FRACTA - Laserfiche WebLink

Home Browse Search

� O SOFTWARE AS A SERVICE AGREEMENT • • • Master Terms and Conditions F R A C TA Online Version 3.2 After the initial load of the Normalized Utility Data into the System, Fracta will provide Customer up to two (2) additional loads of Normalized Utility Data into the System per subscription year. The additional loads do not include an assessment and cleaning. Fracta assumes that Customer will provide updated Utility Data in the Normalized format. If the Normalized Utility Data cannot be loaded because of the format provided by the Customer, Fracta will provide an estimate of fees to the Customer for assessing and cleaning the data. Fracta will not load the data until Customer has agreed in writing to pay the assessment and cleaning fees. 3.3 Fracta will provide online access to the Normalized Utility Data, which Customer can view online and download. 3.4 Data Responsibility. Responsibility for ensuring that the data entered into the System is accurate and reflects Customer requirements lies solely with Customer. 3.5 No Sensitive Data: Customer Responsibilities. The System is not intended for use with protected health information under HIPAA, credit card numbers, financial account numbers, or personalty identifiable information. Customer assumes all risk arising from use of any such sensitive information with the System, including the risk of any inadvertent disclosure or unauthorized access thereto. Customer is responsible for ensuring that Customer's -use of the System is in compliance with all applicable laws and governmental regulations and Customer assumes all risk arising from any such use that is not compliant with applicable laws and regulations. 4. SUPPORT 4.1 System Updates and Changes. Fracta will provide access to Updates at no additional charge, when they are commercially available. Fracta reserves the right to add new features and functions to the System, and the right to discontinue features. Upon Customer's reasonable request and on mutually agreeable terms, Fracta may enable Customer to continue to use discontinued features or functions. 4.2 Errors. An Error is a defect in the programming of the System software that causes it to fail to operate properly. Customer acknowledges that the software in general is not error -free and agrees that the existence of errors in the Software shall not constitute a breach of this Agreement. 4.3 Error Correction. Fracta wilt use commercially reasonable efforts to correct all material Errors reported by Customer, or to provide a reasonable workaround using its reasonable efforts during Fracta's normal business hours. Customer will provide Fracta Confidential Page 4 of 11 February 7, 2018