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10. Notices of Intellectual Property Rights. SANTA ANA shall assure that CONTRACTOR's notices of intellectual property (e.g., patent, trademark, and copyright notices) provided by CONTRACTOR, if any, shall remain visible on the Software when displayed electronically, or when output created by it is printed for distribution to persons or organizations outside the normal scope of the Alarm Ordinance. 11. Payment. SANTA ANA shall pay the CONTRACTOR for the Services described, in accordance with Attachment B ("Payment Terms"). City neither warrants nor guarantees any minimum or maximum compensation to CONTRACTOR under this Agreement. CONTRACTOR shall be paid only for actual services performed under this Agreement at the rates and charges identified in Attachment B. 12.Collection of Fines. The CITY shall supportthe collection of false alarm fees, fines and penalties in accordance with the Alarm Ordinances and at the direction of the Alarm Administrator. If the CITY directs CONTRACTOR to engage a third -party collection organization for delinquent amounts, the CITY shall cause the necessary legislative and administrative procedures to be enacted and/or adopted in order to delegate to the CONTRACTOR the authority to collect the delinquent fees on behalf of the CITY. 13. Confidentiality of SANTA ANA False Alarm Data. Any false alarm collection data provided to the CONTRACTOR during the performance of the Alarm Management Services shall be used only in a manner consistent with this Contract, and no false alarm collection data shall be disclosed without the prior written consent of SANTA ANA. If such disclosure is compelled or required in any judicial or administrative proceeding, the CONTRACTOR shall, before disclosing such information, first notify SANTA ANA and give SANTA ANA an opportunity to object to the disclosure. In the event SANTA ANA objects to such disclosure, it shall notify the CONTRACTOR that it will indemnify it, to the extent provided by law, for any costs and expense incurred, including, without limitation, the cost of attorney fees expended in the defense of any action or proceeding, or relating to the refusal to disclose such information. 14. SANTA ANA Responsibilities. A. SANTA ANA shall cooperate with and assist the CONTRACTOR by providing management decisions affecting startup or provision of the Alarm Management Services within ten (10) business days of receipt of CONTRACTOR's request for a decision, as well as providing personnel, information, approvals, and acceptances in accordance with a mutually -agreed Implementation Plan to be developed by CONTRACTOR and SANTA ANA at the start of the Services. This Implementation Plan will define the detailed tasks and schedule necessary to achieve the following program target milestones: 1) Commence Services implementation activities on the Effective Date;