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presents usage in Electric and Gas values. <br />o Dropdown select list of billing periods available for inquiry. <br />o Usage on current bill <br />o Usage on previous bill <br />o Amount of usage more or less than previous bill <br />o Reasons why usage is higher or lower <br />Compare Usage to Last Year: <br />Compare Usage to Last Year section can include: <br />o Dropdown select list of meters attached to the current <br />Show customers their usage this <br />year and how it compared to <br />account. <br />last year along with <br />o Dropdown select list for Usage inquiries where value <br />temperature overlays <br />presents usage in Electric and Gas values. <br />o Interactive chart showing consumption bars for the billing <br />periods this year and last year. <br />o Temperature overlays for current and previous year high, <br />low and average temperatures. <br />Compare Usage in My Area: <br />Data for this option would need to be extracted in a batch process <br />and not using real-time enQuesta CIS Web Services. <br />Show customers how their <br />Electric and Gas usage <br />compares to their previous <br />Compare Usage in My Area section can include: <br />billing period and surrounding <br />o Dropdown select list of meters attached to the current <br />neighbours with similar account <br />account. <br />types. <br />o Dropdown select list for Amount or Usage inquiries where <br />Amount presents consumption in dollar amounts and Usage <br />presents consumption in units of measure. <br />o Dropdown select list of billing periods available for inquiry. <br />Your Usage compared to Neighbours section can include: <br />o Interactive chart showing the distribution of usage across <br />bill amount groups <br />o Three tiles showing neighbours that used less, the same and <br />more than you. <br />Service Requests: <br />Show a listing of service requests for the current account. <br />Show account service request <br />summary with the ability to <br />Your Service Request Summary section can include: <br />download details in <br />o Request date <br />spreadsheet format. <br />o Request Number <br />o Request Type <br />o Status <br />o Download to spreadsheet button will generate a CSV file for <br />customers to download. <br />Outage Notifications: <br />OMS integration will offer a rich set of customer features, including: <br />Report and receive notices on <br />o Real-time, secure web service calls for OMS integration. <br />37 <br />