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City of Santa Ana Attachment A: Client Testimonial Letters Request for Proposals (RFP) for Solid Waste Consulting Services RFP NO.: 18-006 CITY OF NEWPORT BEACH MUNICIPAL OPERATIONS DEPARTMENT November 26, 2013 Mr. Laith Ezut, CMC Sr, VicePresident HF&H Consultants, LLC 19200 Von Karmen Ave, Suite 360 Irvine, CAA 92612 Isar Laith, On behalf of the City of Newport Beach, I would like to sincerely thankyou and the entire IMN Team for your professional assistance regarding the City's solid waste and recycling program. The decision on whether to contract with a private firm to replace our in-house City staff for the collection of residential solid waste was one of the most high profile and challenging decisions facing the City in many years. Vie work of the HF&H "ream included the following critical steps in the process: • Conducted an in-depth assessment and cost analysis of the City's current in-house solid waste, recycling and transfer program, • provided professional assistance in drafting and administering the Request for proposal (RFP) documents, as dimeted by City Council, to solicit competitive proposals to provide solid waste services for the City. • Completed a thorough analysis of each proposal received by the City, prepared a detailed report with the information on each firms proposal, and presented this information to the City Council. • At City Council's direction, your firm completed a further analpis of the top three proposals from individual firms. This analysis included assisting with customer satisfaction surveys for each firm, extensive interviews and negotiations, reference checics'aad further cost analysis, - • The HF&H. firm presented a comprehensive fare] report to the City Council recommending a course of action that would mduce overall costs and provide service enhancements, On November 12, 2013, the City Council, based on the professional and thorough work completed by HF&H, awarded a contract to a private collection firm that is projected to save the City $15.8M over the term of the agmement, while providing additional services to the residents of our City, including a Household Hazardous Waste Collection Program and Curbside Bulk Item Collection program. Without the assistance of your Team, we would not have achieved these positive results. We nowlook forward to working with HF&H during the transition period and monitoring the performance of the City's new collection fast during the fast year of operation. Thank you, Laith, for the tremendous support and gmat work that you and your Team provided, Sincerely, 4w_� Mark Harmon Director of Operations Corparadan Yazd: 592 :inpe['iox mire, Plewpart Beech, CA 92663 -Telephone: (949) 644-3055 Fax: (949) 650-0747 Utilides Yard: 949 West loth Street, Drewport Bearh, CA 92663 -Telephone; (949) 644-3011 Fax: (949) 646-5204 Mailhig Addrees: PO Box 1765, Piew'part Be.b, CA 92658-8915-www.netcporWeachca. gov/miuucipaloperationv April 4, 2018 ~� Page A-8 HF&H Consultants, LLC