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0 City of Santa Ana <br />D. Notwithstanding the above, Contractor, and not the Mutual Aid Provider will <br />be primarily responsible for ensuring compliance with all terms, conditions, <br />standards, and performance requirements set forth in the Contract <br />Documents, including but not limited to, the primary obligation to pay any <br />penalties which may be imposed by the OCFA and the payment of all fees <br />and reimbursements. <br />4.3.10 Disciplinary Actions for Failure to Meet Response Time Requirements/ <br />Performance Deficiency <br />A. Meet and Confer <br />Should a Contractor fail to meet the response time requirements set forth in <br />this section in any quarterly period, either for any single Code category or <br />for the cumulative total of Code 2 and Code.3 calls as outlined in section <br />4.3.3 -Response Times Required of this RFP, the OCFA representative <br />shall notify the Contractor ,and meet and confer with said Contractor <br />regarding performance and response time deficiencies. The purpose of this <br />meeting is to notify the Contractor of its deficiencies and to work with the <br />Contractor to ensure proper response time performance in the immediate <br />future. <br />B. Penalties <br />At the'discretion of the OCFA, monetary penalties may be assessed against <br />a nor%complianf Contractor for failure to meet the response time <br />requirements set forth in this Section. Quarterly aggregate response times <br />(i.e., in any quarterly period for any single Code category) that are not in <br />compliance with the response time requirements set forth in this Section <br />may result in the OCFA assessing the non-compliant Contractor with a <br />monetary penalty according to the following compliance and fine schedule: <br />City of Santa Ana Page 144 <br />Fire/EMS Emergency Ambulance Transportation and Related Services <br />Request for Proposals: # 18-059 <br />August 28, 2018 <br />19D-54 <br />