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2) Begin collecting and processing alarm location information within sixty (60) days of the Effective Date; and 3) Begin processing false alarm activations within ninety (90) days of the Effective Date. The Implementation Plan shall be agreed to in writing by both parties and upon execution by both parties shall be incorporated into this Contract by reference. If factors beyond the CONTRACTOR's control prevent processing of false alarms within the implementation timeline, extension of the implementation must be mutually agreed to and documented via change order. B. SANTA ANA shall provide the CONTRACTOR with RMS alarm incident records, appeal records, and necessary historical, non -financial alarm registration and alarm incident information in accordance with the terms of a mutually -agreed implementation plan and in a mutually -agreed electronic format, as necessary and proper, to allow the CONTRACTOR to effectively provide the Services and enforce the Alarm Ordinance. 15. SANTA ANA Alarm Administrator. To facilitate effective communication between SANTA ANA and the CONTRACTOR, and in accordance with the Alarm Ordinance, SANTA ANA shall designate an Alarm Administrator. The Alarm Administrator shall have the power and authority to make decisions relating to the Services. A secondary Alarm Administrator will also be designated to act on behalf of the Alarm Administrator when the primary Alarm Administrator is unavailable. The primary and secondary Alarm Administrators shall be designated by SANTA ANA. The Alarm Administrator has the authority to waive, void, or modify violation notices and the resulting fine amounts. Any such waiver, modification, or voiding will be communicated to the CONTRACTOR in a written format. 16.Resolution of Disputes. INTENTIONALLY OMITTED 17.Termination. A. For Convenience. Either party may terminate this Contract for any reason and at any time by giving at least sixty (60) days written notice to the other party of such termination and specifying the effective date thereof. If the Contract is terminated by the CITY, the CONTRACTOR shall be paid for any services already performed by sharing in the collections of all amounts billed by the CONTRACTOR through the date of termination. If the Contract is terminated by the CONTRACTOR, the CONTRACTOR shall provide an option for the CITY to transition operation of the alarm program to CITY facilities and staff using the CONTRACTOR's proprietary Software as described in Paragraph 18A. B. For Cause. Either party may terminate this Contract for cause if the other party does not perform its duties or exercise its responsibilities in accordance with this Contract including the maintenance of the system of fees and fines in effect at the beginning of the Contract period. Upon an event of cause by either party (Non -performing party), the other (Claimant) party shall provide thirty (30) days prior written notice to the non -performing party that the Contract terms have not been carried out in accordance with this Contract. If the event of cause is not