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Monthly random hiring audits performed by Max Torres, Helpmates Manager of Risk Management Helpmates TalentLink is the primary tool used for managing all City data and metrics, along with the Helpmates Specialist Employment Audit checklist (a copy of our Employee Audit Form is included with Helpmates Samples) 3. Helpmates Temporary Employee/Specialist Review • On new City assignments, each Helpmates employee is called on the first and second of their assignment to determine the employees comfort level and job satisfaction • During the course of all assignments, each Helpmates employee is frequently communicated with to continue the job satisfaction quality review process and enhance employee retention • Weekly, or as often as the City allows, specific performance feedback is requested and documented in the employee file and the City file on Helpmates TalentLink • Upon receiving specific employee feedback, the Helpmates City Team shares this performance feedback as appropriate • Annually, the City is asked to participate in the Inavero Institute Client Survey, which is referenced throughout, and the results are shared with the City and our internal staff • Based upon the multiple levels of feedback, the Helpmates City staff develop specific action plans to improve upon our performance, thus embodying the Helpmates culture of Continuous Improvement and Exceed Expectations 4. Helpmates Full -Time Employee Quality Plan The foundation of our Helpmates' comprehensive Quality Plan are our internal employees, which includes the Helpmates City Team. The primary tools involved in this plan include: • A comprehensive hiring process • Mandatory successful completion and bi-annual recertification of the Certified Staffing Professional (CSP) certification via the American Staffing Association • Ongoing professional development and skills enhancement training • Periodic employee performance reviews • Suggested annual employee professional resume updates to illustrate the many ways our employees have grown and developed • Annual employee surveys geared towards specific and candid feedback re: Helpmates, the workplace, benefits and overall employee satisfaction • Helpmates employment anniversary recognitions; flowers sent during the employees anniversary week and public acknowledgment at our quarterly meetings In conclusion, the four (4) corners of our quality control plan embrace all aspects of our people business. We believe that our comprehensive quality approach is the catalyst for the superior results we are achieving with our clients, employees and Specialists. Helpmates Staffing Services 17 RFP 18-009 Response 251-121