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Financial Planning Workshop Cost of Service Workshop Rate Design Workshop Preliminary results as presented in Workshop handouts Pass -through adjustment calculator in MS Excel Utility Survey (to be documented in final report) Benchmarking Results (to be documented in final report) Task III. Cost of Service Report Stantec produces detailed and transparent documentation of our analysis. And the reason that we spend extra time on our reports isn't just for our clients; we also do it for our own peace of mind. The final report to a rate study becomes a tremendously Important legal document that will play a pivotal role in the outcome of any legal challenges that may be levied against the City (which is an increasingly common occurrence these days). We will first prepare a draft for your review, and once comments are received, we will incorporate them into a final report. The report provides a simplified and straightforward synopsis of the analysis, and includes appendices that contain a series of graphs, charts, and tables that provide the supporting details of the study described in the body of the report. The report will include a stand-alone Executive Summary for distribution, which often serves as an effective communication tool with stakeholders. As previously mentioned, our Report will include results from the utility survey, as well as relevant benchmarking results. In addition to the report, we will also prepare a Proposition 218 Notification (in English, Spanish and Vietnamese). Final Report Proposition 218 Compliant Notices (3 languages) Task IV. Public Meetings and Presentations Public support for rate changes depends on whether or not the public perceives the rates as fair. This perception depends, amongst other things, on the clarity of presentations and discussions at public hearings. Minor misunderstandings of the underlying rationale for a selected approach can cause disproportionate dissatisfaction with the proposed rates. By engaging the Council at the beginning of the project and then again in the finalization of the rate design will give these community leaders an advance understanding of the rates and make subsequent public discourse less confused Prop 218 Process. Stantec will assist the City with the rate approval process, including presentations to Council, preparing testimonies for rate hearings, and presenting at those rate hearings. The presentations are critical not just to comply with Prop 218 noticing requirements, but also to generate acceptance of the study recommendations. City of Santa Ana, California I Water and Sewer Enterprise Cost of Service Study Stantac 11