25C - AGMT LIGHTING FIXTURES CORP YARD

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• After all punch work Is complete, our Supervisor will provide a detailed hands-on Training Session for the customer so that everyone understands how the system works, and how to modify settings on the Sensor Controls. • Our Supervisor will also leave behind copies of warranty and installation instructions for each of the different fixtures and sensors that have been installed on theproject. D. Management of Utility Incentives ERC is a registered Trade Professional with each of California's Utility companies and has dedicated personnel on staff to manage the various utility rebate and incentive programs that are available throughout the state. ERC is familiar with such programs and the rules and requirements for each — this Is critical as these program rules are constantly changing and can dramatically effect the rebate that is obtained (or -lost) for a given project. Our team will work closely with the utility company to review all product details, such as verifying that all products comply with the appropriate qualifying list (DLC, Energy Star, POL, etc.) for the rebate program in the area. We will also ensure the rebate paperwork Is collected and filled out properly and that submittals are made in a timely manner. In addition to the local rebate and incentive programs, ERC has a dedicated staff that is available for On -Bill Financing processing. This includes, but is not limited to, completing the OBF applications and OBF .supplemental worksheets, havingknowledge of customereltglbllity, understanding loan limits and terms, and most Importantly —knowing how to navigate the utility company process for these OBF loans, ERC Is the recognized leader in California for knowledge of rebates, incentives, and 08F loans. This knowledge Is critical as it can lead to "found money" for projects, where no rebate was thought to exist Equally important, the expertise is critical to ensuring that every customer receives the full rebate that is available for alighting project being planned. E. System Maintenance We provide warranty service for every project we install, and our team Is always ready to provide this service should a client find that a fixture has failed. We typically provide 48-hour service for these warranty Issues, We can also provide a quote for a plan that features an extended warranty for any customer that prefers to never have to worry about lighting maintenance in the future. This approach allows the customer to focusan the more pressing areas of their business, while we ensure their lights are always working. ENERaY RETROFIT Go. �s amry x.,K.rws 25C-90