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Client Name: City of Santa Ana I AMI FEASIBILITY REPORT <br />Table of Contents <br />1 Executive Summary..........................................................................................1 <br />2 Introduction........................................................................................................ 3 <br />2.1 Project Overview................................................................................................... 3 <br />2.2 Objectives.................................................................................................................4 <br />3 System Infrastructure Information............................................................. 5 <br />3.1 Customer Information......................................................................................... 5 <br />3.2 Meter Infrastructure............................................................................................ 5 <br />4 Current Metering Platform............................................................................. 9 <br />4.1 Bi -monthly Billing................................................................................................. 9 <br />4.2 Meter Reading......................................................................................................10 <br />4.3 Current Meter Accuracy...................................................................................11 <br />4.4 Discussion of Current Operation of Metering and Meter <br />operations.............................................................................................................................16 <br />5 Smart Metering Technology.........................................................................17 <br />5.1 <br />Manual Readings.................................................................................................18 <br />5.2 <br />AMR...........................................................................................................................18 <br />5.3 <br />Advanced Metering Infrastructure..............................................................18 <br />5.4 <br />Water Market perspective...............................................................................21 <br />5.5 <br />AMI business model approach.......................................................................24 <br />5.6 <br />AMI Strategic value to City ................. Error! Bookmark not defined. <br />6 Strategic Analysis of Systems for Future Development .....................25 <br />6.1 <br />Manual Reading to AMI.....................................................................................25 <br />6.2 <br />Operation of Billing System............................................................................25 <br />6.3 <br />SCADA......................................................................................................................26 <br />6.4 <br />Customer Web services....................................................................................26 <br />6.5 <br />Software Integration..........................................................................................27 <br />6.6 <br />Infrastructure Constraints...............................................................................28 <br />6.7 <br />Call Center..............................................................................................................28 <br />7 Staffing Considerations for Smart Metering Technologies...............29 <br />7.1 <br />Current Staffing....................................................................................................29 <br />7.2 <br />Meter Maintenance and Repair.....................................................................29 <br />7.3 <br />AMI Solution Operation....................................................................................30 <br />BLACK & VEATCH i Table of Contents <br />25G-116 <br />iii <br />