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SIEMENS Michael ❑letsch Client Executive Southern California reports, as part of client services program portfolio. Siemens will provide all system software updates, as part of annual preventative maintenance visits. All software updates are provided at no additional cost, with the valid software maintenance programs (included in this program). All items included in this service shall be clearly delineated in the scope of work document. Siemens excludes the test, inspection and cleaning of SA Jail cameras. Extended Warranty (Repair and Replace): Siemens shall provide added warranty coverage for the identified components of the clients system. Repair and replacement of worn, failed and malfunctioned equipment will be provided during normal business hours, with next day service response coverage times. Should the component be of critical or of an emergency nature, Siemens shall provide 4 hour response in diagnosing of issue and beginning of repair process, Siemens may provide temporary replacement from back -stock, if available. Siemens does not include back -stock equipment as part of this service. All afterhours and weekend services are covered under this agreement, when required. Siemens reserves the right to determine between emergency and urgent request nature of all calls, under this agreement. Systems Integrity/ Compliance Monitoring and Diagnostic Reporting: Siemens to provide real- time 2417 monitoring of system components (servers and storage, core network and edge network components). Health monitoring of system is critical to the maintenance of State mandated archiving requirements. Siemens utilizes network monitoring to maintain reliability, uptime, optimized configurations of hardware and software, and for diagnostic reporting that reduces life cycle costs to the system. Video Archiving Warranty: Siemens to provide required storage for maintaining compliance with California Government Code 34090.6 Increase in storage will be managed by Siemens on project by project basis. Diagnostic Reporting will provide data reports in support of storage calculations on quarterly basis and will be presented to SAPID system manager. • Siemens pricing assumes execution of preventative maintenance and cleaning services to be performed during normal business hours. • Siemens excludes all equipment not supplied and installed by Siemens, unless explicitly stated in this scope of work. Such items may include (but not limited to) Cisco Network Switches provided by others, Promise storage arrays, servers and workstations not included in coverage material list. Siemens has extended warranty on Siemens supplied equipment. Unrestricted SOW Page 13