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Statement of Work for enQuesta v6 Upgrade <br />1. ProjectObjectives <br />enOuesta v6 <br />1.1.1 Santa Ana Municipal Utility Services and Systems & Software, Inc. (S&S) have agreed to engage <br />in the upgrade of the existing enQuesta Customer Information System (CIS) and ancillary <br />modules. Under this arrangement, Customer will upgrade from their currently installed release <br />of enQuesta v4.5 to enQuesta v6. Objectives of the upgrade are: <br />❑ Establish Santa Ana on the standard, most current version of enQuesta v6. <br />❑ Implement the new features that have been identified within this statement of work. <br />❑ Upgrade Santa Ana to the most recent version of Oracle 12c Database, Operating <br />System and Middleware. <br />❑ Upgrade S&S' next generation reporting solution, the enQuesta Reporting Portal, to the <br />currentversionutilizing Cognos Analytics. <br />Customer and Systems & Software <br />1.12 Santa Ana, having it <br />Ana, CA 92701, shall be <br />having its principal office <br />Project Overview <br />s <br />1.13 The duration of this project is expected to be 6 months until Go -live plus 1 month of Post -Go - <br />live (before transitioning to Support) although this is subject to change based on the mutually <br />agreed upon project plan. <br />1.1.4 The Customer is estimated to have approximately 45,000 active accounts. <br />Proprietary & Confidential January 27, 2020 Page 5 of 37 <br />25D-31 <br />