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25D - AGMT AND AMEND FOR UTLILITY BILLING SOFTWARE
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25D - AGMT AND AMEND FOR UTLILITY BILLING SOFTWARE
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Last modified
2/13/2020 5:05:54 PM
Creation date
2/13/2020 4:24:52 PM
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City Clerk
Doc Type
Agenda Packet
Agency
Public Works
Item #
25D
Date
2/18/2020
Destruction Year
2025
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Statement of Work for enQuesta v6 Upgrade <br />New Features & <br />Doc <br />j <br />enQuesta Process <br />X <br />I X <br />Change Document(s) <br />j <br />Project Management <br />Doc <br />Plan <br />X <br />X <br />i <br />i <br />Delivery of enQuesta v6 <br />Action <br />Environment <br />X <br />X <br />i <br />Develop Testing Plan <br />Doc <br />j <br />X <br />iX <br />i <br />Complete User Training <br />Doc <br />Matrix <br />X X <br />X X <br />j <br />Proiect Team Assembly / Staffing Reauirements <br />5.1.1 Project Manager <br />5.1.1.1 Both the Customer and S&S will assign Project Manager(s) (PM) for the duration <br />of this project, including the 30-day post Go -Live period, as defined in this SOW. Each Project <br />Manager shall have decision making authority and be the central point -of -contact within their <br />respective organization. <br />5.1.12 S&S Project Management activities will be carried out both onsite and remotely. <br />5.1.13 Project Management is comprised of the following responsibilities and associated <br />activities: Scope Management, Change Management, Resource Management, Communication <br />Management, Issue Management, and Relationship Management. <br />5.12 Executive Sponsor <br />5.12.1 S&S will assign an Executive Sponsor for the duration of this project. The <br />Customer must also assign an Executive Sponsor. This ensures the needs of all parties are <br />being met. Executive Sponsors shall interact and/or meet on a mutually agreed upon basis and <br />may engage on any type of issue. <br />5.13 Project Team <br />5.13.1 Both S&S and the Customer will be responsible for assigning a Project Team of <br />qualified resources to cover all aspects of the project, including but not limited to Project <br />Proprietary & Confidential January 27, 2020 Page 9 of 37 <br />25D-35 <br />
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