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34 <br />AMI Feasibility Report I Client Name: City of Santa Ana <br />[m RESOURCE _.. <br />Vfl10OR RE50URCE5- <br />VEMANAGER �MDMS MR I iMIVE ROFCiE <br />KORPaorraPROTECT MAUAGIft <br />CT <br />CUSTOMiR PORTAL rMDMS OPERATOR METEROPENAUCR5 <br />j OPERATOR LEAD <br />NETWORK LEAD <br />Vendor Hosted & Managed Solutions <br />City IT Department <br />Figure 10 AMI Sustainment Organizational Structure <br />The key roles in Figure 10 are as follows: <br />City AMI Manager - This position has ongoing responsibility for the proper operation of the AMI <br />system, provision of data to the billing system, delivery of the customer data and information to the <br />web portal. This role is responsible for coordinating with the vendors and service providers. <br />AMI Operations Manager - This role is focused on the proper operation of the AMI system and <br />MDMS solution. A major component of this role is to manage the AMI, MDMS and Customer Portal <br />vendor, assuming that City proceeds with a hosted and managed service approach. The vendors <br />must be held to the negotiated performance requirements and service level agreements. <br />Meter Technicians/Field Staff - The staff would be required to perform regular service on water <br />meters (i.e. repair/replace meters in the field, disconnect service at the meter) as well as <br />install/replace AMI transmitters (MTU) on the meters. The skill sets are the same as current City <br />staff that perform this work, some more training would be required to learn the AMI related skills. <br />MDMS and Customer Portal Analyst - the MDMS and customer portal analyst is responsible for the <br />day to day proper operation of the MDMS and customer portal processes, file synchronization and <br />data delivery. The skills required are more traditional IT systems knowledge than meter <br />operations. It is advantageous to have someone familiar with the overall meter to cash process in <br />this role. <br />Business Analyst - the value of the AMI data can only be unlocked if the organization can access and <br />take advantage of the information. This role is shown separately on the organization chart, but, it is <br />25G-152 <br />