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Understanding Scope of Services <br />QuaRfication Matrix <br />Each row represents XV Solutions' response to the RFP requirements outlined In the Appendix, <br />Attachment 1: Scope of Work <br />Description Support XV Solutions Response <br />On -Call <br />Y XVSolutlons is based out of Lake Forest, CA and is able to provide <br />Accessibility <br />unlimited 24x7 remote or on -site technical support. XVSolutions <br />understand the need for technical support, because Water Production <br />supplies Water to City of Santa Ana residents and any interruption in <br />service would impact the quality of life of the citizens of Santo Ana <br />and revenue far the City of Santa Ana. <br />SCADA <br />Y XI/Solutions is experienced with DYNAC ES, which is a SCADA <br />Technical <br />software product that runs on the Red Hat Enterprise Linux (RHEL) <br />Support <br />operating system. DYNAC ES is owned by Kupsch Co., and Servando <br />has formal DYNAC training from Kapsch. XI/Solutions has experience <br />monitoring the DYNAC ES servers to ensure they are running In dual <br />mode and respond when the primary server fails and the secondary <br />server takes control. XllSolutlons is also experienced with the <br />Red Hat operating system in the areas of networking; security, backup <br />and restore. Servando also has experience implementing new RTUs, <br />Digital Devices, analog points, and creating HMl graphics on the <br />DYNAC Server. Servando, the owner and primary consultant, has a <br />B.S. in ComputerScienre and Engineering and part of his experience <br />Includes working with putty, writing Linux bash scripts, programming <br />against the Linux operating system, setting up Linux operating <br />3—a <br />Pirewall Y Firewalls are used to isolate the internal networkfrom external threats, by <br />Maintenance implementing packet filtering and application gateways. Cisco and Netgear <br />periodically release firmware patches to update hardware/software firewall <br />components needed to maintain security definitions up-to-date, XVSolutions <br />has experience Implementing, maintaining firewalls VPN and 2 factor - <br />authentication. <br />3—b <br />Network Y We are experienced in analyzing network efficiency utilizing network <br />Performance & monitoring tools such as netstat and Wireshark, to monitor <br />Security Incominglautgoing network connections, routing tables, and network <br />interfaces. <br />We are also familiar with Dell DRAG, which monitors the health of the <br />servers to identity anyfallures and provide the administrator with <br />Information to isolate components with nroblems. <br />r Nige 5 <br />