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City of Santa Ana <br />Quarterly Responses That Are In <br />Compliance with Response Time <br />Reouirements: Penalty Imposed* - <br />90% or Better <br />85%-89.9% <br />80%-84.9% <br />Less than 79.9% <br />None <br />$5,000 <br />$7,000 <br />$10,000 <br />Note: Penalties are for Code 2 / Code 3 reported separately and <br />calculated separately. <br />In addition to the above response time penalties, the OCFA may assess <br />monetary penalties against Contractor for the following: <br />i. Turned Call Penalties <br />Any calls for service that are not handled by the Contractor through <br />the' First Tier or Mutual Aid Service, that require OCFA to request <br />service from another ambulance service operator, will result in the <br />assessment of a 'Turned Call" penalty in the amount of $1,000 per <br />occurrence. Contractor is to immediately notify the OCFA EMS Chief <br />of said occurrence'within 24 hours. Failure to report within 24 hours <br />will result in an additional penalty of $500. <br />ii.Late Report/Late Payment Penalties <br />Any reports, fees, or reimbursements that are required to be <br />submitted to the OCFA Contractor pursuant to the Contract <br />Documents (e.g., Quarterly Response Time Reports, CQI, etc.) and <br />that are not submitted on time may result in the imposition of a $500 <br />penalty per occurrence. <br />C. Corrective Action Plan <br />City of Santa Ana Page 145 <br />Fire/EMS Emergency Ambulance Transportation and Related Services <br />Request for Proposals: # 18-059 <br />August 28, 2018 <br />19D-55 <br />