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HB Staffing Quality Control Overview: Cathyfon Enterprises Inc., dba HB Staffing :demonstrates the capabilities and experienceae successfully perform this contract' for the'CIT_Y OF SANTA_ ANA..— and we are enthusiastic to undertake.this opportunity sttould it be presented to, us: 'Corporate support pport consists of: project Support, Employee Customer Service,. and Quality Control -The Project Manager (Cathy Volpe) acts as the unting,pemri in this structure and provides over administration and coordination, while maintaining lines rof communications between,HB Staffing, the City of Irvine, and.project personnel. We will discuss the roles and responsibilities of the'Point of Contact and the Project Support Group'(PSG),1he Customer Service Representatives (CSR), and Quality, Control (QC),. 1. Day -to -Day Point of Contact— Elaine Blum Our Point of Contact will be responsible for daily coordination of the work activities on this contract. 2: Project Support Group (PSG) The PSG is in place to provide resources and solutions •for the success of.the project.-Priimary.functions, of the. PSG include human resource and contracts administration. Human Resources; Our'internaf •HR department is available to, provide the,'project manager consultation and ancillary support in' recruitment and staff retention Issues.. The HR Manager is ,responsible .for.' maintaining a corporate resume database. During an interview process, our team 'willlikely identify 3-1 plausible candidates for one position. While only one will be hired, the resumes and contact information of the remaining prospects are added' to the database as immediate consideration for future vacancies; Should the client be faced with anotherwacancy, in the same location, a potential back -fill becomes. immediately available. Contracts Administration: our contract.administratoe/contract manager provides support In reviewing contract documents, managing modifications; and prepares THE CITY OF SANTA ANA staffing reports should any be required, The contract manager •' coordinates contractual'changes, such as performance requirements' modifications and increased funding, with THE CITY OF SANTA ANA contracting office., Accounting and Invoicing: Our opera tions/accuuriting specialist and contract administration personnel work together to review and prepare invoice's, ensuring that all Invoices are 100% accurate before they are 'sent to the customer. We recognize that invoice errors not only delay payment, they also add• unnecessary burden on the customer to review them for discrepancies.. All payroll, invoicing and expense data are collected and maintained by the operations specialist through the COATSSQL Staffing and Back Office Accounting System, a robust and customizable system, compliant with the Federal Acquisitions Regulation (FAR), The system satisfies DCAA audit requirements and is fully, capable of integrating the latest in data security, including cloud storage. Ouraccounting specialist is fully. trained In use of COATSSQL features. They provide ledgers and,other reports to the project manager team to track expenditures, receivables aging and other important Financial data. Our accounting specialist Issues reimbursements for contract employeLis'Lit'' Wng personal funds for.project expenses, in addition, they work closely with the project manager to'monitor operation budget in order to preventcost overruns. ntyafSnntu Aria RFP NO 15009 ,.:r.�.., Cor6yfon Enterprise;Ina dbn. Ha Stn rn I tai"•u.•,.••• J fri 9 10 t911111:1'10% C' c