally developed talent, accessing from SecuritySTARSs"^ certified Officers to bring high-quality internal talent to the City of Santa Ana. By fully leveraging our internal talent, we consistently bring the best, most experienced "USA Way" skills to the client, Selecting Talent USA is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, ancestry, age, medical condition, disability, veteran status, marital status, or sexual orientation, This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, and benefits. I Qualified candidates are If there are any unique site or position requirements, these are shared with prospective Associates as well. Candidates who confirm that they meet the basic requirements are asked to provide Identifying information, including race and sex, for entry into USA's Applicant Tracking System per the requirements of the Department of Labor, Office of Federal Contract Compliance Programs. interviewed as soon as possible following confirmation of pre - requirements, with interviews occurring on the spot in some cases. If the branch employee conducting interviews is available, the candidate is interviewed right away. The interviewer evaluates the applicant's communication skills, appearance, and personal history and determines whether the applicant is a viable candidate for the position. Candidates who meet the pre -qualifying standards are subject to rigorous selection U.S. Security Associates, Inc. r' Confidential Sofety and Security Services Proposal rC Screening Talent Past Positive® At the core of USA's employment policy is our Past -Positive' Applicant Background Verification System, a key component of our Quality Assurance System. Past -Positive® meets all regulatory hiring and licensing requirements while rejecting unqualified applicants before they can be hired. The system verifies previous educational background, work history, employment references, criminal records, Social Security number, and driver's license validity and ensures that applicable state licensing requirements are met It also validates that all screening checks have been completed, and confirms that the results exceed a defined standard. Background Investigation Our background investigation of each Associate Includes the following, at a minimum: • Verification of United States citizenship or authorization to work • Criminal record check • Drug screening program • Contract compliance requirements Criminal Record Check All Associates are subject to a seven-year criminal record check performed in all counties of residence, Including a Social Security number trace, Social Security number validation, terrorist check, sex offender check, and federal and national database searches. orug Screening Program USA supports a drug-free environment, and we do not tolerate the use and abuse of alcohol or illegal narcotics. Our Drug. Free policy Is clearly stated and rigorously enforced, our drug screening prog ram covers pre-employment drug testing and drug testing for cause after an incident The following types of substances are screened: Alcohol, Cocaine, Amphetamines (speed and other Illegal stimulants), Phencyclidine (PCP), Morphine (codeine, morphine, heroin and other opiate derivatives), Tetrahydrocannabinol frHQ (marijuana and other hallucinogens). Contract Compliance Reguirements Our minimum qualifications and requirements can be modified through our Contract Compliance program to match the City of Santa Ana's needs as risks and threat conditions mandate. For instance, we could provide drug tests and/or criminal record checks annually, use a broader -panel drug test, investigate criminal history for a period longer than seven years, etc. Onboarding Talent New candidates will be thoroughly vetted in accordance with our thorough recruiting and screening processes. All candidates are vetted with City of Santa Ana screening expectations and specifications in mind. Meet and greets will also be granted with city stakeholders, to ensure there is a good fit and familiarity with the site requirements. Transitioning incumbent Officers must pass our standard background screening processes before assuming their current duties for the client. New information and procedures are detailed in a town hall forum for larger sites, and branch open houses for smaller sites where transitioning incumbent Officers can be officially welcomed into the USA family. They are provided a package of information outlining our company values, mission, and important policies. In order to avoid potential training gaps, all personnel assigned to the client's account will be trained to the same level — including inns mbents. From Security Officer Basic Trai ning to Active Shooter and specialized armed training everyAssociate will be required to fulfill the same training requirements prior to and during assignment as a new Associate would be required to complete. U,S. Security Associates, Inc. Confidential Safety and Security Services Proposal Training and Development As the dynamics of the security industry change, the need for highly educated security personnel equipped with the best training is increasing. USA provides that through SecuritySTARS'"' SucurftYSTARS9M SecuritySTARS'"^ is the cornerstone of USA's mission to provide our clients with the most Safe. Secure. Friendly.® environments, An industry exclusive strategic Initiative focusing on continuing education, skill development, and career advancement, SecuritySTARS'' ensures that our Officers are the best prepared in the industry and have the knowledge and the required shills to consistently deliver superior job performance, while at the same time increasing Officer engagement and retention, We believe that our ongoing continuous learning investment in our Officers is also an investment in the City of Santa Ana. SecuritySTARS'" further ensures we will provide you with the best trained Security Officers who demonstrate skills In professional, friendly, and safe environments. SecuritySTARS'"^ also acts as a development tool which enables our Security Officers to build a reputation of excellence for themselves and to grow their careers. By focusing our attention on the careers of our Security Officers and giving them goals to achieve, SecuritySTARSs"' leads to reduced turnover and better officer retention, excellent customer service, and the highest levels of professionalism. SecuritySTARS'"' provides you with the peace of mind of knowing continuously improving Security Officers are always on thejob. The effort and impact Security Officers put toward their security training and sharpening their skills is recognized by the STARS we pin on their uniforms. Security Officers are awarded one to five STARS dependent upon their level of completion along their SecuritySTARS5A° development path. Each level requires a combination of core training, client -specific training, demonstrated proficiency, and tenure. Our industry exclusive .training, :deve.lopment, and tecognttiogrinitiativo,enables :. ourSecurat�r Officers. Co °. �r�pitil�r; deploy ncv"us�il�s�o s1 --,- There are five ascending levels of achievement with STARS awarded upon successful completion of training components, along with tenure and Supervisor recommendation. Pins denoting Officer level completion provide clients, Associates, and visitors alike the ability to Immediately recognize Security Officers' professional achievements. U.S. Security Associates, Inc. Confidential Safety and Security Services Proposal PIPE d velnntary training and acoel at lob. Ceml/datefor SupondaaNeb. d Star. Adduvad aftol9 mmdha. OOiord must Complato additional tmining and aacol at Job rospondbllitlee. Security Officers can achieve up to five levels of 57ARS along their development paths. At each level, we provide industry exclusive courses through our USA Security Academy that continuously reinforces our core v31UCS Safe. Secure, Friendly.® Additionally, we will work with the client to develop any unique and customized curriculum of courses for each level of SacurltATARSSM based around the specific requirements of each client site. Additionally, SecuritySTARSsM Is a comprehensive ongoing progressive training, development and recognition initiative that continually evaluates the mastery of training content and application of the skills and knowledge to the job. Through structured courses and structured coaching, USA views training as a continuous and integral part of our Assoclates' job responsibilities. An example of the "core" mandatory program is summarized below. likl- GENERAL* SAFE SECURE FRtENDLY iWhetl9a Jwlp.. and JAa1W3hooler . J$heipplfcer .• Flrat 90 TeCa S4as, Tryo end Fdl; Fob eKry Fdmdp8Wb gays J Seasdy Odc� Baskp Trdnin S eFOB U J Slalom.Watad Tralnhg J Wnmvlofed T aLdng (WWI I) (WI 1 J C�enhmardeted Trebaryl J ComplaWn of 2 Urlla. JCompletioncl2lJnpa /Ovalnlag c da. (10MI2) EMMV10a anghtedudn Exiaaplenmlphthictudr, FxmnFlw mghl inplude: 0 Months Pamtmalsalwp ImwrtYMMil, Vov Vj olwraity, Gnatgwlry Slnallwal Awtvaneas, cling lnroannum Paparwlram H.,dlina lncit k and Claman, a QPiVr9AAld/AEO Scaaas Heading Canphime CaMllentpn- Cr Em,nutnay aWmaploce Elhlae Commnn tallene maonth,, JCdeanmmtWted4ahvng JCgpplelel ioomplw,e 3'. Joomple.e - (Umc13) Additional Und Addrilondl unin Adddnrel qa .':- Plklorltho J9lp°Msory thunng JComplola—T `JCamFtole JCclnplslo IMOter A:aypanml Ramolanguma nemwning unte Rctrlerirq Inas J 6ila5pedM Moloal J preregnl In lncVwt Jcadttry nllonmalnule Mantgomenl Svstam (CPI) Cadlrcatbn" Ova) 36 Months {EVM hSlarlaaaolRevlew �, JEaceptlahtJ Pedmmonee In Lead Rota , S686PAySTAIBSW;, 5=cudf yS Al;25'•"t Rondmop to U.S. Security Associates, Inc. Confidential Safety and Security Services Proposal Award-Winnine Training Our training content consistently evolves to meet new threats facing our clients. For example, recognizing the Increased threat of workplace violence, we developed and rolled out a mandatory Active Shooter training module. Since then, 100% of our security force has completed the program. USA is the only security company co receive BEST recognition from ATO. As the only company vulthln the security industry to be the recipient of the renowned ATD BEST Award, USA provides proven talent development programs which will create maximum value for the City of Santa Ana. According to ATYS philosophy, this award recognizes employee talent development that directly correlates to demonstrated enterprise -wide success. USA has received this award three times in recognition of our training and development methodologies, practices, and proprietary training delivery Innovation. USA has also received other distinguishing honors for our training and development, Notably, USA has been named among Training magazine's Top 125 training companies every yg rsince 2.Q 7. Training magazine awards "organizations with the most successful learning and development programs in the world." Additionally, we have been ranked among Chief Learning Officer magazine's Gold Learning Elite. These awards and recognition confirm for the Cityof Santa Ana that you will receive superior trained Security Officers. USA Security Academy The USA Security Academy trains all of our Associates every year via a live training platform from our state-of-the-art training studio. USA conducts dally Security Officer Basic Training (SOBT) sessions to support our client's needs for a highly -qualified Officer Force. Professional USA Security Academy trainers use two-way video and voice collaboration over the Internet to delivertraining ofeverytype, including SORT, custom - developed contract -specific content, supervisory training, and administrative and management programs, USA Security Academy leverages technology to deliver centralized, consistent, comprehensive training through live, interactive training programs. There are a variety of el -earning platforms available through USA Security Academy. Virtual Classroom Training �A,Yty A956�:, N \� e �`�rlY AERO' Our in house USA Secwity Academy customizes hainulg fileclients. Web -Based Training (LMS — Learning Management System) - Our LMS is at the forefront of technology in learning content delivery and will allow us to quickly deploy our training across all of our branches and client locations, including our International footprints. Other Delivery Methods - Where necessary, we also offer thumb drives with printable tests and answer keys for hand grading for use In very remote areas where no technology is available. U.S. Security Associates, Inc. Confidential Safety and Security Services Proposal Pre-Asslanment Training Successful completion of pre -assignment training is a condition of employment. In addition, all Associates are required to complete training in Active Shooter and enroll in SecuritySTARS111, This foundation of training and development assures that all new Associates are on the same page, and that there is a clear understanding of our "USA Way" of delivering better outcomes. USA requires a minimum of eight hours of pre -assignment training, delivered live through USA Security Academy Security Officer Basic Training (5087) in most states. Our mandatory SOBT Instills a fundamental working knowledge of the Officer's responsibilities, reduces on-site errors and Improves productivity. All Officer candidates must pass testing on all 12 units of the SOBT training to be eligible for employment. Candidates who fail SOBT testing on any module cannot be hired. U.S. Security Associates, Inc, Confidential Safety and Security Services Proposal Ii Module 3 Define common vocabulary and develop a basic understanding of Industry practices; identify Introduction to Security qualities of a "sharp" Of scar and common duties of USA Officers. Module 2 Focus on standard security and USA policies and procedures, including problem resolution, Policies and Procedures absenteeism and tardiness, call -offs, injury avoidance, and proper behavior. Module 3 Define and recognize sexual harassment based on the two legally recognized categories and Sexual Harassment the three types of harassment; loam reporting procedures for harassment Incidents. Modula 4 Identify main causes of accidents and injuries In the workplace, provide practical techniques Workplace Safety for preventing accidents and injuries, and emphasize importance ofneating culture of safety. Module 5 Professional Conduct 8t Understand basic principles of professionalism, including importance of policies and Professionalism procedures; establish Code of Ethics and maintain the Importance of ethical behavior. Module 6 Legal Authority and Liablllty Explain authority and standards of arrests for USA Officers; determine use -of -force Aspects guidelines; define and explain types of liability. Reports are the main source of communication between the Security Officer, the company and client management; therefore It Is very important that all reports are effective, clear, Module 7 concise, professional and well written In terms of the 'Who, What When, Where, Why and ReportWriting How" elements. This unit provides the Assoclate with the necessary tools to write effective reports via proper field note taking etiquette, characteristics of a good report and a list of information needed for every report. Module 8 Identlfy the components of a typical site security system; learn the significance of "defense Introduction to Physical Security In depth", Identify thhe types and purposes of barriers, fencing, CCTV systems, alarm systems, lighting, access control systems, and more. Module 9 Define and establish Importance of fixed posts and patrols; establish awareness, observation, Fixed Posts and Patrols and perception techniques. Modula 10 Establish procedures for medical, fro, and natural emergencies, as well as response to bomb Emergency Situations threats. Module 11 Prepare for an active shooter situation, Including understanding the characteristics and Active Shooter behavior of active shooters; learn how to protect yourself and the people you serve in an active shooter situation; learn how to assist law enforcement Module 12 Identify types of terrorists and terrorist organizations and learn how they attack; learn Novi to Anti -Terrorism recognize and respond properly to temodst threats such as bomb, chemical, and biological; identify counter measures for crime and terrorism prevention. U.S. Security Associates, Inc, Confidential Safety and Security Services Proposal Ii DataForcelm The P3 Technology Platforms" (P3511) is a fully integrated Intelligence system providing the next generation of security technology. P3sm is designed to prepare. Predict. Prevent.sm incidents, thus creating better outcomes for the City of Santa Ana. Underlying the architecture of the DataForcesm Is the convergence of data, algorithms and workflows. Each element provides a significant impact on our ability to identify issues before they occur, and to be able to prescribe and deliver dynamic post orders (or tour routes) to optimize for better outcomes. In today's environment, more data is being generated than ever before, "in According to Ginnl Rometty, CEO of ]8M, the past two years more data has been generated than in the history of the world." Thus, the question is what are we doing with that data? Historically, data has been collected, • filed and at times extrapolated to develop trend analysis. This type of p 1P descriptive 'trend is your friend" analysis is not today's best way of reducing safety and security risks. P3s" uses hundreds of sources of data which are fed into our proprietary attribute model in order to collect the most robust array of information bur UatuForce`"'allows us to available including, for example: p rparejorrnridents, predict • Security Officers (i.e., background, training, work experience, when and where they will occur, and prevent them, recruiting source, work performance history) • Site Specific (.e„ location characteristics, surrounding area demographics, crime statistics, incident history, daily activity reports, and observations) • Industry (i.e., vertical market) While the industry is currently in a "detect and respond" mode of protection, we have moved to the next generation of better preparing our Officers and clients to 'predict and prevent" Incidents. It is not simply about the technology, but about the data insight that technology can prescriptively deliver. This shift from describing Incidents to one of predicting and preventing risk capability is market -leading in our Industry. The power of our P3 Technology Platforms" comes from hundreds of data sources that are collected in our proprietary security attribute model. Then, utilizing the most sophisticated data science algorithms, we seek to identify patterns most commonly associated with incidents. This process enables us to recommend post orders and dynamic tour schedules and routes to mitigate risks, More data drives better intelligence which leads to better outcomes. The Four Pillars of P3sM Consisting of four pillars, P3 Portal5A', P3 Mobiles"'', P3 Remotes"^, and P3 Roboticss"', our P3 Technology PlatformsM works in concert together with our securityteam to provide a fully integrated real-time intelligence program. Portal Mobile Remote Robotics t r,, 77 v-- .` i� r 9i Fair pillars m,i4e up cur Pq Technoiagy plalfarn,'%A' and provide U.S. Security Associates, Inc. Confidential Safety and Security Services Proposal This optimal blend of technology and Security Officers mitigates risks and contributes positively to your mission while maximizing the value and cost-effectiveness of your security program. Details of each pillar's unique and customizable features are highlighted in the following pages. P3 PortaisM P3 Portals' is the most powerful security Intelligence management dashboard available in the industry. Real- time City of Santa Ana security team generated information is constantly streamed from P3 MobileW, such as background screening, training and certification, overtime, retention, turnover, uniform compliance, security meetings, satisfaction surveys, tour results, incidents, post orders, and Invoice accuracy, With centralized performance data, instant analysis, and around the clock access by web or mobile device, P3 PortalsM delivers full disclosure to our clients. What's going on behind the scenes is front and center on the portal. Key features include: — Transparency of operations Portal — Easy access — Activity details ,` r' r — Multi -media data — Varietyofcustomizableviewing options — Centralization of all security operations "• vY..,Y Our customizable design, combined with sophisticated charts and graphs, f malkesviewing security operations simple for client stakeholders, Personalization is easy; with a click of a button, the client can configure the P3 Portals"' dashboard to show any site location and inspect data in great detail, Just by clicking on reports and other various data points, further detailed Information is. displayed. i The dashboard allows you to instantly drill into the data to learn more detail on any aspect of your security team's performance and run customized reports, including: — Tourresults — Incidents A'7� Officer • _ment iItS— y,kay� Heat •— x Training and certificatio "• vY..,Y Security meetings — Post orders T Satisfaction— sr .. • Background Overtime 1?. drop Turnover• retention 1%:' g�'Nlt� Compliance p m ry° f Ij i ka�3 4•I..ryfy+�x .tj n, — KPI tracking F. Graphs and Charts can be drilled down to see specific analysis Or) Ul) reports on an facet of Vour securihr operations U.S. Security Associates, Inc, Confidential Safety and Securlty Services Proposal Through transparency and full disclosure, P3 Portalsm serves as both g compliant: and B continuous il2rovement performance driver. These tools enable us to set a higher expectation of performance and accountab(lity, no longer tracked monthly or weekly but immediately and always. Pg Portal"' of furs a rhea,died, easy-ro-we look at your entire securityprugr(in). P3 PortalsM servers have ample capacity and are highly secure and reliable. Data is encrypted and a 2 -step verification process ensures that the only individuals that can view a client's security operations are the authorized client and the USA management team working with them. These authorized views can be modified by user profile, providing you the flexibility and confidentiality to manage to your specific organizational requirements. We perform weekly internal and external scans as well as annual security audits by outside firms to ensure our servers and client information are always secure, P3 Mobite5m P3 Mobilelm connects our Officer force to a real-time Intelligence Officer Networks"^ "giving and getting" data streams to ensure immediate situation management. The cttstomizable modules enable our Security Officers to stay informed of all possible threats and to communicate vital site data for actions, records, and analysis, Some of the functionality includes: — Incident management — Report observation — Perform safety inspections — Situationally specialized post orders — Deliver operational efficiency — Fire extinguisher checks — Dynamically routed tours — Transparency of compliance U.S. SeNrity Associates, Inc. Confidential Safety and Security Services Proposal Mobile Hama Incident Types (City of Santa Ana) wrm pp '4� , NLM6 IIasM � enoaero awrt,InnY.xu 6�m� yy xv.m iw' �. M�;�{� 0."PLCwT,GNS PUIq MMnf -wu tlu VNYm -- AG:.iN Incidents, 30 Day$ (City of Santa Ana) tnoldenle, loot as Deys u✓umn U m � n V,pJJy, Pg Portal"' of furs a rhea,died, easy-ro-we look at your entire securityprugr(in). P3 PortalsM servers have ample capacity and are highly secure and reliable. Data is encrypted and a 2 -step verification process ensures that the only individuals that can view a client's security operations are the authorized client and the USA management team working with them. These authorized views can be modified by user profile, providing you the flexibility and confidentiality to manage to your specific organizational requirements. We perform weekly internal and external scans as well as annual security audits by outside firms to ensure our servers and client information are always secure, P3 Mobite5m P3 Mobilelm connects our Officer force to a real-time Intelligence Officer Networks"^ "giving and getting" data streams to ensure immediate situation management. The cttstomizable modules enable our Security Officers to stay informed of all possible threats and to communicate vital site data for actions, records, and analysis, Some of the functionality includes: — Incident management — Report observation — Perform safety inspections — Situationally specialized post orders — Deliver operational efficiency — Fire extinguisher checks — Dynamically routed tours — Transparency of compliance U.S. SeNrity Associates, Inc. Confidential Safety and Security Services Proposal Mobile Information from P3 Mobiles' feeds Information Into the P3 Portals"'. Voice to data capability further assures your Officers are "heads up" to capture and manage any security Issue, P3 Mobiles'^ contains customizable modules which connect our OfficerForces'u to our data -driven technology. The following pages highlight how each module is designed to reduce the City of Santa Ana's security risks, Improve efficiencies, and minimize associated costs. screen shut frons the PJ Portat'4 showy+) a heat map of a c/tent's multi -site cnu�pus,mA OfficerForce"" acumty tracked throuvh P3 84obde'" Intelligent Officer Network m Through P3 Mobiles"', our Security Officers are connected to the site command center, to the Portal, and to each other. This constant communication forms a network capacity of intelligence that creates the ability to prepare for incidents, predict when they will occur, and to take the necessary steps to prevent them from happening. Ourintelligent Officer Networks' capability speeds up communication, allocation of resources, and responsiveness— reducing the safety and security risks to your business. Dynamic Tours In the security industry, the same questions pop up over and over again with regard to Security Officer tours. • Are Officers performing their patrols? • Are they performing them on time and visiting every location required? • Are they recording their findings? • Are they leaving time or space gaps in their patrols? • Most importantly, are they in the right place at the right time? In addition to answering these basic questions, the P31"' Tours module uses data -driven intelligence regarding the frequency, location, and severity of various threat risks to position our officers in the right place, at the right time, to prevent an incident from occurring, The 1331"' Tours module is also a remote monitoring tool that gives you peace of mind knowing that Security Officers are touring facilities on time, every time. The P3111 Tours module gives you the assurance that every site is being properly managed and attended and required data is being recorded and reported, in real-time and always. U.S. Security Associates, (tic. Confidential Safety and Security Services Proposal Incident Management, Committed to providing the most safe and secure environments, we recognized that often times Security Officers spend too much time writing reports and not enough time on tours or monitoring post positions. To minimize the time of report writing and prevent errors and omission of key details, we developed the P3sm Incidents module capability to keep Officers on the go, This module empowers our Security Officers, allowing them to manage incidents on-site and ensure reports effectively capture vital details. The P3sM Incidents module has the following capabilities: • Easy drop-down prompts guide Officers to submit key incident data and photos completely and accurately • Compiles data for analysis by site or roll -up • Streams real-time Incident reporting directly to P3 Portals I for viewing and analysis • Notifies management for corrective action • Voice to text capability to minimize errors and speed up data capture Offcersrnitigateriskbyidentryinghazm'<L respondingimmedrarely. and resolving the hazard before an incident can occur. The P3sM Incidents module also empowers the City of Santa Ana to track Incident history and trends so you are able to optimize threat management strategies to reduce not only safety risks, but also significantly reduce liability and litigation and case management costs. Fire It Safety Inspections Many companies spend millions of dollars each year on workers' compensation claims due to hazardous conditions around their facilities. We can implement cur fire extinguisher audit capabilities on our P3 Mobilesni system and save the City the cost of hiring and managing an outside contractor. As a full-service safety and security solutions provider, we enable our Security Officers with the P35" Fire & Safety module, offering an U.S, Security Associates, Inc. Confidential Safety and Security Services Proposal - additional layer of safety, ensuring all your equipment, such as fire extinguishers, AEDs, and first aid kits, are fully functional and compliant. The P3111 Fire & Safety module can: • Identify and resolve hazards Be programmed with instructions and prompts Begin Incident resolution and process initiation Record safety equipment Inspection and tracking Customize inspections based on client needs and defined schedules The 153s`l Fire & Safety module boosts accountability by removing the possibility of human error wherever possible with reminders, step-by-step instruction prompts, real-time documentation, and instant alerts if malfunctions or irregularities are identified. The P35m Fire & Safety module Is a perfect example of our exclusive technology engineering for clients' needs to Increase value and reduce costs. Performance Management Relationship Management For successful resolution of Officers can rhea fire ektinguahers, AED, emergency call boxes, erRzrgenryshaVan, andmore. security challenges, we place heightened focus on nurturing the relationship between the City of Santa Ana and our company. Through this relationship, we set the stage for world-class customer service and employee engagement. We cultivate an open dialogue from the outset of the contract to understand your culture, key business objectives, value drivers, and organizational priorities. We build strong customer retatbnshios with the help of proprietarytechnology to dramaticaily reduce sewice issues, meet expectatians and evolve with We offer a full range of performance management options that can be accessed in the P3 Portals"", For example: — Customizable red -yellow -green scorecards — Heat maps showing times, frequency and severity of incidents — Bread -crumbs following Officer movement in real-time — Compliance metrics benchmarking across multiple sltes, and enterprise view — Regular review meetings to keep tabs on key metrics — Formal enterprise roll -up analysis presented as needed U.S. Security Associates, Ina Confidential safety and security Services Proposal Accountability Our exclusive Responsive ManagementsM system helps to ensure that scheduled contacts and meetings take place according to the communication plan agreed upon during transition. Most importantly, status reports are up-to-date and immediately available for review in the P3 PortalsM. Responsive Managements^' has built-in accountability that ensures we title n communicate with your representatives according to the agreed-upon schedule, document concerns and Issues, and follow through to resolution. �C�IRe°� Branch and site management strive to avoid communication failures and • 1',aYnN. n=onennY. the resultant executive escalations, Our accountability to action plans and Mnnnpamantsn Meno¢emam Me.,�nw .�, n my commitments made In meetings quickly reveals any misunderstandings or discrepancies. This direct level of accountability keeps field teams focused, .,_ n .d r proactive and aligned to avoid delays in resolution. Through these inherent '3sIk..na checks and balances, we keep a lased o0 on our accountability xmo-on"' processes to drive continuous improvement every day. Organization and Management Your Management Team USA has a strong local leadership team dedicated to the City of Santa Ana. including: US. Security Associates, Inc. Confidential Safety and Security Services Proposot Matthew Crosswhite Branch Manager, Over 5 years of security experience and 6 years in the p� Orange County Army National Guard, He manages branch operations for the Orange County office, Edward Ruvalcaba Regional Director, Over 5 years of security industry experience and 24 Operations years in the U.S, Army, Ed oversees all 24 Western #0 Region branch operations. Erik Fields Area Vice President Over 6 years in the security industry. Based in Fullerton, Erik oversees the operations of several Southern CA branch offices. John Muldoon Region President Over2Oyears In the security industry. Based in Fullerton, John overseen the operations for the Western Division. Lindsay King Director of Oversees implementation and training of technology 41l Technology for clients and officers. Amy Figueroa-Bearn Business Partners with clients to cultivate your partnership with Development USA and demonstrate value. Manager US. Security Associates, Inc. Confidential Safety and Security Services Proposot Single Point of Contact - Account Manager When multiple sites are covered under the contract, one -call communication of critical issues is vitally important for quality control across the entire enterprise. We will designate one of our most experienced security professionals as your Account Manager to serve as your single point of contact. The Account Manager will be your primary point of escalation, leveraging all available resources to guarantee responsive management of any service Issues or requests, They will plan transition activities with all stakeholders to assure consistency of execution and implementation. As your single point of contact, the Account Manager will serve as the ambassador for the entire contract, assuring contract compliance and performance delivery that exceeds expectations. Organization Chart i.Accoiml Manager (100:6( k„;. f d.eidd-Sroetyeflirets anndsuaerVlsors (1W%T. Se�u�it�Orniers Transition HOyREGION/BRANCH :._... rayronymnmg [angor Training Technology '°• Qua]ly Assurance toglzUcs Human. Rosounce r Conrmct AHmin.�, �r HO INVOICING SUPPORT USA executes each site transition in accordance with our proven strategic integration model. Our model is designed to achieve a seamless transfer of operations, retain qualified talent, and form the basis for a close, working relationship between our account team and your representatives. Our best -in -class model has evolved over decades, based on lessons learned through thousands of site start-ups, and is continuously improving and refining to Incorporate new best practices. Personnel and Operating Elements USA has the personnel and operating elements required to perform the security services for the City of Santa Ana. What we simply require from you is your, commitment to a communication plan and your increased superyisory oversight during the transition. U.S. Security Associates, Inc. Confidential Safety and Security Services Proposal , 1 4 F run.z~ BRANCH POINT OF CON ACr MottheW cros o hg' f20%)' � Branch Manage HOyREGION/BRANCH :._... rayronymnmg [angor Training Technology '°• Qua]ly Assurance toglzUcs Human. Rosounce r Conrmct AHmin.�, �r HO INVOICING SUPPORT USA executes each site transition in accordance with our proven strategic integration model. Our model is designed to achieve a seamless transfer of operations, retain qualified talent, and form the basis for a close, working relationship between our account team and your representatives. Our best -in -class model has evolved over decades, based on lessons learned through thousands of site start-ups, and is continuously improving and refining to Incorporate new best practices. Personnel and Operating Elements USA has the personnel and operating elements required to perform the security services for the City of Santa Ana. What we simply require from you is your, commitment to a communication plan and your increased superyisory oversight during the transition. U.S. Security Associates, Inc. Confidential Safety and Security Services Proposal We believe that we are uniquely qualified to provide a seamless transition as follows: — A team with proven demonstrated knowledge and complete understanding of the Industry and operating environment — A seasoned and stable management team that has direct experience successfully managing similar programs — An organization that has recognized best -in -class programs in place to recruit, screen, hire, train, and retain quality Security officers — A comprehensive training and on-going development program that extracts the best performance from our Associates Transition Support One of the keys to a successful transition is the development and execution of a comprehensive communication plan. Through the combined experience of many similar transitions, USA has developed a communication strategy that simplifies the inherent complexity of implementing a new security platform across multiple sites. Our communication plan includes the following basic elements to facilitate full coordination of effort: — Transition team contact list and clear definition of responsibilities — Defined levels, formats, and timeline of communication for all transition team members and account management, both City of Santa Ana and USA — Weekly all-inclusive conference calls with client representatives to review Gantt chart tasks and milestone statuses — 2x weekly internal conference calls to review completed items and address Immediate mitigation plans for risks and/or issues — Issues Matrix to identify and track anticipated and unforeseen complexities or concerns — Risk Assessment (Severity x Frequency x Likelihood to Occur) to Identify possible risks that could impact transition timeline — Contingency Plan to proactively develop workarounds for issues identified in the Risk Assessment — Other as determined by City of Santa Ana Transition Timeline Project Schedule and Expectations The Transition Plan outlined below describes the processes we will use to provide all staff and services necessary to fulfill all SOW tasks. The goal of the Transition Plan is to ensure zero degradation of the security protection services during the change and to achieve all the benefits of the new program. We have taken a proactive approach to post schedules and staffing, so that our operations team may have the flexibility necessary to ensure consistency in service capabilities across all sites across the entire contract. This scheduling methodology and our staffing approach is fully consistent with air current approach for staffing Execute contract Appoint transition team U.S. Security Associates, Inc. Confidential Safety and Security Services Proposal 2 2 May May lath lath Exec..,,Y.,*4. k Exec }k7 1 1 1 2 May May June June 25th 25th 8th 15th Canduct initial planning mee_tln _ All x" Tour opera lons._ 0 s ... .... .. " _................. ___ Reyiew post orders ops -----_..__ ,Review.polities _ . O Ps ... .._...... Review safety plan .... _.. __ ._._--.P .... ...... ._. Review emergency procedures Os. ew sta- _ng requirements _...._..... .. NR.. Review training requirements L&D "- Identlfy your yacation policy F&A Identify special billing instructions F&A Rev law uniform requirements . e ew equipment requlrgments Prac tdentifriT requirements Identify systems to be Integrated Update post orders Update poticles 'Ops Update safety plan Ops Update emergenry procedures Ops .. .... ........ .Create. site schedules/asslgnrnents O s ..._........ .. P._.. _ ..._ �...... .Dqyelopposition descriptions HR Recruit incumbent officers HR Plan/execute9 eneral recruidngHR� --' Conduct drug9ests, g HR •'+� - Conduct bade round screen In _ y 4 m,.e.M' Conduct candidate interviews _ HR .. _ R t HR Select site leadership _ _ HR<< ,�,aa-•ja ,_ Select officers HR Establishpre-assignment training is L&D —... Create training schedule L&D Execute pre assgnment training _ L&D 5"eS4".3tz>Th Crpate/ execute cross tralning plan E .. a.}. °� L&D 2 .aS' uri�a. Conduct OJT training_,__. _,.,,. _ .,, MD ._.._ . _ Develop In-service training L&D {.yea Set up your account in USA system F&A _"� '''i;- Enteremployeeslntosystemforpayroll_ _ F&A r')X£ ;- t ' Send deduction Information to HR F&A iT•s'ir'36jL�i' Set up vacation accrual Fgiq k •:y +r. Sat up, fixed billing (vehicles radios Ins, etc) f&A r se Veri 6illin fre uenc iG vet -- .fY . 9 9_ Y .- F&A � 4 .. _ . _ . . Verify pay and bill_ rates F&A Setup special billingF&A - }'3.•r:g7 - . _...._- Orderequipment - Proc- _. Ordef uNfaff}15 PfOt .4/.^A:^�, tf'�G;i,.;'Y .. .• __.. . _ ..... ._.. y, a. Receive and test equipment Proc tis"1. Receive uniforms '1 .. N.M W .... ..._ 9.P. ...._... -. .....Proca Issge.uniforms ande ui ment ---- Set up Integrated IT systems_ _ pros- y +^ +•"'<'`-"' Establish performance metria Ops_ - progym review with our ra resentatNes O ... .. .. Managers mgnitoring ops on site . .. _...Ops U.S. Security Associates, Inc. Confidential Safety and Security Services Proposal Pricing The USA Value How much does your security really cost? How do you calculate Ito Do you only consider the cost of security personnel? Do you multiply the cost of your security personnel times the cost of your investments in protection technology? — Did you remember to factor In the cost of turnover and time lost to onboarding? — What about the cost of claims and liability due to accidents, slips, trips or falls? — What about theft and loss? — What about cost incurred from the loss of customers due to poor customer service or lack of expertise from your Security Officers? •sacurlty Staff a Tachnology Investments +Theft •Turnover Cost Accidents • las of Customers and Reputatlan we consider a variety of costs when considenng the ej feaivnnes, of our serunty progroms. These questions are Important factors in considering the Total Value to Protect" (TVP) your people, assets and brands. We believe in an integrated solution that prevents incidents from ever occurring and reduces the risk (and Incurred costs). A reduction in quantifiable costs such as loss, liability claims, turnover, accidents and, the most difficult to measure, loss of customers and reputation, is an enormous value our security solutions are able to provide the City of Santa Ana. In addition, our ongoing commitment to Officer development and Innovation ensures your program is always the best in the market. USA is completely committed to establishing a Ieng-term and mutually successful partnership with City of Santa Ana. USAprovideyoowith the We believe we are the best choice because we offer the best quality of service hest Total Value to Protects'&? with the most complete range of services at the best overall value. Our data driven intelligence and best -in -class technology and talent management ensures you will have the most Current practices applied to create the best outcomes. Emergency response, disaster recovery, active shooter training, investigatlons, and special events arejust a few of the many examples of our complete offering of services available to you. U.S. Security Assoclates, Inc. Confidential Safety and Security Services Proposal Security Partnership Our company's priorities are: To enhance the City's safety and security program in order to meet your current and future needs As such, we have provided ourtechnical and pricing package to deliver to you the most value possible, while continuing to enhance your overall program. Our response was written to ensure you have the most cost -competitive and greatest value proposal available, and that you will be compelled to select us to be your exclusive partner. We recognize this is a very Important decision. In order to move forward, and to gain the benefits of our proposal, we encourage you to reflect upon the total value offered by choosing USA as your security partner. We can confidently say we are positioned well, and aligned organizationally from top to bottom, to best meet and exceed your expectations. Holidays and Overtime Best Value for your Security Dollar: 1. Relationship focused and accountable for our performance results 2. Transparent operations and full compliance 3. Quality -driven processes and technology-based insights 4. Deep expertise and broadest - spectrum of service capabilities All USA Officers who work on the following holidays, and any holidays designated by the client, are compensated at 1.5 times their regular hourlywage: New Year's Day; Martin Luther King 1r.'s Birthday, president's Day, Memorial Day; Independence Day; Labor Day; Veteran's Day; Thanksgiving Day; the Friday following Thanksgiving; last working day before Christmas Day; and Christmas Day. We bill at premium rates (1.5 times the regular hourly rate) for client -requested overtime with less than 24 hours' notice, We also bill at the premium rate to deploy additional Officers with less than 24 hours' notice. We can provide additional Officers at the straight time rate with enough notice to prepare schedules that do not require overtime. Billing Billing is schaduled on a weekly basis. invoices include line -Item entries for all costs, including our rates, Officer wages, overtime and all other expenses incurred. Payments are due within 45 days of the billing date. Benefits USA has developed a comprehensive offering of benefits and incentives to attract At 36"1, our turnover promising candidates and promote retention of qualified, experienced Officers. Even at rate Is a mere the recruiting stages, we seek to minimize future turnover by representing our position fraction of the openfngs as career opportunities, with a clear path for advancement through training industry average. and development that is available only to those who meet exacting hiring criteria. We follow stringent procedures to select high -integrity candidates, thoughtfully match competencies to assignments, and then diligently Instill the knowledge and skill sets for success. These retention drivers, In combination with strategically selected benefits and industry-leading incentives, strengthen our security programs with the advantages afforded by staffing continuity and longevity. We have maintained a company- wide Security Officer turnover rate of 36% or less for more than five years, compared to an industry average that exceeds 100%, according to research by the Freedonia Group. Our benefits program is structured to provide you with maximum flexibility to balance coverage, retention, and budget concerns. U.S. Security Associates, Inc. Confidential Safety and Security Services Proposal Medical Insurance All full-time USA Officers have a choice of two medical providers, Anthem and Century Health Care (CHC) are the providers available to all full-time, USA Officers who work 30 or more hours per weelc Coverage is effective the first of the month following 60 days of service. Details of the plans offered will be provided upon request Additional Benefits Paid Time Off -We pay overtime for hours worked on holidays, and we provide sick time to full-time Security Officers. Our specific plans are subject to differences in local laws, regulations, and Collective Bargaining Agreements. 401K Retirement Savings Plan - After six months of service, Officers may choose to make contributions to the Plan of up to 100% of eligible pay (up to $18,000 In 2017 or $24,000 if the Officer is age 50 or older or will be 50 by the end of 2017). Other than in the event of allowed financial hardships, money can only be withdrawn upon termination of employment, permanent disability, death or retirement. Tax-free flexible spending plans - USA offers tax-free flexible spending accounts through which Associates can allocate pre-tax dollars for medical expenses and other qualified purchases. Tuition Reimbursement & Discounts - Associates pursuing a degree in an approved course of study can receive reimbursement for tuition and books with qualifying grades. USA's Associates can take advantage of discounted tuition fees, thanks to the company's partnerships with DeVry University and the University of Phoenix. Uniforms - As SecuritySTARS`-M, our Security Officers are expected to report for duty in a uniform that fits our three C criteria - Clean, Crisp and Complete. Security Officers are provided consistently branded uniforms that are offered in a variety of styles to present a sharp, professional appearance at the City of Santa Ana sites that fit your standards. We tailor our uniforms to fit client specifications and have a range of styles and options to choose from to ensure that our Security Officers project your desired impression. We offer outerwear and optional accessories to attend to unique scenarios and seasonal and regional variations, such as sweaters, windbreakers, rainjackets, reflective vests, footwear, gloves and hats. The following are a few of our most popular options of uniform. - Concierge, a professional, corporate style perfect for optimal customer service that Includes blazer, tie, and a crisp, starched shirt. - Classic, this traditional Security Officer style presents a professionally dressed Officer with the following components and options. - Polo, this traditional polo -based style is perfect for event staffing or compliments a more casual office environments U.S. Security Associates, Inc, Conridentiat Safety and Security Services Proposal EXHIBIT C CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR UNARMED SECURITY GUARD SERVICES AT VARIOUS CITY FACILITIES PROPOSER'S CERTIFICATION and PROPOSAL ITEM PRICING Certification - I certify that I have read, understand and agree to the terms and conditions of this Request for Proposals, I have examined the Scope of Services (Exhibit A) and am familiar with the scope orwork locations. I am familiar with all the existing conditions and limitation that may impact work requests. I understand and agree that l am responsible for reporting any errors, omissions or discrepancies to the City for clarification prior to the submission of my proposal. Proposal Item Price - Pricing shall be based on a total monthly cost For services described in Exhibit A. Fee most be inclusive of all costs, including but not limited to, direct and indirect costs for labor, overhead, equipment and incidental supplies, holidays, etc. Pricing Sheet Per Location LINE DESCRIPTION QUANTITY UNIT UNIT QUANTITY UNIT PRICE TOTAL ANNUAL PRICE 1 Santa Ana Regional Transportation Center 1 Month 12 $21,678,41 $260,140.92 $--------- -- Hourly Rate- Guard (For additional hours if requested) $23,71 $--- -------Hourly Rate- Supervisor (For addhlonal hours if requested) $25.48 2 City Hall 1 Month 12 $31,169.75 $374,037.00 $-----------Hourly Rate- Guard (For additional !tours if requested) $23,71 $-----------1loudy Rate- Supervisor (For additional hours if requested) $25.48 3 Corporate Yard 1. 1 Month 1 12 $10,502.79 71 $126,033.48 $----------Hourly Rate- Guard (For additional hours if requested) $23.71 Pate- Supervisor (For addtttonal City of Santa Ana Unarmed Security Guard Services RFP Page 41 $-----------Hourly Rate- Guard (For additional hours if requested) $23.71 $----------- Hourly Rate- Guard (For additional hours if requested) $23.71 $---------- -.Hourly Rate- Guard (For additional hours if requested) $23,71 Rate- Supervisor (Por additional hours if roquostad} $25,48 iVionth I 12 $-----------Hourly Rate- Guard (ror additional hours if requested) $23.71 .Birch Park I 1 I Mouth 1 12 f $1,780.13 $--------- --Ilourly Rate- Guard (For additional hours if ranueatrdl ,$2a.7 i $-----------Dourly Rate- Suporvisor (For additional Hours if requested) $25,48 9 Santa Ann Police Dopartment 1 Month 12 $4,109.73 $49,316,76 $----------Hourly Rate- Guard (For additional hours if requested) $23,71 $........... I3vurly Rate- Suporvisor (For additional hours Ifregnosted) $25,48 Totnl G'onti-ad Amou—at (Ad(I dues 1 thru 9): $1,131,731 City oPSantaAna Unarmed Securliy Guard Services FtMP Pogo 42 00 U.S. Seuurlty Assoolates, Inn, 714.203.6384 main #, 714.7700150 fax P[[ONE AND PAX 1400 N. Harbor Blvd, 7111 Floor, Fulie_rtoaCA 92835 BUSINESS ADDRESS '--'-^ -----^---- Gity of Santa Ana Unarmed Senurlty Guard Servioes RPP Page 43 �°� �'® CERTIFICATE OF LIABILITY INSURANCE DATE(MM/DD/YYYY) 05/16/2017 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER Aon Risk Services South, Inc. Atlanta GA Office CONTACT NAME: (A/CNNo. Ext): (866) 283-7122 (AI , No.): (800) 363-0105 EMAIL ADDRESS: 3565 Piedmont Rd NE,Blgl,#700 Atlanta GA 30305 USA INSURER(S) AFFORDING COVERAGE NAIC # INSURED INSURER A: Lexington insurance Company 19437 U. S. Security Associates, Inc. 200 Mansell court East, 5th Floor Roswell GA 30076 USA INSURER B: Liberty Mutual Fire Ins Co 23035 INSURER C: Liberty insurance corporation 42404 INSURER D: Lloyd's syndicate No. 1969 AA112010G INSURER E: INSURER F; 11UVtKAUI=b totKIIPIUAIt NUIVIttSpK: 0/000041001U4 KtVI51UN NUMt3tK: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. Limits shown are as requested INSR LTR TYPE OF INSURANCE DD INSD 5 6 WVD POLICY NUMBER FF MMIDD/YYYY POLICY E MM/DD/YYYY LIMITS A X COMMERCIAL GENERAL LIABILITY CLAIMS -MADE X] OCCUR SIR applies per policy terns & conditions EACH OCCURRENCE $2,000,000 DAMAGE TO RENTED$500,000 PREMISES Ea occurrence MED EXP (Any one person) $10,000 PERSONAL &ADV INJURY $2,000,000 GEML AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $4,000,000 POLICY ❑ PRO-JECT LOC PRODUCTS - COMP/OP AGG Included OTHER: Professional Liability Included B AUTOMOBILE LIABILITY As2-641-443931-056 08/01/2016 08/01/2017 COMBINED SINGLE LIMIT Ea accident $1,000,000 _ BODILY INJURY ( Per person) X ANY AUTO OWNED SCHEDULED AUTOS ONLY AUTOS HIREDAUTOS NON -OWNED ONLY AUTOS ONLY BODILY INJURY (Per accident) PROPERTY DAMAGE Per accident D X UMBRELLALIABX OCCUR WE1600654 08/01/2016 08/01/20 7 EACH OCCURRENCE $5,000,000 EXCESS LIAB CLAIMS -MADE AGGREGATE $5,0001000 DED I X RETENTION 825,000 C C WORKE EMPLOYECOMPENSATION NATION AND BILITY YIN ANY PROPRIETOR / PARTNER / EXECUTIVE OFFICER/MEMBEREXCLUDED? rq (Mandatory In NH) N/A A0564D443931016 WC7641443931046 MN & WI 0870-172016 08/01/2016 -68/01/2017 08/01/2017. X STATUTE E.L. EACH ACCIDENT $1,000,000 E.L. DISEASE -EA EMPLOYEE $1,000,000 If yes, describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE -POLICY LIMIT $1,000,000 A Excess Auto Lia 048409879 08/01/2016 08/01/2017 Each occurrence $4,000,000 DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached If more space is required) The city of Santa Ana, its officers, employees, agents, volunteers and representatives are included as Additional Insured in accordance with the policy provisions of the General Liability policy. General Liability policy evidenced herein is Primary and Non-contributory to other insurance available to an Additional Insured, but only in accordance with the policy's provisions. should General Liability, Automobile Liability and Workers' Compensation policies be cancelled before the expiration date thereof, the policy provisions will govern how Notice of cancellation in a delivered to Certificate Holders in accordance with the policy provisions. REVIEWED BY: EUNICE HER DIA (PG OF l ) CERTIFICATE HOLDER CANCELLATION ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. The city Of Santa Ana 20 civic Center Plaza AUTHORIZED REPRESENTATIVE Santa Ana CA 92701 USA ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD ENDORSEMENT # 057 This endorsement, effective 12:01 AM08/01/201(-j Forms a part of policy no.: 047082749 Issued to: U.S. SECURITY ASSOCIATES HOLDINGS, INC. By: LEXINGTON INSURANCE COMPANY ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS -SCHEDULED PERSON OR ORGANIZATION (Based on CG2010 04113) This endorsement modifies insurance provided by the following: COMMERCIAL GENERAL LIABILITY POLICY SCHEDULE Name of Additional Insured Person1s) Location of Covered Operations or Organization(s) Per written contract which specifies ISO Per Written Contract CG2010 Is required and either it require an edition date other than 10/2010 ad edition or there Is no stipulation in the contract regarding the edition date Information required to complete this Schedule, if not show above, will be shown in the Declarations A. Section 11 - Who Is An Insured is amended to include as an additional insured the person($) or organization(s) show in the Schedule, but only with respect to liability for "bodily injury", "property damage" or "personal and advertising injury" caused, in whole or in part, by. 1. Your acts or omissions or 2. The acts or omissions of those acting on your behalf; in the performance of your ongoing operations for the additional insured(s) at the location(s) designated above. However: 1. The insurance afforded to such additional insured only applies to the extent permitted by law; and 2, If coverage provided to the additional insured is required by a contract or agreement, the insurance afforded to such additional insured will not be broader than that Mich you are required by the contract or agreement to provide for such additional insured. B. Willi respect 'to the insurance afforded to these additional insureds, the following additional exclusions apply: (06114) Includes Copyrighted lnir;,m-atoFi--o7iie-InFLiratio-e Sj_,_Nfic_es_ I Offices, Inc., with Its permission. All Rights Reserved, A REVIEWED BY: This insurance does not apply -to "bodily injury" or"property damage" occurring after: 1. All work, including materials, parts urequipment furnished inconnection with such work, onthe project (other than ooniuo, maintenance or repairs) to be performed by or on behalf of tile additional insured(s) at -die location of tie covered operations has been completed; or 2. That portion of "your work" out of which the injury or damage arises has been put to its intended use by any person or organization other than another contractor o/ subcontractor engaged in performing operations for a principal as e part ofthe same project. C. With respect to the insurance afforded to 8mme additional insureds, the following is added to Section ||| `Umba Of Insurance: If coverage provided to the additional insured is required by contract nragreement, tile most we will pay onbehalf ufthe additional insured isthe amuontofinsurance: 1. Required by the contract or agreement; or 2. Available under the applicable Limits of Insurance shown in the Declarations; whichever ioless. This endorsement obaUnotincmamethoapp8owbleLimitsmf|nomanoeehomminthoDoclam1ionm All other terms and conditions ofthe policy remain the same. Authorized Representative ENDORSEMENT # 086 This endorsement, effective 12:01 AM 08/01 /2016 Forms a part of policy no.: 047082749 Issued to: U.S. SECURITY ASSOCIATES HOLDINGS, INC. By:LEXINGTON INSURANCE COMPANY ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS - COMPLETED OPERATIONS This endorsement modifies insurance provided under the following: GUARDSECURE SECURITY RELATED GENERAL AND PROFESSIONAL LIABILITY POLICY SCHEDULE Name of Person or Organization: Per written contract which specifies ISO CG2037 10/2010 edition is required. Location And Description of Completed Operations: Per written contract Additional Premium: Included (If no entry appears above, information required to complete this endorsement will be shown in the Declarations as applicable to this endorsement.) WHO IS AN INSURED (Section II) is amended to include as an insured the person or organization shown in the Schedule, but only with respect to liability arising out of "your work" at the location designated and described in the schedule of this endorsement performed for that insured and included in the "products -completed operations hazard". All other terms and conditions of this policy remain the same. LEXD00O21 LX0404 _ f RPOAEEUVED BY: _ �� -EUNICE . f /li L.(JYL -cC C it- Authorized Representative OR Countersignature (In states where applicable) CERTIFICATE OF LIABILITY INSURANCE DATE(MM/DD/YYYY) 10/03/2017 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder Is an ADDITIONAL INSURED, the policy(les) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER Aon Risk Services South, Inc. Atlanta GA Office CONTACT NAME: aC No): (800) 363-0105 (aC No.Ext): (866) 283-7122 (AIC. E-MAIL ADDRESS: 3565 Piedmont Rd NE,Blg1,#700 Atlanta GA 30305 USA INSURER(S) AFFORDING COVERAGE NAIC # LIMITS INSURED INSURERA: Lexington Insurance Company 19437 U. S. Security Associates, Inc. 200 Mansell Court East, 5th Floor Roswell GA 30076 USA INSURER IS: Liberty Mutual Fire Ins Co 23035 INSURER C: Liberty insurance Corporation 42404 INSURERD: Lloyd's Syndicate No. 1969 AA1120106 & conditions INSURER E: INSURER F: DAMAGE TO RENTED- $500,000 PREMISES Ea occurrence GUVtKAUtS ChiliIFIGAIL NUMBER: bfUU(idd3ti1Z4 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, POLICY PROVISIONS. EXCLUSIONS AND CONDITIONS OF SUCH POLICIES, LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. Limits shown are as requested AUTHORIZED REPRESENTATIVE ILTR TYPE OF INSURANCE INSD DL WVD POLICY NUMBER MM/DD/OLICYYYYY MMIDD/YYYY LIMITS A X COMMERCIAL GENERAL LIABILITY CLAIMS -MADE[ OCCUR SIR applies per policy terns & conditions EACH OCCURRENCE $2,000,000 DAMAGE TO RENTED- $500,000 PREMISES Ea occurrence MED EXP (Any one person) $10,000 N M PERSONAL& ADV INJURY $2,000,000 GEMLAGGREGATELIMITAPPLIESPER: POLICY PEO- 7 LOC GENERAL AGGREGATE $4,000,000 PRODUCTS-COMP/OPAGG included OTHER: q I Professional Liability included B AUTOMOBILE LIABILITY AS2-641-443931-057 08/01/2017 08/01/2018 COMBINED SINGLE LIMIT Ea accident $3,000,000 `O BODILY INJURY ( Per person) X ANY AUTO OWNED SCHEDULED AUTOS ONLY AUTOS HIREDAUTOS NON -OWNED ONLY AUTOS ONLY ZO y b+ N BODILY INJURY (Per accident) PROPER'fYDAMAGE Per accldent D X UMBRELLALIAB X OCCUR CSUSA1701997 08/01/2017 08/01/2018 .EACH OCCURRENCE $5,000,000 U EXCESS LIAB CLAIMS -MADE AGGREGATE $5,000,000 DED I X. RETENTION $2 5, 000 C C WORKERS TIONAND Y/N EMPLOYERS' LIABILTY ANY PROPRI TOR OFFICEMMEMER/ XCLUDED?TNEEXECUTIVE. N (Mandatory In Nil) N/A AOS64D443931017 WC7641443931047 MN & WI 0$/01 2017 08/01/2017 08 /01/2018 08/01/2018 X STATUTE PRH E,LEACHACCIDENT $1,000,000 E,L. DISEASE -EA EMPLOYEE $1,000,000 - describe under If yes, DESCRIPTION OF OPERATIONS below E,L. DISEASE-POLICY LIMIT $1,000,000 1,000,000il® Nil ft�. DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES (ACORD 101, Additional Remarks Schedule, maybe attached if more space Is required) The city of Santa Ana, its officers, employees, agents, volunteers and representatives are included as Additional Insured in accordance with the policy provisions of the General Liability policy. General Liability policy evidenced herein is Primary and Non-contributory to other insurance available to an Additional Insured, but only in accordance with the policy's provisions. should General Liability, Automobile Liability and workers' Compensation policies be cancelled before the expiration date thereof, the policy provisions will govern how Notice of Cancellation m y e delivered to certificate Holders in accordance with the policy provisions of each policy. REVIEWED BY: EUNICE HERF_DIA (PG -=-4 :aJ r._J :% ei CERTIFICATE HOLDER CANCELLATION 01988-2015 ACORD CORPORATION. All rights reserved. ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD 0 ems' 2.1 M SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. The City of Santa Ana 20 Civic Center Plaza AUTHORIZED REPRESENTATIVE Santa Ana CA 92701 USA 01988-2015 ACORD CORPORATION. All rights reserved. ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD 0 ems' 2.1 M ENDORSEMENT # 114 This endorsement, effective 12:01 AM 10/03/2017 Forms a part of policy no.: 047082749 Issued to: U.S. SECURITY ASSOCIATES HOLDINGS, INC. By: LEXINGTON INSURANCE COMPANY ADVICE OF CANCELLATION TO ENTITIES OTHER THAN THE NAMED INSURED ENDORSEMENT This endorsement modifies insurance provided by the policy: SCHEDULE Name of Certificate Holder(s) and Address: 1. The City of Santa Ana, its officers, employees, agents, volunteers and representatives 20 Civic Center Place Santa Ana, California 92701 2. If the Insurer cancels this policy for any reason other than cancellation for non-payment of premium, notice of cancellation shall be given in accordance with the terms and conditions of the policy to the Certificate Holder(s) shown in the above Schedule. Other than the right to receive notice of cancellation as set forth herein, this endorsement confers no rights under this policy to the Certificate Holder(s) including, but not limited to, additional insured status or additional Named Insured status. As used herein, Insurer means the insurance company shown in the header on the Declarations Page of this policy. All other terms and conditions of the policy remain the same. #/, 1�t?� Authorized Representative LX8959 (05/13) Page 1 of 1 REVIEWED BYE EUN[CE HER�PC I F ENDORSEMENT # 115 This endorsement, effective 12:01 AM 10/03/2017 Forms a part of policy no.: 047082749 Issued to: U.S. SECURITY ASSOCIATES HOLDINGS, INC. By: LEXINGTON INSURANCE COMPANY ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS -SCHEDULED PERSON OR ORGANIZATION (Based on CG2010 04/13) This endorsement modifies insurance provided by the following: COMMERCIAL GENERAL LIABILITY POLICY SCHEDULE Name of Additional Insured Person(s) Location of Covered Operations or Organization(s) The City of Santa Ana, its officers, Per Written Contract employees, agents, volunteers and representatives 20 Civic Center Place Santa Ana, California 92701 Information required to complete this Schedule, if not shown above, will be shown in the Declarations A. Section II - Who Is An Insured is amended to include as an additional insured the person(s) or organization(s) shown in the Schedule, but only with respect to liability for "bodily injury", "property damage" or "personal and advertising injury" caused, in whole or in part, by: 1. Your acts or omissions or 2. The acts or omissions of those acting on your behalf; in the performance of your ongoing operations for the additional insured(s) at the location(s) designated above. However: 1. The insurance afforded to such additional insured only applies to the extent permitted by law; and 2. If coverage provided to the additional insured is required by a contract or agreement, the insurance afforded to such additional insured will not be broader than that which you are required by the contract or agreement to provide for such additional insured. B. With respect to the insurance afforded to these additional insureds, the following additional exclusions apply: LA'ra 10 1 Vol 1%) incivaes uopyrigniea intormauon or the insurance Services rage 'i of z Offices, Inc., with its permission. All Rights Reserved. This insurance does not apply to "bodily injury" or "property damage" occurring after: 1. All work, including materials, parts or equipment furnished in connection with such work, on the project (other than service, maintenance or repairs) to be performed by or on behalf of the additional insured(s) at the location of the covered operations has been completed; or 2. That portion of "your work" out of which the injury or damage arises has been put to its intended use by any person or organization other than another contractor or subcontractor engaged in performing operations for a principal as a part of the same project. C. With respect to the insurance afforded to these additional insureds, the following is added to Section III - Limits Of Insurance: If coverage provided to the additional insured is required by a contract or agreement, the most we will pay on behalf of the additional insured is the amount of insurance: 1. Required by the contract or agreement; or 2. Available under the applicable Limits of Insurance shown in the Declarations; whichever is less. This endorsement shall not increase the applicable Limits of Insurance shown in the Declarations All other terms and conditions of the policy remain the same. Authorized Representative Ln4S-io I, V01 inciudes copyrighted Intormation of the Insurance Services Page Z of 2 Offices, Inc., with its permission. All Rights Reserved. ENDORSEMENT # 106 This endorsement, effective 12:01 AM 10/03/2017 Forms a part of policy no.: 047082749 Issued to: U.S. SECURITY ASSOCIATES HOLDINGS, INC. By: LEXINGTON INSURANCE COMPANY PRIMARY AND NON CONTRIBUTORY ENDORSEMENT This endorsement modifies insurance provided by the policy: SCHEDULE Name of Person or Organization The City of Santa Ana 20 Civic Center Plaza Santa Ana, CA 92701 Notwithstanding any other provision of the policy to the contrary, the insurance afforded by this policy for the benefit of the Additional Insured shown in the Schedule above shall be primary insurance, but only with respect to any claim, loss or liability arising out of the Named Insured's operations; and any insurance maintained by the Additional Insured shall be non-contributing. All other terms and conditions of the policy remain the same.