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♦ Weekly Updates Helpmates' Weekly Updates have multiple purposes: To guarantee the performance of the Helpmates Specialist in terms of productivity, quality, punctuality, attendance, and behavior, as well as to determine if the Specialist is required the following week. ♦ Final Performance Evaluations A final evaluation is documented on each Specialist who has completed an assignment at our client site. This evaluation rating is maintained in the Specialist's and the City's data file for discussion at the TLC reviews and for future reference. As an additional step in our quality control process, our Specialists will receive the following customized City orientation prior to starting a City assignment: • General orientation and Helpmates Specialist handbook review • Specific orientation and Specialist review of the Helpmates customized City employee orientation brochure, including dress code requirements • Prior to starting a City assignment, there is an email confirmation with the assignment details (Assignment Acceptance Start Sheet), sent to the assigned Helpmates Specialists • Disbursement of employee ID badge, parking pass, etc., if appropriate Each employee assigned will be given customized information specific to the City; work location, work unit information and performance expectations. Helpmates will clearly define our monitory process with the employee and advise them of the consequences of not meeting performance and attendance expectations. Helpmates will be able to respond to any performance issues as discovered through our quality control process. If any employee needs to be replaced, a replacement will be made within 24 hours. Returning City Equipment or Materials Included in the customized City Orientation Brochure is an Acknowledgement, that the temporary employee signs, which states "upon end of my assignment or at the request of the City and/or Helpmates, I will immediately return any company and/or City equipment, materials or confidential information in my possession." Helpmates will facilitate with the temporary employee, the return of any issued equipment or materials to the City. 6. Indicate below the name of the person who will be responsiblefor administering the contract, if awarded. Also include the person's title, telephone number, address and email address Kevin Willard Regional Director, Orange County Trust Temporary Services, Inc. (DBA Helpmates Staffing Services) 1200 Main Street, Suite B Irvine, California 92614 949-225-5025 direct phone 949-752-6888 phone Email: kwillard(a)helnmates.com Helpmates Staffing Services 29 RFP 18-009 Response 251-133