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HomeMy WebLinkAboutAZTECA SYSTEMSM AANCE.., ; tirQUIRED WORK IVAY P HOCEED CLERK OF 00 IL PERnTr 0 5 2E1180tyt�work 0( D'_ 'Chlor (3'" -W"" Atteca Systems, LLC, 11075 South State, Suite 24 -TEL 801.823 2751 • FAX 801.923.3734 V,wwdlmrli.0 m CITXWORKSO LICENSE AND MAINTENANCE AGREEMENT This Software License and Maintenance Agreement made by and between Aztecs Systems, LLC ("Azteca Systems") a Delaware limited liability company, with a place of business at 11075 South State, Suite 24, Sandy, Utah 84070 USA and the City of Santa Ana, a charter city and municipal corporation organized and exiting under the Constitution c'the laws of the state of California, using certain of Aztecs Systems Licensed Products hereinafter referred to as. "Licensee." This Agreement is effective immediately upon delivery of Licensed Products (the "Effective Date"). Azteca Systems Products are licensed under the terms and conditions of the Agreement This agreement, when executed by (lie licensee named below ("Licensee") and Aztecs Systems, LLC (Azteca Systems), as licensor of the Software, Online, Services, and Documentation licensed under the License Agreement, will supersede any previous Agreements including the License Agreement presented in the installation process requiring acceptance by electronic acknowledgement and will constitute a signed License Agreement, This signed Agreement includes (i) this License and Maintenance Agreement, (ii) Addendum #1— Product Licensing, (iii) Addendum #2 — Standard Maintenance and Support and (iv) Addendum #3—Thhird Parry Contractor Acknowledgment. This signed Agreement may be executed in duplicate by the Parties. An executed Agreement, modification, amendment, or separate signature page shall constitute a duplicate if it is transmitted through electronic means, such as fax or email, and reflects the signing of the document by any Party. Duplicates arc valid and binding even if an original paper document bearing each Party's original signature is not delivered. ARTICLE I—DEFINITIONS I,I Definitions. The terms used are defined as follows: a.. "Agreement" means this Software License Agreement between Azteca Systems and Licensee, inclusive of all schedules, exhibits, attachments, addenda and other documents incorporated by reference. b. "Authorization Code(s)" means any key, authorization number, enablement code, login credential, activation code, token, account user name and password, or other mechanism required for use of a Product. c. "Authorized User" or "User" shall mcam (i) a direct user of the Licensed Products, including but not limited to Licensee's employees; (ii) L'icensee's consultants who have agreed to maintain the Licensed Property in confidence and use it only for the benefit of Licensee, or (iii) members of the public gaining access to, and only limited use of, the Licensed Products via the Software's public web portal (if applicable). Other than limited use of the Products through the software's web portal, the public is not considered an authorized user. d. "Client Data" means the data provided or inputted by or on behalf of Licensee, including personally identifiable information, for use with the Software. C. "Covered Software" shall mean the particular Citywm ks Software, scripts, interfaces and custom code identified in Addendum #1. f. "Deployment Server License" means a license that, in addition to providing staging server License rights, authorizes Licensee to install and use the Software for deployment in Licensee's internal use. g. "Testing Server License" means a license that authorizes Licensee to install and use the Software on a server in Licensee's internal useto provide testing License rights prior to deployment. ln. "Documentation" means all user reference documentation that is delivered with the Software. i. "Internal Use" means use of the Licensed Products by employees of Licensee in Licensee's internal operations but does not include access of the Licensed Products by, or use of the Licensed Products in the provisions of services to, Licensee's clients. or customers, internal Use also includes use of the Licensed Products by contractors of Licensee, including contractors providing outsourcing or hosting services, as long as Licensee assumes full responsibility for the compliance with this Agreement in such use. Use of the Licensed Products (or any pail thereof) for the benefit of others, whether by means of a software as a service offering, service bureau application, application service provider, outsourcing or other means of providing service to any third patty shall not be considered Internal Use, StandardLicense & AQninlenatovAgivente nr Page I glad 10/16 ed.. j. "Licensed Products" or "Products" shall mean the portion of the Cityworks Software and the Documentation to which Licensee has purchased a License as identified as specified in Addendum #1 attached hereto. Licensed Products shall include any updates or upgrades to the Licensed Products that Azteca Systems may at its discretion deliver to Licensee. Products includes but is not limited to Software, Online Services, and Documentation licensed under the terns of this license Agreement. k. "Login" means a license that allows Licensee to permit a single authorized named end user to use the Software, Data, and Documentation installed on a server and accessed from a computer device. I. "Online Services" means any Internet -based system, including applications and associated APIs, hosted, by Azteca Systems or its licensors, for storing, managing, publishing, and using Cityworks software and data, and other information. m. "Ordering Document(s)" means asides quotation, purchase order, or other document identifying the Products that Licensee orders. n, "Preview" means any alpha, beta, orprerelease Product, o. "Sample(s)" means sample code, sample applications, add-ons, or sample extensions of Products, p. "Server" means each single instance of an operating system, whether physically installed on a computer or within a virtualized environment. q "Software" or "Cityworks Software" paeans allor any portion of Azteca Systems proprietary software technology, excluding data, accessed or downloaded from an Aztecs Systems(Cityworks) authorized website or delivered on any media in any format including backups, updates, upgrades, and service packs. r. "Standard Maintenance" or "Maintenance Addendum" shall mean the Standard Software Maintenance & Support Addendum #2. S. "Term License' means a license or access provided for use of a Product for a limited time period ("Term") or on a subscription or maintenance basis as specified herein. ARTICLE 2—INTELLECTUAL PROPERTYRIGHTS AND RESERVATION OF OWNERSHIP Products are licensed, not sold. Azteca Systems and its licensors own Products and all copies, which are protected by United States and applicable international laws, treaties, and conventions regarding intellectual property and proprietary rights including trade secrets. This Agreement does not transfer ownership rights of any description in the Software, materials, or services to Licensee or any third party. Licensee agrees to use reasonable means to protect Products from unauthorized, use, reproduction,, distribution, or publication. Aztecs Systems and its third -party licensors reserve all rights not specifically granted in this Agreement including the right to change and improve Products. ARTICLE 3—GRANT OF LICENSE 3.1 Grant of License. Subject to the terms of this Agreement, Aztecs Systems grants to Licensee a personal, nonexclusive, nontransferable license solely to use the Products as set forth fn. Addendum #1 – Product Licensing (i) for which the applicable license fees have been, paid; (ii) for Licensce's own internal use; and (iii) in accordance with this Agreement and the configuration ordered by Licensee or as authorized by Aztecs Systems; and (iv) for the applicable Term or until terminated in accordance with Article S. License types may include, but are not limited to Login, Workgroup, Departmental, L^ LA (Enterprise License) Licenses. Licensee may allow Third Party Contractors to access and use the licensed Software, provided Licensee and Third Party Contractor agree to and are bound by the terms set forth in Addendum 3.. In addition to the Scope of Use fn Article 4, Addendum #1 – Product Licensing which applies to specific Products, Addendum 92 – Standard Maintenance and Support, and Addendum 93 –Third Party Contractor Acknowledgment (if applicable) collectively, are incorporated in this Agreement. a. Safilvore. Use and License for specific Software products are set forth in Addendum I- Product Licensing. Addendum, which is incorporated by relerence, b. Maintenance, Maintenance terms are set forth. in Section 9.11 below and in Addendum 2, - Standard Maintenance and Support which terms are incorporated by reference. c. Third Parol Contractor. Terms of use for Third Party Contractor software usage (if applicable) are set forth in Addendum 0, which is incorporated by reference. 3.2 Preview Release l Acenses. Products acquired under an evaluation license or under a Creta program are intended for evaluation and testing purposes only and not for commercial use. Any such use is at Licensee's own risk, and the Products do not qualify for Azteca or di strfbmnr maintenance. S/mrdard License & Maintenance Agreement Page 2 of 14 /n/Jded. 3.3 Special Use Programs. if Licensee acquires Products under a special program for noncommercial, nonprofit, educational, or other iimited-use license, Licensee's use of the Products is subject to the terms set forth in the applicable enrollment form or as described on Aztecs's website in addition to the non -conflicting terms of this Agreement. All such program terms are incorporated herein by reference, 3.4 Delivery. Unless otherwise requested by Licensee, Aztecs Systems shall provide an electronic link to make available to Licensee the Licensed Property by electronic download and a license key to activate the Licensed Property. ARTICLE 4—SCOPE OF USE 4.1 Permitted Uses a. For Products delivered to Licensee, Licensee may: 1. Install and store Products on electronic storage device(s); 2. Make archival copies and routine computer backups; 3. Install and use a newer version of Software concurrently with the version to be replaced during a reasonable transition period not to exceed 6 months, provided that the deployment of either version does not exceed the Licensee's licensed quantity; thereafter, Licensee shall not use more Software in the aggregate than Licensee's total licensed quantity; and 4. Move the Software in the licensed configuration to a replacement Server. b, Licensee may use, copy, or prepare derivative works of Documentation suppliedin digital format and. thereafter reproduce,display, and redistribute the customized documentation only for Licensee'sown internal use. Portions of Documentation supplied in digital former merged with other software and printed or digital documentation are subject to this License Agreement.Licenseeshallincludethe following copyright attribution notice acknowledging the proprietary rights of Aztecs and its licensors: "Portions of this document include intellectual property of Azteca and its licensors andare used herein under license. Copyright d (Licensee will insert the actual copyright daae(s)frorrr the source materials] Aztecs Systems, LLC. and its licensors. All rights reserved." Consultant or Conuncioi,Access. Subject to Section 3.1 and Addendum #3, Aztecs Systems grants Licensee the right to permit Licensee's Third Party Consultants or Contractors to use the Products exclusively and solely for Licensee's benefit. Licensee must comply with terms and provisions of Addendum #3 and provide a copy to Azteca,. Licensee shallbe solely responsible for compliance by Third Party Consultants and Contractors with this License Agreement and shall ensure that the Third Party Consultant or Contractor discontinues Product use upon completion of work for Licensee. Access to or use of Products by Third Party Consultants or Contractors not exclusively for Licensee's benefit is prohibited.. 4.2 Uses Not Permitted. Except to the extent that applicable law prohibits or overrides these restrictions, or as provided herein, Licensee shall not: a, Sell, rent, lease, sublicense, lend, assign, or time-share Products; b. Permit persons other than Authorized Users to access or use the Licensed Products (or any part thereof); C, Act as a service bureau or Commercial ASP; d. Use Software, Data, or Documentation for a site or service and operate the site or service 1'ar profit or generate revenue through direct or indirect methods (e.g., advertising or by charging for access to the site or service); C. Redistribute Software, Data, or Online Services to third parties, in whole or in part, including, but not limited to, extensions, components, or APIs; E Redistribute Authorization Codes; g. Reverse engineer, decompile, or disassemble Products; h. Make any attempt to circumvent the technological measure(s) that controls access to or use of Products; i, Upload or transmit content or other wise use Products in violation of third -party rights, including Standard License dl Motuteuaaee Agreement Page 3 of 14 !n/la,yl intellectual property rights, privacy rights, nondiscrimination laws, or any other applicable law or government regulation; j. Remove orobscure any Aztecs Systems (or its licensors') patent, copyright,. trademark, proprietary rights notices, and/or legends contained in or affixed to any Product, Product output, metadaia file, or online and/or hardcopy attribution page of any Data or Documentation delivered hereunder; k. Separate from the licensed use of APIs, Licensee may not unbundle or independently use individual or component parts of the Products, Software, or Online Services; I. Unbundle or independently use the individual or component parts of Software or Online Services; m. Incorporate any portion of the Software into a product or service that competes with the Software; n. Publish the results of benchmark tests run on Software without the prior written permission of Aztecs Systems; or o. Use, incorporate, modify, distribute, provide access to, or combine any computer code provided with the Software in a mariner that would subject such code or any part of the Software to open source license terms, which includes any license terms that require computer code to be (i) disclosed in source code form to third parties, (ii) licensed to third parties for the purpose of making derivative works, or (iii) redistributable to third parties at no charge. ARTICLE 5—TERM AND TERMINATION 5.1. This License Agreement is effective upon date and signature of Licensee below. The initial term of this License Agreement will begin upon the dates set forth in Addendum I and provided the fees are paid. This License agreement andits maintenance provisions may then be renewed annually by payment of the then current maintenance fees for the next annual maintenance period as set forth in Addendum 1. 5,2. Either party may terminate this License Agreement or any Product license for a material breach that is not cured within thirty (30) days of written notice to the breaching party, except that termination is immediate for a material breach that is impossible to cure. 5.3. Termination for Convenience: Either party may terminate this Agreement by giving the other party thirty (30) days' written notice prior to the end of the current Term Maintenance Period, 5.4. Inthe event that either funding from Licensee or other sources is withdrawn, reduced, or limited, or the authority of Licensee to perform any of its duties is withdrawn, reduced, or limited in any way after the Effective Date of this Agreement and prior to normal completion, the parties shall have the authority to exercise the Termination for Convenience option to terminate this Agreement in whole or in part:. If a parry to this Agreement chooses to terminate for convenience that party may do so by thirty (30) days' written notice to the other party. 5.5. Upon termination of the License and Maintenance Agreement, all Product licenses granted hereunder terminate as well. Upon termination of a License or the License and Maintenance Agreement, Licensee will (i) stop accessing and using affected Product(s); (ii) clear any client -side data cache derived from Online Services; and (iii) uninstall, remove, and destroy all copies of affected Product(s) in Licensee's possession or control, including any modified or merged portions thereof, in any form, and execute and deliver evidence of such actions to Aztecs Systems. 5.6. INhis Agreement is terminated for convenience, the Licensee is only liable for payment required by the terms of this Agreement for license, maintenance and support services rendered or products and software received and accepted prior to the effective date of termination. 5.7. Irthis Agreement is terminated under section 53 or 5.4 above, Licensee shall then return to Aztecs Systems all of the Software, relatedmodules, related updates, and any whole or partial copies, codes, modifications, and merged. portions in any form. Aztecs will then for no additional charge to Licensee and at Licensee's option either grant a license to the Licensee, for a period of one (1) year, which will allow Licensee to retain the ability to access records and data contained in the Software or allow Licensee to create digital copies of all files needed by the Licensee for the same period. If Licensee needs to retain access to records or date for a period longer than one (I ) year, in order to transfer data to another system, Aztecs will consider reasonable requests to extend beyond one (1) year. 5.8. The patties hereby agree that all provisions which operate to protect the intellectual rights of Aztecs Systems shall remainin force should breach or termination of any kind. occur. Standard Llcvoise Page 4 of 14 10116 ed. ARTICLE 6—LIMITED WARRANTIES AND DISCLAIMERS 6.1 Limited Warranties. Except as otherwise provided in this Article 6, Aztecs. Systems warrants for a period of ninety (90) days from the date Aztecs Systems issues the Authorization Code enabling use of Software and that the unmodified Software will substantially conform to the published Documentation under normal use and service, 6.2 Special Disclaimer. CONTENT, DATA, SAMPLES, NEW VERSIONS, HOT FIXES, PATCHES, SERVICE PACKS, UPDATES, UPGRADES, AND ONLINE SERVICES PROVIDED ON A NO -FEE BASIS, AND EVALUATION, TEST AND BETA SOFTWARE ARE DELIVERED "AS 19" WITHOUT WARRANTY OF ANY KIND, 6.3 Internet Disclaimer, THE PARTIES EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE INTERNET IS A NETWORK OF PRIVATE AND PUBLIC NETWORKS AND THAT (i) THE INTERNET IS NOT ASECURE INFRASTRUCTURE, (ii) THE PARTIES HAVE NOCONTROL OVER THE INTERNET, AND (iii) NONE OF THE PARTIES SHALL BE LIABLE FOR DAMAGES UNDER ANY THEORY OF LAW RELATED TO THE PERFORMANCE OR DISCONTINUANCE OF OPERATION OF ANY PORTION OF THE INTERNET OR POSSIBLE REGULATION OF THE INTERNET THAT MIGHT' RESTRICT OR PROHIBIT THE OPERATION OF ONLINE SERVICES. 6.4 General Disclaimer, EXCEPT FOR THE ABOVE EXPRESS LIMITED WARRANTIES, AZTECA SYSTEMS DISCLAIMS ALL OTHER WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SYSTEM INTEGRATION, AND NON -INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, AZTECA SYSTEMS DOES NOT WARRANT THAT PRODUCTS, MAINTENANCE OR ANY TECHNICAL SUPPORT SERVICES PROVIDED HEREIN WILL MEET LICENSEE'S NEEDS; THAT LICENSEE'S OPERATION OF THE SAME WILL BE UNINTERRUPTED, ERROR FREE, FAULT-TOLERANT, OR FAIL-SAFE; OR THAT ALL NONCONFORMITIES CAN OR WILL BE CORRECTED. PRODUCTS ARE NOT DESIGNED, MANUFACTURED, OR INTENDED FOR USE IN ENVIRONMENTS OR APPLICATIONS THAT MAY LEAD TO DEATH, PERSONAL INJURY, OR PHYSICAL PROPERTY/ENVIRONMENTAL DAMAGE, LICENSEE SHOULD NOT FOLLOW ANY SUGGESTIONS OR INSTRUCTIONS THAT APPEAR TO BE HAZARDOUS, UNSAFE, OR ILLEGAL. ANY SUCH USE SHALL BE AT LICENISEF'S OWN RISK AND COST. 6.5 Exclusive Remedy. Licensee's exclusive remedy and Aztecs Systems' entire liability for breach of the limited warranties set forth in this Article 6 shall be limited, at Aztecs Systems' sole discretion, to (i) replacement of any defective media; (ii) repair, correction, or a workaround for Software or Online Services subject to the Azteca SystemsMalmenanee Services and Support Addendum, or (iii) return of the license fees paid by Licensee for the current period, prorated for the current period, for Software or Online Services that do not meet Aztecs Systems limited warranty, provided that Licensee uninstalls, removes, and destroys all copies of Software or Documentation; ceases using die Software or Online Services; and executes and delivers evidence of such actions to Azteca Systems, 6,6 If the performance of any obligation under this Agreement is prevented., restricted, or interfered with by reason of fire, flood, earthquake, explosion, or othe' casualty or accident; strikes or labor disputes; inability to procure delivery of parts, supplies, services, or power; war, threat of actual terrorist act, cyberanack, or other violence; any law order, proclamation, regulation, ordinance, or demand; or any conditionwhatsoever beyond the reasonable control of the affected party, the party so affected, upon giving prompt notice to the other party, will be provided a temporary extension for a period of time as may be reasonably necessary to allow for such delay, prevention interference, or restriction. ARTICLE 7—LIMITATION OF LIABILITY 7.1 Disclaimer of Certain Types of Liability. AZTECA SYSTEMS, ITS AUTHORIZED DISTRIBUTOR (IF ANY), AND ITS LICENSORS SHALL, NOT BE LIABLE TO LICENSEE FOR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR. SERVICES; LOST PROFITS, LOS`r SALES, OR BUSINESS EXPENDITURES; INVESTMENTS; BUSINESS COMMITMENTS; LOSS OF ANY GOODWILL; OR ANY INDIRECT, SPECIAL, Standard License c@A9nlnlairance Agreetnverl Page 5 of 14 10116 ed. INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO THIS LICENSE AND MAINTENANCE AGREEMENT OR USE OF PRODUCTS, HOWEVER CAUSED ON ANY THEORY OF LIABILITY, WHETHER OR NOT AZTECA SYSTEMS OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. 71 General Limitation of Liability. EXCEPT AS PROVIDED IN ARTICLE 8—INFRINGEMENT INDEMNITY, THE TOTAL CUMULATIVE LIABILITY OF AZTECA SYSTEMS AND ITS AUTHORIZED DISTRIBUTOR HEREUNDER, FROM ALL CAUSES OF ACTION OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, BREACH OF WARRANTY, MISREPRESENTATION, OR OTHERWISE, SHALL NOT EXCEED THE FEES ACTUALLY PAID BY LICENSEE DURING THE CURRENT MAINTENANCE AND SUPPORT PERIOD, FOR THE PRODUCTS THAT GIVE RISE TO THE CAUSE OF ACTION. 7.3 Applicability of Disclaimers and Limitations. Licensee agrees that the limitations of liability and disclaimers set forth in this License Agreement will apply regardless of whether Licensee has accepted Products or any other product or service delivered by Aztecs Systems. The parties agree that Aztecs Systems has set its fees and entered into this License Agreement in reliance on the disclaimers and limitations set forth herein, that the same reflect an allocation of risk between the parties, and that the same form an essential basis of the bargain between the parties. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. THE FOREGOING WARRANTIES, LIMITATIONS, AND EXCLUSIONS MAYNOT BE VALID IN SOME JURISDICTIONS AND APPLY ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW IN LICENSEE'S JURISDICTION. LICENSEE MAY HAVE ADDITIONAL RIGHTS UNDER LAW THAT MAY NOT BE WAIVED OR DISCLAIMED, AZTECA SYSTEMS DOES NOT SEEK TO LIMIT LICENSEE'S WARRANTY OR REMEDIES TO ANY EXTENT NOT PERMITTED BY LAW. ARTICLE 8—INFRINGEMENT INDEMNITY 8.1 Aztecs Systems shall defend, indemnify as described below, and hold Licensee harmless from and against any loss, liability, cost, or expense, including reasonable attomoys' fces, arising out any claims, actions, or demands by a third party legally alleging that Licensee's licensed use of Software or Online Services infringe a US patent, copyright, or trademark, provided; a. Licensee promptly notifies Aztecs Systems in writing of the claim; b. Licensee provides documents describing the allegations of infringement; C, Aztecs Systems has sole control of the defense of any action and negotiation related to the defense or settlement of any claim; and d. Licensee reasonably cooperates in the defense of the claim at Aztecs Systems' request and expense. 8.2 If Software or Online Services are found to infringe a US patent, copyright, or trademark, Azteca Systems, at its own expense, may either (i) obtain rights for Licensee to continue using the Software or Online Services or (i i) modify the allegedly infringing elements of Software orOn] !no Services while maintaining substantially similar functionality. If neither alternative is commercially reasonable, the license shall terminate, and Licensee shall cease accessing infringing Online Services and shall uninstall and return to Aztecs Systems any infringing item(s). Aztecs Systems entire liability shall then be to indemnify Licensee pursuant to Section 11,l and refund. the unused portion of fees paid, prorated for the current maintenance and support period. 8.3 Aztecs Systems shall have no obligation to defend Licensee or to pay any resultant costs, damages, or attorneys' fees for any claims or demands alleging director contributory infringement to the extent arising out of(!) the combination or integration of Software or -Online Services with a product, process, or system not supplied by Aztecs Systems or specified by Aztecs Systems in its Documentation; (ii) material alteration of Software or Online Services by anyone other than Aztecs Systems or its subcontractors; or (iii) use of Software or Online Services after modifications have been provided by Aztecs Systems fur avoiding infringement or use after a return is ordered by Aztecs Systems under Section 8.2. Standard License 6 Maintanancti Agreentou Page 6 of 14 HIM Ed. 8.4 THE FOREGOING STATES THE ENTIRE OBLIGATION OF AZTECA SYSTEMS WITH RESPECT TO INFRINGEMENT OR ALLEGATION OF INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY, ARTICLE 9—GENERAL PROVISIONS 9.1 Future Updates. New or updated Products andsubscription renewals will be licensed under the then -current Azteca Systems license terms and conditions included with the deliverable Products. 9.2 Export Control Regulations. Licensee expressly acknowledges and agrees that Licensee shall not export, re- export, import, transfer, or release Products, in whale or in part, to (i) any US embargoed country; (ii) any person on the US Treasury Department's list of Specially Designated Nationals; (iii) any person or entity on the US Commerce Department's Denied Persons List, Entity List, or Unverified List; or (iv) any person or entity or into any country where such export, re-export, or import violates any US, local, or other applicable import/export control laws of regulations including, but not limited to, the termsof any import/export license or license exemptionand any amendments and supplemental additions to those importlexport laws as they may occur from time to time. 9.3 Taxes and Fees, Shipping Charges. Licenu fees quoted to Licensee are exclusive of any and all taxes or fees, including, but not limited to, sales tax, use tax, value-added tax (VAT), customs, duties, or tariffs, and shipping and handling charges. 9.4 No Implied Waivers. The failure of either party to enforce any provision of this License Agreement shallnot be deemed a waiver of the provisions or of the right of such party thereafter to enforce that or any other provision. 9.5 Severability. The parties agree that If any provision of this License Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make the intent of the language enforceable. 9.6 Successor and Assigns. Licensee shall not assign, sublicense, or transfer Licensee's rights or delegate Licensee's obligations under this License Agreement without Aztecs Systems'prior written consent, and any attempt to do so without consent shall be void. This License Agreement shall be binding on the respective successors and assigns of the parties to this License Agreement. Notwithstanding, a government contractor under contract to the government to deliver Products may assign this License Agreement and. Products acquired for delivery to its government customer upon written notice to Aztecs Systems, provided the government customer assents to the farms of this License Agreement. 9.7 Survival of Terms. The provisions of Articles 2, S, 6, 7, g, and 9 of this License Agreement, and the provisions of section 4.1 of Addendum 2, shall survive the expiration or termination of this License and Maintenance Agreement, 9,8 Equitable Relief. Licensee agrees that any breach of this License Agreement by Licensee may cause irreparable damage and that, ht the event of suchbreach, in addition to any and all remedies at law, Azteca Systems shall have the right to seek an injunction, specific perfonnaace, or other equitable relief in any court of competentiurisdi€tion. 9.9 US Government Licensee. The Products are commercial items, developed at private expense, provided to Licensee under this License Agreement, If Licensee is a US government entity or US government contractor, Aziece. Systems licenses Products to Licensee in accordance with this License Agreement under FAR Subparts 12.211/12.212 or DFARS Subpart227.7202. Arteca Sysiems Data and Online Services are licensed tinder the same subpart 227.7202 policy as commercial computer software for acquisitions made under DFARS. The commercial. license rights in this License Agreement strictly govern Licensees use, reproduction, or disclosure of Products. Aztecs Systems Sell ware source code is unpublished, and all rights to Products are reserved by Aztecs Systema and its licensors. Licensee may transfer Software to any licensed government procuring agency facility to which computer(s) on which Software is installed are. transferred. If any court, arbitrator, or board holdsthal Licensee has greater rights to any portion of Products under applicable public procurement law, such rights shall extend only to tine portions affected. 9.10 Governing Law, Disputes, and Arbitration. This License Agreement shall be governed by and construed in accordance with the laws of the State of California without reference to conflict of laws principles, except that US federal laws haII govern in matters ofintelIectuaI property. Except as provided in Section 9.8, any dispute Standard License d Maintenance Agreement Page? of 14 10116ed. arising out of or relating to this License Agreement or the breach thereof shall be resolved in the following order: Consultation and negoliarion in good faith and a spiril ojmamal cooperattarr-, Mediation, by a. mutually acceptable mediator chosen by the parties, which cost is shared equally; If the matter cannot be settled through negotiation or mediation, then it shall be finally settled by arbitration adininistered by the American Arbitration Association under its Commercial Arbitration Rules. Judgment on the award rendered by the arbitrator maybe entered in a court of competent jurisdiction. If Licensee is a US government agency, this License Agreement is subject to the Contract Disputes Act of 1978, as amended (41 USC 601-613), in lieu of the arbitration provisions of this clause. This License Agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. 9.11 Maintenance, Maintenance for qualifying Software consists of updates andotherbenefits, such as access to technical support, arc provided during the Term of Use. Maintenance is specified as set forth in Addendum #2. 9.12 Feedback. Aztecs Systems may freely use any feedback, suggestions, or requests for Product improvements that Licensee provides to Aztecs Systems. Regardless of the source of any feedback or suggestions, any improvements to Cityworks Software or Products, and any related intellectual property, are owned by Azteca Systems. 9.13 Patents, Licensee may not seek, and may not permit any other user to seek, a patent or similar right worldwide that is based on or incorporates any Aztecs Systems technology or services. This express prohibition on patenting shall not apply to Licensee's software and technology except to the extent that Azteca Systems technology or services, or any portion thereof, area part of any claim or preferred embodiment in a patent applicationor a similar application. 9.14 Entire Agreement, This License Agreement, including its incorporated documents, addendums, and exhibits constitutes the sole and entire agreement of the parties as to the subject matter set forth herein and supersedes any. previous License agreements, understandings, and arrangements between the patties relating to such subject matter. Additional or conflicting terms set forth in any purchase orders, invoices, or other standard form documents exchanged during the ordering process, other than product descriptions, quantities, pricing, and delivery instructions, are void and of no effect. Any modification(s) or amendment(s) to this License Agreement must be in writing and signed by each party or as otherwise provided in Addendum #l. IN WITNESS WHEREOF, the parties hereto have caused this License Agreement to be executed and made effective by their respective authorized representatives. AZrECA SYSTEMS, LLC Name: Brian L. Haslam. Title: President - CEO Date: OI/Calwj g CITY OF SANTA ANA, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California — (LICENSEE) BY: Name: Raul Godinez II City Manager Title: Date: ATTEST APPROVED AS TO FORM Maria D. Huizar hn M. Funk Clerk of the Council Assistant City Attorney RECO MENDED FOR. APPROVAL red ousaviaour Executive Director Public Works Agency Standard License & n9aiwt nance. Agreement Page 8 of 14 10.46 ed. ADDENDUM #1 PRODUCT LICENSING 1. Licensed Software: Enterprise License Agreement Unlimited Quantities of the Identified Products: Office Tablet Respond Mobile Native Apps (for iOS/Android) --inoludes the following Add-ons: Storeroom Equipment Checkout Contracts Cityworks Analytics for AMS Cityworks for Excel eURL (Enterprise URL) MicroPaver Interface Performance Budgeting Web Map Manager Web Hooks Local Government Templates (LOT) Use of Cityworks AMS Application Programming interfaces (APIs) with commercially available Cityworks-centric applications that are licensed and maintained by authorized Cityworks partners Annualfeeherein is based on 300,001 to 350,000 population range. Additional Sofitvare Products & Licenses: Additional SoJhvare Produces & licenses airy be added to this License Agreement with either an a6wowledgement ofan ofcial Ciryworks quote signed by Licensee and additional fies, if necessary or applicable being paid, or receipt of Purchase Orderfrom rorn Licensee in response to an official Cityworks quote and additional fees, tf applicable being paid 2. Notices & Licensee Information: Until or unless otherwise, modified, all notices relevant to this agreement shall be sent to the following address: Azteca Systems, LLC 11075 South State, Suite 24 Sandy, Utah 44070 City of Santa Ana 20 Civic Center Plaza Santa Ana, CA 92701 Attn: Trevor Bur an E-mail: tb ijaq antana -a.oig Phone: 714.647.5657 3. Delivery Date/Effective Date of Software Ai9NdIDDIf YYY 0113112018 Standard License & Maintenance Agreement Page 9 of 14 1046 eA 4, Schedule of Payments and Fees under License and Maintenance Agreement Support Period Date From/To mm/ddl Amount Period 1 01/31/2018 — 01/30/2019 $75,000.00 Period 2 01/31/2019 — 01/30/2020 $75,000.00 Period 3 01/31/2020 — 01/30/2021 $75,000.00 5, Additional Updates to the above licensed software means a subsequent release of the program which Aztecs generally makes available to its supported customers as part of the annual maintenance plan for which fees have been paid. Occasionally, Aztecs changes the name of its licensed software as part of its ongoing process to improve and increase the functionality of the software. In the event the software licensed or listed above changes in name, and/or improvements are made,, Aztecs will provide software with functionality that is similar to or with substantially the some or greater functionality of the originally licensed software, provided all current license fees have been paid. Updates may not always include any release, option or future program that Aztecs licenses separately, Updates are provided when available (as determined by Aztecs). Aztecs is under no obligation to develop any future programs or functionality. Any updates made available will be delivered to you, or made available to you for download, You. shall be responsible for copying, downloading and installing the updates. Standard License & Maintenance Agreement Page 10 of 14 JW16ed. ADDENDUM #2 STANDARD MAINTENANCE AND SUPPORT Standard Maintenance and Support Addendum provisions are between the Licensee and Aztecs, Systems, LLC, Maintenance and Support are provided subject to the terms and conditions of the signed License Agreement and which is incorporated by reference. 1. MAINTENANCE & SUPPORT: Aztecs Systems will provide maintenance and support services to Licensee for qualifying Products during the applicable Term for such Products provided the applicable license fees have been paid for the times and periods and amounts specified in Addendum #1. Maintenance and Support Services consist of the following benefits: Technical support, new version software, service packs, software upgrades, and software updates. 1.1. Aztecs Systems will ensure upward compatibility for the Covered Software applications within a reasonable timeframe for minor EsriliD ArcGIS and Cityworks supported database revisions. Aztecs Systems will not ensure upward compatibility for Covered Software Applications when there arc major Earl ArcGls revisions (for example, from rev I O.x to rev I Lx), however Azteca Systems will make all reasonable efforts to provide upward compatibility. 1.2. Aztecs Systems shall, without additional charge (except as allowed for in paragraph 3A), during the term of this Agreement provide the following: (a) Software Updates. Software Updates includes Upgrades and service packs which are a collection of files that enhance or correct the Covered Software and which will be available for Licensee to download during the Maintenance Tcrm/Period, Updates and Upgrades may also include new versions; (b) Provide Telephone Support, Email Support, Web Support, during normal business hours, g AM to 5 PM Mountain Time, Monday through Friday (excepting Holidays) andafter hour emergency support line, and other benefits deemed appropriate by Azteca Systems (as set forth in Section 2 below); and (c) Implement and maintain a means of secure, remote direct network access (VPN, Web access, etc.) to the Licensee's systems in order to perform thorough remote diagnostics. 1.3 The following items, among others,however, are specifically exoluded as support services under this section of this Maintenance and Support: (a) Support for applyingor installing upgrades and service packs; (b) Assistance with questions relatedto third party software, computer hardware, networking, and other similar items that are not provided by Azteca; (c) Assistance with computer operating system questions not directly pertinent to the Covered Software or Program Modifications;. (d) Licensee Data debugging andlor correcting; (e) Services necessitated as a result of any cause other than authorized ordinary and proper use by the Licensee of the Covered Software, including but not limited to neglect, abuse, unauthorized modifications and/or unauthorized updates; (f) Consulting regarding customizations created to function with the Covered Software unless the customization is identified and listed as Covered Software in Addendum 1; (g) Assistance with applications which are nor parrof a standard life cycle, such as preview, beta, or candidate releases; and (h) Questions such as configuration, implementation and walk-throughs. 1.4 Support Periods are renewable unless terminated as provided in Section 4 below, The Maintenance Services consists of software and documentation updates and access to technical support via telephone, email, web -based (www MyCilyworks.com) and after hours support as set forth in Section 1 of this Addendum, .Standard License & Maintenance Agreemew Page l I of 14 10/16 ed. 1.5. Technical support provided pursuant these maintenance provisions shall be performed in a professional and workmanlike manner. Aztecs Systems will use commercially reasonable efforts to provide corrections to a. technical issue or provide a workaround, but Aztecs Systems cannot guarantee that all technical issues can be fixed or resolved. 1.6. Authorized Callers. Licensee may designate a limited number of authorized callers per software product listed in Addendum 1. Licensee may replace Authorized Callers at any time by notifying Aztecs Systems Support services. Authorized callers may be designated in this Addendum #2 or by email, Aztecs may limit the total number of authorized callers as may be reasonably necessary and may request an updated list of authorized callers. 1.7. Cityworks Online Support and Customer Portal. Azteca has created a self-help support website center for Authorized Callers to submit technical issues, chat with technical specialists, track technical support incidents throughthe'MyCityworks' portal, and view technical articles, updated product documentation, blogs, links to forums, and technology announcements. The support and care website can be found at http://www.mycilyworks.aom, 2. PROCEDURES FOR ACCESSING SUPPORT: 2.1. All problem categories from routine, non-critical and critical that occur during normal business hours shall procedurally occur as follows: 1) Licensee's system administration staff as first line of support, and then 2) Aztecs Systems staff as the second line of support. Aztecs Systems will make all reasonable efforts to acknowledge all requests for support during normal business hours within 4 hours. 2.2. Prior to catling Aztecs Systems for support services, the Licensee will first attempt to isolate any problems that occur within the Licensee's System, The Licensee will try to reduce the problem down to a. specific software or system component. If it is determined that the problem is The Cityworks Software component, Licensee will first try and resolve the problem without Aztecs Systems' involvement. If Licensee cannot resolve the problemor isolate the problem, Licensee may contact Aztecs Systems via telephone,chat, or self-service portal. In each case,. Cityworks technical support will log the information and provide, an answer to the question, a resolution to the problem, or submit a verified bug to the development group. Any support request that is not quickly resolvewill be assigned to a technical support representative. Phone calls and chat requests are accepted during normal business hours as outlined on the Contact Support page of MyCityworks.com. Voicemails avid requests submitted via the self-service portal outside of the posted business hours will be responded to on a first come, first served basis the next business day. 2.3. For critical problems that occur outside of Aztecs Systems' normal business hours (8 AM to 5 PM, Mountain Time) and cannot be isolated and resolved by the Licensee, Aztecs Systems will provide an after- hours phone number or pager number that will forward the call to the currently assigned Aztecs Systems support representative. Aztecs Systems willmake all reasonable efforts to acknowledge and respond to the request for support for critical problems that occur outside of normal business hours within 4 hours of receipt of the call from a designated and authorized Licensee representative. Critical problems are defined as problems that cause several users to be unable to perform their duties. For routine and non-critical problems Licensee will submit support requests during normal business hours as outline in 2.2 above. 2.4. After a Technical Support Incident is logged, Aztecs Systems will use commercially reasonable efforts to provide corrections to a technical issue or provide a work around, While it is Azteca's goal to provide an acceptable solution to technical issues, Aztecs cannot guarantee that all technical issues can be fixed or resolved. 2.5. Aztecs will use all reasonable efforts to utilize remote support -type services. However, in the event Licensee and Azteca Systems agree. it becomes necessary for Azteca Systems to be on-site to provide support for the Covered Software, the parties by mutual negotiation, shall develop a separate agreement that will govern the terms and conditions for any on-site work or services. SttndardLicense&MaintenanceAgreumert Page 12 of 14 I0116ed 3. 1, License, Maintenance and Support Services herein are included in the payment of annual fees as set forth in Addendum #1, and shall be paid by Licensee. The annual fee for each twelve (12) month period Is set forth in Addendum #1, and shall be paid prior to the start for each License and Maintenance Period unless otherwise specified. The annual fee for successive TermslPerlods (twelve-month periods) commencing upon the anniversary of the first maintenance period, shall become due prior to the endof the preceding paid-up Maintenance Period. 3.2. Upon sixty (60) days written notice, the fee for the License and Maintenance Periods listed in Addendum 1 subsequent to year three (3) of the Maintenance Period, may be adjusted by Aztecs Systems to reflect increases in costs of providing the services; provided, however, that the fee shall not increase by more than the CPI from the previous annual fee. Aztecs Systems will notify Licensee of the new pricing no later than ninety (40) days prior to the annual renewal date of the year preceding the year for which such adjusted pricing applies. 3.3. Maintenance Expiration. Aztecs Systems will send Licensee a notice of expiration approximately sixty (60) days before the Maintenance term expires. If Aztecs Systems does not receive a purchase order prior to the expiration date, Aztecs will send the notification to Licensee upon expiration of the Maintenance, term. Aztecs Systems willcontinue to provide technical support for an additional thirty (30) days, but Licensee wl ll. no longer receive Software updates released after the Maintenance term's expiration. If Licensee does not reinstate Maintenance within thirty (30) days of the expiration date, Licensee will no longer receive technical support. All other Maintenance benefits and Support services will end with the expiration of the Maintenance term. 3.4. Reinstatement Fee for Lapsed Maintenance, Aztecs Systems will reinstate Maintenance if Licensee sends a purchase order or payment within thirty (30) days of the expiration date, If Licensee does not renew Maintenance within thirty (30) days of the expiration date but at a later date wants to reinstate Maintenance, Maintenance fees willinclude the Maintenance fees that Licensee would have paid since the expiration date. 4. MISCELLANEOUS 4.1, Data Confidentiality Statement: Azteca Systems will take reasonable measures to ensure that any Licensee data and/or confidential information provided to Aztecs Systems is not inappropriately accessed or distributed to any third -party. Data provided to Aztecs Systems by the Licensee may be loaded onto Aztecs Systems servers or employee computers for the purpose of testing The Cityworks Software, database structure, or database values, and related Esrig software to resolve database or software performance issues, software enhancements and software defects. At no time will the data be distributed to individuals or organizations who are not Aztecs Systems employees without first receiving written approval from Licensee. If requested by the Licensee-, and once the testing has been completed, Aztecs Systems will delete all data providedby the Licensee. 4.2. No Implied Waivers; No failure or delay by Aztecs Systems or Licensee in enforcing any right or remedy under this Agreement shall be construed as a waiver of any future or other exercise ofsuch right or remedy by Aztecs Systems, Srandanl License Fc ut2ainrenarace Agreenturr Page 13 of 14 /1Y1(' ed. ADDENDUM #3 THIRD PARTY CONSULTANT/CONTRACTOR ACKNOWLEDGMENT If Licensee engages any Third Party Contractor and desires to grant access to or permission to use the licensed software, the access may be granted subject to the following terms conditions and provisions: 1. Access and use of the Licensed Products by any third party is solely for Licensee's benefit; 2. The Third Party Contractor (or, if applicable, its employee) shall be considered, as applicable, the Authorized User for purposes of the applicable license type, and all use by such contractor shall be in accordance with the terns and conditions of the License and Maintenance Agreement; 3. Before accessing the Licensed Products, the Third Party Contractor agrees in writing that (a) the software shall be used solely in accordance with the tennis of this Agreement and solely for Licensee's benefit and (b) said contractor shall be liable to Aztecs Systems for any breach by it of this Agreement; 4, Licensee hereby agrees and acknowledges that Licensee will be liable for any and all actions or omissions of the Third Party Contractor with respect to the use of the Licensed Products, as if such actions or omissions were the Licensee's; S. Upon expiration or termination of this License Agreement, the rights of usage to any Third Party Contractor shall immediately terminate; d. Use of the Software by such Third Party Contractors on Licensee's behalf will be governed by the terms of this Agreement, and will require that Licensee purchase the appropriate license for each user utilized by such contractor; 7, Any breach of this Agreement by any Third Party Contractors) will be deemed to be a breach by Licensee; R. Licensee will ensure that Third Party Contractor agrees to comply with and does comply with the terms of this Agreement an the same basis as the tomis apply to Licensee; and 9. Any Third Party Contractor trust sign a copy of this Addendum acknowledging that it has a copy of the License Agreement and agrees to the terms herein, further Licensee shall provide a signed copy of this Addendum for every Third Party contractor to which it has granted permission to access and/or use the licensed software; The rights granted under Third•Porty Contractor Addendum, do not modify the license or increase the number of licenses granted under this Agreement. Third -Party Contractor acknowledges acceptance by signing below, and providing a copy to Aztecs Systems at contracts(@citvworks.com. Third Party Contractor Name (Print) By: _ Date: Authorized Signature Standard Licence & Maintenance Agreenuart Page 14 of 14 10116ed.