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iv <br />AMI Feasibility Report I Client Name: City of Santa Ana <br />7.4 MDMS Operations and Billing System Support Team .......................... <br />30 <br />7.5 Information Technology Organization.......................................................31 <br />7.6 Call Center Resources........................................................................................32 <br />7.7 Organizational Structure..................................................................................32 <br />8 Data Integration and Analysis.....................................................................35 <br />8.1 Meter Data Management System..................................................................35 <br />8.2 Historical AMI Data............................................................................................37 <br />8.3 Raw and Processed Data..................................................................................38 <br />8.4 Data Analytics.......................................................................................................38 <br />8.5 Data Storage and Security................................................................................38 <br />9 Additional Benefit Areas...............................................................................39 <br />9.1 Social and Environmental Benefits..............................................................39 <br />9.2 Value Added Services........................................................................................40 <br />10 Cost/Benefit Analysis.....................................................................................43 <br />10.1 Financial Model....................................................................................................43 <br />10.2 Service Life.............................................................................................................49 <br />11 Project Roadmap..............................................................................................51 <br />11.1 Program Delivery Approaches.......................................................................51 <br />11.2 Procurement approach.....................................................................................53 <br />11.3 Project Schedule ..................................................................................................55 <br />11.4 Meter Deployment Plan....................................................................................57 <br />11.5 Risk Assessment..................................................................................................58 <br />11.6 Communications Plan........................................................................................59 <br />12 Conclusion..........................................................................................................60 <br />Appendix A. Base Cost Data Information Collected......................................62 <br />AppendixB. Assumptions......................................................................................67 <br />Appendix C. List of Vendors..................................................................................68 <br />Appendix D. Functional Requirements for AMI.............................................69 <br />Appendix E. Glossary of Abbreviations and Terms......................................72 <br />25G-117 <br />