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outages, which can be viewed o Outage notification sign-up and management <br />on a map. o Report outage forms —customer and CSR-facing. <br />o Outage notifications —email, SMS/text. <br />o Outage map <br />Profile — My Profile: <br />My Account Profile section can include: <br />Provide a facility for customers <br />o <br />User Name <br />to manage their portal login <br />o <br />First & Last Name <br />profile to change personal <br />c <br />Security question and answer <br />details, add/remove accounts <br />o <br />Email <br />and set various alerts. <br />o <br />Telephone & Extension <br />o <br />Mobile <br />o <br />E-Billing (paperless) opt-in/out <br />o <br />Email consent opt-in/out <br />o <br />Password with password indicator <br />User profiles cannot be changed by customers or CSRs. <br />Account Access List section includes: <br />o Add account —Account Number and Zip Code <br />o Favourite account selector/indicator <br />o Account Number <br />o Nickname <br />o Service Address <br />My Subscriptions section can include: <br />o Subscription button to sign-up, change or unsubscribe to the <br />report <br />o Report name <br />o Subscription settings <br />o Last Sent — date and time <br />o NOTE: Subscriptions are dependent on a Electric and Gas <br />usage nightly extract file implementation <br />Profile — Notifications: Current notifications available are related to Smart Meter where the <br />Provide a facility for customers SilverBlaze Portal can send notifications based on customer settings. <br />to set notifications/alerts on o Smart Meter: <br />their accounts. o Usage threshold and high usage alerts <br />o Requires the Smart Meter module <br />o Power Outages <br />o Sudden Outages (email or mobile phone) <br />o Planned Outages (email) <br />o Requires the OMS Web Extensions module <br />Profile —Guest Access: I Invite someone for Guest Access section includes: <br />38 <br />