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INTERNAL SERVICE FUNDS <br />FINANCE tit MANAGEMEIN I SEKVIUM5 ri\vvtviivi <br />Custodial Services <br />07310101 <br />Statement of Purpose <br />To maintain clean and attractive Cityfacilities, improve the Customer Service Experience, and minimize the City's <br />risk. <br />This program is responsible for janitorial services at City Hall, Ross Annex, Corporate Yard, Senior Center, Southwest Senior <br />Center, Salgado Center, Jerome Center, Santa Anita Center, EI Salvador Center and The Santa Ana Regional Transportation <br />Center. This program's primary function is to manage both, in-house and contracted janitorial to keep City facilities' <br />appearance and cleanliness at a high standard. <br />Accomplishments in FY 2017-2018 <br />* Improved the overall effectiveness of janitorial services in all facilities maintained. <br />* Improved the quality, and shrinkage control of consumable paper supplies. <br />* Increased service provided by contractor at all City Facilites. <br />Action Plan for FY 2018.2019 <br />* Building Maintenance Management and staff will proactively monitor the services provided by the janitorial <br />contractor and internal custodians to assure a high level of quality service, based on the contract specifications. <br />Actual <br />Actual <br />Estimated <br />Objective <br />PERFORMANCE MEASURES <br />FY 15-16 <br />FY 16-17 <br />FY 17-18 <br />FY 18-19 <br />Service Level <br />Custodial maint. of Santa Ana Sr. Center <br />5 days/wk <br />5 days/wk <br />5 days/wk <br />5 days/wk <br />Custodial maint. of Southwest Sr. Center <br />5 days/wk <br />5 days/wk <br />5 days/wk <br />5 days/wk <br />Custodial maint. of Salgado Center <br />7 days/wk <br />7 days/wk <br />7 days/wk <br />7 days/wk <br />Custodial maint. of Jerome Center <br />5 days/wk <br />5 days/wk <br />5 days/wk <br />5 days/wk <br />Custodial maint. of El Salvador Center <br />5 days/wk <br />5 days/wk <br />5 days/wk <br />5 days/wk <br />Custodial maint. of Santa Anita Center <br />5 days/wk <br />5 days/wk <br />5 days/wk <br />5 days/wk <br />Custodial maint. of Corbin Center <br />5 days/wk <br />5 days/wk <br />5 days/wk <br />5 days/wk <br />Custodial maint. of City Hall <br />4 days/wk <br />4 days/wk <br />4 days/wk <br />4 days/wk <br />Custodial maint. of Ross Annex <br />4 days/wk <br />4 days/wk <br />4 days/wk <br />4 days/wk <br />Custodial maint. of Corporate Yard <br />4 days/wk <br />4 days/wk <br />4 days/wk <br />4 days/wk <br />Custodial maint. of the Santa Ana Regional <br />7 days/wk <br />7 days/wk <br />7 days/wk <br />7 days/wk <br />Transportation Center <br />W-1 <br />