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City of Santa Ana _ Attachment A: Client Testimonial Letters <br />Request for Proposals (RFP) for Solid Waste Consulting Services <br />RFP NO.: 18-006 <br />Public Works Department <br />MaMlenance Division <br />January 24, 2011 <br />redondo <br />e a A C H <br />$31 North GodrudaAvonus Telephone 310316.0686 <br />Redondo Beach, California 90277 Fax 310374-4718 <br />w4w,radondo om <br />Mr. Laith Ezzet <br />Sr. Vice President <br />HF&H Consultants, LLC <br />3990 Westerly Place, Suite 195 <br />Newport Beach, CA 92660 <br />Dear Leith, <br />The City of Redondo Beach would like to thank you for your professional assistance in <br />facilitating the process of procuring a new exclusive solid waste handling services <br />franchise agreement. You and your staff exhibited tremendous flexibility in responding <br />to the tasks requested by the City. You conducted nearly a dozen public meetings to <br />determine a key program for the development of the City's RFP; agreed to re -draft an <br />agreement for the RFP that was a hybrid of the City's current agreement and the <br />industry standard used by your firm while waiving the costs of the undertaking to stay on <br />budget; advised staff on intricate negotiations; and smoothly transitioned from the <br />retirement of one director to the introduction of another in the middle of the process. <br />Additionally, you and your staff were constantly available for the multitude of questions <br />we and the proposing haulers had during the process. <br />Moreover, the RFP process was extremely successful. With your assistance the City <br />received five quality proposals, and as a result, the rates provided by the City's new <br />hauler are lower than all of the current rates. The programs included in the new <br />agreement will increase the City's 55% waste diversion rate to 75%, making Redondo <br />Beach one of the highest in the country. Additionally, our new franchise agreement <br />requires the contractor to: <br />• Provide new single-family carts for refuse and green waste services to each and <br />every single family home. <br />Offer 96 gallon carts for refuse, recycling and green waste services in addition to <br />32 gallon and 64 gallon carts at no additional charge. <br />• Collect Electronic Waste as part of the regular bulky item pickup program. <br />April 4, 2018 Page A-9 HF&H Consultants, LLC <br />