25I - AGMT STAFFING SERVICES - Laserfiche WebLink

Home Browse Search

4. Description of the benefits paid to temporary staff employees; list out by line if agency pays for this benefit or temp staff pays for the benefit including timeline of employment to receive benefit. Temporary Staff Employee benefits include: free resume assistance, software skills tutoring available through Kenexa Proveld, a personal online portal to make changes in their personal information including taxes, phone, address, etc. In addition we notify our staff of opportunities and changes using texting add email. We provide check, direct deposit, and paycard; weekly compensation. • Employees "receive paid holidays after 1000 hrs of work Employees receive end of yearbonus's ($10D-$250) -1960 hrs threshold • United Health Care Gold Package medical coverage is offered to eligible employees based on 390 hrs of work accumulated over three months + .Employees receive up to 24 hours of paid sick leave per year 5. Please provide your process for temporary staff calling out sick, no shows, hot Working out (either on temporary worker side or City side) and returning City property. Prevention: a) Reliability, punctuality and attendance of temporary staff — These are basic but important work characteristics that we quest'on, obtain reference feed -back, and stress to our candidates / employees — throughout the prescreening, placement and post -placement stages. To measure these key factors we make 'quality' calls to clients on a weekly and bi-weekly'basis (as the client allows). Where we find a customer concern, we counsel the employee immediately, log this into their records, and provide ongoing support and follow-up to our customer to ensure the problem is resolved quickly. In certain work situations we have found it useful to predicate pay increases based upon attendance, punctuality and reliability. b) Bas -c workplace 'soft' skills i.e. cooperation, communication skills, customer sere ce and time management — Our proactive approach to ensure that these skills are at appropriate levels, is to 1) specifically name these skills in our advertising; 2) initially screen for these skills (using behavioral interview techniques where we listen for, as well as query for examples of these skills in use in current or previous positions); 3) reference check for these skills from former employers, and 4) Where suitable, request candidates to complete Kenexa Provelt! assessments that measure skills required in the job. Reaction to Temporary Staffing Calling Out Sick: We open our offices at 7:00am to field any call outs for our field staff. When we receive a call out we email and call the client to inform them of the shortfall. At the same time we offer to substitute a new temporary person. Then we contact the employee to determine the seriousness of their reason for absence and their timeline plan to return to work. If the employee is able to return to work we contact the client to let them know when the employee will return. If the timellne Works for the client we confirm to the employee the expectation of the client and confirm same to the client. No Shows are rare but they do happen. When a temporary staff falls to call or.show up to work the client calls to inform us. We immediately offer a replacement. Following the client call we contact the candidate to check on their situation. Because we do value each vetted candidate very highly we work to understand their no show situation. Where the circumstances they describe are corroborated and/or reasonably plausible we counsel them and maintain their place in our pool of available candidates. Where the City ofSanm Arta RFP NO 18009 v r..u, .v.:.- Catbylon Enterprises, Inc., dbo. H65toffing 27' 251-93