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Water Resources Supervisory Control And Data Acquisition ConsultentsuppnrtServicesl RPP No,-19-066 Req Description Support XV Solutions Response Virus Protection malicious software attacks. It is critical to maintain anti -virus software up- to-date, given viruses are released into the web daily. We ore experienced with Symantec and McAfee anti -virus tools to monitor and prevent virus and malware infections on workstations andservers. 3—d Routine Y We are experienced In configuring scheduled -automatic backups to prevent Backups data -loss due to hordwarefollures, database corruption, and natural disasters. We've configured the Water Divisions backup process, to send alerts to system administrators when a failure Is detected andforthe backup process fails. XV Solutions takes an active approach to ensure the data is backed -up safely, by performing periodic restore jobs to validate the backup process is reliable and functional. 3—e Remote Access Y Establishing secure remote access can be done via VPN or Citrix. VPN provides asecure & encrypted communication tunnel to allow the use of tools such as RDP or VNC These tools allow secure -remote connectivity to servers/computers within the network. XVSolutions Is experienced in creating VPN gateways, and training staff on methods to securely connect Into internal networks which Includes multi factor -authentication. it's important that staff knows what steps to take when they suspect their password, data or devices have been compromised, hence having a documented procedure forhow to handle potential breaches is necessary as well as training for the staff. 3---f private Network Y Remote connections are validated for access into the private secured Security network via two different methods: (1) the VPN profile for each user has unique feature codes that are only known to the City c fSanta Ana devices. This prevents brute force attacks Into the VPN from external threats. (2) The SCADA server configuration for DYNAC ES contains specific end -point devices and their IP addresses that ore allowed access to the SCADA portal, XV Solutions isfamillor with both access control validation methods forremote 3--g StaticjDynamic Y XVSolutions has experience managing both Dynamic In addresses, which are IP Address typically used formobile devices and workstations, and static IP addresses, Management which are usually required forservem Dynamic IP addresses are managed with a DHCP Server. Windows Server operating systems, such as Windows 2003, Windows 2008, and windows 2012 come with a built-in DHCP Server service that can be turned on and configured to dynamically assign IP addresses to devices connected to the network. Some appliances, like the NetgearSRK5308 also come with a built- in DHCP server that can be used for this purpose. Critical servers, like SCADA servers, SMTPfEmoll servers, Microsoft ShorePoint and other application servers require a static IP address, Static IP addresses can be reserved in a DHCP server. 3—h RAID Y RAID (RedundontArrayofIndependent Disks) isamethod ofgrouping Configuration multiple hard driyes, so that the OS views multiple drives as one logical Support drive. There are several advantages to RAID configurations, such as increased read/write performance and redundancy. XVSolutions has expertise in creating various types of RAID configurations and has configured RAID-S for the Water Resources Division.