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As an additional step in our quality control process, our Specialists will receive the following customized City orientation prior to starting a City assignment: • General orientation and Helpmates Specialist handbook review • Specific orientation and Specialist review of the Helpmates customized City employee orientation brochure, including dress code requirements • Prior to starting a City assignment, there is an email confirmation with the assignment details (Assignment Acceptance Start Sheet), sent to the assigned Helpmates Specialists • Disbursement of employee ID badge, parking pass, etc., if appropriate We have included samples of the following in the Helpmates Sample Section of this proposal, which are used during the orientation: • Helpmates Specialist employee handbook • A sample of a customized orientation brochure, which will be customized specific to the City work place(s), rules and regulations • An example of an Assignment Acceptance Start Sheet which is emailed upon acceptance of an assignment with our assigned Specialists Methods of Approach to Quality, Budget, & Schedule Control Helpmates Quality Control Plan A very important part of Helpmates performance, and ultimately what sets all services apart, is the quality component of our service offering. The Helpmates Quality Control Plan has four (4) vital components, which are outlined and explained as follows (please note that the frequency of meetings mentioned is recommended, but ultimately the frequency will be determined by the City): 1. City Quality Control Plan Overview • The RFP, Contract and all pertinent data is retained either on the Helpmates TalentLink System, in confidential files, or both and is readily available • Weekly reports emailed to designated City personnel for quality review, financial data, department usage etc., or as required by the designated City personnel • Monthly/quarterly meetings, as agreed to by the City will include: i. Overall contract compliance review ii. Specific data metrics such as fill rates/refills, etc. iii. Specific goals/objectives for the next month established iv. Establish future meeting date/agendas 2. Helpmates Irvine Office Quality Review • Daily Helpmates City team office huddles are held for updates and progress reports on pending or open orders • Communication with City staff daily or as frequently as needed for quality updates and performance feedback • Weekly Key City internal metrics review • Monthly City performance review internally prepared and discussed • Strict adherence to the comprehensive Helpmates employee selection process which is included on page 11 Helpmates Staffing Services 16 RFP 18-009 Response 251-120