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Budget and schedule control The City will be provided a secure portal that will allow for reviewing all financial data and temporary scheduling data applicable to services provided by Helpmates. The appropriate authorized City personnel will have the ability to review/print customized reports on demand as frequently as needed. As an alternative, Helpmates can provide this same data on the frequency required by the City and the various utilizing departments. How Helpmates Proposes to Address Special Issues or Problems Action Plan for Handling Issues or Problems Associated With Temporary Staffing: As a provider of services to organizations that deal in potentially urgent or emergency matters, Helpmates has in place the following urgent/emergency action plan: • The appropriate City representative will have the personal cell number of an Helpmates City Team member, as appropriate • The Helpmates Irvine office has an after-hours live answering service, who also have the personal cell numbers of the office staff for urgent/emergency contact • All Helpmates City team members have off-site Helpmates TalentLink mobile access to all City and Specialist data for emergency needs or after hours contact • Helpmates also has an emergency preparedness plan in case of area/regional issues that require a triage approach for handling urgent/emergency matters • In the case of employee workplace issues, each Helpmates staff is a Certified Staffing Professional, and is trained to professionally mitigate and minimize any workplace drama and workplace liability • With the Helpmates extensive quality review process, including specific proactive performance management, issues will be quickly and professionally resolved and go -forward improvement processes activated and measured Customized Reporting/Technology Access In supporting the City, Helpmates' technology systems will accommodate a client and/or candidate access to real-time data. Other data options can be customized as needed by the City. ➢ Client Portal • Reports for all employees on assignment • Management and supervisor access to order status • Invoice and accounting access • Reporting on headcount, financial spend, and invoice aging • Timekeeping approval ➢ Candidate/Employee Portal • Timecard entry • Assignment history • Benefit data • payment history and wage statements ➢ Helpmates • Order distribution • Online time entry and approval • Consolidated billing Helpmates Staffing Services 18 RFP 18-009 Response 251-122