HomeMy WebLinkAbout20B - AA - COMMUNICATION SRVSREQUEST FOR
COUNCIL ACTION
CITY COUNCIL MEETING DATE:
MARCH 6, 2018
TITLE:
APPROVE AGREEMENTS WITH PACKET
FUSION, INC AND TPX COMMUNICATIONS
FOR VOICE COMMUNICATION SERVICES
AND APPROVE AN APPROPRIATION
ADJUSTMENT
{STRATEGIC PLAN NO. 7,5a, 5e}
E_ 0_� __
I MANAGER
RECOMMENDED ACTION
CLERK OF COUNCIL USE ONLY:
F_177;Ci��/�I•
❑ As Recommended
❑ As Amended
❑ Ordinance on 16' Reading
❑ Ordinance on 2nd Reading
❑ Implementing Resolution
❑ Set Public Hearing For
CONTINUED TO
FILE NUMBER
Approve and authorize the City Manager and Clerk of the Council to execute the attached
Agreement with Packet Fusion, Inc., for the implementation, support, and maintenance of a
citywide phone system for a three-year period beginning March 6, 2018 through March 5, 2021
with an option for one two-year renewal for an amount not to exceed $1,119,500 which is
comprised of the sum of $757,000 for one-time costs, a 15% contingency of $112,500, and five
years of annual support totaling $250,000 over the life of the agreement including any extension
periods, subject to non -substantive changes and approved by the City Manager and City
Attorney.
2. Approve and authorize the City Manager and Clerk of the Council to execute the attached
Agreement with TPX Communications, Inc., for PRI lines for a three-year period beginning
March 6, 2018 through March 5, 2021 for an amount not to exceed $80,000 over the life of the
agreement, subject to non -substantive changes and approved by the City Manager and City
Attorney.
Approve an Appropriation Adjustment recognizing $152,000 from prior year fund balance in the
Public Works Administration & Planning revenue account, and appropriating the same into the
Public Works Administrative Services expenditure account.
DISCUSSION
The City currently has a legacy PBX telephone system, based on older technology, that supports
22 City locations. The existing system has become obsolete and cost -prohibitive to use and
expand. It was last upgraded in 2005; support for the system ended in September 2010.
Over the past 20 years, the telecommunications industry has migrated to a newer technology called
Voice over Internet Protocol (VOIP). This newer technology routes voice communication over an
organization's data network and the internet cVff yn using analog lines and the public switched
Agreements for Service for Voice Communication Services
March 6, 2018
Page 2
telephone network (PSTN). By converging voice and data, telecommunication vendors have been
able to provide additional functionality, while also reducing costs. Examples of the new functionality
that will be available with a new system include Unified Communication (tying together instant
messaging, presence, video calls, and voicemail), soft phone clients on computers, smartphone
apps that control your work extension, and advanced conferencing. The newer phone systems
focus more on software and less on the hardware, allowing for upgrades without replacing
hardware. In addition, the built-in administration capabilities make the system easier to manage
than the legacy PBX system.
The City is planning a phased migration from the old system to the new system over the course of
several years. The initial phase will include the Public Works Agency, the Work Center, and some
select areas in City Hall. The system will be integrated with the older system so that both systems
can co -exist until all lines have moved completely off of the older system. Future phases will occur
as funding becomes available within individual departments and through cost savings.
In order to utilize the new phone system, the City needs to upgrade from legacy copper Plain Old
Telephone Service (POTS) trunks to newer Primary -Rate Interface (PRI) lines. The City currently
has PRI trunks at the Police building but not in City Hall or at the Work Center. PRI trunks, which
have been around since the 1990s, provide good call quality of service, can provide information
such as caller ID, and will cost less than the current trunks.
Cost and Savings
In addition to providing the City with new telephone functionality, migrating to the newer technology
will not only help the City avoid the increasing costs of maintaining an obsolete system, but the City
will actually reduce costs in several areas. Once the new system has been rolled out completely,
the cost of licensing and support will be reduced by more than 66%, or approximately $115,000
annually. Also, replacing the City's existing phone trunks with PRI trunks will reduce telecom costs
by 43%, or approximately $14,700 annually. Finally, the City will be able to eliminate 10 AT&T T1
lines altogether, saving another $20,240 annually. Overall, the annual operating cost of the new
system will be approximately $149,115 less than the cost of the current system.
The total one-time, non-recurring costs to fully implement the entire system will be approximately
$757,000 with a total payback in approximately five years. The requested authorized amount of
$1,119,500 includes $757,000 for one-time costs, a 15% contingency of $112,500, and five years
of annual support totaling $250,000. The Cost for the first phase will be $320,208.25.
Request for Proposals
On October 11, 2017, a Request for Proposals (RFP No. 17-119) for a VOIP Telecommunications
System and Professional Services was released. The RFP requested respondents to propose
solutions to: upgrade or replace the City's antiquated phone system, replace the City's voicemail
system, replace existing POTS trunks with PRI trunks, and integrate the new systems with the
existing system so that the City can implement the new systems using a multi-year, phased
implementation approach.
20B-2
Agreements for Service for Voice Communication Services
March 6, 2018
Page 3
Eleven proposals were received. They were subsequently reviewed by a five -member committee
comprised of staff from the Information Technology Department, Public Works Agency, and the
Planning and Building Agency.
There were two phases in the selection process. In the first phase, the committee reviewed all of
the proposals and selected the top three firms to move on to the second phase based on the
following criteria: firm/team qualifications, project approach/plan, system functionality, cost
effectiveness, and references. The proposals were ranked as follows:
Rank
Firm
Proposal
out of 500
1
Packet Fusion
454
2
Intel sisOne
436
3
Blue Violet Networks
400
4
NEC
347
5
DTC
346
6
NIC Partners
331
7
Kelso Partners
330
8
Frontier Communications
327
9
NetX erts
299
10
Telecom Enterprises
266
11
Jive Communications
non responsive
During the second phase, a nine -member committee comprised of staff from the Information
Technology Department, Public Works Agency, Planning and Building Agency, City Manager's
Office, Finance Department, and the Police Department participated in vendor presentations and
system demonstrations. The committee evaluated firms based on the following criteria: system
features, phone options, partner experience, ease of administration, and cost. The firms were
ranked as follows:
Rank Firm
Proposal
out of 155
1 Packet Fusion
155
2 Intel sisOne
146
3 Blue Violet Networks
102
The proposal submitted by Packet Fusion was found to the be most responsive to the City's
needs, provides the best value, and is appropriate for the services requested. Packet Fusion has
done business with more than 40 California cities, including the cities of Orange, Tustin, Santa
Clara, Santa Rosa, San Luis Obispo, Manhattan Beach, and Simi Valley. Packet Fusion's strong
qualifications, experience, technical capabilities, and effective implementation plan will provide a
flexible and cost-effective replacement to the City's phone system.
PTO
Agreements for Service for Voice Communication Services
March 6, 2018
Page 4
To obtain the best pricing on PRI trunks, the Information Technology Department worked with a
Telecom Broker, Shamrock Consulting Group, to obtain quotes from all of the local carriers that
can provide PRI trunks. The following quotes were received for five PRI trunks and 3,100 Direct
Inward Dialing (DID) numbers:
Rank
Carrier
Monthly
One -Time
3 Yr. Total
1
TPX Communications
$1,616.15
Waived
$58,181.40
2
Spectrum Business
$1,900.90
Waived
$68,432.40
3
Utility Telephone
$1,908.25
Waived
$68,697.00
4
Windstream
$1,963.50
Waived
$70,686.00
5
AT&T
$1,729.24
$11,202.25
$73,454.89
6
Level 3 Communications
$3,170.00
Waived
$114,120.00
7
Airespring
$3,364.90
Waived
$121,136.40
In addition to the PRI trunk costs, long-distance charges will also apply. The requested
authorization amount of $80,000 includes budget for the estimated long-distance charges and
applicable taxes.
Based on the quotes, TPX Communications was selected as the preferred vendor to provide PRI
trunks.
STRATEGIC PLAN ALIGNMENT
Approval of this item allows the City to meet Goal #7 - Team Santa Ana, Objective #5 (Create a
culture of innovation and efficiency within the organization), Strategy A (Promote the use of new
technology to improve the delivery of services and information to staff and the community) and
Strategy E (Identify best practices and opportunities for process improvement and automation
across City departments).
FISCAL IMPACT
The estimated cost for the first phase of this project is $320,208.25. Funds totaling $168,135.28
are already budgeted and available in the following areas: $143,160.72 in the Information
Technology account (No. 10920140-62010) and $24,974.56 in the Community Development
Agency account (No. 02518820-62300). The remaining $152,072.97 will be available for the Public
Works Agency's share upon approval of the recommended appropriation adjustment recognizing
$152,000 from prior year fund balance in the Public Works Administrative Services revenue
account (No. 10117002-50001) and appropriating the same amount into the Public Works
Administrative Services expenditure account (No. 10117601-62300).
Agreements for Service for Voice Communication Services
March 6, 2018
Page 5
Funds for the duration of the contract period will be included in various departmental
Communications account (no. 62010) and through savings realized in Information Technology
Fund 10920140-62010 from cost reductions.
APPROVED AS TO FUNDS
AND ACCOUNTS:
Jacl iulla Francisco Gutierrez
Chi Technology and Innovations Officer Executive Director
Information Tech nolo_qyDepartment Finance & Management Services Agency
Edwin "William" GaP.E. Robert Zur Schmiede
Acting Executive Director Acting Executive Director �J
Public Works Agency Community Development Agency
Exhibits: A. Agreement with Packet Fusion
B. Agreement with TPX Communications
rl-
rI-
AGREEMENT TO PROVIDE VOICE OVER INTERNET PROTOCOL
TELECOMMUNICATION SYSTEM AND RELATED SERVICES
THIS AGREEMENT is made and entered into this 6th day of March, 2018 by and between Packet F usici ;`
'-Inc, a -California corporation (' Consultant's, and the City of Santa Ana, a charter city and micippala
corporation organized and existing under the Constitution and laws ofthe State of California C'City'j.
A. On October 11, 2017, the City issued Request for Proposal No. 17-1199bywbich it sought
a vendor to provide a Voice over Internet Protocol ('Noll'') Telecommunication System
and related professional services.
B. Consultant submitted a responsive proposal that was selected by the City. Consultant
represents that it is able and willing to provide the equipment and services described in the
scope of work that was included in RFP No. 17-119.
C. In undertaking the performance of this Agreement, Consultant represents that it is
knowledgeable in its field and that any services preformed by Consultant under this
Agreement will be performed in compliance with such standards as may reasonably be
expected from a professional consulting firm in the field.
NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms
and conditions hereinafter sot forth, the parties agree as follows:
1. SCOPE OF SERVICES
Consultant shell provide the equipment and services that were described in the scope of work that
was included in RFP No. 17-119 and as firther delineated in Consultant's proposal, which is incorporated
in fall as though finny set forth herein. Specifically, Consultant shell supply the equipment and services
itemized in Exhibit A, including without limitation devices, licenses, installation, implementation,
maintenance, and support. City shall have the right tocegaest,inwritiap changes in the Scope ofServices.
City shall also have the right to purchase additional equipment and services for the term of this Agreement
at prices equal to those in effect at the time this Agreement is executed.
2. COMPENSATION
a. City agrees to pay, and Consultant agrees to accept as total payment for its services for City,
the rates and charges identified in Exhibits A. The total amount to be expended during the
term of this Agreement, including any extension periods, shall not exceed $1,119,500. This
slim is comprised of the following not-to-aroeed amounts:
Initial Purchase of cnt and Services
.$307,000
Additional Equipmentand Services
$450,000
Five yews maintenance
$250,000
Conftency
$112,500
Page i of 8 Exhibit A
20B-7
b. Payment by City shall be made within 45 days (forty-five) days following receipt of proper
invoice evidencing work performed, subject to City accounting procedures. Payment need not
be made for work which fails to meet the standards of performance set forth in the Recitals
which may reasonably be expected by City.
This Agreement shall commence on the date fust written above and continue until March 5, 2021,
unless terminated earlier in accordance with Section 16, below. The tern of this Agreement may be
extended for one 2 -year period upon a writing executed by the City Manager and City Attorney.
4. PREVAELING WAGES
Consultant is aware of the requirements of California Labor Coda Section 1720, et seq., and 1770,
et seq., as well as California Code of Regulations, Title 8, Section 16000, at seq., ("Prevailing Wage
Lowe'), which require the payment of prevailing wage rates and the performance of other requirements
on `Vublio worlm" and `Smaintmmce" projects. If the services being performed are part of an applicable
"P biio wort" Or "maintenance" protect, as defined by the Prevailing Wage Laws, and the total
compensation is $1,000 or more, Consultant agrees to fully comply with such Prevailing wage Laws.
Consultant shall defend, indemnify and hold the City, its elected officials, offices, employees and agents
free and hermlen from any claim or liability arising out of any failure or alleged failure to comply with
the Prevailing wage Laws.
5. INDEPENDENT CONTRACTOR
Consultant shall, during the entre tam of this Agreamcu4 be construed to be an independent
contractor and not an employee'of the City; This Agreement is not intended nor shall it be constraod to
create an employer-employee relationship, a joint venture relationship, or to allow the City to exercise
discretion or control over the professional manner in which Consultant performs the services which aha
the subjectmatter ofthisAgreement; however, the services to beprovided by Consultant shall beprovided
in a maoaer consistent with all applicable standards and regulations governing such services. Consultant
shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar
taxes relating to employees and shall be responsible for all applicable withholding taxes.
6. OWNERSEV OF MATERIALS
This Agreement creates a non-exclusive andperpetoal license for City to copy, use. modify, reuse,
or sublicense any end all copydgbts, designs, and other intellectual property embodied in plans,
specifications, studies, drawings, estimates, and other documents or wcz4 n of mrthorship fixed in any
tangible medium of expression, including but not limited to, physical drawings or data magnetically or
otherwise recorded on computer diskettes, which aro prepared or caused to be prepared by Consultant
under this Agreement ("Documents & Data'). ConsulUmt shall require all subcontractors to agree in
writing that City is granted a non-exclusive and perpetual lieease for any Documents & Data the
subconhwbor prepares under this Agreement. Consultant rerreserts and warrants that Consultant has the
legal right to license any and all Documents & Data. Consultant makes no such representation and
warranty in regard to Documents & Data which were provided to Consultant by the City. City shall not
Page 2 of 8
20B-8
be limited in any way in its use of the Documents and Data at any time, provided that any such use not
within the purposes intended by this Agreement shall be at City's sole risk.
7. INSURANCE
Prior to undertaking performance of work under ibis Agreement, Consultant shall maintain and
shall require its subcontractors, if any, to obtain and maintain insurance as described below:
a. Commercial General Liability Insurance. Consultant shall maintain commercial general
liability insurance naming the City, its officers, employees, agents, volunteers and
representatives as additional insureds) and shall include, but not be limited to protection
against clauns arising from bodily and personal injury, including death resulting therefrom
and damage to property, resulting from any act or occurrence arising out of Consultant's
operations in the performance of this Agreement, including, without limitation, acts
involving vehicles. The amounts of insurance shall be not less than the following: single
limit coverage applying to bodily and personal injury, including death resulting therefrom,
and property damage, in the total amount of $1,000,000 per occurrence, with $2,000,000
in the aggregate. Such insurance shall (a) name the City, its officers, employees, agents,
and representatives as additional insured(s); (b) be primary and not contributory with
respect to insurance or self-insurance programs maintained by the City, and (c) contain
standard separation ofinsuteds provisions.
b. Business automobile liability insurance, or equivalent form, with a combined single limit
of not less than $1,000,000 per occurrence. Such insurance shall include coverage for
owned, hired and non -owned automobiles.
C. Worker's Compensation Insurance. In accordance with the provisions of Section 3700 of
the Labor Code, Consuitent, if Consultant has any employees, is requited to be insured
against liability for worker's compensation or to undertake self-insurance. Prior to
commencing the performance of the work under this Agreement, Consultant agrees to
obtain and maintain any employer's liability insurance with limits not less then $1,000,000
per accident.
d. If Consultant is or employs a licensed professional such as an architect or engineer:
Professional liability (errors and omissions) insurance, with a combined single limit of not
less than $1,000,000 per claim with $2,000,000 in the aggregate.
a The following requirements apply to the insurance to be provided by Consultant pursuant
to this section:
L Consultant shall maintain all insutaum requited above in fall force and effect for
the entire period covered by this Agreement.
ii. Certificates of insurance shall be famished to the City upon execution of this
Agreement and shall be approved by the City.
in. Certificates and policies shall state that the policies shall not be canceled or reduced
in coverage or changed in any other material aspect without thirty (30) days prior
written notice to the City.
iv. Consultant shall supply City with a fully executed additional insured endorsement
Page 3 of 8
20B-9
f, If Consultant fails or refuses to produce or maintain the insurance required by this section
or fails or refuses to furnish the City with required proof that insurance has been procurad
and is in force and paid tbr, the City shall have the right, at the City's election, to forthwith
terminate this Agreement Such termination shall not affect Consultant's right to be paid
for its time and materials expended prior to notification of termination. Consultant waives
the right to receive compensation and agrees to indemnify the City for any work performed
prior to approval ofi nsurence by the City.
8. INDEMNIFICATION
Consultant agrees to defend, and shall indemnify and hold harmless the City, its ofI'iceka, agents,
employees, contractors, special counsel, and representatives from liabilityo (1) for personal injury,
damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal
injury, including death, and claims for property damage, which may arise from the negligent operations
ofthe Consultant, its subcontractors, agents, employees, or otherpersons acting on its behalfwbich relates
to the services described in section 1 of this Agreement; and (2) from any claim that personal infra ,
damages, just compensation, restitution, judicial or equitable relief is due by reason of the tam of or
offeeb arising from this Agreement This Indemnity andhold harmless agreement applies to all claims for
damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have been
suffered, by reason of the events referred to in this Section or by reason of the' 04 or effects, arising
from this Agreement The Consultant further agrees to indemnify, hold harmless, and pay all costs forthe
defense of the City, including fees and costs for special counsel to be selected by the City, regarding cry
action by a third party challenging the validity of this Agreement or asserting that personal igjury,
damages,just compensation, restitution, judicial or equitablereliefdue to personal orpropertydghts arises
byreason of the terms of; or effects arising from this Agreement Citymay make all reasonable decisions
with respect to its representation in any legal proceeding. Notwithstanding the foregoing, to the extent
Consultant's services aka subjed'to Civil Code Section 2782.4 the above indemnity shall be limited, to
the extent required by Civil Code Section 2782.8, to claims that arise out of, pertain to, or relate to the
negligence, recklessness, or willfirl misconduct of the Consultant.
9. UMLLECrUAL PROPERTY INDEMNIFICATION
Consultant shall defend and indemnify the City, its officers, agents, representatives, and employees
against any and all liability, including costa, for infringement of any [United States' letters patent,
trademark, or copyright infriugemmt, including costa, contained in the work product or documents
provided by Consultant to the City pursuant to this Agreement
10. RECORDS
Consultant shall keep records and invoices in connection with the work to be performed under this
Agreement Consultant aball madatain complete and accurate records with respect to the costs Incurred
under this Agreement and any services, expenditures, and disbursements charged.. to the City for a
minimum period ofthree(3) years, or for any longer period required by law, from the date offmal payment
to Consultant under this Agreement. All such records and invoices shall be clearly identifiable.
Consultant Shall allow a representative of the City to examine, audit, and make transcripts or copies of
such records and any other documents created pursuant to this Agreement during regular business hours.
Page 4 of 8
20B-10
Consultant shall allow inspection of all work, data, documents, proceedings, and activities related to this
Agreement for a period of three (3) years from the date of final payment to Consultant under this
Agreement
11. CONFIDENTIALITY
If Consultant receives from the City information which due to the netare of such information is
reasonably uademstood to be confidential and/or proprietary, Consultant agrees that it shall not use or
disclose such infommation except in the perfarmanca of this Agreement, and further agrees to exercise the
same degree of care it uses to protect its own information of like importance, but in no event less than
reasonable care. "Confidential Information" shall include all nonpublic information. Confidential
information includes not only written information, but also information transf=ed orally, visually,
electronically, or by other means. Confidential information disclosed to either party by any subsidiary
and/or agent of the other party is covered by this Agreement The foregoing obligations of non-use and
nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources;
(b) is, through no fault of the Consultant disclosed in a publicly available source; (c) is in rightful
possession of the Consultant without an obligation of confidentiality; (d) is required to be disclosed by
operation of law, or (e) is independently developed by the Consultant without reference to information
disclosed by the City.
12. CONFLICT OF INTEREST CLAUSE
Consultant covenants that it presently has no interests and shall not have interests, direct or
indirect, which would conflict in any manner with performance of services specified under this
Agreement
13. DISCREWINATION
Consultant shall not discriminate because of race, color, arced, religion, sex, marital status, sexual
orientation, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the
recruitment, selection, training, utilization, promotion, termination or other employment related activities.
Consultant arms that it is an equal opportunity employer and shall comply with all applicable federal,
state and local laws and regulations.
14. EXCLUSIVITY AND AMENDMENT
This Agreement represents the complete and exclusive statement between the City and Consultant,
and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict
between thetezms ofthis Agreement and any attachments hereto, the terms ofthis Agreement shall prevail.
This Ageementmaynotbe modified exoeptbywritten instrument signed by the City and by an authorized
representative ofConsultant The parties agree that any terms or conditions of anypmchase order or other
insttutneat that are inconsistent with, or in addition to, the terms and conditions hereot; shall not bind or
obligate Consultant or the City. Each party to this Agreement acknowledges that no representations,
inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting
on behalf of any party, which is not embodied herein.
Page S of 8
20B-11
13. ASSIGNMENT
Inasmuch as this Agreement is intended to secure the specialized services of Consultant,
Consultant may not assign, transfer, delegate, or subcontract any ingest herein without the prior written
consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior
written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit
the City's ability to have any of the services which are the subject to this Agreement performed by City
personnel or by other consultants retained by City.
16. TERMINATION
This Agreement maybe terminated bythe City upon thirty (30) days written notice oftennination.
In such event, Consultant shall be entitled to receive and the City shall pay Consultant compensation for
all services performed by Consultant prior to receipt of such notice of termination, subject to the following
conditions:
a. As a condition of such payment, the Executive Director may require Consultant to deliver
to the City all work product(s) completed as of such date, and in such case such work
product shall be the property of the City unless prohibited by law, and Consultant consents
to the City's use thereof for such purposes as the City deems appropriate.
b. Payment need not be made for work which fails to meet the standard of performance
specified in the Recitals of this Agreement
17. WAIVER
No waiver of breach, fail= of any condition, or any right or remedy contained in or granted b
the provisions of this Agreement shall be offeedive unless it is in writing and signed by the party waiving
the bmwA failm+e, right or remedy. No waiver of any breach, failure or right, or remedy abet] be deemed
a waiver of any other breach, failure, right or remedy, whether or not similar, nor shall say waiver
constitute a continuing waiver unless the writing so specifies.
18. JURISDICTION. VENUE
This Agreement has been executed and delivered m the State of Califomia and the validity,
interpretation, performance, and enforcement of my of the clauses of this Agreement shall be determined
and governed by the laws of the State of California. Both parties further agree that Orange County,
Califom* shall be the venue for my action or proceeding that may be brought or arise out of, in
connection with or by mason of this Agreement
19. PROFESSIONAL LICENSES
Consultant shall, ffirougbout the term of this Agreement, maintain all necessatylicenses, permits,
approvals, waivers, and exemptions necessary for the provislon of the serview hereunder and required by
the laws and regulations of the United States, the State of California, the City of Santa Ana and all other
govammental agencies. Consultant shall notify the City immediately and in writing of ire inability to
obtain or maintain such permits, Homes, approvals, waivers, and exemptions. Said Inability shall be
Page 6 of g
20B-12
cause for termination of this Agreement
20. MISCELLANEOUS
V. Each undersigned represents and warrants that its signature herein below bas the power,
authority and right to bind their respective parties to each of the terms of this Agreement,
and shall indemnify City fully, including reasonable costs and attorney's foes, for any
injuries or damages to City in the event that such authority or power is not, in fact, held by
the signatory or is withdrawn
b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth
in the body of this Agreement.
21. NOTICE
Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be
in writing and shall be deemed to be properly given if delivered in person or mailed by first claw or
certified mail, postage prepaid, or smtby fax or other teleg rapbic communication In the manner provided
in this Section, to the following persons:
To City:
Clerk of the City Council
City of Santa Ana
20 Civic Center Plaza (M-30)
P.O. Box 1988
Santa Ana, CA 92702-1988
'Fax: 714 647-6956
With courtesy copies to:
Chief Technology Innovations Officer
City of Santa Ana
20 Civic Center Plaza
P.O. Box 1988
Santa Ana, California 92701
TO Consultant:
Packet Fusion, Inc.
4637 Chabot Drive, Suite 350
Pleasanton, CA 94588 .
Atte: 'YTr
A party may change its address by giving notice in writing to the other petty. Thereafter, any
communication shall be addressed and transmitted to the new address. If sent by mail, communication
shell be affective or deemed to have been given threa (3) days after it has been deposited in the United
States marl, dulyregistered or certified, with postage prepaid, and addressed asset Earth above. If sent by
Page 7 of 8
20B-13
fax, communication shall be effective or deemed to have been given twenty-four (24) hours after the time
set forth on the transmission report issued by the tnusanitting facsimile machine, addressed as set forth
above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays
shall be excluded.
IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above
written.
ATTEST:
CITY OF SANTA ANA
Maria D. Huizar Raul Oodinez II
Clerk of the Council CityManager
APPROVED AS TO FORM:
SONIA R. CARVALHO
City Attorney
By
John Funk
Assis1rant City Attorney
FOR APPROVAL:
Jack Ciulla
Chief Technology Innovations Officer
Page 8 of 8
20B-14
PACKEfWON
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Proposal For:
Exhibit A
Presented by.
Paul Peacock, Senior Account Executive
2/1512018
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Platinum
Champion Partner
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20B-15
PRICING OVERVIEW
City of Santa Ana
PAC"USION
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2/1512016
CITY HALO ROSS ANNEX (INCLUDES NEC INTEGRATION FOR COMPLETE: $
23,825.05
CITY YARD
$
6,008.50
WORK CENTER
$
4,878.50
ADDITIONAL VOICEMAIL FOR ALL USERS
$
45,649.75
POLICE
$
22,360.18
USER DEVICES AND LICENSES
$
167,015.03
TOTAL INVESTMENT (PRE ESTIMATED 5&H AND SALES TA1p
$
289;587.01
CA Tex Est.
S&H Estimate
$
$
10,169.73
3130.72
TOTAL-, INVESTMENT (WITH ESTIMATED $&H AND SALES TAX)
$
282;837:46
3 YEAR PREMIUM PARTNER SUPPORT
$
37 370.80
TOTAL -,INVESTMENT (WITH 3 YEAR PAID ANNUALLY SUPPORT)_
'�;
32008:25.
'All Job Changer Orders Are Billed In full, PACKETMION gShoreTel
I@100%). Upon Delivery ofEqulpment "'°c000coseoosoaec
20B-16
-
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2 6100A0
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5 49610 15
496.00
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15050
3 160.00
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5,B80A0
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7,300.70
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20B-19
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{ 12,200.00
1 SHO.1052T 500110 VOICa6tdtCh ST26D 1UVl4V.MuCt :20DIPPhensa. CCnnut
S 1 OAO
S O.OD
1 SHO.10525 500111 olcs Swltcb STSM, 1U M.W. EhrU SMIP Pho . gap Cannot
10,0110.00
{ 10000.00
1 SHO21020 300015 DltblbuWVola6eMcnLlun»
5 695.00
{983.00
1 SHO-30041 300002 AddlUonelSb Uceme
{ {93H.00 .Co
{ 195.00
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4
S 1
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S 3 21.78
Sub•Tottl
{ 36,083.70
Shaw Evrmtl PA Dlsoounl13723.00
TOTAL INVESTMENT' a?r4S ROTInitOde
s 22;38075
'Nbt QimiM 6TJe(�/eeme1H89pt10�htartlgvyv 1
• P� rEow Gala tloevlhi3fmrmd°/¢�.OP�^P.
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$ 15.750.00
f 15,825.00
{ 1710.75
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Su>Tohl f 65,515.76
emIPFlD f MA0
__ . TOTAL INYEBTNEMW
id
ea8S8NNOTNUudsO
s- 15A587f
•AlbbPdL'*aml7�Jw6ieAle(rtmUa++�da+rytlq�r
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s
f 151.50
_^.:TmAL'IRmnmNf
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_..: 530125
20B-21
__ _ _ _
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6 6X0.18!48 8 IP Pham fP42d0.2 Um6get• sCommtonsh
f 219.08
f 1AN.00
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f 88998
{ MAIN
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f @990
$ 21 7090
7 6N0.1W29 100042 IPPhanetPB36 eEeeUBTmeh Color Du ulru11.1+
$ 74990
f l,E41A0
360 8X0.38147 300031 lLkeneOuaftEsse l.IsoWta•Es"KBPs Aud Conl XIBCoiMb Wob6 Dhdar.
$ loon If
89 6090
EquVmrd8ubtatel
$ 728,688.00
�t i r�e.rr,rn r.oa,
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$ 37,01730
I YwPmNum PAM" rt•Xa AdvsnudRl luamrdof Phom.
! 73132!
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f 8,811.11
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$ 1 12.70
Est:T4e+SMMd C= M76,638A4
aORWDN @ShoreTel' ,
20B-22
Crola Number PP-201E021540SA
Packet Fusion Team
Corte Dete: 2n52ma
John lir Inck. Praaelee Entl[rear raj y5eiim ®veckMNabn.mm
Project: Maintenance/Support
P®APeao=k SsrdorA=trtEmeueve noeecmk,IDclafttan!mcam
Qemmer Nene: Clty of Santa Ara
KawyNelean,DhecWcfSalwSoU kmlemvAmckesuv>on,cvs
CustomerCordwL Jack Oullo
Darfelaualemenla,OderPmo IN dbusbmante(elovekaifiaton mm
Location: All
37 70.50
MAID UPFRONT.OPTI
Nf
Yser1:
krckrded
YsaZI 5 -
2020D.A3
ursan 3 7
W4
37 70.50
nra2 4 6
rah $
73
IfInchded maamemantan0 Paid ortnu* dOatkal Palos& 5%Dlocount
dtncluded In apeemertand paid annaadyw1h oriaksl purchase. 7.5% Dbmnt
Mekxarremro m5a gvatedaborerepreseM 4hwreeyonse 1Nre, and fool covwape &aero equlpnren!, ormpfemhnn'baalpaokage
eva7ad'e.
Premirmt Maintenance Agreement additionally Includes:
PPM - PdmaryPerbd of Matntermnce: 24 x 7 x 3f95
Response Time for Nrror Malfwulbn: 2 hours by Telephone and 24 hours on site for Catlfamb locations.
• Response Time for Major Malfunction: t hour by Telephone and 4 hours on-site for California locations.
Next Business Day Parts replacements for alias outside California but vriHan US.
• This SLA does not cover international locations.
' Full Advanced Replacement Warranty on as equipment- phones not covered.
Parket Fusion Personalized Web Portal for on-line account control, tracking and equipment Inventory Info.
Ail ShoraTel Softyrare updates are included: Patches / Fixes / Updates / Now Releases - (hardware and OS labor not Included).
Proactive Remote System Monitoring with Maitdertance and DlagnosdCs
• Access to ShorsTel.com website for Knowledge Base / Whilepaper I FAQs / Downloads
Non ShoniTel Products may require costs for upgrades.
In addd/on to Ihesesvrkes rho purchase ofdreso mnhacLs t+dl erHbe you ro prohurodraara on laboroutside the scope offhe
cedmudidudfn¢
Tref&SMdfes Schedded CudamwCma SoNwe1twa a•Sy4femAudh(peen-&pourdk4,Aftr4owvwvkes•&M4C
(Naves, Adder• & Changes)
Normal BwNcas Flom labor Rates
T A M: $175.00 per lour
SappodC uxbm= $125.00 per low
"Requirements ford] Semtk .
• MWMM Ked labor hoes of 0.6 W remora service & 1 how M uasib servkes plus 7 tour of travel
•
After tourunito rates asf be based on t.5x ronoal labor robs
• Travel Charges may be applied to locadmn 25 Mlos outside of PFI office areas
• Ail Materials vriu be charged swam"
• VPN amass is required for remote support
vouldedde.
PA CKEMION CShoreTel
eeuenwmooevooaoe
MnarYa re,G •arra raaneu Mvaemrae-v.rrwaasw,m.
20B-23
l
t
PACKET FUSIONISHORETEL PRICING & ACCEPTANCE
Sub -Total Investment: $ 308,907.81 (axduft optional Roma)
tsti neted Sdw Tax $ 10,169.73
Estirtlaladt36N: 3 3,130,72
Total Investment: $ 320,208.28
Notes:
• The Information contained In this quotation is proprietary to Packet Fusion, Inc. and customer named above,
• Quote Expires 4/18/2018
Payment Terms:
Initial Invoice of 50% of total contrast to be Invoiced with payment duo upon award, 2nd Invoke for the balance of the cast of
Q Cash: aqulphnenL soltwum,support, taxes and shipping to be derhmrod and paid upon delivery or came, and and final involve for
Installation and training t0 be delivered upon protect completion.
50%138noent due upon comract slgnhig. This payment will be refunded In full to the ccetomerupan hwmldKs funding from the
0 Lane. cuslomes chosen leasing computy. This down p2ignentIs waived if the customer Isam the OquIPMent througli Groat Aftw1cal
Financial Services and chooses the pre4unding optlem Invoking tons will be the same as cash option,
20B-24
s.-
Telecommunications Account Agreement
"v Cahn UNI ATFONS Must include Service Agreement
This Telecommyni ations'Account Agreement (referred to as "Agreement" or "TAA") is made by and between U.S. TelePacific
Corp, and/or its affiliated companies. ("TPx Communications", also referred to as "our, us, we7, and the Customer described below
("Customer' also referred to as 'you, 1"), pursuant to the TPx Terms and Conditions, to which you agree and which art Included in
summary herein (available in full at www.tpx.com/terms).
any Legal Name (Individual if Sole
elorship) CITY OF SANTA ANA
Business As (DBA)
Composition: _Corporation . 3eneral Partnership - LP II -C ile Proprietorship
at Tax ID (Do not enter personal Social Security No) State Organized:
r/Owner Name Raul Gedinez Title City Manager
honer Name
Tile
Address: 20 CIVIC CENTER PLAZA
SANTA ANA State: CA ZIP Code: 92701
ners Email Address: Naavo �m
This Agreement you are signing with M includes the Terms and Conditions set forth on our website at
www.tox.cdm/terms, which are incorporated by this reference into the Agreement. Please refer to our website for the full
statement of the Terms and Conditions to which you are agreeing. The summary below is only a reference guide and is
not meant to change any of the Terms and Conditions.
General —This section defines the Services for which you are contracting, how the prices for those Services are determined,
inial conditions for rates and fees, such as expedite fees, how the rates, terms and conditions may be changed during the
riract Term and any rights you have if those changes occur.
Term, Billing and Payment - This section covers when the Agreement becomes effective, when the Term starts and renews,
v additional Services, if any, are handled, how billing will occur and what is Included, how a deposit may be required, what
)pens if you delay acceptance of the Services, when payment of Invoices is due, how Invoice disputes are handled, late
anent fees, actions that may result from late payment or non-payment and the charge for returned checks.
Customer Obligations— This section covers your responsibility for any of our property on your premises, for use of our Service
I your message content, for compliance with our Acceptable Use Policy (which may change during the Term), for securing your
n network against unauthorized use and access and that you have no right to rely on any oral or written statements of our
pioyees contrary to the Customer Obligations Terms and Conditions. Also Included is your responsibility to pay any Td party
Idor charges and to arrange for disconnection and payment of charges related to the disconnection of any related services with
m current carder(s).
Termination —This section slates the rights and duties related to termination of Services or the Agreement, the renewal of the
'm, the fees charged for cancellation of an order for Services before the commencement of a Term, how a "material breach" of
Agreement is handled, and whether a fee is incurred for termination of Services or the Agreement before the end of a Term and
v it is calculated.
Warranty, Disclaimer, Limitation of Liability and Indemnity —This section limits your fights to Impose liability for certain
nages on us, disclaims certain Implied representations and warranties, provides credit allowances under certain conditions for
irruptions of Service and outages that you may claim, and defines your obligations, and ours, with regard to indemnity and
ense of certain claims.
Continued on page
Exhibit
482517
20B-25
Section 2 Terms and Conditions Summarycontinued
6. Resolution of Disputes- This section REQUIRES THE BINDING ARBITRATION OF ANY AND ALL DISPUTES AND
WAIVES CERTAIN RIGHTS TO JURY TRIALS AND/OR CLASS ACTIONS,
7. Miscellaneous Provisions- This section controls assignment and transfer of the Agreement and Services under it, the law
applicable to the Agreement, the exclusion of any understanding or other agreements from what is contained in the Agreement and
its exhibits, and any changes not signed by both you and us, what happens if any provision of the Agreement is found to be invalid
or unenforceable, whether the headings of the sections and paragraphs are part of the Agreement, the effect of non -enforcement of
any provision of the Agreement, how we will give notice under the Agreement to each other, and a time limitation for the bringing of
an action under the Agreement.
8. Service Guarantee -This section provides you with an aitemative to continuing with our Services under the Agreement under
certain conditions.
Section 3 Acceptance
BY PLACING YOUR INITIALS IN THE SPACE(S) PROVIDED, YOU ACKNOWLEDGE THAT YOU HAVE REVIEWED AND
AGREED TO THE FOLLOWING ON THE DATE ENTERED BY YOU BELOW.
✓
�..'`•"<.!:
FULL TERMS AND CONDITIONS SET FORTH ATwww.tpx.com/terms
Initial
E911 FOR VoIP SERVICES ADDENDUM SET FORTH ATwww.tpx.com/E911-VO[P-AddenduffLpdf
Initial
ITx FOR OFFICE 365 ADDENDUM SET FORTH AT www.tpx.00m/ITx-Office365-Addendum.pdf
Initial
ITx FOR WAN ADDENDUM SET FORTH AT www.tpx.com/lTx-WAN-Addendum.pdf
Initial
IITx SERVICES ADDENDUM SET FORTH AT www.tpx.com/ITx-Services-Addendum.pdf
Initial
ONESECURE ADDENDUM SET FORTH AT www.tpx.com/OneSecure-Addendum.pdf
UCx CUSTOMER PROVIDED SIP DEVICES ADDENDUM SET FORTH AT www.tpx.com/UCx-Customer-
Initial
Provided-SIP-Device-Addendum.pdf
UCx EQUIPMENT PURCHASE ADDENDUM SET FORTH AT www.tpx.com/UCx-Equipment-Purchase-
Initial
Addendum.pdf
Initial
UCx EQUIPMENT RENTAL ADDENDUM SET FORTH AT www.tpx.conJUCx-Rental-Addendum.pol
`�
i 11
'✓' ` e%' '
SERVICE LEVEL AGREEMENTS (SLA) SET FORTH AT www.tpx.conVsla
initial
x VIX I HF EMAIL—
ADDRESS PROVIDED IN SECTION 1
By signing below, the person signing on behalf of Customer personally represents and warrants to TPx that he or she has
the authority and power to sign on behalf of Customer and bind Customer to this Agreement (and the Terms and
Conditions Incorporated by reference). TPx agrees to provide, and the Customer agrees to receive and pay for, those
services at locations set forth on the Service Agreement (attached), Including any services on subsequent Service
Agreements and subsequent changes as long as those changes meet TPx's minimum requirements. THIS AGREEMENT
INCLUDES AN ARBITRATION PROVISION WHICH REQUIRES THE BINDING ARBITRATION OF ANY AND ALL DISPUTES
AND WAIVES CERTAIN RIGHTS TO JURY TRIALS AND/OR CLASS ACTIONS. This Agreement shall become a binding
contract upon execution by Customer and acceptance by TPx.
X >
Agreed bly: Customer Signature Date
Rau Godnez X City Manager
Customer Name (Print) Title
Sales Representative Name Phone
Accepted by: Sales Manager Signature~ Date
Approved as to Form
W1442-, jew-fc-
hn M. Funk
ssistant City Attorney
M2517
Attest
Maria D. Huizar
Clerk of the Council
20B-26
Recommended for Approval
Jack Ciulla
Chief Technology Innovations Officer
ADDENDUM TO
TELECOMMUNICATIONS ACCOUNT AGREEMENT
This Addendum to Telecommunications Account Agreement ("Addendum's is made as
of the 201 4a of February 2018, by and between U.S. TilePacifie Corp., a California
corporation, d/b/a, TPx Communications, 5I5 S. Flower Street, 4501 Floor, Los Angeles,
CA 90071,2201("TPx") and City of Santa Ana, a California municipality, 20 Civic
Center Plaza, Santa Ana, CA 92701:("Customer").
This Addendum amends and modifies that certain Telecommunications Account
Agreement between TPx and Customer signed byCustorneron the _ day of
20_,, (" Agreement");.:as follows:
I. Based on the volume of Services ordered by Customer.and the competitive'
conditions in the marketplace for tehecommunieations services, TPxhereby agrees to
Provide Services to Customer pursuant to. Terms.and Conditicns and rates` applicable to
the Agreement as modified below based upon Customer's commitment to a three (3) year
term .e Initial Torm" j subject to the Terms and Conditions as modified, by tlris Addendum
as Set forth Below.
2. Notwithstanding the provisions of suibsection (b) of Section 4 of the Terns and
Conditions of fhe Agreement, in the event Customerno longer needs the Services
covered under this Agreement at any one or more Service Locations, Customer may,
upon forty-five (4.5) days written noticc: to TPx, terminate Services that are not needed
and,.except that Customer shall pay to TPx an amount equal to the tariffed Non.
Recurring Charges for installation of Services to such affected Service Locations; other
termination charges (except for any termination charges imposed on TPx by a provider of
any underlying facilities) will not apply, provided thatthe total Monthly Recurring
Charges covered under this Agreement at any time are not reduced by more than twenty
percent (20"/o) below the greater of (i) the total Monthly Recurring Charges applicable to
the Services' installed at the commencement of this Agreement, or CHH the total Monthly
Recurring Charges applicable to the Services provided to Customer -in any one of the
then -preceding three (3) months. If the total Monthly Recurring Charges for Services
falls below the eighty percent (80%) level, Customer shall pay the termination charges set
forth in subsection (b) of Section 4 o the Terms and Conditions of the Agrcenrent; in
addition, Customer agrees that the:ability to reduce services no longer needed and
without termination charges shall not apply to any terminated services the Customer ports
or transfers to a different service provider, In those cases, Customer shall be responsible
for paying the termination charges.
3. During the Initial Term of the Agreement, upon Customer providing TPx a,
minimum forty-five (45) days advance written notice, Customer my request that TPx
move Services from Customer's current Service Location to a Service Location at a
differeat address served by TPx one (1) time at each of Customer's Service Locations
without incurring any non-recurring charges normally charged to Customers in
connection with moving said Services, however, TPx may pass through a termination
charge which, as a result of Customer's termination, TPx becomcs. obligated to pay to a
third party provider of the underlying facilities. Also,'a new Term may apply to any
20B-27
Services moved to a new Service Location. Services shall be moved within a standard
service interval. If Customer requires that Services be moved on an expedited basis,
Customer may request an expedited move in which case an expedite fee shall apply.
4. All of the other provisions of the Agreement shall remain in full force and effect.
U.S. TelePacific Corp., City of Santa Ana,
a California corporation a California municipality
UA
Name:
Title:
APPROVED BY LEGAL
Approved as to Form
ark1w'r!A
o n M. Funk
Assistant City Attorney
0
Name:
Title:
Attest
Maria D. Huizar
Clerk of the Council
rl-
Recommended for Approval
Jack Ciulla
Chief Technology Innovations Officer
PRI Open the Door with Unlimited Local and IntraLata
A PRI Open the Door customer must select and maintain TPx Communications as the long distance
carrier to be eligible to purchase a SuperTrunk or Voice Only PRI at the reduced monthly recurring
charge and receive the reduced usage rates.
California and Nevada Outbound Per -Minute Rates
Call Type Intrastate
Interstate
Billing Increments 1616
1816
Rates
$0.030
$0.030
Other Interstate
Rate
Billing Increments
3016
Alaska$0.09
Guam $0.17
Hawaii $0.06
California and Nevada Inbound Toll Free Per -Minute Rates
Termination On -Net I Off -Net
Call Type Intrastate Interstate IIntrastate Interstate
Billing Increments 1816
Rates $0.030 1 $0.062
v040117
Page 1 I Initial ( I
Origination
Rate
Billing Increments
3016
Alaska
$0.19
$0.25
Canada
$0.19
$0.31
Hawaii
$0.13
$0.22
Puerto Rico
$0.19
$0.31
US Virgin Islands
$0.19
$0.31
20B-29
Nmne
M Raul Godinez Cmbat TO.
Number 714$475260 Fax Nunber
Any 20 CMC CENTER PUD pry
'A Zip COde22701 E,va3 I
SeMceAgmemeAVNahavmSeMce Order v01.16.16
OuoteOrd"ID: GRACE
TPN rip po WOcMnmmrm ma epacfiW hoeeW em. If 3 cn.me eon. mM Imme""Iftam avow.. Nd Clow. sna0Tem¢mM CeiRfai¢rowltiN
Custonar K -W Or Ne TWcvnmm@.ecm b N A9momem OWOo-mm OGe Se breemomMemvh emyu Ayer.
Deseriptlon of Servlu.
Seloet Term OuanU1
lBnBlh ryu) y
Monthly Rxurring
Charge (MRC)
Non R.ourplp
Chsrpa61RC1
MNDTo1W
NPC 7001
Vo.. Crat PM WA-AUTI
PRI teDoorM Unkm1W VLOcal Toll
--3Yem 3600.00
OYem 3
SUMO
5500.00
$0.00
SL800.00
$0.00
t 0.00
50.00
OIO NumEam as 0120
3 Year 135
15.001
51 17.75
.025.00
$18 $96.25
P -N: VOiOe Pfll MAA OlSteunt
3 Year 3
393.33
5500.00
$1.179.99
$1 OMO
P•11: 010 NMOL. QWO&0120 OW.W!
aYear 135
511.99
3117.75
$1.818.85
31 ,$9825
SubTMY
owl jnSAS
50.00
LDAC EUCC and EUCL Charges:
$0.00
$0.00
FWerA. SWa andL 21 Tenn aM dM CvM---MbeWON al.nonaelan thenfinNIone@,&We1
. Jp.somnau>.
IN "MUS YINEEOFeach Parry, hecto ha.aausadthis Servin ApenenrMatmmk aervhe Cm., to W n"NW A ea eury.uthatbN morn rnUm.
Aimed by: Customer algrohn.
Raul Godnez
Customer Nero (Pnn)
20B-30
City Manager
ova
Service Agreement
Tum
Account Number (existing acct)
+nvR7o
Company Legal Name (Individual if Sole Proprietorship)
City nf Rpntn Ann
Doing Business As (DBA)
City Yard
Contact Name
Raul Godinez
Contact Title
City Manater
Telephone Number 714-647-5200
Fax Number Email RrodinezilMsmfg-mn on
Service Address: 220 S Daisy Ave
City Santa Ana
State: CA ZIP Code:
92703
TPx will provide Customer with the specified type and amount of Services at the rates, and lens and conditions listed below, and Customer shall accept
and pay for Services under the Terms and Conditions to which Customer agreed an the Telecommunications Account Agreement that governs this
Service Agreement. For any Access, Rx, and/or UCx Service listed below that is being added to Services currently provided to Customer at the above -
referenced Service Location, a new Service Term (as provided in the Term Length column below) shall apply to any such Service.
Description of Services
Term
Length
Yrs
Monthly
Recurring
Charge
0 MRC
MRC Total
Set-up
Charge
NRC
NRC Total
Val" Only PRI(CA-AT&T)
3
1 $ 210.00
$ 210.00
$
PRI Open the Door with Unlimited Local/Local Toil
3
1
$
$
3
10 $ 8.50
$ 85.00
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
Sub Totals:
$ 295.00
$
LDAC, EUCC and EUCL
Agreed by: Customer
Customer Name (Print)
Sales Representative Name
Agreed by: Sales Manager Signature
Y040117
20B-31
Title
Phone
Date
am
nt Number (existing acct)
any Legal Name (Individual it Sole Proprietorship)
Business As (DBA)
A Name
Service Agreement
Telephone Number 714-847-5200 Fax Number Email
arvice Address: 801 E Civic Center Dr City Santa Ana
ate: CA ZIP Code: 92701
TPx will provide Customer with the specified type and amount of Services at the rates, end terms and conditions fisted below, and Customer shall accept
and pay for Services under the Terms and Conditions to which Customer agreed on the Telecommunications Account Agreement that governs this
Service Agreement, For any Access, ITx, and/or UCx Service listed below that is being added to Services currently provided to Customer at the above.
referenced Service Location, a new Service Term (as provided in the Term Length column below) shall apply to any such Service.
Description o1 Services
Term
Length
Yrs
Monthly
Recurring
Charge
Oty IMRCIMRC
Total
Set-up
Charge
NRCI
NRC Total
Voice Only FRI(CA•ATeT)
3
1 $ 210.00
$ 210.00
$
PRI Open the floor with Unllmltod LocatfLocal Toll
3
1
$
$
3
10 $ 8.50
$ 85.00
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
Sub Totals:
$ 295.00
LDAC, EUCC and EUCL
Agreed by: Customer
Customer Name (Print)
Sales Representative Name
Agreed by: Sales Manager Signature
040117
20B-32
Date
Title
Phone
Dale
Letter of Agency
1.Customer and Carrier Identification
Current Carriers AT&T
Contact Name Mike Feiner Title Info Services & Network Manager
Company Legal Name (Customer) CITY OF SANTA ANA
Service Street Address 220 S. DAISY AVE. City SANTA ANA State CA
Zip 92703
Billing Street Address 20 Civic Center Plaza M77 City Santa Ana State CA
Zip 92701
Other Company Names DBA
2. Billing Telephone Numbers
This authorization covers all customer numbers associated with the Billing Telephone Numbers listed below:
714-973-9282 714-647-3300
3. Approval
N1,ocustomer Service Records
To: Current Carders) Listed Above.
Subject: The Customer Identified above hereby authorizes TPx Communications to act as its agent in dealing with local companies
listed above for the purpose of generating a proposal for TPx
Service Change
❑ New Service
I, the undersigned, act on behalf of the company with respect to the telephone number(s) listed above. I authorize TPx to act as our
agent either to (1) Mange our telecommunications carrier from current carrier(s) or (2) Initiate new service
Local Service
❑� Intral-ATA (Local) Toll: Carrier: TPX
❑� lnterLATA Long Distance Service: Carrier: TPX
or
❑ I want to retain my existing LD carrier on some or all of my telephone numbers.
❑ Specify Intra and InterLATA PIC for each telephone number on attachment
I understand that only one telecommunications carder may be designated as my primary Interexchange carrier for any one
telephone number for each (a) Intral-ATA Toll and (b) Interl-ATA Long Distance services. I also understand that if I select no
primary interexchange caller (NO PIC), I will be unable to make lntraLATA Tail and/or lnterLATA long distance calls except by
using casual dialing. I understand that any change in my primary carrier selection may involve a charge.
4. Agreement
Raul God'inez City Mana er
Contact Name Title
s .,q
Customer Signature Date
v040117
20B-33
waouV
20B-34
X
Letter of Agency
1.Customer and Carrier Identification
Current Carriers AT&T
Contact Name Mike Feiner Title Info Service & Network Manager
Company Legal Name (Customer) CITY OF SANTA ANA
Service Street Address 20 Civic Center Plaza City SANTA ANA State CA
Zip 92701
Billing Street Address 20 Civic Center Plaza M77 City Santa Ana State CA
Zip 92701
Other Company Names (DBA)
2. Billing Telephone Numbers
This authorization covers all customer numbers associated with the Billing Telephone Numbers listed below:
714-836-0880 714-647-5000 714.6475800
714-835.3200 714-571-0200 714547-4700
714-541-1800 714-667-2200
S15U'atomer Service Records 3. Approval
To: Current Carder(s) Listed Above.
Subject: The Customer Identified above hereby authorizes TPx Communications to act as its agent in dealing with local companies
listed above for the purpose of generating a proposal for TPx
El Service Change
❑ New Service
I, the undersigned, act on behalf of the company with respect to the telephone number(s) listed above. I authorize TPx to act as our
agent either to (1) change our telecommunications carrier from current carrier(s) or (2) initiate new service
❑+ Local Service
❑+ InlraLATA (Local) Toll: Carrier: TPX
❑+ Inted-ATA Long Distance Service: Carrier: TPX
or
❑ 1 want to retain my existing LD carrier on some or all of my telephone numbers.
❑ Specify Intra and InterLATA PIC for each telephone number on attachment
understand that only one telecommunications carrier may be designated as my primary Interexchange carrier for any one
telephone number for each (a) IntraLATA Toll and (b) Interl-ATA Long Distance services. I also understand that if I select no
primary interexchange carrier (NO PIC), I will be unable to make InfraLATA Toll and/or InterLATA long distance calls except by
using casual dialing. I understand that any change in my primary carder selection may Involve a charge.
4. Agreement
Raul Godinez City Manager
Contact Name Title
10 ;wd;Nvl _
Customer Signature Date
040117
20B-35
V040117
20B-36
Letter of Agency
1.Customer and Carrier Identification
Current Carriers AT&T
Contact Name Mice Feiner Title Irdo Services & Network Manager
Company Legal Name (Customer) CITY OF SANTA ANA
Service Street Address 801 E CIVIC CENTER DR City SANTA ANA State CA
Zip 92701
Billing Street Address 20 Civic Center Plaza M77 City Santa Ana State CA
Zip 92701
Other Company Names (DBA)
2. Billing Telephone Numbers
This authorization covers all customer numbers associated with the Billing Telephone Numbers listed below:
714-565-2600 714-565.0107
/ 3. Approval
&1 Customer Service Records
To: Current Carrier(s) Listed Above.
Subject: The Customer identified above hereby authorizes TPx Communications to act as its agent in dealing with local companies
listed above for the purpose of generating a proposal for TPx
Service Change
❑ New Service
I, the undersigned, act on behalf of the company with respect to the telephone number(s) listed above. I authorize TPx to act as our
agent either to (1) change our telecommunications carrier from current carder(s) or (2) initiate new service
❑+ Local Service
❑� IntralATA (Local) Toll: Carrier: TPX
❑� Inted-ATA Long Distance Service: Carrier. TPX
or
❑ I want to retain my existing LD carrier on some or all of my telephone numbers.
❑ Specify Intra and InIerLATA PIC for each telephone number on attachment
I understand that only one telecommunications carrier may be designated as my primary Interexchange carrier for any one
telephone number for each (a) IntraLATA Toll and (b) IntarLATA Long Distance services. I also understand that if I select no
primary interexchange carrier (NO PIC), I will be unable to make IntraLATA Toll and/or Interl.ATA long distance calls except by
using casual dialing. I understand that any change In my primary carrier selection may involve a charge.
4. Agreement
Raul Godinez City Manager
Contact Name Title
Customer Signature Date
va4oty
20B-37
d0401s7
pqpljiMoo
Customer Contact Authority
TPx Communications has an obligation, and Customer has a right, under federal or stale law to protect the confidentiality of your Customer
Proprietary Network Information. (CPNI). CPNI includes information relating to the quantity, technical configuration, type, destination, location
and amount of use of the services Customer purchases from TPx. You can help prevent unauthorized access to that Information by indicating
below the parties authorized to access that information.
Authority Levels:
RIM, (ReadMrite/All) Grants full authority to request Information and place orders. Includes access to usage and network configuration.
RNWB: (ReadMdte/Bill) Grants authority to ask questions about billing Issues and request bill related changes.
RAN/O: (ReadANdte/Orders): Allows access to Information about the network configuration and is authorized to place orders Including
reconfigures, moves, adds, changes, new locations, etc.
FUT: (Read/Trouble) Can report trouble on accounts and receive network configuration information.
PrImary Account
Authority/Authorized SI nee
Name
Raul C>od'nez
Title
City Manager
- Do not send markeft emalls
Phone
714-647-M
Cell
Email
I rgondnez@santaana.org
Authority Level: RWA RWB -RWO ]RT
Alternate Primary Account Authority
Name
Mb Fetner
rus
IT Infrastructure Manager
—t Do not send marketing emalls
Phone
714-647-M
Ce8
Email
I mfelner@sanleanaarg
Authority Level: :RWA RWB iRWO —'RT
Agent Contact
Company Name
Name
Title
Phone
Cell
Email
This Installation only Term of contract
Duration: — —
Authority Level: _j RWA —RwB RWO _RT
Voice Vendor
Company Name
Name
Title
Phone
Cell
I
Email
This Installation only I Term of contract
Duration: —
Authority Level: RWA J RWB RWO _ RT
Data Vendor
Company Name
Name
Tifie
Phone
Cell I
Email
Duration: _ This Installation only _ Tenn BtdrarInctuta Manager
Authority Leve714) 647-5384 = RWA — RWB _ RWO _ RT MFelner@santaanaorg
'I grant permission to TPx to provide access to CPN/ to the authorized account contacts listed above subject to designated level of authority'
Company Legal Name: CITY OF SANTA ANA Account Number: 0
Printed Name: Title:
Authorized Signature: Date:
Email: Scan signed documents and send to customercere@lpx.com Fax 866.891-2088
M0117 20B-39
ri- -1