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• After all punch work is complete, our Supervisor will provide a detailed hands-on Training Session for <br />the customer so that everyone understands how the system works, and how to modify settings on the <br />Sensor Controls, <br />• Our Supervisor will also leave behind copies of warranty and installation Instructions for each of the <br />different fixtures and sensors that have been Installed on the project <br />D. Management of Utility Incentives <br />ERC Is a registered Trade Professional with each of California's Utility companies and has dedicated <br />personnel on staff to manage the various utility rebate and incentive programs that are available throughout <br />the slate. ERC Is familiar with such programs and the rules and requirements for each —this is critical as <br />these program rules are constantly changing and can dramatically affect the rebate that is obtained (or lost) <br />for a given project. Our team will work closely with the utility company to review all product details, such as <br />verifying that all products comply with the appropriate qualifying list (DLC, Energy Star, POL, etc.) for the <br />rebate program in the area. We will also ensure the rebate paperwork is collected and filled out properly and <br />that submittals are made In a timely manner. <br />In addition to the local rebate and Incentive programs, ERC has a dedicated staff that is available for On -Bill <br />Financing processing. This includes, but is not limited to, completing the OBF applications and OBF <br />supplemental worksheets, having knowledge of customer eligibility, understanding loan limits and terms, <br />and most importantly— knowing how to navigate the utility company process for these OBF loans. <br />ERC is the recognized leader in California for knowledge of rebates, incentives, and OBF loans. This <br />knowledge is critical as it can lead to 'found money' for projects, where no rebate was thought to exist <br />Equally important, the expertise is critical to ensuring that every customer receives the full rebate that is <br />available for a lighting project being planned. <br />E. System Maintenance <br />We provide warranty service for every project we install, and our team Is always ready to provide this <br />service should a client find that a fixture has failed. We typically provide 46 -hour service for these warranty <br />Issues. We can also provide a quote for a plan that features an extended warranty for any customer that <br />prefers to never have to worry about lighting maintenance in the future. This approach allows the customer <br />to focus on the more pressing areas of their business, while we ensure their lights are always working. <br />ENERGY REmoFri Co. <br />`�'cfin.y. awry v,mrr <br />