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HomeMy WebLinkAboutSANTA FE BUILDING MAINTENANCE (2) - 2017INSUHANCE ON FILE WORK MAY PROCEED UNI1I.IN. URANCE EXPIRE Ct.C43K � -C�UNGIf. DAIr; SEP 18 2017 OQ Professional Liability Insurance required if contactor is or employs a licensed professional JANITORIAL SERVICES AGREEMENT A-2017-240 THIS AGREEMENT, made and entered into this I" day of October, 2017 by and ! between Santa Fe Building Maintenance (hereinafter "Contractor"), and the City of Santa Ana, a ��va o(� Cam✓ charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (hereinafter "City"). RECITALS A, The City desires to retain a Contractor having special skill and, knowledge in the field of providing janitorial services to the Santa Ana Police Administration, Detention Facilities, and surrounding grounds. B. On February 14, 2017,'the City issued RFP #17-022 for Janitorial Maintenance Services for the Santa Ana Police Administration and Detention Facilities mid surrounding grounds. C. On March 15, 2017 a total of five responses were received, to RFP #17-022 and Contractor ranked the highest. D. Contractor represents that Contractor is able and willing to provide such services to the City. E. In undertaking the performance of this Agreement, Contractor represents that it is knowledgeable in its field and that any services performed by Contractor under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THE RE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Contractor shall provide janitorial services for the Santa Ana Police Administration and Detention Facilities and surrounding grounds, as set forth in City's Janitorial Maintenance Request for Proposals #17-022, dated February 14, 2017, on file with at the Santa Ana Police Administration, of which section 1.0 through 9.0 are attached hereto as Exhibit A and Contractor's Proposal, dated March 15, 2017, attached hereto as Exhibit B and all exhibits are incorporated by reference. Also attached as Exhibit C is the Contractor's Salary and Benefits proposal, 2. COMPENSATION a. (1) City agrees to pay, and Contractor agrees to accept as total payment for its services, the rates and charges identified in Exhibit B. 'The total cost of this Agreement over the term shall not exceed $1,637,289.84 which inchtdes a $15,000 contingency to be used at the City's sole discretion. The payment schedule shall be as follows: Year Monthly Rate Yearly Rate Xear 1 $40,407.60 $484,891.20 Year 2 $44,897.32 _ $538,767.84 Year 3 $49,885.90 $598,630.80 (2) Invoices shall be submitted by Contractor for payment on a monthly basis. b. Invoices: Upon delivery and receipt of invoice, the City shall pay thirty (30) days after date of invoice and upon the approval of services by the Police Administrative Manager or designee. Monthly invoices, submitted in duplicate, shall be mailed to: Robert Carroll Police Administrative Manager Santa Ana Police Department 60 Civic Center Plaza P,O. Box 1981 Santa Ana, CA 92702 3. TERM This term of this Agreement shall be for a three year (3) year period, commencing on the first date written above and terminating on September 30, 2020, unless terminated earlier in accordance with Section 12 or 13, below. 4. INDEPENDENT CONTRACTOR Contractor shall, during the entire terra of this Agreement, be construed to be an independent contractor and not an employee of the City, This Agreement is not intended nor shall it be construed to create an employer -employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Contractor performs the services which are the subject matter of this Agreement; however, the services to be provided by Contractor shall be provided in a manner consistent with all applicable standards and regulations governing such services. Contractor shall pay all salaries and employees and shall be responsible for all applicable withholding taxes. 5. INSURANCE Prior to undertaking performance of work tinder this Agreement, Consultant shall maintain and shall require its subcontractors, if any, to obtain and maintain insurance as described below: a. Commercial General Liability Insurance. Consultant shall maintain commercial general liability insurance naming the City, its officers, employees, agents, volunteers and representatives as additional insured(s) and shall include, but not be limited to protection against claims arising from bodily and personal injury, including death resulting therefrom and damage to property, resulting from any act or occurrence arising out of Consultant's operations in the performance of this Agreement, including, without limitation, acts involving vehicles. The amounts of insurance shall be not less than the following: single limit coverage applying to bodily and personal injury, including death resulting therefrom, and property damage, in the total amount of $1,000,000 per occurrence, with $2,000,000 in the aggregate. Consultant shall supply City with a fully executed additional insured endorsement in substantially the form attached hereto as Exhibit C upon execution of this Agreement, Business automobile liability insurance, or equivalent form, with a combined single limit of not less than $1,000,000 per occurrence. Such insurance shall include coverage for owned, hired and non -owned automobiles. e. Worker's Compensation Insurance. In accordance with the provisions of Section 3700 of the Labor Code, Consultant, if Consultant has any employees, is required to be insured against liability for worker's compensation or to undertake self-insurance. Prior to commencing the performance of the work under this Agreement, Consultant agrees to obtain and maintain any employer's liability insurance with limits not less than $1,000,000 per accident, d. If Consultant is or employs a licensed professional such as an architect or engineer: Professional liability (errors and omissions) insurance, with a combined single limit of not less than $1,000,000 per claim with $2,000,000 in the aggregate. e. The following requirements apply to the insurance to be provided by Consultant piirsumt, to this section: (i) Consultant shall maintain all insurance required above in full force and effect for the entire period covered by this Agreement. Qi) Certificates of insurance shall be furnished to the City upon execution of this Agreement and shall be approved by the City. (iii) Certificates and policies shall state that the policies shall not be canceled or reduced in coverage or changed in any other material aspect without thirty (30) days prior written notice to the City. f. If Consultant fails or refuses to produce or maintain the insurance required by this section or fails or refuses to furnish the City with required proof that insurance has been procured and is in force and paid for, the City shall have the right, at the City's election, to forthwith terminate this Agreement. Such termination shall not affect Consultant's right to be paid for its time and materials expended prior to notification of termination. Consultant waives the right to receive compensation and agrees to indemnify the City for any work performed prior to approval of insurance by the City. 6. IN'DEMNIFICATION Contractor agrees to and shall indemnify and hold harmless the City, its officers, agents, employees, Contractors, special counsel, and representatives from liability: (1) for personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including health, and claims for property damage, which may arise from the direct or indirect operations of the Contractor or its contractors, subcontractors, agents, employees, or other persons acting on their behalf which relates to the services described in section 1 of this Agreement; and (2) from any claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement. The Contractor farther agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. 7. CONFIDENTIALITY If Contractor receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Contractor agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic information, Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other .means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Contractor disclosed in a publicly available source; (c) is in rightful possession of the Contractor without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Contractor without reference to information disclosed by the City. S. CONFLICT OF INTEREST CLAUSE Contractor covenants that it presently has no interests and shall not acquire any interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. No persons having such interest shall be employed by or associated with Contractor. 9. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by telefacsirnile or other telegraphic communication in the manner provided in this Section, to the following persons: To City: Clerk of the City Council City of Santa Ana 20 Civic Center Plaza (M-30) P.O. Box 1988 Santa Ana, CA 92702-1988 Fax number (714) 64.7-6956 With courtesy copies to: And Chief of Police Santa Ana Police Department City of Santa Ana 60 Civic Center Plaza (M-97) P.O. Box 1988 Santa Ana, California 92702 Fax number (714) 245-8007 City Attorney City of Santa Ana 20 Civic Center Plaza (M-29) P.O. Box 1988 Santa Ana, California 92702 Fax number (714.) 647-6515 To Contractor: Santa Fe Building Maintenance 15644 Palomino Drive Chino Hills, California 91709 Fax number (909) 606-6469 A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, any communication shall be effective or deemed to have been given three (3) clays after it has been deposited, in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by telefacsimile, communication shall be effective or deemed to have been given twenty-four (24) hours after the time set forth on the transmission report issued by the transmitting fax machine, addressed as set forth above, For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded. 10. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Contractor, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto including the Request for Proposal referenced herein, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instnunent signed by the City and by an authorized representative of Contractor. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not bind or obligate Contractor nor the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which are not embodied herein. 11. ASSIGNMENT Inasmuoh as this Agreement is intended to secure the specialized services of Contractor, Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement perfonned by City personnel or by other Contractors retained by City. 12, TERMINATION This Agreement may be terminated by either party upon thirty (30) days written notice of termination. In such event, Consultant shall be entitled to receive and the City shall pay Consultant compensation for all services performed by Consultant prior to receipt of such notice of termination, subject to the following conditions: I . As a condition of such payment, the Chief of Police may require Consultant to deliver to the City all work product completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Consultant consents to the C,ity's use thereof for such purposes as the City deems appropriate. b. Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement. 13. DISCRIMINATION Contractor shall not discriminate because of race, color, creed, religion, sex, marital status, sexual orientation, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, training, utilization, promotion, termination or other employment related activities. Contractor affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations, 14. JURISDICTION - VENUE This Agreement and all questions relating to its validity, interpretation, performance, and enforcement shall be governed and construed in accordance with the laws of the State of California. This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 15. COMPLIANCE WITI3 GOVERNMENTAL REQUIREMENTS Contractor shall carry out all services pursuant to this Agreement in substantial conformity with all applicable laws, ordinances, statutes, codes, miles, regulations, orders, and decrees of the United States, the State of California, the County of Orange, the City, and of any other political subdivision, agency, or instrumentality exercising jurisdiction over the City, including all applicable federal, state, and local occupation, safety and health laws, rules, regulations and standards, applicable state and labor standards, prevailing wage requirements, the City zoning and development standards, City permits and approvals, building, plumbing, mechanical and electrical codes, as they may apply, and all other provisions of the City and its Municipal Code (as they may apply), and all applicable disabled and handicapped access requirements, including, without the limitation, the Americans With Disability Act, 42 U.S.C. § 12101 et seq., Government Code § 4450 et seq., and the Unruh Civil Rights Act, Civil Code § 51 et seq. Contractor shall comply with Labor Code Sections 1060-1064, the "Displaced Janitor Opportunity Act." Among other things, this Act states that "a. successor ]janitorial services] contractor or successor subcontractor shall retain, for a 60-day transition employment period, employees who have been employed by the terminated contractor or its subcontractors, if any, for the preceding four months or longer at the site or sites covered by the successor service contract unless the successor contractor or successor subcontractor has reasonable and substantiated cause not to hire a particular employee based on that employee's performance or conduct while working under the terminated contract." Contractor is advised to review the Act in its entirety. 16. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature hereinbelow has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indermtify City fiully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b, All Exhibits referenced herein and attached hereto shall be incorporated as if fiilly set forth in the body of this Agreement, IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST: a Clerk of the Council APPROVED AS TO FORM: SONIA R. CARVALIIO City orney B Tamara Bogosian Assistant City Attorney RECOMMENDED FOR APPROVAL: DAVID V IN ng Chief of Police CITY OF SANTA ANA CONTRACTOR SANTA FE BUILDING MAINTENANCE By: I neo Nunez General Manager Exhlbit A REQUEST FOR PROPOSALS (RFP) FOR JANITORIAL SERVICES FOR SANTA ANA POLICE DEPARTMENT RFP 17-022 CITY OF SANTA ANA POLICE DEPARTMENT 60 Civic Center Plaza, M,95 Santa Ana, CA 92701 Liz Enriquez Tel: (714) 245.8074 Email: Lenrlciuez(@santa-ana.orct KEY RFP DATES: RFP Issue Date Mandatory Pre -proposal Meetings: .............................................. ....I ............. Proposal Due Date: .......................... Proposal Evaluations: ....... .............. Projected Award Date:- ....... ......... - ...... 2/14/17 ...... 2/22/17 — 09:00am at Police Department ......2/22/17—10:30am at Southeast Substation 2/22/17 — 11:30am at Westend Substation ...... 3115117 — 02:00pm ...... Week of 3/20/17 ...... 4118/17 NOTICE INVITING PROPOSALS NOTICE IS HEREBY GIVEN that proposals will be received from qualified firms to provide Janitorial Services for the City of Santa Ana Police Department. Responses to the Request for Proposals (RFP) will be accepted until March 15, 2017 at 2:OOpm. If further information is required, contact Liz Enriquez — Property & Facilities Supervisor via e-mail at Lenriguez(_santa-ana.org All notifications, updates and addenda will be posted on City's bid management and publications website at www santa-ana orq/finance/vendor registration asp, Proposers shall be responsible for monitoring the site to obtain information regarding this solicitation. Failure to respond to required updates may result in a determination of a nonresponsive proposal. MAILED, DELIVERED BY HAND, or COURIERED proposals will be accepted and shall be labeled as follows: CITY OF SANTA ANA PURCHASING DIVISION M-16 20 CIVIC CENTER PLAZA RM 429 SANTA ANA, CA 92701.4058 SEALED BID 17-022 BID DATE: February 14, 2017 BID DUE: March 15, 2017 by 2:OOPM It is the responsibility of the proposer to ensure that any proposals submitted shall have sufficient time to be received by the City of Santa Ana prior to the proposal due date and time. Questions regarding this Request for Proposals shall be made in writing via e-mail to Lenriguez c _santa-ana.orq. The receiving time in the Purchasing Division, 20 Civic Center Plaza, Santa Ana, CA 92701Rm 429, will be the governing time for acceptability of proposals. Late proposals will NOT be considered and will be returned to proposer unopened. Telegraphic, electronic, and facsimile proposals will not be accepted. ONLY SEALED RFP RESPONSES ARE ACCEPTABLE, DO NOT E-MAIL RFP RESPONSES. DO NOT FAX RFP RESPONSES. Page12 PD Janitorial Services RFP 17-022 CITY OF3ANTA A0A REQUEST FOR PROPOSAL FOR JANITORIAL SERVICES ~ VARIOUS CITY LOCATIONS TABLE OF CONTENTS |. INTR[}DUOT|{}N.........,.....—.....—`......_,,....~,,,,,_,,,� 5 11. PERIOD [)FCONTRACT ................................................................................ .. 5 Ui OPTION OF RENEWAL ............................. ................................ ......—.~..� 5 I\/. FISCAL N{}NFUNDINQCLAUSE .............. ................. ...... —..................... ^^, 5 V. PROPOSAL DEPOSIT AND PERFORMANCE BOND ........... ....... ............. —` 5 \8. SCOPE (]FSERVICES ........ ........................................................... ~,...._,� 5 \/U. GENERAL INFORMATION ....... ............................................................ ............. a \/U[ COORDINATION ... ...........`,,,,,,_,,,,~,,,,,,~,~,,,,_,,,,~,. 6 I)( CONTRACTOR RESPONSIBILITIES ................... ..................... --.^.~—...� 6 X. LICENSE REQUIREMENTS ....................... ........................................ ..^.—..� 6 Xf. PROTEST PROCEDURES ............ ..................................... ...--...—,....� 5 )U[ INITIATION/KICK OFF MEETING ................. ....... .............................................. 7 XIU, CITY BUSINESS LICENSE ............... ................................ ....—.~.......� 7 )(I\/. ADDENDA ............................. 7 >(\/, RULES FOR PROPOSALS ..... ....................... ................................. ~....... 7 )(\/[ PRE -PROPOSAL JOB WALKS /MAND/\T{}RYl................................... .............. 7 )(\/I[ E-MAIL COMMUNICATIONS AND INTERPRETATIONS/CLARIFICATIONS ....... D ){\/II[ SUBMITTAL INFORMATION AND DEADLINE ... ............... .......... ............. ....... 8 }(|}(. SUBMITTAL REQUIREMENTS .......................................... ..~—....^--.... 8 XX C[)NTR/\CT{)RSELECTION ~ PROPOSAL AND EVALUATION ................. ...... 9 )[K[ PUBLIC RECORDS &CC}NF/OENTV\L|TY...... .,........................... ........... ...... 10 )(>{I[ E>(P/\RTGC(}WYK8UNICAT|(]NS................... ............. .............. ............. ....... 10 XXIII� CONFLICT ^`^`--^^^'—~^^^—~^^^^—^^^—^`~^^^........ 10 EXHIBIT /\ SCOPE [>FSERVICES ....................................................... `......^...� 11 EXHIBIT FACILITY SECURITY RULES .................... ........ ......................................... 27 EXHIBIT PRICE SUMMARY FORM .......................................................... ............... 28 EXHIBIT DEFINITION {)FTERMS .......................... ........ ......... ................................. 29 EXHIBIT SAMPLE AGREEMENT ....................... —.......... ... ................. ............... .... 30`35 EXHIBIT PROPOSERS CERTIFICATION and PROPOSAL ITEM PRICING ................ 36 EXHIBIT OFFERERS REFERENCES ........................................... .............................. 57 EXHIBIT PRI)P[SERSSTATEMENT................................. ................... .................. 38 EXHIBIT CERTIFICATION [)FNONDISCRIMINATION RYCONTRACTOR ................ 39 EXHIBIT J RESPONSIBLE PROPOSER - SUPPLEMENTAL QUESTIONNAIRE .......... 41 Page 13 PDJanitodal Servlc,,es RFP1T-022 EXHIBIT K NONCOLLUS ION AFFIDAVIT ..................................... EXHIBIT L SAMPLE ADDITIONAL INSURED ENDORSEMENT... SEE SEPARATE ATTACHMENTS FOR THE FOLLOWING: ATTACHMENT 1 DRUG -FREE WORKPLACE POLICY ATTACHMENT 2 FLOOR PLANS .............................. 44 ................ I.... ... I......... 45 Page14 PD Janitorlal Services RFP 17-022 CITY OF SANTA ANA REQUEST FOR PROPOSAL FOR JANITORIAL SERVICES INTRODUCTION The City of Santa Ana invites proposals to establish a contract for janitorial services for the Police Department. Proposers are required to bid union wages and benefits for this contract. Refer to Section 3.3. II. PERIOD OF CONTRACT Unless earlier terminated as allowed for in the agreement, contract term shall be for a period of three (3) years. The contract term is anticipated to commence after City Council award of this contract and upon receipt and approval of all required bonds and insurance documents. The projected contract award date is April 18, 2017 and may be adjusted as necessary. III. OPTION OF RENEWAL The term of this agreement may include provision for renewals as set forth in the Scope of Services, attached as Exhibit A. IV. FISCAL NONFUNDING CLAUSE In the event sufficient budgeted funds are not available for a new fiscal period, the City shall retain the right to notify the provider of such occurrence in writing at least thirty (30) days before the end of the current fiscal period and terminate the contract on the last day of the current fiscal period without penalty or expense to the City. V. PROPOSAL DEPOSIT AND PERFORMANCE BOND A proposal deposit in the amount of five percent (5%) of the total proposed annual contract amount shall accompany each proposal. The proposal deposit must be in the form of a bid bond, cashier's check, certified check, bank draft, letter of credit, trust company treasurer's check, or money order. Checks shall be payable to the City of Santa Ana, NO PERSONAL OR COMPANY CHECKS WILL BE ACCEPTED. Proposal deposit of the unsuccessful proposers shall be returned upon award of contract by the City. A performance bond is not required for this job. VI. SCOPE OF WORK/SERVICES The scope of work may include any and all work efforts related to the Janitorial Services as set forth in EXHIBIT A - SCOPE OF SERVICES. The contractor shall be an independent contractor capable of providing experienced, knowledgeable and professional staff. The contractor shall be responsive and maintain excellent working relationships with city residents, businesses, government officials and City staff. The contractor shall provide adequate staffing levels at all times and adhere to established schedules. The contractor shall comply with all applicable federal, state and local laws, rules, regulations, ordinances, and statutes. Page IE PD Janitorial Services RFP 17-022 VIL GENERAL INFORMATION A. The term of the contract will begin after the contract award by the City Council and approval of required bonds. B. When determined appropriate, the City will provide information in its possession relevant to preparation of required information in RFP. The City will provide only the staff assistance and documentation specifically referred to herein. C. The proposer shall be responsible for retaining data, records and documentation for the preparation of the required information. These materials shall be made available to the City as requested by the City. D. This RFP does not commit the City to pay costs incurred in preparation of a response to this RFP. All costs incurred in the preparation of the proposal, the submission of additional information, attendance at pre -proposal conference, negotiations with City, and/or any other aspect of a proposal prior to award of a written contract will be borne by the proposer. The City reserves the right to accept or reject the combined or separate components of this proposal in part or in its entirety or to waive any informality or technical defect in the proposal. E. All data, documents and other products used, developed, or produced during response preparation of the RFP will become property of the City. All responses to the RFP shall become property of the City. Proposer information identified as proprietary information shall be maintained confidential, to the extent allowed under the California Public Records Act. F. The City reserves the right to reject, replace and approve any and all subcontractors. All subcontractors shall be identified in the response to the RFP and the City reserves the right to reject any subcontractor(s). Subcontractors shall be the responsibility of the prime contractor and the City shall assume no liability of such subcontractors. Vill. COORDINATION Coordination by the awarded proposer with the City, other contractors, and agencies' staff may be required to achieve satisfactory and timely delivery of the required services. Coordination may include, but not be limited to, coordination with staff at various facilities throughout the city. IX. CONTRACTOR RESPONSIBILITIES The selected Contractor will assume responsibilities for all services in its proposal. The selected Contractor shall identify a sole point of contact with the greatest knowledge in regard to the required service operations and contractual matters, including payment of any and all charges resulting from the Agreement. X. LICENSE REQUIREMENTS In accordance with Section 3300 of the California Public Contract Code, the City has determined that the proposer shall possess any appropriate license(s) in the classification specified in the Request for Proposals. XI. PROTEST PROCEDURES Bidders may file a "protest" to an RFP with the City's Purchasing Department. In order for a Bidder's protest to be considered valid, the protest must: 1. Be filed in writing within five (5) business days of either the RFP issued date or before 5:00 p.m. of the 5th business day following the posting of Bid Results/Notice of Intent to Award Contract on the City's website. Page16 PD Janitorial Services RFP 17-022 1. Clearly identify the specific irregularity or accusation; 2. Clearly identify the specific City staff determination or recommendation being protested; 4. Specify, in detail, the grounds of the protest and the facts supporting the protest; and 5. Include all relevant, supporting documentation with the protest at time of filing. If the protest does not comply with each of these requirements, it will be rejected as invalid. If the protest is valid, the City's Purchasing Manager, or other designated City staff member, shall review the basis of the protest and all relevant information. The Purchasing Manager will provide a written decision to the protestor within ten (10) business days from receipt of protest. The decision from the Purchasing Manager, or his/her designee, is final and no further appeals will be considered. XII. INITIATION/KICK OFF MEETING The successful proposer will be required to meet with Police Administrative Manager or designee prior to commencement of services or at any time as required by the City, to discuss and agree on operational issues including transition of services and scheduling. XIII. CITY BUSINESS LICENSE The selected proposer shall be required to obtain a City of Santa Ana Business license within thirty (30) days of selection and must provide a copy to the City projects manager or designee prior to commencing any work in Santa Ana. XIV. ADDENDA Any subsequent changes in RFP from the date of preparation to date of submittal may result in an addendum or amendment by the issuing office. Notification of such addendum or amendment shall be effected by posting on the City's bid management and publications website I, as set forth in the Request for Proposal. XV. RULES FOR PROPOSALS The signer of the RFP must declare in writing that the only person, persons, company, or parties interested in the proposal as principals are named therein; that the proposal is made without collusion with any other person, persons, company, or parties submitting a proposal; that it is in all respects fair and in good faith without collusion or fraud, and that the signer of the proposal has full authority to bind the proposer. XVI. PRE -PROPOSAL JOB WALKS (MANDATORY) Three (3) mandatory pre -proposal job walks are scheduled for this contract as follows: • February 22, 20147 at 9:OOAM — Santa Ana Police Department 60 West Civic Center Plaza, Santa Ana, Ca. 92701 Meet in the lobby. Public parking is available in the structure directly across from the Police Department, Parking Validation will not be provided. • February 22, 2017, at 10:30AM- Southeast Substation, 1780 E, McFadden #114B, Santa Ana, CA 92705 • February 22, 2017, at 11:30AM- Westend Substation, 3750 W. McFadden Unit I, Santa Ana, CA 92704 Each contractor is responsible for their own transportation to the off -site locations. The tour will include a discussion of the project and an overview of the Department's expectations of the contractor awarded the bid. The tour will allow prospective bidders to ask questions of City staff Pago 17 PD Janitorial Services RFP 17-022 for clarification on any matter in the RFP. Questlons and answers deemed to be of interest to all prospective bidders will become addenda posted on the City's bid management and publications website. It is the bidders' responsibility to check the site for that information and any other information pertinent to the bid. The City will make every effort to post the questions and answers within three (3) business days of the final tour. XVII. E-MAIL COMMUNICATIONSANDINTERPRETATIONS/CLARIFICATIONS To facilitate the RFP process, proposers are required to monitor the City's bid management and publications website, No oral interpretations will be made by the City to any proposer as to the meaning of requirements identified herein, including the Scope of Services and Terms and Conditions. All requests for such an interpretation must be made in writing via e-mail to the Buyer of record no fewer than five (5) business days prior to the date and time set for opening of proposals. Significant interpretations or clarification will be made by an addendum to this RFP, which will be posted to the website. Addenda may become part of the agreement documents. XVIII. SUBMITTAL INFORMATION AND DEADLINE Proposals are due to the City of Santa Ana, at the date, time, and location set forth in the Requestfor Proposals. Faxed and e-mail proposals will not be accepted. XIX. SUBMITTAL REQUIREMENTS The RFP is intended to assess and evaluate each firm's capabilities as they apply to the proposed project. Submittal of Proposal A. One (1) copy of the response to the RFP shall bear an original signature of a company official with the power to bind the company. B. Five (5) copies of the proposal photocopied on paper, in full. C. One (1) coo v of the submittal on a compact disc, USB flash drive or equivalent. D. Structure your proposal to include the Scope of Services response, general time implementation schedule, fees/contract price, and exhibits. Each firm must address each of the following items in its response to the RFP: A. Statement of Qualifications - In order to maintain uniformity, the Statement of Qualifications must be limited to a MAXIMUM of 20 PAGES (excluding front and back covers, section dividers and exhibits). The page limitation includes all appendices, attachments, and supplemental information. B. EXHIBIT C: PRICE SUMMARY FORM 0. EXHIBIT F: PROPOSERS CERTIFICATION AND PROPOSAL ITEM PRICING D. EXHIBIT G: OFFERORS REFERENCES E, EXHIBIT H: PROPOSERS STATEMENT F. EXHIBIT I: CERTIFICATION OF NONDISCRIMINATION BY CONTRACTOR G. EXHIBIT J: RESPONSIBLE PROPOSER— SUPPLEMENTAL QUESTIONNAIRE H. EXHIBIT K: NON -COLLUSION AFFIDAVIT I. The proposal must be completely responsive to the RFP. Any exceptions to the requirements of this RFP must be included in the proposal. Such exceptions must be included as a separate element of the proposal entitled "Exceptions and Deviations." The Page18 PD Janitorial Services RFP 17-022 Police Administrative Manager, in his sole and absolute discretion, may authorize or deny any exceptions. J. The City reserves the right to reject any or all proposals submitted and no representation is made hereby that any contract will be awarded pursuant to this RFP or otherwise. The City reserves the right to waive minor inconsistencies in submitted Proposals K. The following information is required: 1) Cover Letter — A letter signed by a principal or authorized representative who can make legally binding commitments for the entity. 2) Firm and Personnel Excerience: A profile of the firm's experience, including the names and experience of personnel and sub -consultants who will be providing services. At a minimum, this should include the project manager/principal agent, associates in charge when project manager/principal agent is unavailable, key personnel, and an organization chart identifying only those who will perform work for the proposed project and the percentage of each individual's time devoted to this project. The project manager/principal agent shall be the primary contact person to represent your firm and will be the person to conduct the presentation, if invited for an interview. 3) Implementation Plan: Proposer shall submit a general description of the deliverables and timelines to complete the project. 4) Pricing: Complete the PROPOSAL PRICE SHEET EXHIBIT C. Pricing shall remain firm for the entire Agreement term. Thereafter, any proposed pricing adjustment for follow-on renewal periods shall be submitted to the City Representative in writing at least ninety (90) days prior to the new Agreement term. City reserves the right to approve or deny any pricing adjustments. 5) Proposal Deposit (Bid Bond): Five -percent (5%) of the total proposed annual contract amount of the proposal item pricing. XX. CONTRACTOR SELECTION — PROPOSAL AND EVALUATION The criteria for evaluating the proposals submitted will take the following items into consideration: 1. Responsiveness of RFP (10%): Responsiveness to the RFP by providing all requested documents listed above, references, written procedures and cost offer. 2. Experience of Firm and Personnel (40%): a: Quality and quantity of proposed equipment and supplies to maintain Santa Ana Police Department at a level of acceptable cleanliness and 100% operational. b. Demonstrated service experience in maintaining governmental facilities and grounds. c. Quality and number of references that provide comparable services as requested. d. Process to provide qualified janitorial staff, Supervisors and Agreement Administrator. e. Experience of proposed Agreement Administrator and on -site Supervisor. 3. Pricing (50%). The proposals will be reviewed by a committee of City team members. The committee will evaluate proposers based on the response to the RFP and the City evaluation criteria set forth above. A final score will be calculated for each submitted proposal and used to rank the proposers. The committee may interview the top tier of proposers and recommend award of the contract to the proposer who will provide the best quality service at minimum cost to the City. The City reserves the right to negotiate pricing and for additional terms. City reserves the right to begin negotiations and enter into a contract without interview or further discussions. XXI. PUBLIC RECORDS & CONFIDENTIALITY Page19 PD Janitorial Services RFP 17-022 The California Public Records Act (Cal. Govt. Cade Sections 6260 at seq.) mandates public access to government records. Therefore, unless information is exempt from disclosure by law, the content of any request for explanation, exception, or substitution, response to this RFP, protest, or any other written communication between the City and Proposer, shall be available to the public. The City intends to release all public portions of the proposals following the evaluation process at such time as a recommendation is made to the City Council. Proposals will become public record after award of contract. Proposer information identified as proprietary information shall be maintained confidential, to the extent allowed under the California Public Records Act. If Proposer believes any communication contains trade secrets or other proprietary information that the Proposer believes would cause substantial injury to the Proposer's competitive position if disclosed, the Proposer shall request that the City withhold from disclosure the proprietary information by marking each page containing such proprietary information as confidential. Proposer may not designate its entire proposal as confidential nor designate its Price Proposal as confidential. Submission of a proposal shall indicate that, if Proposer requests that the City withhold from disclosure information identified as confidential, and the City complies with the Proposer's request, Proposer shall assume all responsibility for any challenges resulting from the nondisclosure, indemnify and hold harmless the City from and against all damages (including but not limited to attorney's fees that may be awarded to the party requesting the Proposer information), and pay any and all costs and expenses related to the withholding of Proposer information. Proposer shall not make a claim, sue, or maintain any legal action against the City or its directors, officers, employees, or agents concerning the disclosure, or withholding from disclosure, of any Proposer information. If Proposer does not request that the City withhold from disclosure information identified as confidential, the City shall have no obligation to withhold the information from disclosure and may release the information sought without any liability to the City. XXII. EX PARTE COMMUNICATIONS Proposers and Proposers' representatives should not communicate with the City Councilmembers about this RFP. In addition, Proposers and Proposers' representatives should not communicate outside the procedures set forth in this RFP with an officer, employee or agent of the City, including any member of the evaluation panel, with the exception of the RFP Facilitator, regarding this RFP until after Contract Award. Proposers and their representatives are not prohibited, however, from making oral statements or presentations in public to one or more representatives of the City during a public meeting. A "Proposer" or "Proposer's representative" includes all of the Proposer's employees, officers, directors, consultants and agents, any subcontractors or suppliers listed in the Proposer's proposal, and any individual or entity who has been requested by the Proposer to contact the City on the Proposer's behalf. Mill. CONFLICT OF INTEREST The Proposer warrants and represents that it presently has no interest and agrees thst it will not acquire any interest which would present a conflict of interest under California Government Code sections 1090 et seq., or sections 87100 at seq., during the performance of services under any Agreement awarded. The Proposer further covenants that it will not knowingly employ any person having such an interest in the performance of any Agreement awarded. Violation of this provision may result in any Agreement awarded being deemed void and unenforceable. Page110 PD Janitorial Services RFP 17-022 EXHIBIT A CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR JANITORIAL SERVICES SCOPE OF SERVICES 1,0 INTRODUCTION 1.1 Description of Organization: The Santa Ana Police Department and Jail Facility opened in January 1997, The police facility is 240,000 square feet and the Jail is 160,000 square feet. The Police Department and Jail are 24-hour, 7 day a week operations. Over 600 employees work out of this state-of-the-art facility, which deals with daily normal police business, sensitive security issues, VIP tours, community oriented policing and many other law enforcement responsibllities. It is necessary to insure this facility maintains its high standards as a safe and healthy workplace, as well as sustains a continued superior professional appearance. Therefore, it is critical that the furnishings, fixtures and equipment be thoroughly cleaned in a quality manner and on a regular basis by the best possible janitorial maintenance organization. 1.2 Purpose: The purpose of this RFP is to generate proposals for janitorial maintenance services that are required for those designated portions of the Santa Ana Police Department, Jail Facility, grounds, and off -site substations. Police Administration & Jail Facility: 60 Civic Center Plaza, Santa Ana, CA 92701 To be serviced (7) seven days a week. The square footage covered under this agreement is approximately 200,000 square feet in the Police Facility, 20,000 square feet in the Jail and 2,000 square feet in the firing range (which is located under the parking structure ramp). The parking structure and grounds equates to approximately 25,000 square feet total, all of which are also covered under this agreement. Southeast Substation: 1780 E. McFadden #114B, Santa Ana, CA 92705 To be serviced (3) three times per week. Refer to Section 5.4.5. Westend Substation: 3750 W. McFadden Unit I, Santa Ana, CA 92704 To be serviced (3) three times per week. Refer to Section 5.4.6. Facility floor plans are included as an attachment to this RFP to further define what areas are covered under this agreement. The general scope of services is listed below, with more specific detail included in the body of this RFP. Cleaning, disinfecting & descaling plumbing fixtures and associated areas Vacuuming and cleaning carpet, mats, wall/furniture fabric and upholstery Cleaning non -carpeted floors Disinfecting furniture, fixtures, walls & partitions Cleaning HVAC vents, blinds, drapes and wall fabric General and high dusting, Page III PD Janitorial Services RFP 17-022 Sweeping and trash pick-up for on -site parking, driveway and entry areas Pick up recyclables, bottles and plastic Windows, glass and mirror cleaning Rearranging Furniture Refilling dispensers Emptying trash and ash can receptacles Waxing vinyl and tile floors Spot cleaning various surfaces Spray buffering & machine scrubbing hard floors Sweeping of patios, balconies and exterior areas Cleaning of food areas, microwaves and refrigerators Cleaning of fitness equipment Semi-annual wall clock battery replacement & time reset 1.3 Statement of Work: Proposer shall submit a specific work plan in the form of a detailed breakdown that will meet the Police Department's overall listed maintenance and quality objectives. The quantity of proposed work hours must be included in this breakdown. The proposer shall furnish all necessary labor, supplies, tools, uniforms, transportation, parking, and insurance required for the provision of required services, 2.0 STAFFING 2.1 Minimum Staffing: The Santa Ana Police and Jail Facility have been utilizing private janitorial maintenance since it opened as a new facility in January 1997. Minimum staffing levels for Monday through Friday janitorial maintenance are one (1) On -site Supervisor, working eight (8) hours each day, (6) full time janitorial personnel, all working eight (8) hours each day, and three (3) Part -Time janitorial personnel, working four (4) hours each day. Weekends and Holidays staffing levels are three (3) janitorial personnel, all working (8) hours each day. There shall be (2) full-time staff assigned to the morning shift and (5) full-time staff assigned to the afternoon shift. All full-time staff assigned to Monday -Friday. 2.2 Hours: Monday -Friday: Morning Shift- 5:30AM-2:OOPM; Afternoon Shift- 2:OOPM-10:30PM Weekend & Holidays: 6:OOAM-2:30PM 2.3 Key Personnel: It is essential that the Contractor provide adequate experienced personnel, capable of and devoted to the successful accomplishment of work to be performed under this contract. The Contractor must agree to assign specific individuals to key positions. The Contractor shall be responsible for, but not limited to the following: 1. Adherence to schedules 2. Maintenance or replacement of cleaning equipment 3. Notify Police Administrative Manager or designee of personnel changes 4. Training of new personnel Page112 PD Janitorial Services RFP 17.022 3.0 RULES OF OPERATION 3.1 Contractual Obligations: The City shall require certain contractual obligations, which may include, but are not limited to the following: Inclusion of Proposal: The proposal submitted in response to this RFP shall be a required part of the final agreement with the selected proposer. 3.2 Acreement: A resulting agreement shall include any written material made as part of your proposal. This material may include but is not limited to: answers to questions contained in this RFP, letters, telegrams, facsimile and product literature. 3.3 Closed Shop Agreement: Contractor agrees to provide union member only employees for the entire duration of the agreement. Union is defined as an organized association of workers, formed to protect and further the rights and interests of the worker. 3.4 Labor Relations: Contractor shall be responsible for its own labor relationships and shall negotiate and be responsible for resolving any and all disputes between itself and its employees or any union representing its employees. Whenever Contractor has knowledge that any actual or potential labor dispute is delaying, will delay, or threatens to delay, the timely performance of services under this contract, Contractor shall immediately give written notice thereof to the Police Administrative Manager, or designee. It shall be the Contractor's responsibility to provide continuous services, without interruption, to all buildings and facilities specified herein throughout the term of the contract. In the event of a labor strike, Contractor shall provide the means, at Contractor's expense, to provide continuous services in full compliance with contract requirements. Failure to do so will cause the City to take whatever action is necessary to provide the services. If, in doing so, City incurs costs in excess of those that would have been paid to the Contractor for the same services, these excessive costs shall be paid by the Contractor. 3.5 Labor Regulations: The contractor shall comply with all applicable requirements of the California Labor Code, specifically Labor Code Sections 1060-1065, regarding displaced janitors. It is the Contractor's responsibility to review this legislation and be familiarized with its content accordingly. 3.6 Changes to Terms & Conditions: Proposers are to submit, as part of their proposal, any changes or modifications to the terms and conditions they may wish the City to consider. Proposers are encouraged to offer any other options, with the understanding that their proposal shall first address the RFP requirements. Options are to be identified as such. 3.7 Errors and Omissions: Proposer shall not be allowed to take advantage of any errors or omissions in the RFP. Full instructions will be given if such error or omission is discovered and called to the attention of the City in a timely manner. 4.0 OTHER GENERAL CONDITIONS 4.1 Point of Contact: The Proposer's on -site Supervisor or designee shall be the primary point of contact with the Santa Ana Police Administrative Manager or designee. During times when the Proposer's supervisor is not cn-site, the point of contact shall be the Proposer's Agreement Administrator. The on -site Supervisor and Agreement Administrator shall be capable of communicating the English language (read and Page113 PD Janitorial Services RFP 17-022 understand), to facilitate a clear understanding between the Police Administrative Manager and designee. The Agreement Administrator, or designee, shall be available via cell phone during the Proposer's normal business hours. The Proposer shall provide an emergency telephone number that will be answered 24 hours a day, 365 days a year. The Santa Ana Police Administrative Manager or designee shall have authority to direct the Proposer's performance in matters relating to policy, information and procedural requirements. The Police Administrative Manager shall also monitor the Agreement and the performance of the Proposer. The Proposer's Agreement Administrator shall be responsible for management and coordination of the agreement and shall act as the administrative point of contact with the City. 4.2 Maintenance Requirements: The cleaning of all facility areas, furnishings, fixtures and equipment covered by this RFP shall be performed in a safe, complete, and scheduled manner for which each item and surface was designed. The work shall include preventive and corrective maintenance, cleaning, inspection, and notification, All services shall be performed in a manner that is minimally disruptive to normal facility operations. The Police Administrative Manager or designee shall approve any shutdown of areas or systems for maintenance in advance. The City reserves the right to seek services from other resources if the Proposer does not respond in the time frames described in the RFP to meet any maintenance work needed. The cost of such alternate services shall be deducted from the City's payment to the Proposer. 4.3 Work Priorities: In performing the work, the Proposer shall consider in priority order, the following items: 1. Occupant safety, which is the safety of staff, visitors, inmates, and other persons at the site. 2, Maintenance to be performed in a high quality manner to provide a clean and healthy workplace all the time. Proposer's furnished equipment shall be in good working condition at all times. Proposer's furnished cleaning chemicals, supplies, carts, and equipment shall be on -hand at all times to meet the needs of the cleaning staff and must be approved by the Police Administrative Manager or designee, and must be quality commercial brands. 4.4 General Security Requirements: The Proposer shall furnish identifiable uniforms and employee identification cards for their employees. Employees are required to wear uniforms and I.D. (see 4.5, 7), in plain view whenever working on -site. The Proposer, upon request by the Police Administrative Manager, shall remove from the premises employees who, In the opinion of the Police Department, have exhibited improper conduct or are not performing the work assigned. Employees shall be required to have a criminal record check and be approved by the Police Department's Personnel Division prior to working on -site. This also includes any "on call staff' used by the Proposer. 4.5 Specific Security Requirements: Personnel employed by the Contractor shall be competent, trustworthy and properly trained for the work requirements. The Contractor and employees shall be required to comply with all applicable regulations of the City, as directed, and full cooperation shall be expected and required at all times. The following security requirements shall be in effect at all times. Failure to abide by any of these items by any employee may result in removal from the facility and or criminal charges. Page114 PD Janitorial Services RFP 17-022 Backaround Investigation- All Proposer's personnel who work in or visit/inspect (unescorted) the facility shall successfully complete a background investigation conducted by the Santa Ana Police Department Personnel Division before beginning work. At least forty-five (45) days prior to an employee beginning work, the Proposer shall submit the following information to the Police Department Personnel Division; First Name, middle name, last name Date of birth Current residence address Photocopy of valid government issued photo identification Photocopy of valid Social Security Card Proof of U.S. citizenship or legal work status The Proposer shall Insure the employee candidate meets with the designated Police Department Personnel Division background investigator in a timely manner so the background process can begin. The Proposer shall be notified when the background has been completed, thus clearing the employee to begin work on -site. The Proposer shall be notified of any employees that are refused for employment within the facility. 2, Facility Security- During their first week of working on -site, the Police Administrative Manager or designee shall give each employee a copy of the Santa Ana Police Facility Security Rules (Exhibit B), which the employee will read and sign. This form shall be maintained by the Property Administrative Manager or designee. All tools, equipment, parts and other items used by the Proposer at the Jail Facility shall, at all times, remain in the direct possession and control of the Proposer's employees. Failure to adhere to these requirements, such as leaving a tool in an inmate accessible area, shall be considered a breach of security. This shall result in subsequent action by the Police Department, up to and including the removal of the involved Proposer's employee from the facility and/or criminal charges. 3. Facility Access- The Police Department front desk staff shall issue keys and access card to each on -site employee at the start of each assigned work shift. No issued keys or access cards shall be removed from the premises during the work day. Each employee shall return their issued keys and access card immediately at the end of their assigned work shift to the Police Department front desk staff. The Proposer's employees shall adequately secure the keys on their person while on -site. Items that become lost, missing, or stolen shall be immediately reported by the Proposer's employees or Supervisor to the Police Administrative Manager, The Proposer shall reimburse the Police Department for direct and indirect costs associated with re -keying any buildings or portions of buildings when the Police Department determines that a breach of security is a result of lost, misplaced, or stolen keys issued to the Proposer's employees. 4, Conduct- No person(s) shall be employed for this work that is found to be incompetent, disorderly, and troublesome, under the influence of alcohol or drugs, which fails or otherwise refuses to perform work properly and acceptably, or is otherwise objectionable. Any person found to be objectionable shall be discharged immediately. Page115 PD Janitorial Services RFP 17-022 5, Supervision- Contractor shall provide a supervisor who shall be present at all times during contract operations, and who shall be responsible' for both conduct and workmanship of other employees. Said supervisor shall be able to communicate effectively in both written and oral English. Employee Parking- Free public parking is almost non-existent surrounding the police facility. There is a stadium parking structure across from the police facility, which charges an hourly, daily, or monthly fee for parking. Proposer shall be responsible for providing parking for their employees and paying any necessary fees. There is no on -site police parking available. New Employee Uniform- All personnel shall wear uniforms furnished by the Contractor at all times during the performance of this work. The Contractor's work force shall be neat and clean in appearance and shall wear a uniform with the Contractor's name and/or logo permanently affixed to it. Uniform shall consist of shirt and full-length pants. Color of the uniform shall be mutually agreed to by the Contractor and the Police Administrative Manager or designee. Employees shall wear a nametag and Department provided photo ID. Both shall be worn in plain sight, above the waist at all times while the employee is on City property. Contractor's employees are required to provide proper identification at the beginning of their shift every day. There is no exception to this requirement, which is to ensure only authorized Contractor employees enter our facilities. 6. Removal of Staff- The City requires the Contractor to remove any Contractor personnel from City property who are deemed careless, incompetent, insubordinate, objectionable, or whose continued employment on the job is deemed to be contrary to public health, safety and welfare. If, in the opinion of the City, an employee of the Contractor is incompetent or disorderly, refuses to perform in accordance with the terms and conditions of the contract, the Contractor shall remove that employee from all work under this contract. 9. Backup Staff- The Contractor shall provide sufficient backup staff to cover absenteeism or extend existing work force hours to compensate for absent staff. 4.6 Employee List: The Contractor shall provide to the Police Administrative Manager or designee and accurate list of all personnel who have any relationship to work performed within the scope of this contract. List data shall indicate the following: a) First and Last name of employee b) Phone Number c) Title d) Shift/Work hours Changes to the list shall be reported, in writing to the Police Administrative Manager or designee. Page116 PD Janitorial Services RFP 17.022 5.0 SCOPE OF SERVICES, EQUIPMENT & SUPPLIES 5.1 Equipment & Supplies Furnished by Proposer: The Proposer shall provide all cleaning appliances, tools, (i.e.: vacuums, mops, carts, floor polishers, ladders, signs, etc.) and all cleaning chemicals, urinal screens and cakes, rags, sponges, vacuum bags, trash can liners, soap -dispensed cleaners, sanitary napkins, and miscellaneous supplies, All supplies will be ordered and delivered in a timely manner. The contractor shall furnish and maintain all equipment necessary for properly maintaining the Police Department and off site substations. The contractor shall provide an equipment inventory list, identifying all equipment by age and condition to provide the services required by this contract. Any equipment determined to be in poor condition or inoperable, must be replaced immediately, at the contractor's expense. Failure to provide suitable equipment for carrying out all requirements of this contract may be grounds for termination. All cleaning supplies, materials, and tools used in the performance of this contract shall be of good commercial quality, suitable for the purpose intended, and shall provide results necessary to provide the high standards of cleanliness required under this contract. All cleaning processes used shall meet high standards of safety and effectiveness for commercial applications in high traffic areas and shall not damage the facilities being cleaned Trash can liners shall be black in color. To insure proper strength to avoid leaks and spills, liners shall be a minimum of 1.0 mil thick for 39 gallon or less receptacles and a minimum of 1,25 mil thick for liners 40 gallons or more. Carpet warranty specifications, marble and granite warranty specifications, and occupant health mandate the following vacuum, floor scrubber, and carpet extractor equipment specifications (no substitutions). All HEPA filter replacements, vacuum bags, floor bushes and pad holders, scrubbing and polishing bonnets, and associated items, attachments and solvents/cleaners shall be furnished by the Proposer. 1. Approved upright vacuums: Vacuum Cleaner Pacer 112 UE with HEPA filtration or equivalent 2. Approved canister vacuum: Mighty Canister Vacuum or equivalent 3. Approved wide area vacuums: Nitfisk Advance Carpetriever 28 or equivalent a. A total of eight (8) new upright vacuums, three (3) new canister vacuums and three (3) new wide area vacuums shall be supplied by the Proposer for the on -site staff to use on a full time basis, the day the initial contract begins. Four (4) new upright vacuums, one (1) new canister vacuum, and one (1) new wide area vacuum shall also be supplied by the Proposer at the start of each subsequent contract renewal year. 4. Carpet Extractor: One (1) self-contained hot water extractor shall be supplied and used for any carpet cleaning, with a minimum of 20 gallon capacity, 100 psi water pressure through the injection nozzles, a reel -type soft bristled agitation brush and a water lift of 130 inches. Make and model shall be submitted before the initial contract begins, by the Proposer for approval by the Police Administrative Manager, but must meet the above specifications. 5. Automatic Walk Behind Floor Scrubber: One (1) self-contained automatic walk behind floor scrubber battery operated shall be supplied by the Proposer Pago117 PD Janitorial Services RFP 17-022 for the on -site staff to use on a full time basis, the day the initial contract begins. a. Nitflisk Advance Convertamatic 28 or equivalent 5.2 Items Furnished by City: The only items furnished by the City shall be the supply of paper towels, toilet paper, and toilet seat covers. Items shall be located on the loading dock. 5.3 Specific Maintenance Tasks 5.3.1 Daily Cleaning and Disinfecting of Drinking Fountains and Sinks: Remove all obvious soil, streaks, smudges, etc., from the hardware, including the spouts and drain. After cleaning and disinfecting, the entire drinking fountain and/or sink (sink refers to all sinks in coffee rooms or lounges too) shall be free of streaks, stains, spots, smudges, scale, and other removable soil. Oil is not to be used to polish metal fixtures. If needed, lime away or a similar product shall be used to eliminate water build-up, 5.3,2 Daily Cleaning and Disinfecting of Wash Basins, Toilets, Urinals and Showers: Apply a germicidal detergent solution to all surfaces of wash basin, toilets, toilet seat hinges, pipes, urinals, showers and adjacent surfaces. Dry all metal surfaces of faucets, handles, valves, etc. Shower wall, floor and soap scum, mold and mildew shall be removed daily and drain screens cleaned of hair and lint, Oil is not to be used to polish metal fixtures. 5.3.3 Daily Cleaning of Entrance Mats: Remove moisture, wet or dry soil, and any debris from carpeted entrance mats. Ensure mats are properly positioned on the floor. 5.3.4 Daily Cleaning of Floor Drains: Clean all floor drains and remove corrosion and tarnish. 5,3.5 Daily Vacuuming of Carpets: Remove visible and hidden soil and debris from the carpet surface and from within the carpet tile. Chairs, trash receptacles, power cords, boxes, and other such items shall be tilted or moved when necessary. Special attention shall be paid to corners and along walls, under and between furniture, to insure carpet is thoroughly cleaned in all areas. The carpet shall be free of all visible soil and liter. For noise reduction, which is essential to the 911 emergency police dispatch operation, the built-in vacuum system supplied by the police Department will be used when vacuuming the Police Communications area. 5.3.6 Daily Damp Mopping of Non -Carpeted Floors & Weekly Machine Scrubbing of Stone Floors: Remove soil, hair, dust and debris from non -carpeted floors. Trash receptacles and other such items shall be moved as necessary and returned to their appropriate location. All accessible areas of the floor shall be damp mopped. Care shall be taken to prevent splash and mop marks from being visible on furniture legs, doors, etc., "Caution —Wet-Floor" signs shall be placed so as to provide sufficient safety measures. After a floor has been damp mopped, it shall have no puddles water and be free of soil, stains, debris, streaks, and swirl marks. All wet floor signs shall be removed and put away after the floor surface is dry. 5.3.7 Daily de -scaling of Toilets and Urinals: Remove scum, mineral deposits, rust stains, etc. 5.3.8 Daily Disinfecting of Furniture, Fixtures, Walls, & Partitions within Restrooms, Lunchroom, and Locker Rooms: Damp wipe and disinfect all non -wood hard surfaces of furniture, fixtures, walls, partitions, doors, and lockers. Special care shall Page118 P.D Janitorial Services RF'P 17-022 be taken to insure these surfaces are not scratched, damaged, or stain. 5.3.9 Daily Vacuuming of all Fabric Furniture Surfaces: Remove all dust, lint hair, litter, and dry soil from all fabric surfaces of chairs, couches, work station partitions, and other furniture with a fabric covering. 5.3.10 Daily Dusting of Locker Toos: Dust locker tops in dressing areas, storage rooms, locker rooms and maintenance areas. 5.3.11 Daily Dusting of Building Surfaces: Remove all dust, lint, litter, dry soil, etc., from the surface of ledges, window sill, locker tops, and fire extinguishers. This shall also be done for computer tops, wall and door frames and sills, light switches, pictures, partitions, rails, and other types of fixtures and surfaces which are not considered to be furniture surfaces. This also applies for specialty equipment such as test equipment, computers, typewriters, calculators, etc., which are located anywhere between the floor surface, up to nine (9) feet in height. Dusting shall be accomplished by the removal of soil from the area- not by moving it from one surface to another. This includes the cleaning of the atrium wood ledges. Dusting shall be completed using micro dusting wipes. 5.3.12 DalIV Emptying of all Trash and Ash Receptacles; All waste baskets, cigarette ash receptacles and other trash containers shall be emptied and returned to their initial location. Boxes, cans, papers, and other containers marked "TRASH" (or are obviously trash) shall be removed. All waste from such receptacles shall be removed from the area and emptied Into a designated trash dumpster or receptacle in such a manner as to prevent the adjacent area from becoming littered by such trash. All recycle bottles and plastics will be picked up. 5.3.13 Daily General Cleanup: Remove any found litter and clean unsightly soil from building, fixtures, walls, door frames, and surfaces. Remove any spilled liquids or solids. . Remove carpet stains. Pick up abandoned lunchroom trays or utensils and deliver them to the lunchroom. 5.3,14 Daily Rearranging of Furniture: All furniture moved by the Proposer's employees during the performance of services shall be returned to its appropriate location. All items such as trash receptacles or desk chairs shall be moved so cleaning can take place underneath them and then they shall be returned to their appropriate location. 5.3.15 Dail Refilling of Dispensers: Check and refill each toilet paper dispenser, soap dispenser, paper towel dispenser, toilet seat cover dispenser, and feminine hygiene product dispenser. The supplies shall be placed in the dispensers in accordance with the directions of the supply and dispenser manufacturers. Soap dispensers and adjacent surfaces shall be wiped to remove spillage. Care shall be taken not to damage, dent or bend the dispenser. 5.3.15 Daily Removal of Carpat,Chair Upholstery & Panel or Wall Fabric Stains: Clean all stains as quickly as they are found, so as not to allow them to set into the fabric. If the stain is a coffee spill, use product similar to Interface Coffee Breaker (supplied by Proposer) and follow manufacturer's recommended procedures. Do not extract or blot, Simply spray affected area. 5.3,17 Daily Replacement of Trash Receptacle Liners: All soiled or torn trash receptacle liners shall be placed with a new trash receptacle liner. The liner shall be replaced in such a manner as to present a neat uniform appearance. Soiled trash liners are not to be reused. Page119 PD Janitorial Services RFP 17-022 5.3.18 Daily Spot Cleaning of Building Surfaces. Furniture and Fixtures: Remove smudges, fingerprints, marks, streaks, tape, etc., from the surface of ledges., windows, vending machines, partition glass, window sills, fire extinguishers, counter tops, walls, doors, door frames and sills, pictures, partitions, rails, and other type of fixtures and surfaces. This includes all items from the floor surface to 11 feet In height. Care shall be taken not to permanently mark, scratch or discolor the surfaces. 5.3.19 Daily Spot Cleaning of Trash Receptacles: Remove nonpermanent stains and soil from the Interior and exterior of trash receptacles. 5.3.20 Entryways (both in front of Police Facility & Jail): Remove cobwebs from overhead surfaces and lights affixed to the building entryway areas. This includes cleaning the exterior of glass and metal doors, door thresholds and hardware. Sweep the two (2) fourth floor patios and wipe down their handrails and rallings. Sweep or hose down the paver area outside the Community Room entrance and wipe down the handrails outside the PD lobby, Jail lobby and Community Room. Remove any litter, cigarette butts, or bird droppings in these areas too. Sweep the entryways to the PD and the Jail, including the employee entrance. Remove any visible debris along the edges of the planters located outside the front of the PD and Jail facility, Remove any visible trash on the floor from the parking structure, around parking stalls, and fuel pump area. 5.3,21 Daily Cleaning of Entrance Glass, all Glass Mirrors and Spot Cleaning of Office and Workstation Glass: Clean both sides of all surrounding building entry door glass and entry doors for a uniform appearance free of all smudges, fingerprints, stains, streaks, lint, etc. Remove any paper and tape. Clean all mirrors in restroom, locker roams, and fitness center in the same manner as above. Spot clean office and work station glass as needed on a daily basis. Clean glass entrance doors to Police facility and Jail at least twice daily. 5.3.22 Daily Cleaning of Microwave Ovens: Clean inside and outside of all microwave ovens, removing crumbs and spills. 5.3.23 Daily Emptying of Trash in Outside Patios Balconies and Entry Door Areas (including the exterior front of the PD, Community Room Jail and assigned parking areas): Empty trash receptacles and smoking urns in patio, balcony areas, and parking areas. Clean receptacles as needed each time. This includes receptacles that may be placed outside any entry doors, such as outside the front of the police department, jail and police community room, employee north entrance areas. 5.3.24 Daily Breakdown of Cardboard Boxes: Cardboard cartons are to be broken down flat and put into the proper trash container, including any boxes on the loading dock. 5.3.25 Daily Spot Cleaning of Ceilings: Remove any toilet paper, cobwebs, dust buildup and other debris from the ceiling, ceiling vents and ceiling light fixture holders. 5.3.26 Daily Dusting of Walls and Ceilings: Remove all dirt, lint, litter, cob webs, dry soil, etc., from walls and ceilings. 5.3.27 Daily Cleaning of Wood Furniture: Care shall be taken not to scratch or mark wood surfaces, while insuring that they have been thoroughly cleaned. 5.3.28 Daily Cleaning of Fitness Center Exercise Equipment: Wipe down all metal to polish off shoe marks and sweat stains. Clean upholstery and wipe off shroud and side rails Page120 PD Janitorial Services RFP 17-022 of the treadmills, as well as the consoles on all treadmills and other machines to remove sweat and stains. Clean tops of any rubber mats and under each treadmill by extra -vacuuming up the dust and black motor powder. 5.3.29 Dally Safety and Precautionary Measures: Secure work area and equipment to prevent passage by the general public and City staff, and denote it as such. Work area and equipment shall stay under that condition until work is complete, equipment is vacated, and passage is safe by the general public and Police Department employees. The proper quantity and type of safety signs, such as "caution wet floor shall be placed by the Proposer's employees every time conditions exist that warrant such signs. Signs are to be picked up and stored in the proper janitor room once the condition no longer exists to warrant such signs. 5.3.30 Daily Clean Up of Loading Dock: Daily sweep loading dock area and remove accumulated debris, 5.3.31 Weekly Clean Two (2) Police Lunchroom Refrigerators: (Cne refrigerator — on Mondays, one refrigerator — on Fridays). Clean interior and exterior of refrigerator surfaces. Dispose of all food and temporary containers. Do not dispose of permanent containers, such as those made of glass or metal. 6.3.32 Weekly Spray Buffing of Hard Floors: Clean and restore a uniform gloss and protective finish to resilient tile or terrazzo floors that are finished with a floor finish. All chairs, trash receptacles, etc. shall be tilted or moved where necessary to spray buff underneath. The entire floor shall have a uniform, glossy appearance, free of scuff marks, heel marks, and other stains, and shall be removed from baseboards, furniture, trash receptacles, etc. 5.3.33 Weekly Dusting of Blinds and Draperies: Clean all blinds, shades, and draperies. Care shall be taken not to spread dust into the air. 6.3.34 Weekly Dusting of Ceiling, Atrium ledges, Lunchroom drywall ledges, and Wall HVAC Vents: Clean all HVAC vents and area immediately surrounding them. Dust all atrium ledges at the glass/wood railing areas and at the atrium stairs. Dust lunchroom drywall ledges. Care shall be taken not to spread dust into the air. 5.3.35 Weekly High Dusting: Remove dust, cobwebs, oily film, etc., from all fixtures and surfaces above 11 feet from the top of the floor. This includes lights, grills, light fixtures, pipes, sprinkler system, cables, ledges, walls, atrium wood and ledges, ceilings, vents, etc. Care shall be taken not to spread dust into the air. Dust free products shall be used such as micro fiber dusting rags, 5.3.36 Monthly Cleaning/Dusting of Trophy Cases: Remove items from trophy cases located on the 15` and 2nd floor; wipe down interior shelves, interior/exterior of glass doors. 5.3.37 Monthly Machine Scrubbing of Glazed Tile and Stone Floors; Deep cleaning to be performed in a manner to remove heavy stains, mildew and mineral deposits from the surface. After scrubbing, the surfaces shall be rinsed thoroughly to remove all remaining cleaning solution. After cleaning, the floor and grout shall have a uniform appearance free from film, minerals, deposits, corrosion stains, etc. Areas not accessible with the buffer shall be manually scrubbed with an abrasive pad. Apply sealer to tile areas, after machine scrubbing except in shower areas. 5.3.38 Quarterly Re -Waxing Vinyl & Tile Floors: If there are black marks, marks from chair glides, or imbedded soil in the finish, they shall be removed before re -waxing. A Page 121 PD Janitorial Services RFP 17-022 uniform coat of approved floor finish shall be applied, After the finish has dried, the appearance shall be uniform with no visible stress marks, swirls, etc. Remove all stripping or detergent solution from the baseboards, door, or other non -floor surfaces and in adjacent spaces. 5.3.39 Quarterly Carpet Cleaning: Carpet cleaning is usually done on a quarterly basis, coordinated through the Police Administrative Manager to determine exact cleaning locations. Care shall be taken to insure the carpet is thoroughly cleaned and dry prior to opening the area up to foot traffic. 5.3.40 Quarterly Cleaning/Wipe-down of Vehicle Storage Lockers: Wipe down the outside lockers of any dust, dirt, or debris. Care shall be taken not to spray any cleaning solution or water directly into the lockers through the open slots. 5.3.41 Strip and Refinish Tile Floors (as needed): All non -fixed furnishings such as tables, chairs, desks, trash receptacles, storage containers shall be removed prior to stripping unless exempted by the City. Remove all removable marks, heel marks, scuff marks, rust stains, gum and other types of stains and soil. Manual scrubbing devices shall be used in areas inaccessible to the floor machine. 5.3.42 Bi-Annual Window Cleaning: Completely remove dust, cobwebs, smudges, tapes, oil film and other types of soil from all interior windows and partitions. Remove drip and splash marks from all adjacent surfaces. Glass in open space and office partitions, entry glass doors and entry area glass panels are included in this project (including police facility & Jail facility). The two (2) atrium skylights in the ceiling of the police facility, Community Room and Lunchroom skylights, and the exterior of the facility windows are not included in this project. 5.3.43 Daily Cleaning of Lunchroom: The entire police lunchroom, including cashier, restrooms, eating areas, vending machines, hallway, glass and painted doors, and refrigerators are all included in this contract. Areas should be cleaned so grease, dirt, food particles, trash and other litter are thoroughly cleaned and removed from surfaces. This area needs to remain a healthy and clean environment on a daily basis. 5.3.44 Weekly Hose Wash and Trash Pick Up of Exterior Canine Kennel Trash Compactor Area, and Loading Dock: Using department supplied hose, wash down area into floor drain. Pick up trash. 5.3.45 Stairwells: As needed clean/mop the four cement stairwells located at each corner of the PD Facility. 5.3.46 Dusting and cleaning of other areas as requested: there are several mobile shelving units throughout the Administration building that may require dusting as requested by supervisor. 5.4 Specific areas to be maintained 5.4.1 Jail Facility (on a daily basis) First Floor- Medical Offices- 1H112, 1H114and 1H115 Central Control Room and 1 employee restroom Kitchen Restroom 1 B and 1 C Booking (employee area only) Booking area restrooms 1 D and 1 E Attorney Visitation Watch Commander's office Page 122 PD Janitorial Services RFP 17-022 Exterior Jail Sally port Second Floor- All of Jail lobby and 2 public restrooms Exterior entrance area Room #2144 Jail Administrator Room #2145 Jail Manager Room #2149 Jail Manager Jail Briefing/roll call room and 1 employee hallway restroom All of Records and Administration areas Including 2 restrooms, hallways and coffee car area, conference room Visitor Hallway Sally port hall and release vestibule (exterior and interior) Third Floor- Medical Offices- Room #3H108, 3H109 Citizen visitation area, including visitor elevator Staff Restroom 3A Room #3H110 Fourth Floor- Medical & Dental Offices- Room #4H108, 4H109 Citizen visitation areas Staff restroom 4A 5.4.2 Police Facility- day use areas First Floor- Room #1113 K-9 Office Room #1159 Building Maintenance Office on Loading Dock Roll -Call Room Room #1219 Property & Facilities Division Commander Men's and Women's locker rooms, rest rooms West men's and women's restroom Second Floor- PD Lobby Room #2136 Patrol Bureau Commander Room #2119 Press Information Officer Room 42122 District Commander Room #2124 District Commander Room #2125 District Commander Room #2128 District Commander Room #2130 Professional Standards Commander Room #2175 Traffic Division Commander Room #2172 Records Manager Room #2161 Station Supervisor Room #2163 Watch Commander Sgt. Office Area West men's and women's restroom Lobby men's and women's restrooms Lunch Room Report Room Hallway between report room and Record's officer counter Records Evidence office area and viewing room Third Floor- Room #3160 District Investigations Division Commander Room #3213 Investigations Bureau Commander Room #3167 CAP Division Commander Special Investigations Area West men's & women's restrooms Fourth Floor- Room #4171 Chief of Police Area: Chief's Office, & restroom, conference room and administrative, clerical and copier areas, and Intelligence Sergeant's Office Page123 PD Janitorial Services RFP 17-022 Room #4164 Room #4166 Room #4167 Room #4168 Room #4150 Room #4162 Room #4156 Room #4151 Room #4157 Computer Services Manager Room #4146 Fiscal office area: file room, Fiscal officer and employees Room#4131 Computer office Room #4155 Crime Analysis Room #4159 Personnel interview room Room #4116 Vacant Room #4119 Communication Division Commander, 2 restrooms, break room, 911 area Room #4224 Training Division Commander Room #4227 Video training area: four (4) rooms Room #4212 Driving simulator room Room # Arrest & Control Training Center Room #4244 Area: seven (7) Professional Standards offices, conference room, file room and reception area 5.4.3 Police Facility- high use areas First Floor- All of Men's and Women's locker rooms, restrooms, showers, and sleep centers. Bruce R. Carlson Fitness Center and aerobics room Hallway Room #1119 Roll -Call Room Men's and Women's west side restroom Exterior parking lot and both levels of parking structure 2 Atriums Second Floor- Room #2114 Patrol conference room Suspect interview rooms and mug/print rooms Room #2145 copier room Room #2161 Station Supervisor & juvenile holding rooms Room #2162 Watch Commander's administrative office Room #2163 Watch Commander Main north/south patrol carpeted hallways All of Police Records and Front counter area Lobby and two restrooms Officer report room Hallway to lunchroom Lunchroom and two restrooms Community Room, foyer, and two restrooms Third Floor- Men's and Women's west side restrooms Fourth Floor- All of Communications Division, including office, break room, two restrooms, hallways, and TRU area. 5.4.4 Police Facility- general areas All areas highlighted on floorplans, attached to this RFP 5.4.5 Southeast Substation- is to be cleaned three times per week (Mondays, Wednesdays, and Fridays) and cleaning shall consist of emptying out trash cans, Page124 PD Janitorial Services RFP 17-022 MCI wiping down work stations, vacuuming and dusting. Hours for this location are flexible. 5.4.6 Westend Substation- is to be cleaned three times per week (Mondays, Wednesdays, and Fridays) and cleaning shall consist of emptying out trash cans, wiping down work stations, vacuuming, cleaning the restroom, and dusting. Hours for this location are flexible. 5.5 Staffino 5.5.1 Staffino Requirements- The Proposer shall insure the specified work hours be met at all times. A detailed staffing plan shall be submitted as part of the proposal. Please include plan for Monday -Friday and also weekends and holidays. 5.6 General Work Schedule (Subject to change) 5.6.1 Jail Facility: All Jail areas shall be cleaned between 6:00 AM and 10:30 PM, seven (7) days a week Including Holidays. 5.6.2 Police Facility- areas listed in section 5.4.2: Shall be cleaned between 5:30 AM and 2:00 PM, five (5) days a week (Monday -Friday), excluding Holidays. 5.6.3 Police Facility- areas listed in section 5.4.3: Shall be cleaned between 2:00 PM and 10:30 PM, seven (7) days a week, including Holidays 5.6.4 Police Facility- general areas hiahliohted on floorplans: Shall be cleaned five (5) days a week (Monday -Friday) excluding Holidays, between 2:00 PM and 10:30 PM. 5.6.5 City Holidays: Shall be the dates designated by the City to be City holidays: New Year's Day Martin Luther King Day President's Day Memorial Day Independence Day Labor Day Veteran's Day Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day Holidays falling on weekend days may affect the observance day for the Holiday. The Police Administrative Manager shall supply actual dates of City Holiday's to the Proposer at the start of each calendar year. QUALITY CONTROL 6.1 Quality Control Program: Shall be submitted as part of your proposal and shall include at a minimum, the following: Monthly inspection system covering all RFP. It shall specify each office, room and its observed state of cleanliness. the services listed in Section 5 of this and/or general area listed in this RFP 2. Methods for identifying and correcting and correcting deficiencies in quality of service. Page125 PD Janitorial Services RFP 17-022 3. Proposer shall maintain a file of inspections conducted and when applicable, take corrective action. A copy of each inspection and documented corrective action shall be delivered to the Police Administrative Manager within seven (7) calendar days from the date of inspection. This collected data shall become part of a general database used by the proposer as a basis of establishing and modifying maintenance procedures. 6.2 Quality Assurance: The Police Administrative Manager or designee shall monitor the Proposer's performance using the agreed upon inspections, standards and schedule as outlined in this RFP. The Police Department staff shall conduct facility inspections and cleaning deficiencies will be noted. A copy of this facility inspection shall be given to the Proposer's on -site supervisor within seven (7) calendar days of the inspection to allow for correction of any noted areas not being cleaned to the levels described in Section 5 of this RFP. If continued deviation from performance standards occur and Agreement Discrepancy Letter shall be prepared by the Police Administrative Manager and issued to the Proposer. Upon receipt of an Agreement Discrepancy Letter, the Proposer shall respond in writing to the Police Administrative Manager or designee within five (5) business days acknowledging the reported problem and presenting a program for immediate correction or presenting contrary evidence. 7.0 ANCILLARY FACILITY INFORMATION 1. There are approximately 725 police department and jail facility perimeter windows to be cleaned (interior of the window only). 2. There are approximately 445 workstations and office desks throughout the police department and jail. 3. There are 10 restrooms in the Jail. 4. There are 23 medium to small restrooms to be cleaned seven (7) days -a -week within the police facility. 5. Trash cans: There are approximately 512 office/workstation areas that contain 10V x 10"D x 15"H size bullet shaped trash cans. There are approximately 115 Peter Pepper 18"D x 31"H fiberglass receptacles with 11 %" openings throughout the interior of the facility. Other open office areas, exterior parking and exterior visitor areas contain 40 Rubbermaid and 55 gallon round Brute trashcans. 8.0 PRICE PROPOSAL Proposers shall provide monthly and fiscal year pricing, using the attached Cost Summary From, for janitorial maintenance services, Proposers shall submit all pricing separate from the other elements of their proposal and they should be properly sealed. (Note: The City accepts only F.O.B. Destination Santa Ana, California). 9.0 ESCALATION CLAUSE The City requires bonafide proof of cost increases prior to any price escalation adjustment, including any state mandated minimum wage increases. A minimum thirty (30) days advance notice in writing is required to secure such adjustments. No retroactive pricing adjustments shall be considered. The City shall enforce, adjust, or cancel escalating price agreements as it sees fit. The net dollar amount of profit shall remain firm during the period of this agreement. Adjustments increasing the proposers profit shall not be allowed. Page126 PD Janitorlal Services RFP 17.022 SANTA ANA POLICE DEPARTMENT FACILITY SECURITY RULES All contract personnel, including janitorial staff shall adhere to the following rules. 1. Do not admit any person into the police orjail buildings or onto the fenced and gated grounds. 2. Never enter any inhabited or locked areas that contain arrested individuals and always follow the security directions of all police and jail staff. 3. No weapons, drugs, alcohol, pornographic material or other contraband are permitted on facility grounds. 4. You are subject to search, if any police officer or correctional officer deems It necessary to insure facility security rules are being followed. 5. No casual contact or conversation shall take place between you and any suspect, arrestee or inmate. 6. Immediately inform the nearest police officer or jail staff member of any solicitations for contact or conversation by suspects, arrestees, or inmates. 7. In the event of disturbance with the facility, immediately follow the directives of police or jail staff without question. 8. Insure any exterior door you utilize is closed and secured after use. 9. Properly use your issued access cards and keys, keeping them on your person and not loaning it to anyone. Do not leave the premises at any time with you r issued access card or keys with you. They shall be turned into the Police front desk each time you leave the premises. 10. Items including access cards, keys, personal items, uniforms and equipment that are lost, missing or stolen shall be immediately reported to the Police Administration Manager. 11. Do not use any police or jail facility equipment, such as exercise equipment, telephones or sleep center beds for your personal use. There are pay phones available in the lobby. 12. Do not keep or remove from the promises, any items found in trash receptacles or that have been identified as "no longer needed". I have read and received a copy of these Facility Rules. Print Name (First/Last) Signature EXHIBIT C Page127 PD Janitorial Services RFP 17-022 Date PRICE SUMMARY FORM Total price for janitorial maintenance services $ I" Year (12 months) Total price for janitorial maintenance services $ 2nd Year (12 months) Total price for janitorial maintenance services $ 3Id Year (12 months) Breakdown information Monthly staffing price Monthly supply price: Other Monthly price: Westend Substation: Southeast Substation: Monthly Total: Annual Total: 1"Year 2nd Year (inclusive of both substations) (inclusive of both substations) (inclusive of both substations) 3Id Year Additional/Optional Services Vs Year 2"d Year 3rd Year Carpet Cleaning (Price per sq. ft.): $ $ $ Upholstery Cleaning (Price per hour): $ $ $ Steam Cleaning (Price per hour): $ $ $ Day -Porter Services (Price per hour): $ $ $ The City agrees to pays the rates for additional services, if services involved are above and beyond what is already included in the base price of the scope of work. While pricing is one consideration for this contract award, it is not the only consideration. THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. Page128 PD Janitorlal Services RFP 17-022 EXHIBIT D DEFINITION OF TERMS Buff: Remove all marks using floor machine equipment with polishing pad to maintain floor luster. Carpet Extraction: Shampoo carpeting using wet extraction machine method. Clean: Remove all dirt, stains, and marks with approved cleaner. Daily: Work to be performed each and every day of the week. Damp Mop: Remove ail surface dirt and stains with mop and warm water containing floor cleaner as required. Damp Wipe: Remove surface dirt with damp cloth. Disinfect: To Cleanse in order to destroy disease and germs. Disinfectant: A germicidal cleaner for germ control. Dust: Remove all loose dirt and debris. Machine Strip: Remove all surface dirt, stains, and wax with warm water, floor cleaner or disinfectant; dry with vacuum or mop. Mop: Remove all surface dirt and stains with a mop and warm water containing floor cleaner or germicidal disinfectant. One Day: 24 clock hours. Polish: Machine polish or rub with dry cloth. Refinish: Apply proper floor coating (wax on polish sealer) and buff. Sanitize: To cleanse free from dirt and bacteria. Scrub: Remove all dirt, stains and marks with an approved cleaner using a floor machine equipped with scrubbing pad. Strip: Remove all accumulation of old finish, all surface dirt, stains and marks. Rinse and dry. Sweep/Dust Mop: Remove all loose dirt and litter with dustless -type sweeping tools on smooth concrete and tiled floor; in places difficult to sweep, use hair floor brush or vacuum on other hard floors. Vacuum: Remove all surface and embedded dirt, dust and debris using a vacuum cleaner. Wash: Remove all dirt, stains, and marks with approved cleaner; rinse and dry. Wax: Apply appropriate number of coats and approved floor finish. Page129 PD Janitorial Services RPP 17-022 f5NITIl=I CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR JANITORIAL SERVICES SAMPLE AGREEMENT THIS AGREEMENT, made and entered into this 00th day of Month, 0000 by and between Successful Bidder (hereinafter "Contractor"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (hereinafter "City"). RECITALS 1. The City desires to retain a Contractor having special skill and knowledge in the field of [profession]. 2. Contractor represents that Contractor is able and willing to provide such services to the City and is licensed by the State of California to provide [service]. 3, In undertaking the performance of this Agreement, Contractor represents that it is knowledgeable in its field and that any services performed by Contractor under this Agreement will be performed In compliance with such standards as may reasonably be expected from a professional [service] firm. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: I. DEFINITIONS II. TERMS AND CONDITIONS A. TERM The term of this contract shall commence the date of City Council award and approval of all insurance and bonds, and terminate MONTH, DAY, YEAR, unless earlier terminated as set forth in Section H, below. City is hereby granted an option to renew for up to [number] additional [number] —year periods on the terms and conditions set forth herein. Said options shall be exercised in writing at least thirty (30) days prior to the end of the initial term or any extension thereof. B, CONTINUED FUNDING In the event funding is not allocated for [services] during the annual budget approval process, the City shall notify the provider of such occurrence in writing at least thirty (30) days before the end of the current fiscal period, and contract shall terminate on the last day of current fiscal period without penalty or expense to the City C. COMPENSATION 1. City agrees to pay and contractor agrees to accept as total payment for its services, the rates and charges set forth in contractor's proposal, attached hereto and incorporated by reference. The amount to be expended for services shall not exceed [dollar amount] [$0,000] annually during the term of this agreement. 2. Invoices a. The contractor shall submit a monthly Invoice by the fifteenth of the month to the City for the services rendered in the prior month. Invoices are to be mailed to City of Santa Ana, Purchasing Div. M-16, P.O. Box 1988, Santa Ana, Ca 92702, with a copy furnished to Liz Enriquez, Property & Facilities Supervisor M-95 P.O. Box 1988, Santa Ana, CA 92702, b. All invoices for work performed under this contract shall be submitted in a format approved by the City. Invoices shall include the following information at a minimum: Page130 PD Janitorial Services RFP 17-022 1. Contractor's invoice number 1. Beginning and ending dates for services iii. City Purchase Order, Project Number and/or name (if applicable) iv. Work site address/location (if applicable) v. Unit cost, subtotals and total for invoice 3. Payment by City shall be made within sixty (60) days following receipt of proper Invoice, subject to City accounting procedures. Payment need not be made for work which fails to meet the standards of performance of a professional parking control enforcement services. 4. Price Adjustments The parties may annually agree to an adjustment of charges (not to exceed 2%) commencing at the end of the first year of the agreement, utilizing the month of December statistics and supporting documentation. The two indices which will be used for determining adjustments to services charges shall be the most recent December Consumer Price Index (CPI) for All Urban Consumers for Los Angeles -Anaheim -Riverside CMSA, published by the United States Department of Labor Bureau of Labor Statistics or any relevant successor for the Orange County area (and the December Produce Price Index (PPI). The adjustment formula shall be as follows: The CPI shall be weighted at ninety [90] percent and PPI shall be weighted at ten [10] percent.) 5. Extra Work No new work of any kind shall be considered an extra unless a separate estimate is given for said work and the estimate is approved by the City in writing before the work is commenced. The contractor will be required to provide detailed information of such extra work. Documentation of contract compliance may be required on some occasions. Work performed prior to obtaining written approval of the City shall not be included within the Scope of Work and may not be paid. D. INDEPENDENT CONTRACTOR Contractor shall during the entire term of this contract, be construed to be an independent contractor and not an employee of the City. This contract is not intended nor shall it be construed to create an employer -employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the manner in which contractor performs the services required by this contract. However, the services to be provided by contractor shall be provided in a manner consistent with all applicable standards and regulations governing such services. Contractor shall pay all salaries and wages, employer's Social Security taxes, unemployment insurance, and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. E. INSURANCE Prior to undertaking performance of work under this contract, contractor shall maintain and shall require its subcontractors, if any, to obtain and maintain insurance as described below: 1, Commercial General Liability Insurance. Contractor shall maintain commercial general liability insurance which shall include, but not be limited to protection against claims arising from bodily and personal injury, including death resulting there from and damage to property, resulting from any act or occurrence arising out of contractor's operations in the performance of this agreement, including, without limitation, acts involving vehicles. The amounts of insurance shall be not less than the following: single limit coverage applying to bodily and personal injury, including death resulting there from, and property damage, in the total amount of One Million Dollars ($1,000,000) per occurrence, Two Million Dollars ($2,000,000) in the aggregate. Such insurance shall (a) name the City, its officers, employees, agents, volunteers, and representatives as additional insured(s); (b) be primary and not contributory with respect to insurance or self-insurance programs maintained by the City; and (0) contain standard separation of insured provisions. A sample additional insured endorsement is Page131 PD Janitorial Services RFP 17-022 attached hereto as Exhibit I. 2. Business automobile liability insurance, or equivalent form, with a combined single limit of not less than One Million Dollars ($1,000,000) per occurrence. Such insurance shall include coverage for owned, hired and non -owned automobiles. 3. Worker's Compensation Insurance. In accordance with the provisions of Section 3300 of the Labor Code, contractor is required to be insured against liability for Workers' Compensation or to undertake self-insurance. Prior to commencing the performance of the work under this contract, contractor agrees to obtain and maintain any employer's liability insurance with limits not less than One Million Dollars ($1,000,000) per accident. 4. If contractor is or employs a licensed professional such as an architect or engineer: Professional liability (errors and omissions) insurance, with a combined single limit of not less than One Million Dollars ($1,000,000) per claim. 5. The following requirements apply to the insurance to be provided by contractor pursuant to this section: a. Contractor shall maintain all insurance required above in full force and effect for the entire period covered by this agreement. b. Certificates of insurance shall be furnished to the City upon execution of this contract and shall be approved in form by the City Attorney. c. Certificates and policies shall state that the policies shall not be canceled or reduced in coverage or changed in any other material aspect without thirty (30) days prior written notice to the City. 6. If contractor fails or refuses to produce or maintain the insurance required by this section or fails or refuses to furnish the City with required proof that insurance has been procured and is in force and paid for, the City shall have the right, at the City's election, to forthwith terminate this contract. Such termination shall not affect contractor's right to be paid for its time and materials expended prior to notification of termination. Contractor waives the right to receive compensation and agrees to indemnify the City for any work performed prior to approval of insurance by the City. F. HOLD HARMLESS/ INDEMNIFICATION To the fullest extent permitted by law, contractor shall indemnify, defend and hold harmless City, its officers, agents and employees (collectively, the "indemnified parties") from and against any and all claims (including, without limitation, claims for bodily injury, death or damage to property), demands, obligations, damages, actions, causes of action, suits, losses, judgments, fines, penalties, liabilities, costs and expenses (including, without limitation, attorney's fees, disbursements and court costs) of every kind and nature whatsoever (individually, a claim; collectively, "claims"), which may arise from or in any manner related (directly or indirectly) to any work performed or services provided under this contract (including, without limitation, defects in workmanship and/or materials) or contractor's presence or activities conducted performing the work (including the negligent and/or willful acts, errors and/or omissions of contractor, its principals, officers, agents, employees, vendors, suppliers, contractors, subcontractors, anyone employed directly or indirectly by any of them or for whose acts they may be liable for any or all of them). Notwithstanding the foregoing, nothing herein shall be construed to require contractor to indemnify the indemnified parties from any claim arising from the sole negligence or willful misconduct of the indemnified parties. Nothing in this indemnity shall be construed as authorizing any award of attorney's fees in any action on or to enforce the terms of this contract. This indemnity shall apply to all claims and liability regardless of whether any insurance policies are applicable. The policy limits do not act as a limitation upon the amount of indemnification to be provided by the contractor. G. NOTICE Page132 PD Janitorial Services RFP 17-022 Any notice, tender, demand, delivery or other communication pursuant to this agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mall, postage prepaid, sent by facsimile communication, or via e-mail to the following persons: To City: Clerk of the Council City of Santa Ana 20 Civic Center Plaza (M-30) Santa Ana, CA 92701 Fax 714-647-6956 With courtesy copy to: [requesting division] To Contractor: [successful bidder] H. TERMINATION The City reserves the right to terminate the contract as follows: 1. In the event contractor fails or refuses to timely perform any of the provisions of this agreement in the manner required, or if contractor violates any provision of this agreement, contractor shall be deemed in default. City shall provide written notice of such default to contractor's project manager. Contractor shall cure said default within a period of [number] working days. If such cure is not completed in a timely manner, City may assess liquidated damages or terminate the agreement forthwith by giving written notice to contractor's project manager. City may, in addition to the other remedies provided in this agreement or authorized by law, terminate this agreement by giving written notice of termination. Contractor shall be responsible for all costs incurred by City, including replacement costs of equipment and labor required to provide service during contractor's default. In the event of such termination for cause, City shall pay contractor that portion of compensation specified in the agreement that is earned and unpaid prior to the effective date of termination. Contractor shall not be entitled to any compensation for lost profits it terminated for cause. 2. This agreement may be terminated without cause by City upon thirty (30) days written notice delivered to the contractor either personally or by mail. Upon termination, City shall pay to contractor that portion of compensation specified in the agreement that is earned and unpaid prior to the effective date of termination. 3. In addition to, or in lieu of, remedies provided in this agreement or pursuant to law, City shall have the right to withhold all or a portion of contractor's compensation for contract services if, in the judgment of the projects manager or designee, the level of service falls below appropriate standards and/or contractor fails to satisfactorily perform contract services. City shall have the right to retain funds withheld until the projects manager or designee determines that contract services are performed as well and as frequently as required by this agreement. I. CONTRACTOR OPTION FOR TERMINATION The contractor may request termination of the contract when conditions during the contract make it impossible to perform or when prevented from proceeding with the contract by act of God, by law or official action of a public authority or in the event on nonpayment by the City. Such request will require one -hundred eighty (180) days written notice prior to contract termination date requested. In the event of nonpayment of undisputed sums by the City, contractor shall give the City thirty (30) working days to cure the alleged breach. J. LIQUIDATED DAMAGES If the City determines that the contractor breaches its promise to provide services in compliance with the Terms and Conditions of applicable laws and regulations, and the specifications set forth above, it would be impracticable and extremely difficult to determine the damage to City arising from such breach. Therefore, in the event of contractor's breach, contractor shall pay to City the sum of [see narrative] for such breach, in addition to any cost, fines, etc. levied against the City. Page 133 PD Janitorial Services RFP 17-022 K. REMEDY FOR FAILURE TO PERFORM The Contractor may be called back to correct deficiencies in adherence to the General Specifications at no additional cost to the City. Response time should be as soon as possible, but shall be no more than two (2) hours from the receipt of the call during normal business hours. Hours not worked will be deducted from monthly payments if these hours are persistent, or if a quality control issue appears. Deduction for hours not worked does not constitute a waiver of the specifications or acceptance of the conditions of performance. Contractor's failure to perform under the term and frequencies specified herein may result in a reduction in the monthly payment due the Contractor, or termination of the contract. The types of reductions described below may, at the City's discretion and after notification to the Contractor, be imposed for any deficiencies and/or failures to provide remedies. Immediate response requires the Contractor to report to the job site to correct deficiencies from the previous night. The deficiencies shall be of such a nature as to warrant immediate correction and/or to negatively affect the enjoyment and/or use of the building. Deficiencies requiring immediate response are those that adversely affect the building's occupants. This may include, but not be limited to, failure to properly restock dispensers and/or to properly clean specified areas. Should the Contractor fail to respond as required to make corrections, the City may, at its sole discretion, deduct a portion of the payment for one day depending on the nature of the Infraction. Penalties may be assessed for each item missed on the cleaning schedule that does not require an immediate response; and failure to follow security procedures as outlined herein. City staff may, at periodic intervals, inspect before the start of the business day and note any deficiencies on a written checklist. The Contractor will be called and asked to make corrections based on the aforementioned list. Failure to make corrections before the next inspection will result in the Contractor being assessed one demerit per item left uncorrected. The accumulation of up to twenty demerits in any one calendar month may result in the Contractor being assessed a $100 penalty deduction from the monthly payment. Demerits exceeding twenty in one calendar month may result in a $500 penalty deduction from the monthly payment, and could result in termination of the contract. L. EMPLOYMENT OPPORTUNITIES FOR SANTA ANA RESIDENTS Contractor shall solicit and advertise employment opportunities to Santa Ana residents. The City shall inform the contractor of areas to publicize recruitment opportunities, such as work centers and community centers. Such effort and procedure will be provided to the City for review. M. EMPLOYMENT OF DISPLACED SANTA ANA WORKFORCE When applicable, the contractor shall extend offers of employment to any displaced City of Santa Ana employee for a minimum of one (1) year and at a rate commensurate to his/her last base salary amount as an employee of the City of Santa Ana. Thereafter, the contractor may pay according to the contractor normal pay structure. Contractor costs should be amortized over the [number] year contract period. N. COMPLIANCE WITH APPLICABLE LAWS AND REGULATIONS 1. Contractor shall perform all requirements under this contract in strict observance of and in compliance with all applicable environmental, traffic, safety and any other laws, regulations, ordinances, codes and any other legislative or statutory requirements. 2. Contractor warrants that the performance of services under this contract shall be compliant with the current requirements of the [applicable & relevant statutes and/or regulations] and as it may be amended or updated throughout the term of this contract. O. ASSIGNMENT Page134 PD Janitorial Services RFP 17-022 Inasmuch as this contract is intended to secure the specialized services of contractor, contractor may not assign, transfer, delegate or subcontract any interest herein without the prior written consent of City and any such assignment, transfer; delegation or subcontract without the City's prior written consent shall be considered null and void. P. JURISDICTION —VENUE This contract has been executed and delivered in the State of California and the validity, interpretation, performance and enforcement of any of the clauses of this contract shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this contract. Q. FINES The contractor shall be liable for all violation fines levied against the City by federal, state, or local agencies with regulatory authority related to contractor provided services. R. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST: MARIA D. HUIZAR Clerk of the Council APPROVED AS TO FORM: SONIA CARVAHALO City Attorney By: Assistant City Attorney RECOMMENDED FOR APPROVAL: [Department Executive Director] CITY OF SANTA ANA GERARDO MOUET Acting City Manager CONTRACTOR: [Agency] Tax ID# Page135 PD Janitorial Services RFP 97-022 EXHIBIT F CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR JANITORIAL SERVICES PROPOSERS CERTIFICATION and PROPOSAL ITEM PRICING Certification - I certify that I have read, understand and agree to the terms and conditions of this Request for Proposals. I have examined the Scope of Services (Exhibit A) and am familiar with the scope of work locations. I am familiar with all the existing conditions and limitation that may impact work requests. 1 understand and agree that I am responsible for reporting any errors, omissions or discrepancies to the City for clarification prior to the submission of my proposal. Proposal Item Price - Pricing shall be based on services described in the scope of services. Pricing to be itemized and submitted on form identified as Exhibit C. Fee must be inclusive of all costs, including but not limited to, direct and indirect costs for labor, overhead, incidental supplies, travel, mileage, and fuel. Any special materials will be purchased by the contractor only after discussed and authorized by the City projects manager or designee in writing. Tel: Fax LEGAL NAME OF COMPANY PHONE AND FAX NUMBERS BUSINESS ADDRESS PRINTED NAME OF AUTHORIZED AGENT TITLE SIGNATURE OF AUTHORIZED AGENT DATE E-MAIL ADDRESS FEDERAL ID NUMBER (IF APPLICABLE) CONTRACTOR LICENSE NUMBER (IF APPLICABLE) THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NON -RESPONSIVE. Page136 PD Janitorial Services RFP 17-022 EXHIBIT G CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR JANITORAL SERVICES REFERENCES List and describe in full the contracts performed by your Firm which demonstrate your ability to provide the supplies, equipment or services included in the scope of the proposal specifications. Attach additional pages if required. The City reserves the right to contact each of the references listed for additional information regarding your firm's qualifications. Reference 1 Customer Name: Contact Ind Contract Amount: Description of supplies, equipment, or services provid Reference 2 Phone Number: Fax Number: Year(s): Customer Name: Contact Individual: Contract Amount: Description of supplies, equipment, or services provided: Reference 3 Customer N Address: Phone Number: Fax Number: Year(s): Contact Individual: Phone Number: Fax Number: Contract Amount: Year(s): Description of supplies, equipment, or services provid THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NON -RESPONSIVE. Page137 PD Janitorial Services RFP 17-022 EXHIBIT H CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR JANITORIAL SERVICES PROPOSER'S STATEMENT Proposer understands and agrees that this written RFP (or any part thereof specifically designated and accepted by the City of Santa Ana, hereinafter City) shall constitute the entire agreement between proposer and the City only after it has been accepted by the City Council, endorsed by the Clerk of the Council with her signature and official seal noting hereon the action of approval of the Council, signed by the Executive Director or his duly authorized agent, and signed by the City Attorney, denoting his approval of the form of this document, and its execution, and when it or an exact copy of it has been either delivered to proposer or deposited with the United States Postal Service properly addressed to the proposer with the correct postage affixed thereto. Proposer further agrees that upon delivery (as defined above) of the accepted agreement he/she will furnish City all required bonds and certificate of liability insurance within ten (10) days (excluding Saturdays, Sundays and City's legal holidays), or the funds, check, draft, or proposer's bond substituted In lieu thereof accompanying this proposal shall become the property of the City and shall be considered as payment of damages due to the delay and other causes suffered by City because of the failure to furnish the necessary bonds and because it is distinctly agreed that the proof of damages actually suffered by City is difficult to ascertain; otherwise said funds, check drafts, or proposer's bond substituted in lieu thereof shall be returned to the undersigned. Proposer understands that a proposal is required for the entire work, that the estimated quantities set forth in the RFP schedule are solely for the purpose of comparing proposals, and that final compensation under the contract will be based upon the actual quantities of work satisfactorily completed. All terms contained in the specifications, the certification of nondiscrimination by contractors, and the required insurance certificates are to be incorporated by reference into this agreement and are made specifically as part of this RFP. Name Authorized Signature Printed Name Date THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. Page 138 PD Janitorial Services RFP 17-022 EXHIBIT I CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR JANITORIAL SERVICES CERTIFICATION OF NONDISCRIMINATION BY CONTRACTOR The undersigned contractor or corporate officer, during the performance of this contract, certifies as follows: The contractor shall net discriminate against any employee or applicant for employment because of race, color, religion, sex, or national origin. The contractor shall take affirmative action to ensure that applicants are employed, and that employees are treated during employment without, regard to their race, color, religion, sex, or national origin. Such action shall include, but not be limited to, the following: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. The contractor agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided setting forth the provisions of this nondiscrimination clause. 2. The contractor shall, in all solicitations or advertisements for employees placed by or on behalf of the contractor; state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. 3. The contractor shall send to each labor union or representative of workers with which he has a collective bargaining agreement or other contract or understanding, a notice to be provided advising the said labor union or workers' representatives of the contractor's commitments under this section, and shall post copies of the notice in conspicuous places available to employees and applicants for employment. 4. The contractor shall comply with all provisions of Executive Order 11246 of September 24, 1965, and of the rules, regulations, and relevant orders of the Secretary of Labor. 5. The contractor shall furnish all information and reports required by Executive Order 11246 of September 24, 1965, and by rules, regulations, and orders of the Secretary of Labor, or pursuant thereto, and will permit access to his/her books, records, and accounts by the administering agency and the Secretary of Labor for purposes of investigation, to ascertain compliance with such rules, regulations, and orders. 6. In the event of the contractor's noncompliance with the nondiscrimination clauses of this contract or with any of the said rules, regulations, or orders, the contract may be canceled, terminated, or suspended in whole or in part and the contractor may be declared ineligible for further government contracts or federally assisted construction/services contracts in accordance with procedures authorized in Executive Order 11246 of September 24, 1965,and such other sanctions may be imposed and remedies Invoked as provided in Executive Order 11246 of September 24, 1965, or by rule, regulations, or order of the Secretary of Labor, or as otherwise provided by law. 7. The contractor shall include the portion of the sentence immediately preceding paragraph 1 and the provisions of paragraphs 1 through 7 in every subcontract or purchase order unless exempted by rules, regulations, or orders of the Secretary of Labor issued pursuant to Section 204 of Executive Order 11246 of September 24, 1965, so that such provisions will be binding upon each subcontract or purchase order as the administering agency may direct as means of enforcing such provisions, including sanctions for noncompliance; provided, however, that in the event the contractor becomes involved in, or is threatened with, litigation by a subcontractor or vendor as a result of such direction by the administering agency, the contractor may request that the United States enter into such litigation to protect the interests of the United States. 8. Pursuant to California Labor Code Section 1735, as added by Chapter 643 Starts. 1039, and as Page139 PD Janitorlal Saivices RFP 17-022 amended, no discrimination shall be made in the employment of persons because of race, religious creed, color national origin, ancestry, physical handicaps, mental condition, marital status, or sex of such persons, except as provided in Section 1420, and any contractor violating this section is subject to all the penalties imposed for a violation of the chapter, Firm Name Authorized Signature nted Name Title Date THIS AREA LEFT BLANK INTENTIONALLY THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. Page140 PD Janitorial Services RFP 17-022 EXHIBIT J CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR JANITORIAL SERVICES RESPONSIBLE PROPOSER— SUPPLEMENTAL QUESTIONNAIRE How many years has your organization been in business in California as a contractor under your present business name and license number? years Note: If you performed same business under a different business name with same ownership and operation management and changed name due to, but not limited to, bankruptcy, loss, or license, please complete an additional and separate questionnaire, 2. What is your firm's average gross revenue for the last three years? $ 3. Is your firm currently the debtor in a bankruptcy case? ❑Yes ❑No If "yes," indicate the case number, bankruptcy court, and the date on which the petition was filed. Case Number Bankruptcy Court Date Filed Was your firm in bankruptcy any time during the last five years? (This question refers only to a bankruptcy action that was not described in answer to Question 3, above.) ❑Yes ❑No If "yes," indicate the case number, bankruptcy court, and the date on which the petition was filed. Case Number Bankruptcy Court Date Filed Has any California State License Board License held by your firm or its responsible managing employee, or responsible managing officer, been suspended within the last five years? ❑Yes ❑No At any time in the last five years, has your firm been assessed and paid liquidated damages after completion of a project, under a services contract with either a public or private owner? ❑Yes ❑No Has your firm ever defaulted on a contract? ❑ Yes ❑ No If "yes," explain on a separate page. 8. In the last five years has your firm, or any firm with which any of your company's owners, officers or partners was associated, been debarred, disqualified, removed, or otherwise prevented from bidding on, or completing, any government agency project for any reason? ❑ Yes ❑ No If "yes," explain on a separate page. State the name of the organization debarred, the year of the event, the owner of the project, and the basis for the action. In the past five years, has any claim against your firm concerning your firm's work on a project, been filed in court or arbitration? ❑ Yes ❑ No If "yes," on a separate page Identify the claim(s) by providing the project name, date of the claim, name of the claimant, the name of the entity the claim was filed against, a brief description of the nature of the claim, the court and case number, and a brief description of the status of the claim (pending or, if resolved, a brief description of the resolution.) Page141 PD Janitorial Services RFP 17-022 10. In the past five years, has your firm made any claim against a project owner concerning work on a project or payment for a contract, and filed that claim in court or arbitration? ❑ Yes ❑ No If "yes," on a separate page identify the claim(s) by providing the project name, date of the claim, name of the claimant, the name of the entity the claim was filed against, a brief description of the nature of the claim, the court and case number, and a brief description of the status of the claim (pending, or if resolved, a brief description of the resolution.) 11. At any time during the past five years, has any surety company made any payments on your flrm's behalf as a result of a default, to satisfy any claims made against a performance or payment bond issued on your flrm's behalf in connection with a project, either public or private? ❑ Yes ❑ No 12. In the last five years, has any insurance carrier, for any form of insurance, refused to renew an insurance policy for your firm? ❑ Yes ❑ No 13. Has your firm or any of its owners, officers, or partners ever been liable in a civil suit, or found guilty in a criminal action, for making any false claim or material misrepresentation to any public agency or entity? ❑ Yes ❑ No 14, Has your firm or any of its owners, officers or partners ever been convicted of a federal or state crime of fraud, theft, or any other act of dishonesty? ❑Yes ❑No If "yes," identify on a separate page, the person or persons convicted, the court case and number, the crimes and the year convicted. 15, If your firm was required to pay a premium of more than one percent for a performance and payment bond on any project(s) on which your firm worked at any time during the last three years, state the percentage that your firm was required to pay. If you wish to do so, you may provide an explanation for a percentage rate higher than one percent. % 16. During, the last five years, has your firm ever been denied bond credit by a surety company, or has there ever been a period of time when your firm had no surety bond in place during a project when one was required? ❑ Yes ❑ No 17. Has Cal -OSHA cited and assessed penalties against the contractor or its associates for any "serious," "willful" or "repeat" violations of its safety or health regulations in the past five years? ❑ Yes ❑ No (Note: If you have filed an appeal of a citation, and the Occupational Safety and Health Appeals Board has not yet ruled on your appeal, you need not include information about it.) If "yes," on a separate page describe the citations, the party against whom the citation was made, date of citation, nature of the violation, project on which the citation was issued, owner of the project, and the amount of penalty paid, if any. State the case number and the date of any OSHAB decision. 18. Has the Federal Occupational Safety and Health Administration cited and assessed penalties against the contractor or its associates in the past five years? ❑ Yes ❑ No (Note: If an appeal of the citation has been filed and the Appeals Board has not yet ruled, or there is a court appeal pending, you need not include information about the citation.) If "yes," on a separate page describe the citation, the party against whom the citation was made, date of citation, nature of the violation, project on which the citation was issued, owner of project, and the amount of penalty paid, if any. State the case number and date of any decision. Page142 PD Janitorial Services RFP 17-022 19. During the last five years, has there been more than one occasion in which the General contractor or its associates have been penalized or required to pay back wages for failure to comply with the federal Davis -Bacon prevailing wage requirements? ❑ Yes ❑ No If "yes," on a separate page, describe the violator, nature of each violation, name of the project, date of its completion, the public agency for which it was constructed, the number of employees who were initially underpaid and the amount of back wages and penalties that were assessed. THIS AREA LEFT BLANK INTENTIONALLY THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE, Page143 PD Janitorial Services RFP 17-022 EXHIBIT K CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR JANITORIAL SERVICES NON -COLLUSION AFFIDAVIT NON -COLLUSION AFFIDAVIT (Title 23 United States Code Section 112 and Public Contract Code Section 7106) To the CITY OF SANTA ANA: In accordance with Title 23 United States Code Section 112 and Public Contract Code 7106 the proposer declares that the proposal is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the proposal is genuine and not collusive or sham; that the proposer has not directly or indirectly induced or solicited any other proposer to put in a false or sham proposal, and has not directly or indirectly colluded, conspired, connived or agreed with any proposer or anyone else to put in a sham proposal, or that anyone shall refrain from bidding; that the proposer has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the proposal price of the proposer or any proposer, or to fix any overhead, profit, or cost element of the proposal price, or of that of any other proposer, or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract; that all statements contained in the proposal are true; and, further, that the proposer has not, directly or Indirectly, submitted his or her proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid, and will not pay, any fee to any corporation, partnership, company association, organization, bid depository, or to any member or agent thereof to effectuate a collusive or sham proposal. Note: The above non -collusion affidavit is part of the submitted proposal. Signing this proposal on the signature portion thereof shall also constitute signature of this non -collusion affidavit. Proposers are cautioned that making a false certification may subject the certifier to criminal prosecution. Signed Printed Name State of California, County Subscribed and sworn to (or affirmed) before me on this day of—, 20 , by having proved to me on the basis of satisfactory evidence to be the person(s) who appeared before me. Notary Public Signature Notary Public Seal THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. Page144 PD Janitorial Services RFP 17-022 EXHIBIT L CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR JANITORIAL SERVICES SAMPLE ADDITIONAL INSURED ENDORSEMENT FOR COMMERCIAL GENERAL LIABILITY POLICY Insurance Company This endorsement modifies such insurance as is afforded by the provisions of Policy # r elating to the following: The City of Santa Ana, 20 Civic Center Plaza, Santa Ana, California 92701; its officers, employees, agents, volunteers and representatives are named as additional Insured ("additional insured") with regard to liability and defense of suits arising from the operations and uses performed by or on behalf of the named insured. 2. With respect to claims arising out of the operations and uses performed by or on behalf of the named insured, such insurance as is afforded by this policy is primary and is not additional to or contributing with any other insurance carried by or for the benefit of the additional insured. This insurance applies separately to each insured against whom claim is made or suit is brought except with respect to the company's limits of liability. The inclusion of any person or organization as an insured shall not affect any right which such person or organization would have as a claimant if not so included. 4. With respect to the additional insured, this insurance shall not be cancelled, or materially reduced in coverage or limits except after thirty (30) days written notice has been given to the City of Santa Ana, 20 Civic Center Plaza, Santa Ana, California 92701. (Completion of the following, including countersignature, is required to make this endorsement effective.) Effective , this endorsement form as a part of Policy# Issued to Countersigned Named of Insured Authorized Representative SAMPLE ONLY Page145 PD Janitorial Services RFP 17-022 0 Exhibit B tz-51". 17 RFP 1 -022 Janitorial Services ForSanta Ana Police Departmetit Cover Letter ... . ........................ . ...... . ..... . ... 1 Company at a Glance . . . ....................................... . ...................... 2.3 CompanyProfile .................... . ..... ......... . . ................................. 4 Organization of Work Team ... . .. . . . . .. ........ . . . . 5 o Assigned Personnel and Work Experience 6 o Key Personnel Resumes ................................................... 7-8 Project Conununioation Flow. . ............... ........... ....... ................ 9.10 Implementation Plan ........ . . ....... .......... . ....... . ........................... 11-13 WorkPlan............................................................................ 14-20 Required corms Exhibit C — Price Summary Form, (Included on Seyorate Envelope as requested oil Section 8.0 "Price Proposal" of.RFP # 17-022) Exhibit F --.Proposers Certification and Proposal Klein Pricing Exhibit G — Offerors References Exhibit H -- Proposers Statement Exhibit I — Certification of Nondiscrimination by Contractor Exhibit T — Responsible Proposer — Stipp] emental Questionnaire Exhibit K — Non -Collusion Affidavit Addendum No. 1 Revised Addendum No. 1 March 13, 2017 Liz Emiquez, Property & Facilities Supervisor City of Santa Ana Purchasing Department M-16 20 Civic Center Plaza RM 429 Santa Ana, CA 92701-4058 Ile: RFP 17-022 Janitorial Services Dear Liz, As the incumbent contractor, we would like to thank you for allowing Santa Fe Building Maintenance the opportunity to prepare a proposal to keep providing janitorial services for the City of Santa Ana Police Department. We acknowledge the receipt of all addenda as well as having the ability and frnancial commitment to fulfill the requirements specified in the RFP 917-022 Janitorial Maintenance Services for The City of Santa Ana Police Department, In addition, we certify that the only person, persons, company, or parties interested in the proposal as principals are named therein, that the proposal is made without collusion with any other person, persons, company, or parties submitting a proposal; that it is in all respects fair and in good faith without collusion or fraud, and that the signer of the proposal has full authority to bind the proposer, Located at IS644 Palomino Dr. Chino Hills, CA 91709, Santa Fe Building Maintenance is an independently owned and operated company that is certified, as a small business with the State of California. Santa Fe Building Maintenance as been providing janitorial service to Southern California cities since 1975. Our experience and the ability to manage our level of work, sets us apart from most companies. We have a history of working effectively with counties and government facilities, acid are a trusted provider of high quality janitorial service's, The individual authorizod to make representations for the firm., sign on behalf of Santa Fe Building Maintenance, and to bind a contract is Irineo Nuno, General Manager. I can be contacted by telephone or by email: 15644 Palomino Drive Chino Hills, C.A. 91709 Tel: (909) 606-2756 Fax: (909) 606-6469 E-mail: Irinee c,santafeblclmaint.eom We look forward to the continuous opportunity of being a trusted mud valued partner in improving and maintaining the appearance of your building. Sinceerrely, Irineo Nuno General Manager Name: Santa Fe Building Maintenance Address: 15644 Palomino Dr. Chino Bills, CA 91709 Telephone; (909) 606-2756 / 1 (877) 782-323 TOIL Free Fax; (909)606-6469 Website: www.santa eebldmaint.com Legal Status Sole Proprietor Inception year: 1978 Year in Business 39 Service Areas^ San Bernardino County ® Orange County Riverside County Los Angeles County Ventura County w San Diego County I Client Secrors: N Government Facilities ■ Transportation ■ Commercial Buildings M Industrial G& Manufacturing " Private Facilities " Entertainment K Healthcare Facilities ® Bmildng & Financial Services 2 Building Types: Offirces, Libraries, City halls, Factories, Schools, Churches, Shopping Centers, Court Buildings, Warehouses, Transport, Public & Private Government Facilities, along with other types. General Services: Cleaning Service . Floor Maintenance Services 0 Window Cleaning Services 4 Carpet Cleaning Services a Blind Cleaning Services Carpet Steam Cleaning Services Special Service: Pressure Washing Service Solar Panel Cleaning 24-hour Emergency Custodial Services Headquartered in the City of Chino Hills, Santa Fe Building Maintenance has been conducting its business o'fproviding professional custodial services for over 37 years. It is at this location in which customer service, sales, marketing and administrative efforts are conducted, as well as the enforcement and administration of all contractual performances. Currently Santa Fe Building Maintenance is registered with the State of California Department of General Services as a Small Business in addition to being a minority women owned business. Founded in 1978, Santa Fe has been serving Southern California for the past three decades. Armed with years of experience, we have developed a clear understanding of the specific requirements and objectives of quality custodial services. Santa Fe Building Maintenance is a full -service budding maintenance company. We specialize in daily custodial services, carpet & floor cleaning services, window washing, upholstery cleaning, pressure washing, stone floor cleaning, and parking lot cleaning services primarily for government contracts. Our service standards are kept high with our unique personal training of each employee and our dedication to service our clients needs, Santa Fe's mission is to add value to the organizations we serve. This commitment is exemplified by our intensive employee -training curriculum that emphasizes Total Customer Satisfaction. Our training programs ensure that all employees develop a proactive attitude, role and work emphasis focused on customer satisfaction. In addition, Santa Fe is dedicated in developing and utilizing the most up to date cleaning procedures along with the newest technological equipment, as well as automating many manual procedures in order to improve each of its' employee's productivity in clearing, Santa Fe Building Maintenance is a small, independently woman owned A- t business, which provides professional cleaning services to various privately --,Addfl� r# owned companies and government facilities. Since its establishment in 1978 Santa Fe Building Mmatenance has been a choice provider of quality services for government and private companies throughput Southern t California for almost half a century, st e:y, .µelF P M ,t'YjN �- With its strong connectioato Southern California, Santa Fe currently services " The San Bernardino County 303 Building for which has been providing services since 2007, and other prominent clients such as City of Vernon, City of Santa Ana Police .Department, City of Huntington Park, and South Coast Air Quality Management District (AQMD) among others. (Please refem to the "Reference " seetlon of this package for more inforrncttion) Santa Fo Building Maintenance currently employs more than 63 dedicated full-time staff, professional supervisors and maintenance personnel, who can meet our client's every demand and quality standards. Under the current management, innovation and entrepreneurial leadership have allowed. the company to grow into a thriving, quality maintenance service provider, Our strengths include, flexibility and adaptability of our services, the strong work ethic requested, of our employees, our .in-depth management and administrative support: for field .personnel and the honesty and integrity of all company staff. With these strengths, we .have created a trained loyal workforce with the skills to provide quality service that is consistent and dependable. Santa Fe currently services and provides professional custodial services to more than 2 million square feet of government facilities and of private commercial office space daily. Santa Fe prides itself in that it has never been debarred from a, contract and that no contract has ever been canceled due to the lack of quality of its services. 'rho company: management staffs, with over 80 plus years of combined experience inthejanitoriat and maintenance field, help design the techniques, procedures and approach of all work plants. They implement their experience along with a previously written plan of approach and procedures to enhance and ensure [list all facets of a current project are successfully completed on a'tirnely manner. While there are currently several companies that provide janitorial services, SantaFe distinguishes'from the otho'rs on the professionalism and experience that Santa Fe requires from, all its' field employees, office staff, and supervisors. Being a small business, we put greater care an emphasis on the quality of our work and the supervision of our employees. What differentiates Santa Fe from the competition is our commitment to provide more than just "a service" to Our clients, Santa Fe Building Maintenance has the financial capability and is currently in good financial standing, as there are no pending mergers, no bankruptcy, no pending litigations, and no office closures. We have a history of working effectively with counties and government facilities, and are a trusted provider oFhigh quality janitorial services. Santa Fe complies with all federal, state and city, labor laws that may pertain to our kind of work, We fully wrderstand the goal that the City of Santa Ana Police Department has set for this project and are fully aware of the specifications. The following list describes the responsibility and experience of everyone assigned to the City of Santa Ana Police Department. Maria Dolores Ortiz Responsible for monitoring mid maintaining clean a building 1. year of experience with tivu out die day operntiona ogre City of Santa Aura Police Santa ea Sf exp Mae with Day -porter Department. He/she are alau on call for cleaning requests and 6 are responsible for responding to emergency cleaning as directed by facility management. Santa Fe BUILDING MAINTENANCE Guadalupe Medina is the carrent owner of Santa Fe'Building Maintonance; a company that leas been providing janitorial services to Southern California for over 37 years. With 35 years of experience on the janitorial field., .Mrs. Medina has been able to lead her company into a thriving, quality maintenance service provider, Before Santa Fe Building Maintenance, Mrs, Medina was a proven supervisor and account manager in the janitorial ,Field. With liar leadership, management, innovation and entrepreneurial leadership have prospered and flourished with the Proven ability to Manage and Supervise Effective communicator and coordinator in multi -department settings. Well versed in the management subjects as well as the technical aspects of janitorial services. Extensive experience in Customer Service and Account Management, Skilled in Company Operations, Stuff and Product management Ability to train, motivate and educate employees. Ed Building Maintenance: 1980 - 1998 35 years ago, .Mrs. Medina started her career in the cleaning industry with Ed Building Maintenance. Tier first position was as a general cleaner where she learned all. the skills that pertain to the janitorial field, Working her way thru the company chain of command, Guadalupe was promoted to Supervisor with in a couple of years and was placed in charge of supervising night cleaning personnel. Diamond Contract Services: 1998 - 2012 Employed has Site-Stpervisor and Project Manager ofall cleaning operations at the South Coast Air Quality Management District (AQMD). Santa Fe Building Maintenance: 2001—Present Date Obtained ownership of Santa Fe Building Maintenance. Continued to work as a project manager while managing and growing her own Through her experience obtained over years of working on the janitorial field, Guadalupe has learned al I aspects of the industry and the level of service, duality and cost management customers expect from a cleaning company, Irinoo Nuno has been with Santa Fe Building Maintenance for(9) Nine years. Currently Mr, Nuno is the General Manager of Santa Fe Building Maintenance. His experience on the janitorial field goes back for more than 30 years, He, along with Gilbert, will be overseeing the daily operations of the project. The following are the qualifrcations that make him suitable for this project More recently, Irineo as been certified and, tested by Environmental Outsource hte. on Bloodborne Pathogens, Asbestos Hazard Awareness, and on the Injury & Illness Prevention Program. (C'opy rf arer 001us aunilable upon requ at) Proven ability to Managed and Supervise Window, Floor and Carpet cleaning expert Extensive experience in Customer Service, Account Management, Training, and Cleaning Services. Skilled in Company Operations, Staff and Product management Ability to train, motivate and educate employees .Advanced Building Maintenance: 20 years ago, Mr. Nuno started his career in the cleaning industry with Advanced Building Maintenance. His first position was as a general cleaner where lie learned all the skills that pertain to the janitorial field. Working his way thin the company chain of command, Irineo was promoted to District Supervisor with ha a year and was placed in charge of supervising 70 employees and 40 janitorial accounts. Santa Fe Building Maintenance: Currently Mr. Nuno is the General Manager of the company. His hands-on attitude of personally supervising all current accounts with the company has made our supervision. and quality control programs one of the best. Although his job does not include doing work on the field, customers would usually see him helping his staff finish a job or supervising a request or trouble call personally, ensuring that tho j ob is done correctly, Although frineo has work for'ote company other than Santa Fe, Mr. Nuno has the on the job experience that other supervisors might not have, Through his experience obtained over years working on'the janitorial veld, he has learned all aspects of the industry and the level of quality customers expect from a cleaning company, In addition to the know-how that Irineo possess, his on the job experience along with Gilbert's management experience would make a success of this project, 44 19�y 1 �y Santa Fe Building Maintenance will support its staff providing services for the 'Police, Department, via the following guide of coirununication City of Santa Ana Police Department Assign Representative Santa Pc Building Maintenance COULrut AdIniraistruta & ProIect ,Supervisor; Srineo Nuno On -site Su rervisor; Carlo A. Ortiz ... Santa & IgUILDING p%n &w MAIriYi'F.IVAWCt% Santa Fe Building Maintenance Management Support • Logistics &Snppty • Training • Quality Control • operational Management • Human Resources • Fmergency Response • AccounUCW:re t Supervisor Cleanine, Crew Personnel who will perform all the Daily Services for the City of Santa Ana Police Department., • Maria Dolores Ortiz - Pay -Porter • Reyna Paz Perdomo - Janitor • Maria Elena. Avila - Janitor • Eugenio 7esus Robles - Janitor • Maria Carolina Cervantes - Janitor • Pablo Segovia - Janitor • Martha A. Coronado- gSan'tor • Jesus Mendez Zaragoza — 8 ec� tatty Crew • Margarita Estrada - Janitor Following the above guide of communication flow chart, Santa Fe Building Maintenance will provide cell -phone numbers of project supervisor(s) and contract administrator(s), to the City of Santa Ana Police Department assigned representative. The company field communicationwill be conducted as follows: 1. Santa Fe's project supervisor acid/or office personnel will contact On -site lead janitors via cell -phone or in person, 2. On -site lead janitors will pass on orders to rest of field personnel. (Note: For emergency purposes, all employees must provide a home -phone or cell -phone nlnnber where themselves or a family member can be reached while on or out of work site.) a Effective communication is one of the most important factors contributing to the success of a project. Cell Phones & Smart Phones are used by Santa Fe Building Maintenance as the main system to communicate between onsite cleaning crews, shift leads and management, the office email, telephone and fax numbers are also made available to the field staff for them to communicate with management, although face to face interaction between management and field crews is always encouraged, This modo of communication will also be made available to the City of Santa Ana Police Department, Cell phone numbers and emails to the Project Supervisor and Contract Administrator will be made available to the City Designated Representative once contract is awarded. The following steps will help ensure that constant and effective communication is accomplished with the City of Santa Ana Police Department, Meetings Santa Fes' account Supervisor will meet with the City Designated Representative upon request or upon a schedule already set and mutually agreed to. Meetings are often the most effective way to effectively communicate with customers as well as to distribute information to project staff. Ongoing Service- (telephone calls, email, voicemail) Occasionally our main office staff may call the City Designated Representative to check and ensure service satisfaction. Our client satisfaction is important in continuing to provide a great experience and good customer service. Company Reports Reports will be used to analyze the performanca of services being provided and the performance of employees. These reports will allow Santa Fe to collect important data such as quality of work, supply Inventory and employee performance. The Reports would allow Santa Fe to improve the services being provided, employee perfonnance and supply purchasing, The following are just some of fie information that Santa Fe collects to improve and rate service performance: a Quality Inspections Reports m Employee Performance Reports a Inventory Reports Y Customer Feedback Contact Us Lastly, if the City Designated Representative ever have issues with the cleaning service or senses a problem, our Main Office staff will be available to discuss ]its concerns and issues as well as to provide him/her with a solution. Note: Our company website wvvw.santafebldmairlt.corn is also available for anyone who would like to contact Santa Fe Building Maintenance with regards to any matter. 10 I s � �' � � � III�IM� :. ill II� ��, ��II ��• ; 4. j r FFF As the incumbent contractor, Santa Fe Building Maintenance currently has the equipment, personnel, and work plan in place, to continue providing janitorial services to the City of Santa Aria Police Department without interruptions. The major portion of any janitorial service program would be to support personnel who directly provide the cleaning services. Santa Pe Building Maintenance Implementation Plan is designed to provide an equitable distribution of available resources for the City of Santa Ana Police Department in accordance with the Scope of Work Plan. Considering the City's facilities and custodial requirements, current research in best practices, input from field staff members and other variables, the primary objective in Santa Fe's Implementation Plan is to properly distribute all available resources and to provide the most effective and efficient custodial cleaning program possible, Below are the resources that will be needed to proceed with the execution of the project. These resources include; Human &§Mirces Personnel will be assigned in accordance with requirements of City as requested on Section 2.0 Staffing of the REP 17-022. Following these requirements, Santa Fe will provide the following staffing: The Project Supervisor will have the overall responsibility for the oversight and management of the project. It will be has responsibility to ensure that the stages of Contract Administrator 1 the project are being eompletod by managing and directing all project phases and & Project Supervisor porsonnol while maintaining constant corrininoticatiott with the facility Designated Representative. The Oil -site Supervisor will have the responsibility for the day to day management of the cleaning personnel. It will be his responsibility to ensure that all activities On -site Supervisor I detailed in the Scope of Work are completed. He/she will salve as the on -site point of contact for all cleaning personnel. Genera( Cleaning General Cleaning. Personnel will have the responsibility for executing the cleaning 7 program, providing all required Daily & Weekly cleaning services to achieve goals Personnel (janitor) of maintaining a Glean facility Day -potter ' Personnel will have the responsibility for providing cleaning services Day Porter Personnel l during the normal hours of operation for the Police Department, His/her responsibilities will bethe same as the General Cleaning personnel, Specialty Cleaning Specialty Cleaning' Personnel w l have the responsibility for providing advanced Personnel (Floor, Carpet 1 floor care duties to include stripping, dressing, buffing and waxing of hard floors, & Windows, etc.) carpet extraction and shampooing maintenance, and other projects as assigned. haawnnetxt Required equipment will be assigned in accordance with requirements of City as requested on Section 5.1 Equipment & Supplies Furnished by Proposer of the RFP 17-022, Following these requirements, Santa Fe will provide the following equipment: Schedule and Responsibilities The General Cleaners will be responsible for the daily sei vice of all facilities. The cleaning schedule for the each of the facilities/areas will be as follows: e Police Department - Jail Facility (Areas 7(Seven Days per Week) Monday - Sunday, clean between listed on Section 5A.1 of the RFP) 6:00ain and 10.30pm. Including holidays. Police Department - Day Use Areas 5(Five Days per Week) Monday - Friday, clean between Areas fisted on. Section 54.2 of the RFP) 5:30am and 2:30 m. Excluding holidays Police Department --High Use Areas 7(Seven Days per Week) Monday - Sunday, clean between (Areas listed on Section 5±3 of the RFP) 0 m and 10:30pm. Including holidays, Police Department— General Areas 5(.Five Days per Week) Monday - Friday, clean between (Areas listed on Section 5AA of the RFP) ZOOpm and 10:30 m, Excluding holidays Southeast Substation 3(Three Days per Week) Mondays, Wednesdays and Fridays — Hours for this site will be arranged with the City of Santa Ana Police Department Assigned Representative Westend Substation 3("Phree Days per Week) Mondays, Wednesdays and Fridays —Flours for this site wilt be arranged with the City of Santa ______ Ana Police 2e2La,�tment Assi ned Representative 12 Staffing levels .for Monday through Friday janitorial maintenance are one (1) On -site Supervisor, working eight (8) hours each day, (6) full time janitorial personnel, all working eight (8) hours each day, and three (3) Part -Time janitorial personnel, working four (4) hours each day, Weekends and Holidays staffing levels are three (3) janitorial personnel, all working (8) hours each day. There shall be (2) full-time staff. assigned to the morning shift and (5) full-time staff assigned to the afternoon shift. All full-time staff assigned to Monday -Friday Resoonsibilities Santa Fe will assign a Project Supervisor specifically for the City of Santa Ana Police Department. The Project Supervisor will oversee and manage the overall aspect of the services specified in the RFP 17.022. The Project Manager will oversee the entire operation of the project including human resources, equipment, supplies, insurances, etc. The Project Supervisor will also be responsible for ensuring quality standards and compliance with the City's cleaning specifications, by performing random site inspections, and monitoring employee performance. The staffing hours for the Project Manager will not be set so that random quality control visits can be performed. Under the supervision of the Project Supervisor Santa Fe will also have assigned an On -site Supervisor who will manage the cleaning staff and sure that cleaning services are completed, The On-sito supervisor will be the main point of contact for all cleaning personnel at the facility, allowing for better communication between Santa Fe's Management and field personnel The General Cleaners will world as a team that would be responsible for servicing the facilities following the maintenance standards establish by the City of Santa Ana Police Department, .Each of the technicians will be responsible for different areas on the facilities, which at the end of each working day would be the responsibility of the On -site Supervisor to check and ensure the tasks are completed. There will be oversight over the overall performance of the On -site Supervisor and General Cleaners by the Project Supervisor who will make periodic and/or random visits to the facility. Any deficiencies of the quality standards that are found, will be the responsibility of the On -site Supervisor to ensure the deficiencies are corrected in a. timely manner. Failure from the team to correct defini encies in a reasonable amount of time would result on a disciplinary action by Santa Fe which can include warning, suspension, and or termination. Any vacation, sick days or absences of personnel either due to unanticipated emergencies or terminations will immediately be notify to the City Designated Representative by Santa Fe main office to record changes on contract personnel, Santa Fe will maintain at least one Emergency On - Call Staff that would have completed the same background and security screenings as regular staff, to cover absenteeism, suspensions, and or terminations. Existing world force hours might be extended for employees who are no working full time to cover absenteeism, suspensions, and or terminations. 13 Santa Fe Building Maintenance proposes to continue providing janitorial services to the City of Santa Ana Police Department facilities, has explained and required in accordance to the specifications listed in the RFF 91.7.022, Section 5.0 "Scope of Services, Equipment & Supplies", Santa Fe's approach to meet the required services will be by using the Zone Cleaning Approach. The Zone Cleaning Approach. will ensure that all work is performed per the contract requirements by properly managing cleaning personnel, supervision, reports and logs insuring that the facility is cleaned and maintained up to or above Smita Fe's and the Police Department service standards. The Zone Cleaning approach is based on realistic goals and on responsiveness & understanding of the specifications. Santa Fe will use this approach, has it's been vezy successful with other projects of similar magnitude, The Zone Cleaning Approach consists of olmilng personnel assigned to a task or an area in the facility. Each team member is responsible for the completion of work on its assigned tasks or Area. Benefits of Zone CleaninLy Zone cleaning, sometimes called area cleaning or route cleaning involves the assignment of a specific area to ajanitor, or in this case a facility. Since the janitor is responsible for all the cleaning activities in the area, he must be, fully knowledgeable in all areas of janitorial work and be familiar with all the daily tasks required to clean the facility. Equipment to .perform work must be available when required and the janitor must know how to operate this equipment offeetively. The primary benefit for zone cleaning is the awareness and familiarity of the janitor with every area of the assigned facility, as well as every building occupant. For this reason, a janitor can also be an effective security person, since strangers can easily be recognized and directed to their destination, or off the property as needed, The zone cleaner is responsible for every olea ring activity in the assigned area, any failure to provide good quality service can be easily be recognized and corrected since daily services can be attributed to the janitor responsible fw, that area " To achieve high 1©vel of quality sery cc, and to meet the Santa Avia Police Department requirements, Santa Fe will be using the Scope of Work provided on the RFP# 17-0 )?, which is as follows, 1.4 FACILITY CLEANTNS; DAILY Cleanina and Disinfecting of DrinkinLy Fountains and Sinks: Remove all obvious soil, streaks, smudges, eta, from the hardware, including the spouts and drain. After cleaning and disinfecting, the entire drinking fountain and/or sink (sink refers to all sinks in coffee rooms or lounges too) shall be free of streaks, stains, spots, smudges, scale, and other removable soil, Oil is not to be used to polish metal fixtures. If needed, lime away or a similar product shall be used to eliminate water build-up. Cleaning and Disinfecting of Wash Basins, Toilets, Urinals and Showers: Apply a germicidal detergent solution to all surfaces of wash basin, toilets, toilet seat hinges, ,pipes, urinals, showers and adjacent surfaces. Dry all metal surfaces of faucets, handles, valves, etc. Shower wall, floor and soap scum, mold and mildew shall be removed daily and drain screens cleaned of hair and lint, Oil is not to be used to polish metal fixtures. Cleaning of Entrance Mats: Remove moisture, wet or dry soil, and any debris from carpeted entrance mats. Ensure mats are properly positioned on the 'floor. Cleaning of Floor Drains: Clean all floor drains and remove corrosion and tarnish.. Vacuuming of Carnets: Remove visible and hidden soil and debris from the carpet surface and from within the carpet tile. Chairs, trash receptacles, power cords, boxes, and other such items shall be tilted or moved when necessary. Special attention shall be paid to corners and along walls, under and, between furniture, to insure carpet is thoroughly cleaned in all areas. The carpet, shall be free of all. visibae soil and liter, For noise reduction, which is essential to the 9'11. emergency police dispatch operation, the built-in vacuum system supplied by the police Department will be used when vacuuming the Police Comnurnications area. Damp Mooning of Non-Carueted Floors & Weekly Machine Scrubbing of Stone d loors; Remove soil, hair, dust and debris from non -carpeted floors. Trash receptacles and other such items shall be moved as necessary and returned to their appropriate location. All. accessible areas of the floor shall be damp mopped. Care shall be taken to prevent splash and mop marks from being visible on furniture legs, doors, etc., "Caution —wet-Floor" signs shall be placed to provide sufficient safety measures. After a floor, has been damp mopped, it shall have no puddles water and be free of soil, stains, debris, streaks, and swirl marks. Alt wet floor signs shall be removed and put away after the floor surface is dry. e-scaling of Toilets and _-Urinals: Remove scum, mineral deposits, rust stains, etc, 15 Disinfectin of Furniture Fixtures Walls & Partitions within Restrooms Luuchr�nd Locker Rooms: Da.np wipe and disinfect all nen-wood hard surfaces of furniture, fxttires, welts, partitions, doors, and lockers. Special care shall be taken to insure these surfaces are not scratched, damaged, or stain. Vacuuming of all Fabric Furniture Snrfaees: Remove all dust, lint hair, titter, and dry soil froin all fabric strfaces of chairs, couches, work station partitions, and other furniture with a fabric covering. Dusting of Locker Tons: Dust locker tops in dressing areas, storage rooms, locker rooms and maintenance areas. Dusting of Building Surfaces: Remove all dust, lint, litter, dry soil, etc., from the surface of ledges, window sill, locker tops, and fire extinguishers. This shall also be done for computer tops, wall and door frames and sills, light switches, pictures, partitions, rails, and other types of fixtures and surfaces which are not considered to be furniture surfaces. This also applies for specialty equipment such as test equipment, computers, typewriters, calculators, etc., which are located anywhere between the floor surface, up to nine (9) feet in height. Dustin; shall be accomplished by the removal of soil from the area- not by moving it from one surface to another, This includes the cleaning of the atrium wood ledges. Dusting shall be completed using micro dusting wipes. Ernutying of all Trash and Ash Receptacles: Alt waste baskets, cigarette ash receptacles and other trash containers shall be emptied and returned to their initial location. Boxes, cans, papers, and other containers marked "TRASIT' (or are obviously trash) shall be 'removed. All waste fi-om such receptacles shall be removed from the area and. emptied into is designated trash dumpster or receptacle in such a manner as to prevent the adjacent area from becoming Iittered by such trash. All recycle bottles and plastics will be picked up. General Cleanup: remove any found litter mud clean unsightly soil from building, fixtures, walls, door frames„ and surfaces, Remove any spilled liquids or solids. Remove carpet stains, Pict up abandoned. lunchroom, trays or utensils and deliver them to the lunchroom. Rearranging of Furniture: All furniture moved by the Proposer's employees during the Performance of services shall be returned to .its appropriate location. All items such as trash receptacles or desk chairs shall be moved so cleaning can take place underneath them and then they shall be returned to their appropriate location. Refilling of Dlsnensqrs: Check and refill each toilet paper dispenser, soap dispenser, paper towel dispenser, toilet seat cover dispenser, mid feminine hygiene product dispenser. The supplies shall be placed in the dispensers in accordance with the directions of the supply and dispenser manufacturers. Soap dispensers and adjacent surfaces shall be wiped to remove spillage. Care shall be taken not to damage, dent or bend the dispenser. 16 a p II IIVVII F Removal of Carnet. Chair Unbolstery & .Panel or Wall Fabric Stains: Clean all stains as quickly as they are found, so as not to allow them to set into the fabric. If the stain is a coffee spill, use product 'like Lnterface Coffee Breaker (supplied by Proposer) and follow manufacturer's recommended procedures. Do not extract or blot. Simply spray affected area. Replacemolit of Trash Receptacle Li ergs: All soiled or torn trash receptacle liners shall be placed with a new trash receptacle liner. The liner shall be replaced in such a manner as to present a neat uniform appearance, Soiled, trash liners are not to be reused. Spot Cleaning of Building Surfaces„ Furniture and Fixtures: Remove smudges, fingerprints, marks, streaks, tape, etc., from the surface of ledges, windows, vending machines, partition glass, window sills, fire extinguishers, counter tops, walls, doors, door frames and sills, pictures, partitions, rails, and other type of fixtures and surfaces. This includes all items from the floor surface to 11 foot in height. Care shall be taken not to permanently mark, scratch at discolor the surfaces. Spot Cleaning of Trash Recentacles: Remove nonpermanent stains and soil from the interior and exterior of trash receptacles. Cleaning of Outside Patios, Parking Structure, Balconies, and Building Entryways (Froth in front of Police Facility & Jail7: Remove cobwebs from overhead surfaces and lights affixed to the building entryway areas. This includes cleaning the exterior of glass and metal doors, door thresholds and hardware. Sweep the two (2) fourth floor patios and wipe down their handrails and railings, Sweep or hose down the paver area outside the Community Room entrance and wipe down the handrails outside the PD lobby, Jail lobby and Community Room. Remove any litter, cigarette butts, or bird droppings in these areas too. Sweep the entryways to the PD and the Jail, including the employee entrance. Remove any visible debris along the edges of the planters located outside the front o f the PD and Jail facility, Remove any visible trash on the floor from the parking structure, around parking stalls, and fuel pump area. Workstation Glass: Clean both sides of all surrounding building entry door glass and envy doors for a uniform appearance free of all smudges, fingerprints, stains, streaks, tint, etc, Remove any paper and tape. Clean all mirrors in restroom, locker rooms, and fitness center in. the same manner as above. Spot clean office and work station glass as needed daily. Clean glass entrance doors to Police facility and Jail at least twice daily, Cleanine of Microwave Ovens: Clean inside and outside of all microwave ovens, removing crumbs and spills. 17 k trantying ot'[rasn in Vutsine Yatios� l#alcontes and Entry d)por Az°o is inaludin the extarior Lronj gf the PD Communi Room Jail and assi ned arldn Areas : Empty trash receptacles and smoking ums in patio, balcony areas, and parking areas. Clean receptacles as needed each time. This includes receptacles that may be placed outside any entry doors, such as outside the front of the police department, jail and police community room, employee north entrance areas. Breakdown of Cardboard Boxes: Cardboard cartons are to be broken down flat and put into the proper trash container, including any boxes on the loading dock. Snot Cleaning of Ceilings: Remove any toilet paper, cobwebs, dust buildup and other debris from the ceiling, ceiling vents and ceiling light fixture holders. 12usting of Walls and Ceilings: Remove all dirt, lint, litter, cob webs, dry soil, etc., from walls and ceilings, Cleaning of Woad Furniture: Care shall betaken not to scratch or mark wood surfaces, while insuring that they have been thoroughly cleaned. Cleaning of Fitness Center Exercise Eguinment: Wipe down all metal to polish off shoe marks and sweat stains, Clean upholstery and wipe off shroud and side rails of the treadmills, as well as the consoles on all treadmills and other machines to remove sweat and stains. Clean tops of any rubber musts and under each treadmill by extra -vacuuming tip the dust and black motor powder. Safety and Precautionary Measures: Secure work area and equipment to prevent passage by the public and City staff, and denote it as such. Work area and equipment shall stay under that condition until work is complete, equipment is vacated, and passage is safe by the public and Police Department employees, The proper quantity and type of safety signs, such as "caution wet floor shall be placed by the Proposer's employees every time conditions exist that warrant such signs, Signs are to be picked up and stored in the proper janitor roorn once the condition no longer exists to warrant such signs. Clean Up of Loading Dock: Daily sweep loading dock area and remove accuanulated debris. Cleaning off Lunchroom: The entire police lunchroom, including cashier, restromns, eating areas, vending machines, hallway, glass and painted doors, and refrigerators are all included in this contract. Areas should be cleaned so grease, dirt, food particles, trash and other litter are thoroughly cleaned and removed from surfaces. This area needs to remain a'healthy and clean environment daily WEEKLY tE Clean Two (2) Police lunchroom Refrigerators: (One refrigerator— on Mondays, one refrigerator — on Fridays). Clean interior and exterior of refrigerator surfaces. Dispose of all food and temporary containers. Do not dispose of permanent containers, such as those made of glass or metal. Spray Buffing of Hard Floors: Clean and restore a uniform gloss and protective finish to resilient tile or terrazzo floors that are finished with a floor finish. All chairs, trash receptacles, etc, shall be tilted or moved where necessary to spray buff underneath, The entire floor shall have a uniform, glossy appearance, free of scuff marks, heel marks, and other stains, and shall be removed from baseboards, furniture, trash receptacles, etc. Busting of Blinds and Draperies; Clean all blinds, shades, and draperies. Care shall be taken not to spread dust into the air. Busting of Ceiling, Atrium ledges, Lunchroom drywall ledges, and Wall EiVAC Vents: Clean all HVA.0 vents and area immediately surrounding them. Dust all atrium ledges at the glass/wood railing areas and at the atrium stairs. Dust lunchroom drywall ledges. Care shall be taken not to spread dust into the air. aii h Bustin : Remove dust, cobwebs, oily film, etc., from all fixtures and surfaaces above 11 fact from the top of the floor. This includes lights, grills, light fixtures, pipes, sprinkler system, cables, ledges, walls, atrium wood and ledges, ceilings, vents, etc. Care shall be taken not to spread dust into the air. Bust free products shall be used such as micro fiber dusting rags. Canine Kennel. _Trash Comiactor Area. and wash down. area into floor drain. Fick up trash, CleaninfDusting of TroRhy Cases; Remove items from trophy cases located on the I't and 2"' floor; wipe down interior shelves, interior/exterior of glass doors. Machine Scrubbing of Glazed Tile and Stone Floors; Deep cleaning to be performed in a manner to remove heavy stains, mildew and mineral deposits Tom the surface. After scrubbing, the surfaces shall be rinsed thoroughly to remove fill remaining cleaning solution. After cleaning, the floor and grout shall have a uniform appearance free from film, minerals, deposits, corrosion stains, etc. Areas not accessible with the buffer shall. be manually scrubbed with an abrasive pad. Apply scaler to tile areas, after machine scrubbing except in shower areas. 19 Re -Waxing Vinyl & Tile Floors: If there are black marks„ marks from chair glides, or imbedded soil in the finish, they shall be removed before re -waxing. A uniform coat of approved floor finish shall be applied. After the finish has dried, the appearance shall be uniform with. no visible stress marks, swirls, etc. Remove all stripping or detergent solution from the baseboards, door, or other non -floor surfaces and in adjacent spaces, Carpet Cleanina: Carpet cleaning is usually done on a quarterly basis, coordinated through. the Police Administrative Manager to determine exact cleaning locations. Care shall be taken to insure the carpet is thoroughly cleaned and dry prior to opening the area rip to foot traffic. Cleaning,/wipe-down of Vehicle Storage Lockers: dirt, or debris. Care shall be taken not to spray an lockers through the open slots. HI-ANMJALLY y th Wipe down e outside lockers of any dust, cleaning solution or water directly into the Window Cleanin : Completely remove dust, cobwebs, smudges, tapes, oil film acid other types of soil from all interior windows and partitions. Remove drip and splash marks from all adjacent surfaces. Glass in open space and office partitions, entry glass doors and entry area glass panels are included in this project (including police facility & .fail facility). The two (2) atrium skylights in the ceiling of the police facility, Community Room and Lunchroom skylights, and the exterior of the facility windows are not included in this project. AS NEEDED Strin and, Refinish Tile Floors (as needed): All non -fixed furnishings such as tables, chairs, desks, trash receptacles, storage containers shall be removed prior to stripping unless exempted by the City. Remove all removable amarks, heel marks, scuff marks, rust stains, gum and other types of stains and soil, Manual scrubbing devices shall be used m areas inaccessible to the floor mach¢1e. Stairwells: As needed clean/mop the four cement stairwells located at each corner of the PD Facility. Dusting and cleaning of other areas as rearrested: there are several mobile shelving units throughout the Administration building that may require dusting as requested by supervisor. 20 35 i `3 t .5 mo ANTA ANA POLICE DEPARTMENT (714) 246.8074 IFS 17.022 Janitorial Services for Santa Ana Police Departttsent ADDENDUM NUMBER 1 EXHIBIT C R1 INAL PRICE SUMMARY FORM Total price for Janitorial maintenance services $ 484,891-20 (Inclusive of both eubStation:s) 111 Year (12 months) Total price for Janitorlai Maintenance services $ _538,767.84_ (Inclusive of bath substations) 2°4 Year (12 months) Totat price for janitorial maintenance service's $ _598,630.80 (CnCIu$IVe of both substations) 3' Year (12 months) Breakdown Information 11, Year 2'1' Year 3110 Year Monthly stol[tngprice $_7.8,293.70 $.20,326.33 $ 22.J84,81 Monthly supply price: $_!, 000.00 $ 3,333.33 $, 34703.70 Other McntNy pr1re: $ 17,892.90 $ 11,881.00 $ 22,090,00 Westand Sabstatic'm $ 671.00 $ 745,SS $� 828,38 Southeast Substation; $_550.00 $ � 611.11 679,01 Monthly Total: $1 ,407,60 $ 44,897,32 $T49,885.90 Annual Totak $ 484,891.20 $ 538,767.84 $ 598,630,80 Additlonatltipt€anal services Vt Year 214 Year 's Year Carpet Cleaning (Price per sq. ft.): .35 g„ 0,35 Uphoistery Cleaning) (Price per hour): $ 45,00 45.00 $� 45.00 Stearn Cleaning (Brice per hour): $ 45.00 $ 45.00 $_45.00 Doy-Porter Services (Pr@re per hour); $_45.00 $ 45.00 $ 45.00 . WlndowWashingl $ 6,000.00 $ 6,000.00 $ 6,000.00 The City agrees to pays the rates for additional servicer;, it services Involved are above and beyond what is salrendy inelUded in the base price of the scope of work, a t1 rmilder ti antract rare t Is not the onlyt. ALL OTHER TERMS, CONDITIONS, AND SP CIFIcaiONS REMAIN UNCHANGED, I acknowledge I leave received and read this addendurn: Santa Fe BuildingMaintenance es,pondent Signature Company N€srne EXHIBIT F CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR JANITORIAL SERVICES PROPOSERS C RlIF1 ATION arid P ICIPaO 81. ITEM P' I P [0— Certification > I certify that I have read, understand and agree to the terms and conditions of this RagLtest for Proposals. I crave examined the Scope of Services (Exhibit A) and am femillar with the scope of worklocations. I am familiar with all the existing r„ondltlons and Ilnallallon that may Impact work requests, I understand and agree that I am responsible for reporting any errors. emissions or dfscrepancles to the Ofty for clarification prior to the subinIssion of my propo.al. Proposal Item Price - Pricing shall be based on services described In the scope of sorvices. Pricing to be eternized and submitted on farm Identified as Exhibit C. Fee must be of all costs, IncOucpht{ but not limited to, direct and Indiroot cats for tabor, overhead, Inoldental supplies, travel, mileage, and fuel. Any special materials will be purchased by the contractor only otter discussed and aulhdrized by Ilia City projects manager or designee in writing. Santa Fe Building Maintenance 1st, (909) 606-2756 Fax: (909) 606-6469 L1 1. NAME Or COMPANY � � � � PHONE AND PAX �IUMB6RS 15644 Palornino Dr. Chino Hills, CA 91709 t3l.7uINi�SSrhDDRESS � _. . Irineo Nu no 55-0806687 F" EUA'A'w tc) NU-M-EIS (Ir" PI:ICAdL-1 '" General Ma Irineo@santafebIdmaint.com UATE-__— im-NAILADDRSSS N/A CONTRACTOR t ICFNSF NUM ER (I(IF APFL CAMELL PD00 '9Pi PO Janitorial Seivicos FtFP 1 Y-M ExHiEtrr CITY 4F SANTA ANA I''MOUES`f" F0I9 PROPOSALS FOR JANITiORAL S"ViCBS REFERIENCEIS List and doeorlbe In full the oontracts performed by your flan which dem notrateyour ability to provide the supplies, equipment or servloss included in the scope of the proposal speol icatiors, AllLch d E r l gag Ef r &qd, The City reserves the light to contact each of the references listed for additional Information regarding your lira"s qualifications, &terance 9 San Bernardino County Oust ornerName. Wall 11tcords .—, Adtlrass; 222 West Hospitality laneN &aij.5ernar_ ,d10o,4C 92415 ContractAlnount-, 95,400.00 per year Ganiaat Nxttvidueh Ms, Phyllis Facia PhonarNumber: (909)841-5992 rax Nurnberc Email: Phyllis?fmWs6county-.govv year(s): 4 01 201.6 to 3/31.(2019 — Description of supplies, oquipment, orsorry Ices provided, Santa Fe Building Maintenance current] ravides Janitorial services and dayµrter services alonp,_with floor and carpet clea n services. B&SAXI-qSouth Coast AlrQuality Gustornor Name- IManagerrent District (AQMD) Ad crass, 2z865 Copley Dr. �. Oonlaact lndlvIdjAI.; Ms, Sylvia Qrcz Phony NumNar: (909) 396-2054 Diamond Bar, CA 91765 Fav, Nurnbcv, Email Soroz a and v ContradAmount: $ 396,304.00 per year year(,): _3/01�2016 to 2 28/201.9 Dosrriplion of supplies, aciuiparegnt, or senoes providau: Santa Fe Building Maintenance currently provides Janitorial services and day -porter services along with floor and carpet cieanl services._ SariBernarcitnoCounty .. 303 Building Address,, 303 Third St. Oonfactfndivldwai; MsLiawanaEllison Phone Nurober. (909) 387-2251 San Sernardino, CA 92415 Fwr Number:,, Email: Tellison fm sbcount , ov Canq'tiet Ai'trounG: 107 99F3 OO e ear _ Yeaar(a: _AZ01 201n to 3 31 2017 Dascdption of supplies, equipmoni, oraervida. prov€ded, Santa Fe Building Maintenance currently provides W Janitorial services and day- ortar services along wlth flaor and car et cleanin. services. rags 17 PURFP t"l•022 CITY OF SAN'TA ANA E EOMSTFOR PROPOSALS FOR JANITORIAL SE:RVIC $ Proposer Understands and agree$ ttat this writtcan RFP (fir any part thereof specillrally designated and accepted by the Ofty of Santa Ana, hereinafter City) shall constitute the entire agraernent between proposer and the City only rafter it has been accepted by the city vaouncll, ehdor;red by the ClerK of the Caunoli with her signature and official seas noting harm the action of approval of the Council, notyned by the Executive Dirootor or l,lis duly authorized agent, and signed by the City Attorney, denoting his approval of the farm of this docurnenl, and Its execution, and when It or an exact copy at It has been either delivered to proposer or deposited with the United Stales Postal Service property, addressed to the proposer With the correct postage affixed thereto. Proposer further agrees that upon delivery (as definedabove,) of the accepted agreement he/she Will furnish City all required 'bands and cartlfir,.ate of liablilty, insurance wDin terra (10) days jweiuci'Ing Saturdays, Sundays and C:ity's legal holidays), or the funds, chock, draft, or proposer's band subs€tinted in lieu thereof accompariylnct this proposal shall bererne the property of the City and shell be considered as payment of dearnages due to the delay and other causes suffered by City because of the failure to furnish the necessary bonds and because it la distinctly agreed that the proof of damages actually sulfured by City Is difficult to ascertain; otherwise said funds, check drafts, or prop user^s bond substitutes} In lieu thereof shelf be returned to the undersigned, Proposer understands that a proposal is required for the entire weak, that the estimated quantities set forth in the RFP schedule are solely for the purpose of c cmpsa ng proposals, and that inal compensation under the contract will be based upon the nduol quantities Of work satisfactorily completed, All terms contained In the specifloatlons, the certilIcation of nondlseriminatIon by contractors, and the requited insurance certificates Fare to be Incorporated by referenceInto this agreement and are made specifically as part of this, riFrl. Santa Fe Building Maintenance arm N�tm� _ - a IriU ono Aut r zpcl $1gnature Printed Name General Manager-7"__.,.__ Title C7at Papua 313 P0.lanirodil uervlms RFP I7�w2 CITY OF SANTA ANA REQUEST FOR pRG P09At.S FOR JANITORIAL SERVICES The undersigned contractor or corporate officer, during the performance of this contract, cortltles as follows 1, The eaniractor shall not discrlminate against any employee or applicant for employment because of race, color, religion, sex, or national origin. "rho contractor shall take affirmative action to ensure that applicants are employed, and that employees are treated during employment without, regard to their race, color, religion, sax, or national origin. Such action shalt include, Out not be limited to, the following: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination: rates at pay or other farrns of Compensation: and selection for training, including apprenticeship. The contractor agrees to post In conspicuous places, available to employees and applicants for employment, notices to be provided setting forth the provisions of this nondiscrimination clause. a The contractor shall, in all solicitations or advertisements for employees placed by or on behalf of [tie contractor: state that all qualified applicants will receive consida'atlon for employment without regard to race, color, religion, sex, or national origin, 3, The contractor shall send to each labor union or representative of workers with which ice lies a collective bargalning agreement or other contract or understanding, a notice to be provided advising the said labor union or workers' representatives of the conlrealur's commitments under thts section, and shall post copies of the notice in conspicuous pieces available to employees and applicants for employment, 4. The contractor shall comply with all provisions of Executive Order 11246 of September 24, 1965, and of the rules regulations, and relevant orders of the Secretary of Labor. S. The contractor shall furnish all information and reports required by Executive Order i 1246 of September 24, 1965, and by rules, regulations, and orders of the Secretary of Labor, or pursuant thereto, and will pontiff access to histher books, records, and accounts by the administering agency and the Secretary of Labor for purposes of Investigation, to ascertain compliance with such rules, regulations, and orders. 6. Irt the event of the contractors noncompliance with the nOhdiscrtmination clauses of this contract or with any of the said rules, regulations, or orders, the contract may be canceled, terminated, or suspended in whole or In part and the contractor may be. declared Ineligible for further government contracts or federally assisted construction/services contracts in accordance with procedures authorized in Executive Order 11246 of September 24, 14&6,and such other sanctions may be imposed and remedies Invoked as provided in Executive Order 11246 of September 24, fg65, or by rule, regulations, or order of the Secretary of Labor, or as otherwise provided by taw. 7. The contractor shall include the portion of the sentence immediately preceding paragraph 1 and the provisions of paragraphs 1 through 7 In every subcontract or purchase order unless exempted by rules, regulations, or orders of the Secretary of Labor Issued pursuant to Section 204 of Executive Order 11246 of September 24, 1965, so that such provisions will be binding upon each subcontract or purchase order as the administering .agency may direct as means of enforcing such provisions, Including sanctions for noncompliance: provided, however, that in the event the contractor becomes involved In, or is threatened with, litigation by a subcontractor or vendor as a result of such direction by the administering agency, the contractor may request that the united rotates enter Into such litigation to protect the Interests of the United States. Page 35 PD Janitorial services PPP 17a22 8, Pursuant to Gallfornia tabor Oodo Section 1735, tls added by Ciaapter M3 Slats, 1 Mg, and as amended„ no discrimination shall be made in the employment of parsons because of rare, religious oweed, color natlonal origin, anceetry, physical handioaps, mental condltlofa, r arltal stratus, of sex of such persons, except as provided In Section 1420, and any contractor vlolating this section is subject to all the penalties imposed for a violation of the ohapter. Fe Building Maintenance ulhorizsd Signature General Manager "Wile �.��, Irineo Nuno F'Mted Marne Date THIS AREA LEFT BLAND INTENTIONALLY Pape 40 PD dmitorld aeiviaes PFP'17�0= EXHIBIT J O OF SANTA ANA REQUEST FOR PROPOSALS FOR JANITORIAL SERVICES ESPONSIRI F PRO OS R —5t1P MENTAL OUESTIONNAIR 1. Now many years has your organization been in business in. California as a contractor under your present business narne and license number? sB years Note: If you performed same business under a different business name with same ownership and operation management and changed name duo to, but not limited to, bankruptcy, toss, or license, Please complete an additional and separate questionnaire. 2. What is your firm's average gross revenue for the last three years? $_ 221367.96 3. is your firm currently the debtor in a bankruptcy case? LlYes ONO if "yes,' indicate the caso number, bankruptcy court, and the date on which the petition was tiled. Case Number Bankruptcy Court-Ciate Filed 4Was your firm In bankruptcy any time during the lest five years? (This question refers only to a bankruptcy action that was not described in answer to Question 3, above.) ❑Yes NINa If ^yes," fndicate the case number, bankruptcy court, and the date on which the petition was filed. Case Number Bankruptcy t sort Date Flied s. Has any California State License Board License held by your firm or its responsible managing employee, or responsible managing officer, been suspended within the last five ,years? CIYas [KNo 6, At any time in the last five years, has your firm been assessed and {said liquidated damages attar completion of a project, under a services contract with either a public or private owner? )Yes MNo 7, Has yourfirm ever defaulted on a contract? r-'J Yes � No it "yes," explain on a separate page, 8. In the last five years has your firm, or ally firm with which any of your company's owners, officers or partners was associated, been debarred. disqualified, removed, or otherwise prevented from bidding on, or completing, any government agency project for any reason? Q Yes tX No If "yes," explain on a separate page. State the name of the organization debarred, tine year of the event, the Owner of the project, and the basis for the action. g. In the pest five years, has any claim against your firm concerning your firms work on a project, been filed in court or arbitration? D Yes M Na It "yes," on a separate page identify the claim(sj by providing the project r€ame, date of the claim, name of the claimant, the name of the entity the claim was filed against, a brief description of the nature at the claim, the court and case number, and a brief description of the status of the claim (pending or, if resolved, a Brief description of the resolution.) Page nc PD Janilwal Serviros RFP t7.022 'ICE, to the past We years, has your firm made any claim against a project owner concerning work on a project or payment for a contract, and filoct that clatfrn in court or arbitration? [] Yes JE No if 'yes.- on a separate page identify the ctairrttsj by providing the project name, date Of the claim, I ame of the claimant, the name of the entity the claim was filed against, a brief description of file nature of Ure claim, the court and case rivinber, and a brief descaptlon of the status of the claim (pending, or if resolved, a brief description of the resolution.) 11, At any flare during the peal five years, has any surety company made any payments on your firm's behalf as a result of a default, to satisfy any claims made against a performance or payment bond issued on your firm's behalf to connection with a project, either public or Prlva10 ❑ Yes X No 1 . In the last five years. his any insurance carrier, for any form of insurance, refuied to reneuW can insurance policy for your firm'* [ Yes 0 No 13. Has your firm or any of its ovvillers, ctficers, or partners aver been liable in a Civil suit, or found guilty In a criminal action, for making any false claim or materiaf misrepresenallon to arr,y pabf'sc agency or entity? C) Yee 0 No 14. Has your firm or any of its owners, Officers or partnersever been convicted of a federal! or state crime of fraud, theft, or any other act of dishonesty? []Yes ONO If "yes;" identity an a separate page, the person or persons convicted, the court case and number, the crimes and the year convicted, 15, If your firm was required to pay a premium of aloes than one percent for a performance and payment bonus on any projects} on which your firm worked at any time during thee last three years, state the percentage that your firm was required to pay. If your wish to ilk so, you may provide an explanation for a percentage rate higher than one percent, 0 -/. 16, During the bast five years, has your firm ever been denied bond credit by a surety company, or has there ever been a period of time when your firm had no surety bond in place during, a project when; one was rertuired? D Yes X No 17. Has Gal -OSHA cited and assessed penalties against the contractor or its associates for any "serious," "uvilltul" or 'repeat" violations of its safety or heatt:h regulations in the past five years? Yes IX No (Note; It you have filed an appeal of a citation, and the Occupational Safety and Haalth Appeals board has not yet ruled on your appeal, you need not Include Information about it,) If "yes," an a separate page describe the citations, the party against whom the citation teas made, date of citation, nature of the violation, project on which the citation was issued, owner of the project, and the amount of penalty paid. it any. State the case number and the date of any C)SHAG decislom 18, Has the f-aderal Occupational Safety and Health Administration cited and assessed penalties against the contractor or Its assoulates in the past live years? El Yes 0 No jNote: It in appeal of the citation has been filed and the Appeals Board has riot yet ruled, or tbare is a court appeal pending, you need not Include information about the cita'ttlorm) If "yes," on a separate page describe the citation, the party against when) the citation was made, date of citation, nature of the vlofallon, project an which the citation was issued, owner of project,. and the amount of penalty paid, if any, State the case number and elate of any decision. Poaja 42 PD Jamarkal Serview., RFP 17422 fr3. During the last jive years„ has there been more than one occasion in which the Generaat contractor or Its asscclatas have been ponaliZed or required to pa back wages for failure to comply with thO federal Davis -Bacon prevallIng wage regwl: Yes, No If ,yea,' on a separate page, describe the vlofator, stature of each vlolation, name of the proje+af. date of its completion, the public agency for, which It was constructed, the number of employees who were Initially underpaid and, the: amount of brao,k wades and penaltles that were assessed. THIS AREA k. fr BLANK INTENTIONALLY Page 43 Pia,Ianito6al SoMaas HP 1'7-022 CITY OF SANTA ANA REQUEST Pon PROPOSALS FOR JANITORIAL SERVICES . --00t LUMQUAF-,n& Mtn CJt.LUSIC?N AFt"1P: AVIT (Title ?S United States Code Section 11.2 and Public Contract Code Section 7106) To the CITY OF SANTA ANA., In azccordancs with Title 23 €JnHod States Code Section 112 and Public Contract Cade 7,f06 the proposer declares that the proposal is not Made In the interest of, Or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the proposal Is genuine cnld not collusive Or sharrr, that the proposer has riot directly or Indirectly induced or solicited any othve proposer to put to a false or sham proposal, and has not directly or indirectly colluded, conspired, connived or agreed with any proposer or anyone else to put In a sham proposal, or that anyone shall refrain from bidding; that the proposer has not In any MOM, directly or indlreetky, sought by agreement, communication, or conterence with anyone to IN the proposal price of the proposer or any proposer, or to fix any overhead, profit, or cost element .or the proposal price, or of that of warty other proposer, or to secure any advrrn*,age against tiro public body awarding the contract of anyone interested in that proposed contract; that all statements contained to the proposal are true; and, further, that the proposer has not, d5recti+y or tni submitted his or her proposal price Or any breakdown thereof, or the contents thereof, or divulged information or data MIMIwe 11i or paid, and wilt not pay, any tee to any corporation, partnershIp, company association, organization, bid depository,, of to any member or atglerst thereat to effectuate a collusive or hem proposal, Nate; The above non -collusion affidavit is part at lira submitted proposal, Signing Oils proposal on the signature i. rtl'an thereof shall also constitute signature of this ncn•collusiori affidavit. Proposers are oauttonod that making a false certification may subject flip ceriitter to crinalnatt prosecution. �Signet�F Irineo Nuno — Printed Name State of California, County ot_San Bernardino Subscribed and sviicrn to (or arttirrrredJ before me on this ,day of�, ICJ by Ravin i proved to me an the basis of satisfactory evidowice to be the persrsn(s,j who appeared before me, Notary Public ,Signentura Notary Public Seat THIS FORM trAtJa�T 8 tiMt� � t �t7 ANC3 CLU C) WITH THE PROP T PROPOSALS THAT pO NOT CONTAIN THIS FORM WILL RE CONId RER No ra+kga 44 FCC Jantroriat S orvf�wa R4 P t7-022 MAYM Mi p le A, P1040 MAYOR PRO Tul Pfira 616 iN3rYPN'r P. David &havldma '4 me satme unto Jet* S'4IpYk7 flat Tinsfsra Junin 4rlloaas Marsh fit, 2017 CITY OF N N ao't Ana. rialfiCatriia M702 714-24almil UwAkwagza SANTA ANA POLICE, DEPARTMENT (794) 245•8074 tip$ 17422 Janitorial Services for Santa Ana Poke 00partMent A00IF-R UM 41t,1 SEP 9 ACTING CITY MANAURR C awdo iksu*t CITY ATTORNEY SOMA RR, 0swathe C9..ERKOF Tldi','C6UNOL Miorls a. MAIM T'hls adderndurn is provided in response to the folkmitig Mrastions auben bead from the Mandatory Job WAik on i"abruar'y 2?, 2f7`t i. tslo catirrr quashane wiii tPaa axrRrrraevlsd�gad. i, 0tUgstIgm What ie tho squa a Pta t€ale Pf the buildinpG'k Anuworr Police Dopartrrtr nt= 246,500 sq, ft., Jail Facility= 160,000 sit, ft.: Southeast Substationn apploximetely 200 sq ft-. Mmaktend Substai'ion= appr"k nately'700 sq. ft. 2. Question', Is wind WwashingpanoftheOld? Answen t'tPa; Mist include pricing for this service under Additionali0ptionai aervioes in than Feriae s€ rninorylFo (a'avised taenl attachad). Windows, included in INS pfojetra areas adave,- el during the jail V t& texthidbe (�) strum skylights in thin selling of the poke faciiity. CrOrr murity Rooart and Code 7.Cabb Qyliphts, and inxterlor vAndo+,ws at the facility, 3. Question,, I have a quesbon about thesa }roues_ StaeaMoaDy, the second to last sentences. 'There shall be 2 full -'one staff assigned to the morning snMand 5 assigned to the afternoon shift.' When and v+here does this apply €o? e h%W4iUn ,%attl u c T* SAW A rhea yak* sue M1 rzsr:%%haver t rim aatai &O fir 410 gartiweta# r¢rrapstu»€ ur.>. liars Yk a€ .rt:' as a risen 4r yr.P# hi .GPr on" t"I' Ml��s7enePn7 statiit vsls tt P t oP ky tYSYa'41 Faid4y is rat at t ones€ a a tea arm tfi a treaamar„ w s 41 a tVy head t s rJro n ty, toe tkr4 ikn a Azni�l 9s'rra i 'a vvcAkstt elteiat fag renns eexh aiay, am this€, d3s fs rt era gar aeaa working four 14) houte nh c q. Woe it i arrzi playa ar is s{y twa3a sprat tiwse t j onitsxw personnA, aid wowing (a) it ex ssrjre clay, Fis Ste sftali tvA i23 fu9€.t rncr a s*sad to [tier Morris Ohm* nisi! E51 iu t•€i zto s It k gne 3 to tip of sr cn €ui3•titProsniff &sStnadts sarday Featay. Ansswon 'There shrill be 2 fa lklme staff a" fined to the. Morning shift. and 6 assigned to the aftwivgrin ShW rerers 14 Moind ey— Friclaty for Patios and Jail Facility (runt sulii iatlranss). 4, Ouostforn Who is the current Incumbent? WNn Nvare they awarded the contract? Answer; This Information shall be requested M a Public Records request. Please refer to the Citys wetzsits forinsirucUerns on fe uestll,p this dnfonnattion. 5. Ouestion. Can I get a ropy of, the current goraireet7 Answer! This it modstian 5Rai1 be requestad in a Public Records reetttrasr. Please refer to the City's wobsite for it xhracticans an requesting this information 6. Question: Do array nead nighttime service or d ay tirre only'? Answer. Both. Haterslob'eoararstlareftOndny-pricfay;aaiDAtAS2:gClPPJlarra2.00PM-fO:30PIvi,and yawrdar,y, Sunday, end Holidays 6rtxftAM233PM a OUtretiOn, Holm nrurh Of the Square foOt.aage IS carpet, how ?Haigh is harry floor'? Anew, Arfr4ressed At Ob wc"alti. 8 Question: How many resitoorns? How many stale urinals per restra,aim' Answer, AdtPrer4;rad at {ab vair. 9, Questton, How many Mahone do they have and how many sinksl Answers 4 tra s ifs ens jc Pa wv aiC;. 10, Quostiore How many flays a week do you scant service? Answer. : av�e. 7t ,lays ra wiselt_ 11 Question, Estimated uses (number of hours) of prior c n*Pnait? r Answen Ino dg0a io raradro,Ss this qupstii, v it; not Wvnila fe fYu111 Ik'(3 C:!; �5 syvoln'a; and IV. ffial ;'-wit in I;uHpiim(Ij a r, r,casts to ate RF P t2. Question; Estimated number of hours for this rontracV Answer, islnnda3y .r , oday'. 48 13. QuesWn. What is she ourria nt DpIU rate? Answer r iS�w It tC1R'11#a"t S4Y shalt ktg f5,t6dLr'!�t'ti#!i Wa .'Y }"gut €k r"�`hi�'wr::i4 Ytar,i,l�ik'_ �"dr'ik?+� rsA1'�f tab th4' G.aiflfz .r$i'�Ia�h'nd t..P .t"is?i,,SriSC1P1'e J!. �7fCtt,„tribe ln':g Pi'ra$ r`441i "'dP.tzJrk. 14, Question. Are bid bonus and PeffbirmanCe bond requiriad in this hid? nzw Aer t °rnpoi-ad C*Po tdt-:F:iiel Sovl(p is rlaquq 4Sd a TPS tY(„3rmanr: a Pr< I d 1.3 lot 9 i 5 Quest€ow Has thefe owes an asp eesulbrig in a x'stlirtg of 9W �Onduxg; line, Answer: No IA, Question: Has the bonciirng company boom plat on rnotwe or been no iffed? Anreisin No 17, QUOVIOM HOW O tenihow mercy times have dtersi astooltrsexf liquidated damages. it aap alirebte7 AnstArar: i) 18, QuOStiOM VV+i^aerr' ould be the Stan dolvi'? Answer. Ore *r ;about APni 18, 2017 Exad dateis nol yet f t f!e2ir1 +,t, 18 Question: 'the union ccao tract expires April aft. 2019'after shoat %vis have rote idea what the .,ages Sn d benefits vdtp be, Herr. tic y.w want us to prig this? Anaftf., SU)rrdit pr+i^drg for moient onion unonimet CO. ot rq oaf'PV illmogh t3,rnrir 3€1.. „,':i In eadd:fmt"_ Y:Ciudle a +',I al Ss ir, p'wr bid mftik:atnq pricing is siiihjict to C.1r7t1?"ye Cnnt[ ngee rit Upon ; In ion contr3C,.t. 20. Question, is the day stain (2 fulf Was) ends afterminit shift IS (till time) r oporats from are (1) onsito aupsrvisv€ or are 8npy the same personnel: Ao.swor; " The ta±a! of (S) UJ time safC M aanday - ttrldoy, is hart rsvve ni one 4 i onsite ilre sdiro; oar. 21,. Question., What is the cast of rvtsarnthly parkN Vier parson? Answer- 1'tar3 caarr� nt r to � ��u y�r x a colt. rrtpe t Pro ch a rfie. Parkin", tares aid Passes are ervar,ged dinooffy through County of r,0rartge Peeking AdintriIstration. C Comment: Awitional € allnftlor of i arms. The following wards as used in Mrs € FP shall be understood to refor resp"'Ovel'y w City. City of Santa Amax, C811fomia Polite Departmont. Santa Ana, police Departmont pp Request for Propose[ Propotsor or contractor- 'i1'is person, finn or corporation who is msporiril ng (o this RFP and with whore the aWeerrtant Is made by said City anti agent, or tagal representative, who may lea appointed io nspresent seloh parson, firm or norporation in the signing and performance of said agraagmont, 2. cnitrrrmWit: Pleaso note pmoposal data date tune is on of before Weadmesday, Msroh 15„ 2Vti7 (PCI: T) 3. Comment: As was rnstruatod art the mandatary job walk, these questions wore r"eivad by a - mall from 02i22f17 thru 03105/17, Qu estiorts are now closed, No %irther questions vAl be addressed. End of Addendum i ALL OTHER "i"ERM8, coNvin tNS, AND SPECIFICAi"IOMS REMAIN UNCHANGED, Thank you for yotir prartiblpa5on and your intnrast In dainrg btr,ir«oss vAlh the City of Santa AMIr Sinoarely, t,ax Fafr'rgur�x S#'ant€r. AnA Pohoo Daportmen3 Pmperty & Facilkins 5uporvlsstsr 7,14 -. 245-8074 F yxtknow104190 I have ret',NvOd and road th:i£, addandtrm; G Bey Santa Fe Building Maintenance U:R`osp%dorn signaiure company Natme Exhibit C Contractors Salary and Benefits Proposal Name Health Plan 11. Emplbyer s}1:'lk pYgv,lde,•each a 1gibl;g : No health plan dmp�gyae tie Ka�saP C 8'tyledipal ( raUpNurrleY712491S,ZJandthat0issa'r, 'Cj$ Rroscriptibr D7ug Play; Llbdrtq Dentaj; PJa W2 cb. eYlMgthe e hP�gve� apd emplGyees pep Leh s;arid a 9� QoA 'r 1neMe e(udIn- -Fa �Jigi�le depea�derltlife in�graFice � § i Cquera�E ,R®rsptLergplgyee r2ceiVl fig,.,, such Haalt)a r[ElVyalfaJ'c+coSe7ageri that;•. Empo�ePsh®II pdy iditi�ll�tp'th��.Cu+s�+'I 4, �UMdf a ba;e;ISYArrliyrq of 948 48 r i $lcl<Leave •Each e0 VAO,7l0e$Yantedfiue(6)?''•:' 3 Days sick leave daysls1tk�[R,aya,W1th phrYdar pay Vacation 466,iRyfid Fuj1*timeEm(iloyees(hoSs, ; After one year of continued em ploym ant, one week paid that vktlPlC1'n¢ra th�an,�itours iSgrayr) gEt' ",, vacation 9 9 weeds P�i),VfieatlpY,),,per year ', 1lnlLl41 ,GgbtraT states ' Einplbtees S1ia,ll, , M; dCcamlila'tespeoYated�vacitigi�hFlie`Jw3S,i,(y doddncs " llowingschgtlgl�: a=241manttil;;;of �Ynpkoymerkt. 427 bfa ,r ,' day �r mz�l3�ls' �, `258HYnolifhSrpfEmployXra�nt $�3q#al j'. d����Y mbnph, aYar $4,mLlfl�hn df ��. atrlplq�itnEn'k�+7„p d29}dY maf9rb ;y ;,„f Holidays Six Holidays: NEW Yeaft O.eV . {' , i New Year's Day hpesjtlen5°.a'y•' Memorial Day 1�4gTng71a1"paY, •`., Independence Day �rtdepeddetTine L)ay , , a Labor Day Labor 1aV=. ? Thanksgiving Day Thdpksgiylrr.may , :'.'. • •� Christmas Day Day a�t�t Thercksglylrtg Chrlstm2ts'CiaY Policy Number: Date Entered: 1/8/2009 All d CERTIFICATE OF LIABILITY INSURANCE DA3/TE 114/20171 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER, IMPORTANT: If the certificate holder Is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement, A statement on this certificate does not confer Nghts to the certificate holder In lieu of such endorsements , PRODUCER CONTA T`.HRIS VICTORIA NAMa: VICTORIA INSURANCE AGENCY _,,,,_,--.-d--.- . . PncNe (714)7,94-9500 �F —Na,714)794-2500 Chris D. Victoria EMAIL ._._.,_.,...", ._....., _,_,,....... victoriainsurance345@gmail. com 1740 West Katella Ave #H ADORES _._,_, INSURER(SI AFFORDING COVERAGE NAIC# Orange, CA, 92867 NSURERA:TRUCK INSURANCE EXCHANGE 21709 «.� LDING MAI INSURED SANTA FE BUINTENANCE t� INSURER MID-CENTURY INSURANCE U6PANY- zx6e� INSURER c: GUADALUPE MEDINA INSURER D: 15644 PALOMINO DRIVE CHINO HILLS, CA 91709-5510 INSURERS INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. LTR ............... _....... ... ......... TYPE OF INSURANCE ADDLE eft P L YEFF PO GYEXP AID POLICY NUMBER MMIOOIYYYYMMIDDNYYYl LIMITS A COMMERCIALaENERAL LIABILITY CLAIMS -MADE ®OCCUR X 60366-65-69 03/29/2017 03/29/2013 EACH OCCURRENCE S1,000,000 MET6?fENTFo`- DREMIBEB lEa ocwrrenceL__ S 75, 000 MED EXP An one ersan $ 5,000 PERSONAL&AOV INJURY $1,000,000 GENERAL AGGREGATE $210001000 GEN'L AGGREGATE LIMIT APPLIES PER ',T POLICY❑PEC F—]LOC PRODUCTS-COMP/OP AGO $ 1,000,000 $ OTHER: AUTOMOBILE LIABILITY Ea aa,deDtISIN LE LIMIT $ 1,000,000 BODILY INJURY (Per Person)_ $ ANYAUTO OWNED SCHCULED AUTOS ONLY AUTOS 60486-94-07 g1/01/2017 1/01/2018 DOILY INJURY (Per accident) $ B HIRED NON -OWNED AUTOS ONLY AUTOS ONLY PROPERTY DAMAGE IPeracGentd "-"' '- $ $ A UMBRELLA LIAR OCCUR EACH OCCURRENCE $2,000,000 AGGREGATE__ S EXCESS LII CLAIMS -MADE 60499-63-93 03/29/2017 03/29/2018 CEO RETENTION S 10, 000 $ H WORKERS COMPENSATION AND EMPLOYERS' LIABILITY ANY PROPRIETOWPARTNEWEXECUTIVE YIN OFFICEMMEMBER EXCLUDED? (Mandatory in NH) NIA A0931-60-49 12/15/2016 12/15/2017 BTATU E ER E.LLEACH ACCIDENT _ $2,000, 000 E.L. DISEASE. PA EMPLOYEE $2,000,000 1 yes, describe end., DESCRIPTION OF OPERATIONS below E.L. DISEASE -POLICY LIMIT $2,000,000 A EMPLOYEE DISHONESTY 60366-65-69 3/29/2017 3/29/2018 � $100,000 DESCRIPTION OF OPERATIONS LOCATIONS I VEHICLES ACORD 101, Additional Remarks Schedule, maybe attuhedl/m.T.S,ae iarequlred) ADDITIONAL INSURED ENDORSEMENT ATTACHED CITY OF SANTA ANA POLICE DEPARTMENT 60 CIVIC CENTER PLAZA SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE SANTA ANA, CA 92701 THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE ^ ` vil 3HRIS VICTORTA `/I 1 y-- ACORD 25 (2016103) The ACORD name and logo are registered marks of ACORD Produced usina Forms Boss Plus software. www.FormsBoss,com, Imoressive Publishing 800-208-1977 POLICY NUMBER: 60366-65-69 BUSINESSOWNERS THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS This endorsement modifies Insurance provided underthe following: BUSINESSOWNERS POLICY SCHEDULE" Name Of Person Or Organization: THE CITY OF SANTA ANA SEE E0002 Information required to complete this Schedule, if not shown on this endorsement, will be shown in the Declarations. The following is added to Paragraph C. Who Is An Insured in the Businessowners Liability Coverage Form: 4, Any person or organization shown In the Sched- ule Is also an insured, but only with respect to liability arising out of your ongoing operations performed for that insured. BP 04 50 01 97 Copyright, Insurance Services Office, Inc., 1997 Page 1 of 1 0 Attach to your policy with the same policy number shown on this endorsement. ENDORSEMENT Effective Date 07/31/14 60366-65-69 Policy Number of the Company designated in the Declarations ADDITIONAL INSURED -BP04500197 OWNERS, LESSEES OR CONTRACTORS THE CITY OF SANTA ANA THE CITY, ITS OFFICERS, EMPLOYEES, AGENTS, VOLUNTEERS, AND REPRESENTATIVES This endorsement is part of your policy. It supersedes and controls anything to the contrary. It is otherwise subject to all other terms of the policy, COUNTERSIGNED (Date) ul-0002 {e =018r eDlTuN 3,88 Policy Number: Date Entered: 1/8/2009 ACORD CERTIFICATE OF LIABILITY INSURANCEDATE 12/ 1/2017) 1ID 2/ o17 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER VICTORIA INSURANCE AGENCY Chris D. Victoria 1740 West Estella Ave #H CONTACT CHRIS VICTORIA NAME: PHONE (714)744-4500 FAX (714)744-2500 AlC No E#: AIC, No: AIL ADDRESS: victoriainsurance345@gmail.com INSURER($) AFFORDING COVERAGE NAICN Orange, CA, 92867 INSURER A: TRUCK INSURANCE EXCHANGE 21709 INSURED SANTA BE BUILDING MAINTENANCE INSURERS: MID—CENTURY INSURANCE COMPANY 21687 GUADALUPE MEDINA - A—ZDI:r1,—Z11 ` "'1O INSURER C: 15644 PALOMINO DRIVE CHINO HILLS, CA 91709-5510 INSURER D: INSURER E: INSURER F : THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD J INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES, LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. ILTR TYPE OF INSURANCE ADDDL SUBR POLICY NUMBER 60366-65-69 MMmPOLIDYIYYYY 03/29/2017 MMIODIYYYY 03/29/2018 LIMITS EACH OCCURRENCE $1,000,000 A COMMERCIAL GENERAL LIABILITY CLAIMS -MADE Ix OCCUR X DAMAGET RENTED PREMISES Ea occurrence $ 75,000 MEG UP (My one person) $ 5,000 PERSONAL a AOV INJURY $1,000,000 LIMITAPPLIES PER: POLICY ❑ JET � LOC GENERAL AGGREGATE $2,000,000 GEN'LAGGREGATE PRODUCTS - COMP/OP AGG $1,000,000 $ OTHER: AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT Ea accident $1,000,000 ANY AUTO BODILY INJURY (Per person) $ B OWNED SCHEDULED AUTOS ONLY AUTOS HIRED NON -OWNED AUTOS ONLY AUTOS ONLY 60486-94-07 01/01/2018 01/01/2019 BODILY INJURY Pera¢idmt ( ) $ PaccB Y DAMAGE Parer accdent $ A UMBRELLA LIAR OCCUR EACH OCCURRENCE 2,000,000 $S�MADE EXCESS LIAS CLAIM 60499-63-93 03/29/2017 03/29/2018 AGGREGATE $ DED X RETENTION $ 10, 000 S B WORKERS COMPENSATION AND EMPLOYERS' LIABILITY YIN ANY OFFICEWMEMBER EXCLUDED?ECUTIVE ❑ N/A A0931-60-44 12/15/2017 12/15/2018 PER OTH- STATUTE ER E.L. EACH ACCIDENT $2,000,000 E.L. DISEASE -EA EMPLOYEE $2,000,000 (Mandatory In NM) U yes, deecdbe under DESCRIPTION OF OPERATIONS below E.L. DISEASE -POLICY LIMIT $2,000,000 A EMPLOYEE DISHONESTY 60366-65-69 3/29/2017 3/29/2018 $1001000 DESCRIPTION OF OPERATIONS / LOCATIONS I VEHICLES (ACORD 101, Additional Remarm Sohedule, may be attached If mom apace la mqui ADDITIONAL INSURED ENDORSEMENT ATTACHED /j6 CITY OF SANTA ANA POL 60 CIVIC CENTER PLAZA SANTA ANA, CA 92701 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE % C � ;HRIS VICTORIA Yn "z e �a a-+ ©1988-2015 ACORD CORPORATION All rmhtc mmrvnH ACORD.26 (2016103) The ACORD name and logo are registered marks of ACORD Produced usino Forms Boss Plus software. www.FormsBoss.com: Imoressive Publishina 800-208-1977 Policy Number'. Dale Entered 1/8/2009 AFORCERTIFICATE OF LIABILITY INSURANCE OAT 3/23/2018) THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED previsions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such Endorsements). PRODUCER VICTORIA INSURANCE AGENCY Chris D. Victoria 1740 West Ratella Ave 8H CONT cT NAME, CHRIS VICTORIA PHONECvl (/14)744-4500 nic No (714)744-2500 E.MDAIL victoriainsurance345@gmail .com Orange, CA, 92867 INSURER(S) AFFORDING COVERAGE NAIC9 INSURERA TRUCK INSURANCE EXCHANGE 21%09 INSURED SANTA FE BUILDING M ]MAINTENANCE 1/ NTURY INSURERS, MUD-CEINSURANCE COMPANY 2168'/ GUADALUPE MEDINA A-2017-240 INSURER C. INSURSRO. 15644 PALOMINO DRIVE CHINO HILLS, CA 91709-5510 INSURER E. INSURERA'. COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE USTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LT0. rypE OF ADDL SUB0. POLICY NUMBER POLICY SEA MMODRYYY POLICY EA MaDONYWC LIMITS A COMMERCIALGENEAAL LIABILITY EACHOCCURRENCE s1,000,000 CLAIMSMADE ® OCCUR X 60366-65-69 Da/E9/201 Da/E9/E019 PREMiSEs E Lo .Limnoe E 75,000 RED ExP UnV one peso) s 5, 000 PERSONAL S ADV INJURY $1,000,000 GEN L AGGREGATE LIMIT APPLE S PER GENERAL AGGREGATE 52,000 000 POLICY�jEd [::]LUC PRODUCTS-COMPIOPAGG $1,000,000 OTHER: AUTOMOBILE LIABILITY EOMBIAcctJUED nt�SINGLE LIMIT 1,000 QQQ BODILY INJU RY(Per merms) S ANYAUTO OWNED BCNEWLEO AUTOS ONLY AUTOS 6D466_g4_D% 01/01/2018 1/01/2019 BODILY INJURY(Pe[acvitlenQ 5 B HIRED NONOWNED AUTOS ONLY AUTOS ONLY PROPERTYOAMAGE Pmacv�tlenl E 5 A UMBRELLA LIAB OCCUR EACH OCCURRENCE 5 2,000,000 AGGREGATE s EXCESS LIAB CLAIMS MADE 60499-63-93 a/29/20. a/29/2019 DED RETENTION 10, 000 s B WORHERSCOMPENSATpN AND EMPLOYERS' LIABILITY YIN ANYPROPWETOwvARTNERIExEWTIVE ❑ (NUMOFFICERNEMBERExcwDEDx NX N(A B0931-60-44 1Pn5/2017 12/15/201B STATUTE FOR EL EACH ACCIDENT 52,000,000 EL DISEASE -FA EMPLOYEE E 2,000,000 9 yeMatoryin H Ves tlexnDe maer DescwmioNOwvERATONs oelow EL DisEASE-wuc LIMIT 12,000,000 A EMPDOYEE DISHONESTY 60366-65-69 as/e9/e01e Oa/e9/e019 $100,000 DESONPTIONOFOPERATIONSILOCATIONSIVEHCLES IACORD 101, Addili—RemaMs SCFetlulq maV be Rumored T more space is mquimd) ADDITIONAL INSURED ENDORSEMENT ATTACHED0`73o/V O p� CITY OF SANTA ANA POLICE DEPARTMENT 60 CIVIC CENTER PLAZA SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE SANTA ANA, CA 92701 THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE VICTORIA vk ACORD 25 (2016103) The ACORD name and logo are registered marks of ACORD Produced usum Forms Boss Plus software. www. FormsBess com'. Imoressive Publishim LLC WO-208-19]] All riots. reserved. POLICY NUMBER: 60366-65-69 BUSINESSOWNERS THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS This endorsement modifies Insurance provided under the following: BUSINESSOWNERS POLICY SCHEDULE" Name Of Person Or Organization: THE CITY OF SANTA ANA SEE E0002 Information required to complete this Schedule, if not shown on this endorsement, will be shown in the Declarations. The following is added to Paragraph C. Who Is An Insured in the Businessowners Liability Coverage Form: 4. Any person or organization shown in the Sched- ule is also an insured, but only with respect to liability arising out of your ongoing operations performed forthat insured. BP 04 50 01 97 Copyright, Insurance Services Office, Inc., 1997 Page 1 of 1 ❑ Attach to your policy with the same policy number shown on this endorsement. ENDORSEMENT Effective Date 0 5 / 11 / 15 ADDITIONAL INSURED-BP04500197 OWNERS, LESSEES OR CONTRACTORS THE CITY OF SANTA ANA ITS OFFICERS, AGENTS, AND EMPLOYEES 60366-65-69 Policy Number of the Company designated in the Declarations This endorsement is part of your policy. It supersedes and controls anything to the contrary. It is otherwise subject to all other terms of the policy. COUNTERSIGNED ( Date) FARMERS ��IMSURARLF � 91-0OOZ (E OOOZ) 15T EDITION 3-88 Policy Number: Date Entered: 1/8/2009 A� �� CERTIFICATE OF LIABILITY INSURANCE 12�M5/z 8' THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER VICTORIA INSURANCE AGENCY D. Victoria 1740 West Katella Ave #8 CONTACT NAME: CHRIS VICTORIA N-9500 C (714) 794-2500AFAX No):Ctr1S Ix(719) 744E-MA ADDRESS: v1CtorlalnsuranCe345@gmall.COR Orange, CA, 92867 INSURER(S)RAGE NI INSURER A : TRUCK INSURANCE EXCHANGE 21709 INSURED SANTA FE BUILDING MAINTENANCE INSURER B oPffD-CENTURY INSURANCE COMPANY 21687 INSURER C: GUADALUPE MEDINA INSURER D: 15644 PAL0141NO DRIVE CHINO HILLS, CA 91709-5510 INSURER E: INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR TYPE OF INSURANCE ADDL SUER POLICY NUMBER POLICY MMIDD/YYYY MMIDDIYYYY LIMITS A COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $1,000,000 CLAIMS -MADE ®OCCUR X 60366-65-69 3/29/2013 3/29/2019 MAGE TO R-ENTE137— PREMSES IEa occurmce $ 75,000 MED EXP(Any acre person) $ 5,000 PERSONAL B ADV INJURY $1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $2,000,000 POLICY E JECTPRO- ❑ LOC PRODUCTS - COMP/OPAGG S 1,000, 000 $ 11 OTHER 1 AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT acemenl $ 1, 000, Too BODILY INJURY (Per person) $ ANYAUTO OWNED SCHEDULED AUTOS ONLY AUTOS 60486-94-07 1/01/2019 1/01/2020 BODILY INJURY (Per accident) $ PROPERTY DAMAGE Per accide t $ B HIRED NON -OWNED AUTOS ONLY AUTOS ONLY $ A X UMBRELLA LIAR OCCUR EACH OCCURRENCE $ AGGREGATE 52,000,000 EXCESS LIAR CLAIMS -MADE 60499-63-93 3/29/2018 3/29/2019 DELI RETENTION $ 1C, 000 $ B WORKERS COMPENSATION AND EMPLOYER$' LIABILITY YIN ANY OFFICERIMEMBEER EXCLUDED?ECUTIVE � (Manclaloryin NH) NIA B0931-60-44 2/15/2018 2/15/2019 XI PER OTH- STATUTE ER E.L. EACH ACCIDENT $2, 000, 000 E.L. DISEASE - EA EMPLOYEE $2,000,000 If yes, describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE - POLICY LINT $2,000,000 A EMPLOYEE DISHONESTY 60366-65-69 3/29/27 9/zols $100,000 DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Addi lonal Remarks Schedule, maybe attached it more space Isrequired) d ADDITIONAL INSURED ENDORSEMENT ATTACHED 60 CIVIC CENTER PLAZA SANTA ANA, CA 92701 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE CHRIS VICTORIA oy"MI -VN ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25 (2016103) The ACORD name and logo are registered marks of ACORD Produced usina Forms Boss Plus software. www.FormsBoss.com: Imoressive Publishina. LLC 800-208-1977 POLICY NUMBER: 60366-65-69 BUSINESSOWNERS THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS This endorsement modifies insurance provided under the following: SUSINESSOWNERS POLICY SCHEDULE` Name Of Person Or Organization: THE CITY OF SANTA ANA SEE E0002 " Information required to complete this Schedule, if not shown on this endorsement, will be shown In the Declarations. The following Is added to Paragraph C. Who Is An Insured in the Businessowners Liability Coverage Form: 4. Any person or organization shown in the Sched- ule is also an insured, but only with respect to liability arising out or your ongoing operations performed for that insured. BP 04 50 01 97 Copyright. Insurance Services Office, Inc., 1997 Page 1 of 1 ❑ Attach to your policy with the same policy number shown on this endorsement. ENDORSEMENT Effective Date05/11/15 60366-65-69 Policy Number of the Company designated in the Declarations ADDITIONAL INSURED-BP04500197 OWNERS, LESSEES OR CONTRACTORS THE CITY OF SANTA ANA ITS OFFICERS, AGENTS, AND EMPLOYEES This endorsement is part of your policy. It supersedes and controls anything to the contrary. It Is otherwise subject to all other terms of the policy. COUNTERSIGNED (Date) 81-00= tE DIXZ)15T EDITION YBB i RRMFR. �IXSURpxfF �� ,1 Policy Number: Date Entered: 1/8/2009 ACC) or CERTIFICATE OF LIABILITY INSURANCE DA3/12/2019) THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER VICTORIA INSURANCE AGENCY Chris D. Victoria 1740 West Ratella Ave (IH CONTACT NAME: CHRIS VICTORIA PNCN o ,,, (714) 744-4500 FAX Ne; (714) 744-2500 E-MAIL ADDRESS: -ADDRUS.victoriainsurance345@gmail.com Oran e, CA, 92867 g INSURER(S) AFFORDING COVERAGE NAICN INSURERA: TRUCK INSURANCE EXCHANGE 21709 INSURED SANTA FE BUILDING MAINTENANCE INSURER B:MID-CENTURY INSURANCE COMPANY 21687 INSURER C: GUADALUPE MEDINA INSURER D: 15644 PALOMINO DRIVE CHINO HILLS, CA 91709-5510 INSURER E: INSURER F COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR TYPE OF INSURANCE ADDL 1NM SUER POLICY NUMBER EFF MMIDDPOLICYIYYYY DPOLICY EXP MM DIYYYY LIMITS A COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $1,000,000 CLAIMS -MADE ®OCCUR X 60366-65-69 3/29/2019 3/29/2020 PREMSES Ea omurrAMAGE TO 0ence $ 75,000 MED EXPAny one person) $ 5,000 PERSONAL BADV INJURY $1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $2,000,000 POLICY DJECT RI-❑LOC PRODUCTS - COMPIOP AGG $1,000,000 $ 11 OTHER: AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT Ea acdtlent g 1' 000, 000 BODILY INJURY (Per person) $ ANYAUTO OWNED SCHEDULED AUTOS ONLY AUTOS 60466-94-07 1/Ol/2019 1/Ol/2020 BODILY INJURY (Per acdtlent) $ PROPERTY DAMAGE Per acdtlent $ B HIRED NON -OWNED AUTOS ONLY AUTOS ONLY $ A UMBRELLA LIAR OCCUR EACH OCCURRENCE $ EXCESSLIAB CLAIMS -MADE 60499-63-93 3/29/2019 3/29/2020 AGGREGATE $2,000,000 DEC RETENTION $ 1.0 , 000 $ B WORKERS COMPENSATION AND EMPLOYERS' LIABILITY YIN OFFICERIMEMBER EXCLUDED?ECUTVE � (Mandatory in NH) NIA B0931-60-44 2/15/2018 2/15/2019 NZ IPER OTH- STATUTE ER E.L.EACHACCIDENT $2, 000 ,-000 E.L. DISEASE-EAEMPLOYEE $2,000,000 If yes, describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE -POLICY LIMIT $2,000,000 A EMPLOYEE DISHONESTY 60366-65-69 [3/29/2019 3/29/2020 $100,000 DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES (ACORD 101. Additional Remarks Schedule, may be attached it more space is required) THE CITY OF SANTA ANA, ITS OFFICERS, EMPLOYEES, AGENTS, VOLUNTEERS AND REPRESENTATIVES ARE ADDITIONAL INSURED IN RESPECT TO GENERAL LIABILITY. THE CITY OF SANTA ANA / 20 CIVIC CENTER PLAZA ✓ SANTA ANA, CA 92701 42 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE ORRIS VICTORIA ��] -1 r4h, M In ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25 (2016103) The ACORD name and logo are registered marks of ACORD Produced using Forms Boss Plus software. www.Formseoss.com: Impressive Publishinq, LLC 800-208-1977 POLICY NUMBER: 60366-65-69 BUSINESSOWNERS THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS This endorsement modifies insurance provided under the following: SUSINESSOWNERS POLICY SCHEDULE" Name Of Person Or Organization: THE CITY OF SANTA ANA SEE E0002 " Information required to complete this Schedule, If not shown on this endorsement, will be shown In the Declarations. The following is added to Paragraph C. Who Is An Insured in the Businessowners Liability Coverage Form: 4. Any person or organization shown in the Sched- ule is also an insured, but only with respect to liability arising out of your ongoing operations performed for that insured. BP 04 50 01 97 Copyright, Insurance Services Office, Inc., 1997 Page 1 of 1 ❑ Attach to your policy with the same policy number shown on this endorsement. ENDORSEMENT Effective Date 05/11/15 ADDITIONAL INSURED-EP04500197 OWNERS, LESSEES OR CONTRACTORS THE CITY OF SANTA ANA ITS OFFICERS, AGENTS, AND EMPLOYEES 60366-65-69 Policy Number of the Company designated in the Declarations This endorsement is part of your policy. It supersedes and controls anything to the contrary. It is otherwise subject to all other terms of the policy. COUNTERSIGNED (Date) 111PMM �INSURpRCIE �\LR00R'� 8 -00001E 0001 ST EDITION MEE