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Client Name: City of Santa Ana I AMI FEASIBILITY REPORT eventually managed for use by the City billing system, call center representatives, or other internal users or systems. The meter interval data that users' access will be from the MDMS and not the AMI HES - this minimizes the impact on the AMI system and ensures that everyone is looking at the same MDMS validated data. This also allows all of the system integrations to be with the MDMS, establishing the MDMS as a data hub. © MDMS Operations - There is a need to monitor the performance of the file transfers and execution of the various validation, estimation and editing (VEE) business rules that translate the raw meter data into usable data and eventually into billing determinants. In addition, the system produces reports on the performance of many internal MDMS processes. Updates will ensure that the billing system, MDMS, and AMI system are all in alignment. o MDMS Data Analysis - There is a tremendous amount of valuable data within the MDMS, but it is impractical to provide all interested users with access to the MDMS. In many cases, the users will have a business question that they want answered but will not necessarily know how to access and use the data to accomplish this. In other cases, the data required may be apparent, but assistance will be needed to analyze it. 7.5 INFORMATION TECHNOLOGY ORGANIZATION AMI HES and MDMS are enterprise applications. These applications require IT staff to manage them. These systems will require upgrades from time to time. The City IT Department will be responsible for the overall integration of the AMI, MDMS and customer portal with the billing system as required. An IT organization is typically responsible for the administration of the application and application operating environment and underlying hardware. Key tasks for this group include the following: o Operating System Upgrades and Patches. CI Network and Security Monitoring. © Storage Administration - Transfer, Backup, Disaster Recovery. ® User/Security Management. © Application Upgrades and Patches. 0 Promoting of Software from Lower (Test/QA) to Production Level Environments. © Cloning Environments or Data Migration. CI Database Tuning/Backups/Recovery/Archival/Administration. ❑ Server Management and Backup and Recovery Services. El Hardware Maintenance and Monitoring. © Disaster Recover as Part of City Business Continuity Planning. In the case of the City, these functions could potentially be spread between the Meter Operations and IT Department. However, if the City employs a hosted services approach for the AMI solution as is potentially envisioned, some of these services on the AMI, MDMS and customer portal system will be performed by the vendor and validated by the City. BLACK & VEATCH I Staffing Considerations for Smart Metering Technologies 25G-149 31