FRACTA - Laserfiche WebLink

Home Browse Search

r'. • SOFTWARE AS A SERVICE AGREEMENT • • • Master Terms and Conditions F R A C TA Online Version access, information, and assistance as Fracta may reasonably require in the process of resolving any Error. This paragraph is Customer's sole and exclusive remedy for Errors. 4.4 Support Requests. During regular business hours (_ am - _ pm Pacific Time) Customer may email or call Fracta to raise a support issue, using the contact information provided by Fracta. Customer is encouraged to designate Users with authority to make support requests. Fracta reserves the right to limit the number of such Users if support requests are excessive. 5. TERM 5.1 Term. The Initial Term of this Agreement shall be the number of years from the Effective Date shown on the Cover Sheet or Quotation. The Agreement will automatically renew for successive Renewal Terms of one (1) year, unless either party gives notice of non -renewal at least sixty (60) days prior to the expiration of the then -current term. 5.2 Termination. Either party may terminate this Agreement for a material breach by the other party that is not cured within thirty (30) days after notice of breach. Either Party may immediately terminate this Agreement if the other Party: (a) becomes insolvent and becomes unwilling or unable to meet its obligations under this Agreement; (b) files a petition in bankruptcy; or (c) is subject to the filing of an involuntary petition for bankruptcy that is not rescinded within a period of sixty (60) days. 5.3 Oblioations Upon Termination. Upon termination of this Agreement: (i) Fracta may immediately terminate Customer's access to the System; (ii) Upon written request from Customer received within 30 days of termination, Fracta will provide access to the System for a period of 48 hours for the limited purpose of exporting Utility Data; 5.4 Survival. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, and limitations of liability. 6. CONFIDENTIAL INFORMATION 6.1 "Receiving" and "Disclosing' Parties. Careful protection and non -disclosure of Confidential Information (as defined below) by the Party receiving Confidential Information ("Receiving Party") from the Party disclosing Confidential Information Fracta Confidential Page 5 of 11 February 7, 2018