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levels, is to 1) specifically name these skills in our advertising; 2) initially screen for these skills (using
<br />behavioral interview techniques where we listen for, as well as query for examples of these skills in
<br />use in current or previous positions);. 3) reference check for these skills from former -employers, and
<br />4) where suitable, request candidates to complete Provelt ,Kenexa assessments that measure skills
<br />required in the job.
<br />C. Testing of job skills — Virtually all candidates test for the skills and competencies regUfred in their
<br />temp position, again using the most robust testing software available, Kenexa Proveltl.
<br />2. Response Time & Placemen4 Timeline
<br />A. Average initial response time for our account manager,to reply to our clients—15-30,minutes. All of
<br />our staff members'are responsible for supporting our clients. In the rare occasion that Cathy or Elaine;.
<br />your•primaryPOC's, happen 16•be unavailable oe assisting another client, at least°four others on -our
<br />account managementteam can take phone or email job.requisitions, provide accurate informationor
<br />tfoubleshoot THE CITY OF SANTA ANA questions. Emails are likewise read by -Cathy_ and Elaine_
<br />regularly both on and offsite.
<br />B. Timeline to fill a position: ordinary, nonspecialized positions -may be, filled within 2, (tours to two days
<br />depending on the need of the client and whether he/she wishes to review resumes and set-up an
<br />interview schedule.
<br />C. For more specialized or remote positions the timeline to placem.e t is generally within two,tq,seven
<br />days. We utilize local job developers, California One=Stop, church advertising, local papers, and rely on
<br />nearby educational institutions -- in addition to our customary advertising with Ziprecruiter, Indeed,
<br />Unkedln and Craigslist. We do not rely on attracting candidates, we search, resumes and contact
<br />relevant candidates for hire and references,
<br />D. As a general statement, vetted, available and appropriate temporary employees of Various
<br />proficiencies and experience levels are available immediately (same day to one/two days after the
<br />request). Uniquely qualified, specialized or scarce candidates may require additional recruiting steps.
<br />Because we recruit during business hours, as well as evening's and weekends, we have been highly'
<br />successful in finding appropriate candidates quickly for commercial and government clients. Our
<br />clients completed the Dun & Bradstreet Open Ratings Survey in 2009 and 2013 and reported 960%/9545
<br />customer satisfaction, based In part, on our ability to quickly locate and place hard -to -find candidates.
<br />Reviewing the THE cry OF SANTA ANA'S requirements, compared to our current and past experience
<br />in finding and vetting these types of candidates„we see no issues around submitting_ candidates within
<br />the timeline indicated in the RFP,.
<br />3. Timesheet Approval Process
<br />We provide an online timesheet approval process using PeopleNetym, Set-up N easy:, simple Instructions and
<br />video are provided to the authorizing supervisor to educate them. in.the convenient process. The actual
<br />approval process can happen wherever the supervisor is able to, receive company email.,'Likewise, candidates
<br />find it simple to enter their hours online, The only requirements: ability to receive email and'inteiface with the
<br />timecard 'solution through a corn puter or smart phone:
<br />4.' Monthly Reporting,Capabilities
<br />Reporting capabilities = as,needed bythe client.
<br />Ory ofSonra Ana RFP NO 18004 I h. c,u,•:,,.,.., Cothylon Enterprises, Int., d66. HBSin ng g'
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