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2. TABLE OF CONTENTS <br />3. Exceptions to RFP Terms and Conditions............................................................4 <br />4. Qualifications/Experience.......................................................................................5 <br />General Overview of Helpmates History/Helpmates Profile..................................5 <br />Description of Helpmates Financial Condition....................................................... <br />6 <br />Helpmates Experience Related to the City.............................................................. <br />7 <br />WorkPlan ................................................................................................................ <br />8 <br />SpecialistRecruiting................................................................................................8 <br />Candidate Selection Process.................................................................................. <br />11 <br />Skills Assessment and Testing..........................................................................13 <br />Communication Plan — Temporary Employee Ordering Process .........................13 <br />The Lifetime Customer (TLC) Process.................................................................15 <br />Method to Approach Quality, Budget, & Schedule Control.................................16 <br />5. Key Staff.................................................................................................................20 <br />6. References..............................................................................................................22 <br />7. Certifications..........................................................................................................24 <br />• Non -Collusion Affidavit <br />• Non -Lobbying Certification <br />• Non -Discrimination Certification <br />8. Questionnaire.........................................................................................................25 <br />9. Pricing Proposal <br />30 <br />HelpmatesSamples.....................................................................................................32 <br />Helpmates Specialist Employee Handbook <br />Example of Orientation Brochure, which will be customized for the City <br />Example of Helpmates Specialist Employment Audit Form <br />Example of Assignment Acceptance Start Sheet, Emailed to Specialist <br />Example of Webtime Technology <br />Electronic Timecard <br />Timecard Awaiting Approval <br />Pending Timecard <br />Non Submitted Timecards and Pending Timecards <br />Approve or Reject Timecard <br />Timecard Approved <br />Email Confirmation <br />Example of Paper Timecard <br />Example of Billing Invoice <br />Example of Monthly Report <br />Example of Seminar Flyer <br />Helpmates Staffing Services 3 RFP 18-009 Response <br />251-107 <br />