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GENERAL FUND <br />PLANNING & BUILDING AGENCY PROGRAM <br />Administrative Services 01116500 <br />.Statement of Purpose <br />To ensure that Santa Ana is n thoughAlly planned, safely built, and well maintained community. <br />The Administrative Services Division is responsible for the management and coordination of all of the Planning and Building Agency services, <br />programs and policies. <br />General Responsibilities <br />- Managing the Deparnnent Budget <br />- Provide staffing, training standards, testing and processing of new personnel <br />- Maintain payroll records and reporting <br />- Manage acquisition of equipment and inventory control <br />- Manage and monitor department contracts and accounting <br />-Provide clerical support services <br />- Preparing annual reports, statistical data, and conducting research <br />- Administering policies and procedures, enforcing depaman at regulations <br />- Manage and maintain department's webpage and social media accounts <br />SERVICE PROGRAM <br />PLANNING DIVISION: <br />The Planning Division provides a framework in which the future social and economic well-being of Ore City's resident can be ensured through the adaption ate <br />comprehensive General Plan and development standards. This division also coordinates the delivery of services to developers. <br />BUILDING SAFETY DIVISION: <br />New Construction Section <br />This section provides inspections for all new construction, conversions, and maintenance and repairs of buildings <br />to ensue compliance with State codes and City ordinances. <br />Permits and Plan Check Section <br />This sections provides review and approval of building construction plans to ensure compliance with building, <br />plumbing, heating, electrical, and handicapped requirements, as well as compliance with all State laws and <br />City ordinances. <br />CODE ENFORCEMENT DIVISION <br />This division enforces Santa Ana Municipal Code provisions to ensure safe, orderly, and aesthetically pleasing <br />neighborhoods and commercial areas. <br />_° AccBmpjshmen[5 iriFY 2077 207$::::€ <br />- hnplemented new processes to better manage contracts, purchases, and budget <br />Created workflows to produce efficiency for staff <br />- Developed and implemented the customer flow management system at City Hall and Ross Annex <br />- Trained PBA, PWA, Finance, Fie, and Police counter staff on the Q nnatie system <br />- Created training manual for Rehab Pro and Q-matie <br />- Developed "How To" process for customer as it relates to Q -Made, <br />- Provided moss training to PBA Administrative Services staff <br />- Provided annual Staff Development for PBA staff <br />- Provided monthly budget reports to PBA Division Managers and Public Works Agency <br />- Provide excellent customer and clerical support services <br />Action Plan for FX 2016-2019 ' ': <br />- Develop "How to" processes for customer as it relates to Q -matin <br />- Develop Spanish and calendaring module for Q -natio tpend ng funding approval) <br />Assist in the review and implementation of the fee study <br />- Continue development Policies and Procedures to develop further efficiencies in PBA <br />- Continue to provide cross training to staff which includes secession planning <br />- Continue to provide PBA contract and budget management <br />- Provide excellent customer service and clerical support to internal and external customers <br />- Provide monthly Q -uratic reports for PBA Division Managers and the Public Wilts Department. <br />- Streamline processes for the Planning and Building Agency. <br />- Find ways to create efficiency by utilizing technology. <br />2-111 <br />